The University of the West Indies

OPEN CAMPUS

Teleconference with students

MGMT 2026 – Production Operations

Management
Semester 1 – AY 2010/ 11

Charles Baisden
Sept 13th . 2010

1
 WELCOME
• Course Coordinator – CHARLES BAISDEN

• Main e-mail: charles.baisden@open.uwi.edu

• Personal e-mail: cchristusb@yahoo.com

• Telephone: 868-645-3347 (home)
» 868 – 681- 1403 (mobile)

2
 Contents
• Course Objectives

• Important dates & Delivery Schedule

• Course Assessment, rubrics, penalties

• Past Results

• Plagiarism

• Expectations and key points

• Key areas

• Additional Questions ??
3
 Course Objectives
• The transformation process - discuss & analyse

creates goods & services
• Design and set-up phase focus
• Apply the tools that operations managers use for
measuring and analysing this process
• Discuss problems faced by managers in a POM
environment
• Develop and evaluate different production
strategies open to the Operations Manager

4
 Important Semester Dates
SEMESTER 1
AUGUST – DECEMBER
2010

Registration August 22 – September 05, 2010

Semester Begins August 29, 2010

Teaching Begins September 06, 2010

Teaching Ends December 3, 2010

Examinations Begin December 6, 2010

Examinations End December 21, 2010

Semester Ends December 21, 2010

 MGMT 2026 Delivery Schedule
Week Date Unit # Unit Name Assignments
0 Aug 29th Orient
Orientation
ation
1 Sept 6th -12th Unit 1 Introduction and Overview
Sept 13th – 19th Operations strategy in a global Teleconference 1
2 Unit 2 with Coordinator
environment Sept 13th 7:30p.m. EC
3 Sept 20th -26th Unit 3 Demand forecasting and capacity strategy Graded discussion
Sept 27th – Oct Graded discussion
4
3rd
Unit 4 Product design and selection strategy Deadline Oct 3rd
5 Oct 4th – 10th Unit 5 Process selection and technology strategy
6 Oct 11th – 17th Unit 6 Facilities planning – Location strategy
7 Oct 18th – 24th Unit 7 Facilities planning – Layout strategy
Oct 25th – 31st Free week for completion of Problem Sheet Problem Assignment 2
8 submission deadline
Assignment Oct 31st 11:55pm EC
Nov 1st -7th
9 Unit 8 Human resource strategy
Nov 8th – 14th Teleconference 2 with
10 Unit 9 Quality management Coordinator
Nov 8th 7:30p.m. EC
11 Nov 15th -21st Revision & queries Participation marks due
Nov 22nd – 28th Quiz
12 Revision & queries [Nov 22nd – 28th]
Nov 29th – Dec Online evaluation of course
13
3rd
 MGMT 2026 Teleconferences

Date Time (E.C.)

Co-ordinator /
Monday Sept 13th 7:30 – 9: 30 p.m.
students

Co-ordinator /
Monday Nov 8th 7:30 – 9: 30 p.m.
students
 Course Assessment – MGMT 2026
Tutor
Assessment Student Submission
Feedback Weighting
Item Due Date
Due Date
Submissions & discussions up to Marks only by
Case analysis October 3rd 2010 Oct 10th
5%

Problem
Oct 31st 2010 Nov 15th 15 %
assignment

Online Quiz Week of Nov 22nd – 28th 2010 10 %

On-line Wk of Nov
[throughout] 10 %
participation 22nd – 28th
Final Exam 60%
Total 100%
 ASSESSMENTS - Course Work - MGMT 2026

• MULTIPLE CHOICE QUIZ [ 10 % ]

– BASED ON ALL UNITS [1 - 9]

• ASSIGNMENT = Problem Sheet – 3 Qu’s [ 15 % ]

– Based on Units 3, 6 & 7

• Mini-case Analysis [ 5%]

– General case although dealing with location decision

• DISCUSSION / PARTICIPATION [ 10 % ]
– based on activities within each unit, or
– based on tutor’s suggestion / presentation, or
– Course coordinator’s suggestions
– must be generated for every unit

• MARKING SCHEMES AND SOLUTIONS

– To be provided
9
 Penalties for Late Submission

• Penalties would be applied to:

– Case analysis [Late Posting / submission]
– Late Problem sheet submission
• Suggested penalties:
– One mark deducted for every full day beyond due
date
• Contributions to case discussion would be
separate from Unit discussions – own rubrics
 Minicase Rubric
TRAIT
Unacceptable
0 - 39 %
From written submission
The paper was not coherently
Quality of written written and it shows little
organization and flow. It did not
submission
address the questions asked. It uses
(not discussion incomplete sentences, incorrect
posting) grammar and has several spelling
errors
Student does not have grasp of
information; cannot answer any of
Knowledge & the questions about subject or uses
Understanding of facts not drawn from the case. Lacks
depth and understanding.
the situation
From interactive discussion
Does not show good netiquette.
Does not respond to any issues in
the discussion. Makes no postings
Communication other than submitted report.
Causes the group to ramble or stray
Contribution to off track too much, or contributes
highly irrelevant and distracting
Interactive points.
discussions
Acceptable
40 – 59 %
The paper was clear in parts
and only partly addressed the
questions.
There were minimal spelling
and grammatical errors.
Student is not fully comfortable
with the information and is able
to answer only some of
questions or some responses are
either inaccurate or not drawn
from the case. Incomplete
understanding.
Responds to some of the
discussions interactively but
gives no rebuttals nor
response to other queries.
Points are listed rather than
developed or repititions from
others. Or their discussion not
clearly developed and jump
from one thought to another.
Interactivity and participation
low but very relevant whenever
made.
Exemplary Weighti
60 % and over ng
The paper was clear, coherent
and directly addressed what
was required. It had no
misspellings or obvious 0.25
grammatical errors
Student demonstrates full
knowledge and understanding
by accurately answering all the
questions with facts all drawn 0.25
from the case.
Makes clear supported
arguments. Develops thoughts
rather than simply listing
ideasor repititions. Connects
main threads of discussion. 0.25
Uses acceptable vocabulary,
grammar and netiquette
[respect, courtesy etc]
Keeps the group on track by
managing time, providing
coaching or guidance, using
humor, or resolving differences, 0.25
as needed;
Intervenes when tasks are not
moving toward goals
 Participation Rubrics – MGMT 2026
Participation Units participated Contribution quality
Marks
Always on the “ball” , well informed & shows
consistently high standards in progressing
10 or 9 9 discussions. Highly interactive with other
students in at least 5 Unit discussions

Regular participant but not as interactive &

8 or 7 7 or more well prepared. Responds readily to tutor
promptings / exercises
Focus on queries and response to tutor
6 or 5 5 or more initiated exercises. Little interactivity (2 or
less) with other students.
Confined to queries in less than 4 Units. Little
4 or 3 3 or more (1 or less) or no participation in discussions

Low level of contributions – some response to

2 or 1 1-2 tutor ( 1 – 2 units). No queries.
0 0 No postings
 Online Exam Results with POM Courses

MGMT 3060 MGMT 2026

Grades
Semester 3
Semester 2 Semester 3 Semester 2 (Summer 2010)
Semester 1 Semester 3
(2008/9) (Summer 2009) (2009/10) (2009/10) (Summer 2010)

A or A - 29 % 30 % 20 % 11 % 52 % 14 %

B +, B , B - 34 % 24 % 30 % 18 % 23 % 22 %

C + to C - 21 % 24 % 20 % 12 % 14 % 33 %

D + or D 13 % 14 % 25 % 12 % 6% 30 %

F 3% 8% 5% 7% 5% 1%
 Plagiarism
• Students must Avoid Plagiarism
• If quoting from someone’s work put in “quotes” and
give proper recognition to the author
• Assignments when submitted should reflect the
work of individual students despite any group work
in reviewing course material & assignments
• Even so the submissions must not be the same
• Failure to strictly adhere to this should result in
penalties
• Accountability statements must be submitted with all
assignments to avoid them being rejected
 Key Points
• No tutorials scheduled
– [no face-to-face nor teletutorials]

• Participation and assistance of tutor - key

• Focus on E-tutors presentations and group

discussions including interactions with peers
 Expectations
• Keep up with weekly study schedule
• Participate in online discussions with your tutor and
fellow students
• Complete all assignments ahead of time
• Avoid Plagiarism –
– Failure may result in serious penalties
– All students must submit a Coursework Accountability
Statement with their assignments
– Found under the Quick Links in the left hand column of
course page

16
Unit # Unit Name Key areas
Introduction and Input-transformation-output. Examples from manufacturing &
Unit 1
Overview particularly services. Management schools & their evolution
Operations strategy in Differences between Corp, Functional & global. Rationale for global
Unit 2
a global environment strategy. Formulation of strategic plan.

Least squares/linear regression. Compare simple, weighted moving

Demand forecasting average and exponential smoothing. Use of excel for automatic linear
Unit 3
and capacity strategy regression trend line as well as table calculation to derive slope &
intercept values followed by excel graph.
Product design and Concept of value & relation to quality- use everyday examples. Service
Unit 4
selection strategy quality & monitoring strategies
Process selection and Everyday examples of technology applied to manufacturing as well as
Unit 5
technology strategy services
Focus on minimum cell cost and VAM methods. LP Formulation.
Facilities planning –
Unit 6 Students to try using “excel solver” to understand purpose of the
Location strategy
formulation – (not examinable)
Unit 7 Layout strategy Practice travel chart, activity chart & load distance techniques
Human resource Importance of job design in productivity. Ergonomics everyday
Unit 8
strategy examples. Time standards. Allowances – everyday examples.
Quality in context of global village. TQM in relation to operations as
Unit 9 Quality management
well as suppliers.
Thank You

Questions ??

18