Professional Documents
Culture Documents
MANAGEMENT STUDIES
MBA
B U S I N E S S P RO J EC T R E P O RT
2018
F A C U LT Y G U I D E C O R P O R AT E G U I D E
TO
INTERNAL GUIDE
This is to certify that the Project Work titled “ANALYSIS OF LOAN TO DEPOSIT
1706258119 carried out in partial fulfilment for the award of degree of MBA of
work is original and not submitted earlier for the award of any degree / diploma
Date:
Place:
ACKNOWLEDGEMENT
I would like to convey my heartiest gratitude to several people, for their support
and guidance which helped me complete my summer internship project. I would
like to thank INDIAN OVERSEAS BANK for giving me an opportunity to do
my internship in their esteemed organisation. My special appreciation extends to
Mr. DEBESH KUMAR NANDA for his support. Finally, I would like to express
my sincere thanks to my faculty guide PROF. BISHNU PRASAD KAR (BIITM)
who gave me a proper guidance and support to complete my project.
ROSALIN MOHANTY
MBA/1706258119
DECLARATION
the partial fulfilment of the requirement for the summer internship project.
This is my original work and has not been submitted as part of another degree or diploma of
The findings and conclusion of this project report are based on my personal study and
To calculate the loan to deposit ratio divide the total amount of loans granted by a bank over a
specific period, otherwise known as deposit balance. A loan to deposit ratio of 100% would
imply that a bank lends one dollar to customers for every dollar it receives in deposits. Multiple
factors can drive changes in the loan to deposit ratios. For instance when the federal reserve
lowers interest rates, it encourages consumers to take out loans. Simultaneously however these
rates deter investors from investing or buying securities thus increasing the amount of cash
they tend to deposit into bank accounts. Shifts such as these can lower the overall loan to
deposit rates. When the interest rate environment improves deposits grow at a slower pace than
loans because higher interest rates push investors to invest more money, reducing the number
of bank deposits they make. Conversely when rates are lower deposit growth increases like it
did during the low rate environment from 2011 to 2017, the average loan to deposit ratio for
all US banks was roughly 70%.
Tradition and prudence indicate that the ideal loan to deposit ratio is 80 to 90%. A loan to
deposit ratio of 100% means a bank loaned one dollar to customers for every dollar received
in deposits it received. It also means a bank will not have significant reserves available for
expected or unexpected contingencies.
TABLE OF CONTENTS
CHAPTER1
Introduction
CHAPTER 2
3C report
CHAPTER 3
CHAPTER4
Bibliography
Deposits should be repayable on demand or expiry of a term or after specified periods. The
purpose of deposits should be lending or investment.
Bank is an institution which deals in money and credit. It buys money from depositors and sells
to the borrowers It is body of persons whether incorporated or not who carry on the business
of banking. A bank may be defined as a corporation or person which collects deposits from the
public, repayable on demand and which supplies facilitates all kinds of exchanges.
A deposit is the monetary amount that is placed with some entity.the deposit is a credit for the
party who placed it , and may be taken back , transferred to some other party or used for a
purchase at a later date.
Loan is the lending of money from one individual , organization or entity to another individual,
organization or entity.
We are going to study the loan deposit ratio of IOB for the last 3 years.
SCOPE
This project will be a learning device for finance student.
The project will be a learning of ratio, this will show the liquidity position of the company and
also how do they maintain a particular liquidity position.
OBJECTIVES
To analyse trend of various deposits and loans.
METHODOLOGY
RESEARCH DESIGN
Study is all about the deposit and loans offered to small and medium enterprises.
It predicts the future growth of the bank by providing better services by bank can earn
more profit.
Project proposal
LIMITATION
We cannot do comparisons with other companies unless and until we have data of
other companies on the same subject.
Only the printed data about the company will be available and not the back end
details.
PRODUCT
The product portfolio is divided broadly into savings bank, current account, retail products, IOB
card products, third party insurances and term deposits. All these services are the product
strategy in the bank’s marketing mix. Apart from this IOB has online payment services as well
as internet banking solutions as well as mobile apps for smartphones. It also has rural banking
solutions with subsidized loans, consulting for agri business, home loan schemes.
PRICE
IOB strategy of prices has to go in line with what other public sector banks are doing under the
regulation of the government and RBI.IOB has to keep it charges competitive to attract
customers. The pricing strategy in the bank’s marketing mix is as follows. The service charges
although vary for various products and the customers. keeping good and frequent transaction
records are given preference as well as may charges are waived for the same customers. Also
to promote the lower income segments to use its minimum services and it has nil charges for
the same. The service charges of IOB also depend on the loan tenure with longer loans being
charged more.
PLACE
IOB has currently 3300+ branches across the country. The branches are grouped into rural,
semi urban, urban and metropolitan branches. IOB branches are controlled by 7 zonal offices
and 49 regional offices. There are also 18 specialised MSME processing centres. Every year IOB
expands with newer branches to widen its reach and this is focused mainly to rural regions to
include the new customers. in these regions as well as provide basic financial facilities under
the financial inclusion scheme. It also focuses in marketing the insurance products for which it
has employed LIC for the distribution of all the various insurance products. It also reaches to
the customers. through its mobile banking platform, internet banking as well as through SMS
banking and mobile apps.
PROMOTION
To educate its customers. mainly uses the print media as well the branch premises. Even the
employees engaged to make aware of the products. It also has very focused advertisements
which target segments. It also has featured in various programs which has raised the
reputation of the bank and also the trust among the customers. IOB also has various loyalty
programs and merchant tie ups which it uses for promotions to attract customers. IOB also has
various CSR activities such as setting up vocational training institutes, donations, imparting
financial literacy to many people through financial literacy centres and other activities through
IOB Chidambaram Chettyar Memorial Trust.
C- COMPETITOR
ICICI BANK
UCO BANK
Is an Indian multi national banking and financial services company. It is a state owned
corporation based in New Delhi. The bank was founded in 1894. The bank has over 80 million
customeRs.,6937 branches and 10681 ATMs across 764 cities.
CANARA BANK
is one of the largest Public sector banks owned by the government of India. Its headquarter is
in Bengaluru. It was established at Mangalore in 1906. It is one of the oldest Public sector banks
in the country. The bank has a network of 6639 branches and more than 10600 ATMs spread
across all over India.
Factors affecting
Long term finance
Margin and volume
Multiple options
Banks competitors
Retail lending
Competitive rivalry
Largest threats are not from rival banks but from nonfinancial competitors, investors and
borrowing avenues.
No real threat of substitute as far as deposit or withdrawals however insurances, mutual and
fixed income securities.
Factors affecting
Close customer relationships
Conservative customers
Switching costs.
C – CUSTOMER
TYPES OF CUSTOMERS.
TYPES OF DEPOSITS
TERM DEPOSITS
1. Fixed deposit
2. Recurring deposit
3. Special fixed deposit
4. Tax saver scheme
5. Reinvestment deposit
6. Floating rate deposit
7. Education deposit
8. Multiple deposit plan 1
9. Multiple deposit plan 2
10. Multiple investment scheme
11. Automatic cumulative wedding deposit
12. Permanent income plan
13. Fixed deposit and short deposit
Fixed deposit
Objective – invest fixed amount of money for a fixed period at a higher rate of
interest.
End use – retention of savings for a future use.
Mode of deposit- min Rs. 1000 in multiples of Rs. 100
Features – variable deposit periods, ranging from 6 months to 120 months
Interest payable once in 6 months
Loans can be availed up to 90% of principal
Option to withdraw money at any time without difficulty
Premature closure permitted interest applicable according to the deposit
period run
1% charges for premature closure
Recurring deposit
Objective - invest small amounts of money regularly
Meant for salaried individual, small trader, housewife, student or rural server
End use- obtain higher sum of money at future date to meet financial
obligation
Mode of deposit – min Rs. 50/pm , in multiples of 5
Features- interest at rate applicable for FD, quarterly compounding of interest
Reinvestment deposit
Objective -reinvest interest earned on deposit
End use – meet future expenditure like children’s education, marriage.
Mode of deposit- min Rs. 1000 initial deposits in multiples of Rs. 100
Renewals any amount
Period of deposit – 6 months to 120 months
Target group – salaried people , professionals, business people etc
Minimum deposit- Rs. 100 and in multiples of Rs. 5
Minimum and maximum period – 6 months to 120 months
Payment of interest – of quarterly compounding and paid at the time of
maturity
Each remittance is accepted for identical period
The amount of the deposit the customer wishes to deposit, may be split into
convenient units and held as different remittances under the same MDA.
The depositor has the option of making any number of deposits under the
same account and each remittance will be deemed as a separate deposit
maturing after the agreed period.
Separate deposit receipt is not issued for each deposit but a passbook is issued
showing each remittance with interest rate ,due date and maturity value.
If the depositor wants to take back a part of his deposit amount the required
number of units can be closed and repaid while the remaining amount
remains intact and earns interest.
TYPES OF LOANS
SAHAYIKA
TARGET GROUP – confirmed salaried persons with 40% take home pay,
professional, self employed and businessmen with 3 years. standing in the
field and IT assessed.
Loan to meet social commitments like marriage etc.
Application should be an individual in employment or business/professional
or self employed with regular income.
Quantum – quantum of loan amount is Rs. 10 lacs
Repayment- 60 EMIs.
SUBAGRUHA
TARGET GROUP- individuals / group of individuals/members of
cooperative society having regular and independent income – employed
persons 2 years in the line of employment. age not to exceed 60 years
Quantum of loan- upto 90% of the cost of construction /purchase value of the
house for loans upto Rs. 20 lacs and 80% for loans above Rs. 20 lacs to Rs. 75
lacs and 75% for loans above Rs. 75 lacs . maximum no ceiling . 50% norms (
RMs can follow 40% norms). Stamp duty,registration expenditure etc. not to
be included.
Repayment – the repayment can be done upto 75 years or 360 months
whichever is earlier.
HOME DÉCOR
Target group- individuals who own a house/flat in their name or in the name
of their spouse – confirmed service, three years standing for P.S.E – if in close
relative’s name -joint borrowers - age not more than 55 years.
For interior decoration/furnishing of existing homes.
Quantum of loan – 15 times gross monthly income or Rs. 2 lacs whichever is
less if 3rd party guarantee is offered 20 times the gross monthly income or Rs.
10 lacs whichever is less if collateral equal to the loan amount is offered.
Repayment – 72 EMI subject to maximum age of 60 years and ( not to exceed
60% of gross pay including EMI for any housing loan).
PUSHPAKA
Target group- individuals in employment, business, self employed
professionals, firms, companies and NRIs are also eligible.
To purchase new/old car (not older than 5 years) only new 2 wheelers.
Quantum
– new car 90% of the cost , old car- 75% , 2 wheelers 90% of the cost
Repayment – maximum 84 EMI for new car and old car maximum 84 months
– age of car should not go beyond 8 years. At the time of closure (last
instalment). Two wheelers 72 months.
LIQUIRENT
Target group- owners who let out their properties to reputed
companies/PSUs/MNCs/banks/institutions/commercial
organizations/individuals/landholders of iob premises/officers/executive’s
quarters.
Advance against rent receivables
Quantum – maximum 70% of rentals ( net of service tax ) for the unexpired
lease period less TDS @ 22.67% and rent advance taken if any or discounted
value of @12.75% whichever is less subject to maximum 120 months rent
including renewal period.
Repayment- maximum 120 EMI
IOB AKSHAY
Loan against life insurance policies of companies approved by IRDA.
Maximum loan 90% of surrender value in the form of CC/DL/TOD
Repayment – 48 EMI
CLEAN LOANS
Target groups- employment of govt corp, psus, central / state govt and reputed
pvt sector undertaking which are highly rated and are in existence for
minimum 10 years LIC agent 3 years average yearly commission Rs. 84000 age
not to exceed 55 years , minimum experience 5 years, IT assessee.
Quantum of loan – 10 times of gross monthly salary or Rs. 15 lacs whichever is
lower for employees whose salary is routed through us.
Quantum of loans- for lic agents, 10 times of average monthly commission in a
year with a maximum of Rs. 10 lakhs.
Repayment- 60 emi where the loan amount is based on 10 months salary /
commission and 36 EMI for others.
IOB SCHOLAR
Target group- students who got admission in approved colleges and secured
minimum of 60% marks in the plus2 or equivalent exam for general and 55%
for SC /ST.
Students who want to pursue vocational training and skill development
courses that are kept outside the model scheme (VJEL)
Any other courses pursued by students which are having employability on
completion.
Expenses towards persecution of higher studies + living expenses
Quantum – loan for inland studies upto Rs. 30 lacs . loans for studies upto Rs.
40 lacs
Repayment – for loans upto Rs. 7.5 lacs – upto 10 years for loans above 7.5 lacs
upto 15 years.
IOB ROYAL
Target group – high net worth individuals /self employed professionals like
doctors, cas, engineers ,architects and salaried employees of select public and
private limited companies ,higher judiciary officials, professors of
colleges/universities, high end IT employees etc. minimum salary /disclosed
income Rs. 75000 /month
Fulfilling all financial aspirations ,whether it is for a dream holiday or any
marriage expenses or any of their social/financial commitments.
Quantum – maximum loan limit of Rs. 15 lacs. ( quantum to be assessed
according to the 50% norms.
No security /guarantee required.
Repayment – from 12 to 84 months
SANJEEVINI
Loan scheme for registered medical practitioneers to construct nursing
homes/hospitals/purchase of equipment/vehicle/ambulance.
Maximum loan Rs. 5 crores irrespective of area
Margin 15-25% for purchase of equiments , 25 -30% for construction of nursing
home.
Repayment – in 5 – 7 years normally. Can be extended upto 10 years.
COMMERCIAL CASH CREDIT AGAINST JEWELLERY
Target group – individuals who own jewels, engaged in business activities like
small business/trade/professional and self employed.
To meet the business need for running a commercial activity against the prime
security of jewels.
Quantum- minimum Rs. 50000 and maximum Rs. 10 lacs
Repayment – similar to cash credit limits.
Target group – all individuals satisfying 50% take home pay norms. To purchase solar
cookers , solar heaters., home/indoor lighting systems.
Quantum – 85% on the project cost which includes cost of the system ,
accessories,transportation & installation. Minimum Rs. 30000 maximum Rs. 10 lacs.
Target group- hospitals, hotels, restaurants etc. to purchase solar cookers ,solar
heaters.
Quantum – 85% on the project cost which includes cost of the system ,
accessories,transportation & installation. Minimum Rs. 1 lacs maximum Rs. 10 lacs.
IOB ROSHINI
Target group – women 18-55 years. from rural households from well functioning
SHGs,NGOs,SF/MF/share croppers. and landless laborers./SC/ST. to pay deposit
for LPG connection and purchase of gas stove with accessories.
Repayment – 60 EMI.
Bhoomi shakti
Target group- women farmers ,comprising of the following women having farm land
in their own names ,tenant farmers is a woman. For all activities under agriculture.
AGRI CLINIC
To provide gainful employment to agri , gradutes to set up agri clinics, agri business
centre’s for input supply and services to needy farmers.
Quantum – maximum project cost to Rs. 20 lacs for individuals and Rs. 100 lacs for
group of 5 entrepreneurs.
50% of the value of the farm – land mortgaged to bank, subject to min 1 lac and max
Rs. 25 lacs.
target group – all existing business customer , irrespective of enjoying credit limits or
not are eligible for the loan under IOB GOLD, subject to following:
In case of non borrowers , the CA should be at least one year old with satisfactory
operations.
2016
CURRENT ACCOUNTS
2016
0.529
2017
deposits
LOANS ADVANCES
2017
Ratio= 0.462
2018
DEPOSITS
CURRENT ACCOUNT
2018
RATIO = 0.662
CHAPTER 4
SUGGESTIONS
First of all, the commercial banks should enhance online sales channels in order to increase
the utility for customers because it is the era of digital and the tempestuous development of
social network. It is necessary to do this but it is not easy to implement immediately that
requires the determination of leaders. Furthermore, the commercial banks came from a state
enterprise, "bureaucratic" thought and "lack of enthusiasm" still affects survey in thinking and
perception in many workers.
Secondly, services and serving of the commercial banks need modernizing which should be
systematic and comprehensive. Particularly, modern technology should be applied; modern
machinery is used in serving and performing services to customer as cash, payment machines
Visa Master Card, Visa Debit Card, billing machine, price product scanner and services. Finally,
the commercial banks keep checking operations, maintaining and timely repairing the
vehicles, passenger cars, machinery and equipment and others. This procedure must be
performed regularly and periodically to ensure the comfort, security and safety for customers.
Recommendation for Tangibles First of all, the commercial banks should continue to improve
"Facilities", the commercial banks in particular need good human resources managing the
shops that must present three key tasks as attracting qualified human resources; training and
developing human resources; and maintaining the qualified human resources. Secondly, the
commercial banks staff should be trained foreign language and many different cultures that
require employees to have a lot of knowledge, experience, and skills to perform good duty.
In addition, the commercial banks needs raising awareness and building corporate culture for
the entire personnel in order to form good the commercial banks image in the customers’
minds.
Finally, the commercial banks staff should have to improve the accommodation facilities,
transportation, documentation, publications introducing products and services, souvenir
gifts, staff uniforms, other supports are factors directly involved in the process of providing
quality service to customers, thus offering solutions must focus on the factors mentioned.
Recommendation for Reliability First of all, the commercial banks should set up hotline 24/7
to receive feedback from customers when they have the problem with the product quality.
Its business operations involve many sectors and many other areas, hence, there are many
problems arising from its processes that need "quickly reaction". Although this practice is
commonly used in many businesses, the commercial banks have not applied yet.
CONCLUSION
Banking systems have been with us for as long as people have been using money.
Banks and other financial institutions provide security for individuals, businesses and
governments, alike. Let's recap what has been learned with this tutorial:
In general, what banks do is pretty easy to figure out. For the average person banks
accept deposits, make loans, provide a safe place for money and valuables, and act
as payment agents between merchants and banks.
Banks are quite important to the economy and are involved in such economic
activities as issuing money, settling payments, credit intermediation, maturity
transformation and money creation in the form of fractional reserve banking.
To make money, banks use deposits and whole sale deposits, share equity and fees
and interest from debt, loans and consumer lending, such as credit cards and bank
fees.
In addition to fees and loans, banks are also involved in various other types of
lending and operations including, buy/hold securities, non-interest income, insurance
and leasing and payment treasury services.
History has proven banks to be vulnerable to many risks, however, including credit,
liquidity, market, operating, interesting rate and legal risks. Many global crises have
been the result of such vulnerabilities and this has led to the strict regulation of state
and national banks.
However, other financial institutions exist that are not restricted by such regulations.
Such institutions include: savings and loans, credit unions, investment and merchant
banks, shadow banks, Islamic banks and industrial banks.
BIBLIOGRAPHY
www.iob.in/uploads/CEDocuments
www.iob.in
www.mbaskool.com
sodhganga.inflibnet.ac.in
www.investopedia.com
ANNEXURE : SAMPLE EXECUTIVE REPORT