TNA Questionnaire for Red Chief

Operation- ROM’s & AOM’s/ADO’s

1. What is the main purpose of your job?

2. What are the key activities you perform on regular basis on day today work?

3. What are the key activities you are supposed to perform?

4. What are the major responsibilities you carry out in your routine job?

5. What are the expected outcomes from your role?

a. Boss’s expectation

b. Organization’s Expectations

c. Store’s Expectations

d. Expectation from self

6. How you plan your day?

7. How do you set your goal for the month?

8. What are the major challenges you are facing in handling store operations?
a. Other departments

b. Boss

c. Stores

d. Self

9. What are we doing to handle these challenges?

10. What if, you don’t have any solution to any of your challenges, what you do?
11. Which are the most important KPI’s you focus in store operations?

12. Can you suggest the correct sequence of store operations from store opening to store closing?

13. What factors you consider for stores profitability?

14. To keep store’s profitable what are the most important things you follow?

15. In case you need any sort of support from HO, what it could be?
 Observation Sheet- ROM’s & AOM’s/ADO’s
Competencies required for performing the role of Operations Manager-

1. Supervisory Skills-
a. Drafts aligned objectives and targets of the teams
b. Regular reviews of outcome
c. Delegation of roles & responsibilities
d. Deployment of resources
2. Teamwork skills-
a. Accepts others views
b. Creates team process and role clarity
c. Manage conflict within team
3. Problem solving-
a. Problem identification
b. Analysis of problem situation
c. Finding alternative solutions
4. decision making-
a. analyses every aspects of the business and then takes decision after keeping in consideration
of all the alternatives
b. consults Peers/superiors before taking the decision that have pertinent impact
c. thinks fast and takes quick decisions within timelines
5. Interpersonal Skills-
a. Listens to the others perspective
b. Gives honest feedbacks to the team
c. Provides open atmosphere for discussion on improvement areas, does not dominates
situation
d. Able to put forward his point in confident manner
6. Workplace communications-
a. Articulation of ideas with apt usage of vocabulary
b. Has good written communication skill
c. Displays good listening skill
d. Takes interest in communication by showing positive body language
7. Customer Experience Management-
a. Determination to resolve customer issues and helping attitude towards customer
b. Meeting deadlines while resolving customers issues and delegation of issues and providing
feedback to the customers
c. Displays customer service attitude at the floor
d. Takes feedback of the service provided