Zaria Matthews

8804 Fairy Tale Lane  Pikesville, MD 21208  Home (410) 581-5555 zaria27@gmail.com

Objective: Trustworthy professional pursing an HR Specialist position with your company that
can apply HR office management, organizational, behavior and interpersonal skills to support
companies and organizations while maintaining confidentiality.

Education and Training:

Community College of Baltimore County
Owings Mills, Maryland 8/29/17-Present
In pursuit of an AA in Business Administration

Behavioral Interviewing Workshop- Life Bridge Health

Long and Foster School of Real Estate Certification
American Red Cross of Central Maryland- Certified Nursing Assistant Certification
American Heart Association- CPR and First Aid certified

Professional Experience:
Clifton T. Perkins Hospital Center Jessup, MD
Assistant Director of Human Resources, 2017-Present
Recruit and hire prospective candidates and provide a wide variety of experienced level personnel
services to employees, supervisors and department heads. Uses discretion and independent judgment in
the interpretation and application of HR laws, regulations, policies and guidelines to address a variety of
administrative activities, problems, issues and projects.

Clifton T. Perkins Hospital Center Jessup, MD

Management Associate, 2016-Present
Provided administrative/management support and to represent the Chief Executive Officer and the Chief
Nursing Officer. Completed projects as they were assigned. Acted as an intermediary for the Chief
Executive Officer and Chief Nursing Officer, maintained frequent contacts with the public and private
executives, professional staff and other officials. Screened telephone calls and handled calls that did not
necessitate the Chief Executive Officer and the Chief Nursing Officer attention. Managed the CEO and
CNO’s calendars to schedule meetings and or events.

Levindale Hebrew and Geriatric Center Baltimore, MD

Manager, Staffing Resources, 2015 - 2016
Ensured appropriate coordination of staffing resources to the Nursing Management Team. Facilitated the
Department of Nursing staffing of the hospital and long term care departments by utilizing and
identifying available nursing resources, under the directive of Nursing Management based upon unit
needs and staff/census fluctuations to maintain cost- effective staffing patterns. Served as manager and
provided direct supervision to team of Nursing Administrative Coordinators. Resolved union issues, by
serving as a management representative for the facility in grievances. Responsible for implementing and
enforcing policies and procedures. Used the HRIS system Position Control to create requisitions, edit
employee information, and update employee licensure information.

Lead Nursing Administrative Coordinator, 2013 – 2015

Ensured appropriate coordination of and provided administrative support to the Nursing
management team. Facilitated the department of Nursing staffing of the hospital and long term care
departments by utilizing and identifying available nursing resources, under the direction of Nursing
Management, based upon unit needs and staff/census fluctuations to maintain cost-effective staffing
patterns. Supported Nursing Management in maintaining accurate demographic, skill, and scheduling
information on all nursing employees in a computerized scheduling system. Served as lead and provides
direct supervision to team of Nursing Administrative Coordinators. Processed payroll using HRIS-Kronos
and entered employee data into HRIS- Position Control. Enforced facility, departmental and personnel
policy and procedures. Handled union and non union employee issues. Utilized HRIS system Position
Control to update and edit employee information.

Ellicott City Nursing and Rehab Ellicott City, MD

Payroll/Staffing Coordinator, 2013 – 2013
Coordinated the 4 week Nursing staffing schedule. Maintained HPPD reports and determined the needs
for overtime to ensure the facility was staffed. Prepared personnel reports and submitted to headquarters.
Responded and resolved employee issues as they arose. Enforced policies and procedures of the facility.
Assisted employee with compensation and benefit information. Reviewed employee records within the
payroll departmental listing for timeliness, consistency and accuracy, utilizing HRIS system Ultipro.
Ensured that all the time card data is in accordance with the company policies and procedures.

Alliant First Assist Healthcare Resources Owings Mills, MD

Staffing Coordinator, 2012- 2013
Responsible for the day to day staffing for Healthcare Agency. Took clients orders and matching up our
professional staff with their needs. Recruited and processed healthcare professionals and making sure
their paperwork meets Chesapeake Registry as well as JCAHO, OSHA and HIPAA standards. Provided
staff with personnel related rules and policies. Utilized HRIS system- PeopleSoft to enter employee
information. Conducted new hire orientation and counseled employee regarding benefit and
compensation.

LifeBridge Health/Courtland Gardens Nursing and Rehabilitation Center, Pikesville, MD

Staffing Coordinator, 2007 – 2012
Managed all aspects of staffing function which included: recruitment, employee issues non-union and
union, workers comp administration, coordinated and maintained staffing request, maintained
computerized reports and effectively communicating with internal and external employees. Successfully
trained new hires on unit orientation process. Successfully recruited qualified applicants by attending job
fairs and networking events. Efficiently processed payroll for nursing department using Kronos.
Organized various events to help increase morale within nursing department and facility. Created
diversity events and workshops. Handled all the day to day activities as a one person staffing department
and continually assisted with the development of recruitment.

Unit Tech, 2005 – 2007

Provided administrative support for patients, units and facility. While serving as the Lead Unit Tech,
successfully trained new hires on administrative processes. Effectively facilitated information to internal
and external customers. Accurately transcribed Physician orders. Provided excellent customer service to
internal and external customers. Maintained confidential files.

LifeBridge Health/Levindale Hebrew Geriatric Center Baltimore, MD

Ward Clerk, 2004 – 2005
Provided administrative support to the hospital. Successfully operated manual and automated data
systems. Accurately transcribed physician orders. Provided excellent customer service and maintained
supplies needed for unit.
Advertising.com, Baltimore, MD
Executive Assistant, 1999-2003
Assisted Chief Executive Officer and executive team members in all administrative functions and duties.
Handled extensive travel arrangements and itineraries for executives, while maintaining balance between
arrangements in a moment’s notice. Maintained professionalism in a fast paced environment while
supporting upper management in two departments through multi-tasking and anticipating potential
conflicts. Managed a variety of tasks for other departments as commonly necessary in a startup
environment.

MCI Telecommunications, Hunt Valley, MD

Customer Service Representative, 1997-1999
Performed telephone and in-person account customer service. Maintained a large call volume.
Provided excellent and efficient Customer Service. Successfully audited and adjusted customer accounts
to correct billing errors. Professionally resolved customer concerns and inquires. Trained new hires on
process. Assisted manager in updating policies and procedures.

Prior Experience: Maxim Health Care Agency, Baltimore, MD – Certified Nursing Assistant, 2002-2004;
Snelling Personnel Services, Baltimore, MD- General Clerical, 1995-1997

References:
Jazmine Rich
443-819-6019
Jazminej.rich@maryland.gov

John Robison
717-850-6764
John.robison@maryland.gov

Patrice Fulcott
443-324-8695
Patrice.fulcott@maryland.gov