Professional Documents
Culture Documents
At
On
Insurance Sector
Submitted to
Prepared by
Anita Rajani
Enrolment no: 097030592007
Abhay Raja
Department of Management
Batch 2009-2011
July,2010
DECLARATION
I undersigned Anita Rajani, a student of MBA 3rd semester declare that I have prepared
this project at “Bharti Axa Life Insurance Co Ltd” under guidance of Mr. Abhay Raja.I express
my extreme sense of gratitude towards our ssfor his unawaited enthusiasm in installing in us,
conspicuous motivation for excellence & providing inconceivable & indispensable guidance
every stage of project.I also declare that the project report is my own preparation and not copied
At, last I am thankful to all those who helped me directly or indirectly in this
Date:
(Anita Rajani)
ACKNOWLEDGEMENT
As per the syllabus fixed by the Gujarat Technological University practical knowledge
plays a vital and pivotal role. MBA is not based only on theoratical aspects but it also gives
proper consideration to practical aspects. So to get such experience & knowledge , I have
I am thankful to our Director as well as my project guide Abhay Raja For giving an
I am also thankful to Mr. Chandresh Bhojani, the Branch Head of Bharti Axa Life
Insurance, Junagadh., and to all my respondents who gave me co-operation & their valuable time
Finally, I am thankful to all those persons who directly or indirectly helped me for preparing
In colloquial scenario everywhere Mobilization is there but most of the students are only
degree oriented and not action oriented. Therefore, MBA becomes only & only fashion
statement. 21st century is considered as knowledge based century. Nowadays in corporate world
without knowledge of practical aspects one can not sustain and survive successfully. The purpose
of such research report is to make some research related with particular aspects to know what is
I would like to make research on performance of public and private life insurance
companies and in this regard I have selected the Bharti Axa Life Insurance Company.
This report contains all the essential information related with it.
CONTENTS
Title Page no.
College Certificate
Company Certificate
Declaration III
Acknowledgement IV
Preface V
1. Introduction 1
1.1.7 Milestones 5
2. Research Methodology 45
3.2 Hypothesis 60
3.4 Findings 65
3.5 Suggestion 66
4. Conclusion 67
5. Bibliography 70
6. Annexure 72
6.1 Questionnaire 72
List of Tables
Insurance. 49
Insurance. 53
Insurance. 54
premium payment. 55
Insurance. 57
1818. Life and general insurance in India is still a nascent sector with a huge potential
for Various global players with the life insurance premiums accounting to 2.5% of the
country‟s GDP while the general insurance premiums to 0.65% of India‟s GDP.
Life Insurance Corporation (LIC) remains by far the largest player in the
market. Among the Private sectors, ICICI Prudential Life Insurance is the largest
followed by Bajaj Allianz Life Insurance Company Limited. The private companies
are coming out with better products which are more beneficial to the customers E.g.
The clips-the Unit Linked Investment Plans which offers both life cover as well as
1.1.2FEATURES
Sharing of Risk
.Cooperative device
Evaluation of Risk
.The success of Insurance business depends on the law of large number of people
1
Insurance is a business which spreads the loss and the risk of few people in the
1. General Insurance
2. Life Insurance about General Insurance:- Insurance of the non life assets are
called
General insurance, this includes loss of asset against water, fire, earthquake
etc.
From the beginning of Insurance in India till now a lot of changes have been
made but the most significant change was in 1999, when IRDA was formed. IRDA
means Insurance Regulatory and Development Authority. This was formed to rethink
upon opening the insurance sector for the Private players again but along with that to
have a check upon those private players an IRDA has to act as a governing body to
safeguard the interest of the public whose money is involved in it. From that time i.e.
from the year 2001 insurance sector was opened for the private players too. Since then
Insurance sector is on the boom and business is flourishing and a lot of private players
are coming into business. Here the private players doesn‟t indicate to Indian Private
Companies but also foreign players are also involved in it, but to manage the money
flow in and outside the country IRDA takes care of the contribution of the money by
foreign partners of private insurance companies. To control that IRDA has set a limit
2
1.1.4 EVOLUTION OF INSURANCE
The first Insurance company in India 1870 Bombay Mutual Life Assurance
Company. First Indian Insurance company. 1912 The Indian Life Assurance
Company enacted the first law to regulate the life insurance business in India 1926
The Indian Assurance company act enacted to enable the government to collect the
statistical information about the insurance. 1938 The earlier legislation consolidated
and amended the life insurance act with the objective of protecting the interest of
insurance in the public. 1956 245 Indian and foreign players and prudent societies are
changed drastically now the number is in 17. List of them are mentioned below:-
3
12. Sahara Life Insurance
unforeseen events.
4
1.1.7 MILESTONES
Assurance Society
• 2000 - Opening of the Insurance sector for private players. Presently Foreign
5
Some of the interesting facts about Life Insurance Sector in India are:
198,466,127
4. As of same date above, Rs. 5,496 billion is the total Assets under Management
restrictions on how the assets are allocated and how the profits are to be shared and
this underpins the time to return to profitablity for the private players.
Infrastructure bonds leaving only 35 % for the fund managers to creatively manage. It
is typically known to be a 6 year period and with the opening up of this sector only in
profitable yet.
6
1.1.8 BEST DEALS FOR INSURANCE
Policy
Institution Name Product Name Coverage Amount Premium
Term
Tata AIG Raksha Rs. 10,00,000 Rs. 2,420 20
SBI Shield - Annual
SBI Life Rs. 10,00,000 Rs. 2,454 20
Premium
Reliance Life Reliance Term plan Rs. 10,00,000 Rs. 2,600 20
Max New York Level Term Policy Rs. 10,00,000 Rs. 2,710 20
Bharti AXA Secure Confident Rs. 10,00,000 Rs. 2,850 20
Term Assurance Regular
HDFC Standard Rs. 10,00,000 Rs. 2,920 20
Premium
Suraksha Regular
Metlife Rs. 10,00,000 Rs. 3,100 20
Premium
7
1.2.1 BHARTI AXA LIFE INSURANCE COMPANY
enterprises of life insurance in India. But this enterprise has given a tough competiton
Branches : 77
Junagadh-362 001
Website : www.bharti-axalife.com
8
1.2.3 MANAGING BODY
9
1.2.4 ABOUT BHARTI AXA LIFE INSURANCE
India‟s leading business groups with interests in telecom, agri business and retail,
and AXA, world leader in financial protection and wealth management. The joint
venture company has a 74% stake from Bharti and 26% stake of AXA Asia
Pacific Holdings Ltd (APH). The company that launched its national operations in
December 2006 has over 3000 employees across over 12 states in the country and
their business philosophy is built around the promise of making people "Life
Confident".
The Bharti group is very popular across the length and breadth of the
country as leading cell phone service provider - Airtel and if marketed as Airtel
Insurance, people easily recognize the brand name. Also marketing message and
bundling could very well be done with the backing of Airtel. The market as of
2006, is dominated by LIC with 63 % share while ICICI Prudential and Bajaj
Allianz are leading private players with market shares of 10.6 % and 7.4 %
respectively.
Bharti.AXA has the challenges of second wave entrant while it has the
advantage to learn from the existing players and enjoy the already created
insurance awareness.
10
1.2.5 BHARTI
forefront of the telecom sector with its world-class servicesbuilt on leading edge
technologies. Bharti has been a pioneering force in the telecomsector and today
of the world- Singapore Telecom, Vodafone, Warburg Pincus and British Telecom.
The other businesses of the group are Beetel, communication and media
devices. Bharti has recently forayed into the retail sector with its subsidiary Bharti
Retail. It has also entered into joint venture with Wal-Mart for setting up the supply
11
1.2.6UNDER THE UMBRELLA OF THE BHARTI
1.2.7 AXA
North America and the Asia/Pacific area. AXA had Euro 1,315 billion in assets under
managements as of December 31,2006. For full year 2006, IFRS revenues amounted
to Euro 79 billion. IFRS underlying earnings amounted to Euro 4,010 million and
The AXA ordinary share is listed and trades under the symbol AXA on the
Paris Stock Exchange. The AXA American Depository Share is also listed on the
12
1.2.8AXA VISION
to be life confident because they feel reassured, protected & supported as the
undertakeimportant projects at various stages in their lives. Our vision of the business
is whatguides our daily work. It reflects the social & human aspects of financial
VISION
VALUE
• Professionalism
• Innovation
• Team Spirit
• Pragmatism
• Integrity
13
STRATEGY
platform
Profitable growth.
To build long term value with business partners by enhancing the proposition
to their customers
• Current Asia product range which is a strong match to products sold to the mass
• Global scale providing cost effective and speedy re-use of system products and
business capability
14
1.2.11 SUCCESSFUL TEAM OF BHARTI AXA GROUP –
JUNAGADH
15
1.3 MARKETING DEPARTMENT
ACCORDING TO KOTLER,
groups obtain what they need; want through creating, offering and exchanging of
products of value through other. This definition of marketing rests on the core
concepts like: needs, wants, and demands, products (good, services and ideas); value,
It adopts different methods for the marketing:- Bharti AXA has positioned
of fabulous choices ”.
Bharti AXA always expressed itself as always close to Customers with the
help of:-
• Ads
• Merchandising
• Corporate Stationery
16
Shyamal Saxena is the Chief Distribution and Marketing Officer of Bharti
AXA Life Insurance Company.Shyamal Saxena brings to the business over 15 years
of experience in the banking and financial services sector. Before join us in October
2007, he was with HDFC Bank as Executive Vice President – Retail Banking. He
joined the Bank in 1999, after a seven year stint in various retail banking capacities at
Management Studies
which functions like sales, distribution, adverticement etc. functions are performed
Telephone marketing is another way of Life Insurance Marketing. One can see
the telephone companies send messages about various offers and they even make phone
calls.
17
One should listen to the existing Life Insurance Policy Holders as well as the
potential Life insurance policy holders and listen to what people who actually matters
have to say. One common problem that the insured persons face is that the insurance
companies do not inform its clients about the hike in the premium rates. These things
should be kept in mind.
People in this Life insurance industry should always try to keep in constant
contact with the existing customers as well. The competition in the insurance market is
so fierce today that no company wants to loose out on a customer to another company.
Clients who are not contacted for a longer period of time normally fail to remain loyal to
the insurance company and look for a different Life insurance company.
unity and honesty while dealing with a business. A Life InsuranceHolder can find so
many frauds in various life insurance companies today, that life insurance customers are
going for products and services which are trustworthy to them. Feeling safe is about
insurances and other things are most important as far as the insurance holder is
18
1.3.2RECOMMENDATIONS
company.
Axa is only 77 have been touched by the company so there is a huge untapped market
who even haven‟t heard the name of Bharti Axa Life Insurance. FM is suggested
here because the people who can drive the private life insurance is the youth, and
. • Awareness Camp to the sub urban area should be focussed by Bharti Axa.
• Apart from the Brand Positioning in urban area, a strategy should be adopted by
Bharti Axa to make its brand also near to middle level, or high aspirant people
19
1.3.5 BHARTI AXA AIMS AT 5 PERCENT MARKET SHARE IN
LIFE INSURANCE:
Bharti AXA plans on expanding its wings in the fast growing life
insurance market. It has forecasted a 5 percent market share holding by the end of
2012.
1.3.6 REASONS
market.India is the fifth largest life insurance market in the emerging insurance
market has been driven by liberalization, with new player‟s significantly enhancing
India's leading conglomerate, the Bharti Group and France-based financial protection
20
1.3.8 KEY STRATEGY
by aligning with Bharti Airtel distribution points, corporate agents and brokers. Bharti
Axa has set-up virtual branches to distribute policies using the retail and telecom
100 Crore in the fourth quarter. Apart from this, the company is on an aggressive
hiring spree with its plansto beef up the sales force to 45,000 from the present 30,000
products. This includes six ULIP products. The company‟s CFO, V Srinivasan,
products.
21
1.3.10 MARKET SHARE
9. Aviva 1.14
22
1.4 FINANCE DEPARTMENT
over the past two decades has emerged as a stalwart in the financial sector. Withover
extensive experience in diverse industrial segments like manufacturing and oil &gas.
basically all the financial matters dealt with. Various financial plans and policies of
Private insurer Bharti AXA Life Insurance will make an additional capital
infusion of Rs 100 crore by the end of the present financial year to expand its
23
1.4.2 PRESENT CAPITAL BASE OF BHARTI AXA LIFE
INSURANCE
The present capital base of Bharti Axa is Rs 758 crores. The company is also
in our third year of operation and we already have a pan-India presence in over 170
locations with more than 200 branches,” said Shyamal Saxena, chief marketing office
of Bharti AXA.
penetrated andprovides huge opportunity for growth,” he said. Bharti AXA is hoping
to register a three-fold growth in business during this fiscal over the previous year,
24
1.4.5 VARIOUS PLANS AND INVESTMENT
Bharti AXA Life Insurance also plans to enter the micro insurance space
soon. “Inmicro-insurance, the margins are small, but the volumes are very high so it
can be a profitable venture. We looking at it very seriously,” said Saxena. All the
itsdistribution network fast. The company also plans to leverage the huge network of
force. “We have four training academies in the four metro cities. We have and we will
spend a lot on training because we want to build our business on best class
qualitypractise. We make sure our agents do not mis sell. It is important for us,”
added Saxena.
25
1.4.7 COMMISSION / INTERMEDIATION FEES
• 35-40% for 1st year premium if premium paying term is more than 20 years
• 25-30% for 1st year premium if premium paying term is more than 15 years
• 10-12% for 1st premium if premium paying term is more than 10 years
• 7.5 – yr 2 and 3rd year and 5% - thereafter for all premium paying term
In case of mutual fund related – unit linked policies it varies 1.5% to 60% on the premium
Paid.
Referral fees to banks – max 55% for regular premium and 10% for single
premium.
However this fee can‟t be more than the agency commission as filed under the
product.
However, the above commission may be further subject to the product wise
26
1.5 SERVICE DEPARTMENT
AxaLife Insurance. Here various plans and policies can be considered by considering
This plan is basically helpful to create wealth for a range of financial goals.
KEY FEATURES
• Pay premiums for 5 years while your policy accumulates wealth for 10
years
• Special additions every year starting from 6th policy year to enhanced
27
1.5.3FUTURE CONFIDENT-II
KEY FEATURES
• The sum assured under this policy is 420 times of monthly pay
premiums.
1.5.4FUTURE CONFIDENT
KEY FEATURES
28
1.5.6 DREAM LIFE PENSION PLUS
KEY FEATURES
years.
KEY FEATURES
The available Policy Benefit Period are 5, 10, 15, 20 and 25 years.
• The premium (Base Policy premium) as per the mode of premium payment
chosen by you.
• In case of the unfortunate event of death of the Life Insured during the Policy
Benefit Period, the Company shall pay the Sum Assured to the Policyholder
or the nominee, as the case may be, provided the policy I affect.
• On survival of the Life Insured beyond the Policy Benefit Period, the policy
29
1.5.8 BHARTI AXA LIFE ASPIRE LIFE
KEY BENEFITS
greater than or equal to Rs.50,000 on your investment in the unit-linked fund from
year 2 - to maximize
Life Insured.
• Flexibility of partial withdrawals after fifth Policy Year, premium holiday option
after seven policy years and facility to switch amongst the investment funds as per
your investment
30
1.6 HUMAN RESOURCE DEPARTMENT OF BHARTI AXA LIFE
INSURANCE COMPANY
Today the success of any business is widely dependent upon its human
resource. In present era where all companies have enough amounts of resources at that
time, human resource plays main role to pull an organization towards success.
Today in any financial institution right person at the right place becomes
necessary. So Bharti Axa Group has decided different strategies for recruitment,
designations. But now it has been decided that each and every employee before
recruited, should have to clear all the examination related to different areas like DP,
capital market, derivatives related exam etc. and further it has been decided that no
new employment will be done without passing all the examination so on the basis of
31
1.6.1 ORGANISATION OF HR DEPARTMENT
widely in different companies, depending upon that size. In large company there is
The process of determining manpower requirements and the means for meting
those requirements in order to carry out the integrate plan of the organization.
All the departments which are in need of additional of manpower have to contact the
month the personnel department issues personnel requisition from the department and
this forecasts its manpower demand of each department accordingly the requirements
are made.
32
1.6.3 RECRUITMENT AND SELECTION
requirement of the staffing schedule and to employ effective measures for attracting
working force.
an application.
to the existing employee or transfer to other place. But if Bharti Axa Group has to
select from outside then they follow the traditional channel for recruitment and
selection.
Written test
Personal interview
Reference checking
Medical check up
Final selection
Placement
33
1.6.5 TRAINING AND DEVELOPMENT
examinations are arranged to give knowledge about various aspects of the job of a
financial advisor.
For training purpose they have adopted different techniques. Here they are providing
To give job related training they provide on the job training and this type of
34
1.6.6 JOB DESCRIPTION
The job description is nothing but it is the return form of written form of job
analysis like what to do? Where to do? What is the main responsibility? To whom job
is responsible? Etc.
In other words job description means to give the information and guidance to
candidate about his particular job for which he has been selected it is a process of
In Bharti Axa Group when a managerial level person is selected following are the
Job summary
Working condition
35
1.6.8 PERFORMANCE APPRAISAL
The main aim of the evaluation system is to identify the performance gap. This
gap is the shortfall that occurs when performance does not meet the standard set by
Company the management is using one year of service period for studying
examines his performance for six months that is called as the probation period
Bharti Axa Group has adopted a very good time keeping system. The unit has
installed system. Each and every employee has to make their entry and exit in the
All are supposed to reach at venue before 9.30 a.m. Three times in a month the
late entry is allowed from the fourth time the half day salary cut is done. So company
36
1.6.10WAGE AND SALARY ADMINISTRATION
Wages, salaries and other forms of employee compensation constitute a very large
“One of the biggest factors affecting industrial relations is the salary or wage –
37
1.7SWOT ANALYSIS OF BHARTI AXA LIFE INSURANCE
COMPANY
1.7.1 STRENGTHS
One of the strength of Bharti Axa Iife Insurance is its dedicated employees. When
Use of latest technology becomes a positive aspect. And it makes the working very
Bharti Axa believes in adapting changes as per changing environment and technology.
1.7.2WEAKNESSES
Sometimes some records and details are not available. So some kind of information
It is not much useful specifically to people of rural areas by considering its some
plans.
38
1.7.3 OPPORTUNITIES
Growing company.
and policies.
Specially
1.7.4 THREATS
There are difficulties in creating a large market specially for the people of
rural areas. Because people of rural areas are less aware and less educ
39
1.8.REVIEW OF LITERATURE
eighteenth and nineteenth century risk of dying too soon, life insurance became the
against the new risk of not dying soon enough may well become that next century‟s
Rao that 1999-2000 was a land mark year in the history of Indian insurance
industry. The year 2007 was going to be another watershed for the industry.
Detariffication from first January 2007 will totally change the complexion of the non-
life industry. Financial inclusion is being emphasized in various foray. The insurance
industry will have to play a vital role by providing health insurance and other
the insurance occupation to the status of a career with a bright future. The average
mindset
A.K. Shukla reviewed that the euphoria is well earned as well look at the
competitive market, the Indian insurance industry exhibited a healthy growth trend of
new business and market share. From total premium under written of Rs.34, 898 crore
in the year 2000-01 to Rs.66, 287.93 crore in 2003-04, followed by the aggressive
achievement posted at Rs.81301.40 crore in 2004-05, the life insurance industry saw
the new players stabilize their operations keenly matched by LIC and the premium
40
numbers bring out the fact that the size of the insurance market grew over the six
years of liberalization”.
C.S. Rao reported that “Insurance is a vital economic activity and there is an
excellent scope for its growth in the emerging markets. The opening up of the
insurance sector has raised high hopes among people both in India and abroad. The
recent detarrification in the non-life domain has provided a great deal of operational
Sabera indicated that the Government of India liberalized the insurance sector
in March 2000, which lifted the entry restrictions for private insurance players,
allowing foreign players to enter into the market and start their operations in India.
The entry of private players helps in spreading and keeping the operation in the Indian
insurance sector which in turn results in restructuring and revitalizing of public sector
of the Financial Services Modernization Act of 1999”. The authors investigate how
the passage of the Financial Services Modernization Act of 1999 (FMA) affected
stock prices of insurance companies. The study looks at stock excess returns across
sectors and company size. The idea is that the passage of the FMA opens doors for
abnormal positive returns for businesses that are the likely candidate for mergers and
consolidation. The results of the study suggest that the largest returns to the FMA
41
passage were realized by large investment by insurance companies. The stock prices
of banks, both small and large, seemed to be unaffected by the new legislation while
Estrella Arturo revealed that which types of mergers are likely to be most
productive for banks and other financial firms in the United States. The author acknowledges
that the extent to which different business activities are fundamentally distinct induces a
tradeoff between diversification gains and loss of efficiency. The research considers life
for firms and concludes that potential diversification gains arise from almost all combinations
banks into financial service conglomerates: Evidence from the Citigroup merger” The
authors first summarize previous literature that examined motives for combining bank
(i.e. mortgage and mortgage insurance, auto financing and auto insurance) seem to be
the prime motives. However, some earlier research also suggests that there are few
companies with their limited underwriting risk and wide variety of other products
42
offered to individual customers would be more attractive targets for banks than other
Boros, Joan E. said that “convergence” depends on its definition. She offers
very useful definitions for convergence: 1) Merger of banks and insurers, heretofore
A combination of insurance and capital markets products moving into a union and
uniformity, or separate markets performing the same functions. This could also be
association as „Independent Insurance Agents and Brokers‟ and have applied for a
charter for an association savings bank. The bank products are to be sold by the
independent insurance agents that own their own agencies. The bank is to be named
InsurBanc.
can use the banks‟ customer base to reach new customers. Banks have the trust of
their customers and that would be a good distribution channel for life insurance,
especially in the midlevel or mass market. Banks could represent 3-4 different
insurers therefore the insurance products need to be competitive (for the customer and
the representative) and specific for bank employee selling. Furthermore, stable
relationships are necessary and the product needs to be branded and well advertised.
Underwriting will stay with the insurers but selling may go both ways by insurance
43
6.RELEVANCE OF STUDY
The analysis of study would become helpful to the firm what the
performance of the various private as well as public life insurance policy. Where the
firm is standing in life insurance market can be known with the help of this study.
Analysis of both types of company shows that what are the probabilities for
both types of firms of increasing earnings. It would also show the causes of a large
company and private life insurance company. For this purpose I have selected the
Bharti Axa Life Insurance Company Limited. The main motive behind this research is
to lead the firm which would help it to take various important decisions.
44
CHAPTER 2
RESEARCH METHODOLOGY
2.1RESEARCH PROBLEM
This research report has been prepared to get information about Bharti Axa Life
hypothesis for awareness and unawarenes about Bharti Axa Life Insurance.. And to
get information about the prioritry given by people people of different educational
qualifications are taken as variable and by testing hypothesis for it i.e. whether people
45
2.2 RESEARCH OBJECTIVES
making various things which are unknown by the co. Can be known. Eg.
Customer satisfaction
industry. And what are the current trends of policies, premium payments etc.
46
2.3 RESEARCH DESIGN
2.3.1TYPE OF RESEARCH
As, no data was readily available based on which the analysis can be carried
out. So,this research is based on primary data. Here, the data is to be newly collected
throughthe research instrument i.e. a Questionnaire & the analysis was done & test
was conducted for the purpose to find out the relationship between the variables, from
the analysis. And the results will show the present situation prevailing in the firm. So,
Here, in this study, the data were collected through a Questionnaire.As the
questions relating to their opinions, and their satisfaction and perception about the
insurance companies were asked. From Q:1 to Q:10 were related to personal data.
To obtain perfect & accurate results of each question the different types
ofquestionswere used i.e. open ended, likert scale & dichotomous. From Q:11 to Q:23
47
2.3.3 SAMPLING PLAN
SAMPLE SIZE
SAMPLING METHOD
Here, all interested people were selected to fill up the questionnaire & in some
companies only some employees were chosen randomly as sample. So sampling method
is Random Sampling
As this is a primary research, the data was not readily available & was newly
collected with the use of questionnaires. Primary data for the research was collected.
48
CHAPTER 3
INSURANCE COMPANY?
49
OBJECTIVE
The objective of this analysi is basically to get information about the people
who are associated with any life insurance company. So that company can know
INTERPRETATION
From the above analysis it can be interpreted that majority of people are
associated with Life Insurance Company. But still the proportion is lower by
50
2. IF YES THEN IN WHICH KIND OF COMPANY ARE YOU
ASSOCIATED?
OBJECTIVE
The basic objective of the above analysi is to know the awareness of people
and the priority given by them. So that it can be known what steps are needed to be
INTERPRETATION
From the above analysis it can be interpreted that majority of people prefer to
make investment in public life insurance company. But still the awareness about
51
3. HOW MANY POLICIES DO YOU HOLD?
OBJECTIVE
The basic objective of making the analysis is to get information about the
number of policies held by people. And which kinds of policies are preferred can also
be known.
INTERPRETATION
From the above analysis it can be interpreted that the proportion of people
holding two policies is the highest and the proportion of people holding more than
five policies is the lowest. The reason may be the risk factor considered by people.
52
4. WHAT ARE YOUR OBJECTIVES OF INVESTING IN
INSURANCE?
OBJECTIVE
The basic objective of making the above analysis is to know what is the factor
to whom people give priority while making investment. So that company can make
necessary decisions.
INTERPRETATION
From the above analysis it can be interpreted that majority of people consider
tax benefits while making investment. And then consider retirement benefits to secure
the future.
53
5. ARE YOU AWARE ABOUT THE BENEFITS OF HAVING AN
INSURANCE POLICY?
OBJECTIVE
The basic objective of making such analysis is to get information about the
INTERPRETATION
From the above analysis it can be interpreted that majority of people are not
aware the benefits of having a life insurance company. The less education of people
54
6. ARE YOU AWARE ABOUT ALL THE OPTIONS OF PAYING
PRIMIUM?
OBJECTIVE
about premium payment. Premium payment is the main cause for investment in
INTERPRETATION
From the above analysis it can be interpreted that people do not have
much information of premium payment options. It may also be responsible for lower
55
7. WHICH MODE OF PREMIUM PAYING WOULD YOU
PREFER?
OBJECTIVE
The basic objective of making the analysis is to get information about priority
given by people for premium payment. So that various premium payment systems can
also be modified
INTERPRETATION
From the above analysis it can be interpreted that generally people refer yearly
payment of premium. The reasons for the priority given to it may be the easy
56
8. ARE YOU AWARE ABOUT THE LIFE INSURANCE POLICY
OF BHARI AXA?
OBJECTIVE
The basic objective of making the analysis is to get information about the
awareness of the Bharti Axa Life Insurance Company among people of different ages.
INTERPRETATION
From the above analysis it can be interpreted that the Bharti Axa Life Insurance
Company is slowly and gradually developing and creating a market in the competitive
environment.
57
9. IF YES THEN WHERE DID YOU GET TO KNOW ABOUT IT?
OBJECTIVE
The basic objective of making the analysis is to identify the factor which is
contibuting the highest for creating awareness about the Bharti Axa Life Insurance.
INTERPRETATION
From the above analysis it can be interpreted that advertisement is the most
developing and contributing factor for creating awareness about the Bharti Axa Life
Insurance.
58
10. IF THERE IS A FREE SEMINAR INFORMING ABOUT THE
IT?
OBJECTIVE
The basic objective of maling the analysis is to know about the response of
INTERPRETATION
From the above analysis it can be interpreted that people are not sure about it
though they are given the information free of charge. It can also be interpreted that
people are not showing much interest towards life insurance companies and their
policies.
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3.2 HYPOTHESIS
The data presented below is collected through and the respondents, according to
From the demographics covered in the questionnaire, the test was conducted
1. Age
2. Qualification &
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3.3.1HYPOTHESIS TESTING-1
Setting of Hypothesis between awareness and unawareness about Bharti Axa Life
Insurance:
ages.
ages.
CALCULATION OF Χ2 TEST
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Observed Expected (O-E) (O-E)2 (O-E)2 / E
Frequency(O) Frequency
(E)
13 13.8 -0.8 0.64 0.05
10 9.2 0.8 0.64 0.07
14 17.4 -3.4 11.56 0.66
15 11.6 3.4 11.56 0.99
10 9.6 0.4 0.16 0.02
6 6.4 -0.4 0.16 0.025
23 19.2 3.8 14.44 0.75
9 12.8 -3.8 14.44 1.13
Total 3.695
=7.815
DECISION
between the awareness and unawareness about Bharti Axa Life Insurance.We can
interpret here that because of increasing development of Bharti Axa its awareness
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3.3.2HYPOTHESIS TESTING-2
Setting of Hypothesis for the investment in public and private life insurance company:
H0: There is no significant difference between investment in public & private life
Ha: There is significant different between investment in public & private life
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Observed Expected (O-E) (O-E)2 (O-E)2 /
Frequency(O) Frequency(E) E
25 21.17 3.83 14.67 0.69
3 6.83 -3.83 14.67 2.15
15 15.12 -0.12 0.0144 0.0009
5 4.88 0.12 0.0144 0.003
12 13.61 -1.61 2.59 0.19
6 4.39 1.61 2.59 0.59
10 12.09 -2.09 4.37 0.36
6 3.90 2.09 4.37 1.12
Total 5.10
= 7.815
DECISION
between the investment in public & private life insurance company. We can
interpret that people now have become aware about benefits of investing in private
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3.4 FINDINGS
Majority of people are still not aware about the benefits of having life
insurance policy. They need to be made aware about the various products
I conclude that LIC is still the most preferred life insurance provider
People prefer to buy life insurance policy, mainly for tax benefits & life
risk cover associated with life insurance & do not yet consider it as
companies yet because of their brand they are slowly but surely expanding
their market.
Now a days people mostly prefer unit linked plans because they earn
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3.5 SUGGESTIONS
More and more seminars and meetings are required to be arranged to create a
large market.Don‟t make people wait who meet for the important insurance
purpose.
be removed.
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CHAPTER 4
CONCLUSION
The research report prepared on the PUBLIC vs. PRIVATE PLAYERS OF LIFE
The research will let the management know more about the present scenario of
insurance industry.
The research report also suggests that private life insurance companies are
The research report will also be proved helpful in carrying out the research in
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4.2 LIMITATIONS OF STUDY
filling questionnaire.
representative.
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4.2 SCOPE OF FUTURE RESEARCH
A research can be conducted by making the profit analysis and other financial
69
4.3BIBLIOGRAPHY
Estrella, Arturo. “Mixing and matching: Prospective financial sector mergers and
Gjertsen, Lee Ann (2002). “Insurance Agents‟ Thrift Seeks OK to Widen Reach.” The
Johnston, Jarrod and Madura J. “Valuing the potential transformation of banks into
financial service conglomerates: Evidence from the Citigroup merger” The Financial
review 35 (2000)
70
REFERENCES FROM NEWS PAPER ARTICLES
Aquino, Norman P. and Junia C. “Thrift Firms Join Foreign Firms‟ Lobby for
Lipin, Steven and Frank, S. (1998). “One stop shopping is the reason for deal. The
Khanka S.S., “Human Resource Management”, S. Chand & company ltd., New
Delhi, 2008.
Publishing Company Ltd., New Delhi, 9th edition, 2008. Bedi, "Production &
Delhi, 2004
71
CHAPTER 5
ANNEXURE
QUESTIONNAIRE
PERSONAL DATA
1. Name: fbfbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
2. Address:
3. Sex:
Male Female
6. Profession:nnnnnnnnnnnnnnnnnnnnnnn
7. Educational Qualification:nnnnnnnnnnnnnnnnnnnnnnnnn
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RESPECTED SIR MADAM
of general public about Life Insurance. We would request your heartly favour to spare
Yes No
Public Private
2 3 4 >5
Yes completely
Somewhat
Little bit
Not at all
Fixed returns
Tax benefits
Retirement benefits
6. How many life insurance companies can you list? Arrange in any
order.
Nnnnnnnnnnnnnnnnnnnnnn nnnnnnnnnnnnnnnnnnnnnnnnn
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5. Rank the following life insurance firms as per your perception
Bharti Axannnnnnnnnnnnnnnnnn
HDFCnnnnnnnnnnnnnnnnnn
BAJAJ Allianznnnnnnnnnnnnnnnnnn
Kotak Mahindrannnnnnnnnnnnnnnnnn
Birla Sunlifennnnnnnnnnnnnnnnnn
Avivannnnnnnnnnnnnnnnnn
Tata Lifennnnnnnnnnnnnnnnnn
ICICI Prudentialnnnnnnnnnnnnnnnnnn
LICnnnnnnnnnnnnnnnnnn
8. Are you aware of all the options available for paying premium?
Yes
No
Yearly Quarterl
10. Are you aware about Life Insurance Policy of Bharti Axa?
Yes
No
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11. If yes then where did you get to know about it?
Friends
Advertisements
Family
Visiting Agents
Telecallers
12. What are your views regarding life insurance policy? (not more than 50
words.
Yes
Probably yes
Probably no
No
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