You are on page 1of 2

7 – Human Resources

Name :_______________ Date: ___________

From: Programming / Networking / Multimedia / Electronic Level : _________

PART 1 – OBJECTIVE QUESTIONS (5 marks)

1. To help solve the problem of absenteeism. Which management function is the closest
match?

A. Production
B. All functions
C. HRM
D. Marketing

2. A supermarket manager wants to know whether employees feel comfortable working


in the cold food department. This is an example of:

A. Employee research
B. Marketing research
C. Management consultancy
D. None of these

3. What is the meaning of the acronym HRM?

A. Human Relations Management


B. Human Resource Management
C. Humane Resource Management
D. Humanistic Resource Management

4. The basic purpose of human resource planning is to?

A. Identify the human resource requirements


B. Identify the human resource availability
C. Match the HR requirements with the HR availability
D. All of the above

5. The human resource management functions aim at

A. Ensuring that the human resources possess adequate capital, tool, equipment,
and material to perform the job successfully
B. Helping the organization deal with its employees in different stages of
employment
C. Improving an organisation creditworthiness among financial institutions

D. None of the above

1
7 – Human Resources

PART 2 – Short Answer and subjective questions (20 marks)

6. Collective bargaining may deal with issues such as: (4 Marks)

i. employees conflicts ii. Safety and health issues


iii. Working conditions iv. Terms of employment

7. The scope of human resource management includes: (4 Marks)

i. recruitment of employees ii. Training and development of staff


iii. Resourcing for employees iv. Manpower planning

8. Other than increasing wages, identify 2 other methods by which a business can
motivate the employees. (2 marks)

i. Training and development ii. Performance-related salary


ii. Performance Appraisal iv. Internal Promotion

9. Who is the famous theorist who conducted the research on an individual’s 5 level
of needs and name the hierarchy of needs?
(4 marks)

Abraham Maslow. 1st level of needs – Physiological needs ,


2nd level of needs – Security, 3rd level of needs - Love and social belonging
4th level of needs – self-esteem and 5th level of needs – Growth / Self actualisation

10. Explain the term ‘labour turnover’ and how it might be calculated. Give the equation.
(6 marks)
Labour Turnover is the number of employees leaving the company.
The equation is total number of employees leaving the company during the year
divided by the total number of employees in the company.

You might also like