Professional Documents
Culture Documents
The Customer
Founded in 1926 by John E. Behler and Wayne H. (Brig) Young in Grand Rapids, MI, Behler-Young Company strives to
provide their clients with superior customer service to help them empower them in the HVAC/R market. B-Y employs
almost 200 associates across the Midwest, with a corporate office located in Grand Rapids, MI, and 16 branches
throughout Michigan and Northwest Ohio.
Business Challenge
Prior to implementing Billtrust’s all-in-one Payment Cycle Management solution, Behler-Young Company was handling
all billing in-house. Each invoice was touched by several Behler-Young employees before being sent out to a customer.
Not only did this increase the amount of time and manual labor for employees, but also increased the amount of time it
took for a customer to receive daily invoices.
BUSINESS RESULTS
Overall increase in customer satisfaction.
Decreased amount of time for applying payments from 20
minutes to less than 5 minutes
Customers have access to invoices 24/7
100 American Metro Boulevard, Suite 150 | Hamilton, NJ 08619 | 609.235.1010 | sales@billtrust.com www.billtrust.com
In addition, Behler-Young wanted to resolve pricing discrepancies with clients. Invoices took 3-5 business days to reach
customers, plus additional was time needed to resolve discrepancies in pricing, quantities, and overall communications.
Both Behler-Young and their valued customers needed a way to decrease time spent managing this process.
Behler-Young also felt a need to provide electronic invoices options for customers to provide flexibility and same day
payment options. With customers calling frequently regarding daily invoices, Behler-Young employees were often tied up
responding to inquiries and requests. An easy to use portal was essential as the company’s customer base continued
to grow.
® Billtrust 2016
THE LEADER IN Billtrust provides payment cycle management solutions
100 American Metro
Boulevard, Suite 150 PAYMENT CYCLE to accelerate invoice-to-cash. By integrating invoice
Hamilton, NJ 08619 delivery, invoice payment, and cash application, Billtrust
MANAGEMENT
delivers a flexible solution to improve buyer satisfaction
Office: 609.235.1010 SOLUTIONS and DSO.
Fax: 609.235.1011
sales@billtrust.com
www.billtrust.com