Professional Documents
Culture Documents
APPENDIX D-1
Questionnaire of Employee Competencies and Profitability
C. Attitude
The employee of the micro-enterprise…
1. Interacts with customers in a preferred manner.
2. exerts good response to the customers.
3. gives importance to his work and complete work in
time
4. develops positive attitudes like being punctual, always
present and being loyal to the company.
5. shows happiness and satisfaction with their work.
D. Performance
The employees of the micro-enterprise…
1. are satisfied and motivated to show good
performances.
2. display happiness at work that leads to good
performance.
3. are trained workers and able to satisfy the customers
through their performances.
4. apply what they learned in trainings to perform well on
their job.
5. perform their work and do their assigned task
Part 3. Profitability
E. Attitude 5 4 3 2 1
The micro-enterprise…
1. generates an ideal amount of profit.
2. produces high total sales that leads to better
profitability.
3. determines current and past profitability for the
purpose of planning strategies.
4. maximizes profits from present capabilities.
5. recognizes and adjust the fact that what may work
today, may not work in the future.
6. utilizes the competence of the employee.
7. adapts with changes easily.
8. achieves greater profitability through the help of
knowledgeable and highly skilled employees.
9. increases profitability through innovation and
technological change.
10. sustains higher income and lower expenses by using
all resources available in the market.