NEEDS ASSESSMENT REPORT

INTRODUCTION

This report aims to identify the training needs of rank officers of the new Curator S41 at

Headquarters, Department of Museums Malaysia, Kuala Lumpur. In addition it also aims to

identify the level of knowledge and skill level of the main tasks and identify resources

available and resources needed for the training of museum staff in the future.

ORGANIZATIONAL PROFILE

History

The history of the Department of Museums Malaysia began in 1883 when the British

government established the Perak Museum in Taiping. In 1888 Sarawak Museum in Kuching

was established by Raja of Sarawak, Sir Charles Brooke. Then Selangor Museum also

established in 1907. In 1910 the management of Perak and Selangor Museum consolidated

under the Department of Museums Federated Malay States. However, the management of

both the museum is separated again as a step in the decentralization program by the British

government. Department of Museums Malaysia previously was known as the Department of

Museums and Antiquities before changing to its current name in 2006. A total of 22 museums

under the management of the Department of Museums including the National Museum in

Kuala Lumpur and the latest is the Music Museum in Dataran Merdeka. Currently, the

Department of Museums Malaysia is under the Ministry of Tourism and Culture Malaysia.
Vision

Being a superior museum institutions in Asia .

Mission

1. Collect and preserve a significant collection of artifacts

2. Produce and documenting the research of artifacts collection

3. Organize exhibitions attract continuously

4. Being a major tourist destination

Objective

1. Manage the collection, conservation and preservation of the history, culture and

nature

2. Spreading knowledge through exhibitions, educational programs and the development

of museums

Aim

1. To update and complete the data existing collection.

2. Provide a repository and fully equipped conservation laboratory.

3. Produce authoritative research.

4. To provide trained human capital in the field of museum.

5. Provide interesting exhibits.

 6. Become a broad institutional museum.

Function

1. Researching, collecting, and preserving national heritage, culture and nature.

2. Manage museums under federal administration and provide expertise and advice to

state museums, government departments and the private sector.

3. Documenting the collections department and published the results of research.

4. Provide development of science through exhibitions, lectures, workshops, seminars ,

forums and conferences and guided visits to the exhibition halls.

Core Business

1. Collection Management

2. Research

3. Dissemination of knowledge through: Exhibitions (permanent exhibition, temporary

exhibitions and roadshows), Lectures, Workshops, Seminars, forums and conferences

and guided visits to the gallery

Recruitment

Department of Museums Malaysia has approved a new employment warrants on June 10,

2013. Overall employment is approved totaled 418 consisting of layers grade and service
scheme. Total filled until March 31, 2016 (now) is 390. Early this year, on February 2016,

three of new recruitment has been made for the post of Curator including S41 (Group

Management and Professional). The placement for all new recruitment has made in

Headquarters of JMM.

OBJECTIVE REPORT

The objective of this report is intended to assess the training needs for new staff in

Headquarters of JMM for the post of Curator (S41). It is also to determine the appropriate

proposals or programs that could be implemented to meet their training needs.

METHODOLOGY

Respondents

A total of 3 newly appointed Curator S41 have been chosen as respondents to these needs

assessment report. The placements for all the respondents were made in Headquarters JMM,

Kuala Lumpur.

Profile

1. Name : Mohd. Khairill B. Jemangin

Age : 37 years old
Gender : Male
Position : Curator / S41
Unit : Registration (Collection)
Education : Bachelor in Sociology
(Universiti Kebangsaan Malaysia)
Carier history : Administration Assistant (Istana Budaya/5 years)

2. Name : Siti Ruhayah Bt Mat Nasir

 Age : 24 years old
Gender : Male
Position : Curator / S41
Unit : Public Relation
Education : Bachelor in Communication (Universiti Malaya)
Carier history : Clerk (Hong Leong Bank/2 years)

3. Name : Mohd. Faizal B. Mohd. Kassim

Age : 35 years old
Gender : Male
Position : Curator / S41
Unit : Information Technology
Education : Bachelor in Corporate Administration (UiTM)
Carier history : Marketing officer (Celcom Bhd. / 4 years)

Job Descriptions

Responsible for the management and administration tasks, planning, coordinate and

implement museum activities such as exhibition, preservation and conservation of ancient

artefacts, research archaeology, flora and fauna, the cultural country, give advice and provide

reports museum's research findings .

Terms of Appointment

Bachelor Degree in Sociology, anthropology, history, archaeology, zoology, literature,

painting, design, fine arts, architecture , museum or conservation recognized by the

government of institutions higher education and qualification recognized equivalent thereto .

Master's degree in museum recognized by the government of institutions of higher learning or

a qualification recognized equivalent thereto.

Passed Bahasa Malaysia / Bahasa Melayu (including Oral Test) in Sijil Pelajaran Malaysia or

equivalent qualification recognized by the Government.

Conditions Improved by Appointment (PSL):

Officers serving in the service assistant curator is worthy of consideration by the Appointing

Authority for the PSL to the post of Curator Grade S41, subject to vacancies, as has been

confirmed in service: qualifications above; or pass a special examination; and less than 54

years on the date of appointment.

LIMITATIONS

The limitations of this study are limited to the staff at the Headquarters of the Department of

Museums Malaysia only. This situation is caused by several factors including the time factor,

finance and commitment to the duties of an official in the department.

RESEARCH METHOD

The collection of data is through interviews. The interviews were conducted in semi-

structured. In the semi-structured interview, I confronted the question and the type of

questions may vary, depending to the response by the respondents. I interviewed three

respondents, the newly appointed Curator S41 using questions to get feedback on the report

that will be provided. During the interview process, I make an audio recording. This is to

facilitate and do my coding transcripts when analysing data. In addition, I also do repeated

many times when listening to a recording of the interview. The time allocated for each

respondent is 15 minutes.

DATA SUMMARY

Based on the feedback given by respondents during the interviews I have found they have

learning or training requirements vary to enhance knowledge and performance in office.

However, there is one equation that applies to all respondents, namely the issue of conflicts in

which they work. This happens is assuming they are newly appointed curator and became

chairman in each unit. Therefore they require learning or training for conflict management in

order to cope effectively and efficiently. They said that if the criteria are that so it can affect

the performance of their services. As a new curator in the department, all respondents said a

lot of things that need to be studied and relevant training is very necessary for self-

advancement.

RESPONSES TO TRAINING/LEARNING NEEDS

Respondents Pembelajaran/Latihan yang diperlukan

Mohd. Khairill B. Jemangin Public speaking, Communication and Conflict

Management
Siti Ruhayah Bt Mat Nasir Motivation, Stress and Conflict Management

Mohd. Faizal B. Mohd. Kassim English, Research and Conflict Management

RECONMMENDATIONS

Based on the analysis of the data received, it is proposed that there should be training on

conflict management in the workplace in order to improve their knowledge in handling the

conflict. This is important because the conflict may affect not only individuals but also to the

overall organization.
 APPENDIX

Interview questionnaires (15 minutes)

1. How long you have worked at Department of Museum Malaysia?

2. Which unit you work in?

3. Describe your role in that unit?

4. As the leader in your unit, if the gap between you and the staff of subordinates so vast

or small or even absolutely no gap?

5. Since the unit you served in, what things make you feel uncomfortable?

6. Do you feel awkward or shy to give orders to your subordinates?

7. What technology areas interest you? (Computer applications)

8. What would influence you to register for a training program?

9. As of today, how many times have you attended any courses, training or seminar?

10. Which one is comfortable for you either in-house training or outstation?

11. What training you really need at the moment? Give reasons.

12. Your current performance so far?