Professional Documents
Culture Documents
1. Course rationale
This course has been designed for second - year students of non-English
College who are going to work in the tourism and hotel service industries.
hotel manager, this course will allow him or her to function effectively in
English.
grammatical structures that are used in the field of tourism, and the learner is
given the opportunity to practice using the language that he or she has
1
The English for Tourism course increases confidence in using English in
* Workplace correspondence
2. Course aims
3. Course objectives
service industries.
tourists such as giving advice, taking booking and dealing with complaints.
2
- Students also explore some of the world’s top tourist destinations and
4. Entry Requirements
5. Course duration
7. Evaluation
Attendance 10%
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Total 100%
8. Textbook: - First Class – English for Tourism, by Trish Stott & Roger Holt
3
9. References
- High Season - English For The Hotel And Tourist Industry, by Keith
Unit
- Talk about
activities
4
- Take a booking - Wh – - Deal with changes
2 5 Changes and
- Asking for questions and cancellations
cancellations
giving factual - Write a letters about
cancellations
nouns
5
Informing Degrees of - Role play, make a
4 5 Travel
customers about obligation: conversation.
requirement
travel must / have - Explain about travel
mustn’t conditions
II obligation
- Midterm Test.
building. movement
- Talking about
service and
facilities
- Offering advice - Giving - Works in pairs,
III 6 5 Tourist
to tourists. advice and make a dialogue
information
6
making between a tourist
to. city.
- Write a bout
attractions of resorts
and cities
Comparing hotel Comparatives - Writing brochure
7 4 Hotel facilities
facilities. and descriptions of hotel
superlatives: services.
-er, –est, -
more ….than,
the most…
- Talking - Telephone - Play role, make a
IV 8 5 Telephone
reservations over language. telephone call
enquiries
the telephone - Will between a
telephone guest
language and
behavior
7
- Receiving guests Degrees of - Works in pair, take
9 4 Checking - in
- Reading and probability: turns to be a hotel
replying to letters or
of complaint. apologizing:
+ I’m so
sorry
+ I do
apology
+ I’m terrible
sorry…
Review
V 1 Revision
all the lessons.
Total 4
8
III. SAMPLE LESSON
PRACTICE B
Now do the same using these suggestions
Example: A: Would you like a return?
B: No, I’d like a single, please
1. an aisle seat / a window seat
2. smoking / non- smoking
3. first class / standard class
LISTENING
An Australia tourist is asking a Spanish travel PRACTICE C
agent about rail travel in Britain. Read the Complete the sentences below with would
questions below. like or would like to
1. What is the tourist planning to do with 1. I …………….. reserve a seat on the
his wife and son? 17,45 to London, please.
2. How does the Brit Rail Pass work? 2. We……………. two Brit Rail,
3. Do all children travel free on British please
rail? 3. ….you…. a single or return?
Now listen to the cassette and answer the 4. My husband ………….. travel
questions. tomorrow.
LANGUAGE STUDY I 5. ……..you……… look at this
We use would like for polite requests and brochure?
offers 6. British Rail ………. Apologize for
Would like + noun - Would like + infinitive the late arrival of this train.
I’d like some information on rail travel. 7. I ………….. a return ticket to
Rome, please
Would you like to take a seat?
8. Mrs Badini …………..more details
I’d like to know about tickets
about rail travel in the UK.
PRACTICE A
Now think of six things you would like to
Make dialogues like this using the do. Tell your partner about them.
suggestions below.
Example: I’d like to work in New York?
A: Would you like to speak to Mr Smith?
B: No, I’d like to speak to Mrs Brown, please.
1. make a reservation / an enquiry
9
LANGUAGE STUDY 2
We use a meaning one with countable nouns
(e.g tourist, tickets…)
We use some with uncountable nouns (e.g
information, luggage, news….)
Is there a discount for children?
I’d like some information on rail travel!
PRACTICE D
Fill in he gaps in these sentences using a or
some.
1. Can I buy ….. Brit Rail Pass in Barcelona?
2. Is there ……….. discount for children?
3. Can I have ………. Information about
flights to Australia?
4. She’s got ………..weeks holiday in Spain. Glamour, romance and excitement what
5. They’ve got ………luggage on the train. better recipe could there be for a journey
6. I’d like ………..advice about hotels
7. Here is ……… news about flight across Europe?
departures.
8. We get ……….homework every night. Victoria Station, ten o’clock , the morning
9. Can I have ……..change for telephone, of your own historic departure on the most
please? glamorous and romantic of trains.
10. There is ……..buffet car on the train. At eleven sharp the train moves off to an
PRACTICE E almost audible sigh of pleasure. There a
Can you think of other examples of countable glass of champagne in front of you, and the
and uncountable nouns? Make two lists. adventure has begun: this marvelous,
Compare your lists with your partner’s. Now memorable journey.
check them with your teacher. As the train travels through the pretty,
READING undulating Kent countryside, lunch is
1. Read the passage on the right carefully. served. The quality of the food and service
Then write four sentences about the text. Try on this great train is almost as famous as
to use your own words. Make some of the the train itself.
sentences true and some of them false. Then All too soon, it seems, come the
test tour partner. spectacular views of Folkestone’s
2. Underline all the adjectives in the passage picturesque fishing port as the train head
and make sure you understand them. You may out toward the cross –channel ferry. Yet
use a dictionary. only a two hour sail – spent in the luxury of
3. Would you like to go on this kind of the Venice Simplon Orient Express lounge
holiday? – separates you from the fresh delights of
the continental train…
Discuss your answer with your partner.
10
ACTIVITY
With a partner take turns to be a tourist and an
SNCF agent.
Tourist
You have a wife and a child aged six. You are
considering a two-week holiday traveling
around France by train. Ask about the France
Vacances Pass. Find out:
How much its costs.
How long the Pass lasts.
HERE’S WHAT YOU GET
What is included
How far you can travel
A “FRANCE Vacances Pass” railrover
If you can use it everyday valid 15 days and offering you unlimited
About the reduced rate for your child. 2nd class rail travel on any 4 days during
that period. Remember, France has the
SNCF agent largest rail net work in Western Europe
with fast comfortable trains which will
Look at the information from the Liberte take you to virtual every part of the
brochure on the France Vacances Pass and country. TGVs, of course, are the fastest
answer the tourist’s questions. trains in the world running at up to
300km/h. Your “France Vacances Pass”
Useful expressions also entitles you to many bonuses and
I recommend you buy…. discounts, including reduced rate car hire
in around 200 stations.
I suggest…
11
WRITING
Notes for reply
Read this letter and use the notes below to
Paragraph 1:
complete the reply
Thank the writer for his letter.
Paragraph 2:
40 Walton Recommend the France Vacances Pass
Explain how it works and what it includes
Oxford CK2
Mention the price for adults and for child
6DP sharing with parents
Paragraph 3
French Railways ltd,
Mention that you are enclosing the leaflet
179 Piccadilly Invite the writer to contact you for further
information.
London WIV OBA
12
UNIT 5
TRAVEL REQUIREMENTS
LISTENING
First fill the gaps in this dialogue with the
words below. Use each word or expression
once. Customer: Do….pay extra for a single
room?
Cost / price / needn’t / I have to / interested / Travel agent: Yes, sir. There’s single-room
includes / You have to / accommodation / supplement of £ 20 a night.
provisional Customer: What about visas?
Travel agent: …..have a visa for India and
Customer: Good morning. I’m …..in the 16 Nepal. I suggest you apply as soon as you
– night Classical Tour of India. How much book the holiday.
does it………? Customer: When do I have to confirm?
Travel agent: When would you like to go? Can I make a ….booking?
Customer: February Travel agent: You….. confirm straight
Travel agent: February. Let me see – the …. away. I can keep an option open on the
is… £1573 for 16 nights holiday for seven days. But after that you
Customer: Are internal flights included? must confirm and pay a deposit. The
Travel agent: Yes. The price …… the return balance is due eight weeks before
flight, internal flights in India, all airport departure.
taxes, transfers to and from the hotel, and the
hotel ….. itself. Now listen to the conversation and check
your answer.
13
LANGUAGE STUDY PRACTICE C
Work with a partner. How many similar
Obligation facts about your company can you think of?
We use must and have to to indicate Now compare your sentences with the rest
of the class.
obligation.
PRACTICE D
After that you must confirm and pay a deposit
What do these symbols tells you must not
You have to have a visa for India
do?
No Obligation
We use don’t have to, don’t need to, and
needn’t to show lack of obligation.
You needn’t confirm straight away. (it is not
necessary)
Prohibition
We use must not to indicate that something is
not allowed.
You must not smoke during take0off
PRACTICE A
Complete these sentences using must, have to,
needn’t or don’t have to.
1. You ….confirm today. I can keep the option
open for seven days.
2. You…pay the balance eight weeks before
departure.
3. You ….pay the whole amount now, just a
deposit.
4. When you receive your final invoice you
….pay immediately.
5. You…check in a hour before departure.
6. You…buy a seat reservation for trains in.
7. You carry a passport for internal travel.
8. You…..inform us about cancellations in
writing.
PRACTICE B
Here are some facts about Britain in note
form. Write sentences like this:
Example: be 18 to vote / to get married
You must be 18 to vote, but you needn’t be 18
to get married. PRACTICE E
1. have a license to drive a car / to ride a bike. What rules does your institution have?
2. be over 16 to buy a cigarettes / to smoke. Make a list using must and must not.
3. make flight reservation/ train reservation.
14
READING WRITING
Read Mrs Jacson’s letter and transfer the Mrs Jackson receives a telephone call from
information to the holiday option form. Sunhols saying that the holiday is available
and asking for a deposit to secure the
3 Carlton Avenue option. Hen Sunhols receive the deposit,
London NWS 1RD they write a latter of confirmation to Mrs
071 699 3321 Jackson.
Sunholds Finish the letter from Sunhols.
26 Queen street 1. Confirm the details of the holiday
London W2P 5AG 2. Ask for payment of the balance
3 march 1991
eight weeks before departure.
Dear sir,
I wish to book holiday number TL 159 from the Sunholds
Sunhols brochure. There are four of us 26 Queen street
traveling: My husband and I, and our two London W2P 5AG
children aged 14 and 17. Mrs Jacson
We would like to leave from Gatwick Airport 3 Carlton Avenue
on Saturday ,19 July and return from Dalaman London NWS 1RD
on Saturday, 2 August. The resort we have
chosen is Kalkan. 15 March 1991
We would like two twin-bedded rooms with
bathroom in the Marmaris hotel. Dear Mrs Jacson
Please telephone if you require and future Thank you for your letter of 3 March
information. We would like to confirm the booking of
You faithfully your holiday….
Rita Jackson
15
ACTIVITY
Look at the information on the holiday in
Japan.
Tariff: £740
Single supplement: £150
Departure Schedule:
Daily from Hong Kong, except New Year –
28 December to 03 January.
Important Notes:
1. Hotel: The news Miyako or similar in
Kyoto, the Grand Palace in Tokyo.
2. US passport holders will require visas
for Japan.
3. One excursion each in Kyoto and Tokyo
is included in the tour cost.
For all arrangements the inclusions are
as follows:
- Twin sharing accommodation at hotels
indicated in each programme (or hotels of
similar standard)
- flights from Hong Kong and to Europe
- Transfer SUMMARY
- services of local English –speaking
agents. Now you can
Not included - explain about travel arrangements and
Meals, excursions, gratuities, visas, airport conditions
taxes, insurance, incidental expenditure.
- Talk and ask about obligation
Now look again at the dialogue on page 28.
Make a similar dialogue between a travel - Write a letter of confirmation
agent and a customer.
Useful expression:
I’m interested in…
The price includes….
16
There’s a single room supplement / deposit
of…
17
18
19
20