AQIM - 2017 v2.1 Final

Alliance
Quality Instruction Manual

for New Vehicle Distribution
Alliance Quality Instruction Manual for New Vehicle Distribution

AQIM V2.1
RPIFSLRSC20100150 © RENAULT-NISSAN Property 2017
AIM OF THE DOCUMENT
This manual includes all the rules to be complied with throughout the logistics distribution flow from the
plant exit to arrival in the dealership in order to ensure the quality of new vehicle distribution.
It is intended for all operators who may have an impact on the quality (or non-quality) of new vehicle
distribution, i.e.:
 the bodywork-assembly plant
 all vehicle logistics service providers up to final dealer arrival
It concerns the following brands of the Renault-Nissan-Mitsubishi Alliance:
 For Renault: the Renault, Dacia, Alpine, Lada and Renault-Samsung-Motors (RSM) brands
 For Nissan: the Nissan, Infiniti and Datsun brands
In this document, by convention:
- The indication "Renault vehicles" refers to the 4 brands of the Renault group
- The indication "Nissan vehicles" refers to the 3 brands of the Nissan group
- The indication "Renault-Nissan vehicles" refers to the 7 brands (Renault vehicles +
Nissan vehicles)
This manual applies:
- for Renault vehicles: to a worldwide perimeter
- for Nissan vehicles: to a worldwide perimeter
All the operators (identifed on the top of this section) shall follow the latest version of this document.
If there is anything unclear, the operators shall contact to the Renault-Nissan contact (Renault DQSC-
MLD and Nissan local SCM) for detailed explanations.

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MODIFICATION TABLE
 CREATION of Renault-Nissan QIM
December Creation
2010  Applicable for Renault (worldwide) and Nissan (Europe)
V1.0
 Integration of particularities relating to EVs and hybrid vehicles
April 2011 Minor evolution
V1.1
 Modification of gearbox position during transport (FQ54)
April 2012 Minor evolution
 Miscellaneous updates: EV gearbox
V1.2
 Update of associated documents, of packaging table
 Elimination of brake check by jockeys
 Addition of indication of rail transport direction
 Modification of FEV position
 Convergence work RENAULT- NISSAN Worldwide
March 2015 Major evolution
 Applicable for Renault and Nissan worldwide
V2.0
 Update of Control and transfer of responsibility (and FAVES): bird
droppings detection.
 Incorporation of Twizy particularities
 Recommendation concerning position of seat belts
 Addition of a list of the different storage methods for centres and DQ-LD
and associated constraints
 Simplification of diverse instructions
 (general) Renaming of previous versions of this document using X.y
October 2017 Minor evolution
format
V2.1  (introduction) Update list of brands
 (documents quoted) Update of 1, 2, 3, 4, 6, 9, 16, 22.
Removal of 7, 8, 10, 11, 12, 15, 19, 21. New 23, 24
 (I.A.2) Add general specification (23) and project specification (1)
 (I.C.1) Updated, now mostly specified in 23
 (I.C.2) Moved to II.A.7 in “II.A vehicle storage”
 (I.C.2 former I.C.3) Rewritten for more clear responsibilities and
requirements. Add lighting recommendation
 (II.A.2 former II.A.1) Add lighting recommendation for storage area an
(un)loading zones
 (II.A.7) New sub-chapter from I.C.2 (no modification of text)
 (II.A.8 former II.A.6) Update parking brake rules
 (II.A.8 former II.A.6) Wiper blades up was “not recommended”, is now
“forbidden”
 (II.A.8 former II.A.6) Battery disconnection for Renault vehicles : update
rules
 (II.A.9 former II.A.7) Windscreen fluid: common Renault-Nissan rule
 (II.A.10) Update Nissan LTSM
 (II.A.11) New subchapter about control for pollution (incl. bird drop),
driving on salt
 (II.A.12) New sub-chapter about minimal troubleshooting equipment
 (II.B.1) Add event “warning on dashboard”
 (II.C) New section for handling vehicles with full-body covers

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 (II.D) Add requirements that tool trolleys must be protected (at angles)
with soft material
 (II.D) Add need to saving battery during workshop operations
 (III.A.1) New chapter for definition of means of transport, with particular
case of open road “only if necessary, with R-N agreement only”
 (III.A.3) New chapter about keys during transport
 (III.A.6) Use the rules from II.B.1 (clothing and attitude of jockeys). Any
jewellry is forbidden.
 (III.A.7 former III.A.5) Add obligation do avoid scratched by maintenance
of automatic washing systems. Add recommendation for bird drop
removal before transport.
 (III.B/C/D/E.1) Remove requirements about drivers in this section because
alreay in III.A.6
 (III.B/C/D/E.2) Add requirement about full-body cover needs to be closed
 (III.B/C/D/E.2) Add requirement for ZEV/HEV to make sure the engine is
off
 (III.B/C.3) Add requirement to define tie down method
 (III.C.1) Replace “damage” by “damage, stain or pollute”
 (III.C.2) Add case of rims with plastics add-ons
 (III.C.3) add requirement to define tie down method
 (III.C.4) this section is not about lashing only -> add sub-chapter specific
for this case
 (III.E.2) Clarify key management in train transport
 (III.E.3) 3rd lashing configuration : warning about free axle. Add specific
case of NNA
 (III.F) New chapter III.F “Container transport”
 (IV.A) add introduction about inspection and definition of giving and
receiving party. Remind that the inspection is mandatory
 (IV.A.1) Add lighting condition recommendation for inspection. Remove
the mention to simplified ‘flash AVES’. No more 19.
 (IV.A.2) New section for vehicle inspection if full body cover
 (IV.A.3) New section for vehicle inspection with PGF or wax
 (IV.A.4) Complete detail of Renault procedure for V1L, V2D and V1P
 (IV.B.2) Add cases of battery replacement and recharge
 (IV.B.3) New section focused on battery incidents. Renault specific.
 (IV.B.4) Update Renault and Nissan chargers and testers. No more list of
boosters
 (IV.B.5) New section focused on loss of keys
 (IV.B.6) New section focused on tire puncture
 (V.A.2) Add detailed requirements for EV manager
 (V.A.10) Add look for information in user’s manual as a general rule
 (V.C former V.B.3) Update chapter dedicated to Twizy: correction of
previous mistake: fuse must always be removed
 (VI) Add drawing for clear vizualisation.
 (VI) Add 3 requirements (washing, overscrewing and de-waxing) based
on experience
 (VIII.A) Add Nissan definition of KPIs

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TABLE OF CONTENTS
I Vehicle handover upon leaving the factory ..................................................... 9

I.A Protections for logistics ............................................................................................................ 10
I.A.1 Packaging table ............................................................................................................... 10
I.A.2 Renault packaging codes ................................................................................................ 11
I.A.3 Nissan packaging codes ................................................................................................. 11
I.B Prevention of missing elements ............................................................................................... 12
I.B.1 Loose Equipment Sheet .................................................................................................. 12
I.B.2 Position of the FEV .......................................................................................................... 13
I.B.3 Absence of the FEV ........................................................................................................ 14
I.B.4 Position of loose equipment ............................................................................................ 14
I.C Inspection and transfer of responsibility................................................................................... 15
I.C.1 Standard condition of vehicle for factory gate-out ........................................................... 15
I.C.2 Control and transfer from factory to CLE ........................................................................ 15
I.C.3 Repair of damaged vehicles on dispatch-delivery (CLE) ................................................ 16
II Storing new vehicles ....................................................................................... 17
II.A Vehicle storage .................................................................................................................... 18
II.A.1 Compound ....................................................................................................................... 18
II.A.2 Storage area .................................................................................................................... 18
II.A.3 Gaps and alignments ...................................................................................................... 20
II.A.4 Standard types of storage ............................................................................................... 21
II.A.5 Other types of storage ..................................................................................................... 23
II.A.6 Loading / unloading area ................................................................................................. 23
II.A.7 Means of identifying the vehicles .................................................................................... 24
II.A.8 General rules for vehicle storage in normal weather conditions ..................................... 25
II.A.9 Storage rules for vehicles in extreme cold conditions ..................................................... 30
II.A.10 Maintenance operations for stored vehicles .................................................................... 32
II.A.11 Specific maintenance operations .................................................................................... 32
II.A.12 Troubleshooting equipment ............................................................................................. 33
II.B Handling vehicles ................................................................................................................. 34
II.B.1 Moving vehicles ............................................................................................................... 34
II.B.2 Immobilisation of the vehicles ......................................................................................... 36
II.C Handling vehicles with Full-Body Covers ............................................................................ 37
II.C.1 Parking and transport configuration ................................................................................ 37
II.C.2 Driving configuration ........................................................................................................ 38
II.D Workshop ............................................................................................................................. 39
II.E Risk prevention .................................................................................................................... 41
III Transporting new vehicles ............................................................................. 42
III.A General instructions ............................................................................................................. 43
III.A.1 Means of transport .......................................................................................................... 43
III.A.2 Vehicle cleanliness .......................................................................................................... 43
III.A.3 Keys, keycard .................................................................................................................. 44
III.A.4 Batteries .......................................................................................................................... 44
III.A.5 Manual gearbox ............................................................................................................... 45
III.A.6 Clothing and attitude of the staff (jockeys, drivers…)...................................................... 45
III.A.7 Washing of transit vehicles .............................................................................................. 46
III.B Road transport ..................................................................................................................... 50
III.B.1 Means of transport and equipment.................................................................................. 50
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III.B.2 Loading – unloading ........................................................................................................ 51
III.B.3 Lashing ............................................................................................................................ 54
III.C Maritime transport ................................................................................................................ 57
III.C.1 Means of transport and equipment.................................................................................. 57
III.C.2 Loading – unloading ........................................................................................................ 58
III.C.3 Lashing ............................................................................................................................ 60
III.C.4 Loading by cranes ........................................................................................................... 65
III.D River transport ..................................................................................................................... 65
III.D.1 Means of transport and equipment.................................................................................. 65
III.D.2 Loading – unloading ........................................................................................................ 66
III.D.3 Lashing ............................................................................................................................ 66
III.E Rail transport ....................................................................................................................... 67
III.E.1 Means of transport and equipment.................................................................................. 67
III.E.2 Loading – unloading ........................................................................................................ 68
III.E.3 Lashing ............................................................................................................................ 71
III.F Container transport .............................................................................................................. 73
III.F.1 General conditions in the depot ....................................................................................... 73
III.F.2 General conditions of containers ..................................................................................... 73
III.F.3 Loading – unloading ........................................................................................................ 73
III.F.4 Lashing ............................................................................................................................ 74
IV Handover and transfer of responsibility – Handling damage and repairs .. 75
IV.A Handover and transfer of responsibility ............................................................................... 76
IV.A.1 Vehicle inspection ........................................................................................................... 76
IV.A.2 Inspection of vehicles with full-body cover ...................................................................... 77
IV.A.3 PGF, copolymer wax and other adhesive films ............................................................... 78
IV.A.4 Transfer of responsibility: handling damage ................................................................... 78
IV.A.5 Downgrading procedure .................................................................................................. 80
IV.B Handling damage and incidents .......................................................................................... 83
IV.B.1 Vehicle repair on the storage area (damage or quality hold) .......................................... 83
IV.B.2 Typology of repairs and responsibility ............................................................................. 83
IV.B.3 Battery incidents .............................................................................................................. 84
IV.B.4 Approved chargers and boosters .................................................................................... 85
IV.B.5 Loss of keys..................................................................................................................... 87
IV.B.6 Tire puncture ................................................................................................................... 87
V Handling electric (EV) and hybrid vehicles (HEV) ......................................... 89
V.A EV: Handling damage and incidents ................................................................................... 90
V.A.1 Identification of electric vehicles ...................................................................................... 90
V.A.2 Responsibility for electric cars at the distribution centres ............................................... 90
V.A.3 Intervention on an EV ...................................................................................................... 91
V.A.4 Locking out an EV ........................................................................................................... 91
V.A.5 Behaviour in the event of an accident or fire ................................................................... 91
V.A.6 Starting an electric vehicle .............................................................................................. 92
V.A.7 Main battery charge level (Li-ion battery) ........................................................................ 93
V.A.8 Reminder for use of the automatic gearbox .................................................................... 94
V.A.9 Saving the Li-ion battery charge: using the thermal comfort (hot/cold)........................... 95
V.A.10 Particularities of driving an EV ........................................................................................ 96
V.B EV: Battery recharging procedure ....................................................................................... 98
V.B.1 Recharging the Li-ion battery .......................................................................................... 98
V.B.2 Procedure if the vehicle does not start (Li-ion battery flat) ............................................ 100
V.C Particularities of the Renault Twizy model ......................................................................... 101

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V.D HEV: Hybrid vehicles ......................................................................................................... 105
V.D.1 Restrictions when lashing vehicle in hold ...................................................................... 105
V.D.2 Shifting condition for EV/petrol engine drive ................................................................. 105
V.D.3 How to start/stop the hybrid system .............................................................................. 106
V.D.4 Instructions/precautions for preventing discharge of Li-ion battery............................... 106
V.D.5 Towing method .............................................................................................................. 107
V.D.6 Operation recommended when loading HEVs on a lorry/railway wagon: ..................... 107
V.D.7 Loading operations on a slope (transporter) ................................................................. 108
VI New vehicle preparation in logistics ............................................................ 109
VII Quality assurance for technical services .................................................... 112
VIII Indicators and traceability ............................................................................ 114
VIII.A Monthly indicators .............................................................................................................. 115
VIII.A.1 Renault KPI definition .................................................................................................... 115
VIII.A.2 Nissan KPI definition ..................................................................................................... 116
VIII.B Indicators and traceability .................................................................................................. 117

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DOCUMENTS QUOTED
Renault Nissan
1 FQLA – Downstream Logistics Quality Sheet (RMSCFOREN20120009) YES NO
2 FEV – Loose Equipment Sheet (example) YES NO
3 Document explaining the FEV pictograms YES NO
4 Renault Long Term Stock Maintenance (01-33-201) YES NO
5 Nissan Long Term Vehicle Storage Guidelines NO YES
6 Flash AVES Methodology YES YES
7 n/a
8 n/a
9 Long-term maintenance monitoring sheet (01-33-201 appendix 9.1) YES NO
10 n/a
11 n/a
12 n/a
13 Claim report YES NO
14 Downgrading procedure (RPIFEQPRD20050002) YES NO
15 n/a
Nissan
16 Logistics AVES inspection damage classification guide (RMSCGUIEN20170007) YES Europe
17 Repair approval procedure for compounds YES NO
18 Washing method for bird droppings YES YES
19 n/a
20 Removing vehicle protection (NT 0568A) YES NO
21 n/a
22 DQSC-MLD KPI Reporting Sheet YES NO
23 Standard state of vehicles at handover to Logistics (RPIFSLRSC20160002) YES NO
24 V1P sheet (RMSCFOREN20160003) YES NO

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I Vehicle handover upon leaving the
factory

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I.A Protections for logistics
I.A.1 Packaging table

All Renault-Nissan vehicles are fitted with a range of protections in the plant intended to prevent any
risk of damage to the vehicles during the distribution flow.
The protections defined are as follows:
Packaging code
0 1 2 3 4
Foam protections
B A
    
Protects vehicle A and vehicle B when
Driver door
opening the door of vehicle A
Protects the bumper in case of low

Front/rear bumper speed contact with another vehicle from
the Renault range
B A
    
Internal protections
Adhesive plastic film or fabric to be applied on the

    
Steering wheel and
steering wheel and the driver door panel protecting
door panel
against stains and scratches. Only for light colors.
    
Adhesive plastic film protecting the vehicle carpet
Floor mat
against stains
Driver seat Plastic cover protecting the driver seat against stains
    
    
Adhesive film protecting against stains and scratches
External door sill
on exits / entries
Internal door sill Plastic film protecting against stains on exits / entries
    
    
Plastic film protecting the door trim against stains on
Door bottom panel
exits / entries
Specific Body Protection
Full body covers with access to the driving position:

Full Body Cover Protects against pollution, weather, and physical
chemical attacks

Adhesive film (PGF - Paint Gard Film) on horizontal
Adhesive film painted surfaces (hood + roof + hatchback / boot lid):
(Rapgard)
(PGF)
Protects against pollution, chemical attacks (bird
droppings, etc.) and physical attacks (cable contact,

etc.)

Part cover on Engine Hood and roof. Protects against
Partial Cover
pollution, weather, and physical chemical attacks
Thin layer of copolymer wax (3 - 5µm) on horizontal


Copolymer wax
painted surfaces: Protects against pollution, chemical
(P5)
attacks (bird droppings, slight cable contact, etc.)
The protections must be present on the vehicles and correctly positioned, otherwise they will be
ineffective.

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I.A.2 Renault packaging codes
The general document which defines the protections for distribution of Renault vehicles is “Standard
State of Vehicles at handover to Logistics”. (document 23)
For each project, the FQLA (downstream logistics quality sheet) is the document that specifies these
protections adapted to the vehicle. (document 1)
Renault uses a packaging code to define in the Manufacturing IT systems the list of protections for each
vehicle (right-hand columns in the table above).
The vehicle must leave the plant 100% compliant with its packaging code.
The packaging code defines the protections which must be present on a vehicle throughout its
distribution in accordance with the transport scheme used.
The table presented above specifies 5 possible packaging codes which are applied to Renault vehicles.
The packaging code 0 corresponds to the minimum Renault standard: all Renault vehicles must contain
at least the protections designated by packaging code 0.
The packaging code is documented on the delivery order which is printed in the plant and placed in the
vehicle (see below).
I.A.3 Nissan packaging codes
Nissan does not use the codes defined above. The level of protection depends on the vehicle model.
For major export maritime flows, Nissan protects its vehicles with PGF, which corresponds to the
Renault packaging codes n°2.
Nissan does not use Copolymer protection.

Protection standard for each model can be provided by local Supply Chain contact.

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I.B Prevention of missing elements
This section only concerns Renault vehicles.

For Nissan vehicles, local Supply Chain contact person will publish informations on loose items for each
new vehicle.
I.B.1 Loose Equipment Sheet
The FEV – Loose Equipment Sheet – used for Renault vehicles documents all the "loose" equipment,
i.e. those parts present in a vehicle which can be easily removed. (document 2)
For every piece of equipment present on a vehicle, each corresponding box indicates the quantity of
pieces of equipment present on the vehicle. An empty box means that the corresponding equipment is
not present.
Note: certain plants use a cross, "X", instead of the coefficient 1.
The pictograms used in the FEV are standardised. (document 3)
The FEV constitutes an element of conformity:
– There must be coherence between the elements indicated by the sheet and those actually
present on the vehicle
– No vehicle may leave the plant without a sheet or with a non-compliant equipment sheet
The FEV must be used during each transfer of responsibility along the distribution flow to check the
presence of all loose accessories in the vehicle.
In addition to the loose equipment list, it contains at least:
 the date of handover from factory to logistics
 the VIN (digits + bar code) (which can be used to identify the vehicle in the supply chain)

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VIN
Presentation of the FEV sheet for Renault vehicles:
barcode
VIN Date of Plant

Gate out
Pictogram or
photo of the
equipment Designation in 2
concerned languages
Case documented
in the plant by a
coefficient when
the equipment is
present in the
vehicle
I.B.2 Position of the FEV
The sheet is printed and positioned in the vehicle in the plant.
The downstream logistics quality sheet (FQLA) indicates the location of the FEV in the vehicle.
(document 1)
The general requirement is to stick it on the window of the rear door on driver’s side using an approved
sticker, but the factory and DQSC-MLD may decide together on a different location, taking into account
different constrains (no rear window, full-body cover, dark rear windows…).
It must remain stuck in the vehicle from leaving the plant until the vehicle is delivered to the dealership.

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I.B.3 Absence of the FEV
Once the vehicle has left the plant, it will be impossible to reprint the sheet throughout the entire
distribution flow.
If the loose equipment sheet is absent, the recipient and the giving party will both note the following on
the reserve report:
- the absence of the FEV
- the list of loose equipment present upon the transfer of responsibility.
The list in this Claim Sheet (document 13) will be used for the rest of the flow until the delivery to the
dealer.
At the delivery to the dealer, if the dealer detects a missing loose equipment, the dealer must make a
claim and attach the original Claim Sheet and the technical definition of the vehicle.
I.B.4 Position of loose equipment
The downstream logistics quality sheet (FQLA) indicates the location of each piece of loose equipment
in the vehicle (document 1) according to the following general rules:
 As much as possible, the loose equipment is placed together in the boot of the vehicle.
 The user manual and the Navigation system SD card are placed in a sealed plastic bag in the
boot.
 The two keys or keycards linked together must be placed in the door pocket in the driver's side
door.
If the vehicle is not fitted with a door pocket on the driver's side, the two keys or keycards will
be positioned in the tray in the central console.
 The two keys or keycards must never be separated one from the other.
 It is prohibited to fit the antenna on the vehicle (risk of theft, contact with electrical wires and fire in
the rail transport wagon).
 It is prohibited to place loose equipment on any seat of the vehicles, or on the floor of the rear seats.
 It is prohibited to remove loose equipment from the vehicle.
 It is prohibited to move loose equipment from its defined location in the vehicle.

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I.C Inspection and transfer of responsibility
Because of the fundamental way Renault and Nissan do the handover from Manufacturing to Logistics,
this section only concerns Renault vehicles.
Nissan adopts receiving such as walk-around check not to receive vehicles with defects.
Some Manufacturing plants producing cross-badge vehicles will have local process arrangements. In
these cases, the local badge holding Supply Chain should be contacted to agree handover process.
Example: Renault Alaskan produced in Nissan Barcelona factory: agreement between Renault Supply
Chain and Nissan Manufacturing.
I.C.1 Standard condition of vehicle for factory gate-out
A standard status of the vehicle at handover from Plant to Logistics defined and must be applied by the
factory : document 23
For each project, Renault DQSC-MLD issues a specific document called FQLA describing the
specificities of the project in term of logistics protections and loose equipement. (document 1).
The first logistics operator is not in charge of verifying the full application of all requirements of those
documents (some cannot be checked); however if a vehicle is detected as not conform to one of the
requirements, the operator must refuse it until the factory corrects the problem (rework, cleaning…).
Example: only clean vehicles must be accepted by the fist logistics operators
I.C.2 Control and transfer from factory to CLE
An inspection of all vehicles must be conducted by the first operator in the supply chain (CLE operator)
based on Flash AVES (document 6 and chapter IV.A).
This control is conducted at the handover point from Manufacturing to Logistics.
The lighting conditions of this control must allow detecting any damage. The recommended lighting is
1000 LUX or more.
The qualification of a non-compliance (V1 or V2) must be a joint decision between the factory quality
control and the CLE operator. Both parties must always reach an agreement (“V2 Dispute” is not
authorized at this handover).
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In case a V1 is detected on a vehicle, it must be taken back by the plant for rework; following the rework,
it is once again presented to the logistics operator for another full Flash AVES control.
In case a V2 is detected on a vehicle, if this V2 could be considered as a logistics damage later in the
distribution flow (example: a scratch) it must be taken back by the plant for rework; following the rework,
it is once again presented to the logistics operator for another Flash AVES control.
If the factory refuses to repair the defect – this should remain exceptional –, a claim sheet will be filled
between the factory and the logistics operator mentioning this V2 default. The vehicle will be transported
to the dealer unrepaired, and the defect will not be judged again in the logistics flow. The associated
claim sheet will be removed by the last logistics operator before delivery to the dealer.
It is not mandatory to repair other V2 (the factory may decide to repair it anyway), but the previous
process (claim sheet for V2) must be applied.
If a vehicle does not have its loose equipment sheet (FEV) or if it is non-compliant with the loose
equipment sheet, it must be taken back by the plant for correction (sheet reprinted or addition of the
missing equipment).
The vehicle must be controlled using the Flash AVES method before and after a vehicle has been
handled by a transformer or bodyshop (example: Renault Tech). The control after transformation must
be conducted by the logistics operator.
If the PGF is fit before the Flash AVES inspection, it prevents the zones protected from being perfectly
controlled. Any damage such as scratches or flaking present under the PGF are the responsibility of
the factory unless the PGF has been damaged (torn, scratched, etc.). If the protective film shows on
traces of damage at Flash AVES inspection, it must be removed, if there is a damage, it must be
reworked. A new protection will then be applied by factory.
If the PGF is fit after the FAVES inspection, it prevents the zones protected from being controlled after
the first compound. Any damage such as scratches or flaking present under the PGF are the
responsibility of the CLE operator unless the PGF has been damaged (torn, scratched, etc.).
If the vehicle is protected by a full-body cover (applied by the factory), then the FAVES inspection will
be conducted with an open cover (driver door + windshield zippers); the FAVES control will be adapted
and will include at least:
- All tires and rims
- The driver door
- The windshield (and parts visible around)
- The interior cockpit (by opening the driver door)
- The cover itself (absence of traces or damage)
Any damage such as scratches or flaking present under the full-body cover (except driver door) are the
responsibility of the factory unless the cover is damaged at this location.
I.C.3 Repair of damaged vehicles on dispatch -delivery

(CLE)
Vehicles under responsibility of CLE operator may need to go back to factory for rework or repair.
A vehicle which has been sent for rework or repair must be fully controlled again before being handed
over back to the CLE operator (Flash AVES). (document 6)

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II Storing new vehicles

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This chapter applies to all compounds along the flow, including transit areas in ports, from the factory
compound to the storage at the dealer.
II.A Vehicle storage
II.A.1 Compound
The centre must be equipped with a sufficient number of water points and extinguishers in compliance
with the fire prevention rules applicable in each country.
Access to the storage area must be restricted to the personnel and any person delegated by the
manufacturer. Visitor’s access must be subject to individual authorization.
The personnel and visitor parking zones must be clearly separated from the vehicle storage zone
(outside).
The area must be closed, under surveillance and equipped with permanent anti-intrusion security
systems.
II.A.2 Storage area
Storage area
The storage area must be clean with no debris or obstacle capable of damaging the vehicles.
A cleaning schedule ensuring the cleanliness of the centre must be defined and applied.
The drainage system must be controlled and cleaned if necessary – at least once a year.
Any superfluous equipment or material must be removed from the storage area.
 It is forbidden to park vehicles in a zone subject to flooding.

 It is forbidden to park a vehicle in contact with a fence, barbed wire or vegetation or close to any
aggressive elements such as metallic parts which move in the wind.
 The storage area must not contain any infrastructures leading to a risk of pollution (trees, posts
under which vehicle could be parked, etc.) with the exception of solar panel structures or anti-
hailstone protections.
Operations in storage area must be carried out in daylight or suitable artificial light. The lighting
conditions for normal operations in storage area is 50 LUX; in loading and unloading zones, the
recommendation is 100 LUX.

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Surface
 The surface must be coated with asphalt/concrete or paved
 Compound yards must be properly drained.
Any other type of surface must be submitted to Renault DQSC-MLD or Nissan Local SCM (Vehicle
logistics function) for approval.
The surface must be in good condition: no pot hole, no pudle, nothing that could create a risk for the
vehicles.
The general condition of the surface must be controlled on a regular basis and subject to maintenance
once a year.
The surface must be stable and built to last in order to avoid excessive damage and maintenance work.
The parking spaces must be marked by painted lines on the ground. Additional markings must be used
when the lines are no longer visible (snow, etc.).
 It is forbidden to store vehicles on grass, on soil, on stones or on gravel.

 It is forbidden to store vehicles on flammable materials such as leaves or dry grass.

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II.A.3 Gaps and alignments
Lateral gap
The lateral gap must allow doors to be opened sufficiently (at least the first notch of check link) to allow
the driver to climb in and out without the risk of making contact with another vehicle or any other
obstacle.
Recommended side distance is 60cm. Any deviation should be agreed by Renault and Nissan Logistics
Quality representative.
Minimum gap between bumpers and any other obstacle

- 30cm in line (to enable people to move between the vehicles during a control)

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Alignments
The driver's side wheels must be positioned on or along the line marked on the ground or in another
consistent manner after agreement from Renault DQSC-MLD and Nissan local SCM.
Mixing left-hand drive and right-hand drive vehicles must be avoided if possible during storage. In the
event of a mixture of left-hand drive and right-hand drive vehicles, all vehicles are aligned on the same
side.
Remark: In case of storage under solar panels, vehicles placed near construction’s pillars might be
positioned in a different way to avoid any contact with pillar.
Longitudinal and lateral good alignments
Best practice: mark on ground for perfect longitudinal alignment
II.A.4 Standard types of storage
Simple picking storage types (in squares, angled and herringbone) should be favoured.
The front bumper must be directly above the line marked on the ground.

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 Parking in square bays:
LV: 2.50 m
LCV: 3 m
5m LV: 5 m
LCV: 6 m
LV: 9.30 m
 Parking in angled bays:
LCV: 11.45 m 4m
LV: 2.30 m
LCV: 2.80 m
LV: 3.25 m
LCV: 4 m
 Parking in herringbone bays (dimensions identical to angled storage)

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II.A.5 Other types of storage
Double picking or in-line storage types are reserved for batch preparations (fleets, loading on boats or
lorries).
Remark: Block storage is reserved for loads in the holds of boats or barges.
Roadways for trucks:
5m 7m
II.A.6 Loading / unloading area
A specific zone must be devoted to loading and

unloading with a clearly-defined traffic direction. Minimum:
One way: 5m
Two way: 7 m
This zone must be clean (no oil or grease
stains) with no debris or obstacles which may 3.50 m
damage the vehicles and with sufficient lighting
16.50 m
for operations. 5m
45°
The turning area provided for the lorries must
be sufficiently large to avoid any damage to the 7.25 m
vehicles.
The spaces between the vehicles in the loading queue must comply with the standard above.

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II.A.7 Means of identifying the vehicles
In the distribution flow it may be usefull to visually identify some vehicles (sorting by destination, wait
for repair, proof of quality check or of inspection…).
Only the following elements are authorised:

- Labels/tags hanging from the inside review mirror
- Stickers on the registration plate zone (must be centered in order to be later hidden by the
plates)
- Stickers or soft writing on adhesive film on the bonnet
The following are prohibited:

 Labels on the windows, windscreen, headlights, rims or vehicle body or any other vehicle part.
 Any writing on the windows, windscreen, headlights, rims or vehicle body.
 Papers on the seats or dashboard
 Front/rear wipers on “up” position
Note: Renault or Nissan may locally accept use of wiper blades for vehicle identification after
confirmation of absence of risk of damaging the bonnet.
Tag hanging inside / use of wipers
Stickers can be on PGF or center area of license plate only

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II.A.8 General rules for vehicle storage in normal
weather conditions
Position of the gear lever
Manual gearbox 1st gear
Automatic gearbox Park Position
Sequential gearbox Gear engaged
Remark: Any deviation in gearbox position should be agreed by Renault and Nissan local SCM.
Parking brake command

When stored, the parking brake must be released.
If the electric parking brake is automatically applied at engine stop, it is accepted to leave it applied, but
this does not impact the gear lever requirement.
In case the vehicle is parked on non-level ground (slope), the parking brake must be applied in order to
secure the immobilzation of the vehicle.
Remark: Any deviation in handbrake position should be agreed by Renault and Nissan local SCM.
Side mirrors position

During storage, side mirrors have to remain in
folded position.
For safe driving during handling on compound,

mirrors should be open.
Windshield wiper blade

During storage, wiper blades (front and rear) have to remain in folded position. It is forbidden to use it
as identification matter.
Nevertheless if needed, the logistics service provider shall study standard procedure depending of
country and environmental condition with the local Renault-Nissan Supply Chain.

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Cleanliness in the vehicle
The dashboard, seats and storage trays must be emptied of all papers and other objects which they
might contain.
The sun visors must be lifted up.
In case of dust pollution, ventilation traps must be closed to avoid dust inside the vehicle. In normal
condition traps may be keept open.
The interior protections must be installed and correctly positioned (reposition the driver's seat cover if
necessary).
Fixing seat cover position Best practice: holding seat cover

when entering the vehicle
For Renault vehicles, the loose equipment sheet must be present in the vehicle. All the equipment
indicated on this sheet must be present and stored correctly. If the sheet has fallen to the ground the
service provider must reposition the sheet in the place defined for this model.
All storage spaces (trays, glove box, etc.) must be closed.

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Keys
The keys or keycards must be removed from the ignition and placed in the map pocket of the driver's
door (or in the storage tray in the central console if the vehicle is not fitted with door pockets).
The keys are linked together from factory, the link should never be broken.
Seats
The driver's seat must be pushed back to the maximum (to allow driver access without risk of damaging
the vehicle).
In order to avoid any contact between front backrest and rear seat, the seat must be moved slightly
forward, so that both seats are not in contact.
Seat belt position

Seat belts (front, passenger and rear) must remain unbuckled during logistics to avoid any shadow stain
on seat textile.
Drivers should not use the passenger seat belt locked on driver side.
Usage of driver’s safety seat belt during driving should comply with local compound safety instructions.

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Openings and movable windows
All openings (doors, boot and bonnet) and windows must be closed for the entire storage duration.
For vehicles with a disconnected 12V battery, the bonnet can be closed to the 1 st notch, except in
countries suffering strong sandstorms or dust (e.g. Morocco as there is a risk of the engine compartment
becoming dirty).
Lighting and signalling

The lighting (interior and exterior) and signalling of all vehicles (warning lamps, indicators, etc.) must
be switched off for the entire storage period.
The roof lamps must be switched off (do not come on when the doors are opened) along with all energy-
consuming accessories such as the air conditioning, radio, etc.
Writing on vehicle
 It is forbidden to write anything on the whole vehicle parts: painted parts, plastic parts, windows,
lights, tires… All type of ink or chalk are forbidden.
 It is forbidden to stick any label on the whole vehicle parts: painted parts, plastic parts, windows,
lights, tires…
Writing or labels on the PGF film used to protect the vehicle are accepted.
Labels sticked on the license plate zone are accepted (must be centered in order to be later hidden by
the plates).
Vehicle exterior cleaness

 Please refer to III.A.7 for washing instructions
Battery disconnection at the centre
Case of Nissan vehicles:

The batteries should be disconnected to reduce the discharge rate. Battery voltage at Dealer arrival
should exceed 12,5 Volt.
Case of Renault vehicles:

Renault models do not need any disconnection of the 12V battery.
In case a further model needs such operation, the Logistics operator will be informed by Renault.

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Procedure:
The disconnected connector must not be in contact with the battery terminal.
In the event of disconnection, the operator only disconnects the negative terminal.
The positive terminal may be disconnected only if the negative terminal is not accessible.
After disconnection, check that the connector cannot come into contact with the closed bonnet (risk of
being pressed into the bonnet interior).
A means of identifying that the 12V battery is disconnected (such as a label) must be used.
Battery disconnection
Hang the specific Only disconnect the Put the insulating cap on
label on the review negative pole the negative pole of the
mirror battery
(optional)
Battery reconnection
Remove label and Push the terminal as far Tighten to torque with a
insulating cap as possible onto the torque wrench
negative pole
The battery must be reconnected using a calibrated torque wrench to ensure compliance with the
terminal tightening torque defined by Renault and Nissan.
Standard tightening torques are 5 N.m for Nissan and 8 N.m for Renault; however the operator may
ask confirmation about these specifications to the local Renault or Nissan aftersales.
On reconnection, the terminal must be pushed as far onto the pole as possible. The pole must extend
beyond the terminal once the operation is complete.
After reconnection, it is necessary to perform a manual control: the terminal must not turn around the
pole. A poorly implemented reconnection may lead to an immobilizing vehicle breakdown.

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Fuel/Plug lid
The fuel cap and the fuel lid (or plug lid for electric vehicles) must be closed during the entire storage
period.
II.A.9 Storage rules for vehicles in extreme cold conditions
This section applies to countries in which the temperature is likely to reach -20°C.
In addition to the rules described above concerning vehicles storage, the following procedures must be
applied in the event of extreme cold.
Parking brake
 It is strictly forbidden to use the parking brake in cold conditions. No exception is allowed (if
automatic parking brake at engine stop, it must be released).
Storage area
The storage areas must be cleared of snow before any vehicle is stored there.
The alleys must be marked by using adapted signs (such as posts) to ensure the visibility of the storage
area organisation, even in the event of snow.
As much as possible, the storages spaces must be oriented to ensure the vehicles enjoy maximum
sunlight on the windscreen (easy de-icing for handling).
Snow removal from alleys

Rotary brushes or equipment throwing out snow must not be used in the immediate vicinity of the
vehicles.
The alleys must be cleared using appropriate equipment, starting from the edge of the alley (near the
vehicles), bringing the snow towards the centre. Then the snow is removed from the middle of the alleys.

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Before removing from storage, clear the vehicle access path:
 Clear the roadways with snow removal equipment without risk to the vehicles (do not block
access to the cars by piling snow in front of the bumpers).
 Remove the snow and ice from the vehicle exit zone with a shovel. The residual snow must
neither touch the lower end of the bumpers nor the under body.
Gritting slippery surfaces should be an exception. If an operation is absolutely necessary, use sand
instead of salt. The material used during cold conditions must be cleaned up as soon as the weather
allows it, in order to prevent any damage on the vehicles due to sand or stone chips projections.
Windscreen and headlamp washer fluid

It is not needed to add any fluid during logistics. In case washer fluid is needed for the convenience of
vehicle movement, it is requested to use Renault or Nissan certified products with a freezing point
adapted to local temperatures.
Snow and ice on the vehicle
To ensure driver visibility if ice is present on the vehicle,

use of a plastic scraper is obligatory.
Snow must be removed from the windscreen before

opening the bonnet.
When local factors such as weather impact on the ability to safely disconnect the battery without causing
damage to the vehicle, the supplier should contact their local Renault-Nissan contact to agree how to
manage battery maintenance or other operations on vehicle.
Transfer of responsibility for snow-covered vehicles

Perform a traditional Flash AVES on all visible parts (doors, wings, bumper, passenger compartment,
loose equipments).
The parts of the vehicle which cannot be controlled are indicated in the recipient's section of the Claim
Sheet (document 13) signed by both parties.
The recipient should submit a claim after delivery (only concerning the parts identified as being
impossible to check) in compliance with local transport contracts and Insurance policy.
This rule is only applicable in event of snow.

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II.A.10 Maintenance operations for stored vehicles
For Renault
In the event of long-term storage, maintenance operations are necessary to keep the vehicle in mint
condition without any irreversible damage.
For Renault vehicles, the preventive maintenance operations, called “Long Term Storage
Maintenance” must be carried out in accordance with standard 01-33-201. (document 4)
This maintenance depend on the length of time the vehicle has been stored since manufacturing (= age
of the vehicle). The arrival date in the storage area must not be taken into account; only the
manufacturing date must be used.
The service provider responsible for maintenance is required to notify Renault if a fault or a problem is
detected on vehicles subject to maintenance.
All maintenance operations conducted on a vehicle must be subject to follow-up (report on the
monitoring sheet). This sheet must remain inside the vehicle until it arrives at the dealership. (document
9)
The list of vehicles which benefited from these maintenance operations must be shared with Renault
through logistics IT systems.
For Nissan
Long-term or off-site storage requires special care to keep vehicles factory-fresh and ready for delivry.
The following guidelines (document 5) should be performed to minimize vehicle component/part
deterioration due to extended vehicle storage conditions. Long-term storage can affect vehicle systems
and components. Any problem that would be found should be corrected immediately.
Further requirements and activities shall be specified by regional Nissan SCM with their relevant
operational functions.
II.A.11 Specific maintenance operations
These specific operations must be performed by the compounds depending on the need, with prior
approval from Renault DQSC-MLD or Nissan Engineering team in Vehicle Logistics Department (R20
or local SCM:
 If there is a specific bird drop (or any pollution) problem in a compound, it is the compound’s
responsibility to take actions in order to avoid any damage of the vehicles by this pollution.
 If the compound uses salt on the road surface in winter, it must take the proper counter-
measures in order to avoid any damage caused by the salt on the vehicles.

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Continuous control for pollution
These operations must be first agreed between Renault DQSC-MLD or Nissan Engineering team in
Vehicle Logistics Department (R20 or local SCM and the Logistics operator.
A weekly patrol must check the entire storage area to detect any aggressive substance (e.g. bird
droppings, factory dust...) have fallen onto vehicles.
If polluted, the affected zone of the vehicle must be washed.
The zones protected by full-body covers, copolymer, or PGF protection do not need to be washed.
All vehicles in storage shall be checked every seven days regardless of how many vehicles there are.
These weekly inspections shall be recorded.
Reminder: it is strictly forbidden to wash the engine compartment with high pressure water. For Electric
Vehicles, the “energy lid” must be closed during any washing activity to avoid water inside the plug.
Vehicles previously driven on salt-treated surface

This paragraph is applicable to all vehicles having been driven on a surface (test track, road, etc.)
previously treated with a layer of ice-clearing or snow-clearing salt solution.
In case vehicles under its responsibility are driven on such surfaces, the compound operator must
organize adapted washing operations in order to avoid any damage to the vehicles.
The organization of these operations must be shared with Renault DQSC-MLD or Nissan Engineering
team in Vehicle Logistics Department (R20 or local SCM.
At least the whole under body and wheel arches must be rinsed with running water (do not use high
pressure water device for the electric cars). The rinsing water shall be clean as carefully as possible so
as not to contaminate the cleaned vehicles again.
The rinsing operation shall be conducted as soon as possible (taking the temperature conditions into
account).
After rinsing, the brakes must be dried (removing any water residue).
II.A.12 Troubleshooting equipment
All compounds (including Port Terminals) must be equipped with the minimal troubleshooting equipment
in order to be able to manage typical issues that may happen:
- Tire punctures (air compressor)
- Flat batteries (booster)
- Loss of keys (towing equipment)
- Vehicles running out of gas (fuel)
Shipping companies must make sure that the unloading operators (stevedores) are equipped as well.
Non-compliant compounds must contact the manufacturer of the vehicle, Renault DQSC-ML or Nissan
local SCM.

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II.B Handling vehicles
II.B.1 Moving vehicles
The vehicles must only be driven by authorised personnel in possession of a valid driving licence. The
validity of the driving licence must be checked regularly by the centre's quality manager and at least
once a year.
Electrical, mechanical failures, etc.
The jockey must stop the engine immediately if an operating anomaly or an abnormal noise occurs or
a warning message on the dashboard appears when handling the vehicle.
In the event of a battery failure it is possible to start a vehicle in order to unload it from a means of
transport using an approved booster; the battery of this vehicle must then be replaced immediately (by
the logistics service provider or the nearest dealership). If it is not possible to do it on site, a warning
sheet must stay in the vehicle so as the dealer changes it up until the delivery to the client.
In the event of a battery failure on a vehicle, the transporter is required to inform the manufacturer of
the incident.
In the event of a breakdown (puncture, petrol, etc.), see section V.A. "Handling damage and
incidents" in order to determine who performs the repairs.
 Do not start a vehicle by towing it or pushing it with another vehicle.

 Do not use the battery from a new vehicle to start another vehicle.
 Do not start or move a vehicle by means of inertia on a slope.
 Do not load a vehicle on a means of transport when the battery is flat. The battery must be replaced
before departure
Starting the vehicle
Actions on pedals and gear lever position for ignition
Gear lever Brake pedal Accelerator pedal Clutch pedal
Manual Neutral Engaged Released Pressed

gearbox
Automatic P position Engaged Released NA

gearbox
Sequential N position Engaged Released NA

gearbox

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For diesel and flexfuel engines, check that the engine preheating warning light is off before activating
the starter.
Activate the starter continuously for a maximum of 5 sec; if the engine does not start, wait a few minutes
then start again. If the engine does not start after three attempts, identify the vehicle for repairs.
 Do not accelerate suddenly when starting the engine.

 Do not start the vehicle with a gear engaged.
 Do not use the starter with a gear engaged to move the vehicle.
Clothing and attitude of jockeys
The jockeys' clothes are clean and suited to the job. They must not have sharp edges such as buttons,
rivets and belts.
The jockeys must not carry any keyrings, sharp objects, bracelets or rings (or other jewellry items).
Watches and belts can be worn as long as a protective device is used.
The jockeys must wear trousers. Three-quarter-length trousers covering the knees are authorised
during the summer.
Safe and appropriate footwear must be worn (closed boots or safety boots). These boots must be
nonslip.
The jockeys must wear a fluorescent clothing.
The jockeys must respect the signs and floor markings.
The jockeys must respect the speed limits applicable within the centre. If no traffic
plan exist for the centre, the maximum speed authorised is 30km/h. (equivalent to
25mph)
The jockeys must maintain a sufficient safety distance with regard to the vehicle in front when handling
(2 seconds).
The jockeys must only enter or exit the vehicle via the driver's door.
 It is strictly forbidden to eat, drink, smoke or place telephone calls inside the vehicle.
 It is strictly forbidden to listen the radio or use any accessory not essential to driving (use of the air
conditioning in particular is prohibited).
 It is strictly forbidden to rest on the vehicle to write.
 It is strictly forbidden to lean on, climb on or sit on the vehicles.
 It is strictly forbidden to use the new vehicle for personal use or as a shuttle to transport equipment.

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 It is strictly forbidden to handle the vehicle with a puncture or flat tire.
 It is strictly forbidden to overtake or skid.
 It is strictly forbidden to use the engine at high rpm.
 It is strictly forbidden to adopt a brutal driving style.
 It is strictly forbidden to drive over obstacles.
 It is strictly forbidden to spin the wheels.
 It is strictly forbidden to drive with the boot or doors open.

 It is strictly forbidden to adjust an electric mirror by hand.
 It is strictly forbidden to place labels or adhesives on the vehicle except in authorized zones (PGF,
center of licence plate zone).
 It is strictly forbidden to open the sunroof.
Unloading process
Except in the event of a breakdown, the vehicle must be unloaded from the means of transport with the
engine running.
The driver must unload the vehicle using the brakes.
In the event of an engine failure, the vehicle must be unloaded from the means of transport by means
of external equipment ensuring the safety of the operators and the integrity of the vehicle (winch, crane,
etc.).
 It is strictly forbidden to start the vehicle when 1st gear is engaged.
 It is strictly forbidden to use the clutch and gearbox as a means of braking when unloading a vehicle
which has broken down.
 It is strictly forbidden to select 1st gear when the vehicle is moving in reverse and vice-versa.
 It is strictly forbidden to select gears brutally ("bang" on the gear lever or very quick movement with
an effort by selecting a gear brusquely or removing the hand from the knob).
II.B.2 Immobilisation of the vehicles
Use the following method to immobilise the vehicle:

 Leave the engine idling
 Press the brake pedal firmly and immobilise the vehicle (speed = 0)
 Switch off all electrical accessories
 Place the gear lever and handbrake in the position defined in previous chapters.
 Close all windows
 Switch off the engine. Important: do not switch the engine off before the vehicle has come to a
complete stop.

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 Place the keys or keycards in the map pocket of the driver's door (or in the storage tray in the
central console if the vehicle is not fitted with door pockets)
 Close all storage spaces (trays, glove box, etc.) to avoid consuming the battery during storage.
 Check that the ceiling lights are off (in the rear also).
 Push the driver's seat back as far as possible
 Exit the vehicle and close the door to the second notch, without slamming, letting the door’s
inertia do the work.
 It is strictly forbidden to accelerate before switching the engine off.

 It is strictly forbidden to leave documents or accessories on the dashboard or seats.
II.C Handling vehicles with Full-Body Covers

Some vehicles are protected by full-body covers. These protections are equipped with:
- One zipper on the driver door side
- One zipper on fuel lid side
- One zipper on front windshield side (depending on model)
Full-body cover without zipper on windshield Full-body cover with zipper on

windshield
II.C.1 Parking and transport configuration

When the vehicle is not been driven, all zippers must be perfectly closed.
In particular, when the vehicle is waiting for loading operations, or waiting for inspection, all zippers
(including door and windshield) must be fully closed.
For safety reasons, when a vehicle is loaded on a transportation mean (truck, train, vessel, barge,
ferry…), all zippers must be perfectly closed.
Parking configuration: all zippers closed

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Transport configuration: all zippers closed
II.C.2 Driving configuration
In order to drive such vehicles, the operator must :

- Open the zipper on driver door side and secure it (on the roof or on the side, depending on
model)
- Open the front windshield zipper and secure it (on the roof)
Securing the unzipped cover parts is mandatory for safety reasons and because of the risk of damaging
the vehicle.
The maximum speed for vehicles driven with a full-body cover is 30km/h.
Driving configuration: door cover secured on roof
Forbidden: Cover pushed between roof and roof cover

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II.D Workshop
Any workshop carrying out repairs on damaged vehicles must have obtained prior approval from the
Country Quality Department (=DQS) or the Renault or Nissan Service Division.
A service provider wishing to obtain approval must follow the procedure defined. (Renault, see
document 17)
Remark: for specific car models (Alpine, GTR, Zero Emission car…), workshop/dealer should be
specifically approved by Renault or Nissan.
These below basic rules should be applied for all kind of workshop such as PDI (Pre-Delivery
Inspection), repair, accessory parts installation…
The workshop must be clean, sufficiently well-lit and frequently cleaned.
The operators' clothes must be clean and suited to the job. They must not have sharp edges such as
metal buttons, rivets, zips, metallic belt buckles, etc.
The operators must not carry any keyrings, sharp objects, bracelets or rings. Watches and belts can be
worn as long as a protective device is used.
Sufficient gaps must be left between the vehicles to avoid any damage (spaces marked on ground).
For any vehicle entering the workshop for repairs, the driver's seat, the steering wheel and the floor mat
must be protected.
The vehicle's doors and windows must be closed.
In case an opening is removed form the vehicle for repair, the vehicle must be isolated in order to avoid
dust or paint entering the vehicle (very important in bodyshop/paintshop).
The key(s) or keycard(s) must be removed from the ignition and placed in the map pocket of the driver's
door (or in the storage tray in the central console if the vehicle is not fitted with door pockets).
It is allowed, depending on the workshop internal policy, to lock the vehicles and keep the keys (still
linked together!) in a safe place in the office.
If they are linked at factory, the link should not be broken. Under no circumstances should they be
separated from one another in the workshop.
The parts removed (in the case of repairs) must be packaged and stored (in the racks). No storage
inside the car is allowed (on seats, in the trunk or on the floor).

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The tools or parts removed must not be placed in the passenger compartment or on the bodywork.
The tool trolley must be kept in sufficient distance from car and protected by soft material to avoid any
damage. Trolley wheels should be locked to avoid any movement.
The equipment used must be in suitable condition and good working order. It must be subject to a
maintenance program. Tool maintenance is necessary to be carried out in compliance with industrial
guideline or maker instructions.
The exterior transport protections must not be replaced or repositioned (risk of damage with dirty
protection). Partially damaged or dirty exterior protections must be removed immediately to avoid any
damage.
Recommended workshop dimensions:

- 5m * 6m = 30 sqm for Light Vehicles
- 5m * 7.5m = 38 sqm for Light Comercial Vehicles and Light Trucks
Some repair products (for example filler) for Used Vehicules are prohibited for repairing New Vehicles.
The list of such products should be given to the workshop and products used for Used Vehicles should
be kept under lock and key and should only be used with approval from the centre manager.
The workshop must be equipped with validated 12V battery chargers and make sure that the operations
carried out in the workshop do not discharge the battery. If necessary, the battery will be charged during
or after the operations.

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II.E Risk prevention
In addition to the corrective actions implemented, the centre must do its utmost to prevent any risk to
the vehicles stored.
The main risks are as follows:
 Floods (drainage)
 Hail (anti-hail nets)
 Wind, storms (windbreaks)
 Chemical pollution (including bird droppings)
 Theft (surveillance video, anti-intrusion
systems, ditches, barbed wire)
 Excessive sunlight (tents, covered storage)
 Fire (presence of water points and
extinguishers)
 Saturation of area leading to storage in
poor conditions
 Compound supplier should develop a contingency plan to prevent or reduce any damage
on cars. This contingency plan should be shared with Renault or Nissan local SCM.
The occupation rate on the compound should be monitored by the compound operator, and if needed,
corrective countermeasures should be identified to limit the risk of damage. (Rent additional surfaces,
adjust capacity of transport and define the storage design…)
The additional storage zones selected by the centre must satisfy the Renault and Nissan Local SCM
standards and be approved.
If, despite the preventive methods implemented, the stored vehicles are affected by a natural disaster,
the distribution centre must block all the damaged vehicles and inform the Supply Chain Division, the
Group Insurance Division and the Distribution Department of the country(ies) concerned as quickly as
possible.
Protection against the sun Wind net Hail net

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III Transporting new vehicles

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III.A General instructions
III.A.1 Means of transport
The vehicles must be transported using the following means of transport: trailers, trains, vessels, ferries,
barges (RO-RO solutions – Roll-on, Roll-off).
Some particular flows may use other solutions such as containers.
The vehicles can be driven only in compound / port terminal premises. The vehicles must not be driven
on open (public) roads, even for a short distance. This applies to every case, including in particular:
- Transport from compound to dealer (or final customer)
- Transport between two compounds
- Transport from a compound to a repair facility
- Shuttle between ports and compounds
These rules can be derogated only by Renault-DQSC-MLD or Nissan SCM.
III.A.2 Vehicle cleanliness
The interior of the vehicle must be kept clean during transport.

The only documents to be left in the vehicle are those necessary to transport, to the intended dealership
or the customer (delivery order, equipment sheet, storage area positioning label, on-board
documentation and the maintenance operations monitoring sheet); these must be placed in the location
defined by RENAULT-NISSAN and the logistics service provider (who must reposition them if
necessary).
The service provider must not remove the protection implemented in the factory (except for RENAULT
service explicitly requesting it) and must put them back in place if necessary (always reposition the
driver's seat cover).
The driver must enter and exit the vehicle by the driver's door.
 The service provider must not leave visible mark, stain or dirt on the new vehicles, whatever
transportation mode is used (traces of rust, grease, large bird droppings, residues from catenary
systems or any other substance likely to damage the vehicle).
The transporter must eliminate dirt as soon as they are observed in the transport flow (upon arrival at
the centre).

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The supplier driver must ensure adequate visibility before
driving the car.
If dirt prevents good visibility whilst driving, the driver
MUST NOT operate the front or rear wiper or open the
windows. The driver should take steps to clean off the dirt
with water before wipers are operated or windows
opened.
If the vehicle is covered with snow, remove it carfully
before loading.
Partially damaged or removed dirty exterior protections (PGF) must be completely removed to
avoid any further damage on paint. Supplier should reinforce its attention to the car handling
for the rest of distribution flow.
III.A.3 Keys, keycard
The logistics supplier is responsible for handling the keys. During transport, the keys must be kept in a
safe place.
It is forbidden, during transport, to separate the link between keys or keycards. Boths keys/keycards
must always remain together.
It is forbidden, during transport, to remove the battery from the keys or keycards.
These rules can be derogated only by Renault-DQSC-MLD or Nissan SCM in some markets for
preventing key theft during transport.
III.A.4 Batteries
 It is strictly prohibited to load a vehicle on a means of transport with a faulty battery:

 If the magic eye not green, or if there is a warning light or a message on the dashboard: recharge
the battery (6h minimum) before loading the vehicle.
 If the battery is too discharged and the engine cannot be started, the battery must be replaced
before loading the vehicle.

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 When a vehicle is loaded on a means of transport, it is forbidden to:
 leave the keys in the ignition or the keycard in the ignition reader
 use the vehicle's lights to strengthen the signalling of the means of transport.
 It is forbidden to leave storage spaces (trays, glove box, etc.) open inside the vehicle or to leave the
ceiling lights or any other energy consumer (radio, etc.) on, as this causes the battery to run down.
III.A.5 Manual gearbox
 It is strictly forbidden to start a vehicle with a gear engaged.

 It is strictly forbidden to select 1st gear when the vehicle is moving in reverse and (vice-versa).
 It is strictly forbidden to select gears brutally ("bang" on the gear lever or very quick movement with
an effort by selecting a gear brusquely or removing the hand from the knob).
 It is strictly forbidden to use the clutch as a brake when unloading a vehicle which has broken down.
 It is strictly forbidden to let the clutch slip when loading/unloading.
III.A.6 Clothing and attitude of the staff (jockeys,

drivers…)
The staff clothes (jockeys, drivers, clampers,etc.) are clean and suited to the job. They must not have
sharp edges such as buttons, rivets and belts.
The personnel must carry any keyrings, sharp objects, bracelets or rings (or other jewellry items).
Watches and belts can be worn as long as a protective device is used.
Safe and appropriate footwear must be worn (closed boots or safety boots). These boots must be
nonslip. The work gloves which are worn when operating a transporation (i.e. truck/rail/ship) must be
removed before entering a new vehicle.
The personnel must wear a fluorescent clothing.
The personnel must respect the signs and floor markings. The personnel must respect the speed limits
applicable within the centre.
The personnel must maintain a sufficient safety distance with regard to the vehicle in front when
handling (2 seconds).
The personnel must only enter or exit the vehicle via the driver's door.
 It is strictly forbidden to eat, drink, smoke or place telephone calls inside the vehicle.
 It is strictly forbidden to listen the radio or use any accessory not essential to driving (use of the air
conditioning in particular is prohibited).
 It is strictly forbidden to rest on the vehicle to write.

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 It is strictly forbidden to lean on, climb on or sit on the vehicles.
 It is strictly forbidden to use the new vehicle for personal use or as a shuttle to transport equipment.
 It is strictly forbidden to handle the vehicle with a puncture or flat tire.
 It is strictly forbidden to overtake or skid.
 It is strictly forbidden to use the engine at high rpm.
 It is strictly forbidden to adopt a brutal driving style.
 It is strictly forbidden to drive over obstacles.
 It is strictly forbidden to spin the wheels.
 It is strictly forbidden to drive with the boot or doors open.
 It is strictly forbidden to adjust an electric mirror by hand.
 It is strictly forbidden to place labels or adhesives on the vehicle except in authorized zones (PGF,
center of licence plate zone).
 It is strictly forbidden to open the sunroof.
III.A.7 Washing of transit vehicles

The service provider must ensure that he distributes a clean car in order to contribute to a good image
of the vehicles of the Renault-Nissan Alliance.
If the dirtiness of the vehicle prevents a control from being carried out, the table and examples below
must be used to determine the best action (wash/rinse) to be taken to continue the transfer of
responsibility.
The washing process must not create scratches (even superficial) on vehicles. In particular, the use of
automatic washing systems must use soft-touch materials regularly maintained/replaced. The supplier
must certify that its washing solution is safe for the vehicule paint.
Some dirt, (e.g. bird droppings and grease on paint or rubber, grit type dirt on windows) can cause
damage to the vehicles if they are not washed/rinsed as soon as they are detected. It is therefore
mandatory to wash them within 48 hours of their appearing even if the Flash AVES Methodology has
been conducted without washing.
(for Bird dropping please use procedure in document 18)
Vehicle Actions to be taken

Type of dirt
damage risk High-pressure rinse Wash
Dust / mud / sandy rain / splashes M
Bird droppings M M (or specific washing Op
document 18)
Residues from catenary systems or
M M
rust
Grease stains (from truck or train)
M M
Winter salt
Writing on windows/windshield M M
Winter dirtiness M Op
Various deposits M M Op
M = MANDATORY action Op = OPTIONAL action if necessary

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Remark: for the washing process please respect following recommendations:
- Wash the dirt off the vehicle with a wet sponge and plenty of water.
- Clean the vehicle thoroughly using a mild soap, a special vehicle soap mixed with clean,
lukewarm water.
- Do not use any washing facility that use acid in the detergent.
- Do not wash the vehicle with strong household soap, strong chemical detergents, gasoline or
solvents.
- Do not wash the vehicle in direct sunlight or while the vehicle body is hot, as the surface may
become water-spotted.
- Avoid using any aggressive material, care must be taken when removing caked on dirt or other
foreign substances so the paint surface is not scratched or damaged.
- In case of salt pollution (salt from road in winter), the affected parts (rims, brakes, underbody)
must be intensively cleaned.
Dust / sandy rain / mud / splashes
Decision criteria:
Windscreen washer should be activated to drive the car safely
OR
At least one part of the vehicle cannot be checked with Flash AVES Methodology
 Rinsing of vehicle necessary
Dirty vehicle Slightly dirty vehicle

 Rinsing necessary  Rinsing optional
Bird droppings (or insects residue)

 Rinsing or washing (within 48 hours)
If car is polluted with many insects crash, car must be washed.It is recommended to remove the bird
drops before loading on any transport means, particularly before maritime transport.
Clean according to the method specified. (document 18)

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Dirty vehicle Reccomended to wash
 Rinsing necessary before loading
Residues from catenary systems or rust

 Cleaning necessary as soon as unloaded from
means of transport.
Dirty vehicle
 Deprotecting + washing necessary
Grease stains
 Cleaning necessary as soon as unloaded from
means of transport.
Dirty vehicle
 Washing necessary

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Winter transport
Decision criteria:
 Windscreen washer should be activated
to drive the car safely
OR
 A dirty part of the vehicle cannot be
checked with Flash AVES.
 Washing/rinsing of vehicle necessary
Dirty vehicle
 Washing necessary
Writing on windows/headlights
Reminder: this is prohibited on Renault-Nissan
vehicles (all brands).
Writing on the windscreen and/or windows and/or
headlights must be cleaned as soon as the
vehicle is unloaded.
If the written window remains under the sun for a

long period, a shadow of the writing could be
visible even after washing.
Dirty vehicle
 Manual washing necessary

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III.B Road transport
III.B.1 Means of transport and equipment
General condition of tractors and trailers
Road transporters must be clean, well maintained and in perfect working order.
The parts of the transporter structure which may come into contact with the vehicles (when opening
doors for example) must be protected.
The loading ramps and lanes must not have any roughness or sharp edges which could damage the
tires of the vehicle underbody.
All measures must be taken to avoid grease, oil, fuel or brake fluid from splashing onto the loaded
vehicles. If this should occur, clean immediately.
The upper deck must be fitted with a guardrail in accordance with the local regulations.
 It is strictly forbidden to transport a vehicle by towing it.
Equipment
Each transport unit must be fitted with the equipment necessary to load and lash the vehicles. This
equipment must be adapted to lashing by means of chocks and straps around the wheels, must be
available in sufficient quantity and be in good condition (straps, chocks, additional ramps, etc.).

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Any aggressive zone for tires, detected on the platform must be corrected immiediately before
loading vehicles.
III.B.2 Loading – unloading
The operator must avoid all contact between the door and an outside obstacle (fixed part of the lorry,
another vehicle, etc.).
If the configuration of the centre allows it, Renault and Nissan recommend that the vehicles are
prepared in batches for loading: batch preparation allows the drivers to reduce the amount of time they
spend at the centre (improved deadlines), avoids boots being opened in the rain and limits the risk of
theft (by reducing the driver's movements around the area) and eases the transfer of responsibility
between the centre and the transporter.
The driver must always be able to ask for and obtain assistance during the loading and unloading
operations.
The jockey must only enter or exit the vehicle via the driver's door.
The vehicle must be driven at moderate speed (walking speed) in all the situations. Local standard for
the speed limit shall be specified among relevant parties.
The loading zone must be cleared of snow before loading/unloading in the countries concerned.
If dirt prevents good visibility whilst loading/unloading, the driver MUST NOT operate the front or rear
wiper or open the windows. The driver should take steps to clean off the dirt with water before wipers
are operated or windows opened.
Loading/unloading slopes
The loading/unloading supplier shall maintain the slope angle which is agreed with Renault and Nissan
beforehand. Below is indicated as a guide.
The loading or unloading slope must not exceed 20%, i.e. 11° to avoid any friction with the vehicle
underbody. The transport company should alert to Renault and Nissan if any concern with the specific
models to be loaded.

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20cm
11°
100cm
If the maximal ramp angle cannot be met, supplier must take appropriate action to ensure damage-free
loading/discharge.
The truck driver is responsible for the safe and damage-free loading/discharge.
Risk of contact
Without extension With extension

At the change of slope (between 2 ramps), the speed must be reduced.
Height, length and weight of the load

In the case of a complete lorry going to a single destination, the load must be definitive and compliant
for the entire route to be taken. For a given route, the load must be completed in accordance with the
most stringent regulations applicable in any of the countries through which it travels.
The load may need to be optimised during the distribution route to take account of the logistical
constraints of the countries through which it passes. This optimisation operation must be conducted in
a centre under the control of the transporter in total compliance with the quality rules of the present
manual (tires not deflated and no risks taken concerning the distances between the vehicles, etc.).
The centre must also ensure that the loading plan respects the weight and height constraints in
compliance with the loading coefficients defined previously.
The load height must be controlled before leaving the centre.
 It is strictly forbidden to adjust the load after leaving the compound.

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Position of vehicles on the load
 During loading:
The maximum distance between two decks during the loading must be 10 cm
 When vehicles are loaded:

Remark: on the truck, vehicles must be positioned at minimum 8 cm from another vehicle or other part
of the structure
Remark: for countries applying body tie down for Nissan, the minimum distance can be reduced to 5cm
8 cm
The gap between the

On a load, the distance between a car on the truck and underbody and the lorry
another on a trailer, bumper to bumper, is minimum 20 cm must be at least 5 cm
Vehicle on the truck
All openings and windows must be closed during transport.

The vehicles must be locked during transport.
SAFETY RULE: If the vehicle is equipped with a full-body cover, all zippers of the cover must be closed
during transport (including driver door and windshield sides).
The side mirrors must be folded during transportation.

The driver must reposition the driver's seat cover correctly after each handling operation.

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In normal conditions on the trailer, the handbrake should be applied and the gear lever positioned as
follows:
Manual gearbox Automatic gearbox Sequential gearbox
Position 1st gear/reverse gear P Gear engaged
The driver must check that all lighting and electrical accessories are switched off.
The driver must make sure the engine is switched off before leaving the vehicle, particular attention
must be paid to EV and HEV vehicles (no engine noise  risk to forget to stop the engine).
III.B.3 Lashing
Lashing for road transport must be carried out by means of straps around the wheels together with
suitable chocks. Road stowage must ensure the vehicle remains in its original position under all
circumstances (transport and loading/unloading) whatever the allocation of straps and chocks used for
the stowage. Any other system must first be submitted to Renault or Nissan for approval.
Chocking and strapping are always carried out on the outer side (bumper side) of the vehicle.
Example of correct chocking:
Min 3 chocks+1 strap
Chocks and strap on outer

side of the vehicle
For the first vehicle (above the roof of the tractor) and the last vehicle (on the upper deck of the trailer),
2 chocks and + 2 straps are used.
2 chocks and 2 straps

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Remark for Europe: ECG lashing rules are endorsed by Renault-Nissan.
In the event of stacked vehicles, the following constraints apply:

- Maximum slope of 40% (i.e. 22°)
- One chock for each wheel on the « lower » axle
- 1 strap on each wheel of the "upper" axle in accordance with the diagram below
Maximal slope angle=22°=40%
During transport, the vehicles are subject to the effects of the road and accelerations of the load. Risks
to the axles, brakes, callipers and the gearbox.
In few markets, body tie down is allowed for Nissan cars. No body lashing on Renault cars is allowed.
Lashing via the vehicle body requires a specific agreement between the service provider and NISSAN
and will only be implemented at the points designated by Nissan. Tie Down Manual by model must be
defined and followed.
 It is striclty forbidden to deflate the vehicles' tires.
 It is striclty forbidden to place a chock in contact with the wheel rim or any other part of the bodywork.
 It is striclty forbidden to lash the vehicle using a part not intended for this purpose (towing ring, axles,
side bars, suspension springs, etc.).
 It is striclty forbidden to position the vehicle less than 8 cm from any element of the trailer structure
or another vehicle (5 cm under the chassis). (For Nissan body lashing in certain countries, distance
might be reduced to 5 cm)
 It is striclty forbidden to stack a vehicle on a slope greater than 22°.
 It is striclty forbidden to eat, drink, smoke or place telephone calls inside the vehicle.
 It is striclty forbidden to let the clutch slip

 It is striclty forbidden to cross loading plates at high speed.

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Insuffisant distance Strapping by suspension Flat tire
between 2 cars prohibited
Edge of hook touches tire Strap touches mudguard
Except in the event of a breakdown, the vehicle must be unloaded from the lorry with the engine running.
In the event of an engine failure, the vehicle must be unloaded from the lorry by means of external
equipment ensuring the safety of the operators and the integrity of the vehicle (winch, crane, etc.).
 During any handling operation on a vehicle with a manual gearbox, it is PROHIBITED to:
 Start the vehicle in gear (manual gearbox must be in neutral, automatic gearbox in Park)
 Use the clutch as a brake when unloading a vehicle which has broken down.
 Select 1st gear when the vehicle is moving in reverse and vice-versa.
 Select a gear to slow or stop the vehicle
To avoid any risky maneuver, the operator is requested to:

 Start the engine using only the key or the "start" button with the vehicle immobilised and
gearbox in neutral (or Park for automatic gearbox)
 Move the gear lever gently and smoothly
 When unloading the vehicle from the lorry, the engine MUST be running (except in the event
of a breakdown)
 Once down the ramp and on the road, the forward or reverse gear must be selected with the
vehicle totally immobilised

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III.C Maritime transport
III.C.1 Means of transport and equipment
General condition of ramps and accesses
Port transit zones must allow vehicles to be stored with sufficient space between them to open the
driver's door to the first notch.
The access ramps (interior and exterior) must be positioned, locked and protected such as to avoid any
damage to the vehicles and people.
They must be in good condition and covered with a non-slip surface.
They must be well lit.
They must be free of any roughness or unevenness (between the decks or between the loading ramps
and the decks) which could damage the vehicle.
The slope of the ramps and accesses must enable vehicles to be loaded and unloaded without any risk
of damage; if this is not the case, a reliable mechanism must be used to reduce the angle of the slope.
This must be reinforced by protection carpets on the ramps if necessary in order to avoid damages on
the bumpers.
The maximum loading angle must be 14%, i.e. 8°. The transport company should confirm to Renault-
Nissan the models compatible with its vessels.
General condition of the boats, decks and holds
The ships used to transport vehicles must be in good condition. The manufacturer has the right to
impose stricter conditions and refuse those ships that do not meet them.
The transporter must check that no pipe or equipment is subject to leaking oil which could damage or
dirty the vehicles transported. If a leak is detected, it must be repaired as soon as possible, and the
surface must be identified so that no vehicle can be transported below the leak until repair.
No part of the decks can demonstrate any rust. At no time may rusty elements or traces of rust come
into contact with the vehicles.
The bridges and holds must be cleared of any obstacle before loading and must be well lit. They must
be in good condition, clean, odourless, ventilated and free from any roughness or unevenness which
could damage, stain or pollute the vehicles. Any trace of chemical products or greasy substances must
have been removed.
The structural elements and obstacles located in the loading and storage area must be painted or
identified by means of safety markings. The structural elements most likely to come into contact with
the vehicles accidentally must be covered in shock-resistant materials to avoid any damage to the
vehicles while being handled.
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It is recommended to place non-skid protections in the zones at risk (on corners).
All Renault-Nissan vehicles must be stored under the deck, separate from passenger vehicles.
The new vehicles must be parked separately from the rest of the freight and from the used vehicles.
Equipment
The securing, lashing and chocking equipment must be in good working order, in sufficient quantities
and suitable for lashing via the wheels or wheel rims (for Renault vehicles) and by towing hooks (for
Nissan vehicles). Metal parts of the lashings should be protected to avoid damage.
There must be sufficient securing points on the decks and holds and must be positioned such that they
can be used for different vehicles.
The ship and the quayside handling services must be equipped with a sufficient stock of starter cables,
boosters approved by the manufacturer and fuel to enable any vehicles which do not start to be
unloaded without any problem.
III.C.2 Loading – unloading
Before any loading/unloading operation is carried out, the zones must be protected and identified by
means of plastic cones.
 It is strictly prohibited to lash vehicles on the weather deck of the boat.
The jockeys must be given a reminder of the instructions and a brief presentation of the boat's
particularities.
 It is strictly prohibited to use a new vehicle as a shuttle or to transport another person

(passenger seat) during the operations.
The jockeys must have access to assistance when loading the vehicles and positioning them in the
holds.
The jockeys must switch the low beam headlights on when handling vehicles on the decks or in the
hold and remember to switch them off at the end of the operation.

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The jockeys must drive at reduced speed inside and outside the boat and in particular at the beginning
and end of the ramps. Speed regulation by the shuttle vehicle is recommended (obligation to follow it
without overtaking).
Before moving onto the loading ramp, the jockeys must ensure that it is clear along its entire length.
The jockeys must respect the gaps between the vehicles and with the structural elements when
positioning the vehicle in order to avoid any contact between the vehicles or with the structure of the
boat and allow the lashing equipment to be fitted:
Minimum gap
between the
Side gap (between Gap between the
vehicle and any Gap to any other
folded wing mirrors cars, bumper to
or max width of car) other obstacle obstacle
bumper
needed by a driver
to get out .
On decks or in
holds 10cm 60cm 30cm 30cm
10 cm 30 cm
Vehicle in the vessel

If the vehicle is equipped with a full-body cover, all zippers of the cover must be closed during transport
(including driver door and windshield sides).
The vehicles are parked unlocked with the keys placed in the driver's side door pocket.

The jockeys must make sure the engine is switched off before leaving the vehicle, particular attention
The handbrake must be applied and the gear lever must be positioned as follows:

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 The jockeys must not eat, drink, smoke or use a mobile phone inside the vehicles during handling
operations.
 It is strictly prohibited to tow or push a vehicle which has broken down using another new vehicle.
III.C.3 Lashing
General rules for lashing
The wheels must be straight and not resting on any element which might damage the tires (chain, cable,
etc.).
To lash the vehicle via the wheel rims in good conditions, it is essential to group vehicles by model type
in the holds and to align the bumpers correctly.
It is very important for lashing to be synchronised with loading. If lashing is delayed, the loading has to
be slowed down to minimise the movements of the lashing personnel between the parked vehicles.
Before the next vehicle arrives, the straps must be attached the wheel rim of the last vehicle to be
parked without being pulled taut in order to avoid the following vehicle damaging the wheel rim by driving
over the straps. Then the straps can be tightened.
The straps must only be removed once the ship is at quay in the port of destination.
Lashing for Renault vehicles: wheel lashing
Vehicles are lashed for maritime transport via the wheels. The mechanisms used to lash the vehicles
are different for steel wheels and alloy wheels.
The straps must not come into contact with any part of the vehicle other than the wheel or with any
other vehicle.
Steel wheels are lashed by means of a strap with a flat hook (which must be protected by a rubber
coating). For alloy wheels, a strap fitted with a sling must be used.
 It is forbidden to lash using towing hooks as these were not designed for vertical traction.
Lashing via the car body may sometimes be authorised for vehicles demonstrating dangerous
movement during maritime transport (vehicle such as Master), only with agreement of Renault DQSC-
MLD.

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Strap for attaching alloy wheels Flat hook for attaching steel wheels
The securing angle must be sufficient so that no securing element can damage vehicles during
transport.
30° 60°
45°
The angle of attachment must be 45° with a minimum of 30° and a maximum of 60°
Areas on the ship that do not allow these angles are prohibited.

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Lashing steel wheels
1 belt with flat hook attached to each wheel
Attachment axis
Limits of the attachment area
Attachment to the lower quarter of the wheel
Lashing alloy wheels (or some design steel wheels)

1 belt with sling or loop extension on each wheel
Attachment axis
Limit of the attachment area
Attachment to the lower quarter of the wheel
There should be no contact between the strap hook and the wheel or tire or any other bodywork
element.
Focus: tire valve, brake calliper, blancing leads

The lashing strap/hook should not interfere with the tire valve, brake calliper or balancing leads. In case
of any constraint, please apply the strap or hook to the next available wheel hole/branch.
Tire Valve Fouled
Specific case: rims with plastic add-ons

Some models or rims may contain plastic add-ons; the lashing sling must not be applied on those parts
in order to avoid damage.

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Specific case: large LCV (e.g. Renault Master)
Vehicles subject to large movements during maritime transport can be lashed by the body with or
without wheel lashing.
Mixed body/wheel lashing Wheel or body lashing
Lashing for Nissan vehicles: tow eye lashing

Lashing must be handled in a way to preclude any damage to transported vehicles. The vessels must
be equipped with a sufficient number of vehicle lashings in good technical condition.
Lashing manual defined by vessel company should be followed. Other procedures and requirements
detailed for each model must be adhered to unless previously agreed upon in writing on RFQ/Tie-down
manual by SCM (Global & Local).
The lashings used to secure a vehicle must not touch any other part of the vehicle than the lashing point
or any other vehicle after they have been properly tied. Angle, tension and quantity of lashings should
be checked when lashing (see below detail).
Lashing Instructions

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Lashing vehicles stored across the vessel
This applies for Renault and Nissan vehicles.
This type of lashing must be avoided as far as possible in order to minimize the risk that vehicles move
due to the lateral movements of the vessel.
The number of straps must be doubled on the vehicles and chocks must be used.
During a crossing, the lashings must be inspected, corrected and tightened if necessary, at least once
a day during the first three days then once every three days.
If difficult sea conditions are forecast, lashings must be checked every day.

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III.C.4 Loading by cranes
In case the RO-RO solution is not used, a cradle specially designed for lifting vehicles must be used.
As soon as they are on board the vessel, the maritime transport rules indicated above must be applied.
 Vehicles cannot be loaded or unloaded using a standard crane.
 In particular, vehicles can never be stowed on top of other cargo or containers.
 It is prohibited to lash/unlash vehicles after departure and before arrival
III.D River transport
III.D.1 Means of transport and equipment
General condition of ramps and gangways

The access ramps (interior and exterior) must be positioned, locked and protected such as to avoid any
damage to the vehicles and people
They must be in good condition and covered with a non-slip surface.
They must be free of any roughness or unevenness which could damage the vehicle.
of damage; in this case, a mechanism must be used to reduce the angle of the slope.
The maximum loading angle must be 20%, i.e. 11°. The ramp angle should be constantly adjusted
during loading by qualified personnel to compensate for the variation in the level of the barge in relation
to the quay. The transport company should confirm to RENAULT-NISSAN the models compatible with
its barges.
General condition of the barges

The bridges and holds must be cleared of any obstacle before loading.
They must be in good condition, clean and free from any roughness or unevenness which could damage
the vehicles.
The interior signalling and lighting, including on lower decks, must be sufficient to enable the vehicles
to be handled without risk.
The structural elements in the loading and storage zone must be covered with shock-resistant materials
to avoid any damage to the vehicles while being handled.

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III.D.2 Loading – unloading
The loading/unloading zones must be marked by means of plastic cones.
All operations must be coordinated by an experienced supervisor.
The jockeys must not drive onto the ramps quickly and must never let the clutch slip.
The jockeys must drive at reduced speed (10km/h), in particular at the beginning and end of the ramps.
The jockeys must respect the gaps between the vehicles and with the structural elements when
positioning the vehicle.
Gap Minimum gap Clearance

Side gaps Gap between the
between the between the vehicle between the
(between folded car’s bumper and
cars, and any other vehicle’s roof
wing mirrors and the the ship’s
bumper to obstacle needed by a and the upper
barge’s structure) superstructure
bumper driver to get out. deck
On decks
or in holds 10cm 15cm 15cm 60cm 10cm
Vehicle in the barge

If the vehicle is equipped with a full-body cover, all zippers of the cover must be closed during transport
(including driver door and windshield sides).
The vehicles are parked unlocked with the keys placed in the driver's side door pocket.
The handbrake should be applied and the gear lever positioned as follows:
III.D.3 Lashing
Vehicles on the access ramps or positioned transversally must be equipped with chocks.

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III.E Rail transport
III.E.1 Means of transport and equipment
General condition of loading ramps and mobile bridges
They must be in good condition and free from any roughness or sharp element.
The ramp must be inspected before starting any loading or unloading operation. In case of
aggressive/sharp zone detected (risk for tires), the ramp must be repaired immiediately, prior to
any loading/unloding operation.
of damage; if this is not the case, a reliable mechanism must be used to reduce the angle of the slope.
General condition of rail wagons and equipment
The wagons must be clean and clear of any

waste or obstacle which could damage the
vehicles or cause accidents to people.
The chocking systems must be stowed at the

side of the wagons before the vehicles are
loaded.
The wagons must be subject to regular

maintenance to avoid any traces of rust on the
vehicle.
The wagons must be fitted with side protections (such as grilles) to protect the vehicles against
vandalism (in particular stones being thrown).
The alleys must be free from any roughness or sharp item which could damage the vehicles.
The wagons must be inspected before starting any loading operation, and after any unloading
operation. In case of aggressive/sharp zone detected (risk for tires), the ramp must be repaired
immediately.
The structural elements of the wagon must be covered in shock-resistant materials to avoid any damage
to the vehicles while being handled. These materials should be subject to periodic maintenance to
ensure their efficiency.
The wagon models used to transport Renault and Nissan vehicles must be approved beforehand by
Renault and Nissan. Renault-Nissan can inspect all the rail wagons made available and refuse those
which do not comply with the quality standards.

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The wagons must be fitted with sufficient securing and chocking systems adapted to the width of the
wheels transported and in good working order.
The operator and engine-man must make every effort to ensure that the vehicles loaded are not
damaged by deposits falling from catenary systems. If the vehicles are contaminated by catenary
deposits, they must be cleaned and catenary deposits removed as soon as they arrive at their
destination.
III.E.2 Loading – unloading
The wagon access zones must be marked by means of plastic cones.
The jockeys must not drive onto the ramps quickly and must never let the clutch slip.
They must drive at reduced speed (10 km/h) on the ramps and the train, cross interconnection points
and spark arrestors at walking speed.
The loading slope must not exceed 14%, i.e. 8° .

The transport company must confirm to Renault-Nissan the models compatible with its trains.
14cm
8°
100cm
The wagons must arrive at the loading platforms in the right direction to facilitate loading and unloading
in forward gear. On fully enclosed wagons, the load direction of the vehicles must be indicated on both
sides of the wagon by means of an arrow (applied with chalk or sticker) to facilitate the unloading
procedure.
The operators must pull the wagons such that the vehicles are facing the direction of travel.
Exceptionally, loading in reverse is acceptable for the last vehicle on the platform, but only if loading in
forward gear is impossible.
During loading and unloading operations, the wagons must be levelled to avoid the vehicles having to
negotiate a step.
Side mirrors must be folded during transportation.
The wagons must be secured by applying the handbrake and using brake blocks so that they do not
move during loading and unloading operations.
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The safety distances must be respected when positioning the vehicles on the wagons to avoid any
contact between the vehicles or with the structure of the wagon:
 Between the vehicles, bumper to bumper, over or next to a short coupling in the middle of the
wagon, in the area of the axle which is not chocked : 25cm
 Depending on the type of the wagon used, there might be other minimum measures to be
respected. For instance, on wagons with a permanent coupling, 40 cm must be maintained
between a vehicle stored over the coupling and the next vehicle in the area of the axle that is
not chocked.
Gap between the Gap between vehicle

Gap to wagon
cars, bumper to roof and the wagon
structure
bumper structure
Wagon 20cm 10cm Chock height + 2cm
The alley must be cleared of all obstacles and the chocks must be correctly stowed along the edge.
 It is strictly prohibited to tow or push a vehicle which has broken down using another new vehicle.
 It is prohibited to unload a vehicle from a wagon in reverse gear (unless in the exceptional case
mentioned above).

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Vehicle on the train
 It is prohibited to fit the antenna on the vehicles in order to avoid any contact with power lines.

SAFETY RULE: if the vehicle is equipped with a full-body cover, all zippers of the cover must be closed
during transport (including driver door and windshield sides).
The vehicles must be locked during train transport.
The logistics supplier can propose a specific management of the keys in order to adapt to the local
constraints. Usually, for safety reason in Europe, each car is locked and the key is placed in the car
behind.
For any management of the keys, if the keys are in a vehicle, they must be in the driver’s door pocket.
For any management of the keys, both keys of each vehicle must never be separated.

The driver must reposition the driver's seat cover (such as seat cover, floor carpet protection, steering
wheel cover) correctly after each handling operation.
The parking brake should be applied and the gear lever positioned as follows:

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III.E.3 Lashing
Renault-Nissan recommends the use of bar chocks. Nevertheless, two types of chock are primarily
used to secure the vehicle (depending on the wagon equipment):
Mobile shoe chock Bar chock (recommended)
The chocks must be wider than the tires so as not to damage the alloy wheels.
The bar chocks must be locked.
Chocks must be in contact with tire or a minimal gap with tire is tolerated.
Three lashing methods for rail transport can be used, defined as follows:
First lashing method: external cradle chocking

Four mobile chocks or four bar chocks on the two axles (1 chock per wheel)
Second lashing method: internal cradle chocking

Four mobile chocks or four bar chocks on the two axles (1 chock per wheel)

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Third lashing method (exceptional circumstances): chocking on a single
axle
Four mobile chocks or four bar chocks on the same front axle (2 chocks per wheel on front axle)
Warning: the parking brake must be applied only if it’s blocking a same axle as the bar chocks.
Warning: a gear must be engaged only if it’s blocking a same axle as the bar chocks.
Warning: if chocking on rear axle needed, it should be specifically agreed with Renault - Nissan.
Chocks not used must be stowed and immobilised in the wagons to avoid their damaging the vehicles,
falling or being thrown out of the wagon.
The chocks must never touch any part of the vehicle other than the tires.
Chock touches mudguard Chock not immobilized
Specific cases
Vehicle on the central articulation of the rail car: must be wedged on a single axle (as per the third
mode).
Vehicles placed on a sloping bridge on account of their height: 6 chocks (4 at the front and 2 at the
outsider rear)
Vehicles whose wheelbase is greater than 3.5 m: 6 chocks (4 front, 2 rear).
For Nissan North America regions (in USA, Canada and Mexico): the industrial standard suggested by
AAR (Association of American Railroads) must be followed, including requirements on
III.E.1(Equipments) and III.E.2 (Loading and Unloading).

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III.F Container transport
Vehicles to be transported in containers are delivered to a place called depot in the section.
The depot is the place where the vehicles will be stored then loaded into a container.
Before any depot is allowed to fit vehicles in containers, a try-out must be performed with and validated
by Renault-Nissan Logistics Quality.
III.F.1 General conditions in the depot
All Quality rules described in this document must be applied by depot operators. This includes in
particular (but not only):
 Conducting a Flash AVES inspection at reception of vehicles
 The storage surface must be clean
 Minimum distances between vehicles : 30cm between bumpers, 60 cm door-to-door
 Access to the vehicles must be restricted to necessary operations – no curious people must go
around or in the vehicles
 It is strictly forbidden to drive the vehicles more than necessary (at delivery: truck to storage
area ; at loading: storage area to container) – no test drive
 Condition of stored vehicles :
o Handbrake released, gear engaged
o Seat in backward position
o Keys in the door pocket (driver side)
o Doors and windows closed
III.F.2 General conditions of containers
The container must be in good shape (no deformation).

The container door rubber seals must be in good state.
The container ground must be perfectly cleared from all garbage before start of loading operations.
III.F.3 Loading – unloading
Only treated wood respecting international phytosanitary regulations must be used.

All lashing equipment must be prepared in in advance (wood cut at right size, quantity of straps…).
During all operations, only necessary people must be in the container.
Vehicles must enter the container only after the chocks in front are in place (reduce operations around
vehicles).
Use external light inside the container – the vehicle headlamps must not be used for the purpose of
lashing operations.
Do not eat / drink / smoke in or around the vehicle.
Do not wear any sharp object (no bracelet, no watch, no ring).
If necessary, ramps must be used to enter the container.
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At arrival at destination, the unloaded vehicles must be inspected again with Flash AVES.
III.F.4 Lashing
The method for immobilization of the vehicle in the container can be proposed by the logistics supplier.
Any innovative method must be deeply investigated, tested and validated by the logistics supplier and
by Renault-Nissan Logistics Quality.
All the weight of the vehicle must be on the wheels: the vehicle may be on the ground or on steel racks,
but not hanging in the container.
Maritime transport: the immobilization method must ensure that the yaw, picth and roll of the vessel will
not damage any part of the vehicle, whatever the sea condictions.
Train transport: the immobilization method must ensure that the train transport will not damage any part
of the vehicle, whatever the sea condictions.
Example of lashing solution.

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IV Handover and transfer of responsibility
– Handling damage and repairs

AQIM V2.1
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IV.A Handover and transfer of responsibility
When a vehicle is handed-over from a “giving party” to a “receiving party”, it must be inspected in order
to look for damages.
Giving parties can be: Receiving parties can be:
 Factory  Compound
 Compound  Transformation (Renault Tech…)
 Transformation (Renault Tech…)  Transport company
 Transport company  Dealerships
This inspection is mandatory even if both parties belong to the same logistics provider.
IV.A.1 Vehicle inspection
The receiving party must be able to identify any damage at handover.

The Logistics provider should identify in the flow where damages are caused and take the necessary
measures to reduce the damage occurrence.
The lighting conditions recommended is 500 LUX for Flash AVES controls.
In case the Flash AVES is conducted on storage or loading area (with less light condition), the use of
an external LED light is recommended.
The Flash AVES methodology mentioned below is the only method accepted by Renault and
recommended by Nissan to control the vehicles (it is the method which is regarded as official in the
event of a dispute).
Flash AVES Methodology
This method is a standard common to Renault and Nissan which measures the level of quality of the
vehicle with a customer's vision. (document 6)
The person controlling the vehicles must be trained for Flash AVES, by Renault, Nissan or a local Flash
AVES certified trainer.
Inspection time: maximum 5 min

The control is carried out inside or outside with the following conditions:
 Clean, flat area
 Sufficient lighting to detect faults
 Sufficiently large gap around the vehicle (recommendation: 3m)
 Car in acceptable condition (if too dirty, rinsing may be necessary)
There are 17 points to be checked. For each point, the method specifies:
 the area to be inspected
 the inspection to be carried out
 the position the inspector should be in for the inspection

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Note: to help identify scratches and burrs/dents, a summary document may help to distinguish V1 and
V2 in the flow (document 16)
This document does not replace the FAVES methodology but serves as a decision-making aid.
Reminder: if bird droppings are detected on the vehicle, they must be cleaned off before the vehicle is
placed in storage. (document 18)
IV.A.2 Inspection of vehicles with full-body cover
The vehicles equipped with full-body covers must be inspected using a Flash AVES methodology with
following adaptations:
- The door cover must be open, secured on the roof
- The windshield cover must be open, secured on the roof (if applicable)
- The whole vehicle body is not inspected, being hidden by the cover.
o The driver door is visible so it must be inspected
o The windshield and surrounding parts are visible so they must be inspected
- The wheels / rims are inspected as defined by standard FAVES
- The cockpit is inspected from the driver position only (one door only can be opened)
- The loose equipment placed in the trunk is not checked
- The cover must be inspected for damage or trace (torn, dirty, rubbed…)
In case of any issue detected on the full-body cover (damaged or mark) the logistic supplier must:
- Take a picture of the damage/mark detected
- If possible check the body under the cover by partially removing it
- If necessary, fully remove the cover and manage a FAVES around the car.
- After this inspection:
- When the cover is partially removed: it must be placed back on the vehicle (only if the cover
is in good condition)
- When the cover is fully removed: it must not be placed back on the car, in that case, the
vehicle will follow the flow without cover (in some compounds Renault may require to put a
new cover on the vehicle: to be defined for each compound/model)
If the cover is not ensuring a good protection on transport means (and may damage the vehicle) it must
be removed prior to transport.

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If a damage is identified on the cover and the car is damaged:
- Fill in a Claim Sheet mentioning the cover mark description/localization
- Point out on the Claim Sheet that there is a damage one the vehicle as well
- The vehicle must be repaired before shipping (same as any damage)
- When possible only, do not remove fully the cover and put it back in place after repair.
If FBC is marked with no damage on car body:
- Fill in a Claim Sheet mentioning the cover mark description/localization
- Point out on the Claim Sheet that there is no damage against on the vehicle
- The Claim Sheet should remain inside the vehicle until dealer delivery
IV.A.3 PGF, copolymer wax and other adhesive films
As the PGF does not allow the protected zones to be checked, damage such as scratches or flaking
present under the PGF are the responsibility of the manufacturer, unless the PGF has been visibly
damaged.
If the PGF is in good condition, it must not be removed for inspection. If the PGF is damaged, this must
be noted on the claim sheet and it is authorized to remove it (partially if possible) in order to check if
there is a damage or not on the vehicle.
For all adhesive protections (door trim, kick-in plate,…) the same rules as for PGF must be applied.
The copolymer wax (only Renault) allows total control of the vehicle and any damage detected after the
vehicle transfer in the plant are the responsibility of the transporter.
IV.A.4 Transfer of responsibility: handling damage
If any damage or anomaly is observed, it must be recorded on a dedicated sheet “claim sheet”. (for
Renault: document 13)
If a factory fault is observed, it must be recorded on the same claim sheet as for logistics damages.
Factory faults must not be repaired by the logistics service provider except for damage deemed
dangerous to the safety of the operator (example: faulty brake, damaged steering, etc.), defined as V1+.
These repairs should be repaired by an approved dealer or workshop.
The logistics service provider must inform Renault – Nissan if any serious manufacturing fault (V1+) or
recurrent V1 observed by his personnel on the vehicles.
For Renault
All documents necessary to vehicle monitoring must accompany the vehicle until delivery to the
dealership. These include:
 Loose equipment sheet (mandatory for Renault vehicles).
 Delivery order.
 Long-term storage maintenance monitoring sheet (mandatory for Renault vehicles).
 New Vehicle preparation liaison sheet (dealership information concerning work still to be done
on the vehicle after New Vehicle preparation by the service provider)
Transportation damage (V1L)
Each detected transportation V1 damage (V1L) has to be repaired before any transportation (to next
compound or to the dealer) by the supplier operating the compound of arrival.

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Every damage V1L detected before exiting compound A must be repaired by Supplier A before
transportation.
Every damage V1L detected at compound C gate-in must be repaired by Supplier C before next
transportation. Supplier B (in charge of transport only) must never manage the repair of the
transportation damages; it will be managed by Supplier C.
Product/manufacturing defect (V1P)

In factory compounds (CLE), every detected product/manufacturing defect (V1P) will be confirmed and
corrected by the factory (vehicle goes back to factory if necessary).
In other compounds, every detected product/manufacturing defect (V1P) must be validated by DQSC-
MLD (template is provided by Renault document 24); it will be repaired by the final dealer based on
the the approved V1P sheet in the vehicle.
This V1P procedure must not be used for V2 level defects (only for V1).
Disagreements (V2Dispute)
In case the severity of transportation damage cannot be agreed by the handover parties (V1 vs. V2) the
Alliance damage classification guide (document 16) shall be used first. If the disagreement remains,
the final decision will be taken by the final dealer; the V2Dispute procedure must be used as following:
 Identify the damage on one claim sheet. The qualification V2 will be kept and notified here.
 The note "V2 dispute" will be marked (in order to indicate that there was arbitration).
 A copy of the claim sheet will be placed in the vehicle
o This claim sheet must be removed before delivery to dealer, by the last compound
 If the identified defect is claimed by the dealer at the end of supply chain, then the damage is
qualified as V1, and the repair cost will be invoiced to the logistics operator who originally
quoted as V2.
The use of the V2Dispute procedure must remain exceptional; levelling between involved parties may
be requested in order to avoid regular use of the V2Dispute.
Delivery to dealers
At dealerships, the inspection will be based on Flash AVES.
In case of V1 logistics damage, a claim sheet will be used to describe the damage. Both parties (truck
driver + dealer) must sign it. The dealer will repair the damage and the cost will be invoiced to the
transport company.
In case of V1 Product defect, a claim sheet will be used as well, signed by both parties, but the
associated cost will be handled by Renault warranty.
No V2 damage must be claimed.
For Nissan
For Nissan vehicles, the supplier must follow the damage management procedure defined by local
SCM.

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IV.A.5 Downgrading procedure
Renault
The aim of this procedure is to define the instructions to be applied for new vehicles to be delivered
which are damaged during transport.
The centre is responsible for detecting damage and applying both the assessment methods and the
downgrading rules. It must be capable of qualifying the 2 downgrading categories (B or C); it is
contractually required to respect the rules (DQSC certification). (document 14)
For category A damage, the centres are authorised to perform repairs on condition they are approved
by Renault. They ensure the management of repair lead times which aims to minimize the impact on
the customer.
Downgraded vehicles (B or C) must be blocked, physically identified and brought together in a dedicated
zone not directly visible to the public. These vehicles should be protected from the weather and should
not be repaired.
For Renault vehicles, the administrative procedures to manage these downgrading, including the use
of the VNA document, are described in document 14. It is important to precisely describe the
conditions of the accident.
No vehicle downgraded C can be owned by the service providers (No purchase of Downgraded C
allowed).
The service provider is not allowed to deliver downgraded vehicles to the network and must take
capillary transport downgraded vehicle to his centre.
In the event of an immobilising break down, the vehicle must be repaired by the closest reference
RENAULT dealership.
Repairs of downgraded B vehicles are performed by the client dealership of the downgraded vehicle
(which purchases the B-downgraded vehicle).
C-downgraded vehicles of Renault vehicles are physically handled by the GAIA organisation (parts
recycling).

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Category Vehicle Restoration operations Additional
condition criteria
New BODYWORK:
The freight  Dent removal, replacement of elements, bodywork or
forwarder components that can be dismantled or removed. <100km
Category must repair  Welding and/or filling operations are strictly
A the vehicle, prohibited.
and deliver it <15 month from
thereafter to PAINTING: MADC
the customer Painting of entire elements requiring no sanding down to
(dealer) the metal or on a surface area less than 100cm 2
Used BODYWORK:
Category Under no  Repair of elements or parts of elements of bodywork >100km
B circumstance that are not removable, requiring either sanding down
may the to the metal on a surface over 100 cm², or the use of
a VNA freight filler (spatula works with putty or tin), or welding >15 months
note must forwarder operations. from MADC
be sent to undertake
PAINTING: <36 months
RENAULT any repair. from MADC
sas in No further  Complete painting of the vehicle.
France. delivery.
Painting of entire, non-removable elements requiring
sanding down to the metal on a surface over 100 cm².
Scrap  Damages, the repair cost of which would exceed 50%

Category of the sale value of the vehicle as new.
C Under no
circumstance  Vehicle struck by lightning.
a VNA may the BODYWORK: >36 months
note must freight from MADC
be sent to forwarder  Damage, the repair of which requires specific
RENAULT undertake operations to be carried out on a straightening slab.
sas in any repair.
France. Damage requiring the replacement of the vehicle body
No further
shell.
delivery.
Nissan
Damage Judgment Extent of Damages Final Inspection Renault Nissan

Criteria Certificate classification Europe
classification
Partial Loss Can be restored to "brand Remains Damage A Damage

new" condition. Effective
Extend 1-2-
<1> Can be repaired by
3
Brush Touch-Up,
Polishing or Repainting
<2> Can be restored to
original condition by
replacing parts (NB2)
Salvage Cannot be restored to Null and Void Downgrade B Extend 4

Sales "brand new" condition but

AQIM V2.1
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can be restored as a
Total
second-hand car.
Loss
(NB1)
Scrap Cannot be restored to Null and Void Downgrade Extend 5
"brand new" condition and C
cannot be restored as a
second-hand car either.
(NB1) The criteria of a “total loss” is generally understood as a situation where “the repair
costs is on par with or exceeds the value of the vehicle (as at the time of damage
occurrence), but under this manual a “total loss” is defined as substandard against the
relevant laws, declaration or the criteria of a “brand new” vehicle.
(NB2) In case damaged parts are removed and replaced with new parts, the repaired vehicle
must undergo the final inspection process, outline of the process being as follows.
<1> Record the reasons why replacement/repairs have been judged as necessary.
<2> After replacement or repairs of the damaged parts have been completed,
verify if the vehicle meets the standards by using a tester, record and keep the
results.
<3> Personnel responsible at the section in charge of quality control of brand new
vehicles will verify
the vehicle after replacement or repairs of the damaged parts, record and keep the
results.
Remark:
For detailed judgment criteria, supplier needs to respect national regulation or local quality policy in
each region.

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IV.B Handling damage and incidents
IV.B.1 Vehicle repair on the storage area (damage or

quality hold)
All staff who do not belong to the handling team within the storage area must be trained in the vehicle
handling and storage rules presented in this manual before any intervention on the vehicles.
Any intervention at the logistics centres must also be governed by a protocol between the manager of
the centre and the operator in order to avoid any deterioration in the quality of the vehicles.
After repair activity, vehicle functions and vehicle appearance must be confirmed.
Any technical intervention on a vehicle must be carried out in a space allowing all doors to be opened
to the second notch.
Before any external intervention, the centre must take precautions to avoid any damage. Vehicles must
only be handled by the centre's personnel. The external operator must only take action with the
authorisation of the centre's manager and must only perform the technical realignment operation.
IV.B.2 Typology of repairs and responsibility
The service provider ensures the traceability of all the repair operations it performs on a vehicle; for
each repair, it must know the date, the type of repair and the person who performed it.
If the centre cannot perform the repair itself, the vehicle must be transported to the closest network on
a truck; in no event can the vehicle be driven directly to the chosen repair centre.
Type of fault Responsibility for the repair
Immobilising mechanical or electronic faults Service providers which have obtained Renault or
Nissan approval can perform repairs.
Parts missing, not on equipment sheet (under
responsibility of service provider)
Puncture (tire must be changed) In other cases, the repairs are carried out in the
Renault/Nissan dealer closer to the centre
Battery replacement
No fuel The service provider (approved or not) can perform

the repairs in the conditions of his choice
Battery charge (homologated charger only)
Missing parts indicated on the equipment
sheet
Bodywork damage requiring neither paint nor
replacement parts
Bodywork damage requiring paint or a The service provider performs the repairs in the sites
replacement part approved by the country DQS or the Service Division.
In other cases, the vehicle is repaired in the

Renault/Nissan dealer closer to the centre

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IV.B.3 Battery incidents
Nissan process for batteries are separate instructions for each compound, given by Nissan local SCM.
This chapter applies only to Renault vehicles.
If the engine does not start

This section applies when the engine cannot be started because the battery is too weak.
When the engine cannot be started because the battery is too weak, the battery must be changed
before leaving the compound.
The faulty battery must be discarded; it must not be recharged; it must not be used on any other vehicle.
The new battery must be the official Renault aftersales part; it must not be an already used battery (only
new parts on new vehicles).
If the vehicle is on a truck/train/vessel (during unloading operations), a booster must be used in order
to unload the vehicle and later if needed to start again the vehicle in order to drive it to the workshop.
If the vehicle was being prepared to be loaded on a truck/train/vessel, it must be immediately blocked
for repair, and must not be transported before the battery has been changed.
 Recharging a 12V battery that cannot start the engine is strictly forbidden.
If there is a lamp / alert message on the cluster

This section applies when the engine can be started but there is a lamp and/or a “low battery” message
on the cluster.
When there is a “low battery” warning, the battery must be recharged immediately for 6 hours
(or more).
If the vehicle is on a truck/train/vessel (during unloading operations), the vehicle must go directly to the
workshop in order to start the charging operations as soon as possible.
If the vehicle was being prepared to be loaded on a truck/train/vessel, it must be immediately blocked
for recharge, and must not be transported before the battery has been recharged.

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IV.B.4 Approved chargers and boosters
Battery chargers approved by Renault
Renault Engineering has approved a list of chargers that can be used in Logistics (see below).
- Chargers that do not appear in the table below must be validated by Renault DQSC-MLD.
- The logistics operator may ask Renault for an updated list of validated chargers (new chargers
may be validated after the release of this document)
The color of the pliers must be adapted (red for (+), black for (-)).
The cables must be in good condition (not melted, not cut…), protected for avoiding to scratch the
vehicule during charging operations.
The chargers must be maintained and calibrated regularly according to the manufacterer’s
recommendations.
LIST OF BATTERY CHARGERS APPROVED BY RENAULT ENGINEERING
Supplier name: ATEQ  Distributed by: Snap On

Product name/reference: BC512
Contact: François ROYET Francois.royet@snapon.com
Ph: +33 (0) 1 34 80 77 51
Mob: +33 (0) 6 74 78 41 81
Address
Snap On Business Solutions
54, route de Sartrouville – Parc St Laurent – Immeuble Toronto
78232 Le Pecq Cedex - France
Supplier name: FRONIUS

Product name/reference: ACCTIVA PROFESSIONAL FLASH 50A
Contact : Jean-François ESTIMADO estimado.jean-francois@fronius.com
Ph: +33 (0)1 39 33 12 13
Mob: +33 (0)6 74 89 36 26
Address
FRONIUS France
ZAC du Moulin - 8, rue du Meunier - BP 14061
95723 Roissy CDG Cedex - France
Supplier name: GYS

Product name/reference: GYSFLASH 50A
Contact : Hervé BARBAROUX h.barbaroux@gys.fr
Ph: +33(2) 43 91 55 90
Mob :+33 (0)6 22 30 51 71
Address
SAS GYS
ZI, 134 Bd des Loges - BP 4159
53 941 Saint-Berthevin Laval - France
Supplier name: DEUTRONIC

Product name/reference: DBL800-14
Contact: sales@deutronic.com
Ph: +49 8707 920-0
Address
Deutronic Elektronik GmbH
Deutronicstraße 5
D-84166 Adlkofen - Germany

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Battery chargers and tester approved by Nissan
These chargers can only be used on Nissan vehicles.

 Traction battery charger NI-251-B- 12v 10A
 DEUTRONICS - DBL1600 - 1600 Watt Vehicle Battery Charger

For motor vehicles starter battery (lead
acid/Gel/AGM/VRLA batteries
Extensive protection functions and self-
protection functions
Short circuit and reverse polarity protection
Protection against defective batteries
Electrical safety – certifications: EN60335,
EN60950, UL60950-1, UL1236, CSA C22.2
No.60950-1-07
 Midtronics EXP-800 Battery & Electrical System Diagnostic Analyzer

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Model: EXP–800 Battery and electrical
diagnostic analyzer with integrated printer
Applications:
 6 and 12 volt batteries
 12 and 24 volt charging system
Dimensions: 9 ½ in H x 4 in W x 2 ½ in D
Weight: 1 lb / 427 g
Boosters
A booster only allows a vehicle to be started when its 12V battery has insufficient charge to start the
engine. The jump-start must be used only for allowing a vehicle to be unloaded from a truck / train /
vessel. The battery will be then replaced before leaving the compound.
Renault-Nissan does not impose any specific model of battery boosters as long as the booster is
designed for automotive jump-starts, including specifically a protection against reverse connection.
In case of unavailability of booster, it is tolerated to perform the jump start with another vehicle, by using
cables, under the following conditions:
 The other vehicle must not be a new vehicle.
 The detailed procedure (including the order to connection of the cables) must be defined,
attached to the cables, and known by the operators.
The color of the pliers must be adapted (red for (+), black for (-)).
The cables must be in good condition (not melted, not cut).
The booster must never be transported in a new vehicle (trunk, passenger seat…).
The operator must take care of not damaging the vehicle with the booster or the cables (high risk of
damages on fenders and engine parts).
The boosters must be maintained regularly.
IV.B.5 Loss of keys
In case both keys of the vehicle are lost (during transport or storage), the vehicle must be transported
to the local Renault or Nissan dealer for repair.
In case only one key is lost, the vehicle must not be blocked; the missing key must be noted in the claim
sheet, and the final dealer must be informed by the logistics operator as soon as possible. The final
dealer will repair the vehicle (and invoice the cost to the responsible logistics operator).
IV.B.6 Tire puncture
A flat tire must never be repaired. It must be replaced with the same model of tire (all tires must be
identical on a new vehicle) before being transported.
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It is forbidden to drive a vehicle with a flat tire (risk of damage to
the rim). The logistics operator must either:
- Avoid driving the vehicle until the tire is changed
- Use a portable air compressor for inflating the tire until the
workshop (possible in case of slow leakage, for unloading
vehicles from trains / trucks / vessels)
- Use a spare wheel from the compound until the vehicle is
repaired
Using the vehicle spare wheel of the new vehicle is forbidden: the
spare wheel is a new part for the customer, it must not be used
during logistics operations, even for a short time.
Best practice: the compound owns

All wheel bolts must be tightened with a torque wrench. spare wheels painted in red in order
to avoid mistakes (avoid delivery of
vehicles with wrong wheel)

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V Handling electric (EV) and hybrid
vehicles (HEV)

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V.A EV: Handling damage and incidents
This section deals with the safety instructions to be applied to EVs (Electric Vehicles) in the event of
damage or incidents.
V.A.1 Identification of electric vehicles
All the centre's personnel must know how to identify the electric vehicle models.
All the centre's personnel must know how to identify the high-voltage connections/wiring: use of the
colour orange and the following logo:
V.A.2 Responsibility for electric cars at the

distribution centres
Each distribution centre concerned by the logistics of EV vehicles should be assisted by an official
person responsible for electric cars called Compound EV Manager. This person should be trained by
the service provider in how to manage EV vehicles.
The Compound EV Manager will be warned by the team manager in the event of difficulties encountered
on a EV vehicle or in the event of damage (flat Li-ion battery, battery charge in red zone, etc.).
It is recommended that the Compound EV Manager can be reacheable anytime during operations. Each
operator handling EV must know how to reach him if necessary.
It is recommended to have at least two trained Compound EV Managers in order to manage
holidays/sick days.

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V.A.3 Intervention on an EV
It is prohibited for individuals who have not followed a specific training to intervene on the vehicle's
high voltage electrical circuit. This circuit is identified by its components which are coloured orange
(cables, connections, etc.) and by the symbol:
It is prohibited to clean the engine compartment using a high-pressure cleaner.
V.A.4 Locking out an EV
The centre must identify the individuals trained and authorised to lock-out an electric vehicle.
Only these people are authorised to lock-out an electric vehicle.
A locked-out vehicle must be clearly identified as such using visual elements.
It is prohibited to intervene on a locked out electric vehicle without having received prior authorisation
from the lock-out officer.
It is prohibited to allow an individual to work alone on a locked out electric vehicle.
A locked out vehicle must not be connected to the electric charging network.
V.A.5 Behaviour in the event of an accident or fire
The general safety instructions in the event of an accident or fire must be displayed in the workplace.
If a vehicle falls from a lorry:

 On the road: the personnel is forbidden from intervening on the damaged EV
o In the absence of smoke: call an approved EV roadside assistance operator
o If smoke is present: call the fire brigade
 In the storage area:
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o The personnel does not touch the vehicle and calls the centre's electric vehicle
manager (level orange authorisation)
o The centre's manager must secure the vehicle in accordance with the specified
procedure
Behaviour in the event of a fire
Cause of the fire Intervention / action
Fire on electric wiring Extinguish with an extinguisher of type ABC, BC or C

Warn the prevention department
Evacuation if the fire cannot be brought under control
Water in a module Extinguish with an extinguisher of type ABC, BC or C

Warn the prevention service specifying the type of fire
Evacuation if the fire cannot be brought under control
Fire in the battery with much Warn the prevention service specifying the type of fire
smoke
Immediate evacuation
V.A.6 Starting an electric vehicle
The procedure is similar to that for a vehicle fitted with an automatic gearbox.
Reminder:
 Gear lever: position P
 Depress brake pedal
 Do not depress accelerator
 Insert the ignition key (or keycard) (except keyless Go)
 Turn the key to the 2nd position (the dashboard lights up).
 After 1 sec, turn the key to the next position (or press the START button) and wait for a
green light (vehicle) to light up on the dashboard.
 Wait for an audible signal before releasing the key.

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Nissan EV:
On Nissan EV, the green car-shaped light (no.10 above) indicates that the vehicle has been started.
Note:
If the gear lever position needs to be changed, the brake pedal must be depressed. (see instructions
below).
It is impossible to start the vehicle in positions N, D or R. The dashboard indicates "Select Park" or "Put
in position P".
V.A.7 Main battery charge level (Li-ion battery)
All EV cars are equipped with two different batteries:

 A so-called 12V house battery which supplies the accessories and small consumers (similar
to those in internal combustion vehicles) with specific maintenance rules.
 A high-voltage Li-ion battery for traction purposes (traction battery).
This section only concerns the Li-ion battery.
The charge level of the Li-ion battery can be easily checked by means of a gauge on the dashboard
similar to the fuel level indicator on an internal combustion vehicle.
OK to start NOK to start

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If the Li-ion battery level is not in the red zone, it is authorised to start, move and load the vehicle on a
means of transport.
If the battery level is in the red zone:

- Do not start
- Inform the Compound ZEV Manager immediately
- The vehicle cannot leave the centre in this condition (irrespective of the means of transport)
- Recharge the Li-ion battery immediately at the centre
Once the Li-ion battery is recharged, the vehicle can be loaded on a means of transport.
V.A.8 Reminder for use of the automatic gearbox
Type of gearbox
All ZEV cars are equipped with Automatic Gearbox. No manual Gearbox available
On electric vehicles, the positions of the gear lever allow a wide

range of uses:
 Position P: for Parking position. To be used to start the
engine. To change the position please press the brake
pedal and the unlock button on the lever
 Position D: for Drive. To be used for normal forward

driving
 Position N: For Neutral. To be used to move the car

manually without the engine. Do not use for starting!
 Position R: for "Reverse": to be used to drive in

reverse
Positions to be adopted for logistics operations:
Gear Box position Parking brake position

Renault-Nissan EV
Storage at centre P Released
Start the engine P Brake pedal despressed
Transport by lorry (road) P Parking brake ON
Transport by vessel (sea): P Parking brake ON
Transport by train (rail): P Parking brake ON
Remark: Any deviation in Gearbox and Parking brake positions should be agreed by Renault and
Nissan local SCM

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Particularity of Nissan Electrical cars for gearbox
‘Park’ position on shift lever
- Press the P switch as shown in right illustration in order to switch to the P(park)position.
- Nissan EV adopts electric controlled shifter and shifts automatically to position ‘P’ when you
switch off the power.
Shifting operation
- There are 4 gear lever positions: N, R, D and ECO.
- Select the position by moving the "joystick" to the positions shown in the diagrams below
(opposite direction on a "RH drive" vehicle).
Remark: ‘ECO’ enables driving range of the vehicle to be extended by consuming less power for the
traction motor and air-conditioner compared to position D.
V.A.9 Saving the Li-ion battery charge: using the

thermal comfort (hot/cold)
Use of the heating, the air conditioning (not/cold) and the de-icing function represents a high energy
consumption. This usage decreases the load of battery and increase the risk of flat battery.
From leaving the plant, the battery charge is sufficient and suitable for the logistics flow until delivery to
the dealerships without any additional recharge necessary.
Renault-Nissan recommends that its service providers reduce the use of the "thermal comfort"
functions to the strict minimum.
Only functions necessary to drive the car safely are accepted (de-icing).
If the battery level reaches the red zone, it is strictly prohibited to use the air conditioning and
de-icing functions to avoid the battery running down completely.
In such cases, please consult the Compound EV Manager before taking any further action: (manual de-
icing, Renault-Nissan approved de-icing solution)

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V.A.10 Particularities of driving an EV
As a general rule, the logistics supplier will find useful information in the user’s manual of each model.
Noise
Electrical cars are silent without any engine noise. Other cars or pedestrians cannot hear the arrival of
the car.
 The driver should take this aspect into consideration and drive slowly and carefully.
 Occasionally, the driver can use the warning instruments (horn, lights, etc.)
Automatic gearbox
In some cases, an EV car may move a few meters if the brake pedal is released even if the accelerator
is not touched.
 To immobilise the EV and stop all movement, the brake pedal must always be depressed or the gear
lever must be set to P.
Stopping the vehicle
Conditions for stopping the engine: the vehicle must be stopped with the lever in position N or P.
WARNING! Never stop the engine before the vehicle has come to a complete stop, as stopping the
engine prevents the assistance from working: brakes, steering while deactivating the passive safety
measures such as airbags and pretensionners.
if the vehicle is equipped with an ignition key, removing it ensures that the engine is really stopped.
If the vehicle has a keycard (example: Zoe), ensure that the engine is stopped by applying the following
procedure:
- press the "start/stop" button
- the READY message on the dashboard disappears, indicating that the engine has
stopped.
If the card is no longer in the passenger compartment when you request the engine stop (a situation
which should not arise during transport):
- press the "start/stop" button
- the message "card absent press for long time" appears on the dashboard
- press the "start/stop" button for more than two seconds (until the previous message disappears)
- the READY message on the dashboard disappears, indicating that the engine has stopped.

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V.B EV: Battery recharging procedure
V.B.1 Recharging the Li-ion battery
Charging flap
Each electric vehicle is equipped with a recharge plug, normally located on the front panel (location
may vary from one model to another).
Charging cable
The vehicle must be equipped with a recharging cable intended for the end customer. This equipment
will be notified on the loose equipment sheet (Renault).
The logistics service provider and the centres must be equipped with their own recharging equipment
for ZEVs.
 It is strictly prohibited to use the cable delivered with the new vehicle. (This cable needs to
remain in mint condition for the end customer)

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Connection procedure
 Open the charging flap.

 Open the socket cover
 Push the button on the cable handle
 Connect the cable to the vehicle socket
 Insert (connect) the other end of the charging cable into the
dedicated EV charging terminal.
Indication on the dashboard:
A charging indicator is visible on the dashboard.
Note: it is impossible to start the vehicle with the

charging cable connected.
Charging time
If the battery level is in the red zone, the vehicle charge must reach at least 50% (approximately 4-5
hours).
Remark: do not charge the battery above 70% of the maximum. (except for charge by CLE).
Disconnection procedure
When the indicator on the dashboard indicates a minimum battery charge of 50%
- Disconnect the cable from the electricity source (charging terminal)
- Push the button on the handle on the vehicle side

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- Disconnect the cable from the charging socket
- Close the socket cover
- Close the flap
- Return the charging cable to its place.
V.B.2 Procedure if the vehicle does not start ( Li-ion

battery flat)
Before declaring a flat traction battery, the logistics provider must make sure the 12V battery is not flat
(this would be the origin of an impossibility to start).
If the Li-ion battery is flat and it is impossible to start the vehicle, please apply the following instructions:
- Block the vehicle in the IT system
- Declare V1L damage (logistical damage)
- Put the gearbox in neutral position N
- For Leaf, remove fuse according to Leaf vehicle handling manual
- Check that the parking brake has been released
- Pull the vehicle with another vehicle using the towing eye and towing bar to the closest
recharging terminal. (max speed authorised: 20km/h)
- Recharge the battery up to minimum 50% charge (5 hours, see recharging procedure
above)
Towing
The compound should be equipped with a towing bar.
Pay attention to the bumper when handling the towing bar and towing eye to avoid any further damage
to the car.
The towing vehicle must not be a new vehicle.

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V.C Particularities of the Renault Twizy model
The Twizy vehicle is a very specific model. Handling this vehicle requires specific training for operators
about this chapter.
"Current cut-out" fuse
For the Twizy, a fuse must be removed during transit and storage, with the following particular cases:
 This fuse is removed if the Twizy is in transit (in port terminals and in compounds).
 The fuse is not removed during road transportation
 The fuse is not removed for short sea maritime transportation
 The fuse is removed for deep sea maritime transportation
When removed, the fuse must be placed in the storage tray located on the left side of the dashboard.
To access the fuse, a plastic cover must be removed. This cover must be in place when the fuse is in
place. When the fuse is removed, the cover can be placed carefully on the rear seat (except for deep
sea) or put back in place (mandatory for deep sea).
Note: when the fuse is removed, it is impossible to start the Twizy, or to release the parking brake.
60A fuse Position of the 60A fuse (removed and in place)
Location of the fuses Storage tray where the fuse must be stored Position of the fusebox cover
Handbrake
It is not possible to release the handbrake when the 12V battery is discharged, or when the current cut-
out fuse is removed.

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The handbrake can be released as following:
 With ignition ON
 Press on the brake pedal and maintain it pushed
 Gently pull the lever 1 towars you
 Press the button 2 located on the lever (safety measure)
 Push the lever down as far as it will go
The handbrake can be applied as following:
 Pull the lever 1 upwards and make sure the vehicle is immobilized.
 The warning lamp 3 will appear on the instrument panel.
Note: When the engine is turned on and the handbrake is applied, the warning lamp 3 will flash.
Starting
The vehicle can only be started if the charging cable has been disconnected from the vehicle.
For driving, the position D or R must only be selected when stopped (speed = 0) with the brake pedal
depressed and the accelerator pedal free.
To protect the integrity of the charging cable, always check before starting that it is correctly stowed in
its housing.
If the 12V battery is flat and the gear lever remains blocked, an exceptional breakdown assistance
procedure is necessary. In this case, contact the Compound EV Manager.
Steering blockage position
To unlock the steering wheel, move the key and steering wheel slightly if necessary.
To lock the steering wheel, remove the key and turn the steering wheel until it locks.

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Transport cover
For transport, Twizy is equipped with an integral transport cover adapted to its shape.
The cover has two openings with zippers:
- One zipper opens the windshield area
- The other zipper is on the left side, allowing access to the driver's seat.
The wing mirror pockets can be opened for driving for greater visibility, but they must be completely
closed during storage and transport.
The cover must be fully closed (door side + windshield side + wing mirrors pockets) during transport.
The cover must be fully closed (door side + windshield side + wing mirrors pockets) during storage.
The windshield part of the cover must be opened for driving only.
The “door” side of the cover is opened to allow access to the driving position, the lower part can be
closed (from inside) while driving, in order to avoid dust or dirty water from pudles.
Doors
The doors of Twizy open vertically and the stopper is fragile.

Opening (and closing) the doors of this vehicle must be done gently.
Driving with doors open is strictly forbidden.
 
Maritime transport
For maritime transport of Twizy, apply the following instructions:

- Remove the wheel covers and place them in a protected bag in the car (rear seat) (except for
alloy rims)
- Remove the current cut-out fuse (if deep sea transport), put the fuse in the tray on the left-hand
side of the dashboard and the fuse cover back in place
- Lash the vehicles in accordance with the this document’s rules (as per other Renault models).
- Place the keys in the tray on the left-hand side of the dashboard.
Most Twizy vehicles are equipped with doors opening upwards. Make sure the ceiling above the car is
always high enough.

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Road transport
Loading on the tractor is prohibited (except on specific floor with full load).
Loading on the trailer (attached to the tractor) is similar to standard loading. The maximum opening
between the two sides for the wheels must not exceed 83cm in order to avoid any damage.
Train transport
Twizy cannot be transported on trains.
Lashing
Lashing is performed in accordance with this document’s general instructions for truck or vessel.
For lashing on trucks, use straps in a sheath, straps with pads cannot be used for Twizy.

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V.D HEV: Hybrid vehicles
V.D.1 Restrictions when lashing vehicle in hold
In order to reduce extra-load to battery and clutch system, please avoid lashing on a slope (upward) in
boats.
V.D.2 Shifting condition for EV/petrol engine drive
Working hybrid system

If "READY to drive” light on instrument panel is on, the vehicle is ready to be driven even if the internal
combustion engine may not be running.
 Starting and low-speed driving.
Just driven by electric motor. "EV" light illuminates.
 Normal driving (average/high speed)
The starting and stopping of electric and internal combustion engines are controlled
automatically to maximise fuel consumption efficiency. If the battery charge is low, the combustion
motor generates the necessary electricity to charge the Li-ion battery.
 Decelerating and braking
The kinetic tire energy is transformed into electricity when braking to charge the Li-ion battery
(regenerative braking).
 Stopping
Stop combustion engine and save fuel.
 Others
The following cases concern driving at low-speed or stopping with the combustion engine.
 Charge level of the Li-ion battery is low to generate the necessary electricity.
 Temperature of engine coolant water is low (to warming up engine).
 When the gear selector lever is in position 'P' (Parked) and the driver gets out of his seat

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"READY TO DRIVE" light:
When the engine is running the light above comes on when the vehicle is ready to drive and remains lit
while driving.
When starting hybrid system, the light flashes until the vehicle is ready to drive.
 Keep the gear selector in P "Parked" until the "READY TO DRIVE" light comes on
V.D.3 How to start/stop the hybrid system
The procedures for starting and stopping hybrid vehicles are identical to those which apply to internal
combustion vehicles.
Note:
 Before leaving the vehicle, check that the gear lever is in position ‘P’ and that the power supply
is set to ‘OFF’.
 The ‘LOCK OFF’ power supply cannot be switched off and the key cannot be removed if the
gear lever is not in position ‘P’ "Park".
 Shift 'P' warning indicator will be lit.
V.D.4 Instructions/precautions for preventing

discharge of Li-ion battery
Make sure the power is turned off when the vehicle is stored/lashed on a ship or truck to preserve the
battery capacity.
The fact that the key is removed from the ignition (and stored in its place) ensures that
the engine power supply is switched off.
The fact that the "Ready to Drive" light is out ensures that the engine power supply is
switched off.
 When keeping condition with 'N'(Neutral) and releasing parking brake, system is NOT automatically
shut down until Li-ion battery goes flat.
 When the Li-ion battery charge is lower than 20%, the hybrid system does not start. (on-board charge
by idling engine is not available and special charging equipment or battery overhaul is necessary.)
Note concerning long-term storage
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If the vehicle is stored for along period of time (more than one month), charge the Li-ion battery by
starting the engine and leaving to idle.
Once a month, it is therefore necessary to start the engine and leave to idle until it stops automatically.
During idle-speed recharging, check that all doors are closed, the gear lever is in position P "Park" and
the handbrake is applied.
When the Li-ion battery charge level reaches 35% or more, the idling engine stops automatically.
V.D.5 Towing method
When the 12V battery is flat and the power supply command is set to ‘OFF’, the steering wheel is
blocked.
 If the vehicle is towed, connect the battery to that of the tow vehicle, set the power supply command
to ‘ON’ and this will unlock the steering column.
 Tow by another vehicle with speed less than 30km/h and range 30km
V.D.6 Operation recommended when loading HEVs on

a lorry/railway wagon:
When loading a vehicle on a wagon in reverse gear, there is a risk that the system may overheat due
to increased clutch temperature especially at very low speeds (1-2 km/h). In this case, a warning light
comes on and the message "HV SYSTEM OVER HEAT" appears. This message prevents the clutch
from becoming worn, thereby reducing its service life.
 It is essential to follow the procedures (prioritise loading in forward gear) to avoid wear and
overheating of transmissions before delivery to the customers.

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V.D.7 Loading operations on a slope (transporter)
Forward loading with shift selector in "D" (Drive) position on truck is recommended for HEV (less risk
due to loading speed and lower gear ratio for the transmission)
The following procedure is recommended when loading the vehicle on a truck in reverse with gear
selector lever in position R (reverse):
 Load at idle speed with engine running until it stops automatically.
 Load the vehicle carefully at an appropriate speed with fixed pressure on the acceleration pedal
(climbing speed of 3-4 km/h with 2/8 depression of accelerator pedal necessary for normal
slope)
If the "HV SYSTEM OVER HEAT" message is displayed

during loading process:
 Stop the vehicle by depressing the brake pedal and
selecting position N "Neutral".
 Validate the warning message, place gear lever in
position D.
 Unload the vehicle and park on a horizontal surface.
 Set the power supply command to ‘OFF’ and wait 10
minutes before starting the engine again and
beginning the loading operation.
Important remark: In any case, please follow technical instructions communicated by local SCM
(Renault and Nissan)

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VI New vehicle preparation in logistics

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The purpose of the New Vehicle preparation process is to prepare the vehicle for handover to the end
customer. It is usually done by the dealer in its own workshop, a few days before the delivery to the
final customer.
However, some dealers prefer to request to an external service provider to perform these operations.
This service provider can be:
 The VDC (Vehicle Distribution Center), which is the last compound on which the vehicle is
stored. The operations are done just before loading the vehicle on a truck for delivery to the
dealer
 Another company (different from the VDC) that will perform the operations. The VDC will deliver
the vehicle at this company’s workshop (instead of at the dealer’s)
When the New Vehicle preparation is not done by the dealer, the procedure must be adapted in order
to keep the vehicle protected for the last road transport. In such a case, the following table specifies
when the protections can be removed:
Protection What to do during the adapted New What will be done by the
Vehicle Preparation dealer
Copolymer protection Removed according to the procedure described in -

(document 20)
Paint Guard Film (on roof, Removed -

bonnet, spoilers, review
mirrors, fenders…)
Foam blocks (on bumpers, Must be kept. Removed

doors)
If removed for a better washing, the operator must
replace new ones (using approved foam blocks, on a
dry surface)
Exception for direct delivery to customer: removed.
Seat protection (plastic Must be kept for driver seat. Removed

covers)
For other seats, it can be removed.
Protective film on steering Must be kept. Removed

wheel, on driver’s sill, on
driver’s door trim
Driver floor mat protection Must be kept. Removed.

If removed to a better cleaning of the vehicle, a new
one must be applied.

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Washing facilities must not damage the paint of vehicles (eg risk of light scratches in case of
inappropriate brushes in automatic washing facilities).
It is reminded that it is forbidden to retighten the wheel bolts during these operations (risk of deformation
of bolts). The wheel bolts are screwed with appropriate torque in factories, there is no need to overscrew
them.
It is reminded that the de-wax product (used for removing the copolymer protection) must not be left to
dry on vehicles (risk of stains on the paint or on bumpers).

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VII Quality assurance for technical
services

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The logistics operator can perform different technical operations on the vehicles:
 Repair
 Long Term Storage Maintenance
 12V Battery disconnection/connection
 New Vehicle preparation
 Accessory parts mounting
 …
These operations must be carried out in accordance with the sequences defined by Renault-Nissan.
The operators who must be trained to perform these operations and specific services.
A systematic auto-control of the operations carried out must be defined.
These operations and services must be subject to regular internal controls and audits.
All measuring equipment (compressor, torque wrench, etc.) must be calibrated regularly according to
the manufacturer's instructions.
In particular, the 12V batteries chargers must be approved by Renault and Nissan. Before investing in
chargers, the logistic supplier may check with Renault-Nissan if the model is approved.
Vehicle cleaning preparation Adjusting tire pressure

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VIII Indicators and traceability

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VIII.A Monthly indicators
VIII.A.1 Renault KPI definition

The following indicators must be sent to the DQSC-MLD every month for 12 rolling months using the
standard table. (document 22)
Damage rate ex-works (at transfer of responsibility from plant to service provider) – Per plant and per
vehicle
Global damage rate (N1/D1) – Per means of transport and per centre
N1 = Number of vehicles concerned by one or several A category damages (V1L damages caused during
transportation, while being handled at the centre or when being distributed to the network during month M).
D1= Number of vehicles dispatched or distributed during month M
Damage rate at dealer arrival (T3A or DDR) – (N2/D2) – Per centre

N2 = Number of vehicles concerned by one or several A category damages (V1L damaged vehicles delivered
unrepaired to the dealers or damages caused during the final delivery to the dealership during month M).
D2 = Number of vehicles distributed during month M
Rate of dealer arrival reserves – (N3/D3) – Per centre

N3 = Number of initial damage reports (one per vehicle) issued by the dealers and reporting one or several A
category damages (damaged vehicles delivered unrepaired to the dealers or damages caused during the final
delivery to the dealership during month M).
D3 = Number of vehicles distributed by the centres during month M
Note: D2 = D3, and N3 > N2. All initial damage reports (counted in N3) are not always invoiced by the dealer. Only
the invoiced ones are counted in N2.
Global cost of damage repairs (in Euro) – (N4) – Per centre

Sum of all costs for repair of damaged cars along the flow (approach, centre, capillarity damages)
Global cost of damage repairs/vehicle distributed SPS (in Euro) – (N4/D1) – Per centre
Sum of all costs for repair of damaged cars along the flow divided by the number of vehicles distributed to the
dealer.
A detailed list of all damages with VIN details per month must be available every month if
necessary: location of the damage, component damaged, level of damage, etc.
Detailed list of vehicles having benefited from long-term maintenance – Per centre
On the vehicle: VIN, MADU date, model
On the maintenance operations: storage centre, type of operation, date
Quantity of vehicles downgraded B or C – Per centre

Using the template document provided by Renault
AQIM V2.1
115
VIII.A.2 Nissan KPI definition
All the logistics suppliers (transportation, storage, workshop) shall ensure that quality objectives,
including those needed to meet requirements, are followed.
The quality objectives shall be measurable and consistent with the quality policy.
All the logistics suppliers shall:

 Monitor information related to Nissan (Global & Local) perception as to whether the organization
has met requirements.
 Determine the methods for obtaining and using this information
 Example: customer data on delivered vehicle quality, warranty claims, dealer reports
 Conduct internal audits at planned intervals (to determine whether the quality management
system, the standard conformity)

AQIM V2.1
116
VIII.B Indicators and traceability
The following indicators must be presented to Renault or Nissan on request (during audits or surveys).
Repair time for damage under the responsibility of the centre

The average times and the distribution thereof are presented.
Storage area and workshop audit + results + associated action plans

For internal audits and those performed by Renault/Nissan.
The dealerships submitting most complaints and associated action plans
Ageing of vehicles to be delivered
Customer complaints and response time
Traceability of the maintenance operations carried out on each vehicle
Traceability of vehicles disconnected/reconnected

Only concerns the vehicles on which the 12V batteries must be disconnected

AQIM V2.1
117
Appendix – List of acronyms
 AVES: Alliance Vehicle Evaluation Standard
 CECL: Centre d’ECLatement (Splitting Centre)
 CIM: Centre d’Importation (Import Centre)
 CLE: Centre Livreur Expéditeur (Dispatch-Delivery Centre)
 DQS: Direction Qualité et Services (Quality and Services Department)
 DQSC-MLD: Direction Qualité et Satisfaction Client de la Logistique de Distribution
(Distribution Logistics Quality & Customer Satisfaction)
 FAVES, Flash AVES: Flash Alliance Vehicle Evaluation Standard
 FEV: Fiche Equipements Volatils (loose equipment sheet)
 FQLA: Fiche Qualité Logistique Aval (downstream logistics quality sheet)
 PGF: Paint Guard Film (sometimes called rapgard)
 VIN: Vehicle Identification Number
 VN: Véhicule Neuf (new vehicle)
 EV: Electric Vehicle
 HEV: Hybrid-Electric Vehicle
 PHEV: Plug-in Hybrid-Electric Vehicle
 R20: Nissan Department in charge of Vehicle Logistics
 FBC: Full-Body Cover
 Local SCM: Local Supply Chain Management

AQIM V2.1
118

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Alliance

Quality Instruction Manual

Alliance Quality Instruction Manual for New Vehicle Distribution

Alliance Quality Instruction Manual for New Vehicle Distribution

Alliance Quality Instruction Manual for New Vehicle Distribution

Alliance Quality Instruction Manual for New Vehicle Distribution

I Vehicle handover upon leaving the factory ..................................................... 9

Alliance Quality Instruction Manual for New Vehicle Distribution

Alliance Quality Instruction Manual for New Vehicle Distribution

1 FQLA – Downstream Logistics Quality Sheet (RMSCFOREN20120009) YES NO

2 FEV – Loose Equipment Sheet (example) YES NO

3 Document explaining the FEV pictograms YES NO

4 Renault Long Term Stock Maintenance (01-33-201) YES NO

5 Nissan Long Term Vehicle Storage Guidelines NO YES

6 Flash AVES Methodology YES YES

9 Long-term maintenance monitoring sheet (01-33-201 appendix 9.1) YES NO

13 Claim report YES NO

14 Downgrading procedure (RPIFEQPRD20050002) YES NO

17 Repair approval procedure for compounds YES NO

18 Washing method for bird droppings YES YES

20 Removing vehicle protection (NT 0568A) YES NO

22 DQSC-MLD KPI Reporting Sheet YES NO

23 Standard state of vehicles at handover to Logistics (RPIFSLRSC20160002) YES NO

24 V1P sheet (RMSCFOREN20160003) YES NO

Alliance Quality Instruction Manual for New Vehicle Distribution

Alliance Quality Instruction Manual for New Vehicle Distribution

I.A.1 Packaging table

Protects the bumper in case of low

Adhesive plastic film or fabric to be applied on the

Specific Body Protection

Full body covers with access to the driving position:

Thin layer of copolymer wax (3 - 5µm) on horizontal

Alliance Quality Instruction Manual for New Vehicle Distribution

I.A.3 Nissan packaging codes

Nissan does not use Copolymer protection.

Alliance Quality Instruction Manual for New Vehicle Distribution

This section only concerns Renault vehicles.

I.B.1 Loose Equipment Sheet

The pictograms used in the FEV are standardised. (document 3)

The FEV constitutes an element of conformity:

Alliance Quality Instruction Manual for New Vehicle Distribution

VIN Date of Plant

I.B.2 Position of the FEV

The sheet is printed and positioned in the vehicle in the plant.

Alliance Quality Instruction Manual for New Vehicle Distribution

I.B.4 Position of loose equipment

Alliance Quality Instruction Manual for New Vehicle Distribution

I.C.1 Standard condition of vehicle for factory gate-out

I.C.2 Control and transfer from factory to CLE

I.C.3 Repair of damaged vehicles on dispatch -delivery

Alliance Quality Instruction Manual for New Vehicle Distribution

Alliance Quality Instruction Manual for New Vehicle Distribution

II.A Vehicle storage

II.A.2 Storage area

 It is forbidden to park vehicles in a zone subject to flooding.

Alliance Quality Instruction Manual for New Vehicle Distribution

 It is forbidden to store vehicles on grass, on soil, on stones or on gravel.

Alliance Quality Instruction Manual for New Vehicle Distribution

Minimum gap between bumpers and any other obstacle

Alliance Quality Instruction Manual for New Vehicle Distribution

Longitudinal and lateral good alignments

Best practice: mark on ground for perfect longitudinal alignment

II.A.4 Standard types of storage