Corey

Lee Feagins, MS, MA, MBA

(423) 817-9525
coreyleefeagins@gmail.com

Summary
Exceptionally focused and reliable IT professional who is experienced with several computer platforms. Devoted and
proficient at performing assigned tasks, while working in a fast-paced environment with a superb record of customer
service. Specializes in current and evolving trends regarding technology use within the workplace. Experienced at
managing multiple projects simultaneously with accuracy and efficiency.

Qualifications
♦ Novice: ♦ Expert:
o Adobe Products o Blackboard
(Captivate, Photoshop, Audition, Premier) o Behind Blackboard
o HTML and CSS o Blackboard Support Center
♦ Intermediate: o ServiceDesk Plus (ZoHo Corporation)
o Computer Imaging o Microsoft Office
o Assigning Computers (Outlook, Excel, PowerPoint, Word, Lync)
o Adding Computers to Domain o Windows XP, Vista, 7, 10
o Mapping Network Drives o Mac OS X
o Virus Removal o Chrome, Firefox, IE, Safari
o VPNs o Cloud Storage (Google Drive, Dropbox)
o Promethean Boards o Technical Troubleshooting
o Smart Boards o User Training/Support
o Mitel Communications Director Platform o Complaint Handling
(IP Phones) Telephone System Administration
o iMovie, Windows Movie Maker
o Printers
(Toshiba, Xerox, HP) IP Printers (TopAccess) o Virtual Meeting Technologies
o Routers, Modems and Access Points o Relationship Management
o WordPress o End User Training
♦ Advanced: o Technical and User Documentation
o Software Installs o Problem Diagnosis
o System Upgrades & Updates


Professional Experience
King University
♦ Instructional Design Media Specialist (2018 – present), Bristol, TN
o Manages the One Button Studio for student and faculty use
o Films and edits all OBS videos
o Creates and maintains all calendar-based documents as well as promotions materials
o Directs the project management of course building in order to adhere to strict deadlines
o Assist SME’s (Subject Matter Experts) in the process of building online courses in Blackboard
 o Perform as a bridge between Blackboard and the institution in regards to the user experience via Behind
Blackboard
o Resolves ticketing from ServiceDesk Plus
o Maintains the scheduling calendar for the OBS

♦ Adjunct Professor in the School of Business & Economics and Digital Media Art & Design (2016 – present), Online
o BUSA-2010: Digital Skills for the Twenty-first Century Workplaces (FA 16, FA 17)
§ Microsoft Office (Outlook, Excel, PowerPoint, Word,), cloud computing and collaboration

o BUSA-2200: Management Information Systems (SP 17)

§ Advanced Excel course, including data presentation and managerial decision making
o DMAD-4020: Advanced Web (SP 18)
§ Intermediate web-design course that covers both HTML and CSS as well as best practices for
creating an e-portfolio.
♦ Course Design Support Specialist/Academic Technologist (2015 – 2018), Bristol, TN
o Directs the project management of course building in order to adhere to strict deadlines
o Conducts training and learning sessions for all faculty
o Assist SME’s (Subject Matter Experts) in the process of building online courses in Blackboard
o Perform as a bridge between Blackboard and the institution in regards to the user experience via Behind
Blackboard
o Resolves ticketing from both Blackboard Support Center and ServiceDesk Plus
♦ Blackboard System/IT Support Specialist (2013 – 2015), Knoxville, TN
o Managed helpdesk for Knoxville campus
o Provide Learning Management System support
o Serve as general IT support to the Knoxville Campus
o Founded the recycling program for toners (Office Max)
o Conducted all maintenance on classroom and user machines
Knoxville TVA Employees Credit Union
♦ Member Services Representative (2012 – 2013), Kingsport, TN
o Work under pressure with confidence, precision and excellent customer service
o Enhanced traditional workplace skills through cross-training
Education
University of the Cumberlands – Williamsburg, KY
Master of Business Administration, 3.78
August 2016 – August 2017
Liberty University – Lynchburg, VA
Master of Arts in Christian Ministry Leadership, 3.8
January 2015 – October 2015
Full Sail University – Winter Park, FL
Master of Science in Instructional Design and Technology, 4.0
March 2014 – March 2015, Salutatorian
East Tennessee State University – Johnson City, TN
Bachelor of Science in Speech Communication; Minor: Sociology
August 2009 - December 2010
Northeast State Technical Community College – Blountville, TN
Associate of Science in Speech Communication
August 2006-May 2009, Vice President’s List (Fall 2008)