ANALISIS UNIVARIAT

Frequency Table

JenisKelamin
Cumulative
Frequency Percent Valid Percent Percent
Valid Laki-laki 48 41,7 41,7 41,7
Perempuan 67 58,3 58,3 100,0
Total 115 100,0 100,0

Umur
Cumulative
Frequency Percent Valid Percent Percent
Valid 15 - 25 tahun 22 19,1 19,1 19,1
26-35 tahun 64 55,7 55,7 74,8
35 - 60 tahun 29 25,2 25,2 100,0
Total 115 100,0 100,0

Pendidikan
Cumulative
Frequency Percent Valid Percent Percent
Valid SD 1 ,9 ,9 ,9
SMP 13 11,3 11,3 12,2
SMA 72 62,6 62,6 74,8
PerguruanTinggi 29 25,2 25,2 100,0
Total 115 100,0 100,0

Tangible
Cumulative
Frequency Percent Valid Percent Percent
Valid SangatBaik 7 6,1 6,1 6,1
Baik 63 54,8 54,8 60,9
TidakBaik 45 39,1 39,1 100,0
Total 115 100,0 100,0

Reliability
Cumulative
Frequency Percent Valid Percent Percent
Valid SangatBaik 5 4,3 4,3 4,3
Baik 70 60,9 60,9 65,2
TidakBaik 40 34,8 34,8 100,0
Total 115 100,0 100,0
 Responsivenes
Cumulative
Frequency Percent Valid Percent Percent
Valid SangatBaik 11 9,6 9,6 9,6
Baik 67 58,3 58,3 67,8
TidakBaik 37 32,2 32,2 100,0
Total 115 100,0 100,0

Assurance
Cumulative
Frequency Percent Valid Percent Percent
Valid SangatBaik 6 5,2 5,2 5,2
Baik 57 49,6 49,6 54,8
TidakBaik 52 45,2 45,2 100,0
Total 115 100,0 100,0

Emphaty
Cumulative
Frequency Percent Valid Percent Percent
Valid SangatBaik 8 7,0 7,0 7,0
Baik 56 48,7 48,7 55,7
TidakBaik 51 44,3 44,3 100,0
Total 115 100,0 100,0

Kepuasan_pasien
Cumulative
Frequency Percent Valid Percent Percent
Valid SangatPuas 6 5,2 5,2 5,2
Puas 66 57,4 57,4 62,6
TidakPuas 43 37,4 37,4 100,0
Total 115 100,0 100,0
 ANALISIS BIVARIAT

Tangible * Kepuasan_pasien

Crosstab
Kepuasan_pasien
SangatPuas Puas TidakPuas Total
Tangible SangatBaik Count 2 4 1 7
% within Tangible 28,6% 57,1% 14,3% 100,0%
% of Total 1,7% 3,5% ,9% 6,1%
Baik Count 3 48 12 63
% within Tangible 4,8% 76,2% 19,0% 100,0%
% of Total 2,6% 41,7% 10,4% 54,8%
TidakBaik Count 1 14 30 45
% within Tangible 2,2% 31,1% 66,7% 100,0%
% of Total ,9% 12,2% 26,1% 39,1%
Total Count 6 66 43 115
% within Tangible 5,2% 57,4% 37,4% 100,0%
% of Total 5,2% 57,4% 37,4% 100,0%

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 34,395a 4 ,000
Likelihood Ratio 31,151 4 ,000
Linear-by-Linear Association 24,613 1 ,000
N of Valid Cases 115
a. 5 cells (55,6%) have expected count less than 5. The minimum expected
count is ,37.
Reliability * Kepuasan_pasien

Crosstab
Kepuasan_pasien
SangatPuas Puas TidakPuas Total
Reliability SangatBaik Count 1 3 1 5
% within Reliability 20,0% 60,0% 20,0% 100,0%
% of Total ,9% 2,6% ,9% 4,3%
Baik Count 5 54 11 70
% within Reliability 7,1% 77,1% 15,7% 100,0%
% of Total 4,3% 47,0% 9,6% 60,9%
TidakBaik Count 0 9 31 40
% within Reliability ,0% 22,5% 77,5% 100,0%
% of Total ,0% 7,8% 27,0% 34,8%
Total Count 6 66 43 115
% within Reliability 5,2% 57,4% 37,4% 100,0%
% of Total 5,2% 57,4% 37,4% 100,0%

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 44,338a 4 ,000
Likelihood Ratio 46,049 4 ,000
Linear-by-Linear Association 34,861 1 ,000
N of Valid Cases 115
a. 5 cells (55,6%) have expected count less than 5. The minimum expected
count is ,26.
Responsivenes * Kepuasan_pasien

Crosstab
Kepuasan_pasien
SangatPuas Puas TidakPuas Total
Responsivenes SangatBai Count 4 7 0 11
k % within Responsivenes 36,4% 63,6% ,0% 100,0%
% of Total 3,5% 6,1% ,0% 9,6%
Baik Count 2 53 12 67
% within Responsivenes 3,0% 79,1% 17,9% 100,0%
% of Total 1,7% 46,1% 10,4% 58,3%
TidakBaik Count 0 6 31 37
% within Responsivenes ,0% 16,2% 83,8% 100,0%
% of Total ,0% 5,2% 27,0% 32,2%
Total Count 6 66 43 115
% within Responsivenes 5,2% 57,4% 37,4% 100,0%
% of Total 5,2% 57,4% 37,4% 100,0%

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 71,742a 4 ,000
Likelihood Ratio 65,948 4 ,000
Linear-by-Linear Association 51,758 1 ,000
N of Valid Cases 115
a. 4 cells (44,4%) have expected count less than 5. The minimum expected
count is ,57.
Assurance * Kepuasan_pasien

Crosstab
Kepuasan_pasien
SangatPuas Puas TidakPuas Total
Assurance SangatBaik Count 2 3 1 6
% within Assurance 33,3% 50,0% 16,7% 100,0%
% of Total 1,7% 2,6% ,9% 5,2%
Baik Count 4 48 5 57
% within Assurance 7,0% 84,2% 8,8% 100,0%
% of Total 3,5% 41,7% 4,3% 49,6%
TidakBaik Count 0 15 37 52
% within Assurance ,0% 28,8% 71,2% 100,0%
% of Total ,0% 13,0% 32,2% 45,2%
Total Count 6 66 43 115
% within Assurance 5,2% 57,4% 37,4% 100,0%
% of Total 5,2% 57,4% 37,4% 100,0%

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 55,769a 4 ,000
Likelihood Ratio 56,631 4 ,000
Linear-by-Linear Association 41,770 1 ,000
N of Valid Cases 115
a. 5 cells (55,6%) have expected count less than 5. The minimum expected
count is ,31.
Emphaty * Kepuasan_pasien

Crosstab
Kepuasan_pasien
SangatPuas Puas TidakPuas Total
Emphaty SangatBaik Count 5 3 0 8
% within Emphaty 62,5% 37,5% ,0% 100,0%
% of Total 4,3% 2,6% ,0% 7,0%
Baik Count 1 46 9 56
% within Emphaty 1,8% 82,1% 16,1% 100,0%
% of Total ,9% 40,0% 7,8% 48,7%
TidakBaik Count 0 17 34 51
% within Emphaty ,0% 33,3% 66,7% 100,0%
% of Total ,0% 14,8% 29,6% 44,3%
Total Count 6 66 43 115
% within Emphaty 5,2% 57,4% 37,4% 100,0%
% of Total 5,2% 57,4% 37,4% 100,0%

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 87,399a 4 ,000
Likelihood Ratio 58,772 4 ,000
Linear-by-Linear Association 45,343 1 ,000
N of Valid Cases 115
a. 5 cells (55,6%) have expected count less than 5. The minimum expected
count is ,42.