Professional Documents
Culture Documents
Defined As:
According to Keith Davis "Is the processes of passing of information and understanding
from one person" to another
"Is any behavior that results in a exchange of meaning by American Management
Association
It is a process of exchanging information, ideas, knowledge, sharing of experience
between the sender and receiver through accepted code or symbols.
(Five terms social process, symbols, meaning and environment)
Is the art of transmitting information, ideas and attitudes from one person to another
MODES OF COMMUNICATION
A. Verbal Communication - people used the words they use these words vary among
individuals according to culture, socio economic background, age and education.
A.1 Speaking
A.2 written words
COMMUNICATION PROCESS
ELEMENTS OF COMMUNICATION
1. Be yourself- the presentation you give should be a natural reflection of your personality, not
an imitation of someone else's.
2. Concentrate on ideas rather than words -- this keeps you from words and expressions you
would not normally use, and keeps the flow of your presentation natural.
Extemporize rather than memorize — when speaking, use an outline, possibly one on a
flipchart or overhead transparency, rather than a written text. Practice by doing a few dry
runs in front of a mirror or with a tape recorder.
REFERENCE:
Kozier B. Et al,Fundamentals of nursing 7*^^ edition, copyright 2004
WWW, wikianswer, corrs
www.iabspace.open.3c.uk
WWW. e i tfo ru m. CO m
Communication
Modes of Communication
Simplex mode
In this mode of communication, only one-way communication is possible.
Example is radio and television broadcasting. In this mode there is just one communication
channel. So, we ern receive data on that channel hut could not be able to transmit on same
channel.
Duplex half-duplex
In this mode of communication, two-way communication is possible but one at a time. If
there is a location a and b so we can send data from a to b or from b to a but one at a time.
Example is walkie-talkie or push-to-talk. In this mode there is also a single
communication channel but it can be used in both direction for transmission.
Full-duplex
In this mode of communication, two-way communication is possible in both directions
simultaneously. It means data can be sent from a to b and from b to a at same time.
Example is telephone/mobile communication. We can listen and talk at same time on
telephone. In this mode there are two communication channels one for each direction of
transmission. Anonymous
Elements of Communication
Sender
is the, speaker, issuer or writer, who intends to expr JSS or send out a message
Encoding
which means translating information into a message in the form of symbols that represent
ideas or concepts.
Channel
is the medium through which the message is communicated
Decoding
the process where the message is interpreted tor its content.
Receiver
the person who decodes the message
Feed back
the response of the receiver to the message
Communication process
Process
■ The first step the sender is faced with involves the encoding process. In order to convey
meaning, the sender must begin encoding, which means translating information into a
message in the form of symbols that represent ideas or concepts. This process translates
the ideas or concepts into the coded message that will be communicated. The symbols
can take on numerous forms such as, languages, words, or gestures. These symbols are
used to encode ideas into messages that others can understand.
■ When encoding a message, the sender has to begin by deciding what he/she wants to
transmit. This decision by the sender is based on what he/she believes about the receivers
knowledge and assumptions, along with what additional infer nation he/she wants the
receiver to have. It is important for the sender t a use symbols that are familiar to the
intended receiver. A good way for the sender to improve encoding their message, I to
mentally visualize the communication from the receiver’s point of view.
■ If a sender relays a message through an inappropriate channel, its message may not
reach the right receivers. That is why senders need to keep in mind that selecting the
appropriate channel will greatly assist in the effectiveness of the receiver's understanding.
■ After the appropriate channel or channels are selected, the message enters the decoding
stage of the communication process, Decoding is conducted by the receiver. Once the
message is received and examined, the stimulus is sent to the brain for interpreting, in
order to assign some type of meaning to it. It is this processing stage that constitutes
decoding. The receiver begins to interpret the symbols sent by the sender, translating the
message to their own set of experiences in order to make the symbols meaningful.
Successful communication takes place then the receiver correctly interprets the sender's
message.
■ The receiver is the individual or individuals to whom the message is directed- The
extent to which this person comprehends the message will depend on a number of factors,
which include the following: how much the individual or individuals know about the
topic, their receptivity to the message, and the relationship and trust that exists between
sender and receiver. All interpretations by the receiver are influenced by their
experiences, attitudes, knowledge, skills, perceptions, and culture. It is similar to the
sender's relationship with encoding
■ Feedback is the final link in the chain of the communication process. After receiving a
message, the receiver responds in some way and signals that response to the sender. The
signal may take the form of a spoken comment, a long sigh, a written message, a smile,
or some other action. "Even a lack of response, is in a sense, a form of response" (Bovee
& Thill, 1992). Without feedback, the sender cannot confirm that the receiver has
interpreted the message correctly.
Cycle
Methods of effective communication
Talking
You have to express yourself to convey a message.
Listening
Your ears might hear the words, but listening requires focus, interest and desire to
understand
Non-verbal communication
Even when you say nothing, you’re communicating. Your posture, facial
expressions and gestures all tell a story.
Empathy
Considering the other person's point of view can go a long way toward being a
better communicator.
Delivery
There are many ways to deliver a message. If it's not possible to speak to someone
face-to-face, the telephone, e-mail or written messages will have to do.
Mixed messages
Actions speak louder than words, as the sayingg goes. It's easier said than done, but
setting emotion aside and sharing your feelings, hopes and desires can help you be
understood.
Completeness
Answer all questions asked
give something extra, when desirable
check for the five w's and any other essentials
Conciseness
Focus on “you" instead of "i" or "we"
Show reader benefit/interest in the reader
emphasize the positive, pleasant facts
Concreteness
Use specific and accurate words, facts z.nd figur is
Clarity
Choose short, familiar, conversational words
Courtesy
Be sincerely tactful, thoughtful, and appreciative
Correctness
Use the right level of language
BARRIERS TO COMMUNICATION
In the 1987 Philippine Constitution, it designates the Filipino as the official language of
the Republic of the Philippines. (Article XIV, Section 6)
The constitution also designates regional languages such as auxiliary official languages.
(Article XIV, Section 7)
GENDER- interferes with communication when men and women lack the understanding
that they may process information differently.
“In general, some men are more interested using reason, where some women want to be
heard and validated through communication.” (Gray, 1992)
Ex. A post partum client during perennial care prefers a female nurse than a male
nurse to perform the procedure.
CULTURE- associates different group beliefs and practices by age, race, economic
status, health and disability.
“Health literacy represents the cognitive and social skills which determine the motivation
and ability of individuals to gain, access to, understand, in use information in ways that
promote and maintain good health.” (WHO)
Ex. A nurse who uses medical terms while explaining a procedure to patient.
ANGER- universal strong feeling that is often precipitated by a situation that frustrates
or prevents a person from attaining a goal or getting what he wanted in life.
Ex. A morning shift duty nurse scolds a patient for not properly taking a bath
upon assessment.
Ex. CLIENT: “I do not think Dr. Kupido is a very good doctor for patients with heart
problems. He does not seem interested to his patients.”
NURSE: “Dr. Kupido is a very good cardiologist and an excellent surgeon.”
c. PROBING- Asking for information chiefly out of curiosity rather than the intent to assist
the client. Asking “WHY” is often probing. (These response violate clients privacy.)
Ex. CLIENT: I was speeding along the street and did not see the stop sign.”
NURSE; “Why are you overspeeding?”
d. REJECTING- refusing to discuss certain topics with the client. (These response makes
the client feel that the nurse is rejecting the communication but also the client
themselves.)
g. GIVING COMMON ABVICE- telling the client what to do. (These response deny the
client’s right to be the equal partner in patients care.)
WORKPLACE COMMUNICATION
SUPERVISORS
•When a problem arises, request an appointment to speak to them, (demonstrates respect and
allows for the conversation to occur in an appropriate time and place)
•When talking, state your concern clearly and accurately (promotes cooperation and facilitate
understanding)
CO-WORKERS
•Seek a win-win solution to conflicts arising (encourages solving problems)
SUBORDINATES
•Proper delegation of task (promotes collaboration on tasks given)
BIBLIOGRAPHY:
Heidgerken, Loreta E. (1971). Teaching and Learning in Schools of Nursing. 3*^^ ed.
Philadelphia: J.B. LipincottCo. 1971
Kozier and Erb’s Fundamentals of Nursing (Concepts. Process and Practice) 8* edition.
Upper Saddle River, New Jersey 07458
INTERNET SOURCES
http://en.wikipedia.org/wiki/Languages of the Philippines