HCL AT RUDRAPUR

Industrial visit report

(HCL RUDRAPUR)

Submitted to :- Submitted By:-

Prof. Rajesh Kumar Ranjeet kumar(40)
PGDM(2009-11)
Section :- C

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ACKNOWLEDGEMENT

It would be insufficient just to say a “word of thanks” for all those people who
have been so involved in the success of this Company Visit. We have named here
of all those wonderful people, without whom all this would not have been possible.

At the very outset, we would like to express our deep sense of gratitude to
our college, Director General Mr. BN Roy who has been so kind to give us the
opportunity to visit HCL Infosystems Rudrapur.

We are deeply indebted to HR manager of HCL infosystem, Rudrapur

allowing us to gain the benefits of HCL way of life.

It would be extraordinary for us not to say something special for our

Marketing professor Prof. Rajesh Kumar who has continually helped and guided
us. It is due to his efforts that our Trip has gained its present figure and we can
never thank him enough for all he has done.

Ranjeet kumar
Section ‘ c’
Roll No:- 40
Session :- 2009-11

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About HCL ENTERPRISE
The HCL Enterprise is one of India's
largest electronics, computing and information technology company. Based
in Noida, near Delhi, the company comprises two publicly listed Indian
companies, HCL Technologies and HCL Infosystems.HCL was founded in 1976
by Shiv Nadar, Arjun Malhotra, Subhash Arora, Ajai Chowdhry, DS Puri,
& Yogesh Vaidya. HCL was focused on addressing the IT hardware market in
India for the first two decades of its existence with some sporadic activity in the
global market. On termination of the joint venture with HP in 1996, HCL became
an enterprise which comprises HCL Technologies (to address the global IT
services market) and HCL Infosystems (to address the Indian and APAC IT
hardware market). HCL has since then operated as a holding company.

In 1976, Shiv Nadar quit an executive job with Delhi Cloth Mills (DCM)

along with five of his friends (Arjun Malhotra, Subhash Arora, Badam Kishore
Kumar, T.V Bharadwaj & Arun Kumar H) to start a new company, Microcomp
Limited. The focus of the company was design and manufacturing of scientific
calculators. The venture provided its founders money to start a company that
focused on manufacturing computers. The company was renamed as Hindustan
Computers Limited (HCL) and received support from the Uttar Pradesh
government to setup their manufacturing in Noida.
In 1981, NIIT was started to cater to the increasing demand in computer education.
By early 2000s, Nadar divested his stake in this venture.

About HCL Infosystems

HCL Infosystems Ltd., a listed subsidiary of HCL, is an India-based hardware and
systems integrator. It has a presence in 170 locations and 300 service centres
throughout India. Its manufacturing facilities are based in Chennai, Pondicherry
and Uttarakhand. It is headquartered at Noida.

HCL Peripherals (a unit of HCL Infosystems Ltd.), founded in the year 1983, has
established itself as a leading manufacturer of computer peripherals in India,
encompassing Display Products, Thin Client solutions, Information and Interactive
Kiosks and a wide range of Networking products & Solutions. HCL Peripherals
has two Manufacturing facilities, one in Pondicherry (Electronics) and the other in

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Chennai (Mechanical).The company has been accredited with ISO 9001:2000, ISO
14001.

HCL Infosystems, with annual revenues of US$ 2.6 billion, is India's

premier information enabling and system integration company. HCL offers
products and infrastructure solutions in the fields of computing, communication,
networking, office automation, broadcasting and imaging. It has partnerships with
leading global players like Intel, AMD, Toshiba, Bull, Ericsson, Cisco, Microsoft,
Nokia, Apple, Casio, Computer Associates, Symantec and Konica among others

HCL has a direct sales, channel sales and retail sales network pan India. HCL has a
support of 360+ customer service centers and four ISO 9001 certified state-of-the-
art manufacturing facilities. HCL Infosystems has pan India presence across
metros and non-metros. With a mission to provide world-class information
technology solutions and services to enable its customers to serve their customers
better, HCL Infosystems is forever setting new standards of IT in the country.

HCL INAUGURATES ITS MANUFACTURING FACILITY AT

UTTARAKHAND (Rudrapur)

HCL the largest vertically integrated IT manufacturing Company of India

announces its commercial production in North India 

HCL Infosystems Ltd., nation's premier information enabling and

Integration Company, launched its manufacturing facility in India at Rudrapur,
Uttranchal on October 27, 2006. Spread over 10 acres of land area in the
progressive SIDCUL Industrial Estate at Pantnagar in Rudrapur, this facility
enhanced the overall capacity of HCL the largest PC manufacturer of India to 2
million PCs per annum.

Beginning with production of desktops computers and LCD monitors, the plant has
the capability to manufacture an entire spectrum of ICT products - including
notebooks, servers as well as thin clients.

The new HCL manufacturing base, which was completed in just eight months after
commissioning, has already received its ISO 14001, ISO 9001:2000 certifications -

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ensuring that all HCL products manufactured here, comply with global quality
standards. 

Not only will the said facility boost the overall ICT manufacturing capacities in the

country, it will also act as a strong catalyst for the development of regional
economy. While HCL has already recruited more than 200 local employees, it
plans to recruit around 500 people in various capabilities as it commissions to its
full capacity.

Inaugurating the facility, Pt. N.D.Tiwari, Hon'ble Chief Minister of Uttaranchal

said "As the Indian IT industry is growing at a rapid pace and is working
extensively to bridge the digital divide, we in Uttaranchal would like to welcome
the nations' most renowned indigenous ICT innovator - HCL, to the state. We are
sure that this new facility of HCL will further enable them to take computing and
ICT, right till the most remote corner of the country and will also prominently
display the state of Uttaranchal on the Indian IT map. We are happy to welcome
them and would like to extend our cooperation and support, by providing a
comprehensive blend of progressive industrial policies and infrastructure." 

FUTURE PLAN

Talking on advanced capabilities and projected future plans, Mr. Ajai Chowdhry -
Chairman & CEO, HCL Infosystems Ltd., said, “This facility will complement our
existing manufacturing base at Pondicherry - taking our overall annual capacity to
two million PCs per annum. With multiproduct manufacturing capabilities, HCL
will be amongst the nation's largest vertically integrated ICT manufacturing
facilities. Besides enabling us to manufacture a wide spectrum of ICT products,
this facility will also allow us to offer more enhanced value to our customers
through better logistics efficiency, lower time to market as well as de-risk our
complete manufacturing portfolio - with strong facility base in both southern &
northern India. Moreover it makes us future-ready to take on expected strong
growth potential, being expected in Indian PC market."

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FEATURES OF HCL RUDRAPUR PLANT
The new HCL facility has installed several state-of-the-art processes as well as
advanced testing techniques. These ensure that the various products coming out
from HCL assembly line are uniquely equipped to face any challenging & extreme
operating situations, which are often witnessed in Indian hinterlands. Some of
these initiatives include:

 Components -These are especially sourced and tested for their tolerance
towards temperature, humidity & heat.
 Special wireless LAN-based Reliability tests - which tests each component
of the PC both individually as well as in an integrated manner for a
continuous period of 4 hours
 Extreme Temperature tests - Specifically created environmental chambers
which tests PCs for effective operations within a temperature range of 0o
centigrade to 40o centigrade and at humidity range of 95%.
 Drop tests - Tests in which computers are dropped from a height of around 5
feet to test their handling reliability.
 Several other tests, which include ESD test, Earth Leakage test and others.

Further still, HCL also demonstrated the unique 'Build-to-order' (BTO) capabilities
of the manufacturing plant pioneered by it thirty years ago - which enables HCL to
manufacture & design ICT products with specific configurations - customized to
suit the needs of particular customers, in a matter of just few hours! Bringing it
alive during the plant tour, HCL exhibited - how some specific orders, received by
the plant were shipped within 24 hrs.

The plant is networked & online with HCL branch and head offices. State of the art
IT systems in MRP, ERP, Online configurators’ enables this latest unit of HCL to
leverage the power of IT in delivering optimum efficiency.

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Services

HCL offers services including software-led IT solutions, remote infrastructure

management, Engineering and R&D Services and BPO. HCL’s key services
include:

 Custom Application Services

 Enterprise Application Services
 Enterprise Transformation Services
 Engineering and R&D Services
 Infrastructure Management
 Business Processing Outsourcing.

In addition to this, HCL AXON, formed after the acquisition of Axon Group plc
in December 2008, offers SAP services including:

 Business Consulting
 Solutions Implementation
 Application Management
 Blue ocean upgrades
 Integration Services.

HCL serves industries such as Financial Services, Hi-tech & Manufacturing,

Aerospace & Defense, Telecom, Retail & CPG, Life Sciences, Healthcare, Media
& Entertainment, Travel, Transportation & Logistics, Automotive, Government,
Energy & Utilities.

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PARTNERS OF HCL  
HCL has always prided itself on its partnership engagements. Partner models are
also evolving in the technology industry. Innovation has extended into the
ecosystem and community based engagements are coming into play. HCL has also
enhanced its relationships with partners and is creating a variety of innovative
partnership models, with various approaches to risk-reward sharing. Some of the
notable partner engagements:
 
         
1977 1981
Leading position on Scripting an era of
office .Automation computing  across the
and Laptops in India Microprocessor
 
   
 
      
  1985       
Strategic relationship 2004
that has  seen the Partnering in
computer evolve from  computing and
a computing device providing IT Services
   
 
      
     
1996
Dominant position in
mobile handset market
in India. HCL partnered

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 with Nokia to distribute
their mobile phones in
the Indian market.

Acquisitions and Joint ventures

The company acquired Capitalstream, a US BFSI product company for US$40
million in February 2008. Capitalstream's FinanceCenter product is an addition to
HCL's current product addressing the BFSI market - Penstock, the product that
HCL launched in 2007.

The company acquired Liberata Financial Services Ltd. on 2 September 2008,

Liberata confirmed the sale of Liberata Financial Services Ltd. (LFS) to HCL for
an undisclosed sum, following approval for change of control from the Financial
Services Authority.

On 15 December 2008, it acquired Axon Group, and was renamed HCL AXON, the
largest acquisition in the history of the Indian IT industry, surpassing Wipro’s
$600-million acquisition of Infocrossing in 2007.

Vision:
Together we create the enterprises of tomorrow"

Mission :
"To provide world-class information technology solutions and services to enable
our customers to serve their customers better"

PRODUCTS MANUFACTURED

 PCs,
 Business Servers ,
 Workstations.
 PC keyboards ,
 Active Networking products

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  Color Monitors,
 Terminals , Thin clients & Passive
 Networking Products
 CNC Racks ,
 Cabinets , Information Kisoks.

COMPANY WORK PROCESS:-

 First material comes in store from outside suppliers and vendors.
 Checked by iqc
 Maintian inventory material wise
 Issue material according to need by job card
 Quality check
 Work on
 PCs checked on the basis of durability it means performance
 Temperature test also conduct , how much maximum temp.

Suggestions & Recommendations:-

 Should increase production quality. Now they produce desktop with 89%
accuracy. But if you competit with your competitor they company has to
produce 100% accuracy not less than this.
 Need to expend Customer care center with trained executives
 Attention should be paid for advertisement.
 Need to innovate some attractive design because today youth likes material
that is attractive. Here company should take some suitable action.

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Personal experience
In the PGDM course industrial visit plays very important role, because it gives the
practical exposure and real interaction with organization. Here we know actually
how the Organization works and whatever we pursuing in our course material, how
efficiently we utilize in real world. We can analyze that what we learn in our
collage how it is used practically in industry. We Visited an HCL plant Rudrapur
it’s the Desktop PC are assembling unit. This industrial visit provides an Insight on
how Company (Big and Small) work also useful information related to the Course
which cannot be visualized in Lectures, Such as the Mechanical testing Machine or
assembly line. How they assemble the PC Practically. It never be seen in the books
However this did not seem quite obvious at the Beginning of the Trip.

 It was the best experience for me to visit industry like HCL at Rudrapur in
Uttranchal. HCL has already a brand name in the IT field. It was the first
time when we aware about any production process. How spares comes from
outside I mean from suppliers and how very efficiently they assemble that
part very easily. We saw the cold store where the motherboard kept at zero
degree temperature. After visited the cold store we move on Assembly line
.Its is the unique feature among all the desktop mfg. companies.
 There I saw ‘what the team management in actual’ and the very interesting
process I saw during the visit that how they make efficient to do any
particular work within the time. It was the good example of assembly line.
Some time they use machine in place of machines at a peak season when the
demand is very high because it is very costly to use the machines robots at

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 every time. We can say that without the team building we can’t achieve any
task with efficiently.

There I also saw that was performance appraisal that was pasted on notice
board of that plant. There are so many parameter on that basis of the appraise the
employee. And the atmosphere of that company was also good. One thing I was
also seen that they use SAP software for feeding their data .HCL give training time
to time to their employees.

After going this visit I know that HCL is the selling partner of NOKIA. Only HCL
have right to sale this product in India. We also visit the control room where they
load the output and input computer boxes. They assemble the Pc as per the
requirement of customers. First they load all the information’s regarding their
customers in specific location. The first thing that I noticed as I entered the
building of HCL.We saw all the employees engaged in their work and they are
well experienced in their work.HCL hire fresher’s also which are mostly from
technical background & they provide training. It was a friendly company where we
got a warm welcome and their workers did not stop their work while we visit the
assembly line they was focus only their goal. After visiting the plant we came back
to reception area and then they gives us feedback from regarding the industrial visit
.after giving the feedback we move to conference hall after waiting some time in
conference hall the HR manager came and first they was introduce yourself and
give a brief lecture on HCL and their wide network. Before visit the plant of HCL I
know only HCL is deal only IT but after visit the plant & lecture of HR we realize
that HCL has a wide network & it deals in different segments also.Mr. Sagar
jayanti (HR Person) is a well experienced & knowledgeable person. He is a
brilliant person. When we ask the questions to Mr. Sagar he replied very smartly.
He taught that HCL has a wide network & 15% Turnover of HCL came from the
HCL Technology and 75% came from HCL group & rest from their three
business:-

Finally it was good experience to visit HCL Rudrapur. And I hope whatever
I gain there that all related to our study part and hope this experience will help in

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future. And this trip gives me opportunity to interaction with those friends with
whom I never interact. Before the trip I was so worry but I was enjoyed this
educational trip a lot.

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