B7S_Failure_Flow_Diagrams_Rev00

Revisions:

Rev.00 13.10.2008 First publication

Revision
 B7S_Failure_Flow_Diagrams_Rev00

CONTENTS

Revision page 1
Contents page 2
Starting up page 3
Error codes page 4
E1 page 5
E2 page 6
E3 page 7
E4 page 8
E5 page 9
E6 page 10
E7 page 11
E8 page 12
E9 and E10 page 13
E11_1 page 14
E11_2 page 15
E11_3 page 16
E17 page 17
E18 page 18
Program selection switch does not function page 19
Water intake from defective compartment page 20
Machine blows the fuse page 21
App._1 Error display table page 22

Contents
 B7S_Failure_Flow_Diagrams_Rev00

Listen to the PICTURE first1: program selection switch socket

customer's removed. Input voltage is being measured.
complaint

Close the machine cover if opened. Switch to service

mode. To switch to service mode, move program
selection switch to CANCEL position.
Then, while pressing START/PAUSE button, bring the
program selection switch to the first program in the
clockwise direction. Front cover will be locked in the
service mode.

Is there 220 VAC Check supply cable and fuses. Change

voltage between No power cord if defective.
inference filter ends 1
and 2 (brown-blue)?

When you open the No

machine, are 7_seg
display or leds
energized? Yes

Yes

Check cable between

No inference filter card and
Remove program selection
see if sockets are securely
connector and check if the socket is
fitted.
energized. PICTURE: first_1
Is front cover locked? Check by tring to
open the cover. READY Led will also go
Yes off when the front cover is locked.

Yes
Replace the control
card.
No

Safety switch cannot be locked. Check the

cabling between the control cable and safety
No switch. Replace the safety switch.
See the error code. Is error
Try again.
code E9 displayed?

Open circuit in the door triac.

Yes Replace the control card

1) Carry on testing machine functions

in service mode.

Error Code Reading Method:

OR 2) Enter error codes page to find the
No error code matching customer complaints. Error code at 7 segment display; if not displayed, it is shown as
Is there any error code? BCD on speed selection Leds. Error code can be accessed in
two ways.

1)Error code is displayed at the beginning of function test until

'Start/Pause' button is pressed for the second time. Even if a
Yes new program has been started, this error code in here will not
be cleaned; the last error code occurred will always be
displayed here

Go to the relevant error code
page. Carry out checkings about
the error code.
OR 3) Switch the machine back into the
customer mode and operate. Wait until the
error which the customer experienced to
occur. Try to see the error code when the
program is still running.
2) Error code is read by pressing speed and YF1 keys for 3-5
secs.
When a new program is started, the error on the machine is
erased and the error code is no more displayed when speed
and YF1 keys are pressed.

Starting up
 B7S_Failure_Flow_Diagrams_Rev00

* My machine always *It suddenly starts up

takes in and discharges *Program lasts long.
* Bad washing by the The machine is while washing. *Moves a
*Cannot Heat. *Machine water. *The machine does
machine boiling the water. couple of time and ends
boiled the water once, not discharge. *The
* The machine is not Laundry comes out * There is no washing the program. *Program
LIKELY heating water
but now it does not heat
movement. machine does not spin
at all. very hot; they are remains incompleted.
CUSTOMER * Program lasts long. worn. * Door jammed
COMPLAINT * Program cannot be
ended.

ERROR CODE
7_SEGMENT

ERROR CODE LED

* NTC * Valve triyac short *Motor triac short

*Pump triyac short
short circuit or * Heater circuit or
* Heater open circuit or circuit or
* NTC open continuously *Motor triac in
circuit error * Valve triac diode *Pump blocked or
ERROR circuit error active error
error diode mode error.
*Pump triac diyode
NAME or
*Pump rotor locked
and does not rotate
error

Important Note:
error codes given do not always mean that the error has arisen from
the components.

Socket and cable connections must be checked in the first place.

You should make sure that the problems neither do nor arise from
loose contact.

* Program remains * The machine did not

* The machine washes incomplete.
*Program lasts long. spin.
badly. * The machine makes
* The machine does * Washing comes to an * Time extended.
not end the program. sudden start ups. * The machine did an
end before the displayed
* The machine *The machine is not * The machine does additional rinse
washing time expires. not rotate.
discharges every time it taking water *the although I did not select
* Program remains
is turned on. * Program machine does not incomplete. the extra rinse.
does not start. work. *It does not spin * The machine did not
*There is water left in the spin.
and drain Cover jammed
machine. Laundry * Time extended.
*The machine
remains with detergent on
continuously it.
discharges.

*Water cutoff or *Door lock triac *Door lock triac *Motor open *Program terminated
* Water level *Program terminated
*Valve triac open circuit error circuit or error without rinsing
sensor error short circuit error error without
openor * Tacho open because of foam
spinning because of
*Pump triac short circuit
unbalanced load
circuit error

Error Codes
 B7S_Failure_Flow_Diagrams_Rev00

* Bad washing by the

machine
* The machine is not
heating water Is there E1 error?
* Program lasts long.

PICTURE E1-1: There are NTC and Level sensor

cables on the KN2 socket
Yes

Attach KN2 socket. No

Is KN2 socket on the control card
(Picture E1-1)
attached?

* NTC short
circuit or Yes
* NTC open
circuit error

PICTURE E1-2: The socket connected to KN2 connector

Take out the KN2 socket and is removed and NTC resistance is measured
measure the resistance on the socket
between 1st (green) and 2nd (green)
pins (Picture E1-2)

PICTURE E1-3: The NTC socket on the heater is

removed and NTC resistance is being measured

Open the back cover of the

The measured value is NTC reistance.
Does it show under 25°C temperature
approx. 4700 OHM? (Picture E1-3)
Yes (Shouldn't be open circuit / short circuit)
machine. After removing the NTC
socket on the heater, measure the
NTC value directly over the NTC.
(Picture E1-4) A
No

Replace the control card.

Important Note:
The washing machine makes cold washing and ends
the program before the heater is activated in NTC open
circuit / short circuit and Heater open circuit conditions,
i.e. if there is E1, E2 or E3 error. Does it show under 25°C
Yes
temperature approx. 4700
OHM? Shouldn't be open
circuit / short circuit

PICTURE E1-4: NTC resistance to be measured is 5000

Ohm under 25 degrees

As the value measured over the

control card socket is wrong, cabling
No
is erroneous; check it. There should
not be loose or erroneous cable and
socket.

Replace NTC. Re-attach the removed

sockets into their places
INFORMATION: NTC resistance
decreases as its temperature rises. For
example, it shows 9500 Ohm under 10 C
and 1700 Ohm under 50 C. These values
are not erroneous.
 B7S_Failure_Flow_Diagrams_Rev00

*Cannot Heat.
*Machine boiled the
water once, but now it
does not heat at all.
Is there E2 error?

PICTURE E2-1: Heater socket on the KN5 PICTURE E2-2: KN8 tacho socket is removed.
card is removed.

Yes

Remove the panel for a comfortable

measuring. Remove KN5 (Picture
E2-1) Heater socket and KN8
(Picture E2-2) Tacho socket.

* Heater open
circuit error

PICTURE E2-3: Short circuit check is being made

between KN8-1 pin and KN5-1 pin.

No Check to see if there is any short Yes

circuit between the first pins of
connector too. (Picture E2-3)

Replace the
control card.

Open the back cover of the machine. Measure heater Yes

resistance by removing at least one of the heater ends;
is the resistance 25 Ohms? (picture E2-4)

No
You may start the
washing program.

Replace the heater

No
Does the heater operate
although there is no
water?

Yes PICTURE E2-5: Water level sensor is being checked

PICTURE E2-4: Once of the cables on the heater is
removed (left one) and heater resistance is being measured.

Check water level sensor.

Measure frequency between pins
1 and 3 while the machine is
empty and energized. It should be
around 25560 Hertz. (Picture 2-5)

Important Note:
The washing machine makes cold washing and ends
the program before the heater is activated in NTC open
circuit / short circuit and Heater open circuit conditions,
i.e. if there is E1, E2 or E3 error.
 B7S_Failure_Flow_Diagrams_Rev00

The machine is
boiling the water.
Laundry comes out PICTURE E2-1: Heater socket on the KN5 card
very hot; they are
worn.

Is there E3 error?

* Heater
continuously
active error

Yes
Important Note:
The washing machine makes cold washing A and
ends the program before the heater is activated in
NTC open circuit / short circuit and Heater open circuit
conditions, i.e. if there is E1, E2 or E3 error.
PICTURE E2-2: KN8 tacho socket is removed.

Remove the panel for a comfortable

measuring. Remove KN5 (Picture
E2-1) Heater socket and KN8
(Picture E2-2) Tacho socket

Check to see if there is any

short circuit between the first No
pins of connector too. (Picture Does the heater operate
E2-3) although there is no water?

PICTURE E2-3: Short circuit check is being made

between KN8-1 pin and KN5-1 pin. Yes Yes

Check water level sensor. Measure

frequency between pins 1 and 3
while the machine is empty and
energized. It should be around
Replace the control card.
25560 Hertz. (Picture 2-5)

PICTURE E2-5: Water level sensor is being checked

Open the rear cover of the

machine. Measure heater
resistance by removing at least
one of the heaters ends; is the
resistance 25 Ohms? (picture
PICTURE E2-4: Once of the cables on the heater is E2-4K)
removed (left one) and heater resistance is being measured.

No

Replace the heater

 B7S_Failure_Flow_Diagrams_Rev00

* My machine always
takes in and
discharges water.
* There is no washing
movement.
* Door jammed
* Program cannot be
ended. Is there E4 error?

Yes

Is the machine taking water

continuously?

Yes
* Valve triyac short
circuit or
* Valve triac diode
error
Unplug the machine and check if it
continues taking in water.

Replace the water intake

Does the machine carry Yes valve
on taking water although
it is not energized?

No

Replace the control card.

 B7S_Failure_Flow_Diagrams_Rev00
*Program lasts long.
*The machine does
not discharge.
*The machine does
not spin Is there E5 error?

Yes

Check machine supply voltage.

If there is low supply voltage,
the pump will not work.

*Pump triyac short circuit or

*Pump blocked or Yes
*Pump triac diyode or
*Pump rotor locked and does not
rotate error
Start the machine after switching into pump program.

PICTURE E5-1: Voltage value going to the pump via card

is being measured

* Check and clean the pump filter

* Check if the height and length of the drain hose is
Is the pump motor appropriate; correct accordingly
running? (It can be * Make sure that the drain hose is not kinked or folded.
Yes
understood by Intake water and restart the pump program
touching the filter
cover.)

Check if there is 220VAC between No

KN6.2(purple)(pump phase) and KN3.2(purple)(pump Can the pump discharge
0V) pins without removing the control card or any water? (the pump might
socket while the program is running. Picture E5-1 have been triac diode. The
PICTURE E5-2: pump resistance is being pump cannot pump even if it
measured over the pump connector creates vibration.)

Is there 220 Replace the control

No
VAC voltage? card.

Yes

Turn off the machine. Remove the front wall of the Repair the cables and/or
machine to check pump coil resistance. There should be a cable ends.
resistance of
approx. 147 Ohms between the two pins of the pump
connector. Picture E5-2 Check. There shouldn't be open
circuit or short circuit

Yes

Yes Is there any loose connection or No Group and restart the

Is the pump break between the control card and machine
resistance correct? pump motor and at the socket
ends?

No

Replace the pump.

 B7S_Failure_Flow_Diagrams_Rev00

*It suddenly starts up

while washing. *Moves
a couple of time and
ends the program.
*Program remains
incomplete.

Is there E6 error?

Yes

*Motor triac short Start the spinning program

circuit or
*Motor triac in
diode mode error.

Is the motor driven, but accelerated No

and stopped when driven?

Yes

No Check if there is any error code when the

Are there 30 secs. between machine program is terminated.
motor driving trials?

Yes

Replace the control card

 B7S_Failure_Flow_Diagrams_Rev00

* The machine
discharges every time it
is turned on.
* Program does not
start.

Is there E7 error?

Yes

PICTURE E7-1: The socket on the level sensor must be fitted

No
Are the Level Sensor socket
(Picture E7-1) and the control card Repair the socket and cables
KN2 socket fitted (KN2 socket
* Water level Picture E7-2) and are the
sensor error connections secure?

Yes

Replace the level sensor

PICTURE E7-2: Socket to which the KN2 level sensor

cables are attached

Try to start a program again A

 B7S_Failure_Flow_Diagrams_Rev00
*Program lasts long.
*The machine does not end the
program.
Is there E8 error? PICTURE E8-2: KN3 connector on the card
*The machine is not taking water
*The machine does not work.
*It does not spin and drain
*The machine continuously
discharges.

Yes

Is the machine taking in water? Yes

No

*Water cut off or

*Valve triac
open or
*Pump triac Yes Is the machine continuously
short circuit error Check taps and filters and see if pumping and discharging
they are open or not. Is the tap water although it is taking in INFORMATION: Main wash pin 3
water? blue Prewash pin 4 yellow Hot wash
turned off or the filter clogged?
pin 5 red

Yes

No

Turn the taps on and Replace the main card and try
try again. to run a program again except
spinning or pump.

PICTURE E8-3: AC voltage is being measured over

PICTURE E8-1: AC voltage is being measured valve connectors
over valve connectors

Attach the
Make sure that the valve connectors No connectors and try
(picture E8-1) and control card KN3
again.
(picture E8-2) are fitted. Are the
connectors fitted?

Yes

Replace the valve. Try Is there 220 VAC between Replace the control
again. No Is there 220 VAC between the Yes KN3 connector's 1st pin on No card and try again.
connectors of the valve that has to the control card and the
operate? (Picture E8-1) valve pin that has to
operate? (Picture E8-3)

Yes

Important Note: Prewash and main wash Correct connections

valves are activated concurrently in the softener and check. Try again Is there any error on the cable
Yes connections between the control card
step. Thus, water is sent to softener compartment.
and the water inlet valves?
 B7S_Failure_Flow_Diagrams_Rev00

* The machine washes

badly.
* Washing comes to an
end before the displayed
washing time expires.
*Program remains
incomplete.
*There is water left in the
machine. Laundry Is there E9 error?
remains with detergent
on it.

Yes

Replace the control card and try

again.

*Door lock triac

open circuit error

Cover jammed

Is there E10 error?

Yes

Replace the control card and try

again.

*Door lock triac

short circuit error
 B7S_Failure_Flow_Diagrams_Rev00
* Program remains
incomplete.
* The machine makes
sudden start ups.
* The machine does not
rotate.
Is there E11 error?

Yes

Start the spinning

program

*Motor open
circuit or
* Tacho open
circuit

Turn the machine off.

1) Resistance value is measured between the 3rd and 4th
pins of the KN1 socket which has been removed from the
PICTURE E11-2: Motor coil resistance is being
card. Resistance value is approx. 1.5 Ohm. There
measured over the KN1 socket
shouldn't be open circuit or short circuit. (Picture E11-2)
2) Again, the resistance value is measured between pin 1 No
Does the motor make
and pin 2 ends of the KN1 socket and there should not be
sudden movements and
any open circuit. (Picture E11-3)
stop?

Yes

Cont'd from
E11_3 B-B

PICTURE E11-3: Motor rotor is being measured over

the KN1 socket.

Yes No
Are both measurement
values correct? Is there a DC module in the
machine.

No Yes

Replace the DC module. Replace

the control card. Start the spinning Replace the control card. Start the
again spinning again

Cont'd
from
E11_2 A-
A
 B7S_Failure_Flow_Diagrams_Rev00

PICTURE E11-12: 8-pin motor connector

IMPORTANT: First connector on the 8-pin
motor connector is empty. This
connector is also counted. Picture E11-12

PICTURE E11-4: Motor coil resistance is being measured PICTURE E11-6: Motor coil resistance is being checked
over the 8-pin motor over the 10-pin motor

with 10
with 8
Rear cover of the machine is
opened. Is the motor
connector
with 8? with 10?

1) Motor socket is removed. Resistance 1) Motor socket is removed. Resistance

value is measured between the 2nd and 3rd
pins of the motor connector. Resistance
value is approx. 1.5 Ohm. There shouldn't be
open circuit or short circuit.
(Picture E11-4)
2)Resistance value between the 4th and 5th
pins of the motor connector is measured;
there should not be open circuit.
(Picture E11-5)
value is measured between the 3rd and 4th
pins of the motor connector. Resistance
value is approx. 1.5 Ohm. There shouldn't be
open circuit or short circuit. (Picture E11-6)
2)Resistance value between the 5th and 6th
pins of the motor connector is measured;
there should not be open circuit. (Picture
E11-7)

PICTURE E11-5: Motor rotor is being checked over the 8- PICTURE E11-7: Motor rotor is being checked over the 10-
pin motor pin motor

No

Are both measurement values correct?

Yes

Check the cabling Replace the motor. Start the

between the card and the spinning again
motor and correct
accordingly. Start the
spinning again.
 B7S_Failure_Flow_Diagrams_Rev00

Cont'd
from B-B

No

Are there 120 secs. between

motor motions?

Yes Check the error code

again when the
machine program is
terminated.
PICTURE E11-8: Tacho resistance is being measured over
the card.

Machine is turned off

and the KN8 connector Yes
on the card is removed
to check over the
socket if the resistance
between the Tacho
ends is approx. 80
Ohms.(Picture E11-8V)

Replace the control card. Start the

No spinning again

with 8 with 10

Rear cover of the machine is

opened. Is the motor
connector
with 8? with 10?

PICTURE E11-9: Resistance is being measured over the PICTURE E11-10: Resistance is being measured
tacho ends on the 10-pin motor. over the tacho ends on the 10-pin motor.

Motor connector is disconnected Motor connector is

to measure the resistance disconnected to measure the
between the tacho ends. Pin6, resistance between the tacho
pin7 (Picture E11-9). Tacho ends. Pin7, pin8 (Picture E11-
resistance should be approx. 80 10) Tacho resistance should
Ohms. be approx. 80 Ohms.

No
Are the measured values correct?

Yes

Tacho cable is checked. Start

Replace the motor. Start the
spinning again.
spinning again
 B7S_Failure_Flow_Diagrams_Rev00

* The machine
did not spin.
* Time extended.
* The machine did an
additional rinse
although I did not select
the extra rinse.

Is there E17 error?

Yes
*Program terminated
error without rinsing
because of foam

Check if the main wash and prewash valves are properly

connected to the related compartment of the detergent drawer. :If No Correct the water intake hoses.
prewash is selected, water fills in the prewash compartment when
the machine takes in first water. If prewash is not selected, first
water is taken from the main wash compartment. Is it so?

Yes

Explain the customer the

following Antifoam measures.

Reasons of foam creation and methods for preventing this,

1) If you add detergent in the prewash compartment although you have not selected a prewash cycle,
detergent is taken from this compartment during rinsing the laundry which causes foam creation.
2) You should use laundry detergent in automatic washing machines.
3)Laundry may have detergent leftovers as a result of using excessive detergent. You should try to
use only adequate amount of it.
4) Keep your detergent in a closed and dry place.
5) You should use less amount of detergent than ever for your lacy laundry.
6) You should not use too much softener.
 B7S_Failure_Flow_Diagrams_Rev00

* The machine did not

spin.
* Time extended.

Is there E18 error?

Yes

*Program terminated
error without
spinning because of
unbalanced load

Explain the customer the following

unbalanced load preventive actions.

Reasons for ending the program without spinning as a result of unbalanced load detection

1) Laundry may pile up on one side of the drum when you run your machine withless laundry.
There is the risk of damaging the washing machine when it is operated in higher speeds with Yes
unbalanced load. Therefore, when the unbalanced load in the machine is calculated more than the
limit value, the machine does not spin for safety reasons.
2) Piling up of laundry at one point in the drum will be higher when the machine is operated with a
single pullover, bathrobe or towel. Avoid to wash such laundry as one piece as much as you can.
 B7S_Failure_Flow_Diagrams_Rev00

Program selection switch does not function. Or the selected

program and the running program are not identical or some
programs cannot be selected. For example, although spinning is
selected, the machine takes in water.

Replace the control card.

PSA Does Not Select

 B7S_Failure_Flow_Diagrams_Rev00

Takes in water from the wrong detergent compartment

Valves,
Are KN6.2 - common (white) KN3.3 - No
Main wash (blue) KN3.4 - Prewash Correct the connections. Check through a
(yellow) KN3.5 - Hot washing (red) function test.
ends connected?

Yes

Perform a function test on the machine to

check compartments of the detergent box.
Check to see if there is 220 VAC on the
relevant valve during the test steps

Yes Replace the valve

Is there 220 VAC voltage on the relevant valve during
water intake from each compartment?

No

Replace the control card.

Water from Wrong Compartment

 B7S_Failure_Flow_Diagrams_Rev00

Make sure that water is not coming

upon the control card, motor, heater,
Yes pump, door lock and valves of the
Is the machine continuously blowing
the fuse and is there not an error code? machine.

Remove the heater sockets to check if

there is heater short circuit.

Yes
Replace the heater. Is there short circuit on the heater?

No

Yes Check the cabling of the machine; is

Correct the cabling. there any stripped, broken, burnt or
melted cable?

Check to see through a function test which

Restart the machine; does it
operate for a while without
blowing the fuse?
piece is blowing the fuse. Remove the
connected socket ends of the part that
blows the fuse and perform short circuit
Yes
control. Replace that part if there is short
circuit. If there is not, recheck the cables.

No

x
Is there any trace of
No
burning, blowing on Does the machine
the control card? continue blowing fuses?

Yes

Yes

Replace the control card.

the machine is blowing the fuse

 B7S_Failure_Flow_Diagrams_Rev00
Error code is shown on the Spin speed adjustment leds error display (speed leds are used to ERROR
screen in case of 7_segment show error codes in models not equipped with 7_segment display)
display. Nothing is shown on
the speed indication leds.
Speed 5 Speed_4 Speed_3 Speed_2' Speed_1 (no
;
MAKS (soaking in spinning)
water)
E01 *Heater ntc open circuit error or * Heater ntc short
√
circuit error
E02 √ *Heater open circuit error
E03 √ √ Heater continuously active error
E04 *Valve triyac short circuit or
√
* Valve triac diode error
E05 *Pump triyac open circuit or
*Pump blocked or
√ √
*Pump triac diyode or
*Pump rotor locked and does not rotate error
E06 Motor triac short circuit or
√ √
*Motor triac in diode mode error.
E07 √ √ √ "Water level reading error
E08 *Water cutoff or *Valve triac open or *Pump triac
√
short circuit error
E09 √ √ *Door lock triac open circuit error
E10 √ √ *Door lock triac short circuit error
E11 *Motor open circuit or *Tacho
√ √ √
open circuit
E17 * Program terminated error without rinsing
√ √
because of foam
E18 *Program terminated error without spinning
√ √
because of unbalanced load

App_1 error display