Professional Documents
Culture Documents
1. Introduction
Need to balance
Business change
Project
Temporary organization
Characteristics
Introduce change
Are cross-functional
Are unique
Project management
Planning
Delegating
Monitoring
Control
Motivation
Time
Cost
Quality
Scope
Benefits
Risks
Plans activities
Delegates work
Exerts control
Costs
Timescales
Quality
Scope
Risk
Benefits
Principles
Themes
Processes
Tailoring
Best-practice guides
P3O
Gateway
M_o_R
ITIL
PfM
MSP
Best-practice models
P3M3
P2MM
Specialist aspects
Detailed techniques
Leadership capability
Accountability
Delegation
Authority
Communication
Why
When
By whom
For whom
ATOs
ACOs
2. Principles
Is approved
Seek lessons
Record lessons
As project progresses
As project closes
Engages stakeholders
Business sponsors
Users
Suppliers
Plan
Delegate
Monitor
Control
Planning horizons
Directing
Managing
Delivering
Time
Cost
Quality
Scope
Risk
Benefit
Defines scope
Purpose
Composition
Derivation
Format
Quality criteria
Quality method
Acceptance disputes
Rework
Scope creep
User dissatisfaction
Scale
Complexity
Importance
Capability
Risk
Business Case
Organization
Quality
Plans
Risk
Change
Progress
Scale
Nature
Complexity
Formal/informal
Detailed/concise
4. Business Case
4.1 Purpose
Desirable
Viable
Achievable
Is continually updated
Costs
Risks
Benefits
Output
Outcome
Benefit
Depends on project
Compulsory
Not-for-profit
Evolving
Customer/supplier
Multi-organization
Depends on measure
Return on investment
Non-financial benefits
Executive is responsible
May be delegated
Is derived from:
Project mandate
Project Plan
Risk Register
Is continually reviewed
Issues
Risks
Identify benefits
4.3.4.1 Reasons
Do nothing
Do minimum
Do something
Are measurable
Are assigned
4.3.4.5 Timescale
Period for incurring costs
4.3.4.6 Costs
Through-life costs
Net benefits
Payback period
Sensitivity analysis
Benefits
Costs
4.4 Responsibilities
Corporate/programme management
Provide project mandate
Executive
Senior User(s)
Specify benefits
Senior Supplier(s)
Project Manager
Project Support
5. Organization
5.1 Purpose
Accountability
Responsibilities
5.2.1 Project
Is temporary organization
Needs to be flexible
5.2.2 Programme
Business
User
Supplier
Corporate/programme management
Commission project
Identify Executive
Directing
Project Board
Managing
Project Manager
Time
Cost
Quality
Scope
Risk
Benefits
Delivering
Team members
Deliver products
Quality
Timescale
Cost
Is temporary
Responsibilities
Goals
Limits of authority
Relationships
Skills
Knowledge
Experience
Delegates effectively
Provides resources
Authorizes funds
External stakeholders
Authority
Credibility
Ability to delegate
Availability
Is agreed by Executive
Is tailored to project
Configuration management
Planning
Risk management
Quality methods
Progress reporting
Project roles
Specialist training
5.3.3.3 Part-time teams
Lead
Direct
Prioritize work
Resolve issues
Defines standards
Processes
Templates
Tools
Support/oppose project
5.4 Responsibilities
Corporate/programme management
Appoint Executive
Executive
Senior User
Senior Supplier
Project Manager
Team Manager
Project Assurance
Project Support
6. Quality
6.1 Purpose
Create products
6.2.1 Quality
6.2.2 Scope
Is defined by
Product Descriptions
Communicating
Control
Ease of use
Ease of support
Ease of maintenance
Appearance
Major functions
Development costs
Running costs
Capacity
Availability
Reliability
Security
Accuracy
Performance
Includes:
Product purpose
Product composition
Who
Why
What
Define quality
Criteria
Tolerances
Methods
Skills
Responsibilities
Producer
Reviewer
Approver
In-process methods
Appraisal methods
Testing
Quality inspection
Objectives
Chair
Presenter
Reviewer
Administrator
Review preparation
Complete
Conditionally complete
Incomplete
Review follow-up
Side-benefits
Stakeholder engagement
Leadership
Team building
Developing individuals
Quality documentation
Quality culture
Provide assurance
6.4 Responsibilities
Corporate/programme management
Executive
Senior User
Project Manager
Product Descriptions
Work Packages
Team Manager
Project Assurance
Project Support
7. Plans
7.1 Purpose
Facilitate communication and control
A document
Products
Timescales
Costs
Quality
Benefits
Scope
Quality
Risk
Timescale
Cost
Benefits
Project Plan
Stage Plans
Team Plans
Are optional
7.3.1 Philosophy
Audience
Planning tools
Estimating methods
Levels of plan
Monitoring methods
Improves communication
Can have starting point from which all entry points are attached
7.3.4.1 Activities
Identified by
Management
Quality checking
Specialist product
7.3.4.2 Dependencies
Purchase order
Challenge estimates
Estimating techniques
Top-down
Bottom-up
Comparative
Parametric
Single-point
Three-point
Presentation formats
Gantt charts
Spreadsheets
Product checklist
For resources
For activities
Constraints
External dependencies
Assumptions
Risks
Risk responses
7.4 Responsibilities
Corporate/programme management
Executive
Senior User
Senior Supplier
Project Manager
Design plans
Team Manager
Project Assurance
Monitor changes to Project Plan
Project Support
Baseline, store and distribute Project Plans, Stage Plans and Team Plans
8. Risk
8.1 Purpose
Threat or opportunity
Project objectives
Time
Cost
Quality
Scope
Benefits
Risk
Identify risks
Assess risks
Likelihood
Impact
Immediacy
Control risks
Involve stakeholders
Risk appetite
Risk tolerances
Escalation procedures
Unique identifier
Who raised it
Category
Description
Proximity
Response category
Response actions
Status
Risk Owner
Risk Actionee
8.3.5.1 Identify
Identify context
Is influenced by:
Stakeholder needs
Organization's environment
Records
Risk reporting
Timing of activities
Risk scales
Likelihood
Impact
Proximity
Risk categories
Adherence to budget
Adherence to schedule
Risk tolerances
Risk budget
Identify risks
Review lessons
Risk checklists
Brainstorming
Cause
Event
Effect
8.3.5.2 Assess
Estimate
Probability trees
Expected value
Pareto analysis
Evaluate
Risk models
Expected monetary value
8.3.5.3 Plan
Avoid
Reduce
Fallback
Transfer
Share
Accept
Exploit
Enhance
Share
Reject
Inherent risk
Residual risk
Secondary risk
8.3.5.4 Implement
Risk owner
Risk actionee
Checkpoint Reports
Highlight Reports
Lessons Reports
8.4 Responsibilities
Corporate/programme management
Executive
Senior User
Senior Supplier
Project Manager
Team Manager
Ensure risk management practices are in line with Risk Management Strategy
Project Support
9. Change
9.1 Purpose
Identified
Assessed
Approved
Rejected
Deferred
Configuration items
Product component
Product
Release
9.2.3 Issues
Off-specification
Problem/concern
Records
Performance reporting
Timing of activities
Priority scale
Severity rating
Severity handling
Change Authority
Change budget
Status
Version
Variant
Required actions
Significant events
Impact assessment
Recommendation
Planning
Identification
Control
Status accounting
9.3.3.1 Capture
9.3.3.2 Examine
Performance targets
Business Case
Risk profile
Primary stakeholders
9.3.3.3 Propose
Identify options
Evaluate options
Recommend options
9.3.3.4 Decide
9.3.3.5 Implement
9.4 Responsibilities
Corporate/programme management
Change control
Issue resolution
Configuration management
Executive
Determine Change Authority
Senior User
Safeguarding benefits
Senior Supplier
Project Manager
Team Manager
Project Assurance
Project Support
10. Progress
10.1 Purpose
Monitor and compare actual achievements against those planned
Monitor progress
Detect problems
Identify risks
Time
Cost
Quality
Scope
Benefit
Risk
Corporate/programme management
Project Board
Project Manager
Team Manager
Authorizations
Progress updates
Authorizations
Progress updates
Ensure key decisions are made prior to detailed work being implemented
Scale
Risk
Balancing
Planning horizon
Technical stages
Programme activities
Level of risk
Event driven
Time driven
Highlight Report
Checkpoint Report
Project Plan
Stage Plans
Exception Plan
Work Packages
Daily Log
Issue Register
Quality Register
Risk Register
Lessons Log
Lessons Report
10.3.3.4 Reporting progress
Checkpoint Report
Highlight Report
Stage-level exceptions
Project-level exceptions
10.4 Responsibilities
Corporate/programme management
Executive
Senior User
Senior Supplier
Project Manager
Highlight Reports
Lessons Reports
Team Manager
Project Assurance
Project Support
Number, record, store, and distribute Issue Reports and Exception Reports
11.2.1 Pre-project
Plan in detail
Obtain funding
Assigns work
Gains approval
Maintains records
Daily Log
Lessons Log
Issue Register
Risk Register
Quality Register
Assign work
Monitor progress
Archive documentation
Starting up a Project
Directing a Project
Initiating a Project
Controlling a Stage
Closing a Project
12.1 Purpose
12.2 Objective
Authorities exist
12.3 Context
12.4 Activities
Project Manager - P
12.4.5 Select the project approach and assemble the Project Brief
13.1 Purpose
13.2 Objective
13.3 Context
Manages by exception
13.4 Activities
Inform stakeholders
Make decision
14.1 Purpose
Establish solid foundation for the project
14.2 Objective
How risks, issues and changes will be identified, assessed and controlled
14.3 Context
14.4 Activities
Seek lessons
Seek lessons
Review Risk Register and Daily Log
Seek lessons
Project Manager - A
Project Assurance - R
Project Support - P
Seek lessons
Review strategies
Seek lessons
Seek lessons
Seek lessons
Project definition
Project approach
Include or reference
Role descriptions
Project Plan
Project controls
15.1 Purpose
15.3 Context
15.4 Activities
Work Packages
Phased handover?
Assemble information
Checkpoint Reports
Risk Register
Issue Register
Quality Register
Lessons Log
Product Status Account
Issues
Informal issues
Formal issues
Report status
Risks
Report status
16.1 Purpose
Accepting
Executing
Delivering
16.2 Objective
Products
Effort
Cost
Timescales
Accurate
At agreed frequency
16.3 Context
Obtains approval
16.4 Activities
Obtain approvals
17.1 Purpose
17.2 Objective
Business Case
Project Plan
17.3 Context
17.4 Activities
Approved changes
Issue Register
Project Plan
Time
Costs
Project environment
Fixed point
18.2 Objective
Benefits
Assess benefits
18.3 Context
A clear end
Transfers ownership
18.4 Activities
Close records
Adapt themes
What is embedding?
Process responsibilities
Scaling rules
Standards
Tools
Process assurance
Are universal
Project scale
Multi-organization projects
Project type
Sector differences
19.4.1 Themes
Budget
Benefits
19.4.1.2 Organization
Programme board
Senior Responsible Owner
Programme manager
Lead supplier
Project Executives
Avoid duplication
19.4.1.3 Quality
19.4.1.4 Plans
19.4.1.5 Risk
Risk categories
Risk scales
Probability
Impact
Proximity
Escalation procedures
19.4.1.6 Change
19.4.1.7 Progress
19.4.2 Processes
Is relative to organization
19.5.1.1 Themes
Organization
Business Case
Plans
Product Descriptions
Product checklist
Quality
Risk
Risk analysis
Risk responses
Change
Progress
19.5.1.2 Processes
Remain relevant
Starting up a Project can be less formal
Management systems
Governance structures
Corporate cultures
19.6.1 Themes
Benefits
Internal costs
External costs
Project risks
Operational risks
Sales objective
19.6.1.2 Organization
Senior Supplier
Project Manager
Project Board
19.6.1.3 Quality
19.6.1.4 Plans
19.6.1.5 Risk
19.6.1.6 Change
19.6.1.7 Progress
Frequency
Format
Formality
19.6.2 Processes
Starting up a Project
Initiating a Project
Work Package
Contract
Examples
Joint ventures
Collaborative research
Inter-departmental projects
Inter-governmental projects
Inter-agency projects
Alliance contracting
Bidding consortium
Partnerships
Design
Build
Test
Transition
Format
Composition
Quality criteria
In programme context
In project context
Is best practice
UK central government
Health sector
Local government
Defence
Delivers peer review
Leadership
Negotiation
Interpersonal skills
Are non-prescriptive
A.1.1 Purpose
A.1.2 Composition
Benefits to be measured
Resources needed
Baseline measures
A.1.3 Derivation
Business Case
Document
Spreadsheet
Presentation slides
A.2.1 Purpose
Costs
Development
Implementation
Benefits
Risks
A.2.2 Composition
Executive summary
Reasons
Business options
Expected benefits
Expected dis-benefits
Timescale
Costs
Investment appraisal
Major risks
A.2.3 Derivation
Risk Register
Issue Register
Document
Spreadsheet
Presentation slides
Describes funding
A.3.2 Composition
Date
Period
Follow-ups
Products completed
Lessons identified
Products to be completed
A.3.3 Derivation
Work Package
A.4.1 Purpose
A.4.2 Composition
Introduction
Purpose
Objectives
Scope
Responsibilities
Communication procedure
Records
Reporting
Timing of activities
Stakeholder analysis
Identification
Current relationship
Desired relationship
Interfaces
Key messages
Information needs
From project
To project
Format
A.4.3 Derivation
Stakeholder analysis
Stand-alone product
Document
Spreadsheet
Mindmap
Content
Frequency
Method
A.5.1 Purpose
History
Status
Version
Variant
Relationships
A.5.2 Composition
Project identifier
Item identifier
Current version
Item title
Owner
Location
Copy-holders
Item type
Item attributes
Stage
Users
Status
Product state
Variant
Producer
Date allocated
Source
Cross-references
A.5.3 Derivation
Quality Register
Issue Register
Risk Register
Document
Spreadsheet
Database
Is in secure location
A.6.1 Purpose
To identify:
A.6.2 Composition
Introduction
Purpose
Objectives
Scope
Responsibilities
Records
Reporting
Issue Report
Timing of activities
A.6.3 Derivation
Stand-alone product
Clarifies responsibilities
Audits
Historical records
Lessons
A.7.1 Purpose
Record:
Informal issues
Required actions
A.7.2 Composition
Date of entry
Problem/action/event/comment
Person responsible
Target date
Results
A.7.3 Derivation
Document
Spreadsheet
Desk diary
Log book
Understandable entries
A.8.1 Purpose
Pass on lessons
A.8.2 Composition
Benefits achieved
Deviations
Time
Cost
Quality
Scope
Benefits
Risk
Quality records
Approval records
Off-specifications
Lessons Report
A.8.3 Derivation
Business Case
Project Plan
Issue Register
Quality Register
Risk Register
Lessons Report
Exception Reports
A.9.1 Purpose
A.9.2 Composition
Benefits achieved
Deviations
Time
Cost
Quality
Scope
Benefits
Risk
Review of products
Quality records
Approval records
Off-specifications
Phased handover
Lessons report
Forecast
Time
Cost
Quality
Scope
Benefits
Risk
A.9.3 Derivation
Project Plan
Risk Register
Quality Register
Issue Register
Exception Report
Lessons Report
Work Packages
A.10.1 Purpose
A.10.2 Composition
Exception title
Cause of exception
Consequences of deviation
Project
Corporate/programme management
Options
Recommendation
Lessons
A.10.3 Derivation
Issue Register
Risk Register
Quality Register
Highlight/Checkpoint Reports
Document/email
Analyses exception
Describes impact
Analyses options
A.11.1 Purpose
Date
Period
Status summary
Work Packages
Products completed
Products planned
Corrective actions
Work Packages
Products to be completed
Corrective actions
Lessons Report
A.11.3 Derivation
Checkpoint Reports
Issue Register
Quality Register
Risk Register
A.12.1 Purpose
A.12.2 Composition
Issue identifier
Issue type
Off-specification
Problem/concern
Date raised
Raised by
Issue description
Priority
Severity
Status
Closure date
A.12.3 Derivation
Document
Spreadsheet
Database
Stand-alone register
Risks
Actions
Decisions
Issues
Assumptions
Lessons
A.13.1 Purpose
Off-specification
Problem/concern
A.13.2 Composition
Issue identifier
Issue type
Off-specification
Problem/concern
Date raised
Raised by
Issue description
Impact analysis
Recommendation
Priority
Severity
Decision
Accept
Reject
Defer
Grant concession
Approved by
Decision date
Closure date
A.13.3 Derivation
Highlight Report
Checkpoint Report
Stage Plan
Quality controls
Quality Register
Risk Register
Lessons Log
Spreadsheet
Database
A.14.1 Purpose
Records lessons
A.14.2 Composition
Lesson type
Project
Corporate/programme
Lesson detail
Event
Effect
Causes/trigger
Recommendations
Risk
Data logged
Logged by
Priority
A.14.3 Derivation
Lessons Reports
Daily Log
Issue Register
Quality Register
Risk Register
Checkpoint Reports
Highlight Reports
Document
Spreadsheet
Database
Stand-alone log
Risks
Actions
Decisions
Issues
Assumptions
Lessons
A.15.1 Purpose
Pass on lessons
A.15.2 Composition
Executive summary
Scope
Review:
Recommendations
Specialist methods
Project strategies
Project controls
Abnormal events
Event
Effect
Causes/trigger
Recommendations
Risk
A.15.3 Derivation
Lessons Log
Quality Register
Issue Register
Risk Register
Quality records
Provides statistics
Recommends actions
A.16 Plan
A.16.1 Purpose
A.16.2 Composition
Plan description
Plan prerequisites
External dependencies
Planning assumptions
Lessons incorporated
Budgets
Tolerances
Product Descriptions
Schedule
Gantt/bar chart
Activity network
A.16.3 Derivation
Project Brief
Resource availability
Stand-alone product
Document
Spreadsheet
Presentation slides
Mindmap
A.17.1 Purpose
Understand product
Nature
Purpose
Function
Appearance
Define users
Identify activities
Produce
Review
Approve
Identifier
Project name
Item name
Version number
Title
Purpose
Composition
Derivation
Quality criteria
Quality tolerance
Quality method
Quality responsibilities
A.17.3 Derivation
End-users
Document
Presentation slides
Mindmap
Is concise
Identifies responsibility for product development
A.18.1 Purpose
Entire project
Particular stage
Particular area
A.18.2 Composition
Report scope
Date produced
Product status
Version
Product state
Owner
Copy-holders
Location
Users
Product Description
Product
Planned date for next baseline
A.18.3 Derivation
Stage Plan
Document
Spreadsheet
Database report
A.19.1 Purpose
A.19.2 Composition
Project definition
Background
Objectives
Time
Cost
Quality
Scope
Benefits
Risk
Desired outcomes
Scope and exclusions
Tolerances
Interfaces
Project approach
Role descriptions
References
A.19.3 Derivation
Project mandate
Programme management
Discussions
Corporate management
Project Board
Users
Suppliers
Lessons Log
Document
Presentation slides
Is brief
Off-the-shelf
Contracted out
Developed in-house
Modified product
Specific
Measurable
Achievable
Realistic
Time-bound
A.20.1 Purpose
Define project
A.20.2 Composition
Project definition
Background
Interfaces
Project approach
Business Case
Role descriptions
Project Plan
Project controls
Tailoring of PRINCE2
A.20.3 Derivation
Project Brief
Discussions
User
Business
Supplier
Single document
Names
Titles
Role descriptions
Lines of authority
Project Board
Project Manager
Team Managers
A.21.1 Purpose
A.21.2 Composition
Title
Purpose
Composition
Derivation
Existing products
Design specifications
Feasibility report
Project mandate
Acceptance criteria
Acceptance method
Acceptance responsibilities
A.21.3 Derivation
Project mandate
Discussions with Senior User and Executive
Document
Presentation slides
Mindmap
Measurable criteria
Proven criteria
Customer/staff satisfaction
A.22.1 Purpose
Define responsibilities
A.22.2 Composition
Introduction
Purpose
Objectives
Scope
Responsibilities
Quality management procedure
Records
Quality Register
Reporting
Timing of activities
A.22.3 Derivation
Project Board
Project Brief
Organizational standards
Corporate/programme strategies
Stand-alone document
A.23.1 Purpose
Issue unique identifier for each quality activity
A.23.2 Composition
Quality identifier
Product identifier
Product title
Method
Dates
Result
Quality records
A.23.3 Derivation
Stage Plan
Quality activities
Document
Spreadsheet
Database
Stand-alone register
Integrated register
Risks
Actions
Decisions
Issues
Assumptions
Lessons
Allocates responsibility
A.24.1 Purpose
Describe responsibilities
A.24.2 Composition
Introduction
Purpose
Objectives
Scope
Responsibilities
Records
Risk Register
Reporting
Timing of activities
Scales
Probability
Impact
Proximity
Risk categories
Risk response categories
Risk tolerance
Risk budget
A.24.3 Derivation
Project Brief
Business Case
Corporate/programme management
Stand-alone document
A.25.1 Purpose
A.25.2 Composition
Risk identifier
Risk author
Date registered
Risk category
Risk description
Cause
Event
Effect
Probability, impact and expected value
Inherent
Residual
Proximity
Threats
Avoid
Reduce
Fallback
Transfer
Accept
Share
Opportunities
Enhance
Exploit
Reject
Share
Risk response
Risk status
Risk owner
Risk actionee
A.25.3 Derivation
New risks
Project Brief
Work Packages
Document
Spreadsheet
Database
Stand-alone register
Risks
Actions
Decisions
Issues
Assumptions
Lessons
A.26.1 Purpose
A.26.2 Composition
Date
Development interfaces
Joint agreements
Tolerances
Constraints
Reporting arrangements
Extracts/references
Stage Plan
Product Descriptions
Approval method
A.26.3 Derivation
Stage Plan
Document
Defines interfaces
Appendix B: Governance
During project
Approve changes
At end of project
Provide assurance
Product delivery
Acceptance criteria
C.1.2 Competencies
Approve plans
Authorize deviations
Allocate resources
Represent stakeholders
Business
User
Supplier
Decision making
Delegation
Leadership
Negotiation
Conflict resolution
C.2 Executive
C.2.1 Responsibilities
C.3.1 Responsibilities
C.4.1 Responsibilities
C.5.1 Responsibilities
Project Brief
Work Packages
Prepare reports
Highlight Reports
Issue Reports
Lessons Reports
Exception Reports
Issue Register
Risk Register
Daily Log
Lessons Log
Risk management
Configuration management
Communication
C.5.2 Competencies
Planning
Time management
People management
Problem solving
Attention to detail
Communication
Negotiation
Conflict management
C.6.1 Responsibilities
Progress
Resources
Corrective actions
Deviations
Corrective action
C.6.2 Competencies
Planning
Time management
People management
Problem solving
Attention to detail
Communication
Negotiation
Conflict management
C.7.1 Responsibilities
Ensure that:
Product Descriptions
Quality inspection
Business Case
Constrain excesses
Monitor risks
C.7.2 Competencies
Represent stakeholders
Credibility
Specialist knowledge
Stay with project
Diplomacy
Thoroughness
Attention to detail
Communication
C.8.1 Responsibilities
C.8.2 Competencies
Credibility
Specialist knowledge
Decision making
Planning
Attention to detail
Problem solving
C.9.1 Responsibilities
Update plans
Maintain records
Quality Register
Configuration Item Records
Registers/logs
Administer products
Receipt
Identification
Versions
Storage
Issue
C.9.2 Competencies
D.1 Scenario
Annual conference
Purpose
Composition
Venue
Attendees
Speakers
Publicity
Handouts
Logistics
Derivation
Mailing list
Agreed date
Conference management
Marketing
Public relations
Networking forum
Expert speakers
Interactive conference
Central location
Cost
Attendance
Interactive presentations
Approved speakers
Repeat attendance
Location
Acceptance method
Editorial board
Independent assurance
Acceptance responsibilities
Senior User
Executive
Hierarchy chart
Mindmap
Indented list
Identifier
Conference/4.1/version 1.0
Title
Mail-shot
Purpose
Advertise conference
Composition
Mailing envelope
Outline letter
Leaflet
Booking form
Response envelope
Derivation
Mailing list
Agreed programme
Booking arrangements
Venue
A4 letter
C5 mailing envelope
Marketing
Design
Copywriting
Quality responsibilities
Quality criteria
No spelling/grammatical errors
A4 letter
Quality tolerance
Quality method
Inspection
Marketing team
Proof reader
Authorize initiation
Authorize project
Quality Register
Next Stage
Exception