World Tracer Basic Training New

WORLDTRACER TRAINING
BASIC
(Version 1.0)
CGHD/DGR TRAINING MODULE/v 1.0/November 2010 Page 1

WorldTracer System - General Information
WorldTracer Tracing Is a product of SITA

and Management
Members At present more than 300 airlines / airports / handling agents are
WorldTracer members
Baggage Tracing - One tracing concept replaces the former LL/LZ tracing system
Membership
Baggage Management - WorldTracer Management has a good memory:
Membership Long term storage of all baggage mishandling information. The
system watches the progress of each record and prompts the user
to take the necessary actions.
A statistical analysis system provides detailed reports on the
baggage handling performance and system use.
Claims Investigation - Fraud prevention system that will prevent the misuse of claims in
Membership cases of baggage mishandling, damages and pilferages.
AHL and DPR files are stored on a database to compare claims
world-wide.
Internet Membership This membership provides access for the passenger to his/her
personal WorldTracer AHL file. The passenger can follow up the
state of tracing of his missing bag, as well as communicate with the
tracing office via the Internet.

Active Life of a file
AHL 180 days open or 60 days after closure.

. whichever comes first
. after that period the files retire and become inactive.
OHD 180 days open or 45 days after closure.
. whichever comes first
QOH 24 Hours after 24 hrs QOH is purged from the system
DPR 180 days open or 45 days after closure
FWD 10 Days
. after 10 days FWD is purged from the system
Display and Amend Files
Active Files
Display AHL/OHD/DPR: with the DAH/DOH/DDP Transaction
Amend AHL/OHD/DPR: with the AAH/AOH/ADP Transaction

Paging Functions
Description The Paging Function >WMPN will be displayed automatically at the

bottom of the screen display when more pages exist.
General Paging Functions
WMPN - Page Next

WMPB - Page Back
WMPF - Page First
WMPG - Page Current
WMPL - Page Last
File List Display Functions*
WMPD# - Display Item Number #

WMPD - Redisplay File list from beginning
*Notes to list displays:

The list display function is applicable where ever a list of files is displayed.
This applies to:
- MCH “matches” and FWD “forwarding messages” in the HIS/A of AHL files
- all lists provided in reports and other displays, such as RAF / ROF / DAH / DOH / DDP /
DFW..

IATA Baggage Irregularity Codes
WorldTracer - RL - Reason for Loss Primary Codes
• 10 - Station Errors - TAGGING -

the tag is wrong / no tag at origin station / OHD without tag / not tagged to final
destination / bag received from Check-in without tag.
• 20 - Station Errors - SHORTSHIPPED -

bag left behind at Origin station / bag received too late from Check-in / bag left behind due
to weight / space problems
• 30 - Station Errors - LOADING -

bag is misrouted (loaded into a wrong aircraft) / offloaded or not offloaded by error.
• 40 - Station Errors - ARRIVAL -

error at arrival station / bag received later / bag delivered to a wrong area at airport.
• 50 - Station Errors - TRANSFER BAGGAGE -

bag is left behind at transfer station.
• 60 - Station Errors - AIRPORT CONGESTION -

bag left behind due to technical problems (e.g. conveyor belt break down) / bad
weather reasons / mishandling due to airport security.
• 70 - Station Errors - MISCELLANEOUS -

Mainly used when the fault is not caused by the airline:
e.g. bag mix up matters by PAX / PAX is NO-SHOW and bag is missing / any other reason
including Passenger fault for mishandling / -RL- Reason for Loss is unknown / when
Fault station -FS- is unknown, use this code and give the -FS- to the reporting station.
• 80 - -DAMAGED BAGS -
• 90 - -PILFERAGE BAGS -

Secondary Reason for Loss Codes - RL -
Station Errors - Tagging - Code 10
11 Incorrect or no entries on tag

12 Not checked to final destination
14 Baggage not labeled
15 Wrong bag labeled - for example - tag switch
17 Old tag not removed
18 Baggage not reconcilable / no or wrong data in check-in system.
Station Errors - Short Shipped - Code 20
21 Bag left at station of origin / correctly labeled

22 Bag received too late from check-in
23 Standby baggage left behind
24 Bag checked-in airside (intercepted at gate, security, etc) and failed to load
25 Gate checked baggage left behind
26 Offloading due space/weight restrictions or resulting from unserviceable handling
equipment (not weather - see RL60’s)
Station Errors - Loading - Code 30
31 Sorting or Loading error - wrong aircraft

32 Offloaded by error
33 Not offloaded
34 Loaded behind cargo
35 Sorting or loading error - wrong container or compartment.
Station Errors - Arrival - Code 40
41 Delivered to wrong area

42 Delayed delivery to claim area
43 Delayed delivery of oversized / odd sized baggage to claim area.

Station Errors - Transfer Baggage - Code 50
51 Passenger re-routed, bag not re-routed

52 Left behind correctly labeled and within MCT (Minimum Connecting Time)
53 Sub MCT connection due to late arrival of delivering carrier
54 Failure of other carrier to deliver bag within agreed standard
55 Transfer baggage not segregated into transfer container or hold
56 Missed On-line transfer / own carrier
57 Missed Interline transfer / Alliance or Codeshare Partner
58 Baggage not reconcilable - no or wrong data in check-in system
Station Errors - Airport General - Code 60
61 Congestion due to industrial dispute

62 Congestion due to other reasons - Weather
63 Mishandling due Airport Security - BRS/X-Ray issue
64 Mishandling due unserviceable equipment - Airport owned / Belt / Sortation system / etc.
65 Space / Weight restrictions due weather conditions
66 Error by non - aviation carrier
for example - cruise or ground transportation
67 Congestion due to customs, police, immigration actions.
Station Errors - Miscellaneous - Code 70
71 Ticketing errors
72 Baggage correctly labeled - Passenger offloaded
73 Bag not claimed by passenger where required
74 Bag switch i.e. passenger takes wrong bag
75 Not identified by passenger at security check
76 Found without tag
77 Errors by other carrier e.g. tagging etc…
78 Reason for mishandling not detectable
79 File created in error

Damage - Code 80
81 Broken locks or hinges

82 Handle or strap or wheel broken or torn off
83 Damage to security inspected baggage
84 Bag dented / torn or ripped
85 Bag crushed
86 Frame broken
87 Superficial damage including minor scratches
88 Wet due rain or liquid spillage in hold
89 Damaged contents
Pilferage - Code 90
91 Pilferage including bag damage

93 Pilferage from security inspected baggage
95 Pilferage from Crew Baggage
96 Pilferage from Crew Baggage including bag damage
98 Pilferage from security inspected crew baggage

Transaction List
General Transactions
General 3 - Letter - Identifier Transaction Name

Transactions
Files and AAH Amend AHL File
Transaction ADI Additional AHL Information
ADP Amend DPR File
AHL Create Advice if Hold File
AOH Amend OHD File
BDO Baggage Delivery Order
BOM Multiple OHD File
CAH Close and update AHL file
COH Close and update OHD file
CDP Close and update DPR file
CFD Close AHL - Create DPR file
CFI Close AHL/DPR file
CCY Currency Conversion
DAH Display AHL file
DOH Display OHD file
DDP Display DPR files
DFW Display FWD files
DOF Display OHD and FWD files
DFT Display Free Form Text
DST Display Station Free Form Text
DSL Display Station List
DPR Create Damage / Pilferage File
DQS Multiple Date Questionnaire
MDO Match Delay Override
OHD Create On-hand Bag File
QOH Create Quick On Hand
PDI Past Date File Information
PDE Amend Past Date File Information
PIR Display Property Irregularity Report
PXF Place Message in Action File
RAW Reactivate in WorldTracer Tracing
RAT Reinstate AHL in WorldTracer Tracing
RCB Re-create AHL/OHD Baggage File
RIB Reassign in Baggage Management
ROT Reinstate OHD in WorldTracer Tracing
ROH Request OHD Bag

RPD Retrieve Past Date File
SHC Send Hard Copy
SAH Suspend AHL in WorldTracer Tracing
SOH Suspend OHD in WorldTracer Tracing
SUS Suspend AHL or OHD in WorldTracer Tracing
TNT Tag Number Tracing
TTY Send Teletype Message
General 3 - Letter - Identifier Transaction Name

Transactions
Forwarding FAH Forward Held (AHL) Bag

FOH Forward OHD Bag
FOH QOH Forward Quick On Hand Bag
FLZ Forward OHD Bag to HDQ
FWD Create Forward Mishandled Bag File
Group Files GPR Create Group Property Report File

DGP Display Group Property Report
AGP Amend Group Property Report
GTN Group Tag Number Trace
GAL Create Group AHL Files

Create AHL - Advise if Hold
Mandatory NM IT RT FD CT
Elements Name Initials Routing Flight/Date Colour/Type
TK PA BW PS AG
Ticket Number Permanent Baggage Passenger Agent
Address Weight Status
PN NP
Permanent Number of
Phone Number Passengers
Matching NM IT RT FD CT
Elements Name Initials Routing Flight/Date Colour/Type
TN BR BI PA TA
Tag Number Baggage Brand Permanent Temporary
Itinerary Information Address Address
AB BP PN TP FX
Address on Bag Bag Phone Permanent Temporary Fax Number
Number Phone Nr. Phone Nr.
FL PR CC EA CP
Frequent Flyer ID PNR Locator Contents Passengers Cellular /
Email Addr. Mobile Phone
Elements DQ
required Date
by HDQ Questionnaire
Elements CS CR LD DA RC
required Costs/Payments Cost Remarks Local Delivery Reason for
for AHL CA Delivery Address Loss
Closure Claim Amount by Comments
Pax
Display mask:
1. Without tag number:
>WM AHL M
2. with tag number: TNT
>WM TNT BOMLX

TN LX123456

Create AHL - Advise If Hold
AHL with 1 Bag missing
>WM AHL BOMLX

TN LX123456
NM WILSON .IT JW .PT MR/JOHN .PS C/CL
CT BK01WHX .CL 123 .FL 222014501012499 .NP 01
BI SAMSONITE .BI .BI
RT JFK/ZRH/BOM
FD LX087/25OCT/LX154/26OCT
BR
BL JFK .DB BOM
CC .HCY .AG VQ/BOMLX .BW 01/18 .TK 7248973597575653
PA 217 MADISON AVE 48 ST NY
-
PN 212 505 2416 .CP 001 6768154587
EA JOHN/U/WILSON/A/MYBAGISMISSING/D/COM
TA HOTEL LEELA KEMPENSKI MUMBAI
• .DV 15NOV
TP 022 66911234
LD PLS CTC PAX - TEL TP
DA
DQ 26OCT
CS
System Response - PIR - Property Irregularity Report
>WM PIR AHL BOMLX12345

/DRY/ 1 BAG CREATED 26OCT09/1630GMT/ BOM CONTROL
Note
AHL = shortened input for BAH Create a Non - Tracing File: AHL/N
Create a Suspended File: AHL/S

Create AHL - Advise If Hold
AHL with 2 Bags missing
>WM AHL BOMLX

TN LX123456/LX654321
NM WILSON .IT JW .PT MR/JOHN .PS C/CL
CT BK01WHX/BU22XXX .CL 000 .FL 222014501012499 .NP 02
BI SAMSONITE .BI YY/ GN RIBBON .BI
RT JFK/ZRH/BOM
BR
BL JFK .DB BOM
CC .HCY .AG VQ/BOMLX .BW 01/18 .TK 7248973597575653
-
PN 212 505 2416 .CP 001 6768154587
EA JOHN/U/WILSON/A/MYBAGISMISSING/D/COM TA
HOTEL LEELA KEMPENSKI MUMBAI
• .DV 15NOV
TP 022 66911234
DA
DQ 26OCT
CS

/DRY/ 2 BAG CREATED 26OCT09/1630GMT/ BOM CONTROL *
*Note: Placement of Control Station in AHL Files

In AHL files it is mentioned who is controlling the file.
The information is placed in the DIARY AREA.

AHL
Mask and Elements
Complete the Elements in the AHL mask
Element Meaning System Standards
TN Tag Number 2AN/6N Max 10 tags

NM Name 2-16A Max 3 names
Remark: if an entered name exceeds 16 chrs, only the first 15 chrs plus a dash (-) are stored
to indicate that the original input was more than 16 chrs.
IT Initials 1-4A Per set/max 3 sets
PT Passenger Title 1-25FF 1 line
PS Passenger Status 1-25FF 1 line
CT Colour/Type 2A 2N 3A Max 10 CT
CL Combination Lock Code 1-6AN 1 element per CT
FL Frequent Flyer Identification 1-25FF 1 line
NP Number Of Passenger 1-25FF 1 line
BI Brand Information 2-58FF Per CT entered/max 10
RT Routing 3A Max 15 stations
FD Flight/Date 3AN 1-4N Max 4 flight/dates
1A/1-2N 3A
ARNK Unknown Arrival 4A Max 1 segment
BL Bag Last Seen 3A 1 line
DB Destination on Baggage Tag 3A 1 line / max 2 destinations
CC Coded Contents Y or leave Blank
HC Handled Airline Copy Y = Yes Option always Y
AG Agent 1-12AN 1 line max. 12 chrs
BW Baggage Weight 1-58FF 1 line
TK Ticket Number 1-58FF 1 line
PA Permanent Address 1-116FF 2 lines - 58 chrs each

PN Permanent Phone Number 1-40FF 2 line - 20 chrs each
CP Cell Phone/Mobile Phone 1-20N 2 lines - 20 chrs each
TP Temporary Phone Number 1-40FF 2 lines - 20 chrs each
EA Passengers Email Address 1-44A (incl. - / ) 1 line max 44 chrs incl
slash/dash.
TA Temporary Address 1-116FF 2 lines - 58 chrs each
DV Date TA Valid 1-2N 3A 1 line
LD Local Delivery 1-116FF 2 lines - 58 chrs per line

DA Delivery Address 1-290FF 5 lines - 58 chrs per line
DQ Date Questionnaire 1-2N3A 1 line
CS Costs / Payments 1A/3A 1-10N 5 lines

AHL
Elements - description
WT Tracing mandatory elements NM - IT - CT - RT - FD
WT Other mandatory elements AG - PA - PN - TK - BW - PS - BW - NP
Additional optional elements See list of valid elements

TN: Tag Number - maximum 10 TN
If less than 6 digits, enter leading “0” (Zero).
Example: TN LX023456
If more than 6 digits, enter only the last 6 ones.
A maximum of 3 wildcards (“X”) may be substituted for any unknown.
Example: TN LX123XXX
In a range, a dash “-“ may be entered between the last 2 digits

Example: TN LX123456-58
If the FIRST 4 digits are the same, individual numbers can be entered by just the LAST 2 digits,
separated by “/”.
Example: TN LX543211/14
If the Airline code is the same, you do not have to repeat it.
Example: TN LX123456/123589
NM: Name - The system will reject entries as
UNK, NIL, NN, NO, NAME, UNKNOWN, NOT KNOWN.
Only alpha characters are allowed.
IT: Initials - If no initial(s) on bag, fill in the initial of the first name followed by the initial of the
family name.
PT: Passenger Title plus Passengers First Name example: MRS/ANNA
PS: Passenger Status - enter the class of Service flown by the passenger
CT: Colour/Type - A maximum of 10 bags may be entered per input. The number of bags entered in
the CT line determines the maximum number of BI/CC/CL/CN/DD/DR/RK/TN elements.
CT01 and CT22 - descriptive elements H and W must always be entered.
CL: Combination Lock Code - The - CL - contains the Combination Lock code of the missing bag
FL: Frequent Flyer Identification
NP: Number Of Passengers
BI: Brand Information
The -BI- element is a matching element that contains the brand manufacturers name displayed on
the outside of the bag followed by any external identification/special markings.
DO NOT - shorten the name of the brand as SAMSO for SAMSONITE

DO NOT - enter “UNK, UNKNOWN, NONE, NIL.”

If you do not have any brand or external information, then leave the BI blank.
If you do have external information but no brand name, enter “YY/” (as the brand) BI:
Brand Information (contd…)
Basic entries: Suitcases

BI SAMSONITE/NYLON/LONDON STICKER ON SIDE BI
DELSEY/MC ONE SIDE RED ONE SIDE GREEN BI
YY/RED STICKER FROM DISNEYWORLD
Skis/Golf bags/Clubs
BI ATOMIC/COLORADO SKI CLUB
RT: Routing Element - Enter complete Routing of Passenger, exactly the destinations of his travelling.
The RT field must have one more city code than the there are flight segments in FD.
“//”: Separate Passenger routing from Baggage routing and other cities to be searched by entering
a double slash “//” after passenger routing
Example: RT JFK/IAD/ZRH/BOM//BRU/MSP/CPT
FD: Flight/Date - If the FD element contains a date more than 20 Days in the past or 2 days in the
future, the message - ACCEPTED - CHECK DATE IN FD - will appear next to the file reference
“ARNK”: Enter the text ARNK in FD to indicate an unknown flight segment
BR: Baggage Itinerary
FD/BR: A shortened FD/BR input may be entered requiring fewer keystrokes:
Example: NORMAL FD - LX007/23OCT/LX154/23OCT
SHORTENED FD - LX007/LX154/23OCT
Output formats and data storage will remain unchanged.
BL: Bag Last Seen - 3 letter code of that destination where bag was last seen by pax. DB:
Destination on the Baggage Tag - End destination of baggage tag.
Valid for 2 destinations. E.g. DB YUL/JFK
CC: Contents
HC: Hard Copy - HC Y will send a copy of the AHL to the TTY address (es) shown in the HND pages.
HC F will send a copy in plain text language.
AG: Agent Identification - Agent Code/station-airline e.g. VQ/BOMLX
BW: Baggage Weight
TK: Ticket Number
PA: Permanent Address
PN: Permanent Phone
CP: Cellular / Mobile Phone Number - including Country Code/Area Code/City Code
Data must be numeric only. No dash (-) or slash (/) is allowed.
EA: The Passengers E-mail address is a ‘Matching element’. The format will only allow the input of
Alpha - Numeric - Slash (/) - Dash.
Following characters have to be described as below:
UNDERSCORE (_) : ENTERED AS /U/ DOT (.) : ENTERED AS /D/
TILDE (~) : ENTERED AS /T/ AT SIGN(@) : ENTERED AS /A/
PLUS SIGN (+) : ENTERED AS /P/
TA: Temporary Address

TP: Temporary Phone
DV: Date Validity of Temporary Address
LD: Local Delivery - contains special local delivery information or special delivery instruction of the
bag to the passenger
DA: Delivery Address - contains the address/time/date to which and when the bag has been
delivered.
DQ: Date Questionnaire - Enter the date that the questionnaire is handed or mailed to the passenger. CS:
Costs/Payments to passenger
There are 5 types of costs: A-Advance / D-Delivery / F-Final / I-Insurance / X-Other
General - Non-mandatory elements:
If you do not have the information to complete a non-mandatory element, then leave it blank.
General - Elements with more items:
If you are putting more than one item within an element, then you must separate the items with a slash
(/). In a multi-bag AHL the BI, CC, CN and CL elements should be identified for each bag.
General - Full Stop (.):
When an element identifier is used In a position other than the first 2 chrs of a line, it must be preceded by a
full stop (.). Do not use the full stop (.) as part of an element.
System Responses
If the input is correct, the response will be one of 4 options:
1. OK plus the File Reference

2. AHI mask with the File Reference inserted on the top line
3. DAH format plus the File Reference
4. PIR format plus the File Reference

LIST OF VALID ELEMENTS FOR AHL
Element Element Name Number Input Example

Allowed
Mandatory NM Name 3 VANDERPOST
Elements IT Initials 3 LVPD
PS Passenger Status 1 C CLS
NP Number of Passengers 1 2
RT Routing 15 YYZ/ZRH/BOM
FD Flight/Date 4 LX008/LX154/14FEB
CT Colour/Type 10 RD01CWX
BW Baggage Weight 1 1/15 OR 2/20
TK Ticket Number 1 724 8864328765124
PA Permanent Address 2 Lines MANDELASTR 45 CAPE SA
PN Permanent Phone 2 +1 17007/63988(max. 20 chrs)
DR Date Bag Received 10 24DEC/0700 - max. number of CT
RL Reason for Loss 1 50
FS Fault Station 1 ZRH
AG Agent 1 VQ/BOMLX
Elements TN Tag Number 10 LX123456
Required if TA Temporary Address 2 Lines HOTEL HYATT MUMBAI
available TP Temporary Phone Nr. 2 0091 22 26667899
CR Cost Remarks 5 Pax paid at BOMLX
CS Payment to Pax 5 A/INR1500
CA Claim Amount 1 INR3000
DD Date Bag Delivered 10 10FEB/2130 - max. number of CT
DA Delivery Address 5 Lines Delvrd 2200hrs 10FEB by Jaimin
DQ Date Questionnaire 1 11SEP
LD Local Delivery Instr. 2 Lines Pls Contact Pax before bag delivery
PT Passenger Title 1 MR/PAUL or MRS/PAULA
FL Frequent Flyer Nr. 1 A2305678K
RC Reason for Loss Comments 1 Bag received ex LX212/10FEB
Additional AB Address on Bag 2 Lines 23 BROAD ST DENVER CO
valid AD Street Address 1 OPERNRING 5 1020 VIENNA
elements AR Associated Record 1 JFKLX12345
BL Bag Last Seen 1 LHR
BI Brand Information 10 SAMSONITE
BP Bag Phone Number 2 234-0234-776-5463(max. 20 chrs)
BR Baggage Itinerary 4 DL1460/04FEB
BX Excess Baggage Tkt Nbr. 1 724 66428921654
CC Contents 10 CC CAMERA / NIKON

CI Customs Information 1 BAG CLEARED CUSTOMS
CL Combi-Lock Code 10 777
CO Country of Permanent 1 AUSTRIA or AT
Residence
CP Cellular / Mobile Phone 2 0091 98200 98200
CY City 1 ZURICH
DB Destination on Bag 2 ZRH
DC Date Claim 1 05FEB
DN Date Claim Notified 1 10APR
DV Date TA Valid until 1 15MAR
DW Delivery Weight 1 1/20KG
EA Passengers Email Address 1 VJQUADRAS/A/YAHOO/D/CO/D/IN
ES Extra Country Search 1 SA
FF Free Form Text 99 lines 58 Characters per line.
FI Forwarding Info. 1 DELIVER IMMEDIATELY
FR File Reference 1 ZRHLX54321
FX Fax Number 2 001 1234-5678 (max. 20 chrs)
GA Primary Geo Area 1 CA
HC Handled Airline Copy 1 Y
IN Insurance 1 Y
KK Keys Collected 1 Y
KT Overnight Kit 2 1M/1F
LA Language 1 ITALIAN
LT Liability Tag 1 Y
NR Street Number 1 51/11
NW Missing Bag Weight 1 15KG (max. 9 characters)
PB Pooled Ticket Number 1 724 88654387175
PC Partner Code 1 UA (UA CodeShare) or N (no)
PF Pax Fare 1 ID75
PP Passport Number 1 A7521864
PR PNR Record Locator 1 H87GX5
RK Remarks 5 USED BY HEADQUARTERS
SI Supplementary Information 2 Lines PAX WILL CTC BOMLL
SS Social Security Nbr. 1 102-43-6723
ST State Search 1 NY
TX Teletype Address 10 ZRHLLLX/BOMLLLX/BOMLLXH
XR Cross File Reference 1 AHL JFKLX12345
ZP Zip Code 1 400 099

Display AHL Files - DAH
Available with File Reference

File Reference plus File Area (FA) - PAX / BAG / MCH / HIS/A
Passengers Name (NM) or Extra Name Search (EN)
Passengers Name (NM/EN) plus Date of Travel or Date Range (DT)
Passengers Name (NM/EN) plus Station Airline (MS)
Passengers Name (NM/EN) plus Airline (MS)
Tag Number (TN)
DAH Advice if Filed Options:

BOMLX10284 Advice if Hold DAH = Open Files
File Reference DAH/C = Closed Files
Reference (Airport + Airline + Number) DAH/S = Suspended Files
DAH/A = Open + Suspended +
Closed Files
Example Inputs:
With Reference Number :

>WM DAH BOMLX12345
With File Ref plus File Area:
>WM DAH BOMLX12345
FA HIS/A
With Pax Name:
>WM DAH/A
NM QUADRAS
With Pax Name Plus Airline or Station Airline
>WM DAH
MS ALLLX or PRGLX
NM QUADRAS
With Pax Name Plus Date:
>WM DAH/A
NM QUADRAS
DT 14FEB
With Tag Number:
>WM DAH
TN LX123987

System Response:
1. Display single AHL when only 1 file found - DAH
>WM DAH ZRHLX12345

or
2. Display a list of File Reference Numbers when more files found
RFI DAH QUADRAS/

1 ZRHLX43257/C QAZZI IM GY03 OS245678 OS561/28MAR
2 ZRHLX76583 QUADRAS VQ BK25 LX567234 LX155/14FEB
Etc……
3. Display single lines with WMPD1 or WMPD2…

FA - FILE AREA DISPLAY
You can request the Display of specific File Area in one transaction when you want to display
a File from a List after RAF / ROF / DAH / DOH / DDP transaction.
DRY - DIARY
PAX - PASSENGER INFORMATION
BAG - BAG INFORMATION
RTI - ROUTING
CLM - CLAIM
OSI - OTHER INFORMATION
MCH - MATCH INFORMATION
DLV - DELIVERY COST INPUT AND DISPLAY
Examples
>WMPD1 >WMPD2 >WMPD3

FA HIS FA PAX/CLM FA PAX/BAG/HIS
Note
Any File Area Combination can be entered to Display the File
Direct Display of FF / MR / DY Data

You can display FF lines and complete MR / DY slots by defining the individual element to be
displayed.
Display of a specific element WM DAH ZRHLX12345

MR 15
Only MR 15 will be displayed
Display of a range of line numbers for a WM DAH BRULX12345
specific element MR 10 - 15
The MR element 10-15 will be displayed

Display of line numbers follows a specific WM DAH JFKLX54321
element/line nbr. MR 15 -
The MR element 15 and all following will be
displayed.

Amend an AHL File - AAH
Amending Single Element
You may Add, Change and Delete elements in a AHL file.
Definition :
AAH Amend File Elements

KBPLX10098 Advice if Hold
File Reference
Reference (Airport + Airline + Number)
Example Input:
Add an Element (LD01 / CD D/…)
>WM AAH LHRLX12345 .AG VQ/LHRLX

LD01 BAG DELVRD 0900 11FEB BY LOCAL DELVRY AGNT CS
D/INR350
Change an Element (CT02 = change Colour/Type)
>WM AAH ISTLX09876

CT02 GN05SXX
AG VQ/ISTLX
Delete an Element (TA01 + TP)
>WM AAH BOMLX78901

TA01
TP
AG VQ/BOMLX
System Response
Display AHL - DAH
>WM DAH BOMLX78901

Notes:
You can Add, Change and Delete many elements at the same time!
To Change/Delete the First Name and to delete Tag Number is Password Restricted
Some elements request a numeric indication for amending: e.g. NM02
Never forget to enter the Agent - AG!
Amending a ‘tracing’ element in a Non-tracing AHL or Non-tracing OHD file will give you the following
system response while warning you: OK - NOT ACTIVE IN TRACING-

Contents Input
Create AHL/OHD with contents with the element CC
Description For each bag in a AHL/OHD file you may enter contents with the CC
element (max. 5 for AHL / max. 1 for OHD)
The line number of the CC element should correspond to the line
number of the CT (Colour/Type) element:
Contents CC01 = Contents for bag CT01
Contents CC02 = Contents for bag CT02….
When you create the file you do not have to indicate the line number of
the CC.
Add/Amend Contents in an AHL/OHD file
Description
Indicate the bag for which you want to add/amend contents: CC01 or CC02…
When you add a new category into a bag with the CC element, just add the new
category
When you want to add more items into a category..input the category with all items
old and new..to overwrite the old input!
Delete Contents from an AHL/OHD file
Description
To delete an item from CC, type CC and the number of bag followed by:
D/ and the category to be deleted:
Example to delete CC inputs:
CC 01 D/SHIRT

Contents Categories
CAG (AHL) and COG (OHD)
Notes:
• When you make inputs with the CC element CONTENTS CATOGERIES have to be used.
• Each category is limited to 2 Lines
• You may enter up to 12 characters per bag.
• The categories have lower and higher ‘matching’ values:
3 - Very descriptive categories
2 - More descriptive categories
1 - Common categories
The numbers indicate the ‘matching value’ and they are not to be mentioned in the files!
The system knows 44 standard categories
/ALCOHOL - 2 /ART-3 /AUDIO-1 /BOOK-2

/COAT-1 /COMPUTER-2 /COSMETIC-1 /CURRENCY-3
/DRESS-1 /ELECTRIC-2 /FOOD-1 /FOOTWEAR-1
/GIFT-1 /HAIR-2 /HANDBAG-1 /HEADWEAR-2
/HOUSEHOLD-1 /INFANT-1 /JEWELLERY-1 /LINEN-1
/MECHANIC-3 /MEDICAL-1 /MUSIC-3 /NATURE-2
/OPTICS-3 /PAPERS-1 /PHOTO-1 /RELIGIOUS-3
/SHIRT-1 /SKIRT-1 /SLEEPWEAR-1 /SPORT-1
/SPORTSWEAR-1 /SUIT-1 /SWEATER-1 /TIMEPIECE-2
/TOBACCO-2 /TOOLS-3 /TOYS-2 /TROUSERS-1
/UNIFORM-3 /VIDEO-1 /WEAPON-3 /WEATHER-1
Example of a category with 2 Lines:
CC FOOTWEAR/SLIPPERS
- SPORT / BASEBALL ATLANTA IN BROWN BOX
- / TENNIS RACKETS / BOXING GLOVES

Contents Inputs
with the help of element CC
CC Y
Example to create AHL file with contents:
>WM AHL BOMLX

TN LX123456/LX437266
NM ALMA .IT SA .PT MRS/SUSAN .PS C/CL
CT BK01WHX/BK25WHX .CL 123 .FL 222014501012499 .NP 01
BI SAMSONITE .BI .BI
RT JFK/ZRH/BOM
BR
BL JFK .DB BOM
CC Y .HCY .AG VQ/BOMLX .BW 01/18 .TK 7248973597575653
-
PN 212 505 2416 .CP 001 6768154587
EA JOHN/U/WILSON/A/MYBAGISMISSING/D/COM
TA HOTEL LEELA KEMPENSKI MUMBAI
• .DV 15NOV
TP 022 66911234
DA
DQ 26OCT
CS
First step: fill in CC Y!

System response: list of categories - CAG
Second Step: fill in the chosen categories with -Y-(YES).
>WM CAG BOMLX12345 .AG VQ/BOMLX /BAG 01 / BK25XXX

/ALCOHOL-2 /ART-3 /AUDIO-1 /BOOK-2
/COAT-1 /COMPUTER-2 /COSMETICS-1 /CURRENCY-3
/DRESS-1 /ELECTRIC-2 Y/FOOD-1 /FOOTWEAR-1
/GIFT-1 /HAIR-2 /HANDBAG-1 /HEADWEAR-2
/HOUSEHOLD-1 /INFANT-1 /JEWELLERY-1 /LINEN-1
/MECHANIC-3 /MEDICAL-1 /MUSIC-3 /NATURE-2
/OPTIC-3 Y/PAPERS-1 /PHOTO-1 /RELIGIOUS-3
/SHIRT-1 /SKIRT-1 /SLEEPWEAR-1 /SPORT-1
/SPORTSWEAR-1 /SUIT-1 /SWEATER-1 /TIMEPIECE-2
/TOBACCO-2 /TOOLS-3 Y/TOYS-2 /TROUSERS-1
/UNIFORM-3 /VIDEO-1 /WEAPON-3 /WEATHER-1

Contents Input for AHL
System Response: List of chosen categories - CAG
Third step: fill in the contents referring to the categories
>WM CAH BOMLX12345 .AG VQ/BOMLX / BAG 01 / BK25XXX

FOOD /CHOCOLATE/PEANUTS
PAPERS /NEW YORK TIMES
TOYS /LEGO
/
/
/
/
/
/
/
/
/
..A MAXIMUM OF 12 CATEGORIES ARE ALLOWED ON THIS SCREEN

Close an AHL File - CAH
Close and Amend AHL File
the Transaction CAH will display a mask with the following elements
NM / CS / AG / FS / RL / HC Y / DR / DD / XR / RC / DA 01 / LD01 / SI01
Example Input : display CAH mask
>WM CAH BOMLX54321
System Response:
Display AHL - DAH
new status of AHL file Closed - /C
>WM DAH BOMLX54321/C

QOH
Quick On Hand
Description Only possible with tag number(s)

No “wild card -X-“ characters permitted
You can enter a maximum of 10 bags in one entry
The system assigns a Date and GMT Time Stamp in the output
A -FI- Further Information element can be optional added as a single line of
text.
FI will be only included in WT TNT, not in WM TNT output
The system will match the QOH tag numbers with existing AHL files
The TNT input will also search for existing QOH files.
A QOH will remain in the system for 24 hours
System Prompt after 24 hours for creation of an OHD file.
A QOH can be displayed by DOH and retrieved with the ROF report
Upgrading QOH to an OHD file will delete the QOH
Entry of a -FWD- with the same Station/Airline and Tag Number as an existing
QOH will delete the QOH.
Duplicate QOH entries: for QOH’s with the same Station/Airline and the same
Tag Number the error message - DUPLICATE QOH EXISTS - will be returned.
Example Inputs:
System Response:
>WM QOH BOMLX OK

Notes:
When do you set a QOH Input?
You hope (or better you know!) that the passenger will arrive later the same day.
You hope (or you are nearly sure) that the passenger is on board on a special flight and you want
to wait for the request (match with AHL).
You have many unclaimed bags at the moment and you have to set priorities to handle them.

QOH in DOH Outputs
Description The display transaction DOH (Display On-Hand) includes QOH data.
This applies to TN - tag number entries only.
Each QOH will show an item number. A WMPD# (# = number) will display the
QOH with the create Date/Time stamp and any FI data entered in the original
transaction.
For the DOH transaction the display sequence will be:

1. OHD
2. QOH
All other known rules for DOH apply

Example Input >WM DOH
TN LX154987
System RFI DOH LX154987

Response 1 MADIB14387 DUAULT LD BK01 LX15498X
2 CDGLH30659 LOPEZ LC BK25 LX154XXX
RFI QOH LX154987

3 ZRHLX /QOH LX154987 - CREATED 17APR/2014GMT

Create OHD - On Hand
Display Mask:
>WM OHD M
Example Input:
>WM OHD BOMLX

NM QUADRAS .IT VQ .FL 22014501012499
AB KALAMATA STOUPA
BP 721 74447
CP 0043 676 764597
EA VJ/D/QUADRAS/A/ILEFTMYBAG/D/COM
TN LX763913
CT RD29WHX .HC Y
RT ZRH/BOM
FD LX154/17FEB
BI KAPPA/BU RIBBON TIED ON THE HANDLE
AG VQ/BOMLX .SL
FF
CC
System Response:
Display OHD - DOH
>WM DOH BOMLX12345
Mandatory CT RT FD AG
Elements Colour/Type Routing Flight/Date Agent
Matching NM IT RT FD BR CT
Elements Name Initials Routing Flight/Date Baggage Colour/Type
Itinerary
EA BI PA TA AB TN BP
Passengers Brand Permanent Temporary Address on Tag Bag Phone
Email address Information Address Address Bag Number
PN TP FX FL PR CC CP
Phone Temporary FAX Frequent PNR Contents Cell/Mobile
Number Phone Flyer ID Locator Phone
Display OHD files - DOH
Definition The -DOH- transaction allows displaying Non-retired -OHD- and
-QOH- files.
Available with File Reference

File Reference plus File Area (FA) - PAX / BAG / MCH / HIS/A
Passengers Name (NM) or Extra Name Search (EN)
Passenger Name (NM/EN) plus Date of Travel or Date Range (DT)
Passenger Name (NM/EN) plus Station Airline (MS)
Passenger Name (NM/EN) plus Airline (MS)
Tag Number (TN)
DOH Display ON-Hand File Options:

ZRHLX12345 Reference DOH = Open Files
Reference (Airport + Airline + DOH/C = Closed Files
Number) DOH/S = Suspended Files
DOH/A = Open + Suspended +Closed Files
Example Inputs:
With Reference Number: With Reference Nr. Plus File Area:

>WM DOH FRALX12345 >WM DOH FCOLX12345
FA HIS/A
With Pax Name: With Pax Name plus Date:
>WM DOH/A >WM DOH
NM HILL NM HILL
DT 16FEB
With Pax Name plus Airline or Station Airline With Tag Number:
>WM DOH BOMLX >WM DOH/A
NM HILL TN LX030529
MS ALLLX or PRGLX
System Response:
1. Display single OHD when only 1 file found - DOH
>WM DOH PRGAZ12345

2. Display a list of File Reference Numbers when more files found
RFI DOH GRATZER/

1 MUCLX43163 GRATZER MG BU99 LX554312 LX006/20MAR
2 CDGLX12345 BURGER AB YW03 YY/20FEB
Etc….
3. Display single lines with WMPD1
Amend an OHD File - AOH

You may Add, Change and Delete Elements in an OHD File!
Definition: AOH Amend File Elements On-Hand

ZRHLX12345 File Reference (Airport + Airline + Number)
Example Input:
Add an Element (BI + CC)
>WM AOH ZRHLX12345
BI01 YY/MANY STICKERS
CC HOUSEHOLD / 5 WT SHEETS
• FOOTWEAR / BN MENS SHOES
AG VQ/BOMLX
Change an Element (CT - change colour)

>WM AOH ISTLX12345
CT01 GN05SXX
AG VQ/BOMLX
Delete an Element (FF)

>WM AOH ODSLX12345
FF01
AG VQ/BOMLX
System Response:
Display OHD - DOH
>WM DOH ZRHLX12345
Notes:
• You can Add, Change and Delete many Elements at the same time!
• To Change/Delete the First Name and to Delete the Tag Number is Password Restricted
• Delete of the XT - Expedite Tag Number is Password Restricted
• Some elements request a numeric indication for amending e.g. NM02.
• Never forget to set the Agent - AG - !

SAH / SOH
Suspend AHL and OHD in WorldTracer Tracing
What do you suspend from tracing?

1. SAH: AHL file = AHL/S
2. SOH: OHD file = OHD/S
3. Individual elements in an AHL File as….TN, CT, BI
When do you suspend?
• When an AHL file is created with a TNT transaction: The system will return automatically the AHL/S
mask, whenever a tag match is found for all tag numbers entered.
• Auto-suspend of single-bag AHL file: A single-bag AHL file will be automatically suspended when a
FWD message exists at the time of creating the file.
• Individual elements of a multi bag AHL file: Suspend the elements (TN, CT, BI) of the bag you
received, incase 1 or more bags are still missing.
What does a suspend file look like?

• A fully suspended File has the indicators /S after the Reference Number:
Example: WM AHL ZRHLX12345/S
• Individual elements suspended in a file:

Example: TN01/S / CT02/S / BI03/S
Example Inputs:
System Responses
For elements AHL: For full file AHL: For full file OHD:
>WM SAH >WM SAH >WM SOH
BOMLX12345 OK BOMLX12345 OK SYDLX10203 OK
AG VQ/BOMLX AG VQ/BOMLX AG VQ/SYDLX
CT01/TN02
Notes: 1. You will find all activities of SAH/SOH transaction in the history - FA HIS/A
2. SAH/SOH updates in AHL/OHD files will appear in the DRY - Diary Area of full files display
read as SUS.

Close an OHD File - COH
When do you close an OHD?
• You created an OHD file and the passenger later picked up the bag
or
• You created an OHD file and find out that this bag is matching to an AHL at your station
or
• You created a file by error!
But before you close the file please make the necessary amendments.
Advice what happened with the bag!
Input Example:
>WM COH BOMLX12345

NM ROSSY
CS
AG VQ/BOMLX .DD01 .HC Y
DA01
SI01 MATCHING AHL BOMLX54321
XD
XR BOMLX54321
System Response:
Display OHD - DOH
new Status of OHD File: Closed - /C
>WM DOH BOMLX12345/C
Notes:
1. Delivery costs are the only valid Costs Inputs in OHD files:
e.g.. CS D/INR300
2. Element - XD-: this is to identify an OHD bag that has been delivered, but we want
tracing to continue for 30 days after the file is closed.
3. Element - XR-: Cross Reference File - XR is automatically created by a - BOM-.

ROH - Request
The AHL station initiates the ROH transaction.
The ROH is a request message for an OHD bag that has positively matched with your AHL file.
Mandatory AHL File Match OHD AG
Elements Reference File Reference Agent
Valid NM FI SI TX
Elements Name Further Supplementary Teletype Address
Information Information
Display mask:
1. Without file reference number
>WM ROH M
2. With File Reference number
>WM ROH BOMLX12345
Example Input:
>WM ROH BOMLX12345

OHD ZRHLX23435
AG VQ/BOMLX
FI TEXT TEXT TEXT
SI
TX
System Response : >WM DAH BOMLX12345 OK
Notes:
1. You may enter up to 5 OHD file references on the second line of the input - separated by slashes.
2. Full file suspend (AHL/S) automatically generated after ROH transaction for a single-bag AHL.
3. The system displays automatically following information in the ROH mask after matching transaction
TXF: AHL File Ref / OHD File Ref. / Information in FI
4. The ROH message will be placed automatically in the Match area of the AHL file and in the Match area
of the OHD file.
5. The system sends the message to the OHD station:
a) CRT station - the message to the OHD station:
b) TTY station - the system sends a Teletype TTY message to the station LL printer.

Matching Process
Description: This chapter describes in detail how the matching process works within
the WorldTracer system.
Basic Principles: The matching process is a continuous process of comparing files that
have just been entered into the system with others also just entered
or may have been resident for a time.
File Comparison
TNT entries check Tag numbers of AHL’s, OHD’s, QOH’s and FWD’s
AHL entries check OHD’s and Tag Numbers of FWD’s and QOH’s
QOH entries check Tag numbers of AHL’s
OHD entries check AHL’s
FWD entries check Tag Numbers of AHL’s
Match Elements
The following elements are used in the matching process:
AHL with FWD or QOH Matches on:

TN - Tag Number only
AHL with OHD Matches on:
AB Address on Bag
BI Brand Information
BP Bag Phone
CC Contents
CP Cellular/Mobile Phone
CT Colour/Type
EA Passengers Email Address
FD Flight/Date
FL Frequent Flyer Identification
IT Initials
NM Name
PA Permanent Address
PN Permanent Phone
PR PNR Locator
RT Routing
TA Temporary Address
TN Tag Number
TP Temporary Phone Number

Matching Process
Matching Responses
Match Displays WorldTracer match messages are returned to the AHL station.
Types of Match There are 02 types of Match messages:
Messages
- Tag Number Matches (= TAG MATCH)
-System Matches (= SCORE)

Tag Number Match If a match is found on a Tag Number in an OHD, QOH or FWD file,
the match message will be sent to Action File of the AHL station:
Match Percentage options are not considered in a Tag Number Matching.
>WM ACTION FILE BOMLX -WM - D1/1
1/ AHL BOMLX12345 TAG MATCH

STREISAND BS LX799411 WT01XXX ZRH/BOM LX154/28JUN
PA01 BEVERLY HILLS HOLLYWOOD
FWD ZRHDL
LX799411 NR ZRH
FD LX154/28JUN NF LX154/29JUN
TN LX799411
SI01 BAG RECVD TOO LATE FROM C/I

FS ZRH RL 20
ERASE AND DISPLAY NEXT EXF

TRANSFER TO FILE TXF

Matching Process
Matching Responses
System Matches All matches apart from TNT entries or Tag Matches are defined as
System matches.
Depending on user options, system matches are routed to the

input AHL station teletype signature address (TTY inputs)
Or
Action File of the input AHL station (CRT input).
Match Format in WM area of CRT WM Action File
AHL elements are identified by “A/”

OHD elements by “O/”
The text “SCORE” is followed by the system-determined match

percent and the matching file elements.
Display of Matching
the matching name or the first NM (first 12 characters)
initials (IT)
the matching Tag Number or the first TN
the matching colour/type or the first CT
the matching route (max3) or the first 3 cities in the RT
the matching flight/date or the first FD
Addresses and Brand will be displayed if they exist in both files. Any
addresses (AB, PA, TA) that match in either the AHL or OHD will be
displayed.
Contents will be displayed if it exists in both files.

Matching Process
Matching Responses
>WM ACTION FILE BOMLX -WM- D1/5
2/ A/ATHLX12345 O/ZRHLX11115 SCORE - 97 NM/TN/CT/RT/FD/BI/PA

A/WALKER JW
LX555777 BK01CWX BRU/ZRH/ATH
LX873/28JUN
O/WALKER LX555777 BK01CWX ZRH
LX488/28JUN
O/FI NO DEST ON TAG
A/PA01 1244 LARKWOOD DR LOS ANGELES 63146 USA

0/AB01 LARKWOOD FRIVE 12444 LOS ANGELES 43146 USA
A/BI01 SAMSONITE
O/BI02 SAMSONITE
A/PN01 314/434 7231

O/BP01 434 7231
DISPLAY FILES DMF DISPLAY MATCH CONTENTS DMC

ERASE AND DISPLAY NEXT EXF TRANSFER TO FILE TXF

FWD
Forward Found Baggage
A mishandled/misrouted bag has to be sent to correct/final destination with the FWD transaction
Mandatory FO FW TN XT AG Additional NM
Elements Forward Forward Tag Rush Tag Agent Elements Name
Flight/Date to Station Number Number
Airline
FD FB FS RL RC HC SI TX
Flight/Date Nr. Of Fault Reason Reason for Handled Supple- Telex
forwarded Station for Loss Loss Airlines mentary Address
bags Comments Info
Example Input: Forward 3 bags
>WM FWD MUCLX

…………………………………. (empty)
TN LX446381/82/LX446783
XT LX5322985/86/87
FB 03
NM SOERENSEN/OHLSEN
FD LX541/12FEB
FO LX7203/LH760/13FEB
FW ZRHLX/DELLX
AG AG/DELLX .RL 31 .FS ZRH .HC Y
RC BAG MISLOADED TO MUC
SI
SI CONNEX - MINUTES/
TX
System Response:
>WM FWD MUCLX OK

Notes:
A maximum of 18 Tag Numbers (TN) is allowed in 1 FWD message.

A maximum of 18 Tag Rush Tag Numbers (XT) are allowed in 1 FWD message
A maximum of 10 Names (NM) is allowed in 1 FWD message.
A maximum of 4 Flight/Dates (DT) is allowed in 1 FWD message.
A maximum of 5 Forwarded Stations (FW) is allowed in 1 FWD message
The element TN and/or XT is mandatory
The elements RL, FS and RC are transferred with the full FWD message into the Match area of
the AHL file and will not automatically populate the respective fields in the AHL.
Please take care to set the correct RL and FS codes to inform the other station about the correct
reasons.

FWD
Forward Found Baggage
automatically transfer of FWD messages to AHL and DPR files
When an AHL/DPR reference number is included in a FWD message, the FWD message
will be places in the MR (Match Area) of the AHL/DPR file.
Example:
>WM FWD MUCLX

AHL DELLX1234 (File ref. Nr.)
TN LX446381/82/LX446783
XT LX5322985/86/87
FB 03
NM SOERENSEN/OHLSEN
FD LX541/12FEB
FO LX7203/LH760/13FEB
FW ZRHLX/DELLX
AG AG/DELLX .RL 31 .FS ZRH .HC Y
RC STANDBY BAGGAGE LEFT BEHIND SI
ATT MUC PLS SEC TRF
SI CONNEX - - - MINUTES/
System Response:
>WM FWD MUCLX OK

Notes:
The automatically transaction is only possible for a single AHL/DPR file but is good
for max. 18 tag numbers.
The AHL/DPR reference number has to be placed in the second line of the -FWD-
message! When there is no AHL/DPR number available, please just send the
message in the usual way.
AHL/DPR file reference is included in the FWD displayed as a response to a DFW and
DOF request.

DPR - DAMAGE REPORT
Create a DPR file with damage
Input mask: >WM DPR M
Example Input:
>WM DPR BOMLX

NM FORD .IT HF .PT MR .PS C/CLS
PA 100 HOLLYWOOD AVE LOS ANGELES
PN 6356366556 .CP 0043 676 8152345
EA HARRISON/D/FORD/A/HOLLYWOOD/D/US
TK 724 77642983712 .FL 220793566366
RT JFK/ZRH/BOM .FD LX008/LX154/06FEB
TN LX123654 .TN
CT BK03CWX .CT
BI SAMSONITE .BI
BD HANDLE TORN OFF AGE 1999 VALUE USD200
BD
TD TOP/01TL .TD
LP
CD
BW 01/20 .AG VQ/BOMLX .RL 80 .CA UDS200
LT N .RB .HC Y
CS .CR
FF
SI
System Response
Display PIR of DPR!
Display Property Irregularity Report
>WM PIR DPR BOMLX12345

Notes:
Mandatory Elements: NM / IT / PS / CT / RT / FD / RL / PA / PN / TD / BW / TK / LT / AG
Elements required for Claims: BD / TN / CA / CS / CR
Reason for Loss Code RL: 80 Damaged Bag
90 Pilferage Bag
91 Pilferage including Damage.
A maximum of 10 bags can be created in one DPR file.
Each bag in a DPR file may contain a total of 2 TD codes.

DPR - Pilferage Report
Create a DPR file with pilferage
Input mask: >WM DPR M
Example Input:
>WM DPR BKKLX

NM WINTER .IT HF .PT MR/ERNST .PS C/CLS
PA TEICHGASSE 11/TOP 317 1100 VIENNA AUSTRIA
PN 6356366556 .CP 0043 676 8152345
EA ERNST/D/WINTER/A/HOTMAIL/D/COM
TK 724 77642983712 .FL 220793566366
RT VIE/ZRH/BKK .FD LX5881/LX072/25NOV
TN LX123456 .TN
CT BK25PXX .CT
BI ADIDAS .BI
BD BAGGAGE DETAILS AGE 1999 VALUE EUR250
BD
TD TOP/15TL .TD
LP 1BOOK/1SHOE1PERFUME BULGARI
CD
BW 01/09 .AG JK/BKKLX .RL 90 .CA EUR/250
LT N .RB N .HC Y
CS .CR
FF
SI
Notes:
Mandatory elements: NM / IT / PS / CT / RT / FD / RL / PA / PN / TD / BW / TK / LT / AG
Elements required for Claims: BD / TN / CA / CS / CR
Reason for Loss Code RL: 80 Damaged Bag
90 Pilferage Bag
91 Pilferage including Damage
93 Pilferage from security inspected baggage
A maximum of 10 bags can be created in one DPR file.
Each bag in a DPR file may contain a total of 2 TD codes
LP - Lost Property is mandatory in a DPR with RL 90.

AHL
Mask and Elements
Complete the Elements in the AHL mask
Element Meaning System Standards
NM Name 2-16A Max 3 names

Remark: if an entered name exceeds 16 chrs, only the first 15 chrs plus a dash (-) are stored
to indicate that the original input was more than 16 chrs.
IT Initials 1-4A Per set/max 3 sets
PT Passenger Title 1-25FF 1 line
PS Passenger Status 1-25FF 1 line
CT Colour/Type 2A 2N 3A Max 10 CT
BD Baggage Details 1-58FF Per CT entered/max 10
FL Frequent Flyer Identification 1-25FF 1 line
BI Brand Information 2-58FF Per CT entered/max 10
RT Routing 3A Max 15 stations
FD Flight/Date 3AN 1-4N Max 4 flight/dates
1A/1-2N 3A
ARNK Unknown Arrival 4A Max 1 segment
TN Tag Number 2AN/6N Max 10 tags
TD Type of Damage 3-4A 2N 2A 2 per CT entered/max 20
LP Lost Property 1-116FF 2 lines - 58 chrs each
CD Contents Damage 1-58FF 1 line
RL Reason for Loss 80=Damaged / 90=Pilfered
AG Agent 1-12AN 1 line max. 12 chrs
BW Baggage Weight 1-58FF 1 line
TK Ticket Number 1-58FF 1 line
PA Permanent Address 1-116FF 2 lines - 58 chrs each
PN Permanent Phone Number 1-40FF 2 line - 20 chrs each
CP Cell Phone/Mobile Phone 1-20N 2 lines - 20 chrs each
EA Passengers Email Address 1-44A (incl. - / ) 1 line max 44 chrs incl
slash/dash.
CA Claim Amount 3A/1-10N 1 line, U=Amount Unspecified
DC Date Claim 1-2N 3A 1 line
LT Liability/Limited Release Tag 1FF Y=Yes / N=No
RB Replacement Bag 1FF Y=Yes / N=No
HC Handled Airline Copy Y=Yes Option always Y
CR Cost Remarks 58FF Max 10 lines
CS Costs / Payments F/USD75 Max 10 lines
FF Free Form Text 58 FF 99 lines - 58 chrs each
SI Supplementary Information 1-116 FF 2 Lines - 58 chrs each

Valid Elements in DPR Files
Elements Element Name Number Input Example

Mandatory NM Name 3 VANDERPOST
Elements IT Initials 3 LVPD
PS Passenger Status 1 C CLASS
RT Routing 15 YYZ/ZRH/BOM
FD Flight/Date 4 LX532/04FEB/LX154/04FEB
BW Baggage Weight 1 1/20
RL Reason for Loss 1 80 (Damage) 90(Pilferage)
AG Agent 1 JL/BOMLX
TK Ticket Number 1 724 8864328765124
PA Permanent Address 2 Lines MANDELASTR 45 CAPE CA
LT Liability/Limited Tag 1 Y or N
Elements PT Passenger Title 1 MRS
Required if FL Frequent Flyer ID. 1 A2305678K
available TD Damage Details 10(2/bag) BOTT/06MA/TOP01TL
BD Baggage Details 10 2 WHEELS BROKEN
TN Tag Number 10 LX327654
CT Colour/Type 10 RD01CWX
CS Payment to Pax/Costs 5 F/USD85
CR Cost Remarks 5 PAID BY ZRHLLLX/11FEB
Additional BI Brand Information 10 SAMSONITE
Valid Elements BR Baggage Routing 4 DL146/04FEB
BP Bag Phone Nbr. 2 011 44 888 1234 (max. 20 chrs.)
BX Excess Bagg. Tkt Nbr. 1 724 55664658752
CA Amount Claimed 1 USD100
CD Contents Damaged 1 SUIT INSIDE IS WET
CO Country of Permanent 1 UNITES STATES OF AMERICA OR US
Residence
CP Cellular/Mobile Phone 2 001 676 7264 64
DC Date Claim 1 05FEB
DD Date Delivered 10 13MAR/1600 - max. number of CT
DR Date Bag Received 10 13MAR/1400 - max. number of CT
DW Delivered Bag Weight 1 2/30KG
EA Passengers Email ID 1 MR/U/AMERICA/A/US/D/COM
FF Free Form Text 99 Lines (58 Characters per Line)
RP Bag Repaired 1 N
HC Handled Airline Copy 1 Y
IN Insurance 1 Y
LA Language 1 ITALIAN
LP Lost Property 2 Lines 1 ROLEX WATCH MISSING
PN Phone Number 2 001 17007/2522
RB Replacement Bag 1 Y
SI Supplementary Info 2 Lines PAX WILL CTC ZRHLL
XR Cross File Reference 1 AHL ZRHLX12345

DPR
Type Damage - TD
TD - Type of Damage: List the location, type and extent of damage.

Each bag in a DPR file may contain a total of 2 TD codes.
Example Input: Single Bag - 1 Damage
TD SIDE/10TL
Single Bag - 2 Damages
TD SIDE/10TL/TOP04MA
Damaged Detail Codes (used in the TD element)
To Display DPR :
>WM DDP BOMLX12345

DPR - Damage / Pilferage Report
Amend a DPR File - ADP
Note:
The transaction allows adding, changing and deleting elements in an existing DPR file.
Example Inputs:
Amend an element (CS01 - Costs)
>WM ADP BOMLX12345

CS01 A/UDS50
AG MU/BOMLX
Add an element (CS - Costs)
>WM ADP BOMLX12345

CS F/INR750
AG MU/BOMLX
Delete an Element (LP01)
>WM ADP BOMLX12345

LP01
AG MU/BOMLX
System Response:
Display DPR - DDP
>WM DDP BOMLX12345

CFD
AHL file - Create a DPR file
Description The CFD transaction creates a DPR file from an AHL files using either
of the following options:
Create a DPR file from a single-bag or closed AHL and close the
AHL if it is open.
Suspend the individual bags elements (BI, TN, CT) within a
multi-bag AHL and create a DPR file for a specific bag.
Close Single-Bag AHL and Open DPR
Example Input:
>WM CFD BOMLX12345
The system response depends on the status of the file:
If the AHL is open, the CAH mask will be displayed for completion.
If the AHL is closed the DPR mask will be displayed including the Name (NM) and the
Associated record (AR)
Suspend a Specific Bag within a Multi-bag AHL and Create a DPR
Example Input:
>WM CFD BOMLX12345

TN02/CT02/BI01
Complete the mask and create a DPR

in both files AHL and DPR you find the associated File Reference Number (AR)
System Response
Display PIR DPR
>WM PIR DPR BOMLX12345

SHC
Send Hard Copy
Description: Send a printed copy of an ‘active’ (non-retired) AHL/OHD/DPR file to

specified teletype addresses.
Only one file can be sent per transaction.
Up to 10 TTY addresses with */* are allowed.
Sender address, TX and AG are mandatory
Entering the FA element can transmit specific File Area
By adding the TI element (Text Information), you can add free-form text
for explanation or clarification of the file (max. 3 lines)
TI information will not be stored in the files.
The output may be in standard format - SHC or in full text format -
SHC/F
Example Inputs:
AHL file - without History (FA HIS/A)
>WM SHC AHL BOMLX12345

.BOMLLLX
TI FOR YOUR INFORMATION AS PAX WILL CTC YOU
--- BRGDS JACK
TX DELLLLX
AG EM/BOMLX
DPR file - History only (FA HIS/A)
>WM SHC DPR BOMLX54321

.BOMLLLX
FA HIS/A
TX DELLLLX/KTMKKLX
AG GP/BOMLX
System Response:
>WM SHC BOMLX10021 OK

.BOMLLLX
AG VQ/BOMLX
TX ZRHLLLX

TTY
Send Teletype Message
Description this transaction allows you to send a SITA teletype message via the
WorldTracer Management System.
Example Input:
>WM TTY DELLLLX/DELKKLX/CDGLLLX/BOMLLLX

.BOMLLLX
TEXT TEXT TEXT
(Minimum 4 and maximum 1000 characters)
Notes:
Destination address must be separated by a slash -/-, the maximum are 8 addresses.
The address in the second line, after the full stop (.) is your station address.
When you send a message for another airline, you have to place the signature of the other
airline after your own signature, so this airline will be ‘charged’ for the communication costs.
In the example below AF (Air France) will be charged.
Example Input:
>WM TTY DELLLLX/DELKKLX/CDGLLAF

.BOMLLLX/AF
TEXT TEXT TEXT
(Minimum 4 and maximum 1000 characters)
Place a copy of the TTY message in one or into multiple files.

The system allows multiple file references and multiple file types on one line - AHL, OHD and DPR -
The message will be:
Placed automatically in the next available MR of MCH area of the file.

The Date/Time stamp that appears in the TTY output will be added to the text that is transferred to the
MR area.
Sent to the addresses on the top line.
Example:
>WM TTY DELLLLX

AHL BOMLX12345/CDGLX54321
OHD DELLX98745
DPR ZRHLX56478
.BOMLLLX
TEXT TEXT TEXT

WorldTracer Action File
Introduction
WorldTracer Management has an ‘Electronic Mail Filing System’, which will replace all
paper filing system.
WM also replaces the need for teleprinters for most incoming traffic by using the Action
File.
Each WorldTracer Management CRT station within an airline has its own Action File.
An Action File has several areas, similar to ‘queues’ that allows receiving messages from
the system, other departments or airplanes. It will store these messages for up to seven
days. This allows the stations to review/work them any time during that 7 day period.
The Action File also allows WorldTracer Management stations to communicate with
each other using both free from text and standard formatted messages such as
forwarding bags and requesting bags.
Using this combination of Action Files and Teletype Messages, WorldTracer

Management provides a means of communication from any station/department of any
airline to any station/department at any airline.
Action File Transactions on Station Level
The 5 XF Transactions
CXF Displays action file COUNTS
DXF DISPLAY action file
EXF ERASE from action file
PXF PLACE on action file
TXF TRANSFER from action file

CXF
Counts
Example Input
>WM CXF BOMLX
Example Output
MANAGEMENT ACTION FILE -STATION BOMLX- DATE 9MAR

AREA D1 D2 D3 D4 D5 D6 D7
FW 10 0 0 0 0 0 0
AA 5 0 0 0 0 0 0
WM 7 0 0 0 0 0 0
EM 0 0 1 0 0 0 0
SP 3 1 0 0 0 0 0
AP 2 2 0 0 0 0 0
LM 1 0 0 0 0 0 0
The top line displays the station, the airline and the current date.
The next line shows AREA, which is the header line for several areas,
Followed by D1, D2, D3, etc…..
DAYS
D1 is DAY ONE, which is today (current day) D2
is DAY TWO, which was yesterday.
D3 is DAY THREE, which was the day before yesterday, etc….
. D7 is the oldest and last day.

AREAS
Each Area for each day may contain a maximum of 999 messages of 1000 characters each.
Example: the number 10 next to FW under D1 means, that at the time the display was
transmitted, there are 10 Forwarding messages created today which are waiting to be treated. If
an Area has u huge amount of messages at one Day, the oldest 100 messages will be sent to the
printer of your office.
Any message which is more than 7 Days old, will also be sent to you TTY printer.
The CXF display will only show those Areas, which contain a message. In case all Areas are
empty, the system response will be
/-NO MESSAGE ON FILE-/

Action File Areas
WorldTracer Action File knows 8 Areas
FW ForWard Messages for short-shipped or wrongly loaded bags,

which are sent under XT (Rush Tag) with a FWD message.
AA Action Area Messages that need some action
WM WorldTracer Matches from WorldTracer for you AHL bags.

Match
EM Extended Matches from WorldTracer for AHL files in an extended
Match period of tracing
PR Purged/Retired Advises a Station/Airline about files that have been

Files purged and have retired from tracing.
SP System Reminder for the actions and steps to do in the course of

Prompts handling the files.
AP Place Message in Free - form text messages from any WorldTracer user.
Action File
LM Local Manager Free - form text messages from the Local Manager
e.g.. BOMKKLX

Action File - Menu
Action File Areas with “Menu” Display - some Action File Areas offer a menu leading you to the
next logical succeeding transaction;
Following areas offer a menu: FW / AA / WM / EM / AP
(*) indicates the place for optional transmission, reached by using the Tab Key.
FW menu - FWD message
ERASE AND DISPLAY NEXT EXF *

TRANSFER TO FILE TXF * ………………………
SEND TO TX/XF DXF *……………………/ ……………../ …………………../……………./
AA menu - FOH/FAH transaction

SEND TO TX/XF DXF * .. ……………../………………/……………………../……………………/
AA menu - ROH transaction offers FOH transaction
DISPLAY OHD DOH * FORWARD OHD FOH *

DISPLAY FILES DMF * ERASE AND DISPLAY NEXT EXF *
SEND TO TX/XF DXF * .. ……………………/……………………/………………………/…………………./
WM/EM menu - OHD match
ERASE AND DISPLAY NEXT EXF * TRANSFER TO FILE TXF *

SEND TO TX/XF DXF * .. ……………………/……………………/………………………/…………………./
AP menu - free form text message

TRANSFER TO FILE TXF * ..................................
SEND TO TX/XF DXF * .. ……………………/……………………/………………………/…………………./
HAPPY TRACING!!

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WORLDTRACER TRAINING

CGHD/DGR TRAINING MODULE/v 1.0/November 2010 Page 1

WorldTracer Tracing Is a product of SITA

CGHD/DGR TRAINING MODULE/v 1.0/November 2010 Page 2

AHL 180 days open or 60 days after closure.

Display and Amend Files

Amend AHL/OHD/DPR: with the AAH/AOH/ADP Transaction

CGHD/DGR TRAINING MODULE/v 1.0/November 2010 Page 3

Description The Paging Function >WMPN will be displayed automatically at the

General Paging Functions

WMPN - Page Next

File List Display Functions*

WMPD# - Display Item Number #

*Notes to list displays:

CGHD/DGR TRAINING MODULE/v 1.0/November 2010 Page 4

• 10 - Station Errors - TAGGING -

• 20 - Station Errors - SHORTSHIPPED -

• 30 - Station Errors - LOADING -

• 40 - Station Errors - ARRIVAL -

• 50 - Station Errors - TRANSFER BAGGAGE -

• 60 - Station Errors - AIRPORT CONGESTION -

• 70 - Station Errors - MISCELLANEOUS -

CGHD/DGR TRAINING MODULE/v 1.0/November 2010 Page 5

Station Errors - Tagging - Code 10

11 Incorrect or no entries on tag

Station Errors - Short Shipped - Code 20

21 Bag left at station of origin / correctly labeled

Station Errors - Loading - Code 30

31 Sorting or Loading error - wrong aircraft

Station Errors - Arrival - Code 40

41 Delivered to wrong area

CGHD/DGR TRAINING MODULE/v 1.0/November 2010 Page 6

Station Errors - Transfer Baggage - Code 50

51 Passenger re-routed, bag not re-routed

Station Errors - Airport General - Code 60

61 Congestion due to industrial dispute

Station Errors - Miscellaneous - Code 70

CGHD/DGR TRAINING MODULE/v 1.0/November 2010 Page 7

81 Broken locks or hinges

91 Pilferage including bag damage

CGHD/DGR TRAINING MODULE/v 1.0/November 2010 Page 8

General 3 - Letter - Identifier Transaction Name

CGHD/DGR TRAINING MODULE/v 1.0/November 2010 Page 9

General 3 - Letter - Identifier Transaction Name

Forwarding FAH Forward Held (AHL) Bag

Group Files GPR Create Group Property Report File

CGHD/DGR TRAINING MODULE/v 1.0/November 2010 Page 10

2. with tag number: TNT

>WM TNT BOMLX

CGHD/DGR TRAINING MODULE/v 1.0/November 2010 Page 11

AHL with 1 Bag missing

>WM AHL BOMLX

System Response - PIR - Property Irregularity Report

>WM PIR AHL BOMLX12345

CGHD/DGR TRAINING MODULE/v 1.0/November 2010 Page 12

AHL with 2 Bags missing

>WM AHL BOMLX

System Response - PIR - Property Irregularity Report

>WM PIR AHL BOMLX13789

*Note: Placement of Control Station in AHL Files

The information is placed in the DIARY AREA.

CGHD/DGR TRAINING MODULE/v 1.0/November 2010 Page 13