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1. Discuss at least two (2) theories you like best if you are the Operations Manager.

2. To improve the operation of the organization, discuss the five (5) concepts to have a
Total Quality Management
3. Establish your own company and prepare its mission, vision, and strategies
4. How do you improve the organization responsiveness to the customer?
5. To have a good performance in the organization what theory do you consider that
motivates you well?

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