Professional Documents
Culture Documents
Denver, CO
720-352-5681 | mikel.ortiz@outlook.com
OBJECTIVE
To pursue a Sports Management Internship with a leading company in the sports industry.
SUMMARY OF QUALIFICATIONS
Undergraduate student with an emphasis in Sports Management and Entertainment.
Three years of customer-facing experience in high-activity environments; successful in dealing with
diverse customer; providing strong customer satisfaction and problem resolution.
Innovative with the ability to propose and implement process and operational solutions.
Software skills include Microsoft Office Suite, Facebook, LinkedIn, Twitter, YouTube, and Instagram.
Bilingual fluency in both English and Spanish.
EDUCATION
University of Colorado Denver, Business School, Denver, CO
Bachelor of Sports Management and Entertainment; Expected graduation: Spring 2019; 3.7 GPA
PROFESSIONAL EXPERIENCE
Auraria Library, Denver, CO, October 2014 – Present
Student Supervisor
Actively involved in Auraria Library’s $27M renovation project that started in 2015.
Saved the Auraria Library over $20K in moving costs by removing out-of-date, misplaced, and
surplus inventory.
Provide customer service to over 50 students, professors, faculty, and public patrons every day.
Constantly apply problem-solving skills to resolve any conflict that arises.