You are on page 1of 6

After the creation of the Service notification, the next step is to create the Repair Sales order using

the Action Box seen on the Service Notification. The line items on the Repair sales order should be
entered with a Serviceable material and depending on the order type used, a suitable Service
product as well. The Repair material used on the sales order should denote what actions should be
performed (return, repair, outbound delivery, and credit / debit memo) and this is achieved through
the Repair tab you would see at the item level of the Repair material.
After the necessary actions on the Repair material are checked, the next step would be to create
the Service Maintenance order from the repair Sales order. The data in the Service order would be
copied from the preceding documents automatically. Also, in the Service order, we have a tab
titled “Operations” which is used to capture the work hours for each of the operations performed.
The settlement rule and the time confirmation for each of the operations available should be carried
out using the transaction IW41.
The subsequent action is to create a returns delivery and post goods receipt for the repair order so
that goods would be received at vendor’s warehouse / factory and necessary modifications could be
made as per standards.
After the service/repair of the returned product, an outbound delivery needs to be created to return
the repaired / replaced good back to the customer. Also, after the post goods issue on this outbound
delivery is done, we may create a billing document (credit memo/debit memo) depending on the
scenario. There could be scenarios where no billing document needs to be generated if the product
that needs service/repair is under the warranty period.
Step by Step representation of the process
1. 1. The notification type used for Repairs in our test case is a customized one. In the change mode
of Service Notification (IW52), we observe the Create Repair order in the Action Box (highlighted
area) which can be used to create a repair sales order.

1.
2. On the repair sales order, the actions to be performed (returns / repair / outbound delivery /
credit / debit memo) on the repair material can be chosen depending on the business scenario
(See screenshot below)

Repair Sales Order


3. Once the repair sales order is complete, click on the SM Order tab and subsequently the
relevant repair service order would be created. This repair service order created w

Enterprise Compensation Management


Skip to end of metadata

 Created by Johan Peersman, last modified by Mauricio Ghem on Dec 13, 2011
Go to start of metadata

Welcome to SAP HCM Enterprise Compensation


Management Wiki space
 Getting Started in EC
Here you will find the concept of EC. What's EC, JCOs, iview, etc.

 FAQ in EC
Find here some tips and the common issues in EC

 Notes in EC
List of most important notes in EC

 Transactions and Reports in EC


List of most important Transactions and Reports in EC
 hrpaec

4 Child Pages
Page: FAQ in EC Getting Started in EC Notes in EC Transactions and Reports in EC
Pag e: Page: Page:

 Follow SCN

 Contact Us

 SAP Help Portal


 The transaction code to create a Service notification is IW51 (for Change and Display of
Service Notification — IW52 / IW53).While creating a Repair Service Notification, notification
type pertaining to repairs has to be used. Subsequently, while creating service notification,
Sold to party, Material, Work Centre, Sales area, WBS element, items to be repaired etc. are
some of the important data to be filled before saving the notification.
 After the creation of the Service notification, the next step is to create the Repair Sales
order using the Action Box seen on the Service Notification. The line items on the Repair
sales order should be entered with a Serviceable material and depending on the order type
used, a suitable Service product as well. The Repair material used on the sales order should
denote what actions should be performed (return, repair, outbound delivery, and credit / debit
memo) and this is achieved through the Repair tab you would see at the item level of the
Repair material.
 After the necessary actions on the Repair material are checked, the nex

Hi,
This is known as RETURN AND REPAIR PROCESS and it comes in CS Module. do u implemented CS
module?
Create sales document - RA (VA01)
Here sytem will genrate two items as 10000 & 10100, u can view it EDIT>>Display range all items
Create return delivery - LR (VRRE or VL01N)
Then stock will be posted to quality(if quality view is activated & maintained all relevant configuration),once
usage decision made in quality system will create SERVICE ORDER.
If u not activate QM Then follow as,
VA02 >> put u r order number >>> select main iten >>> click on repair >> click on refresh button
Systen will give u pop up massage Item proposal is determined
CLICK ON YES, then system will create service order( Prerequisite for genrate service order - T-
code OISD maintain data here 1st)
t-code IW32 Change service order
In your service order under operation tab CONTROLL KEY MUST BE SM03,so it will create purchase
reuision for repair service from third party.
Create P.O with refrance to above genrated PR.
When vendor repair this & send back to u
Go to IW32 >>> CLICK ON TECHNICAL COMPLETE ICON
System will give msg. ITEM is proposed according ot repair procedure
Now go to VA02 (u r RA order number u will see system again created another item)
In this whole process system should genrate
four items as with item category's
10000 -IRRS
10100-IRRE
10200-IRRP
10300-IRAL
Now go for VL01N for repaired goods.
It comletes your Return & repair process
Kapil
Edited by: Kapildev Farakte on Jan 21, 2010 12:19 PM
0 likes

ANAND NAVALE replied


November 29, 2010 at 08:13 AM

Dear Sir,
In Repair Case if it is outside of warranty so I have to bill customer and it is for both ( material (material
procured for the repair processing) and also some service charge ).
Now my Question is where to maintain sale price for that material and service charges for repair process.
In the SO, I have both the material, Finished (ZRT)which actual send to customer and also (DEIN) service
material for service bill.
But I am not able to maintain condition (sale price for material and service price) Please Guide....
Thanks.....
Anand
0 likes
Madhu Babu replied
November 29, 2010 at 05:48 AM

Answered.
0 likes

Share & Follow

Privacy
Terms of Use

Legal Disclosure
Copyright

Trademark

Upon creation of a project, WBS elements will be created as per the expense heads. So for each
expense head, there will be one top level WBS element. Again these WBS elements will be divided
in twelve WBS elements. These twelve WBS elements represent twelve calendar months. Budget
will be allocated to each WBS element & the WBS element will be released from the project.
Maintenance department will create maintenance orders as per their work requirements. These
orders will be settled to cost centre, which is maintained in the settlement rule. Also WBS element
will have to be mentioned in each order so that the budget control can take place. So as to capture
cost from each maintenance order, the WBS element field will be made ?mandatory field? in
maintenance order

Welcome to the SAP Human Capital Management (HCM) topic. Feel free to create new pages or enhance the existing
ones.

SAP Human Capital Management (Cloud and on Premise) solution offers a complete and integrated set of tools to help
you effectively manage your people. You can hire the best talent, align employee goals with business objectives, cultivate
employee skills, and measure and reward performance. At the same time, you can automate all core HR processes to
increase efficiency, reduce costs, and support compliance. And when you want to outsource HR processes or run an
internal shared service center, the solution supports these deployment models in ways that reduce risk and cost.
Disclaimer: Content Accuracy is assured as much as possible. Discretion advised

You might also like