Performed Managed Established Predictable Optimizing Success depends on Success depends on Project groups work A strong sense of A strong sense of individual heroics. individuals and together, perhaps as an teamwork exists within teamwork exists “Fire fighting is a way of management system integrated product team. each project. across the life.” supports. Training is planned and organization. People Commitments are provided according to Everyone is Relationships between disciplines are understood and roles. involved in uncoordinated, perhaps managed. process even adversarial. People are trained. improvement. Few stable processes Documented and Integrated management Processes are Processes are exist or are used. stable estimating, and engineering quantitatively continuously and planning, and processes are used understood and systematically Process commitment processes across the organization. stabilized. improved. are at the project level. The introduction of new Technology supports New technologies are New technologies are New technologies technology is risky. established, stable evaluated on a evaluated on a are proactively activities. qualitative basis. quantitative basis. pursued and Technology deployed. Data collection and Planning and Data is collected and Data definition and Data is used to analysis are ad hoc. management data is used in all defined collection are evaluate and used by individual processes. standardized across select process projects. Data is systematically the organization improvements. Measurement shared across projects. Data is used to understand the process qualitatively and stabilize it.
Level Level Name Capability Level Description
0 Incomplete There is a general failure to attain the purpose of the process. There are no easily identifiable work products or outputs of the process. The purpose of the process is generally achieved. The achievement may not be rigorously planned and 1 Performed tracked. Individuals within the organization recognize that an action should be performed, and there is general agreement that this action is performed as and when required. There are identifiable work products for the process, and these testify to the achievement of the purpose. 2 Managed The process delivers work products of acceptable quality within defined time scales. Performance according to specified procedures is planned and tracked. Work products conform to specified standards and requirements. The process is performed and managed using a defined process based upon good principles. Individual 3 Established implementations of the process use approved, tailored versions of standard and documented processes. The resources necessary to establish the process definition are also in place. The defined process is performed consistently in practice, within defined control limits, to achieve its goals. 4 Predictable Detailed measures of performance are collected and analyzed. This practice leads to a quantitative understanding of process capability and an improved ability to predict performance. The quality of work products is quantitatively known. Performance of the process is optimized to meet current and future business needs, and the process achieves repeatability in meeting its defined business goals. Quantitative process effectiveness and efficiency goals 5 Optimizing (targets) for performance are established, based on the business goals of the organization. Obtaining quantitative feedback enables continuous process monitoring against these goals, and improvement is achieved by analysis of the results. Optimizing a process involves piloting innovative ideas and technologies and changing non-effective processes to meet defined goals and objectives.
Pdsa Cycle 5S Kaizen Concept JIT Quality Circles Other Process and Improvements Aakash Bhardwaj /2009 Anubhav Tiwari 41/2009 Nima W Megeji 32/2009 Ruchi Sood 56/2009