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c. reliability.
d. consistency.
(d; Moderate; pp. 125-126)
19. The more consistent a behavior, the more the observer is inclined to:
a. depend on the behavior.
b. attribute it to internal causes.
c. attribute it to consensus.
d. attribute it to external causes.
(b; Moderate; pp. 125-126)
20. If a person responds the same way over time, attribution theory states that the
behavior shows:
a. distinctiveness.
b. consensus.
c. consistency.
d. continuity.
(c; Moderate; pp. 125-126)
21. The tendency to underestimate the influence of external factors and
overestimate the influence of internal factors when making judgments about the
behavior of others is termed:
a. fundamental attribution error.
b. self-serving bias.
c. selective perception.
d. consistency.
(a; Moderate; p. 126)
22. Your boss never gives you the benefit of the doubt. When you were late this
morning, he assumed that you had overslept. He never considered that there might
have been a delay on the freeway. He is guilty of:
a. self-serving bias.
b. selective perception.
c. fundamental attribution error.
d. inconsistency.
(c; Moderate; p. 126)
23. The tendency of an individual to attribute his own successes to internal
factors while putting the blame for failures on external factors is:
a. fundamental attribution error.
b. self-serving bias.
c. consistency.
d. selective perception.
(b; Moderate; p. 126)
24.Jane is difficult to work with. Whenever she is successful she takes full credit
for what has happened, but whenever she is unsuccessful she attributes her failure
to bad luck or to one of her fellow employees. She is guilty of:
a. fundamental attribution error.
b. self-serving bias.
c. consensus.
d. distinctiveness.
(b; Moderate; p. 126)
25. When investors bragged about their investing expertise during the stock market
rally between 1996 and early 2000, then blamed analysts, brokers, and the Federal
Reserve when the market imploded in 2000, they were guilty of:
a. fundamental attribution error.
b. self-serving bias.
c. consensus.
d. distinctiveness.
(b; Moderate; p. 126)
a. soccer
b. chess
c. cricket
d. backgammon
(b; Challenging; pp. 136-137)
69. Which of the following conditions would probably not lead to intuitive decision
making?
a. Time is limited and there is pressure to come up with the right decision.
b. Facts don’t clearly point the way to go.
c. A high level of certainty exists.
d. “Facts” are limited.
(c; Moderate; p. 137) 7
70. If a decision maker faces a conflict between selecting a problem that is
important to the organization and one that is important to a decision maker:
a. organizational interest is top priority.
c. rights.
d. profit.
(a; Moderate; pp. 143-144)SCENARIO-BASED QUESTIONS
Application of Attribution Theory You are on a team with two individuals who are
difficult. The work has been divided among the three of you and each time your team
meets, Janet and Jim disagree about the progress of the team project. Janet is
convinced that Jim’s lack of progress is because he is inherently lazy and not
because of some overwhelming problem with the project itself. The truth seems to be
that Janet is not doing her part of the work.
150. You might attempt to understand Janet and Jim by using _____ theory.
a. social relevance
b. attribution
c. optimizing
d. satisficing
(b; Easy; pp. 125-126)
151. Janet seems to be guilty of:
a. proximity bias.
b. ethnocentrism.
c. the fundamental attribution error.
d. self-serving bias. (c; Moderate; pp. 125-126)
152. Janet may be attributing to Jim some of her own characteristics. She might be
guilty of:
a. projection.
b. the halo effect.
c. contrast effect.
d. stereotyping.
(a; Moderate; pp. 125-126)
Application of Shortcuts in Judging Others The students in your class are
presenting their oral presentations in front of the entire class. You have heard
that there are several frequently used shortcuts to judging others and are
wondering if any of these are being used by your teacher.
153. Jennifer has already presented two excellent reports. The report she has just
presented is clearly not as good as the first two reports, yet she is given the
same high grade as before.
a. The contrast effect is distorting the teacher’s perception.
b. The halo effect is operating.
c. The teacher has stereotyped Jennifer.
d. The teacher is projecting that Jennifer is an “A” student.
(b; Moderate; pp. 127-129)
154. Allison has just presented her paper and has done a really good job. You are
afraid to go next because the _____ may operate and you will be perceived less
favorably than if your presentation is on another day.
a. stereotyping effect
b. halo effect
c. contrast effect
d. projection effect
(c; Moderate; pp. 127-129)
155. You have heard that the teacher believes that men perform better in oral
presentations than women. This is an example of:
a. halo effect.
b. contrast effect.
c. projection.
d. stereotyping.
(d; Moderate; pp. 127-129)
Application of Rational Problem-Solving Sarah is responsible for purchasing a new
computer system for her department. Given the significant financial investment,
Sarah has decided to use the rational decision-making model.
156. The first step of _____ occurred when Sarah’s manager informed her that the
old computer system was not able to accommodate the expected customer load.
a. identifying decision criteria
b. defining the problem
c. rating each alternative on each criterion
d. computing the optimal decision
(a; Moderate; pp. 131-133)
157. The third step of the rational decision-making model requires Sarah to:
a. identify the decision criteria.
b. weight the decision criteria.
c. generate possible alternatives.
d. compute the optimal decision.
(b; Moderate; pp. 131-133)
158. When Sarah evaluates each alternative against the weighted criteria and
selects the alternative with the highest total score, she is:
a. identifying decision criteria.
b. defining the problem.
c. rating each alternative on each criterion.
d. computing the optimal decision.
(d; Moderate; pp. 131-133) Application of Improving Creativity Susan is involved in
making a very important decision for her university. The university is searching
for a new president and Susan is a member of the committee. She wants to make
certain that all information is considered and the best candidate is chosen.
159. Susan wants the committee to produce novel and useful ideas and has decided
she should stimulate:
a. consensus.
b. creativity.
c. diversity.
d. clarity.
(b; Moderate; pp. 133-134)
160. Creativity will probably be most important in:
a. helping identify all viable alternatives.
b. selecting the best alternative.
c. allocating weights to criteria.
d. evaluating the alternatives.
(a; Challenging; pp. 133-134)
161. If Susan decides to use the three-component model of creativity, she will
focus on _____ as the foundation of creative work.
a. creative thinking skills
162. Your experience tells you that this project has merit. You decide to use _____
decision making and continue the project.
a. compulsive
b. intuitive
c. rational
d. satisficing
(b; Moderate; pp. 135-139)
163. You decide to rely on judgmental shortcuts in order to make the decision in a
timely manner. These shortcuts are termed:
a. heuristics.
b. optimal solutions.
c. lateral approaches.
d. fundamental attribution errors.
(a; Moderate; pp. 135-139)
164. You decide to spend more money on the project because you believe you might be
viewed as responsible if the project failed. You are guilty of:
a. availability heuristic.
b. representative heuristic.
c. escalation of commitment.
d. satisficing.
(c; Moderate; pp. 135-139)
Application of Ethical Decision Making 109 You are the manager of a development
group in a large computer software company. You have decided that it is important
for your group to understand the many ways that ethical decisions can be made and
you are designing a training program on the subject of ethics.
165. You will probably teach the _____ criterion since it is the decision criterion
that currently dominates business decision making.
a. utilitarian
b. justice
c. rights
d. privilege
(a; Challenging; pp. 143-144)
166. You decide to teach the group about the importance of making decisions
consistent with fundamental liberties and privileges. You are planning to focus on:
a. utilitarian.
b. justice.
c. rights.
d. privilege.
(c; Moderate; pp. 143-144)