HERMANN SCHMIDT EBENGA

Address: H/N 12, 2nd Street Mile 7 -Accra

Tel: 0269899798 /0246140415 Email:biomee@yahoo.fr
IT SUPPORT ENGINEER
P ERS ON A L S UMM A R Y
Hardworking and driven IT support Specialist with very good Office management expertise.
Capable to ensure the smooth running of ICT systems and to provide IT services that will improve
the eficiency and performance of the company. Extensive practical knowledge on hardware,
Network support, technical support and computer repairs.
Looking for a new and challenging position, one that will make best use of my existing skills &
experiences also further my personal development

PROFESSIONAL EXPERIENCE

Cocoride Ltd– Accra, Ghana April2017 – August 2017

IT Support Engineer/Office Manager
Well qualified office manager, experienced in staf-management liaison. Proven skills in
workflow enhancement, cost control and team development.
 Supervise all departments and workers in office
Responsible for Finance & Accounting (coordinates with Accountant)-Reports to
CEO
Responsible for Driver operations (Reports and works with CEO)
Responsible for Technical Integration-Reports to CEO
Management and inventory office equipment/property-secretary reports to OA
Procurement of small office goods and services-reports to CEO
Responsible for Customer Service-works in tandem with CEO
Utilize toolbox for Customer service
Amazing Gold Trust Services Ltd– Accra, Ghana Feb 2011 – August 2016
IT Support Engineer/Office Manager
Responsible for day to day IT requirement of the company such as user management,
troubleshooting and desktop applications,

 Managing a team of over 10 administrative & technical staf

 Responsible for hardware and software installation ,maintenance and repairs
 Performing routine audits of systems and software
 Manage the IT budgets and expenditure on hardware and software
 Having strong IT, commercial, planning and budgeting skills
 Management of Server software and associated backup routines
 To evaluate ,test, advise, train and support IT related projects
 Procurement of IT hardware ,software and maintenance products &services
 Design, configure, deploy and maintain network security systems such as firewalls, network
monitoring, intrusion prevention and detection and authentication systems
 Design, configure, and maintain network servers; both physical and virtual, routers and
switches
 Migration all the company’s services from Windows Server 2003 to Windows Server 2008.
 Management and administration of Windows 7,8,10 workstations and laptops across entire
company.
 Ofered a technical support helpdesk across the use of Microsoft Office 2003, 2007, 2010 for
all the company users.
 Maintenance, training, assistance and incident management.

Hermann Schmidt Ebenga || 0246140415/0269899798|| biomee@yahoo.fr || Page 1 of 6

Microsoft Certified Professional (MCP) No: 143537
 Awesome Grace Network (AGN), Accra-Ghana Jan 2010-Dec 2010
Office Manager/Administrator
Overall responsibility for the smooth running of the office
 Office Administration/Management
 Managing a team of over 10 administrative & technical staff.
 Manage monthly budgets and expenditure
 Able to present information clearly to peers when giving presentations
 Financial Reports of activities
 Trained 5 potential employees via a 2 week class in which they learned the advanced internal
structures of the company
 Working with a small group of around 7, we were able to organize Awesome Grace Network
(AGN) 10th Anniversary program with a budget of GHC 120,000 .

Digitronix Systems Limited-Accra, Ghana July 2008-Sept 2008

IT Help Desk, Internship

 Assisted in installing and maintaining network systems

 Provide research work for implementing networks
 Installed cables, routers and gateways
 Assisted in troubleshooting components of networks
 Helped in testing singular systems for network support
 Testing, serving and fixing equipment, including printers
 Carrying out user administration and set up of user accounts
 Actioning faults and recording fault instances for PC servers, laptops and mobiles

EDUCATION
Amity University (Ongoing ) –Uttar Pradesh, INDIA June 2018
Master of Science – Information Technology

Sikkim Manipal University - Accra, Ghana Oct

2008---May2012
Bachelor of Science – Information Technology

Win-Axis Computer School – Accra, Ghana April 2007---

August 2008
Advanced Diploma in Hardware& Networking

PROFESSIONAL CERTIFICATIONS

Hermann Schmidt Ebenga || 0246140415/0269899798|| biomee@yahoo.fr || Page 2 of 6

Microsoft Certified Professional (MCP) No: 143537
 Microsoft Certified Professional (MCP)  MCSA 2012 on course (passed 70-410
No: 143537 &70-411)
 ITIL on course

Hermann Schmidt Ebenga || 0246140415/0269899798|| biomee@yahoo.fr || Page 3 of 6

Microsoft Certified Professional (MCP) No: 143537
LANGUAGES

Hermann Schmidt Ebenga || 0246140415/0269899798|| biomee@yahoo.fr || Page 4 of 6

Microsoft Certified Professional (MCP) No: 143537
 FRENCH  ENGLISH

Hermann Schmidt Ebenga || 0246140415/0269899798|| biomee@yahoo.fr || Page 5 of 6

Microsoft Certified Professional (MCP) No: 143537
REFERENCES

 Available on request.