HSE Management10

Implementing Effective HSE Training Course Arthur D.
Little Limited
Science Park, Milton Road
Management Systems Cambridge CB4 0XL
2 May 2005 United Kingdom
Telephone +44 (0)1223 392090
Fax +44 (0)1223 420021
www.adlittle.uk.com
Reference 20365
DRAFT NPC/20365/012/Training Course.ppt 1
HSE ‫اﺟﺮای ﻣﺆﺛﺮ ﺳﯿﺴﺘﻢ ﻣﺪﯾﺮﯾﺖ‬ ‫دورۀ آﻣﻮزﺷﯽ‬ Arthur D. Little Limited
Science Park, Milton Road
Cambridge CB4 0XL
2005 ‫ ﻣﺎه ﻣﻪ‬2 United Kingdom
Telephone +44 (0)1223 392090
Fax +44 (0)1223 420021
www.adlittle.uk.com
Reference 20365
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management
Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
Policy

3
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management
Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
‫ﺧﻂ ﻣﺸﯽ‬

4
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management
Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
2. Policy
2.1 Establishing a policy
2.2 Stakeholder needs and management
2.3 Writing a policy
2.4 Communicating and implementing a policy

5
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management
Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
2. ‫ﺧﻂ ﻣﺸﯽ‬
2.1 ‫اﯾﺠﺎد ﯾﮏ ﺧﻂ ﻣﺸﯽ‬
2.2 ‫ﻧﯿﺎزﻫﺎی ﮔﺮوه ﻫﺎی ذﯾﻨﻔﻊ و ﻣﺪﯾﺮﯾﺖ‬
2.3 ‫ﺗﺤﺮﯾﺮ ﺧﻂ ﻣﺸﯽ‬
2.4 ‫اﺑﻼغ و اﺟﺮاى ﺧﻂ ﻣﺸﻰ‬

6
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management
Establishing a policy 2.1

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
There has been a steady progression in the sophistication of the HSE

policies of leading companies
Increasing
stringency of laws,
regulations, Changes in public Competitive Orientation
Orientation towards
towards
enforcement actions perception advantage doing
doing the
the right
right things
things
Explicitly
Explicitly adopting
adopting the
the
posture
posture ofof ‘doing
‘doing the
the
right
right thing’
thing’
All
All significant
significant impacts
impacts
Continuous
Continuous Improvement
Improvement in
in HSE
HSE Performance
Performance and
and risks
risks managed
managed

7
‫‪Policy‬‬
‫‪Policy‬‬
‫‪ACT‬‬ ‫‪PLAN‬‬
‫‪Understand‬‬
‫‪business‬‬
‫‪businessrisks‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪Review‬‬ ‫‪plan‬‬
‫‪plan your‬‬
‫‪your‬‬
‫‪Basic‬‬ ‫‪strategy‬‬
‫‪strategy‬‬
‫‪2.1‬‬
‫‪Management‬‬
‫‪Processes‬‬
‫اﯾﺠﺎد ﺧﻂ ﻣﺸﯽ‬ ‫‪CHECK‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪Performance‬‬
‫‪Implement‬‬
‫‪DO‬‬
‫ﯾﮏ ﭘﯿﺸﺮﻓﺖ ﻣﺴﺘﻤﺮ در ارﺗﻘﺎء و ﺗﻌﺎﻟﯽ ﺧﻂ ﻣﺸﯽ ﻫﺎی ‪ ،HSE‬در ﺳﺎزﻣﺎن ﻫﺎی ﭘﯿﺸﺮو ﻣﺸﺎﻫﺪه ﻣﯽﺷﻮد‬
‫ﺳﺨﺖ ﮔﯿﺮاﻧﻪ ﺗﺮ ﺷﺪن ﻣﻘﺮرات‬ ‫ﺗﻐﯿﯿﺮ ﺗﺼﻮر ﻋﻤﻮﻣﯽ‬ ‫ﻣﺰﯾﺖ رﻗﺎﺑﺘﯽ‬ ‫اﻧﺠﺎم‬
‫ﺳﻤﺖ اﻧﺠﺎم‬
‫ﮔﯿﺮی ﺑﻪﺑﻪ ﺳﻤﺖ‬
‫ﺟﻬﺖ ﮔﯿﺮی‬
‫ﺟﻬﺖ‬
‫و ﻗﻮاﻧﯿﻦ‪ ،‬اﻗﺪام در ﺗﻨﻔﯿﺬ ﻗﺎﻧﻮن‬ ‫اﻣﻮر‬ ‫درﺳﺖ‬
‫درﺳﺖ اﻣﻮر‬
‫ﻣﻮﺿﻊ‬
‫ﺻﺮﯾﺢ ﻣﻮﺿﻊ‬
‫اﺗﺨﺎذ ﺻﺮﯾﺢ‬
‫اﺗﺨﺎذ‬
‫اﻣﻮر““‬
‫درﺳﺖ اﻣﻮر‬
‫اﻧﺠﺎم درﺳﺖ‬
‫””اﻧﺠﺎم‬
‫رﯾﺴﮏ‬
‫ﺑﺎرز وو رﯾﺴﮏ‬
‫اﺛﺮات ﺑﺎرز‬
‫ﮐﻠﯿﻪ اﺛﺮات‬
‫ﻣﺪﯾﺮﯾﺖ ﮐﻠﯿﻪ‬
‫‪HSE‬‬
‫ﻋﻤﻠﮑﺮد ‪HSE‬‬
‫در ﻋﻤﻠﮑﺮد‬
‫ﻣﺴﺘﻤﺮ در‬
‫ﺑﻬﺒﻮد ﻣﺴﺘﻤﺮ‬
‫ﺑﻬﺒﻮد‬ ‫ﻫﺎ‬
‫ﻫﺎ‬
‫ﻣﺪﯾﺮﯾﺖ‬
‫‪DRAFT‬‬ ‫‪NPC/20365/012/Training Course.ppt‬‬ ‫‪4‬‬

‫‪8‬‬
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
Why do you need an HSE policy?
Conveys
Required by
leadership
ISO 14001 and
position and
OHSAS 18001
responsibility
Declares HSE POLICY Communicates

corporate principles and
targets standards
Express Enhances
corporate public relations
commitment and corporate
image

9
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
2.1
Management
Processes
‫اﯾﺠﺎد ﯾﮏ ﺧﻂ ﻣﺸﯽ‬ CHECK
Measure
Measure
Performance
Performance
Implement
Implement
DO
‫ ﻧﯿﺎز دارﯾﺪ؟‬HSE ‫ﭼﺮا ﺷﻤﺎ ﺑﻪ ﯾﮏ ﺧﻂ ﻣﺸﯽ‬
‫اﻟﺰام ﺗﻮﺳﻂ اﯾﺰو‬

‫اﻧﺘﻘﺎل ﻣﻮﺿﻊ و‬
OHSAS ‫ و‬14001
‫ﻣﺴﺌﻮﻟﯿﺖ رﻫﺒﺮی‬
18001
‫اﻋﻼم اﻫﺪاف ﺧﺮد‬ HSE ‫ﺧﻂ ﻣﺸﯽ‬ ‫اﺑﺪاع اﺻﻮل و‬

‫ﺷﺮﮐﺖ‬ ‫اﺳﺘﺎﻧﺪاردﻫﺎ‬
‫ﺑﯿﺎن ﺗﻌﻬﺪ ﺷﺮﮐﺖ‬ ‫ﺗﻘﻮﯾﺖ رواﺑﻂ ﺑﺎ ﻋﻤﻮم‬

‫و ﺗﺼﻮﯾﺮ ﺷﺮﮐﺖ‬

10
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
HSE management should be expressed in a policy which articulates the

company’s desired goals
Your policy should be:

Initiated, developed and actively supported by senior management
Established in writing
Consistent with other organisation policies (such as the quality policy)
Relevant to the company’s activities, products and services and their environmental
impacts and safety risks
Provide framework for setting objectives and targets
Made publicly available

11
‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪your‬‬
‫‪2.1‬‬
‫اﯾﺠﺎد ﯾﮏ ﺧﻂ ﻣﺸﯽ‬ ‫‪CHECK‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫ﻣﺪﯾﺮﯾﺖ ‪ HSE‬ﺑﺎﯾﺪ ﻃﯽ ﺑﯿﺎن ﯾﮏ ﺧﻂ ﻣﺸﯽ اﻫﺪاف دراز ﻣﺪت ﻣﻄﻠﻮب ﺳﺎزﻣﺎن را ﺑﻪ وﺿﻮح ﺗﺸﺮﯾﺢ ﮐﻨﺪ‬
‫ﺧﻂ ﻣﺸﯽ ﺷﻤﺎ ﺑﺎﯾﺪ ﭼﻨﯿﻦ ﺑﺎﺷﺪ‪:‬‬

‫ ﺗﻮﺳﻂ ﻣﺪﯾﺮﯾﺖ ارﺷﺪ ﻣﻄﺮح‪ ،‬ﺗﺪوﯾﻦ و ﭘﺸﺘﯿﺒﺎﻧﯽ ﺷﻮد‪.‬‬
‫ ﻣﺴﺘﻨﺪ و ﮐﺘﺒﯽ ﺑﺎﺷﺪ‪.‬‬
‫ ﺑﺎ ﺳﺎﯾﺮ ﺧﻂ ﻣﺸﯽﻫﺎی ﺳﺎزﻣﺎن ﻫﻤﺎﻫﻨﮓ ﺑﺎﺷﺪ )از ﻗﺒﯿﻞ ﺧﻂ ﻣﺸﯽ ﮐﯿﻔﯿﺖ(‪.‬‬
‫ ﺑﺎ ﻓﻌﺎﻟﯿﺖﻫﺎی ﺳﺎزﻣﺎن و ﻣﺤﺼﻮﻻت و ﺧﺪﻣﺎت آن و اﺛﺮات آن روی ﻣﺤﯿﻂ زﯾﺴﺖ و ﺧﻄﺮات اﯾﻤﻨﯽ ﻣﺮﺗﺒﻂ ﺑﺎﺷﺪ‪.‬‬
‫ ﭼﻬﺎرﭼﻮﺑﯽ ﺑﺮای ﺗﻌﯿﯿﻦ اﻫﺪاف ﮐﻼن و اﻫﺪاف ﺧﺮد ﻓﺮاﻫﻢ آورد‪.‬‬
‫ در دﺳﺘﺮس ﻋﻤﻮم ﺑﺎﺷﺪ‪.‬‬

‫‪12‬‬
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
ISO 14001 and OSHSAS 18001 have specific requirements for a policy
Is designed to be appropriate
for the business
Commits to continual
improvement, prevention of
pollution and regulatory
compliance
Enables objectives and targets

to be set
Is communicated internally
Is available to the public

13
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
2.1
Management
Processes
‫اﯾﺠﺎد ﯾﮏ ﺧﻂ ﻣﺸﯽ‬ CHECK
Measure
Measure
Performance
Performance
Implement
Implement
DO
.‫ اﻟﺰاﻣﺎت ﺧﺎﺻﯽ را ﺑﺮای ﺧﻂ ﻣﺸﯽﻫﺎ اﯾﺠﺎب ﻣﯽﮐﻨﻨﺪ‬OHSAS 18001 ‫ و‬14001 ‫اﯾﺰو‬
‫ ﺑﺎﯾﺪ ﻃﻮری ﻃﺮاﺣﯽ ﺷﻮد ﮐﻪ ﺑﺮای اﻣﻮر ﮐﺎر‬

.‫ﻣﻨﺎﺳﺐ ﺑﺎﺷﺪ‬
‫ ﻣﻤﺎﻧﻌﺖ از آﻟﻮدﮔﯽ و‬،‫ ﺗﻌﻬﺪی ﺑﻪ ﺑﻬﺒﻮد ﻣﺴﺘﻤﺮ‬

.‫اﻧﻄﺒﺎق ﺑﺎ ﻣﻘﺮرات اﯾﺠﺎد ﮐﻨﺪ‬
‫ اﻣﮑﺎن دﻫﺪ اﻫﺪاف ﮐﻼن و اﻫﺪاف ﺧﺮد ﺗﻌﯿﯿﻦ‬

.‫ﮔﺮدﻧﺪ‬
.‫ ﺑﻪ ﻃﻮر داﺧﻠﯽ اﺑﻼغ ﺷﻮد‬
.‫ در دﺳﺘﺮس ﻋﻤﻮم ﺑﺎﺷﺪ‬

14
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
The HSE policy should be based on an evaluation of environmental aspects

and impacts and safety risks during all stages of the product life-cycle…
For example:
Inputs
Renewable and non-renewable resources,
energy
II IIII III
III IV
IV VV VI
VI
Product
Product Raw material
Raw material Manufacturing
Manufacturing Transportation
Transportation Use,
Use, re-use
re-use Post
Post
design
design acquisition
acquisition and
and and
and and
and consumer
consumer
processing
processing distribution
distribution maintenance
maintenance waste
waste disposal
disposal
Outputs
Products and services, emissions to air, water and
land

15
‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪your‬‬
‫‪2.1‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫ﺧﻂ ﻣﺸﯽ ‪ HSE‬ﺑﺎﯾﺪ ﺑﺮ اﺳﺎس ارزﯾﺎﺑﯽ ﺟﻨﺒﻪﻫﺎ و اﺛﺮات زﯾﺴﺖ ﻣﺤﯿﻄﯽ و رﯾﺴﮏ ﻫﺎی اﯾﻤﻨﯽ‪ ،‬ﻃﯽ ﻫﺮ ﻣﺮﺣﻠﻪ‬
‫از ﭼﺮﺧﻪ ﻋﻤﺮ ﻣﺤﺼﻮل ﺷﮑﻞ ﮔﯿﺮد‬
‫ﺑﺮای ﻣﺜﺎل‪:‬‬
‫ورودیﻫﺎ‬
‫ﻣﻨﺎﺑﻊ ﻗﺎﺑﻞ ﺗﺠﺪﯾﺪ و ﻏﯿﺮ ﻗﺎﺑﻞ ﺗﺠﺪﯾﺪ‪ ،‬اﻧﺮژی‬
‫ﻃﺮاﺣﯽ‬
‫ﻃﺮاﺣﯽ‬ ‫ﺗﻬﯿﻪ‬
‫ﺗﻬﯿﻪ‬ ‫ﺳﺎﺧﺖ وو‬
‫ﺳﺎﺧﺖ‬ ‫ﻧﻘﻞ‬
‫ﺣﻤﻞ وو ﻧﻘﻞ‬
‫ﺣﻤﻞ‬ ‫اﺳﺘﻔﺎده‬
‫اﺳﺘﻔﺎده‪ ،‬اﺳﺘﻔﺎده‬
‫اﺳﺘﻔﺎده‪،‬‬ ‫ﺑﻌﺪ‬
‫ﺿﺎﯾﻌﺎت ﺑﻌﺪ‬
‫رﯾﺰ ﺿﺎﯾﻌﺎت‬
‫دور رﯾﺰ‬
‫دور‬
‫ﻣﺤﺼﻮل‬
‫ﻣﺤﺼﻮل‬ ‫ﺧﺎم‬
‫ﻣﻮاد ﺧﺎم‬
‫ﻣﻮاد‬ ‫ﻓﺮآوری‬
‫ﻓﺮآوری‬ ‫ﺗﻮزﯾﻊ‬
‫وو ﺗﻮزﯾﻊ‬ ‫ﻧﮕﻬﺪاری‬
‫ﻣﺠﺪد و ﻧﮕﻬﺪاری‬
‫و‬ ‫ﻣﺠﺪد‬ ‫ﻧﻬﺎﯾﯽ‬
‫ازاز ﻣﺼﺮف ﻧﻬﺎﯾﯽ‬
‫ﻣﺼﺮف‬
‫ﺧﺮوﺟﯽﻫﺎ‬
‫ﻣﺤﺼﻮﻻت و ﺧﺪﻣﺎت‪ ،‬اﻧﺘﺸﺎر آﻻﯾﻨﺪهﻫﺎ در ﻫﻮا‪ ،‬آب و ﺧﺎک‬

‫‪16‬‬
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
. . . and should reflect any significant environmental aspects or safety

hazards…
Scientific evidence on
effects
Known
Suspected
Factors
Factors
Public perception determining Regulation health, safety
determining and environment
significance
significance
HSE quality standards

17
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
2.1
Management
Processes
CHECK
Measure
Measure
Performance
Performance
‫اﯾﺠﺎد ﯾﮏ ﺧﻂ ﻣﺸﯽ‬
Implement
Implement
DO
... ‫ و ﺑﺎﯾﺪ ﻫﺮﮔﻮﻧﻪ ﺟﻨﺒﻪﻫﺎی ﺑﺎرز زﯾﺴﺖ ﻣﺤﯿﻄﯽ و ﯾﺎ ﻣﺨﺎﻃﺮه اﯾﻤﻨﯽ راﻣﻨﻌﮑﺲ ﮐﻨﺪ‬000
‫ﺷﻮاﻫﺪ ﻋﻠﻤﯽ درﺑﺎرۀ اﺛﺮات‬

‫ ﺷﻨﺎﺧﺘﻪ ﺷﺪه‬
‫ ﻣﻈﻨﻮن‬
‫ﺑﺎرز‬
‫ﺗﻌﯿﯿﻦﺑﺎرز‬
‫ﻋﻮاﻣﻞﺗﻌﯿﯿﻦ‬
‫ﻋﻮاﻣﻞ‬ ‫ اﯾﻤﻨﯽ و ﻣﺤﯿﻂ‬،‫ﻣﻘﺮرات ﺑﻬﺪاﺷﺖ‬
‫ﺗﺼﻮر ﻋﻤﻮﻣﯽ‬ ‫ﺑﻮدن‬
‫ﺑﻮدن‬ ‫زﯾﺴﺖ‬
HSE ‫اﺳﺘﺎﻧﺪاردﻫﺎی ﮐﯿﻔﯿﺖ‬

18
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
…and meet a number of formal requirements
Formal documented policy is required

Defined by top management (e.g. officer of the
company, member of the management committee)
Must be relevant (generic one may be challenged).
Must be used as an input to setting objectives
and targets
Must explicitly address commitment to compliance,
pollution prevention, and continuous improvement
Communication to all site staff is required
Policy should be periodically reviewed and updated
as appropriate
Must be made publicly available; policy does not
need to be proactively distributed, rather than
‘made available’ when requested

19
‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪your‬‬
‫‪2.1‬‬
‫اﯾﺠﺎد ﺧﻂ ﻣﺸﯽ‬ ‫‪CHECK‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫‪ ...‬و ﺗﻌﺪادی از اﻟﺰاﻣﺎت رﺳﻤﯽ را ﺑﺮ اورده ﺳﺎزد‪.‬‬
‫ ﺧﻂ ﻣﺸﯽ ﻣﺴﺘﻨﺪ رﺳﻤﯽ اﻟﺰاﻣﯽ اﺳﺖ‪.‬‬

‫ ﺗﻌﺮﯾﻒ ﺷﺪه ﺗﻮﺳﻂ ﻣﺪﯾﺮﯾﺖ ﻋﺎﻟﯽ )ﻣﺜﻞ ﻣﺴﺌﻮل ﺷﺮﮐﺖ‪ ،‬ﻋﻀﻮ ﮐﻤﯿﺘﻪ ﻣﺪﯾﺮﯾﺖ(‬
‫ ﺑﺎﯾﺪ رﺑﻂ داﺷﺘﻪ ﺑﺎﺷﺪ )ﺧﻂ ﻣﺸﯽﻫﺎی ﮐﻠﯽ ﻣﻤﮑﻦ اﺳﺖ ﺑﺎ ﭼﺎﻟﺶ روﺑﺮو ﺷﻮﻧﺪ(‪.‬‬
‫ﺑﺎﯾﺪ ﺑﻪ ﻋﻨﻮان داده ﻫﺎی ورودی در ﺗﻌﯿﯿﻦ اﻫﺪاف ﮐﻼن و اﻫﺪاف‬
‫ﺧﺮد ﺑﻪ ﮐﺎر رود‪.‬‬
‫ ﺑﺎﯾﺪ ﺑﻪ ﻃﻮر ﺻﺮﯾﺢ ﺗﻌﻬﺪ ﺑﻪ اﻧﻄﺒﺎق‪ ،‬ﭘﯿﺸﮕﯿﺮی از آﻟﻮدﮔﯽ و ﺑﻬﺒﻮد ﻣﺴﺘﻤﺮ‬
‫را ﺑﯿﺎن ﮐﻨﺪ‪.‬‬
‫ ﺑﺎﯾﺪ ﺑﻪ ﮐﻠﯿﮥ ﮔﺮوه ﻫﺎ در ﮐﺎرﮔﺎه اﺑﻼغ ﺷﻮد‪.‬‬
‫ ﺑﺎﯾﺪ ﺑﻪ ﻃﻮر ادواری ﺑﺎزﻧﮕﺮی ﺷﺪه و ﺑﻪ ﺷﮑﻞ ﻣﻨﺎﺳﺐ ﺑﻪ روزآوری ﺷﻮد‪.‬‬
‫ ﺑﺎﯾﺪ در دﺳﺘﺮس ﻋﻤﻮم ﺑﺎﺷﺪ‪ ،‬ﻧﯿﺎزی ﻧﯿﺴﺖ ﮐﻪ ﺧﻂ ﻣﺸﯽ ﺣﺘﻤﺎً ﺑﺎ ﺑﺮﻧﺎﻣﻪ از ﭘﯿﺶ ﺗﻌﯿﯿﻦ ﺷﺪه ﺗﻮزﯾﻊ و ﻧﺸﺮ ﺷﻮد وﻟﯽ ﻣﯽﺗﻮاﻧﺪ‬
‫ﺣﯿﻦ درﺧﻮاﺳﺖ‪ ،‬در اﺧﺘﯿﺎر ﻣﺘﻘﺎﺿﯽ ﻗﺮار ﮔﯿﺮد‪.‬‬

‫‪20‬‬
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
Your HSE policy should address your stakeholder expectations
Customers
Environmentally acceptable
products/processes
Community (regulators,
public, media, pressure
groups) Suppliers
Compliance with Minimum impact on
legislation product supply systems
Employees Management and

shareholders
Safe work environment
Limited costs and liabilities
Clear communication
This will now be examined in more detail

21
‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪your‬‬
‫‪2.1‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫ﺧﻂ ﻣﺸﯽ ‪ HSE‬ﺷﻤﺎ‪ ،‬ﺑﺎﯾﺪ اﻧﺘﻈﺎرات ﮔﺮوه ﻫﺎی ذﯾﻨﻔﻊ را ﻋﻨﻮان ﻧﻤﺎﯾﺪ‪.‬‬
‫ﻣﺸﺘﺮﯾﺎن‬
‫ ﻣﺤﺼﻮﻻت‪ /‬ﻓﺮآﯾﻨﺪﻫﺎی ﻗﺎﺑﻞ ﻗﺒﻮل از ﻧﻈﺮ‬
‫ﻣﺤﯿﻂ زﯾﺴﺖ‬
‫ﺟﺎﻣﻌﻪ )ﻗﺎﻧﻮﻧﮕﺰاران‪ ،‬ﻣﺮدم‪ ،‬رﺳﺎﻧﻪﻫﺎ‪،‬‬

‫ﮔﺮوهﻫﺎی ﻓﺸﺎر(‬
‫ﺗﺄﻣﯿﻦ ﮐﻨﻨﺪﮔﺎن‬
‫ ﺳﺎزﮔﺎری ﺑﺎ ﻣﻘﺮرات‬
‫ ﺣﺪاﻗﻞ اﺛﺮات روی ﺳﯿﺴﺘﻢﻫﺎی‬
‫ﺗﺄﻣﯿﻦ ﻣﺤﺼﻮﻻت‬
‫ﻣﺪﯾﺮﯾﺖ و ﺳﻬﺎﻣﺪاران‬
‫ ﻫﺰﯾﻨﻪﻫﺎ و ﺗﻌﻬﺪات ﻣﺤﺪود‬
‫اﮐﻨﻮن اﯾﻦ ﻣﻄﺎﻟﺐ را ﺑﺎ ﺗﻔﺼﯿﻞ ﺑﯿﺸﺘﺮ ﺑﺮرﺳﯽ ﻣﯽﮐﻨﯿﻢ‬

‫‪22‬‬
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management
Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
2. Policy

23
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management
Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
2.2 ‫ﻧﯿﺎزﻫﺎ ی ﮔﺮوه ﻫﺎی ذﯾﻨﻔﻊ و ﻣﺪﯾﺮﯾﺖ‬
2.4 ‫اﺑﻼغ و اﺟﺮای ﯾﮏ ﺧﻂ ﻣﺸﯽ‬

24
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management
Stakeholder needs and management 2.2

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
To assist in gauging what level of HSE management is best for your

organisation you need to assess your stakeholders’ expectations
Local
Local
Emergency
Emergency
Services
Services
Pressure
Pressure Shareholders
Shareholders
Groups
Groups
Boardroom
Insurers
Insurers Managers
Managers
Customers
Customers Employees
Employees
Competitors
Competitors Directors
Directors
Government
Government
Suppliers
Suppliers
Media
Media

25
‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪your‬‬
‫‪2.2‬‬
‫ﻧﯿﺎزﻫﺎ و ﻣﺪﯾﺮﯾﺖ ﮔﺮوه ﻫﺎ ی ذﯾﻨﻔﻊ‬ ‫‪CHECK‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫ﺑﺮای درک اﯾﻨﮑﻪ ﮐﺪام ﺳﻄﺢ ﻣﺪﯾﺮﯾﺖ ‪ HSE‬ﺑﺮای ﺳﺎزﻣﺎن ﺷﻤﺎ ﻣﻔﯿﺪ اﺳﺖ‪ ،‬ﺑﺎﯾﺪ اﻧﺘﻈﺎرات ﻃﺮفﻫﺎی ذﯾﻨﻔﻊ را‬
‫ارزﯾﺎﺑﯽ ﮐﻨﯿﺪ‪.‬‬
‫ﻣﺤﻠﯽ‬
‫اﺿﻄﺮاری ﻣﺤﻠﯽ‬
‫ﺧﺪﻣﺎت اﺿﻄﺮاری‬
‫ﺧﺪﻣﺎت‬
‫ﻓﺸﺎر‬
‫ﻫﺎی ﻓﺸﺎر‬
‫ﮔﺮوهﻫﺎی‬
‫ﮔﺮوه‬ ‫ﺳﻬﺎﻣﺪاران‬
‫ﺳﻬﺎﻣﺪاران‬
‫‪Boardroom‬‬ ‫ﻣﺪﯾﺮان‬
‫ﮔﺮان‬
‫ﺑﯿﻤﻪ ﮔﺮان‬
‫ﺑﯿﻤﻪ‬ ‫ﻣﺪﯾﺮان‬
‫ﻣﺸﺘﺮﯾﺎن‬ ‫ﮐﺎرﮐﻨﺎن‬
‫ﮐﺎرﮐﻨﺎن‬
‫رﻗﺒﺎ‬
‫رﻗﺒﺎ‬ ‫ﻣﺪﯾﺮه‬
‫ﻫﯿﺌﺖ ﻣﺪﯾﺮه‬
‫ﻋﺎﻣﻞ وو ﻫﯿﺌﺖ‬
‫ﻣﺪﯾﺮ ﻋﺎﻣﻞ‬
‫ﻣﺪﯾﺮ‬
‫ﮐﻨﻨﺪﮔﺎن‬
‫ﺗﺄﻣﯿﻦ‬ ‫دوﻟﺖ‬
‫دوﻟﺖ‬
‫رﺳﺎﻧﻪﻫﺎﻫﺎ‬
‫رﺳﺎﻧﻪ‬

‫‪26‬‬
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
What is the likely impact of not meeting or exceeding stakeholder

expectations on managing HSE at Mahshahr?
Stakeholder Expectations Not Met Expectations Exceeded
Internal
Shareholders
Managers
Employees Lack of corporate concern, de-motivation... Attracted to working for NPC
Directors
External
Government
Media
Suppliers
Customers
Insurers
Local Emergency Services
Pressure Groups, NGO’s

EE

27
‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪your‬‬
‫‪2.2‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫ﻧﺘﺎﯾﺞ اﺣﺘﻤﺎﻟﯽ ﻋﺪم رﻋﺎﯾﺖ ﯾﺎ رﻋﺎﯾﺖ ﺑﯿﺶ از ﺣﺪ اﻧﺘﻈﺎرات ﻃﺮفﻫﺎی ذﯾﻨﻔﻊ در ﻣﺪﯾﺮﯾﺖ ‪ HSE‬ﻣﺎﻫﺸﻬﺮ ﭼﻪ‬
‫ﺧﻮاﻫﺪ ﺑﻮد؟‬
‫ﻓﺮاﺗﺮ از اﻧﺘﻈﺎرات‬ ‫ﻋﺪم رﻋﺎﯾﺖ اﻧﺘﻈﺎرات‬ ‫ﮔﺮوه ﻫﺎی ذﯾﻨﻔﻊ‬
‫داﺧﻠﯽ‬
‫ﻣﺪﯾﺮان‬
‫ﮐﺎر ﺑﺮای ‪ NPC‬ﺑﺮاﯾﺶ ﺟﺎﻟﺐ اﺳﺖ‬ ‫ﻓﻘﺪان رﺳﯿﺪﮔﯽ ﺷﺮﮐﺖ‪ ،‬اﯾﺠﺎد ﻋﺪم اﻧﮕﯿﺰه‬ ‫‪.‬ﮐﺎرﮐﻨﺎن‬
‫ﻣﺪﯾﺮ ﻋﺎﻣﻞ و اﻋﻀﺎی ﻫﯿﺌﺖ ﻣﺪﯾﺮه‬
‫ﺧﺎرﺟﯽ‬
‫دوﻟﺖ‬
‫رﺳﺎﻧﻪﻫﺎ‬
‫ﺑﯿﻤﻪ ﮔﺮان‬
‫ﺧﺪﻣﺎت اﺿﻄﺮاری ﻣﺤﻠﯽ‬

‫‪EE‬‬
‫ﮔﺮوهﻫﺎی ﻓﺸﺎر ‪NGO‬ﻫﺎس‬

‫‪28‬‬
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
Answers: What is the likely impact of not meeting or exceeding stakeholder

expectations on managing HSE at Mahshahr?(continued)
Stakeholder
Stakeholder Expectations
Expectations Not
Not Met
Met Expectations
Expectations Exceeded
Exceeded
Internal
Internal
Rising
Rising share
share price,
price, more
more international
international
Shareholders
Shareholders Falling
Falling share
share price,
price, vulnerability
vulnerability to
to take-over
take-over investment
investment attracted
attracted
De-motivation,
De-motivation, non-compliance
non-compliance with
with EHS
EHS Pro-active
Pro-active in
in addressing
addressing EHS
EHS issues
issues in
in
Managers
Managers legislation,
legislation, low
low quality
quality EHS
EHS performance
performance managing
managing petrochemical
petrochemical projects
projects
Lack
Lack of
of corporate
corporate concern,
concern, non-compliance
non-compliance Attracted
Attracted to
to work
work for
for NPC,
NPC,
Employees
Employees with
with OHSE
OHSE legislation
legislation and
and written
written rules
rules of
of the
the Improve
Improve their EHS profile.
their EHS profile.
game
game
Increased
Increased influence
influence on
on Iran
Iran EHS
EHS
Directors
Directors Liable
Liable to
to prosecution,
prosecution, shareholder
shareholder pressure
pressure petrochemical
petrochemical projects, EHS
projects, EHS legislations
legislations
and
and guidelines
guidelines
External
External
Develop
Develop health
health and
and safety
safety legislation
legislation and
and Assistance
Assistance ofof NPC
NPC in
in the
the forming
forming of
of EHS
EHS
Government
Government standards
standards compatible
compatible with
with international
international legislations and guidelines
legislations and guidelines
standards
standards
Media
Media Poor
Poor public
public image
image –– lost
lost business
business High
High morale,
morale, pride
pride
Lack
Lack of
of HSE
HSE requirements
requirements tempts
tempts suppliers
suppliers to
to
Suppliers
Suppliers Demand
Demand high
high quality
quality from
from suppliers
suppliers
provide low quality product
provide low quality product
Relative
Relative decline
decline in
in competitive
competitive scene,
scene, Choose
Choose Build
Build strong
strong business
business relationship
relationship with
with
Customers
Customers alternative high profile EHS companies
alternative high profile EHS companies NPC
NPC
Insurers
Insurers High
High insurance
insurance rates
rates to
to cover
cover risks
risks Lower
Lower risk
risk premiums
premiums
Close
Close monitoring
monitoring && inspection
inspection of
of organisation
organisation Collaboration
Collaboration with
with NPC
NPC in in setting
setting out
out
Local
Local Emergency
Emergency Services
Services EHS activities, enforce penalties
EHS activities, enforce penalties developed
developed OHSE services and
OHSE services and facilities
facilities
Campaign
Campaign against
against organisation’s
organisation’s EHS
EHS non-
non- Support
Support organisation
organisation inin improving
improving EHS
EHS
Pressure
Pressure Groups,
Groups, NGO’s
NGO’s compliance
compliance issues
issues

29
‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪your‬‬
‫‪2.2‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫)اداﻣﻪ( ﭘﺎﺳﺦﻫﺎ‪ :‬ﻧﺘﺎﯾﺞ اﺣﺘﻤﺎﻟﯽ ﻋﺪم رﻋﺎﯾﺖ ﯾﺎ رﻋﺎﯾﺖ ﺑﯿﺶ از ﺣﺪ اﻧﺘﻈﺎرات ﻃﺮفﻫﺎی ذﯾﻨﻔﻊ در ﻣﺪﯾﺮﯾﺖ‬
‫‪ HSE‬ﻣﺎﻫﺸﻬﺮ ﭼﻪ ﺧﻮاﻫﺪ ﺑﻮد؟‬
‫ﻋﺪم رﻋﺎﻳﺖ اﻧﺘﻈﺎرات‬ ‫ﻓﺮاﺗﺮ از اﻧﺘﻈﺎرات‬ ‫ﻃﺮف ذﻳﻨﻔﻊ‬
‫داﺧﻠﻰ‬
‫ﺳﻘﻮط ﲠﺎى ﺳﻬﺎم‪ ،‬آﺳﻴﺐ ﭘﺬﻳﺮى در ﻗﺎﺑﻞ‬ ‫اﻓﺰاﻳﺶ ﲠﺎى ﺳﻬﺎم‪ ،‬ﺟﺬب ﺳﺮﻣﺎﻳﻪ‬
‫ﲤﻠﮏ از ﺳﻮى دﻳﮕﺮان‬ ‫ﮔﺰارى ﺑﻴﺸﱰ ﺧﺎرﺟﻰ‬
‫ﻓﻌﺎل در رﺳﻴﺪﮔﻰ ﺑﻪ ﻣﺴﺎﺋﻞ ‪HSE‬در ﺑﻰ اﻧﮕﻴﺰﮔﻰ‪ ،‬ﻋﺪم اﻧﻄﺒﺎق ﺑﺎ ﻣﻘﺮرات‬
‫ﻣﺪﻳﺮان‬
‫‪ ،HSE‬ﻋﻤﻠﮑﺮد ﺑﺎ ﮐﻴﻔﻴﺖ‬ ‫مدﻳﺮﻳﺖ ﭘﺮوژهةاى ﭘﱰوﺷﻴﻤﻰ‬
‫ﻓﻘﺪان رﺳﻴﺪﮔﻰ ﺷﺮﮐﺖ‪ ،‬ﻋﺪم اﻧﻄﺒﺎق ﺑﺎ‬ ‫ﮐﺎر ﮐﺮدن ﺑﺎ ‪ NPC‬ﺑﺮاى آﻧﺎن‬
‫ﮐﺎرﮐﻨﺎن‬
‫ﻣﻘﺮرات ‪ OHSE‬و ﻗﻮاﻋﺪ ﻣﮑﺘﻮب ﺑﺎزى‬ ‫ﺟﺎﻟﺐ اﺳﺖ‪،‬ﲠﺒﻮد ﳕﺎى ‪HSE‬آﻬﻧﺎ‬
‫اﻓﺰاﻳﺶ ﻧﻔﻮذ در ﭘﺮوژههﺎى‬
‫در ﻣﻌﺮض اﻗﺪام ﻗﺎﻧﻮﻧﻰ ﺑﻮدن‪ ،‬ﻓﺸﺎر‬
‫ﺳﻬﺎﻣﺪاران‬ ‫‪HSE‬‬ ‫ﻣﻘﺮرات‬ ‫ﭘﱰوﺷﻴﻤﻰ‪ HSE‬اﻳﺮان‪،‬‬ ‫ﻣﺪﻳﺮ ﻋﺎﻣﻞ و اﻋﻀﺎى هﻴﺌﺖ ﻣﺪﻳﺮه‬
‫و رهﻨﻤﻮدهﺎى آن‪.‬‬
‫ﺧﺎرﺟﻰ‬
‫ﻳﺠﺎد ﻣﻘﺮرات و اﺳﺘﺎﻧﺪاردهﺎى ﲠﺪاﺷﺖ و‬
‫ﮐﻤﮏ ‪NPC‬در اﻳﺠﺎد ﻣﻘﺮرات در‬
‫ﻤﻨﻰ ﺳﺎزﮔﺎر و ﺑﺎ اﺳﺘﺎﻧﺪاردهﺎى ﺑﻴﻦ‬ ‫دوﻟﺖ‬
‫ﻳﺠﺎد ﻣﻘﺮرات و رهﻨﻤﻮدهﺎ‬
‫اﳌﻠﻠﻰ‬
‫ذهﻨﻴﺖ ﺑﺪ ﻋﻤﻮﻣﻰ ‪-‬اﺗﻼف ﻓﺮﺻﺖهﺎى ﮐﺎرى‬ ‫روﺣﻴﺔ ﺧﻮب‪ ،‬ﻏﺮور و اﻓﺘﺨﺎر‬ ‫رﺳﺎﻧﻪهﺎ‬
‫ﻓﻘﺪان اﻟﺰاﻣﺎت ‪HSE‬ﺗﺄﻣﻴﻦ ﮐﻨﻨﺪه را‬
‫رﺧﻮاﺳﺖ ﮐﻴﻔﻴﺖ ﺑﺎﻻ از ﺗﺄﻣﻴﻦ‬
‫ﺗﺮﻏﻴﺐ ﺑﻪ اراﺋﻪ ﳏﺼﻮل ﺑﻰ ﮐﻴﻔﻴﺖ‬ ‫ﺗﺄﻣﻴﻦ ﮐﻨﻨﺪﮔﺎن‬
‫ﮐﻨﻨﺪﮔﺎن‬
‫ﻣﻰﳕﺎﻳﺪ‪.‬‬
‫ﺿﻌﻒ ﻧﺴﺒﻰ در ﺻﺤﻨﻪ رﻗﺎﺑﺖ‪ ،‬ﮔﺰﻳﻨﺶ‬
‫ﺷﺮﮐﺖهﺎى دﻳﮕﺮ ﺟﺎﻳﮕﺰﻳﻦ ﺑﺎ ﺳﺎﺑﻘﺔ ﺧﻮب‬ ‫ﻳﺠﺎد رواﺑﻂ ﻗﻮى ﮐﺎرى ﺑﺎ ‪NPC‬‬ ‫ﻣﺸﱰﻳﺎن‬
‫‪HSE‬‬
‫ﺣﻖ ﺑﻴﻤﻪهﺎى ﺳﻨﮕﻴﻦ ﺑﺮاى ﭘﻮﺷﺶ رﻳﺴﮏ‬ ‫ﲣﻔﻴﻒ ﺣﻖ ﺑﻴﻤﻪ ﭘﻮﺷﺶ رﻳﺴﮏ‬ ‫ﺑﻴﻤﻪ ﮔﺮان‬
‫ﻧﻈﺎرت دﻗﻴﻖ و ﺑﺎزرﺳﻰ ﻓﻌﺎﻟﻴﺖهﺎى‪HSE‬‬ ‫ﳘﮑﺎرى ﺑﺎ ‪NPC‬در ﺗﻌﻴﻴﻦ ﺧﺪﻣﺎت و‬
‫ﺧﺪﻣﺎت اﺿﻄﺮارى ﳏﻠﻰ‬
‫ﺳﺎزﻣﺎن‪ ،‬ﺗﻨﻔﻴﺬ ﺟﺮﻳﻤﻪ و ﳎﺎزاتهﺎ‬ ‫ﺗﺴﻬﻴﻼت ﭘﻴﺸﺮﻓﺘﻪ ‪OHSE‬‬
‫اﻗﺪام ﻋﻠﻴﻪ ﻋﺪم اﻧﻄﺒﺎق ﺳﺎزﻣﺎن ﺑﺎ‬ ‫ﲪﺎﻳﺖ از ﺳﺎزﻣﺎن در ﲠﺒﻮد ﻣﺴﺎﺋﻞ‬
‫ﮔﺮوه ﻓﺸﺎر ‪NGO‬هﺎ‬
‫‪HSE‬‬ ‫‪HSE‬‬

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Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
Stakeholder needs provide goals for the management system
Goals
Responding to
stakeholder needs .........
Stakeholders
Management System
...... using appropriately
aligned business processes ....... Processes
...... supported by
organisation & resources Organisation Resources
This approach is applicable to any business issue

31
‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪your‬‬
‫‪2.2‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫ﻧﯿﺎزﻫﺎی ﮔﺮوه ﻫﺎی ذﯾﻨﻔﻊ‪ ،‬اﻫﺪاف دراز ﻣﺪت ﺑﺮای ﺳﯿﺴﺘﻢ ﻣﺪﯾﺮﯾﺖ ﻓﺮاﻫﻢ ﻣﯽآورد‪.‬‬
‫اﻫﺪاف دراز ﻣﺪت‬

‫ﭘﺎﺳﺦ ﺑﻪ ﻧﯿﺎزﻫﺎی ﮔﺮوه ﻫﺎی ذﯾﻨﻔﻊ ‪...‬‬
‫ﮔﺮوه ﻫﺎی ذﯾﻨﻔﻊ‬
‫ﺳﯿﺴﺘﻢ ﻣﺪﯾﺮﯾﺖ‬
‫اﺳﺘﻔﺎده از ﻓﺮاﯾﻨﺪﻫﺎی ﺷﻐﻠﯽ ﻫﻢ ﺟﻬﺖ و ﻣﻨﺎﺳﺐ‬
‫ﻓﺮآﯾﻨﺪﻫﺎ‬
‫ﭘﺸﺘﯿﺒﺎﻧﯽ از ﻃﺮﯾﻖ ﺳﺎزﻣﺎﻧﺪﻫﯽ و ﺗﺎﻣﯿﻦ‬

‫ﻣﻨﺎﺑﻊ‬ ‫ﺳﺎزﻣﺎن‬ ‫ﻣﻨﺎﺑﻊ‬
‫اﯾﻦ روﯾﮑﺮد ﺑﻪ ﻫﺮ ﻧﻮع اﻧﺘﺸﺎرات ﺣﺮﻓﻪ ای ﻗﺎﺑﻞ ﮐﺎرﺑﺮد اﺳﺖ‪.‬‬

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Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
Business leaders must develop a strategy that links their management

systems to stakeholders needs
HSE Stakeholders
Strategy
Management
System
Processes
Management
System
Organisation Resources
To develop and HSE strategy requires business leaders to have sufficient

competence
33
‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪your‬‬
‫‪2.2‬‬
‫ﻧﯿﺎزﻫﺎ و ﻣﺪﯾﺮﯾﺖ ﮔﺮوه ﻫﺎی ذﯾﻨﻔﻊ‬ ‫‪CHECK‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫رﻫﺒﺮان ﮐﺴﺐ و ﮐﺎر ﺑﺎﯾﺪ ﯾﮏ اﺳﺘﺮاﺗﮋی ﺗﺪوﯾﻦ ﮐﻨﻨﺪ ﮐﻪ ﺳﯿﺴﺘﻢﻫﺎی ﻣﺪﯾﺮﯾﺖ آﻧﺎن را ﺑﻪ ﻧﯿﺎزﻫﺎی ﮔﺮوه ﻫﺎی‬
‫ذﯾﻨﻔﻊ ﭘﯿﻮﻧﺪ دﻫﺪ‪.‬‬
‫ﮔﺮوه ﻫﺎی ذﯾﻨﻔﻊ‬

‫اﺳﺘﺮاﺗﮋی ‪HSE‬‬
‫ﻓﺮآﯾﻨﺪﻫﺎ‬
‫ﺳﺎزﻣﺎن‬ ‫ﻣﻨﺎﺑﻊ‬
‫ﺑﺮای اﯾﺠﺎد اﺳﺘﺮاﺗﮋی‪ HSE‬رﻫﺒﺮان ﮐﺴﺐ ﮐﺎر ﻧﯿﺎر دارﻧﺪ ﮐﻪ ﺑﻪ ﻃﻮر ﮐﺎﻓﯽ ﺻﻼﺣﯿﺖ داﺷﺘﻪ ﺑﺎﺷﻨﺪ‬

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Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
For the Mashahr complex, what do you think are the key HSE issues?
What are the key health issues?
What are the key safety issues?
What are the key environmental issues?
EE

35
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
2.2
Management
Processes
‫ﻧﯿﺎزﻫﺎ و ﻣﺪﯾﺮﯾﺖ ﮔﺮوه ﻫﺎ ی ذﯾﻨﻔﻊ‬ CHECK
Measure
Measure
Performance
Performance
Implement
Implement
DO
‫ ﮐﺪاﻣﻨﺪ؟‬HSE ‫ ﺑﻪ ﻧﻈﺮ ﺷﻤﺎ ﻣﺴﺎﺋﻞ اﺳﺎﺳﯽ‬،‫در ﻣﻮرد ﻣﺠﺘﻤﻊ ﻣﺎﻫﺸﻬﺮ‬
‫ﻣﺴﺎﺋﻞ ﮐﻠﯿﺪی ﺑﻬﺪاﺷﺘﯽ ﮐﺪاﻣﻨﺪ؟‬
‫ﻣﺴﺎﺋﻞ ﮐﻠﯿﺪی اﯾﻤﻨﯽ ﮐﺪاﻣﻨﺪ؟‬
‫ﻣﺴﺎﺋﻞ ﮐﻠﯿﺪی زﯾﺴﺖ ﻣﺤﯿﻄﯽ ﮐﺪاﻣﻨﺪ؟‬
EE

36
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
For the Mashahr complex in which you work, who are the key stakeholders
and how do they interact with the key HSE issues?
Level of interest
Stakeholder Stakeholder Stakeholder Stakeholder Stakeholder
A B C D E
Issue 1 High Low High High Medium
Not
Issue 2 Low High Medium Medium
relevant
Not Not Not

Issue 3 Medium Low
relevant relevant relevant
Not Not
Issue 4 High Medium High
relevant relevant
EE

37
‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪your‬‬
‫‪2.2‬‬
‫ﻧﯿﺎزﻫﺎ و ﻣﺪﯾﺮﯾﺖ ﮔﺮوه ﻫﺎی ذﯾﻨﻔﻊ‬ ‫‪CHECK‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫در ﻣﺠﺘﻤﻊ ﻣﺎﻫﺸﻬﺮ ﮐﻪ ﻣﺤﻞ ﮐﺎر ﺷﻤﺎﺳﺖ‪ ،‬ﻃﺮفﻫﺎی ذﯾﻨﻔﻊ اﺻﻠﯽ ﮐﺪاﻣﻨﺪ و آﻧﺎن ﭼﮕﻮﻧﻪ ﺑﺎ ﻣﺴﺎﺋﻞ ﻣﻬﻢ ‪HSE‬‬
‫ﺑﺮﺧﻮرد ﻣﯽ ﮐﻨﻨﺪ؟‬
‫ﺳﻄﺢ ﻋﻼﻗﻤﻨﺪی‬
‫ﻃﺮف ذﯾﻨﻔﻊ‬ ‫ﻃﺮف ذﯾﻨﻔﻊ‬ ‫ﻃﺮف ذﯾﻨﻔﻊ‬ ‫ﻃﺮف ذﯾﻨﻔﻊ‬ ‫ﻃﺮف ذﯾﻨﻔﻊ‬
‫‪D‬‬ ‫‪E‬‬
‫‪B‬‬ ‫‪C‬‬
‫ﻣﺴﺌﻠﻪ ‪1‬‬ ‫زﯾﺎد‬ ‫ﮐﻢ‬ ‫زﯾﺎد‬ ‫زﯾﺎد‬ ‫ﻣﺘﻮﺳﻂ‬
‫ﻣﺴﺌﻠﻪ ‪2‬‬ ‫ﮐﻢ‬ ‫زﯾﺎد‬ ‫ﻣﺘﻮﺳﻂ‬ ‫ﺑﯽ رﺑﻂ‬ ‫ﻣﺘﻮﺳﻂ‬
‫ﻣﺴﺌﻠﻪ ‪3‬‬ ‫ﺑﯽ رﺑﻂ‬ ‫ﺑﯽ رﺑﻂ‬ ‫ﻣﺘﻮﺳﻂ‬ ‫ﮐﻢ‬ ‫ﺑﯽ رﺑﻂ‬
‫ﻣﺴﺌﻠﻪ ‪4‬‬ ‫زﯾﺎد‬ ‫ﺑﯽ رﺑﻂ‬ ‫ﺑﯽ رﺑﻂ‬ ‫ﻣﺘﻮﺳﻂ‬ ‫زﯾﺎد‬
‫‪EE‬‬

‫‪38‬‬
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management
Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
2. Policy

39
Policy
Policy
ACT PLAN
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Understand
business
businessrisks
risks&&
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plan your
your
Basic strategy
strategy
Management
Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
2.4 ‫اﺑﻼغ و اﺟﺮای ﺧﻂ ﻣﺸﯽ‬

40
Policy
Policy
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Management
Writing a policy 2.3

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
There are several policy styles:
11 22 33
Policy Policy Opening paragraph
List of specifics Goals Principles
Responsibilities Strategies
Responsibilities

41
Policy
Policy
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2.3
Management
Processes
‫ﺗﺤﺮﯾﺮ ﺧﻂ ﻣﺸﯽ ﮔﺰاری‬ CHECK
Measure
Measure
Performance
Performance
Implement
Implement
DO
:‫ﭼﻨﺪﯾﻦ ﻧﻮع ﺧﻂ ﻣﺸﯽ وﺟﻮد دارد‬
٣٣ 22 ١١
‫ﭘﺎراﮔﺮاف آﻏﺎزﯾﻦ‬ ‫ﺧﻂ ﻣﺸﯽ‬ ‫ﺧﻂ ﻣﺸﯽ‬
‫اﺻﻮل‬ ‫اﻫﺪاف دراز ﻣﺪت‬ ‫ﻟﯿﺴﺖ ﻣﻮارد ﻣﺸﺨﺺ‬
‫اﺳﺘﺮاﺗﮋیﻫﺎ‬
‫ﻣﺴﺌﻮﻟﯿﺖﻫﺎ‬
‫ﻣﺴﺌﻮﻟﯿﺖﻫﺎ‬

42
Policy
Policy
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businessrisks
risks&&
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plan your
your
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strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
Corporate HSE policies typically have five key attributes
Attribute
Attribute Definition
Definition
AA statement
statement of
of management’s
management’s principal
principal goals
goals and
and expectations,
expectations, typically
typically either
either aa
Policy
Policy Thrust
Thrust commitment
commitment to
to be
be ‘in
‘in compliance’
compliance’ or
or to
to go
go ‘beyond
‘beyond compliance’
compliance’
The
The organisational
organisational level
level at
at which
which thethe policy
policy is
is issued,
issued, the
the mechanisms
mechanisms for for
Policy
Policy Issuance
Issuance dissemination
dissemination of
of the
the policy,
policy, its
its style,
style, and
and the
the frequency
frequency of of its
its review
review and
and re-
re-
issuance
issuance
The
The inclusion
inclusion of
of specific
specific directives
directives or
or programs
programs and
and the
the assignment
assignment of
of
Policy
Policy Implementation
Implementation responsibilities for carrying out policy objectives
responsibilities for carrying out policy objectives
The
The methods
methods of
of management
management control,
control, such
such as
as audits
audits and
and capital
capital expenditures
expenditures
Policy
Policy Assurance
Assurance reviews,
reviews, adopted by the corporation to ensure that its policy goals are
adopted by the corporation to ensure that its policy goals are
adequately
adequately met
met
Policy
Policy Applicability
Applicability The
The definition
definition of
of the
the parts
parts of
of the
the organisation
organisation falling
falling under
under the
the policy
policy umbrella
umbrella

43
‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪your‬‬
‫‪2.3‬‬
‫ﺗﺤﺮﯾﺮ ﺧﻂ ﻣﺸﯿﮕﺰاری‬ ‫‪CHECK‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫ﺧﻂ ﻣﺸﯽﻫﺎی ﺳﺎزﻣﺎن ﻫﺎ ﻣﻌﻤﻮﻻً دارای ﭘﻨﺞ ﺧﺼﯿﺼﮥ اﺻﻠﯽ اﺳﺖ‪.‬‬
‫ﺗﻌﺮﻳﻒ‬ ‫ﺧﺼﻮﺻﻴﺖ‬
‫ً ﺗﻌﻬﺪ ﺑﻪ ﺳﺎزﮔﺎرى‬
‫ﺷﺮﺣﻰ اﺳﺖ از اهﺪاف و اﻧﺘﻈﺎرات ﻣﻬﻢ ﻣﺪﻳﺮﻳﺖ ﮐﻪ ﻣﻌﻤﻮ ﻻ‬
‫ﺷﺮح ﺳﻴﺎﺳﺖ هﺎ‬
‫ﻳﺎ ﻓﺮاﺗﺮ رﻓﱳ از ﺳﺎزﮔﺎرى را ﺑﻴﺎن ﻣﻰ دارد ‪.‬‬
‫ﻳﮏ ﺳﻄﺢ ﺳﺎزﻣﺎﻧﻰ ﮐﻬﻢ در آن‪ ،‬ﺳﻴﺎﺳﺖ هﺎ ﺻﺎدر ﻣﻰ ﺷﻮد و ﻣﮑﺎﻧﻴﺰم هﺎى ﺗﺮوﻳﺞ‬
‫ﺻﺪور ﺳﻴﺎﺳﺖ هﺎ‬
‫ﻴﺎﺳﺖ هﺎ‪ ،‬ﺷﻴﻮه آن‪ ،‬و ﺗﻮاﺗﺮ ﺑﺎزﺑﻴﻨﻰ و ﺻﺪور ﳎﺪد آن ابﻻغ ﻣﻰ ﮔﺮدد ‪.‬‬
‫ﻮل رهﻨﻤﻮدهﺎ ﻳﺎ ﺑﺮﻧﺎﻣﻪ هﺎى ﺧﺎص و ﺗﻌﻴﻴﻦ ﻣﺴﺌﻮﻟﻴﺖ هﺎ ﺑﺮاى ﭘﻴﺸﱪد اهﺪاف‬
‫اﺟﺮاى ﺳﻴﺎﺳﺖ هﺎ‬
‫ﺳﻴﺎﺳﺖ هﺎﺳﺖ ‪.‬‬
‫ﻳﮏ روش ﮐﻨﱰل ﻣﺪﻳﺮﻳﺖ‪ ،‬از ﻗﺒﻴﻞ ﺑﺎزرﺳﻰ هﺎ و ﻣﺮور ﳐﺎرج اﺻﻠﻰ اﺳﺖ ﮐﻪ ﺗﻮﺳﻂ‬
‫ﺮﮐﺖ اﲣﺎذ ﻣﻰ ﺷﻮد‪ ،‬ﺗﻀﻤﻴﻦ دهﺪ ﺑﻪ اهﺪاف ﺳﻴﺎﺳﺖ ﮔﺰارى ﺑﻪ ﳓﻮ ﻣﮑﻔﻰ دﺳﺖ‬ ‫ﺗﻀﻤﻴﻦ ﺳﻴﺎﺳﺖ هﺎ‬
‫ﻳﺎﻓﺘﻪ اﻧﺪ ‪.‬‬
‫ﻗﺎﺑﻠﻴﺖ ﴰﻮل‬
‫ﻌﺮﻳﻒ اﺟﺰاﺋﻰ از ﺳﺎزﻣﺎن ﮐﻪ ﲢﺖ ﭘﻮﺷﺶ ﭼﱰ ﺳﻴﺎﺳﺖ ﮔﺰارى ﻗﺮار ﻣﻰ ﮔﻴﺮﻧﺪ ‪.‬‬
‫ﺳﻴﺎﺳﺖ هﺎ‬

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Policy
Policy
ACT PLAN
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Understand
business
businessrisks
risks&&
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plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
A four step process can be used to construct and HSE policy
Best practice model
1.
1. 2.
2. 3.
3. Benchmarking
Benchmarking 4.
4.
HSE
HSE Review
Review of
of Stakeholder
Stakeholder against
against Best
Best practice
practice
NPC
NPC expectations
expectations competitors
competitors policies
policies and
and
standards
standards
Policy
Policy ingredients
ingredients
Policy
Policy draft
draft

45
‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪your‬‬
‫‪2.3‬‬
‫ﺗﺤﺮﯾﺮ ﺧﻂ ﻣﺸﯽ ﮔﺰاری‬ ‫‪CHECK‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫ﯾﮏ ﻓﺮآﯾﻨﺪ ﭼﻬﺎر ﻣﺮﺣﻠﻪای ﻣﯽﺗﻮاﻧﺪ ﺑﺮای ﺳﺎﺧﺖ ﯾﮏ ﺧﻂ ﻣﺸﯽ ‪ HSE‬ﺑﻪ ﮐﺎر آﯾﺪ‪:‬‬
‫ﺑﻬﺘﺮﯾﻦ ﻣﺪل ﻋﻤﻠﮑﺮدی‬
‫‪..11‬‬ ‫‪..22‬‬ ‫‪..33‬‬ ‫‪..44‬‬

‫‪HSE‬در‬
‫در‬ ‫ﺑﺎزﻧﮕﺮی ‪HSE‬‬
‫ﺑﺎزﻧﮕﺮی‬ ‫ی‬
‫ﻫﺎ ی‬
‫ﮔﺮوه ﻫﺎ‬
‫اﻧﺘﻈﺎرات ﮔﺮوه‬
‫اﻧﺘﻈﺎرات‬ ‫ﺳﻨﺠﺶ‬
‫ﺳﻨﺠﺶ‬ ‫ﻫﺎ وو‬
‫ﻣﺸﯽﻫﺎ‬
‫ﺧﻂ ﻣﺸﯽ‬ ‫ﺧﻂ‬
‫‪NPC‬‬
‫‪NPC‬‬ ‫ذﯾﻨﻔﻊ‬
‫ذﯾﻨﻔﻊ‬ ‫‪((benchmarking‬‬
‫))‪benchmarking‬‬ ‫ﺑﻬﺘﺮﯾﻦ‬
‫اﺳﺘﺎﻧﺪاردﻫﺎی ﺑﻬﺘﺮﯾﻦ‬
‫اﺳﺘﺎﻧﺪاردﻫﺎی‬
‫رﻗﺒﺎ‬
‫ﻣﻘﺎﺑﻞ ﺑﺎﺑﺎ رﻗﺒﺎ‬
‫در ﻣﻘﺎﺑﻞ‬
‫در‬ ‫ﻋﻤﻞ‬
‫ﺷﯿﻮۀ ﻋﻤﻞ‬
‫ﺷﯿﻮۀ‬
‫ﻣﺸﯽ‬
‫اﺟﺰاء ﺧﻂ‬
‫اﺟﺰاء‬
‫ﻫﺎ‬
‫ﻣﺸﯽﻫﺎ‬
‫ﻧﻮﯾﺲ ﺧﻂ‬
‫ﭘﯿﺶ ﻧﻮﯾﺲ‬
‫ﭘﯿﺶ‬

‫‪46‬‬
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
Findings from the review and stakeholder interviews will provide a basis for
policy ingredients
Environment Internal
Emissions stakeholders
Energy consulted:
efficiency Staff from NPC
Noise Senior
etc management
etc
1.
1. HSE
HSE Review
Review 2.
2. Stakeholder
Stakeholder
of
of NPC
NPC expectations
expectations
Health & Safety External

Noise stakeholders
Hazardous consulted:
chemicals NGOs
etc Media
etc

47
‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪your‬‬
‫‪2.3‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫ﯾﺎﻓﺘﻪﻫﺎی ﺣﺎﺻﻞ از ﺑﺎزﺑﯿﻨﯽ و ﻣﺼﺎﺣﺒﻪ ﺑﺎ ﮔﺮوه ﻫﺎی ذﯾﻨﻔﻊ‪ ،‬ﻣﺒﻨﺎﯾﯽ ﺑﺮای ﺗﻬﯿﮥ اﺟﺰاء ﺧﻂ ﻣﺸﯽﻫﺎ ﻓﺮاﻫﻢ ﻣﯽﮐﻨﺪ‪:‬‬
‫ﻣﺸﺎوره ﺑﺎ ﮔﺮوه ﻫﺎ‬ ‫ ﻣﺤﯿﻂ زﯾﺴﺖ‬

‫ذﯾﻨﻔﻊ داﺧﻠﯽ ﺗﺤﺖ‬ ‫ آﻻﯾﻨﺪهﻫﺎ‬
‫ﻣﺸﺎوره‬ ‫ ﮐﺎرآﯾﯽ اﻧﺮژی‬
‫ ‪NPC‬‬ ‫ ﺳﺮ و ﺻﺪا‬
‫ ﻣﺪﯾﺮﯾﺖ ارﺷﺪ‬ ‫ ﻏﯿﺮه‬
‫ ﻣﺘﻔﺮﻗﻪ‬
‫ی‬
‫ﮔﺮوﻫﻬﺎ ی‬
‫اﻧﺘﻈﺎرات ﮔﺮوﻫﻬﺎ‬
‫‪ --22‬اﻧﺘﻈﺎرات‬ ‫‪HSE‬در‬
‫در‬ ‫ﺑﺎزﻧﮕﺮی ‪HSE‬‬
‫‪ --11‬ﺑﺎزﻧﮕﺮی‬
‫ذﯾﻨﻔﻊ‬
‫ذﯾﻨﻔﻊ‬ ‫‪NPC‬‬
‫‪NPC‬‬
‫ﮔﺮوه ﻫﺎ ی ذﯾﻨﻔﻊ‬ ‫ﺑﻬﺪاﺷﺖ و اﯾﻤﻨﯽ‬

‫ﺧﺎرﺟﯽ ﺗﺤﺖ‬ ‫ ﺳﺮ و ﺻﺪا‬
‫ﻣﺸﺎوره‬ ‫ ﻣﻮاد ﺷﯿﻤﯿﺎﯾﯽ‬
‫ ‪NGO‬ﻫﺎ‬ ‫ﻣﺨﺎﻃﺮه اﻣﯿﺰ‬
‫ رﺳﺎﻧﻪﻫﺎ‬ ‫ ﻏﯿﺮه‬
‫ ﻣﺘﻔﺮﻗﻪ‬

‫‪48‬‬
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
The policy can be developed using a best practice model
Examine
Examine the
the policies
policies of
of Examine
Examine recognised
recognised
competitors
competitors andand standards
standards to
to identify
identify
leading
leading edge
edge best
best practice
practice in
in
companies
companies to to identify
identify addressing
addressing each
each policy
policy
how
how their
their policies
policies component
component
address
address the
the component
component
Best practice model
3.
3. Benchmarking
Benchmarking 4.
4. Best
Best practice
practice
against
against policies
policies and
and
competitors
competitors standards
standards

49
‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪your‬‬
‫‪2.3‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫ﻣﯽﺗﻮان ﺑﺎ اﺳﺘﻔﺎده از ﯾﮏ اﻟﮕﻮی ﺑﻬﺘﺮﯾﻦ ﻋﻤﻠﮑﺮد‪،‬ﺧﻂ ﻣﺸﯽ را ﺗﺪوﯾﻦ ﻧﻤﻮد‪.‬‬
‫ﻫﺎی‬
‫ﺷﺮﮐﺖ ﻫﺎی‬
‫رﻗﺒﺎ وو ﺷﺮﮐﺖ‬‫ﻣﺸﯽ رﻗﺒﺎ‬
‫ﺧﻂ ﻣﺸﯽ‬‫ﺧﻂ‬ ‫ﺷﺪه رارا‬
‫ﺷﻨﺎﺧﺘﻪ ﺷﺪه‬
‫اﺳﺘﺎﻧﺪاردﻫﺎی ﺷﻨﺎﺧﺘﻪ‬
‫اﺳﺘﺎﻧﺪاردﻫﺎی‬
‫ﻣﻌﻠﻮم‬
‫ﻧﻤﻮده ﺗﺎﺗﺎ ﻣﻌﻠﻮم‬
‫ﺑﺮرﺳﯽ ﻧﻤﻮده‬
‫ﭘﯿﺸﺮو رارا ﺑﺮرﺳﯽ‬
‫ﭘﯿﺸﺮو‬ ‫ﺷﻮد‬
‫ﺑﺮرﺳﯽ ﻧﻤﻮده ﺗﺎ ﻣﻌﻠﻮم ﺷﻮد‬
‫ﻣﻌﻠﻮم‬ ‫ﺗﺎ‬ ‫ﻧﻤﻮده‬ ‫ﺑﺮرﺳﯽ‬
‫ﻣﯽ‬
‫ﺟﺰ ءء ﻣﯽ‬
‫ﺑﻪ ااﺟﺰ‬
‫ﻣﺸﯽﺑﻪ‬
‫ﺧﻂ ﻣﺸﯽ‬ ‫ﭼﮕﻮﻧﻪ ﺧﻂ‬
‫ﺷﻮد ﭼﮕﻮﻧﻪ‬
‫ﺷﻮد‬ ‫ﻫﺮ‬
‫ﺑﻪ ﻫﺮ‬‫رﺳﯿﺪﮔﯽ ﺑﻪ‬
‫در رﺳﯿﺪﮔﯽ‬‫ﻋﻤﻠﮑﺮد در‬
‫ﺑﻬﺘﺮﯾﻦ ﻋﻤﻠﮑﺮد‬
‫ﺑﻬﺘﺮﯾﻦ‬
‫ﭘﺮدازد‪..‬‬
‫ﭘﺮدازد‬ ‫اﺳﺖ‪..‬‬
‫ﮐﺪام اﺳﺖ‬
‫ﻣﺸﯽ ﮐﺪام‬
‫ﺧﻂ ﻣﺸﯽ‬‫ﺟﺰء ﺧﻂ‬
‫ﺟﺰء‬
‫اﻟﮕﻮی ﺑﻬﺘﺮﯾﻦ ﻋﻤﻠﮑﺮد‬
‫ﻣﻘﺎﺑﻞ‬
‫در ﻣﻘﺎﺑﻞ‬
‫ﺳﻨﺠﺶ در‬
‫‪ --33‬ﺳﻨﺠﺶ‬ ‫ﻫﺎ‬
‫ﻋﻤﻠﮑﺮد ﻫﺎ‬
‫ﺑﻬﺘﺮﯾﻦ ﻋﻤﻠﮑﺮد‬
‫‪--44‬ﺑﻬﺘﺮﯾﻦ‬
‫رﻗﯿﺒﺎن‬
‫رﻗﯿﺒﺎن‬ ‫ﻣﺸﯽ وو‬
‫ﺧﻂ ﻣﺸﯽ‬‫ﺷﺎﻣﻞ ﺧﻂ‬
‫ﺷﺎﻣﻞ‬
‫ﻫﺎ‬ ‫اﺳﺘﺎﻧﺪارد‬
‫اﺳﺘﺎﻧﺪارد ﻫﺎ‬

‫‪50‬‬
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
For example, this model comprises 5 elements and 26 core components
Example components:
I.I. Scope
Scope Overarching mission/vision
and
and Geographic coverage
Coverage
Coverage Stakeholders
V.
V. Transparency
Transparency II.
II. Governance
Governance
Consultation Organisation
Communication HSE
HSE Responsibilities
Verification Policy Resources
Policy
IV.
IV. Standards
Standards
of
of III.
III. Implementation
Implementation
Performance
Performance
Commitment to continuous improvement Target setting

Commitment to standards Performance measurement
Commitment to legal requirements Performance communication
(internal & external)
Employee education/information
Employee reward
Policy review

51
‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪your‬‬
‫‪2.3‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫ﺑﺮای ﻣﺜﺎل‪ ،‬اﯾﻦ ﻣﺪل دارای ‪ 5‬ﻋﻨﺼﺮ و ‪ 26‬ﺟﺰء اﺻﻠﯽ اﺳﺖ‪.‬‬
‫ اﺟﺰاء ﻧﻤﻮﻧﻪ‪:‬‬
‫ دﯾﺪﮔﺎه‪ /‬ﭼﺸﻢ اﻧﺪاز اﺻﻠﯽ‬
‫ﭘﻮﺷﺶ‬
‫ﺗﺤﺖ ﭘﻮﺷﺶ‬
‫ﮐﺎرﺑﺮد وو ﺗﺤﺖ‬ ‫‪ --II‬ﻣﺤﺪوده‬
‫ﻣﺤﺪوده ﮐﺎرﺑﺮد‬ ‫ ﭘﻮﺷﺶ ﺟﻐﺮاﻓﯿﺎﯾﯽ‬
‫ ﮔﺮوه ﻫﺎی ذﯾﻨﻔﻊ‬
‫‪ --V‬ﺷﻔﺎﻓﯿﺖ‬
‫ﺷﻔﺎﻓﯿﺖ‬ ‫‪V‬‬ ‫اﻣﺌﻮر‬ ‫‪ --II‬اداره‬
‫اداره اﻣﺌﻮر‬ ‫‪II‬‬
‫ ﻣﺸﺎوره‬ ‫ ﺳﺎزﻣﺎن‬
‫ ارﺗﺒﺎط‬ ‫ﻣﺸﯽ‬
‫ﺧﻂ‬ ‫ ﻣﺴﺌﻮﻟﯿﺖﻫﺎ‬
‫ ﺗﺄﯾﯿﺪ‬ ‫ ﻣﻨﺎﺑﻊ‬
‫‪HSE‬‬
‫‪HSE‬‬
‫ﻋﻤﻠﮑﺮد‬ ‫‪ --IV‬اﺳﺘﺎﻧﺪاردﻫﺎی‬
‫اﺳﺘﺎﻧﺪاردﻫﺎی ﻋﻤﻠﮑﺮد‬ ‫‪IV‬‬ ‫‪ --III‬اﺟﺮاء‬
‫اﺟﺮاء‬ ‫‪III‬‬
‫ ﺗﻌﻬﺪ ﺑﻪ ﺑﻬﺒﻮد ﻣﺴﺘﻤﺮ‬

‫ ﺗﻌﯿﯿﻦ اﻫﺪاف ﺧﺮد‬
‫ ﺗﻌﻬﺪ ﺑﻪ اﺳﺘﺎﻧﺪاردﻫﺎ‬
‫ اﻧﺪازه ﮔﯿﺮی ﻋﻤﻠﮑﺮد‬
‫ ﺗﻌﻬﺪ ﺑﻪ اﻟﺰاﻣﺎت ﻗﺎﻧﻮﻧﯽ‬
‫ اﻃﻼع درﺑﺎره ﻋﻤﻠﮑﺮدﻫﺎ )داﺧﻠﯽ و ﺧﺎرﺟﯽ(‬
‫ آﻣﻮزش‪ /‬آﮔﺎه ﺳﺎﺧﺘﻦ ﮐﺎرﮐﻨﺎن‬
‫ ﭘﺎداش ﮐﺎرﮐﻨﺎن‬
‫ ﺑﺎزﻧﮕﺮی ﺧﻂ ﻣﺸﯽ‬

‫‪52‬‬
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
The next step is to develop indicators and targets to assist in the delivery
of the policy objectives
Policy
Policy Draft
Draft
Broad objectives
Report and
review
Assign
responsibilities
Action
Establish
Implementation
indicators and
targets
Identify system
requirements

53
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
2.3
Management
Processes
‫ﺗﺤﺮﯾﺮ ﺧﻂ ﻣﺸﯽ ﮔﺰاری‬ CHECK
Measure
Measure
Performance
Performance
Implement
Implement
DO
.‫ اﯾﺠﺎد ﺷﺎﺧﺺﻫﺎ و اﻫﺪاف ﺧﺮد ﺑﺮای ﻧﯿﻞ ﺑﻪ اﻫﺪاف ﮐﻼن ﺧﻂ ﻣﺸﯽﻫﺎﺳﺖ‬،‫ﮔﺎم ﺑﻌﺪی‬
‫ﻣﺸﯽ‬
‫ﺧﻂﻣﺸﯽ‬
‫ﻧﻮﯾﺲﺧﻂ‬
‫ﭘﯿﺶ ﻧﻮﯾﺲ‬
‫ﭘﯿﺶ‬
‫اﻫﺪاف ﮐﻼن ﻫﯿﺌﺖ ﻣﺪﯾﺮه‬
‫ﮔﺰارش و ﺑﺎزﻧﮕﺮی‬
‫اﻧﺘﺼﺎب ﻣﺴﺌﻮﻟﯿﺖﻫﺎ‬
‫اﻗﺪام‬
‫اﺟﺮاء‬ ‫ﺗﻌﯿﯿﻦ ﺷﺎﺧﺺﻫﺎ و‬

‫اﻫﺪاف ﺧﺮد‬
‫ﺷﻨﺎﺳﺎﯾﯽ اﻟﺰاﻣﺎت ﺳﯿﺴﺘﻢ‬

54
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
Short listed key performance indicators (KPIs) should form the basis of
meeting the policy commitments and setting of targets
Indicator Current performance Yr1 target Yr2 target Yr3 target

Environmental Policy
Policy commitment:
Minimising pollution to the environment across our operations and avoiding where possible, the use of substances that may
cause harm to the environment.
CO2 emissions per employee,
total and by site
Policy commitment:
Minimising the consumption of energy and resources in our operations and where practical, using materials that are renewable,
recycled or re-usable.
Electricity consumption per
employee
Proportion of total energy
consumed from renewable
resources
Energy costs/employee
Water costs/employee
Water consumed per employee

55
‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪your‬‬
‫‪2.3‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫ﻓﻬﺮﺳﺖ ﮐﻮﺗﺎه ﺷﺎﺧﺺﻫﺎی ﮐﻠﯿﺪی ﻋﻤﻠﮑﺮدی )‪ (KPI‬ﺑﺎﯾﺪ ﻣﺒﻨﺎی ﺑﺮ اوردن ﺗﻌﻬﺪات ﺧﻂ ﻣﺸﯽ و ﺗﻨﻈﯿﻢ اﻫﺪاف‬
‫ﺧﺮد ﺑﺎﺷﺪ‪.‬‬
‫ﺷﺎﺧﺺ‬ ‫ﻋﻤﻠﮑﺮد ﺟﺎری‬ ‫اﻫﺪاف ﺧﺮد ﯾﮏ ﺳﺎﻟﻪ‬ ‫اﻫﺪاف ﺧﺮد ‪ 2‬ﺳﺎﻟﻪ‬ ‫اﻫﺪاف ﺧﺮد ‪ 3‬ﺳﺎﻟﻪ‬
‫ﺧﻂ ﻣﺸﯽ زﯾﺴﺖ ﻣﺤﯿﻄﯽ‬
‫ﺗﻌﻬﺪات ﺧﻂ ﻣﺸﯽ‪:‬‬
‫ﺑﻪ ﺣﺪاﻗﻞ رﺳﺎﻧﺪن آﻟﻮدﮔﯽ ﻣﺤﯿﻂ زﯾﺴﺖ در ﮔﺴﺘﺮۀ ﻋﻤﻠﯿﺎت و ﻫﺮﮔﺎه اﻣﮑﺎن داﺷﺖ‪ ،‬ﭘﺮﻫﯿﺰ از ﮐﺎرﺑﺮد ﻣﻮادی ﮐﻪ ﻣﻤﮑﻦ اﺳﺖ ﺑﺮای ﻣﺤﯿﻂ زﯾﺴﺖ ﺧﻄﺮﻧﺎک ﺑﺎﺷﺪ‪.‬‬
‫اﻧﺘﺸﺎر ‪ CO2‬ﺑﻪ از ای ﻫﺮ ﯾﮏ از ﮐﺎرﮐﻨﺎن ‪-‬در‬
‫ﮐﻞ و در ﺳﻄﺢ ﻣﺤﻞ‬
‫ﺗﻌﻬﺪات ﺧﻂ ﻣﺸﯽ‪:‬‬
‫ﺑﻪ ﺣﺪاﻗﻞ رﺳﺎﻧﺪن ﻣﺼﺮف اﻧﺮژی و ﻣﻨﺎﺑﻊ در ﻋﻤﻠﯿﺎت و ﻫﺮﮔﺎه ﻣﻤﮑﻦ ﺑﺎﺷﺪ‪ ،‬ﺑﺎ اﺳﺘﻔﺎده از ﻣﻮادی ﮐﻪ ﻗﺎﺑﻞ ﺗﺠﺪﯾﺪ‪ ،‬ﻗﺎﺑﻞ ﺑﺎزﯾﺎﻓﺖ ﯾﺎ ﻗﺎﺑﻞ اﺳﺘﻔﺎده ﻣﺠﺪد ﻫﺴﺘﻨﺪ‪.‬‬
‫ﻣﺼﺮف ﺑﺮق ﺑﻪ ازای ﻫﺮ ﯾﮏ از ﮐﺎرﮐﻨﺎن‬
‫ﻧﺴﺒﺖ ﮐﻞ اﻧﺮژ ی ﻣﺼﺮﻓﯽ ﺣﺎﺻﻞ از ﻣﻨﺎﺑﻊ‬
‫ﺗﺠﺪﯾﺪ ﺷﻮﻧﺪه‬
‫ﻫﺰﯾﻨﻪ اﻧﺮژی‪/‬ﻧﻔﺮ از ﮐﺎرﮐﻨﺎن‬
‫ﻫﺰﯾﻨﻪ آب‪/‬ﻧﻔﺮ از ﮐﺎرﮐﻨﺎن‬
‫ﻣﺼﺮف آب‪ /‬ﻧﻔﺮ از ﮐﺎرﮐﻨﺎن‬

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Processes
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Measure
Measure Implement
Implement
Performance
Performance
Extracts from example companies HSE policy demonstrate the five key
elements required
Scope and coverage Implementation Transparency

“As leaders in
responsible investment,
we use our influence to
protect and enhance “We will manage our
the wider environment. “We will encourage our
HSE impacts, set
We are committed to regional organisation to
targets, measure and
ensuring that the needs adopt a policy of
continuously improve
of our customers, openness in
our performance. We Standards & communicating our
investors and business Governance will regularly monitor, Performance
partenrs are met in an HSE successes
review and report our
enviornmentally internally and externally
progress on these
responsible way and as appropriate.”
issues.”
will work with these “We will strive to exploit
partners to promote “We believe that good
opportunities to
good HSE practice.” HSE practice is an
minimise
integral part of how we
environmental impact
run a business. We
through our working
believe it is a shared
practices, in areas such
responsibility of all
as energy
company employees to
management, paper
understand and act in
usage, waste reduction
accordance with this
and recycling, and
policy.”
communications.”

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‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪your‬‬
‫‪2.3‬‬
‫ﺗﺤﺮﯾﺮ ﺧﻂ ﻣﺸﯽ‬ ‫‪CHECK‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫آﻧﭽﻪ از ﺧﻂ ﻣﺸﯽﻫﺎی ‪ HSE‬ﺑﺮﺧﯽ ﺳﺎزﻣﺎن ﻫﺎی ﻧﻤﻮﻧﻪ ﺑﺮ ﻣﯽآﯾﺪ‪ ،‬ﻧﺸﺎﻧﮕﺮ ﭘﻨﺞ ﻋﻨﺼﺮ ﮐﻠﯿﺪی ﻣﻮرد ﻧﯿﺎز ﻣﯽ‬
‫ﺑﺎﺷﺪ‪:‬‬
‫ﻣﺤﺪوده ﮐﺎرﺑﺮد و ﺗﺤﺖ ﭘﻮﺷﺶ‬ ‫اﺟﺮاء‬ ‫ﺷﻔﺎﻓﯿﺖ‬

‫ﻣﺎ ﺑﻪ ﻋﻨﻮان رﻫﺒﺮاﻧﯽ در زﻣﯿﻨﮥ‬
‫ﺳﺮﻣﺎﯾﻪﮔﺰاری ﻣﺴﺌﻮﻻﻧﻪ از ﻧﻔﻮذ‬
‫ﺧﻮد در ﺣﻔﺎﻇﺖ و ﺑﻬﺒﻮد ﻣﺤﯿﻂ‬
‫زﯾﺴﺖ ﺑﻪ ﻃﻮر ﮔﺴﺘﺮده اﺳﺘﻔﺎده‬ ‫ﻣﺎ اﺛﺮات ‪ HSE‬ﻧﺎﺷﯽ از ﺧﻮد را‬
‫ﮐﺮده و ﻣﺘﻌﻬﺪ ﻫﺴﺘﯿﻢ ﮐﻪ ﻧﯿﺎزﻫﺎی‬ ‫ﻣﺎ ﺳﺎزﻣﺎﻧﺪﻫﯽ ﻣﻨﻄﻘﻪای ﺧﻮد را‬
‫ﻣﺪﯾﺮﯾﺖ ﻣﯽﮐﻨﯿﻢ‪ ،‬اﻫﺪاف ﺧﺮدی‬
‫ﻣﺸﺘﺮﯾﺎن ﺧﻮد را ﺑﺮآورده ﻧﻤﺎﺋﯿﻢ و‬ ‫ﺗﺸﻮﯾﻖ ﺑﻪ اﺗﺨﺎذ ﯾﮏ ﺧﻂ ﻣﺸﯽ‬
‫را ﻣﻌﯿﻦ ﮐﺮده و ﻋﻤﻠﮑﺮد ﺧﻮد را‬
‫ﺧﻮاﺳﺘﻪﻫﺎی ﺳﺮﻣﺎﯾﻪﮔﺰاران و‬ ‫”ﺑﺎز“ در اﻃﻼع ﻣﻮﻓﻘﯿﺖﻫﺎ در زﻣﯿﻨﻪ‬
‫اﻧﺪازه ﮔﯿﺮی و داﺋﻤﺎً ﺑﻬﺒﻮد‬
‫ﺷﺮﮐﺎی ﺗﺠﺎری را ﺑﻪ ﻧﺤﻮی ﮐﻪ‬ ‫‪ HSE‬در داﺧﻞ و ﺧﺎرج ﺑﻪ ﻧﺤﻮ‬
‫ﻣﯽدﻫﯿﻢ‪ .‬ﻣﺎﻣﻨﻈﻤﺎً ﭘﯿﺸﺮﻓﺖ ﺧﻮد را‬ ‫اﺳﺘﺎﻧﺪاردﻫﺎ و ﻋﻤﻠﮑﺮدﻫﺎ‬ ‫ﻣﻨﺎﺳﺐ ﻣﯽﮐﻨﯿﻢ‪.‬‬
‫ﻣﺴﺌﻮﻟﯿﺖ زﯾﺴﺖ ﻣﺤﯿﻄﯽ ﺧﻮد را‬ ‫اداره اﻣﻮر‬ ‫در اﯾﻦ ﻣﻮارد ﺑﺎزﻧﮕﺮی و ﮔﺰارش‬
‫رﻋﺎﯾﺖ ﮐﺮده ﺑﺎﺷﯿﻢ ﺗﻀﻤﯿﻦ ﻧﻤﺎﺋﯿﻢ‬ ‫ﻣﯽﮐﻨﯿﻢ‪.‬‬
‫و ﺑﺎ اﯾﻦ ﺷﺮﮐﺎء در ﺗﺮوﯾﺞ‬
‫ﻋﻤﻠﮑﺮدﻫﺎی ‪ HSE‬ﻫﻤﮑﺎری‬
‫ﻧﻤﺎﺋﯿﻢ‪.‬‬ ‫ﻣﺎ ﺗﻼش ﻣﯽﮐﻨﯿﻢ از ﻓﺮﺻﺖﻫﺎی ﺑﻪ‬
‫ﻣﺎ ﻣﻌﺘﻘﺪﯾﻢ ﮐﻪ ﻋﻤﻠﮑﺮد ﺧﻮب‬
‫ﺣﺪاﻗﻞ رﺳﺎﻧﺪن اﺛﺮات زﯾﺴﺖ‬
‫‪ HSE‬ﯾﮏ ﺟﺰء ﺗﻔﮑﯿﮏ ﻧﺎﭘﺬﯾﺮ‬
‫ﻣﺤﯿﻄﯽ از ﻃﺮﯾﻖ ﻋﻤﻠﯿﺎت ﮐﺎری‬
‫ﺷﯿﻮۀ اداره ﮐﺴﺐ و ﮐﺎر ﻣﺎﺳﺖ‪ .‬ﻣﺎ‬
‫ﺧﻮد ﺑﻬﺮه ﮔﺮﻓﺘﻪ و در زﻣﯿﻨﻪﻫﺎﯾﯽ‬
‫ﺑﺎور دارﯾﻢ اﯾﻦ ﯾﮏ ﻣﺴﺌﻮﻟﯿﺖ‬
‫ﻣﺜﻞ ﻣﺪﯾﺮﯾﺖ اﻧﺮژی‪ ،‬ﻣﺼﺮف ﮐﺎﻏﺬ‪،‬‬
‫ﻣﺸﺘﺮک ﮐﻠﯿﻪ ﮐﺎرﮐﻨﺎن ﺷﺮﮐﺖ‬
‫ﮐﺎﻫﺶ ﻣﺼﺮف آب و ﺑﺎزﯾﺎﺑﯽ آن و‬
‫ﻣﯽﺑﺎﺷﺪ ﮐﻪ ﻣﻄﺎﺑﻖ اﯾﻦ ﺧﻂ ﻣﺸﯽ‬
‫ارﺗﺒﺎﻃﺎت ﻧﺘﺎﯾﺞ ﻣﺜﺒﺖ ﺑﻪ دﺳﺖ‬
‫ﻋﻤﻞ ﮐﻨﻨﺪ‪.‬‬
‫آورﯾﻢ‪.‬‬

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Performance
2. Policy

59
Policy
Policy
ACT PLAN
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Understand
business
businessrisks
risks&&
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plan your
your
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strategy
Management
Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
2.4 ‫اﺑﻼغ و اﺟﺮای ﺧﻂ ﻣﺸﯽ‬

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Policy
Policy
ACT PLAN
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business
businessrisks
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plan your
your
Basic strategy
strategy
Management
Communicating and Implementing a Policy 2.4

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
Training, awareness and communication are vital in the implementation of

HSE policy
Build awareness
and understanding
Improve Facilitate
commitment implementation
Training,
Training,
Awareness
Awareness & &
Communication
Communication
Increase technical / Internal

safety / environmental skills expertise
Build
ownership

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Policy
Policy
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businessrisks
risks&&
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plan your
your
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strategy
2.4
Management
Processes
‫اﺑﻼغ و اﺟﺮای ﯾﮏ ﺧﻂ ﻣﺸﯽ ﮔﺰاری‬ CHECK
Measure
Measure
Performance
Performance
Implement
Implement
DO
.‫ ﺣﯿﺎﺗﯽ ﻣﯽﺑﺎﺷﺪ‬HSE ‫ اﯾﺠﺎد آﮔﺎﻫﯽ و ارﺗﺒﺎط ﺑﺮای اﺟﺮای ﺧﻂ ﻣﺸﯽﻫﺎی‬،‫آﻣﻮزش‬
‫اﯾﺠﺎد آﮔﺎﻫﯽ و ادراک‬
‫ﺑﻬﺒﻮد ﺗﻌﻬﺪات‬ ‫ﺗﺴﻬﯿﻞ اﺟﺮاء‬
‫آﮔﺎﻫﯽ‬
‫ آﮔﺎﻫﯽ‬،‫آﻣﻮزش‬
،‫آﻣﻮزش‬
‫وو‬
‫ارﺗﺒﺎط‬
‫ارﺗﺒﺎط‬
‫اﻓﺰاﯾﺶ ﻣﻬﺎرتﻫﺎی‬ ‫ﺗﺨﺼﺺ داﺧﻠﯽ‬

‫ زﯾﺴﺖ ﻣﺤﯿﻄﯽ‬/‫ اﯾﻤﻨﯽ‬/‫ﻓﻨﯽ‬
(‫اﯾﺠﺎد ﻣﺎﻟﮑﯿﺖ)ﺻﺎﺣﺐ ﺑﻮدن ﻓﺮاﯾﻨﺪ‬

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Policy
Policy
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Management

Processes
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Measure
Measure Implement
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Performance
Performance
A number of considerations should be made when implementing the HSE

policy
Involve senior/line management and other affected parties in development and

review, comment and approval of cycles
Policy is commonly a corporate one adopted or adapted by a division or site. A site-

specific policy is increasingly common
In-person roll-out at staff meeting and “HSE Committee” meetings are generally
more effective than simply a pay check-stuffer or simple posting; a combination of
multiple approaches is most effective
Policy roll-out is enhanced when the policy is signed by senior site/organisation

manager
‘Operationalising’ policy to make it understandable is a common problem; there is a

need to translate the words into actions that employees can understand

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‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪your‬‬
‫‪2.4‬‬
‫اﺑﻼغ و اﺟﺮای ﯾﮏ ﺧﻂ ﻣﺸﯽ ﮔﺰاری‬ ‫‪CHECK‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫ﺣﯿﻦ اﺟﺮای ﺧﻂ ﻣﺸﯽ ‪ ،HSE‬ﺗﻌﺪادی از ﻣﻼﺣﻈﺎت را ﺑﺎﯾﺴﺖ رﻋﺎﯾﺖ ﮐﺮد‪:‬‬
‫ ﻣﺪﯾﺮﯾﺖ ارﺷﺪ‪ /‬ﺻﻒ و ﺳﺎﯾﺮ ﻃﺮﻓﻬﺎی ﺗﺤﺖ ﺗﺄﺛﯿﺮ را ﺑﺎﯾﺪ در ﺗﺪوﯾﻦ‪ ،‬ﺑﺎزﻧﮕﺮی‪ ،‬اﻇﻬﺎر ﻧﻈﺮ و ﭘﺬﯾﺮش ﭼﺮﺧﻪﻫﺎی ﮐﺎری دﺧﺎﻟﺖ داد‪.‬‬
‫ ﺧﻂ ﻣﺸﯽ ﻋﻤﻮﻣﺎً در ﺳﻄﺢ ﺳﺎزﻣﺎن ﺑﻮده و ﺑﻌﺪ ﺗﻮﺳﻂ ﯾﮏ ﺑﺨﺶ ﯾﺎ ﻣﺤﻞ ﮐﺎرﺧﺎﻧﻪ ﭘﺬﯾﺮﻓﺘﻪ و ﺗﻄﺒﯿﻖ ﻣﯽﺷﻮد‪ .‬در ﻋﯿﻦ ﺣﺎل‬
‫ﺗﺪوﯾﻦ ﺧﻂ ﻣﺸﯽﻫﺎی ﻣﺸﺨﺺ ﮐﺎرﮔﺎه ﻧﯿﺰ رواج ﻣﯽﯾﺎﺑﺪ‪.‬‬
‫ اﻋﻼم ﺧﻂ ﻣﺸﯽﻫﺎ ﺑﻪ ﺻﻮرت ﺷﺨﺼﯽ در اﺟﻼس ﮐﺎرﮐﻨﺎن و اﺟﻼس ”ﮐﻤﯿﺘﻪ ‪ “HSE‬ﺑﺴﯿﺎر ﻣﺆﺛﺮﺗﺮ از ﻧﺼﺐ و اﻟﺼﺎق ﻣﻄﺎﻟﺐ در‬
‫ﻣﻌﺮض دﯾﺪ ﯾﺎ ﮔﻨﺠﺎﻧﺪن آن در ﺷﺮاﯾﻂ اﺧﺬ ﭘﺎداش ﮐﺎرﮐﻨﺎن اﺳﺖ‪ ،‬در ﺿﻤﻦ ﺗﺮﮐﯿﺒﯽ از اﯾﻦ روﯾﮑﺮدﻫﺎ ﺑﯿﺸﺘﺮﯾﻦ ﺗﺄﺛﯿﺮ را دارد‪.‬‬
‫ اﻋﻼم ﺧﻂ ﻣﺸﯽﻫﺎ ﻣﻮﻗﻌﯽ ﺛﻤﺮﺑﺨﺶﺗﺮ اﺳﺖ ﮐﻪ ﻣﺪﯾﺮ ارﺷﺪ ﮐﺎرﺧﺎﻧﻪ ﯾﺎ ﺳﺎزﻣﺎن آن را اﻣﻀﺎء ﮐﻨﺪ‪.‬‬
‫ اﻟﻘﺎی ﻋﻤﻠﯽ ﺑﻮدن ﺧﻂ ﻣﺸﯽﻫﺎ و ﻗﺎﺑﻞ درک ﮐﺮدن آﻧﻬﺎ ﻣﻌﻤﻮﻻً ﻣﺸﮑﻞ آﻓﺮﯾﻦ اﺳﺖ‪ ،‬ﻧﯿﺎز اﺳﺖ ﮐﻪ ﮐﻠﻤﺎت را ﺑﻪ اﻋﻤﺎﻟﯽ ﺗﺒﺪﯾﻞ‬
‫ﮐﻨﯿﻢ ﮐﻪ ﮐﺎرﮐﻨﺎن ﺑﺘﻮاﻧﻨﺪ ﺑﻪ راﺣﺘﯽ درک ﮐﻨﻨﺪ‪.‬‬

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Measure
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Performance
Performance
Policy statements should be supported by subsidiary documents that

translate abstract policy statements into specific actions
Policy
Policy
Policy Levels Principles
Principles
Objectives/Targets
Objectives/Targets
Environmental
Environmental Management
Management
Program
Program
Implementing Guidelines/Programs
Guidelines/Programs
Levels
Procedures
Procedures
Implementation
Implementation

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‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪planyour‬‬
‫‪2.4‬‬
‫‪your‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫اﻇﻬﺎرﯾﻪﻫﺎی ﺧﻂ ﻣﺸﯽ ﮔﺰاریﻫﺎ ﺑﺎﯾﺴﺖ ﺗﺤﺖ ﭘﺸﺘﯿﺒﺎﻧﯽ اﺳﻨﺎد ﻓﺮﻋﯽ دﯾﮕﺮی ﺑﺎﺷﻨﺪ ﮐﻪ اﻇﻬﺎرات اﻧﺘﺰاﻋﯽ ﺧﻂ‬
‫ﻣﺸﯽﻫﺎ را ﺑﻪ ﻋﻤﻠﯿﺎت ﻣﺸﺨﺺ ﺗﺮﺟﻤﻪ و ﺗﻔﺴﯿﺮ ﻣﯽﻧﻤﺎﯾﻨﺪ‪.‬‬
‫ﻣﺸﯽ‬
‫ﺧﻂ‬
‫ﺳﻄﻮح ﺧﻂ ﻣﺸﯽ‬
‫ﮐﺎر‬
‫اﺻﻮل ﮐﺎر‬
‫اﺻﻮل‬
‫ﺧﺮد‬
‫اﻫﺪاف ﺧﺮد‬
‫ﮐﻼن‪ //‬اﻫﺪاف‬
‫اﻫﺪاف ﮐﻼن‬
‫اﻫﺪاف‬
‫زﯾﺴﺖ‬
‫ﻣﺤﯿﻂ زﯾﺴﺖ‬
‫ﻣﺪﯾﺮﯾﺖ ﻣﺤﯿﻂ‬
‫ﺑﺮﻧﺎﻣﮥ ﻣﺪﯾﺮﯾﺖ‬
‫ﺑﺮﻧﺎﻣﮥ‬
‫ﻫﺎ‬
‫ﺑﺮﻧﺎﻣﻪﻫﺎ‬
‫رﻫﻨﻤﻮدﻫﺎ‪ //‬ﺑﺮﻧﺎﻣﻪ‬
‫رﻫﻨﻤﻮدﻫﺎ‬
‫ﺳﻄﻮح اﺟﺮاﯾﯽ‬
‫اﺟﺮاء‬
‫اﺟﺮاء‬

‫‪66‬‬
Policy
Policy
ACT PLAN
Understand
Understand
business
businessrisks
risks&&
Review
Review plan
plan your
your
Basic strategy
strategy
Management

Processes
CHECK DO
Measure
Measure Implement
Implement
Performance
Performance
You have now completed section 2 of this training course
Day 1 Day 2 Day 3 Day 4 Day 5
1 2 3 4 5 6
Implementation Measuring Management
Introduction Policy Planning and Performance Review
Operation
Introduction Establishing a HSE risk Structure and Performance Management

to HSE policy assessment responsibilities measurement review
Manage- Stakeholder Legal Competence and monitoring
ment needs and requirements and training Accidents,
Main Systems management Objectives, Communication incidents,
Contents International Writing a policy targets and Documentation preventative
Standards Communica- improvement and document and corrective
ting and programmes control actions
implementing a Operational Auditing
policy control
Emergency
planning

67
‫‪Policy‬‬
‫‪Policy‬‬
‫&&‪risks‬‬
‫‪Review‬‬
‫‪your‬‬
‫‪2.4‬‬
‫‪Measure‬‬
‫‪Measure‬‬
‫‪DO‬‬
‫اﮐﻨﻮن ﺷﻤﺎ ﻗﺴﻤﺖ ‪ 2‬اﯾﻦ دوره آﻣﻮزﺷﯽ را ﺑﻪ ﭘﺎﯾﺎن رﺳﺎﻧﺪﯾﺪ‪.‬‬
‫روز ‪1‬‬ ‫روز ‪2‬‬ ‫روز ‪3‬‬ ‫روز ‪4‬‬ ‫روز ‪5‬‬
‫‪1‬‬ ‫‪2‬‬ ‫‪3‬‬ ‫‪4‬‬ ‫‪5‬‬ ‫‪6‬‬

‫ﻣﻘﺪﻣﻪ‬ ‫ﺧﻂ ﻣﺸﯽ‬ ‫ﺑﺮﻧﺎﻣﻪرﯾﺰی‬ ‫اﺟﺮاء و ﻋﻤﻠﯿﺎت‬ ‫ﭘﺎﯾﺶ ﻋﻤﻠﮑﺮد‬ ‫ﺑﺎزﻧﮕﺮی ﻣﺪﯾﺮﯾﺖ‬
‫ ﻣﻌﺮﻓﯽ ﺳﯿﺴﺘﻢ‬ ‫ﺗﺪوﯾﻦ ﺧﻂ ﻣﺸﯽ‬ ‫ ارزﯾﺎﺑﯽ رﯾﺴﮏ ‪ HSE‬‬ ‫ﺳﺎﺧﺘﺎر و ﻣﺴﺌﻮﻟﯿﺖﻫﺎ‬ ‫‬ ‫ تﻧﻈﺎرت ﻋﻤﻠﮑﺮد‬ ‫ ﺑﺎزﻧﮕﺮی ﻣﺪﯾﺮﯾﺖ‬
‫ﻣﺪﯾﺮﯾﺖ ‪HSE‬‬ ‫ﻧﯿﺎزﻫﺎ و ﻣﺪﯾﺮﯾﺖ ﮔﺮوه‬ ‫‬ ‫ اﻟﺰاﻣﺎت ﻗﺎﻧﻮﻧﯽ‬ ‫ﺻﻼﺣﯿﺖ و آﻣﻮزش‬ ‫‬ ‫ ﺣﻮادث‪ ،‬روﯾﺪاد‪،‬‬
‫ اﺳﺘﺎﻧﺪاردﻫﺎی ﺑﯿﻦ‬ ‫ﻫﺎی ذﯾﻨﻔﻊ و ﻣﺪﯾﺮﯾﺖ‬ ‫ اﻫﺪاف ﮐﻼن‪ ،‬اﻫﺪاف‬ ‫ارﺗﺒﺎﻃﺎت‬ ‫‬ ‫اﻗﺪاﻣﺎت ﭘﯿﺸﮕﯿﺮاﻧﻪ و‬
‫اﻟﻤﻠﻠﯽ‬ ‫ﺗﺤﺮﯾﺮ ﺧﻂ ﻣﺸﯿﮕﺰاری‬ ‫‬ ‫ﺧﺮد و ﺑﺮﻧﺎﻣﻪﻫﺎی‬ ‫ﻣﺴﺘﻨﺪ ﺳﺎزی و ﮐﻨﺘﺮل‬ ‫‬ ‫اﺻﻼﺣﯽ‬
‫ﻣﺘﻦ اﺻﻠﯽ‬ ‫اﻃﻼع و اﺟﺮای ﺧﻂ‬ ‫ﺑﻬﺒﻮد ﻣﺤﯿﻂ زﯾﺴﺖ‪ .‬‬ ‫ﻣﺴﺘﻨﺪات‬ ‫ ﻣﻤﯿﺰی‬
‫ﻣﺸﯽﻫﺎ‬ ‫ﮐﻨﺘﺮل ﻋﻤﻠﯿﺎت‬ ‫‬
‫ﺑﺮﻧﺎﻣﻪرﯾﺰی اﺿﻄﺮاری‬ ‫‬

‫‪68‬‬

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Implementing Effective HSE Training Course Arthur D.

DRAFT NPC/20365/012/Training Course.ppt 2

DRAFT NPC/20365/012/Training Course.ppt 2

2.1 Establishing a policy

2.2 Stakeholder needs and management

2.3 Writing a policy

2.4 Communicating and implementing a policy

DRAFT NPC/20365/012/Training Course.ppt 3

2.1 ‫اﯾﺠﺎد ﯾﮏ ﺧﻂ ﻣﺸﯽ‬

2.2 ‫ﻧﯿﺎزﻫﺎی ﮔﺮوه ﻫﺎی ذﯾﻨﻔﻊ و ﻣﺪﯾﺮﯾﺖ‬

2.3 ‫ﺗﺤﺮﯾﺮ ﺧﻂ ﻣﺸﯽ‬

2.4 ‫اﺑﻼغ و اﺟﺮاى ﺧﻂ ﻣﺸﻰ‬

DRAFT NPC/20365/012/Training Course.ppt 3

Establishing a policy 2.1

There has been a steady progression in the sophistication of the HSE

DRAFT NPC/20365/012/Training Course.ppt 4

‫اﯾﺠﺎد ﺧﻂ ﻣﺸﯽ‬ ‫‪CHECK‬‬

‫‪DRAFT‬‬ ‫‪NPC/20365/012/Training Course.ppt‬‬ ‫‪4‬‬

Establishing a policy 2.1

Why do you need an HSE policy?

Declares HSE POLICY Communicates

DRAFT NPC/20365/012/Training Course.ppt 5

‫اﯾﺠﺎد ﯾﮏ ﺧﻂ ﻣﺸﯽ‬ CHECK

‫ ﻧﯿﺎز دارﯾﺪ؟‬HSE ‫ﭼﺮا ﺷﻤﺎ ﺑﻪ ﯾﮏ ﺧﻂ ﻣﺸﯽ‬

‫اﻟﺰام ﺗﻮﺳﻂ اﯾﺰو‬

‫اﻋﻼم اﻫﺪاف ﺧﺮد‬ HSE ‫ﺧﻂ ﻣﺸﯽ‬ ‫اﺑﺪاع اﺻﻮل و‬

‫ﺑﯿﺎن ﺗﻌﻬﺪ ﺷﺮﮐﺖ‬ ‫ﺗﻘﻮﯾﺖ رواﺑﻂ ﺑﺎ ﻋﻤﻮم‬

DRAFT NPC/20365/012/Training Course.ppt 5

Establishing a policy 2.1

HSE management should be expressed in a policy which articulates the

Your policy should be:

 Consistent with other organisation policies (such as the quality policy)

 Provide framework for setting objectives and targets

 Made publicly available

DRAFT NPC/20365/012/Training Course.ppt 6

‫اﯾﺠﺎد ﯾﮏ ﺧﻂ ﻣﺸﯽ‬ ‫‪CHECK‬‬

‫ﺧﻂ ﻣﺸﯽ ﺷﻤﺎ ﺑﺎﯾﺪ ﭼﻨﯿﻦ ﺑﺎﺷﺪ‪:‬‬

‫ ﻣﺴﺘﻨﺪ و ﮐﺘﺒﯽ ﺑﺎﺷﺪ‪.‬‬

‫ ﺑﺎ ﺳﺎﯾﺮ ﺧﻂ ﻣﺸﯽﻫﺎی ﺳﺎزﻣﺎن ﻫﻤﺎﻫﻨﮓ ﺑﺎﺷﺪ )از ﻗﺒﯿﻞ ﺧﻂ ﻣﺸﯽ ﮐﯿﻔﯿﺖ(‪.‬‬

‫ ﭼﻬﺎرﭼﻮﺑﯽ ﺑﺮای ﺗﻌﯿﯿﻦ اﻫﺪاف ﮐﻼن و اﻫﺪاف ﺧﺮد ﻓﺮاﻫﻢ آورد‪.‬‬

‫ در دﺳﺘﺮس ﻋﻤﻮم ﺑﺎﺷﺪ‪.‬‬

‫‪DRAFT‬‬ ‫‪NPC/20365/012/Training Course.ppt‬‬ ‫‪6‬‬

Establishing a policy 2.1

 Enables objectives and targets

 Is available to the public

DRAFT NPC/20365/012/Training Course.ppt 7

‫اﯾﺠﺎد ﯾﮏ ﺧﻂ ﻣﺸﯽ‬ CHECK

.‫ اﻟﺰاﻣﺎت ﺧﺎﺻﯽ را ﺑﺮای ﺧﻂ ﻣﺸﯽﻫﺎ اﯾﺠﺎب ﻣﯽﮐﻨﻨﺪ‬OHSAS 18001 ‫ و‬14001 ‫اﯾﺰو‬

‫ ﺑﺎﯾﺪ ﻃﻮری ﻃﺮاﺣﯽ ﺷﻮد ﮐﻪ ﺑﺮای اﻣﻮر ﮐﺎر‬

‫ ﻣﻤﺎﻧﻌﺖ از آﻟﻮدﮔﯽ و‬،‫ ﺗﻌﻬﺪی ﺑﻪ ﺑﻬﺒﻮد ﻣﺴﺘﻤﺮ‬

‫ اﻣﮑﺎن دﻫﺪ اﻫﺪاف ﮐﻼن و اﻫﺪاف ﺧﺮد ﺗﻌﯿﯿﻦ‬

.‫ ﺑﻪ ﻃﻮر داﺧﻠﯽ اﺑﻼغ ﺷﻮد‬

.‫ در دﺳﺘﺮس ﻋﻤﻮم ﺑﺎﺷﺪ‬

DRAFT NPC/20365/012/Training Course.ppt 7

Establishing a policy 2.1

The HSE policy should be based on an evaluation of environmental aspects

DRAFT NPC/20365/012/Training Course.ppt 8

‫اﯾﺠﺎد ﯾﮏ ﺧﻂ ﻣﺸﯽ‬ ‫‪CHECK‬‬

‫‪DRAFT‬‬ ‫‪NPC/20365/012/Training Course.ppt‬‬ ‫‪8‬‬

Establishing a policy 2.1

. . . and should reflect any significant environmental aspects or safety

HSE quality standards

DRAFT NPC/20365/012/Training Course.ppt 9

‫ﺷﻮاﻫﺪ ﻋﻠﻤﯽ درﺑﺎرۀ اﺛﺮات‬

Consistent with other organisation policies (such as the quality policy)

Provide framework for setting objectives and targets

Made publicly available

‫ ﻣﺴﺘﻨﺪ و ﮐﺘﺒﯽ ﺑﺎﺷﺪ‪.‬‬

‫ ﺑﺎ ﺳﺎﯾﺮ ﺧﻂ ﻣﺸﯽﻫﺎی ﺳﺎزﻣﺎن ﻫﻤﺎﻫﻨﮓ ﺑﺎﺷﺪ )از ﻗﺒﯿﻞ ﺧﻂ ﻣﺸﯽ ﮐﯿﻔﯿﺖ(‪.‬‬

‫ ﭼﻬﺎرﭼﻮﺑﯽ ﺑﺮای ﺗﻌﯿﯿﻦ اﻫﺪاف ﮐﻼن و اﻫﺪاف ﺧﺮد ﻓﺮاﻫﻢ آورد‪.‬‬

‫ در دﺳﺘﺮس ﻋﻤﻮم ﺑﺎﺷﺪ‪.‬‬

Enables objectives and targets

Is available to the public

‫ ﺑﺎﯾﺪ ﻃﻮری ﻃﺮاﺣﯽ ﺷﻮد ﮐﻪ ﺑﺮای اﻣﻮر ﮐﺎر‬

‫ ﻣﻤﺎﻧﻌﺖ از آﻟﻮدﮔﯽ و‬،‫ ﺗﻌﻬﺪی ﺑﻪ ﺑﻬﺒﻮد ﻣﺴﺘﻤﺮ‬

‫ اﻣﮑﺎن دﻫﺪ اﻫﺪاف ﮐﻼن و اﻫﺪاف ﺧﺮد ﺗﻌﯿﯿﻦ‬

.‫ ﺑﻪ ﻃﻮر داﺧﻠﯽ اﺑﻼغ ﺷﻮد‬

.‫ در دﺳﺘﺮس ﻋﻤﻮم ﺑﺎﺷﺪ‬

Formal documented policy is required

‫ ﺧﻂ ﻣﺸﯽ ﻣﺴﺘﻨﺪ رﺳﻤﯽ اﻟﺰاﻣﯽ اﺳﺖ‪.‬‬

What are the key health issues?

What are the key safety issues?

What are the key environmental issues?