Professional Documents
Culture Documents
KE-70-05-617-EN-C
The Business Case for
Diversity
European Commission
THE BUSINESS CASE FOR DIVERSITY
GOOD PRACTICES IN THE WORKPLACE
European Commission
Directorate-General for Employment, Social Affairs and Equal Opportunities
Unit D.3
The contents of this publication do not necessarily reflect the opinion or position of the European Commis-
sion, Directorate-General for Employment, Social Affairs and Equal Opportunities.
Views expressed herein are those of the contractor producing this report, and do not necessarily represent
any official view of the Commission and in particular the Directorate General for Employment, Social
Affairs and Equal Opportunities, which commissioned the work.
The consortium producing this report comprises Focus Consultancy Ltd and The Conference Board Europe.
The Conference Board is a global independent business membership organization that creates and dissemi-
nates knowledge about management and the marketplace to strengthen corporate performance and serve
society.
www.conference-board.org
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1: © Media Consulta
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A great deal of additional information on the European Union is available on the Internet.
It can be accessed through the Europa server (http://europa.eu.int).
ISBN 92-79-00239-2
Printed in Belgium
1. Introduction ....................................................................................................... 9
Annexes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
3
EXECUTIVE SUMMARY
An increasing number of Euro- these, 42% have policies that one of the most important is
pean companies are adopting have been established for resolving labour shortages
diversity and equality strate- more than five years, 27% and recruiting and retaining
gies, not only for ethical and have policies that have been high quality staff. Among
legal reasons but also for the established within the past respondents to the EBTP sur-
business benefits they are five years and the remainder vey, it was the single highest
expected to deliver. Among are in the process of develop- scoring benefit, cited by more
the most important of these ing or implementing diversity than 42% of companies.
benefits are enhanced policies.
employee recruitment and This finding acknowledges
retention from a wider pool of This pattern of implementa- Europe’s changing demo-
high quality workers, tion is generally true of all graphics (low birth rates, age-
improved corporate image countries and business sec- ing population and shrinking
and reputation, greater inno- tors, despite variations in the workforce) that in the coming
vation and enhanced market- number of responses per years will require many com-
ing opportunities. country and sector. Of the 798 panies to consider a much
responses to the EBTP survey, more diverse pool of talent to
These are some of the key nearly half (49%) were from meet their recruitment needs,
findings of this report, which four countries (Germany, the including cross-border sourc-
examines the business case Netherlands, Denmark and ing. Already, demographic
for diversity on the basis of Poland). New Member States change is acting as a catalyst
feedback to two surveys (in accounted for 23% of replies for the development of age-
total 919 responses) carried and Southern Europe only 7%. related diversity strategies in
out during 2005 among com- The 121 good practice survey some businesses.
panies in the 25 Member results were also predomi-
States of the European Union. nantly from the old Member The second major benefit of
The first survey used ques- States in northern Europe. diversity, receiving a score of
tionnaires and in-depth inter- 38% in the EBTP survey, is its
views to identify examples of Access to new labour pool is ability to enhance a company’s
good practice in workplace key business benefit reputation and image, and its
diversity in the areas of race standing within local commu-
and ethnicity, age, sexual ori- Companies are adopting nities. To achieve this, good
entation, disability, and reli- diversity policies for ethical, practice companies take part
gion or belief. The second, legal and economic reasons. in a variety of external activi-
complementary survey used However, the good practice ties in order to promote under-
an online questionnaire to research found that where the standing of their principles
investigate diversity aware- main driver is the ethical and values. These include par-
ness and practices of member dimension, companies still ticipating in research studies
companies of the European expect their diversity efforts to and benchmarking exercises,
Business Test Panel (EBTP) produce tangible business philanthropic giving to tackle
across all areas of diversity. benefits. They are also keen to social exclusion, supporting
go beyond legal compliance, access to education and train-
Diversity initiatives expanding sometimes aspiring to busi- ing, and sponsoring or taking
ness leadership in this respect. part in community festivals.
Just under half of all business-
es responding to the EBTP Of all the business benefits A further important business
survey are actively engaged in that companies either are benefit of workplace diversity
promoting workplace diversi- achieving or expect to achieve is the opportunity it affords to
ty and anti-discrimination. Of from their diversity policies, improve innovation, leading to
5
new products and services, ing diversity and inclusion Measuring the results can be
and potential new markets. principles to staff, customers difficult
More than 26% of companies and other stakeholders.
in the EBTP survey rated inno- One of the key findings of this
vation and creativity as a ben- In these companies, diversity report is the lack of systematic
efit. is a business-wide concern, monitoring and evaluation of
rather than being the sole pre- the progress and benefits of
Among the good practice case serve of human resources. diversity among both good
study examples, it is evident Ownership and accountability practice companies and EBTP
that internal diversity is lead- for diversity goals are built survey companies. Nearly 70%
ing to marketing and product into strategic frameworks that of EBTP companies that have
developments that cater for include goal setting, allocation or are implementing diversity
new market segments and tra- of funding and resources, and policies fail to regularly moni-
ditionally excluded groups performance measurement tor their impact. According to
(such as the elderly, gays and and appraisal. Business man- 20% of EBTP respondents, the
lesbians, and ethnic minori- agers, first and foremost, are difficulty of measuring the
ties) as well as existing cus- responsible for meeting the results of diversity is a major
tomers. These companies are goals and often rewarded challenge to addressing work-
aiming to increase their rev- according to their progress. place diversity and anti-dis-
enues, their customer satisfac- crimination.
tion and their corporate image. The need for extensive staff
In some cases, they are also development programmes is Among good practice compa-
using the new developments recognised in good practice nies, a few examples of com-
to address social exclusion companies to increase under- prehensive monitoring are
and disadvantage faced by standing and awareness of found. These companies tend
particular members of society. diversity, including legal and to place a great deal of empha-
compliance issues as well as sis on internal and external
Combating discrimination in the the implications for recruit- benchmarking, and on the val-
workplace ment, promotion and apprais- ue of effective monitoring sys-
al processes. Many companies tems to enhance their demo-
For diversity strategies to suc- also provide managers with a graphic knowledge of markets
ceed, they need to overcome series of performance plan- and local communities.
an overriding obstacle that is ning frameworks, diversity
common to most businesses – checklists and toolkits to sup- Many other good practice
opposition in the workplace. port them in policy implemen- companies also undertake
Among companies taking part tation. some goal setting and moni-
in the EBTP survey (both those toring activities, stressing
with and without diversity poli- Support from unions, works their value in helping them to
cies), 17% highlighted discrim- councils and other staff make a case for action by pro-
inatory attitudes and behav- groups or networks, is another viding vital information about
iours as their biggest challenge prerequisite for successful workforce and customer
in promoting diversity. implementation of diversity make-up. These activities also
policies, according to many help to demonstrate compa-
To address this issue, good good practice companies. nies’ commitment to effective
practice companies approach Involving workers’ representa- implementation of diversity
diversity as a culture change tives in policy planning, imple- policies.
process, applying lessons they mentation and monitoring is
have learned previously about key to help underscore man- While a range of models and
effective change management, agement’s commitment to frameworks for setting indica-
including defining a clear case diversity for the long term, as tors and measuring diversity
for action, building leadership well as its aims and objectives performance already exists,
commitment, establishing an and how they will affect work- the challenge is to promote
infrastructure to support imple- ers and the working environ- wider application of such tools
mentation, and communicat- ment. across businesses that have
6
adopted diversity policies. ness case is already being practices, the business case
Some of the common perform- made. EBTP survey companies needs to be more widely dis-
ance indicators used are: the are convinced about the busi- seminated. The biggest chal-
increase in the representation ness benefits of diversity. lenge to addressing work-
of women, disabled people When asked whether diversity place diversity and anti-dis-
and ethnic minorities, especial- initiatives have a positive crimination is the lack of infor-
ly at senior levels, in some cas- impact on their business, the mation and awareness of
es linked to specific targets for vast majority (83%) of the 495 diversity issues and practices.
each; the retention rate for companies that replied agreed This was cited as the key chal-
high calibre managers, espe- that they did. Good practice lenge by over 20% of EBTP
cially women and ethnic companies are similarly confi- respondents. The main source
minorities; and the improve- dent of the business outcomes of information on workplace
ment in employee perceptions of their diversity policies. They
diversity for all EBTP survey
of diversity issues, measured respondents is employers’
see the benefits of diversity as
against a target percent satis- almost self-evident and are organisations and networks,
faction rating in employee atti- keen to stress their commit- cited by nearly half of all com-
tude surveys. ment to diversity as a matter of
panies. They are therefore
ethics, progressive outlook andlikely to continue to play a key
Presenting the Business Case good management practice. role in the dissemination of
good practice materials and in
A key conclusion of this report However, with around half of the wider adoption of divers-
is that for those companies the companies responding to ity and equality policies and
already implementing policies the EBTP survey having yet to practices.
to promote diversity, the busi- develop diversity policies and
9
Methodology and selection criteria 2
Research for the Compendium à Seeking the views of compa- crimination. Both question-
utilised two broad survey nies about the actual or per- naires and in-depth interviews
methodologies. Firstly, a ques- ceived benefits for their busi- were used to identify good prac-
tionnaire survey was conduct- nesses of implementing tice examples, as follows:
ed among members of the workplace diversity and anti-
European Business Test Panel discrimination approaches. à An initial qualifying ques-
(EBTP), a panel of around 3 000 tionnaire was disseminated
businesses from the 25 EU à Finding out what companies to around 3 000 contacts
Member States coordinated by see as the main obstacles across Europe, inviting them
the European Commission (DG and barriers preventing busi- to participate in the research
Internal Market). This consulta- nesses from adopting equal- and to submit their diversity
tion allowed members of the ity measures. The survey initiatives. 121 submissions
EBTP to submit their views on therefore asked companies from companies were
workplace diversity and anti- to highlight the main chal- received.
discrimination measures via an lenges they face in this
online questionnaire. The ques- respect, and to suggest prac- à 58 companies with promis-
tionnaire was therefore circu- tical ways forward in over- ing practices were invited to
lated to around 3 000 EBTP coming these. complete a more detailed
panellist companies across the questionnaire outlining the
enlarged European Union and The second and main survey diversity initiative they pro-
online consultation was open was carried out among compa- posed to be considered for
for participation from mid-June nies of various sizes and from inclusion in the compendi-
to mid-July 2005. It elicited 798 different industrial sectors oper- um.
responses (26.6% return). Full ating in an enlarged EU to iden-
statistical results of the EBTP tify, codify and analyse exam- à On-site visits and interviews
consultation can be found in ples of ‘good practice’ in diver- were conducted with 28
Annex I to the report. sity management and anti-dis- companies to gather addi-
11
tional information about sustainability and follow-up, mensional initiatives covering
their diversity practices in investment in resources) many or all of the diversity
order to complement strands, the non-gender
detailed questionnaire infor- à Impact (results and benefits, aspects of the policy or practice
mation and validate the impact on business, the were analysed and presented.
quality and impact of the working environment and
diversity initiative. To this society) of their diversity ini- The Compendium aims to pro-
aim, both management and tiatives vide a broad spread of good
workers’ representatives practice across a range of
were consulted with regards à Addressing one or more of around ten EU Member States
to the perceptions, imple- the following five grounds of with some level of geographic
mentation and impact of the discrimination: race and eth- balance while at the same time
corporate diversity initiative. nicity, age, sexual orienta- ensuring a balance between
tion, disability, religion or companies from various sec-
The good practice examples belief. tors and of different sizes. The
subsequently selected as case level of responses to the good
studies for the Compendium, The last point covers the diver- practice survey and subse-
are those seen to have valuable sity strands addressed by the quent selection provided a rea-
experiences and insights to two EU anti-discrimination sonable balance. However, the
share with other businesses in directives (the Racial Equality level of responses and good
implementing diversity policies Directive 2000/43/EC and the practice submissions received
and demonstrating the busi- Employment Framework Direc- from companies based in the
ness case. The selection criteria tive 2000/78/EC). In this con- new EU Member States and
used essentially considered text, the research and project from southern Europe was rel-
companies’ diversity initiatives did not concentrate on gender atively low (Figure 1), and it
in terms of their: equality, which has already generally appeared that, for
been the subject of much previ- those participating, corporate
à Context (drivers, originality/ ous research. In the case of the diversity initiatives were still
innovation, measurability good practice survey this mostly focused on gender
and replicability) meant that companies with equality issues. Detailed fig-
policies and practices that were ures on geographic participa-
à Implementation (commit- solely gender specific were tion and full results on respons-
ment/leadership, strategy/ qualified out. In addition, for es to the initial questionnaire
action plan, communication, those companies with multidi- are included in Annex II.
BELGIUM
DENMARK
FRANCE
GERMANY
GREECE
HUNGARY
IRELAND
ITALY
NETHERLANDS
SLOVAKIA
SPAIN
SWEDEN
UNITED KINGDOM
ROMANIA
SWITZERLAND
UNITED STATES OF AMERICA
0 5 10 15 20 25 30 35
12
Thematic analysis of consultation
and Research findings 3
The analysis of the business à Measuring the impact of oping an effective equality and
case for diversity and good diversity approaches diversity approach.
practice examples was carried
out within the framework of à Key challenges in imple- The results indicate that 48%
various studies and existing menting equality and diver- of all companies in the busi-
reports into the costs and ben- sity approaches. ness sector are actively
efits of diversity, especially the engaged in promoting work-
study of Methods and Indica- place diversity and the anti-
3.1. Current situation relat-
tors to Measure the Cost- discrimination agenda in one
Effectiveness of Diversity Poli-
ing to the implemen- form or another (Figure 2).
cies in Enterprises (2003), as tation of diversity poli- Whilst less than a quarter have
well as the EBTP Consultation cies and practices well established policies and
on Workplace Diversity and procedures, many more are in
Anti-Discrimination (2005). The EBTP survey asked com- the process of implementing
panies to indicate whether or diversity policies within their
The analysis is structured not they had any diversity company. However, with the
under the following key head- policies and practices in place, other 52% of companies in the
ings: and the length of time these business sector still not engag-
have been in operation. They ing in the broad range of
à Current situation relating to were also asked to indicate strands covered by the current
the implementation of whether or not their policies legislative requirements on
diversity policies and prac- were well embedded, i.e. in equality and anti-discrimina-
tices place for more than five years, tion, there is an urgent need
or adopted more recently for all relevant stakeholders to
à Drivers for diversity policy (within the last five years). The increase their efforts in devel-
and practice questionnaire also asked com- oping awareness and expertise
panies to state whether they to spread implementation.
à Implementation of equality are currently in the process of
and diversity practices implementing diversity poli- Despite variations in the num-
cies, but with the understand- ber of responses per country
à Perceived benefits of diver- ing that more needs to be and business sector, this pattern
sity done in the process of devel- of implementation is generally
true of all countries and sectors.
No policies
52%
Well embedded policies and practices
13
with the highest number of social values, and their impact operate. Indeed, the research
responses shows that the pic- on how businesses operate. found that many companies
ture is quite complex (see They know that the public has often begin to address diversi-
Annex I for fuller report). It higher expectations of how ty and inclusion by first con-
suggests that broadly speak- companies ought to do busi- sidering their fundamental val-
ing companies in northern and ness in relation to equal ues and corporate philoso-
western Europe are more like- opportunities, fair trade, ethi-phies. It is these that are trans-
ly to have diversity policies cal investment, environmental lated into statements of princi-
and practices than the new impact, impact on local com- ples and standards for imple-
Member States in eastern munities, individual human mentation. Values such as
Europe, but there are excep- rights and other social justice integrity, respect for people,
tions. Also, the overall per- issues. community and respect for the
centage of companies with individual are seen by many
well embedded policies is In response to these changes, companies as crucial to busi-
higher in Germany, The many companies are making ness success.
Netherlands, UK, and Norway, strong links between Diversity
and lower in the new Member and Inclusion strategies on the Some companies in the Com-
States like Hungary and the one hand, and Corporate pendium have been estab-
Czech Republic. However, Social Responsibility (CSR) on lished with the express pur-
whilst countries like Poland the other. Indeed, a small pose of tackling social exclu-
and Hungary have a lower per- number of companies, such as sion and disadvantage, e.g.
centage of companies with British Telecom (BT) for exam- Manchalan (Spain). Others
policies in place, a higher per- ple, have gone further and seek to be role models and
centage are in the process of specifically use the principles examples to other companies
implementation, and hence in of the UN Convention on and society in general in tack-
the process of reducing this Human Rights to guide the ling prejudices and discrimina-
regional difference in imple- way they do business internal- tory attitudes. Examples
mentation. ly, as well as how they relate include Bertelsmann AG (Ger-
to suppliers, customers, local many), which has spearheaded
communities and other stake- a high profile public awareness
3.2. Drivers for diversity
holders. campaign aimed at addressing
policy and practice negative attitudes towards dis-
Employees too have changing ability in employment.
The good practice research and growing expectations of
indicated that employers and ethical behaviour in the work- The Regulatory Case for
companies tend to adopt place, valuing work environ- Diversity
diversity policies and practices ments that promote inclusion,
for ethical, regulatory or eco- respect, openness, collabora- A broad regulatory framework
nomic reasons, or a combina- tion and equity. Good practice currently exists to promote
tion of these. The EBTP survey companies therefore seek to equality and anti-discrimina-
confirms this finding. achieve a positive company tion in the workplace. This
image in terms of equality, ranges from legal compliance
diversity and inclusion, and with EU Directives and national
The Ethical Case for Diversity believe that a commitment to legislation, to the influence of
these issues is essential for industry standards and awards.
Increasing numbers of compa- any business to be viewed as Sector regulatory agencies also
nies stress that ethical reasons modern, progressive and well play a key role in controlling
are the primary driver for managed. business conduct and repre-
adopting equality and divers- senting customer interests, as
ity practices. Simply stated, Underpinning visions and val- do individual governments that
they are taking action because ues that emphasise the cre- out-source and fund enterpri-
‘it is the right thing to do’. ation of environments that are ses on the basis of stringent
These companies are aware of equitable for all increasingly equalities standards and per-
changes in society and in influences the way companies formance requirements.
14
Companies are increasingly tives. However, given the high The Business Case for
mindful of the need for legal proportion of companies that Diversity
compliance and for meeting have recently implemented, or
regulatory standards with are currently in the process of The social and cultural map of
regards to equality. These are implementing equality poli- Europe has changed beyond
now almost mandatory for cies and initiatives, it is rea- recognition over the past twen-
companies seeking new sonable to infer that recent EU ty years. The greater participa-
clients, particularly in the pub- anti-discrimination legislation tion of women, ethnic minori-
lic sector where targets and has had a considerable impact ties, the elderly and people
quantifiable data relating to in promoting action in this with disabilities in the labour
their work on diversity is a respect (Figure 3). This may be market presents companies
prerequisite for many propos- particularly true in the case of with new sources of labour,
als and tenders. some countries in the but also challenges them to
enlarged EU where implemen- create environments that value
It is also important for compa- tation of the anti-discrimina- difference and operate fairly.
nies to avoid litigation, as well tion Directives could have
as the reputational risks and been viewed as a precondition These huge demographic
financial costs that employ- of membership. changes have a tangible impact
ment tribunals can involve. in determining business suc-
Additionally, the EC Study of For many companies legal cess. An ageing population in
Methods and Indicators (2003) compliance is a crucial reason many European countries, and
suggests that new legislation for adopting equality and correspondingly fewer young
should act as a signal to diversity policies and prac- people entering the labour
employers and businesses of tices. The majority of compa- market, leaves many compa-
the wider social changes, and nies however stress that it is nies facing the prospect of
changes in social expectations not a driver for implementa- labour shortages within their
on which they need to act. tion, but the desired outcome traditional recruitment pools. It
of their policies. The research is in their interests therefore to
The EBTP survey did not ask also found that most compa- seek to widen this pool by tar-
companies that have adopted nies that respond voluntarily geting groups that have not
diversity approaches whether to social changes, and that been represented within their
or not they have done so in have proactive diversity prac- workforces in the past.
response to the need for leg- tices, wish to go beyond mere
islative compliance with the legal obligations and become In addition to attracting new
EC anti-discrimination Direc- ‘best in class’. recruits from non-traditional
backgrounds, employers also
see real business benefits in
having a reputation as an
employer of choice, and hence
the ability to attract and retain
Figure 3: Launch date of diversity initiatives from Good top talent from universities and
Practice Survey
elsewhere, and possibly
improve their creativity, pro-
ductivity and competitive edge.
6% 9%
< 1995
68%
1995-2000
> 2000
unspecified
83%
Yes
No
16
à Managing diversity and cre- Such approaches also address
a p p r o a ch e s . A d d i t i o n a l l y,
ating a culture of inclusion research findings suggest that diversity issues on an inclu-
are essential ingredients to managers’ behaviour towards sive and multi-faceted basis.
building a sustainable busi- diversity can have a direct Examples include the ‘Effort-
ness for the future. impact on employee produc- less Inclusion’ philosophy and
tivity. Independent research procedures of BT that are seen
by the University of Sheffield as encapsulating a maturity of
3.3. Implementation of
into the diversity initiatives of thinking derived from over a
equality and diversity Royal Mail (UK) indicated that decade of addressing equality
practices the more positive senior man- and diversity issues. The ini-
agers are towards diversity, tiative ensures that an under-
Successful implementation of the greater their team mem- standing of inclusion informs
diversity policies and prac- bers’ levels of job satisfaction everything BT does. This
tices depends on a number of and organisational commit- includes human resources
key organisational factors. ment. Many companies recog- policies and practice, product
Companies that manage nise this and increasingly development and ensuring
this well approach diversity include diversity as an inte- that product and service
and equality as a culture gral part of their leadership designers are informed about
change process, using lessons standards. the needs of the future users
learned about managing of their products and services.
change to ensure success. The wide variety of diversity It also incorporates a supply
practices currently undertaken chain initiative, ‘Sourcing with
These lessons include defin- by employers and businesses Human Dignity’, to ensure that
ing a clear case for action, fall under three main types of its equality and ethical busi-
building leadership commit- policy and strategy focus: ness principles permeate
ment, establishing infrastruc- across all areas of its external
ture to support implementa- All encompassing diversity operations.
tion and communicating policies and initiatives
diversity and inclusion princi- These programmes and
ples to staff, customers and At Unilever for example, this approaches seek equality not
other stakeholders. In such is described as looking just in terms of representation
companies, business owner- through a diversity lens in and enhanced productivity.
ship and accountability for everything we say and do. In Many aim at complete organi-
diversity and inclusion goals practice this encompasses a sational culture change,
are built into strategic frame- statement of values and com- reflected in some of the titles
works that include goal set- mitments, list of actions, tan- of the initiatives submitted as
ting, allocation of funding and gible structures for implemen- part of the research, such as:
resources, performance meas- tation and strong manage- Diversity Transformation Ini-
urement and accountability ment accountability. It also tiative (Booz Allen Hamilton),
that taps into business includes providing guidance Living Diversity (Deutsche
rewards/recognition process- and planning frameworks to Telekom Group), Diversity and
es. Diversity in these compa- enable the development of Inclusiveness Process (Royal
nies is a business-wide con- targets and strategies, as well Dutch Shell), Diversity Jour-
cern, rather than being HR- as monitoring and regular ney (Intel Ireland Ltd), Doing
owned without involvement reporting against diversity tar- Well by Doing Diversity
from other business func- gets. For companies operating (APCO). Dow Europe for
tions. across many countries, such example sums up this holistic
comprehensive strategies approach towards diversity
Active senior leadership com- cover individual, business management as: thinking, act-
mitment and the engagement division, company-wide and ing and working together in
of managers at all levels country plans, supported by a ways that ensure the impact
are vital for the successful global strategy and regional of difference is positive.
implementation of diversity diversity boards.
18
tice across other specific diver-
sity strands, notably age and
ethnicity. Age related initiatives
are a response to what many
companies see as the biggest
corporate challenge in the EU –
demographic change. The
‘Seniority’ initiative at Danfoss
(Denmark), and ‘Getting Older,
Thinking Younger’ at Pfizer
Deutschland are good exam-
ples of policies and practices
that seek to ensure that no one
is discriminated against on the
grounds of age.
© Dublin Bus
Sales
Customer service
Employee networks
Strategy implementation
Organisational factors
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Percentage of respondents
20
staff turnover from 25% in 2000 Improved communication emphasised in earlier sections
to 10% in 2003, and a similar capabilities in turn enhance the of the report. Indeed, resolving
reduction in absenteeism. It ability to foster shared cultures, labour shortages and recruiting
has also saved €15 000 in taxes norms and values across com- and retaining high quality staff
from the employment of dis- panies and groups of compa- from diverse backgrounds are
abled employees. nies. Similarly, diversity and key reasons for companies to
inclusion practices are credited implement diversity policies.
Communication programmes with having a beneficial impact More than 40% of all the com-
and awareness raising cam- on improving managerial panies in the EBTP survey gave
paigns aimed at staff and cus- styles, skills and performance this as the primary business
tomers accompany many ini- in areas such as communica- benefit.
tiatives. Increasingly, compa- tion, people management, goal
nies also conduct annual setting and planning. Achieving greater workforce
employee attitude surveys that diversity is a key aim for many
seek to assess the views and Improving workforce diversity companies. The EBTP consulta-
opinions of staff on equality and cultural mix – human capital tion highlighted the fact that
and diversity issues, as well as benefits increasing access to a wider
to measure changes in staff labour pool and developing the
perceptions/satisfaction with A highly skilled, innovative and ability to attract and retain high
company policies and prac- diverse workforce is important quality employees
tices. for business success, as has from diverse
b e e n
Changes in wider society and
in labour and product mar-
kets are often accompanied
by increasing diversity, and
require companies to adapt. To
achieve sustainable growth, it
is imperative for businesses to
become skilled at managing
and harnessing the full poten-
tial that diversity can offer. One
of the pioneers of comprehen-
sive change management in
the face of diversity is Royal
Dutch Shell, which has a three-
level diversity and inclusion
management programme to
facilitate its change process.
The programme focuses on
systematic change, and is
underpinned by a belief that
change must occur simultane-
ously at personal, interperso-
nal and organisational levels.
Based on your experiences and/or expectations, which of these benefits can a diverse workforce bring to business?
(number of respondents)
Legal compliance
Competitive advantage
Economic effectiveness
Marketing opportunities
Other
22
Some employment compa- issues, building leadership/
staff. These include: anti-bully-
nies, like Manpower, Randstad ing policies, flexible working managerial commitment and
and Adecco also play an and home working policies, skills, language and integra-
important role in supporting grievance, complaints and tion programmes for migrant
their business customers’ safety at work policies and workers, fair recruitment,
efforts to increase workforce procedures, together with selection and appraisals
diversity and address the recording and management processes, and change man-
under-representation of disad- information systems to meas- agement programmes. Many
vantaged groups. They all ure progress against equality companies also provide man-
have innovative and proactive goals. agers with a series of perform-
initiatives to address social ance planning frameworks,
exclusion, enhance skills A large number of pro- diversity checklists and tool-
development and bridge the grammes are also aimed at kits to support them in policy
gap between employers and employee development and implementation.
diverse communities. For awareness raising to cover a
example, Randstad, which has broad spectrum of staff devel- A diverse workforce with high
consistently been rated as one opment needs. These include: quality people skills also helps
of the best employers in Bel- diversity awareness training, companies to more easily
gium for the past three years, cross cultural competence and accommodate the demands of
has a special Diversity Divi- exchange programmes, leg- their diverse customer base,
sion that encourages employ- islative and compliance improving customer service. It
ers to apply the principles of
equality in their recruitment
procedures, as well as helping
companies to realise the
potential benefits of diversity.
Multinational companies in
particular are seeking to
enhance their global manage-
ment capacity through initia-
tives to ensure they attract and
retain a diverse and culturally
competent workforce able to
work across national, linguistic
and cultural boundaries. They
are also seeking to recruit
employees representing local
communities and country con-
texts at all levels of operations
and management.
© Bertelsmann
24
with strong diversity and diversity values and commit- nal networks and forums, and
inclusion messages, to pro- ments. But beyond that, it is for their senior leaders to
mote uptake of their products also equated by some compa- speak externally at confer-
and services by particular nies with revenue savings ences, employer networks, to
groups such as the elderly, equivalent to the advertising the media and to other plat-
women, gays and lesbians, costs of marketing campaigns. forms concerned with equality
and ethnic minorities. These and diversity.
include Tesco’s introduction of External recognition and image
multicultural food ranges in The Compendium highlights
different neighbourhoods to Good practice companies the activities of companies
meet local customer food recognise the importance of that positively seek to
preferences and Deutsche corporate image and reputa- embrace their social responsi-
Bank’s retail banking unit’s tar- tion, and undertake a wide bilities. As a media company,
geted marketing campaign to range of outward-facing activi- Bertelsmann used its capacity
increase its gay and lesbian ties and initiatives that help and communications infra-
customer base. The bank raise their external standing in structure to launch an initia-
achieved a directly traceable society, and contribute to an tive to raise internal and exter-
profit and business success understanding of the principles nal awareness, and promote
with its pilot in Berlin, and is and values they wish to project. education about disabilities
now in the process of extend- within the company and
ing the campaign to other Such external activities among the public at large. It
major cities in Germany. Oth- include developing partner- estimates that 64 million peo-
er examples include the Dove ships and links with academic ple watched the TV spots that
soap marketing campaign by and research institutions, par- formed part of its campaign.
Unilever, underpinned by a ticipating in research studies Similarly, Grupo Santander
clear diversity philosophy and and benchmarking exercises, (Spain) sees its support of
message, which resulted in a entering for equality and marketing campaigns around
700% increase in sales of the diversity recognition awards, social issues (Red Cross, Doc-
product line. philanthropic giving to tackle tors without Frontiers,
social exclusion, supporting UNICEF) as an important part
Coco-Mat and Manchalan both access to education and train- of its effort to enhance its cus-
show that applying equality ing opportunities, sports tomer base and corporate
and diversity principles to development activities, pres- image.
mainstream industrial per- ence/sponsorship of commu-
formance is compatible with nity festivals and financial
3.5. Measuring the impact
business success. Since its support to NGOs and the char-
creation in 1999, Manchalan itable sector.
of diversity approaches
has increased its revenue from
€332 475 to €2.7m, and its Good practice companies also One of the key challenges
staff from 56 to 236 in 2004.seek external validation of identified by companies in
Similarly, Coco-Mat, founded their diversity efforts, using relation to addressing work-
in 1989 by three former diversity awards as an impor- place diversity is the difficulty
refugees, has grown dramati- tant form of external recogni- of measuring the results of
cally and has a current tion. They are often keen to diversity policies. The EBTP
turnover in excess of €12.3m enter their companies for a survey found little evidence of
and stores in Greece, a num- broad spectrum of these systematic monitoring or
ber of other European coun- awards, and to measure their evaluation of the progress
tries and China. progress against the various and benefits of diversity (Fig-
standards and levels of per- ure 7).
Media coverage in general is formance set by them.
seen as essential in helping This may be because it is diffi-
raise the public profile and Many good practice compa- cult to measure the full impact,
image of businesses by pro- nies also stress the impor- including the intangible and
moting their equality and tance of participating in exter- long-term benefits, of diversi-
No
1 www.hbs.edu
2 www.efqm.org
26
with a Standard Planning Tem- Such goals or performance à Establishment of employee
plate to support business lead- measures are accompanied by skills databases and talent
ers in integrating and main- a wide range of monitoring pools to measure staff
streaming equality and diversi- activities that include: mobility and progression
ty into core processes. Whilst it
provides consistency, the à Employee surveys to assess à Inclusion of equality and
framework also allows imple- employees’ attitudes and lev- diversity perspectives in all
mentation discretion at local els of satisfaction, as well as normal business reviews, as
and business level, and is to identify any particular well as specific equality
accompanied by two annual areas for further investiga- considerations such as
formal performance monitoring tion and potential action equal pay reviews
processes.
à Ongoing consultations with à Monitoring the numbers of
Whilst only a minority of com- employee networks and bullying and harassment
panies have comprehensive resource groups complaints, and the speed
target setting, measurement with which these are
and evaluation processes in à Workforce profiling including resolved
place, many companies under- ethnicity, nationalities, reli-
take a range of goal setting and gions, languages spoken, à Calculation of costs to the
monitoring activities to support gender and age mix to business through sickness
their diversity approaches. enable identification of par- absence and tribunal cases
Some common performance ticular areas of under-repre-
indicators used by companies sentation, as well as to à Monitoring the results of
to guide their progress include: enable comparisons against exit interviews by gender,
local area demographics ethnicity, etc.
à Increase in the representa-
tion of women, disabled peo-
ple and ethnic minorities,
especially at senior levels, in
some cases linked to specific
targets for each
à Involvement in business
standards and processes,
and other quality models
(like the UK’s Investors in
People Standard) that help
companies to adapt manage-
ment frameworks and bench-
© Media Consulta
Commitment of leadership
9% 10%
5%
Difficulty measuring results
12% 22%
Discriminatory attitudes and behaviours
Financial resources
Lack of information
Other
28
Conclusions and Ways forward
4
Companies are making steady their diversity policies. They the dissemination of good
progress in the implementa- see the benefits of diversity practice materials and
tion of diversity and equality as almost self-evident and should be encouraged to
policies in Europe with about are keen to stress their com- provide a regular output of
half of those taking part in the mitment to diversity as a relevant information, ensur-
EBTP survey saying that they matter of ethics, progres- ing that it meets the needs
either have initiatives in place sive outlook and good man- of all companies in all Mem-
or are in the process of devel- agement practice. ber States.
oping and implementing
them. While it is true that the à Of the main benefits of à Small and medium-sized
business case for diversity diversity that were high- enterprises that often lack
may still be at an early stage of lighted by companies in the the resources of their larger
development in the region and EBTP survey and good prac- counterparts are a particular
a powerful case for investment tice companies, the main focus of attention for aware-
in workforce diversity policies one is access to a new ness-raising, as are compa-
may still need strengthening, labour pool and the likeli- nies in southern Europe and
this report showed positive hood of attracting and the new Member States,
results in some areas and indi- retaining high quality which were poorly repre-
cated possible ways forward. employees. It was the single sented in the surveys car-
highest scoring benefit ried out for this report. In
Business case for diversity among EBTP respondents, the EBTP survey, only 7% of
cited by 42% of companies. responses were from south-
à There is a considerable level Others benefits include ern European and 23% from
of activity in the promotion good community relations new Member States.
and implementation of and enhanced corporate
diversity policies across the image and reputation. à Given the openness of com-
business sector and more panies that took the time
multi-dimensional divers- Awareness raising essential and effort to participate in
ity and anti-discrimination this diversity exercise,
approaches are emerging, à Half of the companies in the many others should be will-
with the majority of good EBTP survey have yet to ing to share their experi-
practice companies embrac- develop diversity policies ences and expertise to
ing all six grounds of dis- and practices and point to extend good practices more
crimination. the lack of information and widely, in particular in areas
awareness of diversity of diversity that are seen to
à EBTP survey companies are issues as their biggest chal- be difficult to address, like
convinced about the busi- lenge. religion and belief and sexu-
ness benefits of diversity. al orientation.
When asked whether diver- à The main source of informa-
sity initiatives have a posi- tion on workplace diversity à The European Year of Equal
tive impact on their busi- for all EBTP survey respon- Opportunities for All in 2007
ness, the vast majority dents is employers’ organi- will be an ideal opportunity
(82%) of the 495 companies sations and networks, cited to promote the business
that replied agreed that they by nearly half of all compa- case for diversity, providing
did. nies. an impetus for further
action by employers in com-
à Good practice companies à Employers’ organisations, bating discrimination and
are similarly confident of therefore, are likely to con- promoting workplace diver-
the business outcomes of tinue to play a key role in sity.
29
Organisational change and the internal experts and con- Measuring and monitoring need
role of human resources sultants, with accountability urgent attention
for equality and diversity
à According to the EBTP sur- delivery resting with man- à Nearly 70% of EBTP compa-
vey, the single most impor- agers and leaders. To nies that have or are imple-
tant area that diversity poli- encourage action, they are menting diversity policies do
cies cover is human increasingly linking divers- not have systematic meas-
resources management ity competences and per- urement or review mecha-
(recruitment, retention, formance targets to nisms in place for their
selection, etc.), which was appraisal and rewards diversity initiatives. How-
cited by about 55% of com- processes for managers. ever, many of the good prac-
panies. Given the problems tice companies have a range
that many companies will à Good practice companies of monitoring and feedback
face in future in attracting have extensive internal cul- processes to allow them to
and retaining quality new ture change programmes take an organisational pulse
recruits, human resources for senior leaders and staff check on equality and diver-
will no doubt remain a key to address significant obsta- sity matters.
focus. cles such as discriminatory
attitudes and behaviours. à While a range of models and
à Many good practice compa- These include awareness- frameworks for setting indi-
nies are developing raising activities aimed at cators and measuring diver-
approaches that encourage fostering greater under- sity performance already
business-wide ownership standing of the benefits and exists, the challenge is to
of diversity and perform- practices of diversity in the promote wider application of
ance management. These workplace and beyond. such tools across businesses
view Human Resource and that have adopted diversity
diversity specialists as policies.
30
Case studies – Good Practice in
Workplace Diversity 5
Adecco ....................................................................................................................... 32
Bertelsmann . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
COCO-MAT ................................................................................................................. 36
Danfoss ...................................................................................................................... 37
Deutsche Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Ford ........................................................................................................................... 41
Grupo Vips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
IBM ............................................................................................................................ 44
Manchalan .................................................................................................................. 45
Randstad Belgium . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Tesco . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
TNT n.v. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Volvo Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
31
Company Name No. Employees: Website
ADECCO 5 000 (France), 30 000 (global), www.adecco.com
up to 700 000 temporary staff per
day (global)
Country Primary Business
France / Europe Turnover: €17.2 billion (global) Recruitment and career services
The Disability & Skills initiative was initially launched within Adecco Specific Grounds:
in France in 1986 to facilitate the access of persons with disabilities Disability
to the labour market. Following the success of the programme in
France, it has been extended to Spain, Italy, Belgium, the Nether- Country(ies) scope:
lands, the UK and Switzerland, and will be further extended to other
France, Spain, Italy, Belgium,
European countries in 2005. The programme promotes equality of
Netherlands, UK
opportunities only on the basis of personal skills, qualities and expe-
rience. The objective is to identify and provide work opportunities
matching candidates with disabilities, whilst also helping develop Launch date:
additional skills to ensure sustainable employment. 1986 in France
2000 across Europe
32
Company Name No. Employees: Website
AIR PRODUCTS 5 500 + (Europe) www.airproducts.com
20 000 (global)
Country Turnover: €1.8 billion (Europe) Primary Business
UK / Europe and worldwide Industrial gases, chemicals,
equipment and services
provider
Title of Initiative Valuing Diversity
Founded more than 60 years ago, Air Products serves customers in Specific Grounds:
technology, energy, healthcare and industrial markets worldwide. Diversity training across all
However, its success was complicated by some prejudicial attitudes grounds
leading to a feeling of exclusion and low contribution from some
valuable staff, before a training and awareness diversity programme Country(ies) scope:
called Valuing Diversity began in 2001.
Europe
The programme has seen improvement in staff progression and a Launch date:
trained and more effective workforce. It includes awareness training, 2001 ongoing
supported by posters to reinforce the learning from diversity work-
shops and ‘Coffee talks’ to explain the overall initiative and its local Highlights
à Over 5 300 staff trained in
implementation. Regular diversity reports appear in employee mag-
azines and corporate Intranet sites. Diversity leadership teams in
diversity across a large
each major business or region drive change towards an environment
number of EU country
in which every employee can contribute fully and feels valued and
operations
included. Employee networks, have been set up, for example Gay
and Lesbian Empowered Employees (GLEE), Ethnically Diverse à Active employee-driven
Employees (EDEN) and All Asian Americans at Air Products. mentoring programme and
networks
Case studies 33
Company Name No. Employees: Website
BERTELSMANN 76 260 (global), 27 500 (Germany) www.bertelsmann.com
Spurred by the European Year of Disabled People in 2003, Bertels- Specific Grounds:
mann has implemented a diversity initiative that is increasing inter- Disability
nal and external awareness about disabilities in the workplace while
at the same time providing support for its own disabled employees
Country(ies) scope:
in Germany. Bertelsmann’s premise was simple: When given appro-
priate tools and an inclusive working environment, disabled people Germany
are as capable as their non-disabled colleagues of enhancing the per-
formance of the company, employee motivation and loyalty. Launch date:
2002 ongoing
Communications to raise awareness were extensive but a crucial
Highlights
turning point was a panel discussion in 2003, broadcast live over the
intranet to all Bertelsmann’s German employees, giving them the à 4.3% of employees are dis-
chance to question the company’s proposed disability initiative. The abled, nearly double the
panel, all supporters of the project, included Bertelsmann’s chief 2002 figure
executive, its head of HR, the group representative for the disabled à Successful disabled
and workers’ representatives. apprentices offered job for
life
Bertelsmann has since used its position as a creative media compa- à Advertising campaign
ny to broaden awareness of the skills and capabilities of disabled about disabled people
people. For example, it has produced TV commercials aimed at break- reaches 52 million EU TV
ing down misperceptions about people with disabilities broadcast by viewers
Bertelsmann companies across the EU, reaching an estimated 52 mil-
lion viewers.
People with disabilities should
The company has also generated ideas for innovative aids to help not only have the same
disabled employees. They include a wheelchair that helps physically opportunities as their col-
disabled people to stand and a car that gives wheelchair users mobil- leagues without disabilities –
ity without having to leave their wheelchair. These products have they should also receive the
increased the well-being and efficiency of disabled employees and full support of their employ-
their loyalty to the company. ers.
In addition, Bertelsmann has a human resources policy that requires all Gunter Thielen, Chairman of
vacancies within the German operations to be open to disabled people. the Executive Board and Chief
It also has an apprenticeship programme for disabled people that is Executive Officer, Bertelsmann
among the first in Germany to offer successful apprentices a job for life.
Results
At present 4.3% of Bertelsmann’s German workforce is disabled, near-
ly double the 2002 figure. This number is expected to rise as the com-
pany’s reputation as an equal opportunities employer increases and
as more disabled people are moved to apply for advertised vacancies.
Non-disabled employees have also benefited from the disability initia-
tive, being better informed about disability and more willing to coop-
erate inside and outside the company with disabled colleagues.
34
Company Name No. Employees: Website
BT / British Telecommunica- 102 000 (UK) www.bt.com
tions plc
Turnover: £18.6 billion
Country Primary Business
UK / Global Communications/ICT
solutions/Software
Case studies 35
Company Name No. Employees: Website
COCO-MAT 200 www.coco-mat.com
From its foundation in 1989, Coco-Mat’s vision has been to build a Specific Grounds:
company that is committed to equality of opportunity. At the begin- Ethnicity, religion/belief,
ning, the founders believed that recruiting, training and developing disability
people without discrimination, was the best and right way to run a
company. Today, after years of steady growth and high levels of both
Country(ies) scope:
employee and customer satisfaction, Coco-Mat has shown that it is
also a profitable way. Greece
Launch date:
The company, which makes mattresses, bed linen and furniture in a fac-
1989 ongoing
tory at Xanthi, recruits from a wide base but focuses on ‘special social
groups’. These are people who have been subjected to racial, ethnic or
Highlights
religious discrimination, who are disabled or who have large families to
support. At present, Coco-Mat’s workforce comprises 13 nationalities Coco-Mat employs:
and nine religions. About 70% of employees are refugees from the for- à 13 nationalities
mer Soviet Union and Turkey, and a further 12% are disabled. à 9 religions
It achieves:
à High customer satisfaction
The company is known locally and internationally, helping it to attract
new recruits and accounting for the large number of unsolicited
résumés it receives each year. When interviewing potential employ- à High employee satisfaction,
ees, Coco-Mat is as interested in their personality, commitment, low staff turnover
behaviour and ecological awareness as it is in their qualifications and à Increased product develop-
work experience. ment through its diverse
workforce
New recruits are given language training (if needed) as well as skills
training. Importantly, they are also encouraged to suggest ideas for
improving the business. Coco-Mat believes that by involving people When I first joined Coco-Mat
in the decision-making process about its future it is capitalising on they helped me become what
the total knowledge and creativity of the company while at the same I am. Now I am happy and
time fostering a cooperative working environment. This leads to inno- enjoy living in Coco-Mat’s
vation (about 30% of the company’s new products are based on ideas world.
from employees in special social groups) and to motivated and con-
tent employees. Christos Kipriotis,
employee of 2005
Results
The results of Coco-Mat’s corporate philosophy, which combines
equal opportunities with a democratic management style, are seen
internally and externally. Staff turnover is low because people are
proud of the company. Absenteeism is close to zero because people
enjoy their work and are treated fairly.
36
Company Name No. Employees: Website
DANFOSS Approx. 18 000 (global), 14 000 www.danfoss.com
(Europe), 6 000 (Denmark)
Country Primary Business
Turnover: €2.2 billion
Denmark Mechanical and electronic com-
ponents and controls
For about 25 years, Danfoss has considered age as an integral part of Specific Grounds:
its human resources management policy, initially in support of its Age
efforts to provide a non-discriminatory work environment in compli-
ance with Danish, European and global laws and guidelines. Howev-
Country(ies) scope:
er, the prospect of changing demographics and workforce ageing
(the average age of Danfoss employees is about 40 years) led to a Denmark
comprehensive revision of the company’s age-related programmes
under the slogan, Continuous Learning & Development Irrespective Launch date:
of Age. Re-launched 2002, ongoing
Highlights
Every employee over 55 years of age is eligible for participation in
the programme which is voluntary. The programme is part of the à Danfoss signs European
annual employee development and performance appraisal consulta- Declaration of Businesses
tions and is based on value creation and mutual flexibility. It includes against Exclusion (1995)
a broad range of activities and tools, such as: an HR policy compo- à Awarded annual Age Diver-
nent; a guide to age diversity; management communication, guide- sity Award for is age diver-
lines and empowerment; employee development consultations; ori- sity programme (2003)
entation meetings for employees and their spouses; and individual
coaching and development.
Case studies 37
Company Name No. Employees: Website
DEUTSCHE BANK 65 400 (global), 27 000 (Germany) www.db.com
Deutsche Bank aims to foster an inclusive work environment in which Specific Grounds:
all employees can contribute their full potential. To achieve this, it set Sexual orientation
up a global diversity team in 1999 to supports various initiatives,
such as talent and development initiatives, employee networks and Country(ies) scope:
diversity training. However, it initially received a reserved response
Germany, Italy, Spain, UK
among business managers. Only when the team started to connect
diversity with the business did managers become more open to dis-
cussion. Launch date:
1999
The project started in Berlin in late 2003 when Deutsche Bank began Diversity is key to our busi-
placing advertisements in a gay and lesbian magazine. The advertise- ness growth. Our success is
ments gave the names of people to contact, providing the bank with driven by our ability to lever-
an opportunity not only to sell its services but also to gauge individ- age and manage our diversity
uals’ responses to the campaign. Internally, Deutsche Bank has gay in order to create outstanding
and lesbian employee networks in Germany, the UK and the US, and solutions for our clients.
it is arguable that the gay and lesbian marketing activities would not
have been considered without their influence. Dr. Joseph Ackermann,
Chairman of the Group
Executive Committee,
Externally, Deutsche Bank supports gay and lesbian advocacy groups Deutsche Bank
and the Christopher Street Day gay pride parades held annually in
German cities. In 2002, its commitment to diversity was rewarded
when it won the Völklinger Kreis (Federation of Gay Managers) Max-
Spohr prize.
Results
Deutsche Bank is succeeding in its target marketing activities in
Berlin, attracting new clients and sales revenues. Encouraged by this
response, the retail banking business decided to launch a similar gay
and lesbian marketing campaign in Hamburg in 2004. Together the
Berlin and Hamburg projects have generated a ten-fold return on the
initial investment. More recently, projects have been started in
Cologne and Munich.
38
Company Name No. Employees: Website
DEUTSCHE TELEKOM 243 000 (global), 162 000 (Ger- www.telekom3.de
many)
Country Primary Business
Turnover: €57.9 billion (global)
Germany / Global Telecommunications
Over the past few years, Deutsche Telekom has undergone major Specific Grounds:
change, expanding overseas while at the same time rationalising its Age
domestic operations. What is emerging is a company that is more
international (present in 65 countries and employing a third of its
Country(ies) scope:
staff outside Germany) but with an ageing workforce, particularly in
Germany, where continued efforts to cut personnel costs are slowing Germany initially, globally
the recruitment of young people. later
Launch date:
To address these developments, Deutsche Telekom launched a com-
1995 (equal opportunities)
prehensive diversity policy in November 2004 that builds on previous
2004 (group diversity policy)
initiatives that were primarily aimed at gender equality issues. The
policy is promoted from the top, approved and supported by trade
unions and workers councils, and welcomed by employee networks. Highlights
à Age manager appointed
à Marketing activities target
One of the main aspects of the policy focuses on age diversity, par-
ticularly the rising average age of company employees (currently 42 over 50s
years), mainly in Germany but also in Italy and Hungary. This chal-
lenge has led Deutsche Telekom to become a founder member of the
New Quality of Work Initiative (INQA), a venture between the German We are a company that
Government, social partners and business to find solutions to the respects diversity and work-
demands of tomorrow’s world of work, one of which is ensuring peo- place equality. A commitment
ple remain employable into and beyond their 50s. to equal opportunities and
diversity is an integral part of
Aligned with this initiative, Deutsche Telekom is sponsoring free our corporate culture and the
courses about the internet across Germany for people over 50 years group’s human resources
of age to help ensure they are aware of and able to use this impor- strategy.
tant technology. At the same time, it is running a marketing cam-
paign offering internet access products specifically designed for old- Dr. Heinz Klinkhammer,
er people. The company has also recently appointed an age manager Member of the Board
who is working closely with the group’s diversity team to further responsible for Human
develop its age diversity strategy. Resources, Deutsche Telekom
Results
Since 2004, Deutsche Telekom has provided free Internet courses to
more than 42 500 over 50s, contributing to the recent high growth in
home-based Internet access among the over 50s in Germany and to
Deutsche Telekom’s continuing strong sales in Internet service provision.
Case studies 39
Company Name No. Employees: Website
DUBLIN BUS 3 432 www.dublinbus.ie
Dublin Bus employs staff from over 50 different countries and has a Specific Grounds:
high public profile as a state-funded company that is proactively pro- Ethnicity
moting diversity and equality and an intercultural workplace. Its com-
mitment to diversity and inclusion started in 2001 when the compa- Country(ies) scope:
ny conducted an Equality Review to understand and analyse its posi-
Ireland
tion. This prompted strategic action with the launch of an Equality
and Diversity Action Plan in 2003.
Launch date:
2001 ongoing
The plan’s priorities, objectives and actions are set in relation to dig-
nity and respect at work, recruitment and positive action, ethnic Highlights
à High level of worker satis-
diversity, disability, training and participation, work life balance as
well as marketing and advertising. In particular, the plan has led to
faction
the introduction of specific internal policies (e.g. Equality & Diversity
policy, Dignity & Respect, Intercultural Workplace Policy). à Success of the diversity
programme highlighted in
media
à Listed as a Company of
Working groups involving management, staff and trade unions are
active on many diversity issues. One such group is the Intercultural
Best Practice by the Equali-
Working Group that involves staff and bus drivers from different ori-
ty Authority
gins and ethnic backgrounds. It has initiated various projects to raise
awareness and promote an intercultural workplace both internally à Increase in number of can-
(e.g. policy on intercultural workplace, training for trainers for select- didates from ethnic minori-
ed staff to deliver intercultural training in induction courses) and ties, older people and peo-
externally (e.g. an annual all nations gaelic football match). ple with disabilities
40
Company Name No. Employees: Website
FORD (incorporating GB, 14 000 (UK) www.ford.com
Europe and Jaguar LandRover)
Turnover: $26.5 billion (Ford of
Country Primary Business
Europe)
UK / Europe Car Manufacturing
In 2000, Ford set up a diversity team to drive diversity into the busi- Specific Grounds:
ness. The team adapted the Commission for Racial Equality’s racial Sexual orientation, ethnicity,
equality standard to create a Diversity Equality Assessment Review religion/belief
(DEAR), a systematic procedure to ensure a complete internal audit
and setting of achievable goals. Each of Ford’s ten factories in the UK Country(ies) scope:
underwent a diversity review and, as a result, four specific areas for
UK and 21 other European
action were identified. They were: the development of a Dignity at
countries
Work (DaW) programme to help ensure everyone feels included and
respected; a new diversity training programme; review of recruit-
ment and selection processes; and a corporate citizenship and com- Launch date:
munications strategy. 2000 ongoing
Highlights
à Systematic Diversity Equali-
In 2002, Jaguar also set up a diversity team, conducted its own diver-
sity audit and developed a strategy similar to that at Ford that includ-
ty Assessment Review
ed a DaW programme.
ensuring ongoing audits
and setting of achievable
Ford’s diversity training programmes were developed with a range of goals
partners to target individual learning styles, and include modules for à Diversity training pro-
shadowing, mentoring and e-learning. They are supported by trade gramme for managers and
unions. A top-down, bottom-up approach is used that is holistic and staff
à Increased awareness and
inclusive. All managers are required to set personal diversity objec-
tives, which are linked to their performance appraisal.
commitment of staff to cor-
porate diversity goals
Ford has set up robust structures to monitor workforce data and
develop individual staff. It also sponsors employee networks that act
as information points and lobbying groups for members, as well as
We want to be the Brand of
providing market development panels and focus groups for Ford.
Choice. This means we must
Ford’s Gay, Lesbian or Bisexual Employees (GLOBE) group is an
understand the needs of all
example of a network that has brought new business to the compa-
communities in which we
ny and helped Ford to diversify its customer base. GLOBE in the UK
operate. We are strongly com-
has hosted the Gay Pride Festival for the last three years which has
mitted to a diverse workforce
resulted in a 24% increase in Ford product purchase consideration by
that reflects these communi-
attendees.
ties and strengthens our busi-
ness.
Results
Lewis Booth, Chairman
Since 2000, Ford has made progress on 97% of diversity-related
and CEO, Ford of Europe
objectives and initiatives. In Jaguar Land Rover, all managers and
8 000 staff have been trained in DaW, with the remaining staff due to
be trained by 2006. In Ford, employee attitude surveys show a 10%
increase in awareness among those participating in DaW training.
The diversity initiatives have impacted positively on workers’ per-
ceptions of the company with 82% of staff supporting diversity efforts
and 62% being honoured to work for Ford.
Case studies 41
Company Name No. Employees: Website
GOLDMAN SACHS Approx. 20 000 (global) www.gs.com
Goldman Sachs provides a range of services to a global diverse client Specific Grounds:
base that includes corporations, institutional investors, governments Disability
and individuals. Its human face is less well known. Goldman Sachs
has profited from the contributions of its diverse workforce and from Country(ies) scope:
four employee networks. The work undertaken by the Gay and Les-
Europe
bian network has ranked the company seventh in the 2005 UK top
100 employers by Stonewall. The Asian Professional Network and the
firm-wide Black Network have hosted many events including suc- Launch date:
cessful symposia for potential ethnic minority recruits. Complemen- 2004 ongoing
tary to the work of these networks is a Disability in Action Taskforce.
Highlights
à Initiative championed by
The Disability in Action Taskforce at Goldman Sachs works across
senior leaders and staff vol-
three areas: accessibility, communication and awareness, and
unteers
recruitment and retention. Its work is supported by a CEO-appointed
Disability Champion and some fifty commmitted staff volunteers à Partnerships with several
who help implement business plans for set projects. As a result, the disability organisations
profile and awareness of disability in the workplace has been raised à Enhanced awareness and
exponentially through a series of speaker events, CEO communica- commitment of staff to dis-
tions, publications and partnership with external organisations (such ability
as the Employers Forum on Disability, Scope, Prospects, Blind in
Business and AbilityNet).
Raising awareness and under-
Under the banner Disability in Action, high profile events were held standing of the needs, priori-
including a presentation given to the company in December 2004 on ties and potential of people
Aspergers Syndrome by the President of the National Autistic Soci- with disabilities is a key ele-
ety. Other internal projects have included a workshop on disability ment of our diversity strategy.
for recruiters and the showcasing of the latest e-accessibility soft-
ware for the workplace. Trevor Smith, Managing
Director and Disability
Champion, Goldman Sachs
Results
One of the most successful projects around disability has been Gold-
man Sachs’ partnership with Prospects, the employment agency of
the National Autistic Society, which resulted in paid internships for
individuals with Aspergers Syndrome. Since 2003, there have been
12 placements and one of the interns developed an invaluable tech-
nology programme that is still in use. Goldman Sachs is now moving
forward with a new initiative for visually impaired people working
with Action for Blind People.
There have been many benefits to the organisation, and those who
have been involved in the Disability Action Taskforce and worked in
teams with the interns have reported enormous satisfaction and pro-
ductivity from creating a more inclusive environment.
42
Company Name No. Employees: Website
GRUPO VIPS 7 300 www.grupovips.com
Grupo VIPS is a fast growing restaurant and retail company that has Specific Grounds:
introduced a diversity initiative to meet one of its most important Ethnicity
strategic objectives which is to expand to 450 establishments in 2007.
This is more than double the number of outlets the company had in Country(ies) scope:
Spain at the end of 2004 and will require a staff increase of a few
Spain
thousand people.
Launch date:
Recruiting these numbers in Spain is difficult because fewer young 2001 ongoing
people are interested in starting careers in the restaurant and retail
business, often preferring further education and the prospect of more Highlights
à Grupo VIPS is meeting
qualified positions. Grupo VIPS solution, developed in 2001, is a
diversity initiative that centres on hiring from a much broader talent
ambitious growth plans by
pool. The company has signed agreements with the labour depart-
expanding its recruitment
ments of Bulgaria, Poland, Romania, Morocco, Colombia, Ecuador
horizons
and the Dominican Republic, not only to hire people from these
countries but also to train and develop them. It is one of the first com- à The result is a multicultural
panies in Spain to adopt this approach. company where staff loyal-
ty and motivation are
increasing
Foreign recruits are offered the same job opportunities, the same
salary and the same training as their Spanish counterparts. Crucially,
they are also guaranteed a full-time contract of employment while
still in their home country. To make the transition to Spain easier, Diversity, as well as being one
Grupo VIPS finances Spanish language training in the recruits’ coun- of our five corporate princi-
try of origin and, in some countries, basic job training. Once in Spain, ples has also become part of
recruits are given further training and an introduction to life in the our business strategy and it is
country to help their social integration. In addition, Grupo VIPS is our contribution to achieve a
introducing programmes to increase understanding between differ- globalised society based on
ent ethnic backgrounds, religious traditions and nationalities. equality of opportunity.
Case studies 43
Company Name No. Employees: Website
IBM 94 000 (EMEA), 330 000 (global) www.ibm.com
IBM’s Diversity & Inclusion policy aims to create an inclusive work- Specific Grounds:
place for people of any race, age, gender, culture, nationality, reli- Sexual orientation,
gion, physical ability and sexual orientation. In Europe, Middle East disability
and Africa, a specific diversity and inclusion strategy was launched in
2003 that included diversity goals in the areas of: disability; gay les- Country(ies) scope:
bian, bisexual and transgender (GLBT); and cultural diversity. Six full-
Europe, Middle East and
time staff are responsible for implementing the strategy, supported
Africa (EMEA)
by a diversity council, comprising five taskforces, which outline year-
ly objectives and chart progress. Separate country councils help to
ensure the diversity objectives and policies are implemented across Launch date:
IBM’s local operations. 2003
Highlights
à GLBT employee network
IBM employee initiatives include GLBT network groups in Austria,
Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg,
groups in 12 EU countries
Netherlands, Spain, UK and Slovakia. In 2004, IBM launched its first
EMEA GLBT Empowerment Conference in the UK with around 200 à Increase in the hiring of
employees from 15 countries. This initiative is ongoing. Externally, people with disabilities by
IBM also promotes GLBT equality and collaborates with various 152% in 2004
GLBT organisations. à Innovative products for
people with disabilities
developed by IBM Accessi-
IBM’s diversity policy is also strongly focused on implementing equal
bility Center and disabled
opportunities for people with disabilities. An ‘academic partnership’
employees
initiative involving the academic world and disabled students in
Europe was launched in 2003 aimed at removing the barriers for peo-
ple with disabilities to equal access to higher education. The ultimate
aim is to integrate people with disabilities not only in the company D&I are about attracting peo-
but also in business and society in general. ple from a wide range of back-
grounds and perspectives –
and making IBM a place
Results where everyone feels confi-
The awareness and commitment of IBM managers and employees to dent and able to contribute to
diversity issues has been enhanced significantly. Employee network their full potential. And that
groups and diversity training have resulted in a change of mindset, has direct impact on our abili-
especially with regards to sexual orientation issues. Similarly, men- ty to serve client needs and
torship and internship for disabled students have helped reduce mis- deliver results.
conceptions about the performance of people with disabilities and
create a better understanding of the barriers they face. In 2004 IBM David Cornick, Vice President,
hired 152% more people with disabilities than in 2003. IBM
44
Company Name No. Employees: Website
MANCHALAN 204 –
Case studies 45
Company Name No. Employees: Website
RANDSTAD BELGIUM 1 200 permanent staff, 22 500 www.randstad.be
temporary staff on a daily basis
Country Primary Business
Turnover: €675.8 million (BeLux)
Belgium / Worldwide Staffing agency
Results
Randstad sees the business case for diversity as multi-dimensional,
encompassing benefits not only for the company but also for its
major stakeholders. The projects developed under the framework of
Randstad Diversity reflect this vision and holistic approach. The proj-
ects are designed to produce a win-win situation for all partners, with
clear benefits for clients, candidates, the company, society and the
community.
46
Company Name No. Employees: Website
ROYAL DUTCH SHELL 112 000 (global) www.shell.com
Shell has been committed to diversity and inclusiveness since 1997 Specific Grounds:
but over the past three years it has developed a management frame- Sexual orientation
work that is helping business and country leaders to more easily
develop diversity plans and deliver tangible results. The framework Country(ies) scope:
includes: a vision; a standard that defines diversity expectations;
Netherlands, UK
three targets measuring the number of women in the group, the
nationality of local leaders and workplace climate; a planning tem-
plate; and two annual processes to monitor progress. As a result of Launch date:
the framework, in 2004, 90% of country chairs worldwide (and 97% of 1997 ongoing
EU chairs) said diversity plans were in place, as well as processes to
chart their progress, compared with only 65% in 2002. Highlights
à 72% of employees say dif-
ferences in cultural back-
At the workplace level, change is also evident with 72% of employees
grounds and lifestyles are
saying in Shell’s 2004 employee survey that differences in cultural
respected
backgrounds and lifestyles are respected in the company. This is
reflected in the increasing number of employee networks that are à Employee networks recog-
being formed and receiving support from Shell. In the Netherlands nised as key to bottom-up
and the UK, for example, gay, lesbian, bisexual and transgender approach to diversity
(GLBT) networks have been operating for more than four years and
another may be launched in Germany.
Diversity and inclusiveness
are vital for winning in today’s
Employee networks, once they are formally established, receive
business environment. They
financial support and are championed by Shell senior executives
create a competitive edge by
who support, guide, counsel and advocate the network. The execu-
helping us to attract and
tives also act as a link to other senior leaders and advise network
retain the best people,
leaders how to achieve the network’s mission and add value to the
increase creativity and
business.
improve decision-making.
Most importantly, diversity
Results and inclusiveness build trust
and strengthen relationships
Shell recognises that employee networks are vital to the bottom-up
with all our stakeholders.
part of its approach to improving diversity and inclusiveness. The
Dutch and UK GLBT networks are effectively raising awareness of
Jeroen van der Veer, CEO,
inequities and micro-inequities by taking part in events such as the
Royal Dutch Shell plc
2004 European diversity and inclusiveness conference attended by
Shell’s top 70 European executives. They are also helping to create a
fairer human resources system that ensures same-sex partner bene-
fits and accepts that alternatives may have to be found when posting
GLBT employees to countries that are GLBT hostile.
Case studies 47
Company Name No. Employees: Website
TESCO 292 000 www.tesco.com
Tesco is a leading international retailer, with over 2 300 stores world- Specific Grounds:
wide, 1 780 of which are located in the UK with the remainder spread Ethnicity, religion/belief, age,
across the rest of Europe and Asia. Tesco is the UK’s largest private disability
employer with 237 000 staff. It also employs 55 000 in Central Europe
and has created 7 000 news jobs in the region over the last year. All Country(ies) scope:
Tesco businesses reflect the diverse communities in which they oper-
UK and rest of Europe
ate. Over 95% of management positions are filled by local staff and
all Boards have a strong local element.
Launch date:
2004
Tesco carries out a number of diversity projects throughout its busi-
ness. Recently it launched a new programme to further understand Highlights
à 58% of all new staff come
and promote diversity among its staff and customers. The Everyone
is Welcome at Tesco programme was launched in 2004, when the
from ethnic minority back-
Board asked the Tesco Diversity Advisory Group to analyse the diver-
grounds
sity of Tesco’s UK workforce compared with the UK population. The
main aim was to mirror the composition of the population in Tesco à 250% increase in sales of
staff and customers. Since then, Tesco has provided stores with a products tailored to the
demographic profile of their local community, to identify groups they needs of different ethnic,
need to attract to shop and work at Tesco. It has also provided stores religious and cultural
with a selection toolkit that provides information about diverse groups
recruitment.
Understanding diversity is
The Everyone is Welcome at Tesco initiative includes inclusiveness
about treating people with
workshops to inform and facilitate discussions with staff and man-
respect. Get it right, and you
agers on behaviours that promote diversity, and help them build
are rewarded with increased
diversity action plans for their own stores. A Cultural and Religious
loyalty and satisfaction from
Factbook helps staff and managers to understand various cultural
staff and customers.
and religious practices. Tesco has also introduced flexible working to
support staff during the observance of non-Christian festivals. The
Leonie Morris, Diversity
initiative also focuses on increasing Tesco’s appeal to a diverse range
Manager, Tesco plc
of customers by, for example, introducing product ranges tailored for
Asian, Afro-Caribbean, Greek and Kosher customers.
Results
As a result of the programme, significantly more people from an eth-
nic minority background are joining Tesco. Last year, 57.8% of new
staff came from an ethnic minority, a rate of growth considerably
faster than the 10.7% growth in the UK labour market. Tesco has also
seen a clear customer demand for its ethnic product ranges, with
sales growth of 250% over the last two years. The programme also
addresses age and disability.
48
Company Name No. Employees: Website
TNT N.V. 161 000 (in 63 countries), network www.tnt.com
covers 200 countries
Country Primary Business
Turnover: €12.6 billion
Netherlands / Worldwide Mail, express an logistics
services
Because TNT operates around the globe, both its customers and its Specific Grounds:
people represent the diversity of the world population. TNT recognis- Ethnicity
es, however, that the benefits of a diverse workforce can be translat-
ed into bottom-line results only if diversity is effectively managed. In Country(ies) scope:
2004, CEO Peter Bakker chaired the Ambassador’s Network, a Dutch
Europe
government programme to promote advancement of women into
higher management. Inspired by the success of the programme, TNT
set up its own global Diversity & Inclusion initiative that builds on Launch date:
existing activities and experience within TNT’s national businesses. 2004 ongoing
Highlights
à Combined top-down and
TNT’s Diversity & Inclusion initiative aims to secure full senior man-
agement support, integrate diversity management into TNT’s day-to-
bottom-up strategy
day business and ensure that managers and staff own diversity activ-
ities. A network of more than 40 diversity champions was created to à Focus on local initiatives
drive the initiative in national businesses by exchanging ideas and and best practice exchange
sharing best practices. The TNT Board of Management backs the net- à Link to business strategy is
work, and senior human resources managers provide support. key
The global Diversity & Inclusion initiative is tailored for local priori-
ties. TNT’s Mail division in the Netherlands, for example, is commit- Attracting, developing and
ted to reflecting the diversity of its customer base and Dutch society. retaining a diverse talent base
The division successfully increased ethnic diversity among its work- makes TNT an organisation
force through a programme to recruit and train newly arrived immi- where everyone can make
grants. The programme offers participants language courses and on- their unique contribution to
the-job training, and each recruit receives guidance from mentors. To the best of their abilities. And
date, 200 immigrants in 15 cities have joined the company through that makes us a better
the programme. Recruits demonstrate excellent motivation and high company.
levels of satisfaction, and retention rates are high.
Peter Bakker, Chief Executive
Officer, TNT
Results
TNT’s business case for its Diversity & Inclusion initiative includes its
ability to enhance employee satisfaction, as well as its benefits for
TNT’s brand reputation. TNT’s business in Austria is a good example.
It adopted an integrated quality approach that includes effective
diversity management. The approach reduced employee turnover
from 25% in 2000 to less than 7.5% in 2004. Absenteeism went from
eight days per employee in 2000 to five days in 2004. These results
represent significant savings in employment and training costs. TNT
Austria was awarded the national HuMan award in 2003 and 2005,
and the HEWITT Best Employer award in 2004 and 2005.
Case studies 49
Company Name No. Employees: Website
VOLVO GROUP 81 000 (global) www.volvo.com
Whilst Volvo Group has acknowledged for some time the importance Specific Grounds:
of diversity in a global business, in 2004 senior management elevat- Sexual orientation
ed it to become one of the group’s top seven strategic issues and sig-
nalled clearly that diversity – in all its forms – adds business value. Country(ies) scope:
Group management believes that successfully leveraging diversity
Sweden / Europe
will have a positive impact on Volvo Group’s public image (which
influences shareholder opinion), on employee satisfaction and ulti-
mately on global competitiveness. Launch date:
2003 ongoing
50
Annex
I
EUROPEAN BUSINESS TEST PANEL (EBTP)
RESULTS OF THE CONSULTATION ON WORKPLACE DIVERSITY
AND ANTI-DISCRIMINATION
51
FR - France 15 (1.9%)
EL - Greece 14 (1.7%)
LT - Lithuania 12 (1.5%)
SI - Slovenia 7 (0.9%)
EE - Estonia 4 (0.5%)
IT - Italy 3 (0.4%)
LV - Latvia 3 (0.4%)
SK - Slovak Republic 0 0
IS - Island 0 0
MT - Malta 0 0
LU - Luxembourg 0 0
CY - Cyprus 0 0
Apart from your country, in how many countries of the European Union do you regularly sell products
and services? (compulsory)
% of total
Questions
1. How would you describe the situation in your company relating to diversity policies and prac-
tices? (Select one)
% of total
52
1a. Could you tell us why no diversity policies and practices are in place? (Select all that apply)
(Please go to questions 9.-13.)
% of total
2. Which of the following diversity areas / grounds of discrimination do these initiatives address?
(Select all that apply)
% of total
% of total
4. Based on your experiences and/or expectations, which of these benefits can a diverse workforce
bring to business? (Select all that apply)
% of total
Access to new labour pool and/or attraction of high quality employees 342 (42.6%)
Benefits related to company’s reputation, corporate image
or good community relations 307 (38.2%)
Commitment to equality and diversity as company values 284 (35.4%)
Innovation & creativity 211 (26.3%)
Improved motivation & efficiency 196 (24.4%)
Legal compliance / avoidance of fines or sanctions 189 (23.5%)
Competitive advantage compared to other firms 137 (17.1%)
Economic effectiveness and profitability 134 (16.7%)
Marketing opportunities to a wider customer base 127 (15.8%)
Enhanced customer satisfaction & service level 124 (15.4%)
Other – please specify: 22 (2.7%)
Annex I 53
5. In broad terms, which of the following areas do your diversity initiatives cover in practice? (Select
all that apply)
% of total
6. Is there a regular monitoring and evaluation of the initiatives to measure their results and impact?
% of total
No 368 (45.8%)
Yes 166 (20.7%)
6a. Do you use data on workforce composition for monitoring and evaluation of the initiatives?
% of total
7. Does the company set any specific diversity targets for the recruitment and promotion of staff
from given under-represented groups?
% of total
No 454 (56.5%)
Yes 91 (11.3%)
% of total
Gender 50 (6.2%)
Age 38 (4.7%)
Disability 28 (3.5%)
Racial or ethnic origin 24 (3.0%)
Nationality 22 (2.7%)
Language 15 (1.9%)
Religion or belief 12 (1.5%)
Sexual orientation 5 (0.6%)
Other – please specify: 2 (0.2%)
54
8. Are financial resources/a specific budget allocated to workplace diversity and anti-discrimination?
% of total
No 494 (61.5%)
Yes 49 (6.1%)
9. What in your view is the most important challenge to addressing workplace diversity and anti-
discrimination in practice in the workplace? (Select one)
% of total
9a. What in your view is the second most important challenge to addressing workplace diversity
and anti-discrimination in practice in the workplace? (Select one)
% of total
10. What are your main information sources on the subject of diversity in the workplace? (Select all
that apply)
% of total
Annex I 55
11. From which actors would you welcome more information on the benefits of diversity in the work-
place? (Select all that apply)
% of total
12. Do you think that current rules and legislation in the field of workplace diversity are
% of total
13. Do you think that awareness-raising activities in the field of workplace diversity are
% of total
56
Annex
II
OVERVIEW OF RESPONSES TO PRELIMINARY
QUESTIONNAIRE ON ‘THE BUSINESS CASE FOR DIVERSITY -
GOOD PRACTICES IN THE WORKPLACE’
Belgium
Denmark
France
Germany
Greece
Hungary
Ireland
Italy
Netherlands
Slovakia
Spain
Sweden
United Kingdom
Romania
Switzerland
United States of America
0 5 10 15 20 25 30 35
16%
56%
43%
Less than 250 full-time employees
57
IV - Responses by company size (turnover)
22%
66%
17%
Less than EUR 43 million
Manufacturing (industriall)
Non-profit
Other services
Transportation and
warehousing
Wholesale and retail trade
Other
0 5 10 15 20 25 30
VI - Diversity grounds
Which of the following diversity areas / grounds of discrimination does the initiative address?
Gender
Sexual orientation
Religion or belief
Disability
Age
0 10 20 30 40 50 60 70 80 90
58
VII - Areas covered by diversity initiatives
To which of the following areas does the initiative relate?
Procurement
Product and / or service development
Customer relationship and / or service
Customer service
Community engagement and outreach
Sales
Information brochures reports materials
Advertising or media strategies
Marketing and communications
Work / life balance
Termination restructuring outplacement
Recruitment selection retention
Employee networks
Employees’ engagement / commitment
Employees’ training
Employees’ development & promotion
Employees
Strategy implementation
Policies and procedures
Leadership development talent management
Organistional factors
0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90 95 100
0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90 95 100 105
Annex II 59
IX - Launch date of diversity initiatives
7% 11%
20%
< 1995
82% 1995-2000
> 2000
unspecified
60
Annex
III
LIST OF PARTICIPATING COMPANIES
AB Volvo Sweden Deutsche Telekom Germany
ABB Switzerland Diageo plc United Kingdom
Accenture (UK) Ltd United Kingdom Dow Chemical Company Switzerland
Adecco Group France DSM Netherlands
ADICE France Dublin Bus (Bus Átha Cliath) Ireland
Ahold United States of America EADS Netherlands
Air Products plc United Kingdom Enel S.p.A. Italy
Alfa Laval Sweden European Chemical Transport
Association (ECTA) Belgium
Amos Recruitment
and Training Ltd United Kingdom European Petrochemical
Association (EPCA) Belgium
APCO Worldwide Europe
European Space Agency France
ASFODEP France
Ford Motor Company
Avon Cosmetics Spain
(Europe) United Kingdom
Banesto Spain
GE Hungary
Barclays Bank Plc United Kingdom
Getronics Netherlands
BASF AG Germany
Goldman Sachs International United Kingdom
Bertelsmann AG Germany
Grupo Santander Spain
BOC Group plc United Kingdom
Grupo Vips Spain
Booz Allen Hamilton France
Guidant Europe Belgium
British Airways United Kingdom
Hewlett-Packard Belgium
BT United Kingdom
IBM Global
Cargill Inc Belgium
INSA Spain
Caterpillar SARL Switzerland
Intel Ireland Ltd Ireland
Centrica plc United Kingdom
IVADIS Spain
Chamber of Shipping United Kingdom
Janssen Pharmaceutica Belgium
Citibank Belgium
KBL AG Switzerland
Coco-mat Greece
King's Kurry AG (Ltd) Switzerland
Condis Supermercats SA Spain
KPMG LLP UK United Kingdom
DaimlerChrysler AG Germany
Linklaters United Kingdom
Danfoss A/S Denmark
L'Oreal France
Danone Group France
Manchalan S.A. Spain
Danske Bank Denmark
McKinsey & Company Global
De Post – La Poste Belgium
Metro AG Germany
Delhaize Group Belgium
Miguel Torres SA Spain
Deloitte & Touche LLP United Kingdom
Miracles by Appointment Netherlands
Deutsche Bank AG Germany
Mondi Business Paper SCP Slovakia
Deutsche Lufthansa AG Germany
National School
Deutsche Post World Net Germany of Government United Kingdom
61
NHS Leadership Centre United Kingdom Symantec Ireland
Novartis Farmaceutica SA Spain Tesco plc United Kingdom
Novartis Pharma AG Switzerland Tetra Pak Sweden
Opportunity Now United Kingdom The Gallup Organization Germany
PA Consulting Group United Kingdom
TMB (Transports Metropolitans
Pfizer Deutschland GmbH Germany de Barcelona) Spain
PricewaterhouseCoopers United Kingdom TNT Netherlands
Randstad Belgium nv/sa Belgium Total France
Royal Dutch Shell United Kingdom UBS Switzerland
Royal Mail United Kingdom Unilever plc United Kingdom
Royal Philips International B.V. Netherlands
Uniòn Fenosa Spain
SAP AG Europe
Volkswagen Financial Services AG Germany
Schneider-Ross Ltd United Kingdom
Volvo Car Corporation Sweden
Standard Life Group United Kingdom
Washington Quality Group Spain
Strategic Decisions
Group United States of America Yorkshire Forward United Kingdom
62
European Commission
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