P.

O Box 23350, KAMPALA

Block 29 - Plot 1521 Mawanda Rd
Tel: +256 414 530166
Mob. +256 711420220/+256 775
716129/ +256 703 615632
MEDEQUIP U LIMITED Web.www.medequipltd.com,
E-mail: sales@medequipltd.com.

JOB DESCRIPTION

SALE’S REPRESENTATIVE

DEPARTMENT: SALES SERVICES

DATE REVIEWED: May, 2018

SUMMARY STATEMENT:

The Sales Representative (or Sales Rep) is responsible for overseeing the sale of products or services
from beginning to end. This individual is the direct point of contact with a customer and ensuring a
customers needs and expectations are met. A sales representative should know their product or
service inside and out and guide their customers through the purchase process efficiently and
satisfactorily.

RELATIONSHIPS:

Reports to: Chief Executive Officer & Sale’s Executive

Subordinate Staff: None

Internal Contacts: Departmental Heads, Signing authorities

External Contacts: Clientele Base

MAJOR RESPONSIBILITIES/DUTIES:

1. Provides guidance and assistance to the Company and staff in all aspects in relation to sales

2. Prepare Schedules and develop Sales materials

3. Acquires new customers by reaching out to leads

 P.O Box 23350, KAMPALA
Block 29 - Plot 1521 Mawanda Rd
Tel: +256 414 530166
Mob. +256 711420220/+256 775
716129/ +256 703 615632
MEDEQUIP U LIMITED Web.www.medequipltd.com,
E-mail: sales@medequipltd.com.

4. Researches and understands customers individual or business purchase needs and offer
solutions and support

5. Research potential leads from business directories, web searches, or digital resources

6. Serves existing customers by optimizing current purchase plans

7. Adjusts sales tactics based on tests and new insights in the field

8. Resolves customer complaints and queries

9. Facilitate future Sales

10. Make multiple outbound calls to potential customers

11. Share information about company/product by following sales scripts

12. Meet weekly, monthly and quarterly sales quotas

13. Prepare and submit weekly Sales reports to management

14. Assist other team members with transactions when necessary

15. Submits purchase orders

16. Informs management of purchase actions

17. Maintains monthly or bimonthly minimum goals

18. Completes market research and monitors competitor activity

19. Makes recommendations for the customer

20. Maintains documentation of customer contact and account updates

21. Create and maintain a list/database of prospect clients

22. Performs other related duties such as special assignments and annual major objectives as
required.

REQUIREMENTS/QUALIFICATIONS:

• High School Diploma

 P.O Box 23350, KAMPALA
Block 29 - Plot 1521 Mawanda Rd
Tel: +256 414 530166
Mob. +256 711420220/+256 775
716129/ +256 703 615632
MEDEQUIP U LIMITED Web.www.medequipltd.com,
E-mail: sales@medequipltd.com.

• Bachelor’s Degree (Ideal but not required)

• 2+ years direct or inside sales experience

• Additional Certifications and other professional development experience

• Customer Service and people skills

• Tenacity to handle rejection and continue on with a positive attitude when reaching next
potential customer

• Knowledge of sales process from initiation to close

• Phone, email and chat communication skills

• Prospecting skills

• Territorial management aptitude

• Persuasion, negotiation and closing skills

• Ability to meet deadlines and financial goal minimums

• Patience to deal with customer issues and calls that do not end in a sale

• Motivation Skills and a positive attitude

PERFORMANCE COMPETENCIES AND CRITERIA:

Core Performance Competencies for all employees of the Company :

• Building Rapport – developing good relationships; getting along well with people and putting
them at ease.

• Client/Customer Awareness – exemplifying excellent customer service skills.

• Interpersonal Relations – recognizing the “people” aspect of issues and the need for positive
relationships; produces good results through interaction with others.

• Listening Skills – attentive hearing; demonstrating understanding from what has been
expressed.
 P.O Box 23350, KAMPALA
Block 29 - Plot 1521 Mawanda Rd
Tel: +256 414 530166
Mob. +256 711420220/+256 775
716129/ +256 703 615632
MEDEQUIP U LIMITED Web.www.medequipltd.com,
E-mail: sales@medequipltd.com.

• Organizing/Planning Ability – problem solving and time management skills; meeting as well as
working under deadlines; goal setting based on priorities.

• Personal Work Ethic – meeting as well as working under deadlines; setting high standards for
oneself.

In addition, to the Core Competencies identified as being required by all Company staff, the following
competencies are also integral to the position:

• Attention to Detail – Checking for accuracy in one’s work; controlling/eliminating errors;

showing concern for all areas of a task, however small.

• Analytical Skills – Collecting, comparing and relating data from different sources; identifying
issues; anticipating problems.

• Integrity – can be trusted to perform duties in a proper and honest manner.

• Computer Skills – using appropriate computer skills and knowledge, ranging from data entry to
systems analysis, to achieve work goals.

• Consultative Skills - Giving effective professional advice to meet the identified needs of the
client/customer.

• Team Skills – being able to work collaboratively with others in a participative management
environment; working independently as well as working on a team.

• Written Skills - Conveying information accurately in an appropriate written format; expressing

oneself effectively in writing.