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Shubhra Sharma

Address: D-14, 2nd floor,


Mobile No.: +91 9811318150 Vikaspuri,
New Delhi -110018
E-mail id: shubhra.sharma1984@gmail.com

CAREER OBJECTIVE:
A challenging position in a progressive organization, which would best utilize my skills and provide
career growth and professional development.

PROFESSIONAL EXPERIENCE:

American Express India Pvt. Ltd.


May 23, 2016 - present

• Identifying and resolving routine and recurring problems with any Amex card.
• Handling inbound calls related to credit cards with highest level of customer satisfaction.
• Organizing and completing tasks according to assigned priorities and predetermined guidelines.

Cvent India Pvt. Ltd.


Feb. 15, 2008 - Jan. 15, 2016- 7 yrs. and 11 months

• Handling all in-house travel through calls and emails for Cvent employees, clients and the Senior
Management team- both US and India.
• Calling Airlines to make changes, request refunds and to assist with cancelling flights.
• Arranging travel to tradeshows, seminars, onsite visits to client offices, Getting new hires to the
HQ and regular trips to Cvent offices in Portland, LA, Washington, Austin, London and New
Delhi.
• Coordinating and booking flights, hotels/ apartments, rental car reservations done through our
industry contacts.
• Direct coordination across all departments of HR, Sales, Marketing, Finance and Senior
Management regarding travel and approval for various purposes.

My achievements during this course of time include:

• Multiple client appreciation emails/calls.


• Helped in streamlining the entire booking process.
• Single-handedly worked on many tradeshows and Cvent’s corporate events like Sales Retreat and
company kickoff and being the SPOC for all bookings for HQ employees.

American Express- Customer Service Representative- worked for 9 months

• Identifying and resolving routine and recurring problems with any Amex card.
• Handling inbound calls related to credit cards with highest level of customer satisfaction.
• Organizing and completing tasks according to assigned priorities and predetermined guidelines.

My achievements during this course of time include:

• 100% quality achieved within 3 months of being live on floor.

PERSONAL INFORMATION:

Status Single
Visas US visa- B1/ B2 for 10 yrs.

EDUCATION

Bachelors in Arts Shobhit University


Basic German Private tutor
Other languages English and Hindi
HSC Oxford Sr. Sec. School

KEY SKILLS

• Good communication and interpersonal skills


• Critical thinking and logical reasoning skills and acumen
• Self motivated, determined and loyal
• Enthusiastic and quick learner
• Creative, innovative and hardworking
• Excellent leadership and organizational skills
• Strong attention to detail and accuracy

Date: Shubhra Sharma

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