1.

RELIABILITY
/VARIABLES=kehandalan1 kehandalan2 kehandalan3 kehandalan4 kehandalan5 kehandalan6
/SCALE('all variabel') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE SCALE

/SUMMARY=TOTAL CORR.

Reliability
Scale: all variabel

Case Processing Summary

N %

Cases Valid 50 100.0

Excludeda 0 .0

Total 50 100.0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's Alpha
Based on
Standardized
Cronbach's Alpha Items N of Items

.737 .714 6

Item Statistics

Mean Std. Deviation N

kehandalan 1 4.9400 .31364 50

kehandalan 2 3.9200 .44447 50

kehandalan 3 3.8200 .52255 50

kehandalan 4 3.8400 .65027 50

kehandalan 5 3.7400 .52722 50

kehandalan 6 3.7000 .58029 50

Summary Item Statistics

 Maximum /
Mean Minimum Maximum Range Minimum Variance N of Items

Inter-Item Correlations .294 -.101 .674 .775 -6.676 .055 6

Item-Total Statistics

Scale Mean if Item Scale Variance if Corrected Item- Squared Multiple Cronbach's Alpha
Deleted Item Deleted Total Correlation Correlation if Item Deleted

kehandalan 1 19.0200 3.938 .100 .252 .771

kehandalan 2 20.0400 3.182 .493 .601 .697

kehandalan 3 20.1400 3.021 .478 .357 .698

kehandalan 4 20.1200 2.393 .669 .644 .632

kehandalan 5 20.2200 2.951 .515 .547 .687

kehandalan 6 20.2600 2.768 .548 .587 .677

Scale Statistics

Mean Variance Std. Deviation N of Items

23.9600 4.162 2.04001 6

2. RELIABILITY
/VARIABLES=ketanggapan1 Ketanggapan2 ketanggapan3 ketanggapan4
/SCALE('all variabel') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE SCALE

/SUMMARY=TOTAL CORR.

Reliability
Scale: all variabel

Case Processing Summary

N %

Cases Valid 50 100.0

Excludeda 0 .0

Total 50 100.0

a. Listwise deletion based on all variables in the

procedure.
 Reliability Statistics

Cronbach's Alpha
Based on
Standardized
Cronbach's Alpha Items N of Items

.752 .769 4

Item Statistics

Mean Std. Deviation N

ketanggapan 1 3.6200 .66670 50

ketanggapn 2 3.5200 .64650 50

ketanggapan 3 3.9400 1.11410 50

ketanggapan 4 3.6200 .56749 50

Summary Item Statistics

Maximum /
Mean Minimum Maximum Range Minimum Variance N of Items

Inter-Item Correlations .454 .096 .705 .609 7.338 .047 4

Item-Total Statistics

Scale Mean if Item Scale Variance if Corrected Item- Squared Multiple Cronbach's Alpha
Deleted Item Deleted Total Correlation Correlation if Item Deleted

ketanggapan 1 11.0800 3.749 .530 .532 .707

ketanggapn 2 11.1800 3.253 .811 .699 .574

ketanggapan 3 10.7600 2.145 .666 .500 .672

ketanggapan 4 11.0800 4.402 .352 .229 .783

Scale Statistics

Mean Variance Std. Deviation N of Items

14.7000 5.561 2.35822 4

 3. RELIABILITY
/VARIABLES=keyakinan1 keyakinan2 keyakinan3
/SCALE('all variabel') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE SCALE

/SUMMARY=TOTAL CORR.

Reliability

Scale: all variabel

Case Processing Summary

N %

Cases Valid 50 100.0

Excludeda 0 .0

Total 50 100.0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's Alpha
Based on
Standardized
Cronbach's Alpha Items N of Items

.812 .858 3

Item Statistics

Mean Std. Deviation N

keyakinan 1 3.8600 .35051 50

keyakinan 2 4.7200 .64015 50

keyakinan 3 3.8800 .32826 50

Summary Item Statistics

Maximum /
Mean Minimum Maximum Range Minimum Variance N of Items

Inter-Item Correlations .668 .560 .731 .171 1.305 .007 3

 Item-Total Statistics

Scale Mean if Item Scale Variance if Corrected Item- Squared Multiple Cronbach's Alpha
Deleted Item Deleted Total Correlation Correlation if Item Deleted

keyakinan 1 8.6000 .816 .722 .538 .732

keyakinan 2 7.7400 .360 .817 .667 .717

keyakinan 3 8.5800 .861 .702 .509 .762

Scale Statistics

Mean Variance Std. Deviation N of Items

12.4600 1.396 1.18166 3

4. RELIABILITY
/VARIABLES=empati1 empati2 empati3
/SCALE('all variabel') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE SCALE

/SUMMARY=TOTAL CORR.

Reliability

Scale: all variabel

Case Processing Summary

N %

Cases Valid 50 100.0

Excludeda 0 .0

Total 50 100.0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics
 Cronbach's Alpha
Based on
Standardized
Cronbach's Alpha Items N of Items

.780 .817 3

Item Statistics

Mean Std. Deviation N

empati 1 3.8200 .38809 50

empati 2 4.7200 .64015 50

empati 3 3.8800 .32826 50

Summary Item Statistics

Maximum /
Mean Minimum Maximum Range Minimum Variance N of Items

Inter-Item Correlations .598 .468 .711 .243 1.520 .012 3

Item-Total Statistics

Scale Mean if Item Scale Variance if Corrected Item- Squared Multiple Cronbach's Alpha
Deleted Item Deleted Total Correlation Correlation if Item Deleted

empati 1 8.6000 .816 .605 .379 .732

empati 2 7.7000 .378 .768 .607 .631

empati 3 8.5400 .866 .684 .507 .705

Scale Statistics

Mean Variance Std. Deviation N of Items

12.4200 1.391 1.17959 3

5. RELIABILITY
/VARIABLES=fasilitas1 fasilitas2 fasilitas3 fasilitas4
/SCALE('all variabel') ALL
/MODEL=ALPHA
/STATISTICS=DESCRIPTIVE SCALE

/SUMMARY=TOTAL CORR.
Reliability
Scale: all variabel

Case Processing Summary

N %

Cases Valid 50 100.0

Excludeda 0 .0

Total 50 100.0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's Alpha
Based on
Standardized
Cronbach's Alpha Items N of Items

.759 .781 4

Item Statistics

Mean Std. Deviation N

fasilitas berwujud 1 3.6200 .66670 50

fasilitas berwujud 2 3.5200 .64650 50

fasilitas berwujud 3 3.9400 1.11410 50

fasilitas berwujud 4 3.7200 .64015 50

Summary Item Statistics

Maximum /
Mean Minimum Maximum Range Minimum Variance N of Items

Inter-Item Correlations .471 .128 .705 .576 5.498 .042 4

Item-Total Statistics
 Scale Mean if Item Scale Variance if Corrected Item- Squared Multiple Cronbach's Alpha
Deleted Item Deleted Total Correlation Correlation if Item Deleted

fasilitas berwujud 1 11.1800 3.987 .528 .544 .722

fasilitas berwujud 2 11.2800 3.430 .830 .726 .584

fasilitas berwujud 3 10.8600 2.368 .650 .489 .694

fasilitas berwujud 4 11.0800 4.402 .382 .289 .783

Scale Statistics

Mean Variance Std. Deviation N of Items

14.8000 5.837 2.41593 4