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Egypt hotel couple 'died from heart failure'

2 hours ago

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A British couple who died on holiday in Egypt suffered heart and respiratory failure,
local authorities have said.

John Cooper, 69, and his wife Susan, 63, from Burnley, were staying at the Steigenberger
Aqua Magic in the Red Sea resort of Hurghada.

The Red Sea governorate said medical checks by a health inspector revealed "no criminal
suspicions".

The couple's daughter, who was also staying at the hotel, said her parents had been "fit and
healthy".

Thomas Cook said it was removing all its customers from the Steigenberger Aqua Magic as
a "precautionary measure".

In a statement, authorities in Egypt said Mr Cooper died in his hotel room at 11:00 local time
on Tuesday.

He had suffered a "sharp drop in blood circulation and a sudden stop in the heart muscle",
and his cause of death was listed as "sudden failure in the heart muscle and respiratory
failure".
Mrs Cooper was taken to hospital five hours later in a "state of fainting" and, although heart
recovery work took place for 30 minutes, she died at 17:12.

The authorities said her cause of death was a "drop of blood circulation and respiratory
functions".

'Died in front of me'

The couple's daughter Kelly Ormerod, who was staying in the Steigenberger Aqua Magic with
her three children, said in a statement to Lancashire-based radio station 2BR: "They had
no health problems at all.

"We have no cause of death, a post-mortem is under way.

"Dad never went to hospital, he died in the hotel room in front of me. I went to hospital in the
ambulance with Mum, where she passed away."

DEUTSCHE HOSPITALITY

Mrs Ormerod praised the support from Thomas Cook, which said it had received "further
reports of a raised level of illness among guests".

In a statement, Thomas Cook said: "Safety is always our first priority, so as a precautionary
measure we have taken a decision to remove all our customers from this hotel.

"While we understand this is upsetting for those on holiday, we believe this is the right thing to
do."

It said 301 holidaymakers would have options for different hotels from Friday and those
wishing to go home would be flown back.

Sven Hirschler, senior director of corporate communications for Deutsche Hospitality, which
owns the Steigenberger brand, said there was not an unusual level of illness among the 1,600
guests staying at the hotel.

He said that Mr Cooper had complained of low blood pressure and was treated by the hotel's
on-site doctor on the night he died.
'Tired and exhausted'
Janette Rawlingson, 43, from Chelmsford, Essex, who arrived at the hotel with her husband
and two children on Tuesday, said Thomas Cook staff told guests at a meeting it was testing
samples from the restaurant and swimming pool.

"Other guests are saying there are 40 people ill at the hotel with vomiting and diarrhoea," she
said.

"A reasonable person can't help but wonder if there's a link between that illness and these
deaths."

Other holidaymakers have told the BBC about their experiences with illness during stays at
the Steigenberger Aqua Magic.

Janine Traviss, from Oldham, said she and her partner fell ill with a stomach bug during a
holiday earlier this month.

"I subsequently have been ill for several weeks now since returning and had to visit the doctor
on two occasions with two full weeks of antibiotics.

"I am still recovering and still feel very tired and exhausted most days."

Thomas Cook said it was working closely with the hotel and supporting the local authorities
with their investigations.

It stated the hotel was last audited late last month and received an overall score of 96%.

"We will be contacting those customers due to travel to the Steigenberger Aqua Magic Hotel
in Hurghada in the next four weeks to offer alternative holiday options," the tour operator
added.

Mrs Cooper worked at the travel firm's Burnley branch, which was closed on Thursday.

She has been described as a "loyal and long-serving" member of staff by the company.
Are you a guest at the hotel Steigenberger Aqua Magic or staying elsewhere in the
resort? Share your experience by emailing haveyoursay@bbc.co.uk

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Thomas Cook hotel guests to be removed after Egypt deaths
4 hours ago

Two British Thomas Cook holidaymakers die in Egypt

23 August 2018

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