ISO 14001 Environmental Management System (EMS) Manual: Saint John Energy

SAINT JOHN ENERGY
ISO 14001 Environmental

Management System (EMS) Manual
All Operations
Saint John Energy

ISO 14001 Environmental Management System (EMS) Manual - All Operations
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Table of Contents
1.0 Introduction 1
2.0 EMS Manual 2
3.0 CEA Sustainable Electricity Program 3
4.0 Context 4
4.1 Organization and Its Context ................................................................................................... 4
4.2 Needs and Expectations of Interested Parties ......................................................................... 4
4.3 Scope of the Environmental Management System ................................................................. 5
4.4 Environmental Management System ...................................................................................... 5
5.0 Leadership 6
5.1 Leadership and Commitment .................................................................................................. 6
5.2 Environmental Policy ............................................................................................................... 6
5.3 Organizational Roles, Responsibilities and Authorities ........................................................... 8
6.0 Planning 10
6.1 Actions to Address Risks and Opportunities .......................................................................... 10
6.1.1 General ................................................................................................................................... 10
6.1.2 Environmental Aspects .......................................................................................................... 10
6.1.3 Compliance Obligations ......................................................................................................... 12
6.1.4 Planning Action ...................................................................................................................... 12
6.2 Environmental Objectives and Planning to Achieve Them .................................................... 12
6.2.1 Environmental Objectives ...................................................................................................... 12
6.2.2 Planning Actions to Achieve Environmental Objectives ........................................................ 13
7.0 Support 14
7.1 Resources ............................................................................................................................... 14
7.2 Competence ........................................................................................................................... 14
7.3 Awareness .............................................................................................................................. 15
7.4 Communication ...................................................................................................................... 15
7.4.1 General ................................................................................................................................... 15
7.4.2 Internal Communication ........................................................................................................ 16
7.4.3 External Communication........................................................................................................ 16
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7.5 Documented Information ...................................................................................................... 17

7.5.1 General ................................................................................................................................... 17
7.5.2 Creating and Updating ........................................................................................................... 17
7.5.3 Control of Documented Information ..................................................................................... 18
8.0 Operation 20
8.1 Operational and Planning Control ......................................................................................... 20
8.2 Emergency Preparedness and Response ............................................................................... 21
9.0 Performance Evaluations 23

9.1 Monitoring, Measurement, Analysis and Evaluation............................................................. 23
9.1.1 General ................................................................................................................................... 23
9.1.2 Evaluation of Compliance ...................................................................................................... 24
9.2 Internal Audit ......................................................................................................................... 24
9.2.1 General ................................................................................................................................... 24
9.3 Management Review ............................................................................................................. 26
10.0 Improvement 27
10.1 General ................................................................................................................................... 27
10.2 Nonconformity and Corrective Action ................................................................................... 27
10.3 Continual Improvement ......................................................................................................... 27
Figures
Figure 1 – ISO 14001 Environmental Management System Framework .................................................. 2
Figure 2 – Saint John Energy Corporate EMS Reporting Organization Chart ............................................ 9
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1.0 Introduction
An increasing number of businesses are reflecting a current trend in Canada and elsewhere to integrate
the management of environmental issues pertaining to their company with all other aspects of the
business. Such organizations are working to ensure that each of the components of their activities take
into account what is in the best interest of the customer, Saint John Energy (SJE) and the environment,
both for the present and for the future.
A common tool for organizations wishing to adopt this approach is implementation of an Environmental
Management System (EMS) which adheres to the principles of ISO 14001. SJE has committed to such a
sustainable approach to operations through their membership in the Canadian Electricity Association
(CEA). The Association has stipulated that member distribution utilities must have an ISO 14001
compatible or registered EMS. Maintaining SJE's EMS ensures that it continues to conduct its business in
a proactive, environmentally accountable, and socially acceptable manner.
SJE's EMS is a comprehensive system for managing its environmental risks and opportunities and
integrating environmental matters into the utility's overall management system. The EMS serves as a
planning tool to allow SJE to continually improve and refine its operations.
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2.0 EMS Manual

This EMS Manual provides details of the policies and processes for SJE to have sound environmental
management practices in all areas of its operation. Effective use of the EMS allows SJE to maintain and
improve environmental performance by controlling the impact of their activities on the environment.
The EMS is an integral part of the overall management system that includes organizational structure,
planning activities, responsibilities, practices, procedures, processes and resources for developing,
implementing, achieving, reviewing and maintaining the environmental policy.
SJE has utilized the standard described in the International Organization for Standardization (ISO) 14001
as issued by the Standards Council of Canada as CAN/CSA-ISO 14001-15 "Environmental Management
Systems - Requirements with Guidance for Use". The approach to implementation is defined as a model,
which is shown on Figure 1, and shows the sequence from the policy to planning, implementation and
operation, checking and corrective action and management review. The principle of continual
improvement is provided by the "performance evaluation" item in the model from which
corrective/improvement items are regularly fed into the system resulting in updating of the procedures
as appropriate.
Figure 1 – ISO 14001 Environmental Management System Framework

Source: CAN/CSA-ISO 14001-15
The commitments defined above and the approach presented in Figure 1 has been reflected in this EMS
Manual. The document is structured to reflect the headings defined in the ISO 14001 Standard.
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3.0 CEA Sustainable Electricity Program

Sustainable Electricity™ is a mandatory sustainability program developed and implemented by CEA and
its Corporate Utility Members. The program promotes the integration of sustainability in business
decision-making and continual performance improvement of CEA members. Together, CEA and its
Corporate Utility Members are committed to sustainable development, which is defined as:
“Pursuing progressive business strategies and activities that meet the needs of the present, while
enhancing the environmental, social, and economic resources that will be needed in the future.”
Foundational elements
While the Sustainable Electricity™ Program is responsive to the diversity of its Corporate Utility
Members, the program is founded on the following elements:
 All Corporate Utility Members agree and adhere to the Sustainable Development – Corporate
Responsibility Policy;
 All Corporate Utility Members report on their Sustainable Electricity key performance indicators,
which are synthesized in an annual report;
 Individual company sustainability performance is verified; and
 A Public Advisory Panel provides feedback on the members’ sustainability performance.
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4.0 Context
4.1 Organization and Its Context
SJE is owned by the City of Saint John, and accountable to our 36,400 residential, commercial and
industrial customers for reliable service at rates that are among the lowest in the region.
The important risks and opportunities that are currently affecting the way the organization manages its
environment responsibilities are as follows.
 Size (large area for the number of customers);

 Financial-increased costs and pressure not to increase rates;
 Monopoly;
 CEA membership;
 ISO 14001 EMS;
 Climate change (more storms);
 Aging infrastructure (replacement);
 Grid modernization; and
 Reduced customer energy consumption
4.2 Needs and Expectations of Interested Parties

SJE has determined the relevance of the different subject matter items through various interactions with
interested parties including but not limited to:
Annual Community General Meetings – open to all interested parties, larger ones are directly invited.
Attendees are given feedback cards and there is a question and answer period at each meeting.
Attendees historically have included rate payers, government officials, the press and other interested
parties.
Customer Focus Groups – covering a broad range of topics across the range of our business operations.
Customers provide feedback on how we are performing and where they feel we should concentrate our
efforts as we move forward.
Customer surveys – questions include rating SJE’s safety performance, environmental stewardship,
reliability and many other areas. Customers provide feedback on the areas of most importance and
strategic plans are put in place to address their concerns.
Open City Council Meetings – presentations are made at least annually to the Mayor and Council at
open sessions of City Council. Past performance and strategic vision for the future are presented in this
transparent manner.
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Quarterly Staff Meetings – staff present project updates to all employees on a regular basis thus
increasing the transparency of operations to them.
Website – SJE’s public website is a wealth of information for interested parties and provides a conduit
for asking questions to various departments.
The input from all of these methods is used to ensure SJE is addressing the concerns of our interested
parties in a timely manner. Those considered to have an interest in SJE’s environmental performance as
well as their needs and expectations are summarized in the table below.
Compliance
Interested Parties Needs and Expectations
Requirement?*
SJE Board of Commissioners Internal EMS Conformance Yes
City of Saint John Internal Cost sustainability and competitiveness No
SJE employees Internal EMS program elements and Internal Yes

performance reporting
Regulatory and other agencies External Compliance and reporting Yes
Customers External Cost competitiveness and No

environmentally responsible
Suppliers External None No
Neighbors and others External Communication No
*For specific compliance obligations refer to the Compliance Register in Appendix A.
4.3 Scope of the Environmental Management System

The EMS as it applies to the distribution of electricity, including building maintenance, administration
activities, purchasing, fleet management and field activities (substation, street and city lighting, pole and
wire maintenance).
4.4 Environmental Management System

The requirements of the ISO14001:2015 Standard and other SJE requirements are described in this EMS
Manual and referenced documents within, related to the following main elements:
4.0 Context of the Organization
5.0 Leadership
6.0 Planning
7.0 Support
8.0 Operation
9.0 Performance Evaluation
10.0 Improvement
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5.0 Leadership
5.1 Leadership and Commitment
The Chairman and Board of Commissioners (Board) are the ultimate reporting body for SJE. The
Management Team, defined below, is committed to proactive leadership and accountability in
implementing and maintaining SJE’s EMS. The Management Team will be well versed in the EMS and
incorporate appropriate environmental management practices into general business activities as they
are determined to be relevant.
5.2 Environmental Policy

The President and CEO endorses in writing the facility’s Environmental Policy and ensures that it is
communicated to all persons working for or on behalf of SJE as summarized in the table below.
Environmental Policy Communication
Posted in the lobby of the head office

Existing Employees
During employee awareness training
New Employees During new employee orientation prior to commencing work
Contractors During contractor orientation prior to commencing work
Posted in the lobby of head office

The public
Posted on the external website
Environmental Policy Review Process

The activities, products and services provided by SJE are reviewed by the President and CEO annually to
ensure that they are consistent with the goals of the environmental policy.
The Board of Commissioners conducts an annual review of the Environmental Policy statement to
ensure its suitability with respect to SJE operations and the expectations of its interested parties.
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5.3 Organizational Roles, Responsibilities and Authorities

The corporate organizational structure for the implementation, review and maintenance of SJE's EMS is
shown in Figure 2. The EMS is designed to be integrated with SJE's overall management system. The
roles and responsibilities for key individuals with respect to the EMS are outlined below.
President and Chief Executive Officer (CEO) has the overall responsibility for implementing the
environmental policy and subsequent EMS. The President and CEO reports to the Board of
Commissioners and is responsible for implementing their directions on all matters including matters
related to the EMS as they relate to management and operations. The President and CEO have
appointed the HSE Coordinator responsible for the day-to-day management of the EMS, including audits,
performance reviews, etc.
Vice President of Finance and Administration and Vice President of Engineering and Operations
(Executive Managers) are responsible to the President and CEO for the environmental performance of
their divisions and must integrate the requirements of the EMS with SJE's other management
requirements.
Health, Safety and Environment Coordinator (HSE Coordinator) reports to the Manager of Shared
Services and is responsible for all issues and aspects relating to the EMS across the organization. The
HSE Coordinator provides support to the Managers with respect to maintenance of the EMS and
monitoring of environmental performance in each department to ensure its requirements are met.
Duties of the HSE Coordinator include:
 amalgamation of monthly reports from the Managers on environmental performance into
quarterly and annual summary reports for submission to the President and CEO;
 coordination of environmental budgets for training and other environmental performance
related activities as necessary and amalgamation for submission to the President and CEO;
 scheduling and implementation of training programs;
 review and prioritization of expenditures to address environmental matters; and
 possession of current knowledge with respect to legislation and industry requirements as they
pertain to activities of SJE.
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Figure 2 – Saint John Energy Corporate EMS Reporting Organization Chart
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6.0 Planning
The following sections outline the environmental risks and opportunities associated with the daily
activities of SJE and compliance requirements to which the utility must adhere. Following identification
of the environmental requirements, a series of objectives are defined to ensure that SJE meets the
corporate environmental policy goals as well as regulatory requirements.
6.1 Actions to Address Risks and Opportunities

6.1.1 General
The majority of risks and opportunities within the EMS scope are managed via engineering controls and
operational procedures as they relate to environmental aspects, compliance obligations and other
requirements further detailed in Section 8.0.
6.1.2 Environmental Aspects

Under ISO 14001, environmental aspects are defined as "...an element of an organization's activities,
products or services that can interact with the environment." SJE’s EMS addresses the aspects of SJE's
operations that could potentially impact air, water, land and/ or social systems.
There are several components that make up SJE's operations and daily activities, not all of which have
environmental concerns associated with them. Activities include, but are not limited to, the following:
building maintenance (including grounds keeping), administration activities (paper use, toner cartridge
replacement, etc.), purchasing, fleet management, and various field activities. Following discussions
with representatives of the administration, engineering and operations departments and the HSE
Coordinator, environmental aspects of concern were identified as those which may adversely impact air,
water or terrestrial resources. These are identified in the Aspects Identification Process below and
summarized in the Environmental Aspects Table in Appendix A.
Criteria used to evaluate the significance of potential impacts associated with each of the aspects
includes consideration of the following:
 scale of potential impact;
 severity of potential impact;

 probability of occurrence;
 duration of potential impact;
 potential regulatory and legal exposure;

 difficulty to change impact;
 cost to change impact;
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 effect of change on other activities and processes;
 concerns of interested parties; and

 effects on public image.
For each aspect, the above criteria were scored 0 to 3 (0 = low, 3 = high) for a maximum total score of 30
for each aspect. The totals were then used to categorize the overall impact as low (total less than 16) or
high (total greater than or equal to 16). See Appendix A for a tabulation of the significance of the
environmental aspects.
Aspects Identification Process
1. SJE has developed and evaluates its aspects based on a review of its operation that could potentially
impact air, water, land and/or social systems as outlined above.
2. SJE commits to a yearly review of its aspects. New or modified activities, operations, products
and/or services require an aspect review prior to implementation.
3. New aspects are developed or existing ones modified with the consultation of the affected
departments.
4. All environmental aspects are grouped into categories for ease of handling and review. Categorized
aspects are listed in the Environmental Aspects Table in Appendix A.
5. Grouped aspects are evaluated to determine the significance of the potential environmental
impacts using the SJE Environmental Aspects Evaluation Form in Appendix B.
6. The identified evaluation results are summarized in the Environmental Aspects Table.
7. Significant Aspects are addressed utilizing the Objectives Process outlined in Section 6.2.1.
The review is done annually or sooner if new or modified activities occur.
Activities conducted at SJE that were determined to have potentially adverse environmental impacts
associated with them include activities associated with:
1. Waste Management;
2. Building Management;
3. Hazardous Materials Management;
4. Materials/Product Management; and
5. Pesticide Usage.
The key environmental aspects associated with these activities and for which procedures have been
developed include:
 solid waste generation (any product that cannot be recycled or used as feedstock for another
process);
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 hazardous waste generation/handling/accidental discharge;
 use of unsustainable /non-green products;

 generation of exhaust, fugitive dust, noxious fumes; and
 resource consumption.
Life cycle considerations have been incorporated into the procedures as appropriate
6.1.3 Compliance Obligations

SJE operates within the boundaries of the City of Saint John, within the Province of New Brunswick. The
EMS therefore addresses the applicable municipal, provincial and federal environmental legislation.
Legislative update sources for SJE are the monthly Royal Gazette and the monthly Workplace
Environment, Health & Safety Reporter from Templegate and relevant government websites. The HSE
Coordinator communicates regulatory changes to affected employees by e-mail.
6.1.4 Planning Action

SJE utilizes the following business processes to address its compliance obligations based on its risk and
opportunities and significant environmental aspects:
Compliance Obligation Process

1. Compliance obligations outlined in Section 6.1.3 are reviewed to identify sections applicable to SJE
activities.
2. Employees whose duties are impacted by compliance obligations are trained as per procedure every
3 years or when major changes to legislation occur.
3. Unforeseen incidents that result in a non-compliance must be mitigated immediately to bring the
situation into compliance. Regulatory agencies must be advised of the non-compliance as per the
applicable legislation.
6.2 Environmental Objectives and Planning to Achieve Them

6.2.1 Environmental Objectives
The environmental objectives are derived from the requirements of the Policy statement, the risks and
opportunities (includes, significant environmental aspects (environmental aspects ranked as "high"), and
CEA’s Sustainable Electricity Program goals.
The objectives tables in Appendix A are designed to provide specific action items which, when
implemented, will result in each of the action items being reflected in the SJE’s means of operation.
Targets (action) show, where feasible, a measurable means of determining performance and thus the
achievement of improvement. The Strategic Environmental Planning Package in Appendix A provides a
summary of CEA’s current program goals, strategic pillars and top priorities.
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6.2.2 Planning Actions to Achieve Environmental Objectives

The environmental management program component of the EMS provides the framework for SJE and its
employees to follow to achieve the objectives outlined in Section 6.2.1. The environmental
management programs or processes are subject to change as objectives are achieved and new ones are
set. In addition to providing a road map for achievement of the objectives, the processes also identify
line responsibility and assign accountability within SJE for the success of the EMS.
To achieve some of the objectives, SJE considers the use of the best available technology or best
available product/material (life cycle) approach where practical.
The environmental objectives are reviewed periodically and revised to reflect changes in circumstances
or recommendations from periodic audits of the EMS. This, in effect, provides the means by which
continual improvement is achieved.
SJE utilizes the following process to establish its environmental objectives:
Establishing Objectives Process
1. SJE develops its objectives based on a review of its environmental policy, compliance obligations,
significant environmental aspects financial and other constraints.
2. SJE commits to quarterly review of its objectives to determine performance of the EMS.
3. New or modified activities, operations, products and/or services to be utilized by SJE are reviewed
prior to implementation to identify risks and opportunities and to ensure they are consistent with
the current environmental policy, compliance obligations, existing objectives and environmental
management programs.
4. New objectives and environmental management processes are developed, or existing ones modified,
as required.
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7.0 Support
7.1 Resources
The following types of resources are used by SJE to maintain and continually improve environmental
performance:
 Financial resources
o An annual expense budget which allocates monetary funds to operate the organization.
o An annual capital budget which allocates monetary funds for larger financial investment.
This includes expenditures planned through a capital review process for upgrades to
pollution control devices, critical maintenance assets, or new equipment.
 Technological resources
o Pollution control devices installed, operated, and maintained to support regulatory
compliance.
o Operational equipment and supplies to manage its environmental aspects.
 Human resources (e.g. specialized skills and knowledge);
o Employees are assigned various roles and responsibilities to facilitate daily operational
activities. These daily operational activities support the EMS efforts to be in compliance,
prevent pollution, and continually improve upon identified opportunities.
7.2 Competence
Successful implementation of the EMS requires that employees at all levels are made aware of the
existence and purpose of the EMS and their role in the achievement of improved environmental
performance.
Employee training (as applicable to employee responsibilities at SJE) and competency as a result of this
training will ensure that the goals of the environmental policy and objectives are achieved. Various types
of training that are required to implement, review and improve the EMS include:
 training of senior management to increase awareness of the strategic importance of
environmental management and environmental legislation within the industry and SJE;
 training of all employees to increase general environmental awareness regarding daily

operations;
 specialty training to enhance the skills of all employees, particularly those whose responsibilities
could impact the environment; and
 compliance training for those employees whose responsibilities could affect compliance.
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SJE utilizes the following process to train and ensure the competence of its employees:
Employee Training and Competence Process
1. Training needs can be identified by Employees, Supervisors, Managers, the HSE Coordinator, Tools
and Materials Committee, the JHSC and communicated to the Managers.
2. Training is provided using seminars, videos, awareness programs and/or workshops.
3. Training includes the consequences of not following environmental requirements.
4. The HSE Coordinator reviews the training needs with respect to requirements and produces an
Annual Training Plan to be approved by the President and CEO. The HSE Coordinator monitors
implementation.
5. Individuals receiving training provide confirmation of successful completion of the training to the
HSE Coordinator.
6. Competency is determined through testing of individuals on their respective training subjects and
takes one or more of the following forms: written, oral, practical or on-the-job observation.
7. Results of the testing are in written form and presented on an individual basis as pass/fail, percent
correct or acceptable/unacceptable.
8. Results of testing are filed in the EMS-related filing system as per Section 7.5.3.
7.3 Awareness
SJE utilizes the following process to promote awareness of the EMS and its function to all employees:
1. An information session to raise the awareness and general importance of environmental issues
associated with activities and operations carried out at SJE particularly with respect to the
importance of achieving and maintaining its registration under ISO 14001.
2. Using newsletters, notice boards, e-mails, etc. on a regular basis to report on the progress of the
environmental objectives and performance with respect to continual improvement.
7.4 Communication
7.4.1 General
Communication across SJE at all levels of management and operations is essential to the success of the
implementation of the EMS. SJE has both internal and external communication processes which address
the results of the EMS monitoring.
Senior Management has chosen to communicate environmental performance to the public through its
Website, by opening its facility to the public and through its marketing and communications (e.g. Annual
Report).
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7.4.2 Internal Communication

SJE utilizes the following process for internal environmental communication:
Internal Environmental Communication Process
1. Internal environmental issues and concerns must be written on the Proactive Risk & Opportunity
Form and submitted to the Department Supervisor.
2. The supervisor submits the Proactive Forms to the HSE Coordinator for review and action.
3. Results of the review are relayed to the originator if the form has been signed.
4. The completed form, with date of action and action taken is filed as per the Document Control
Process in Section 7.5.3.
5. The issue or concern raised on the form is added to the Proactive Risk & Opportunity Summary Log.
7.4.3 External Communication

SJE utilizes the following process for external environmental communication:
External Environmental Communication Process
1. External regulatory communications relating to environmental issues are managed by the HSE
Coordinator with direction from the President and CEO.
2. All incoming and outgoing environmental communications must be signed-off by the Manager
receiving the communication and the HSE Coordinator.
3. Environmental communications must be filed as per the Document Control Process in Section 7.5.3.
4. Environmental communications specific to a department or addressed to someone other than the
HSE Coordinator must be handled per the addressee and then follow Steps 2 and 3 above.
5. The Proactive Forms are submitted to the HSE Coordinator for review and action.
6. Results of the review are relayed to the originator if the form has been signed.
7. The completed form, with date of action and action taken is filed as per the Document Control
Process in Section 7.5.3.
8. The issue or concern raised on the form is added to the Proactive Risk & Opportunity Summary Log.
9. Media/public communications must be handled by the President and CEO or his alternate following
consultation with the HSE Coordinator.
10. The results of the EMS audit are made available to the public annually by the HSE Coordinator.
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7.5 Documented Information

7.5.1 General
SJE has established and implemented an EMS Manual in paper and/or electronic format to:
i) Describe the core elements of the management system and their interaction; and
ii) Provide direction to related documentation (included in Appendix B).
7.5.2 Creating and Updating

SJE utilizes the following process to review the EMS Manual:
EMS Manual Review Process
1. The EMS Manual is reviewed twice a year by the HSE Coordinator.
2. The EMS Manual is periodically reviewed by all SJE employees and used for information purposes as
well as practical applications.
3. Employees initial the "sign-off" sheet at the front of their manual and return it to the HSE
Coordinator for filing as per the Document Control Process in Section 7.5.3 to confirm receipt.
SJE utilizes the following process to create and revise environmental documentation:
Environmental Documentation Creation and Revision Process
1. Requests for new EMS documentation or changes to existing documentation are submitted to the
HSE Coordinator on the Proactive Form for review;
2. The HSE Coordinator reviews the requests and discusses with the appropriate manager(s) to
determine if they will be adopted;
3. Revisions to existing documents are shown in red text;
4. Document revisions are indicated by a sequential revision number as well as the revision date.
5. The HSE Coordinator informs employees of new documents and revisions within one week of being
prepared with directions for insertion into hard copies of the EMS Manuals;
6. Employees incorporate revisions to their manuals in a timely fashion following receipt of such from
the HSE Coordinator to ensure it remains current;
7. Electronic documentation is deleted when a new revision is introduced.
8. Paper and electronic documentation no longer required is deleted or destroyed.
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7.5.3 Control of Documented Information

Maintenance of the EMS and related environmental documentation as they pertain to the performance
of the EMS provides tangible evidence of the success of the implementation of the system. SJE utilizes
the following process to manage documented information in support of the EMS:
Document Control and Maintenance Process
1. Each EMS Manual is numbered and the allocation recorded;
2. Page numbers and revision dates must be present on all pages of documentation;
3. Paper copies of documentation are legible, easily retrieved and protected against damage,
deterioration or loss;
4. Electronic copies of documentation are available to employees in a read only format with editing
control and authority only with the HSE Coordinator or their designate;
5. A central EMS Master Filing System for all environmental documentation is maintained by the HSE
Coordinator. Examples of documentation in the filing system include, but are not limited to, the
following:
 environmental test results;
 waste transportation manifests;
 certificates of destruction for hazardous waste;
 quarterly reports relating to environmental performance;
 annual summary reports on performance of the EMS;
 internal and external audit results;
 training documents, schedules and budgets;
 incident and accident reports (including field book summaries, hazard reports);
 internal/external correspondence pertaining to the EMS or environmental matters;
 department-specific documents (i.e. SDS information, daily building inspection reports);
 relevant legislation and industry standards/protocols and other applicable requirements;
 proactive environmental hazard reports;
 regulatory and other filings (SF6, ePCB and CEA Sustainable Electricity Program SEP);
 comments/improvement suggestions received with respect to the EMS;
 instructions from the President and Board of Commissioners; and
 any other matters related to the performance of the EMS.
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3. Documentation in the EMS Master Filing System is catalogued and dated.

4. Documentation in the EMS Master Filing System must be kept for a minimum of two years then
removed and placed in the designated storage cabinet for a minimum of six additional years as per
the Compliance Document Retention Matrix;
5. Environmental test results must be kept eight years past the asset disposal date; and
6. Documents of external origin are controlled via either electronic format on the server network or in
hard copy versions.
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8.0 Operation
8.1 Operational and Planning Control
SJE develops the operational capabilities and systems to achieve the goals of the EMS through the
implementation of the procedures derived from the environmental objectives.
The Board of Commissioners reviews and adopts new and modified processes for subsequent
implementation at SJE.
Operational Control Process Examples
Building, Substation Yard, Substation Maintenance, and Transformer Inspection Programs
SJE has a process by which it monitors potential site impacts. These impacts could be a result of
activities on neighboring properties impacting the SJE site or activities conducted by SJE impacting
neighboring sites. This monitoring is done as part of the Building, Substation Yard, Substation
Maintenance, and Transformer Inspection Programs (see inspection forms in Appendix B). Building
inspections are conducted monthly by building maintenance employees. Substation yard inspections
and transformer inspections are conducted yearly by substation maintenance employees and linemen
respectively. Examples of processes in place at SJE are described below and other supporting
operational procedures are provided in Appendix C.
Global Harmonization System (GHS) Program
The GHS program (formerly WHMIS) is a process used to identify and control hazardous materials in the
workplace. The GHS Manual contains a master list of hazardous materials, material safety data sheets
(SDS) on all identified hazardous materials and a temporary product trial section. The four manuals are
placed in Engineering, Operations, Purchasing and Stores Departments and are reviewed yearly. Training
is on a three year basis or as training evaluations dictate. Compliance audits are conducted yearly.
Vehicle Inspection and Maintenance Program
The Vehicle Inspection and Maintenance Program is a comprehensive process used to ensure vehicles
are working in a safe and efficient manner. The program is through the Supply and Services Department
and all maintenance is contracted out.
Contracting-out/Tendering Process
The Contracting-out/Tendering process is used by the Purchasing Department to ensure subcontractors
are made aware of SJE's Environmental Policy and EMS Program requirements. Applicable contracts
specify that the contractors work must comply with SJE policy and specified requirements including
proof of training. The Purchasing Department currently uses a Contractor Responsibility for Safety and
Environment Form and a Contractor Checklist-Evaluation Information Form in Appendix B as part of the
contracting process which is renewed every year. Jobs are planned and tracked using the Job Folder
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Checklist in Appendix B. The checklist is used to open the job file, track and monitor progress and finally
close the job.
Herbicide/Pesticide Application Program

This program is used by the Purchasing Department to control plant growth and pests within SJE’s
substations. It ensures applications are performed by a licensed contractor or licensed maintenance
staff. Only over-the-counter herbicide and pesticide consumer products are used and all applications are
logged. The Environmental Emergency Response Guide is used to address spills.
Bird/Species at Risk Standard Operating Procedure (SOP)
This SOP developed by SJE is used to ensure bird safety before filling in bird holes in poles and it is
maintained in the SOP Manual.
SJE will review operating practices on an on-going basis (e.g., emergency situations, hazardous material
handling and storage) and develop additional procedures to address planned and unplanned operating
conditions.
8.2 Emergency Preparedness and Response

SJE has developed an Environmental Emergency Response Guide to control some of the key activities
and operations that are associated with its environmental risks (i.e., PCB handling and spill response).
The Environmental Emergency Response Guide distributed to all Operations employees and is the
responsibility of the HSE Coordinator.
SJE maintains emergency response capabilities to respond within the same reporting shift to any known
emergency problem. SJE provides a full spectrum of emergency response services from immediate
response and containment to subsequent investigations and final restoration. As part of these
capabilities, SJE maintains an on-going relationship with a number of key service providers, including a
number of:
 excavation contractors;
 oil pumping contractors;
 analytical laboratories;
 soil disposal facilities; and
 hazardous waste disposal facilities.
SJE coordinates the activities of the service providers to ensure emergencies are properly addressed. SJE
also maintains a relationship with the provincial regulators in New Brunswick. In many instances, where
time is of the essence, SJE will work with the regulators to minimize the impact of a spill occurrence.
Depending on the location, there are a number of agencies which may be contacted. These include the
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New Brunswick Department of Environment and Local Government, Federal Emergency Response, RMCP
and local police, Fire Department, Provincial - Emergency Response Contacts, and Occupational Health
and Safety Commission.
SJE reviews its emergency response procedures on an annual basis or following an accident or
emergency situation, to determine the continuing suitability of the plans. Revisions are made and
documented as applicable. Procedures outlined for emergency response are tested periodically (mock-
disasters) where practical to ensure success.
SJE uses the following general process to outline activities involved in the event of an emergency
response involving a spill.
Emergency Spill Response Process
1. Immediately upon notification of a spill incident, SJE will mobilize the necessary resources to make
an initial assessment of the situation. Based on information provided and the Environmental
Emergency Response Guide, a response plan will be formulated accordingly.
2. Upon arrival at the site, SJE employees and contractors will stay upwind of the spill and assess the
situation from a personal and public safety perspective. If in doubt, SJE employees and contractors
will not go near the spill but will cordon off the scene and safely attempt to obtain emergency
telephone numbers and identify the material spilled.
3. Once the work area has been determined safe to work, SJE employees and contractors will take all
reasonable action to stop the spread of spilled materials by blocking drainage ditches and catch
basins, digging trenches, creating dykes, and/or spreading an absorbent. Depending on the nature
of the accident or spill, different regulatory agencies will be contacted as required.
4. SJE will coordinate the cleanup of spilled material in consultation with the regulatory agencies. This
will include:
 assessment of the site conditions and environmental impacts;
 assessment of the potential for containment and collection;
 deployment of on-site personnel to contain and clean up spilled material if within their
capability;
 call in spills response contractor if required;
 arrangement of disposal of contaminated material and cleaning materials;
 arrangement of confirmation of cleanup;
 preparation and distribution of a written report on the incident; and
 take necessary precautions to ensure that the incident does not occur again.
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9.0 Performance Evaluations

9.1 Monitoring, Measurement, Analysis and Evaluation
The intent of performance evaluation activity, described in the ISO 14001 model (see Figure 1), is to
ensure that environmental performance is regularly monitored so that items requiring attention are
identified and the appropriate corrective action is put in place. It is by this means that "continual
improvement" is achieved in accordance with the ISO 14001 premise.
9.1.1 General
Monitoring, measuring and analyzing SJE’s environmental performance helps ensure that the
environmental objectives and other performance indicators are being met. This enables SJE to:
 gauge environmental performance;
 identify areas where corrective action is needed;
 analyze causes of problems; and
 improve performance and increase efficiency.
Calibration of environmental equipment ensures measurement accuracy and precision. Currently the
calibration of equipment is contracted out. Chlor-N-Oil PCB oil field test kits come with instructions for
use, are a one-time use kit and require no on site calibration.
The SEP Program requires SJE to monitor and report yearly on eleven environmental indicators following
the SEP Reporting Guidelines. The reported information is be audited by the CEA currently on a four
year cycle.
Managers are to ensure that targets (actions) set by the SEP Program through objectives (see Appendix
A) are being met by their departments.
The following is a description of the monitoring and measurement process for assessing environmental
performance:
Monitoring and Measurement Process
1. SJE monitors its activities in the following areas: energy distribution, field work, fleet vehicles,
building maintenance, purchasing and administration.
2. SJE monitors and measures the following environmental indicators as required under the SEP
Program as a member of CEA: internal energy efficiency, reuse of electrical insulating oil, spills, PCB
management, public reporting of environmental performance, response to external input
concerning environmental performance and evidence of an effective employee awareness and
training program.
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3. SJE gauges its environmental performance by benchmarking its environmental indicator

performance to CEA's most current Utility SEP Summary Report.
4. SJE measures the above-mentioned items as detailed in the CEA Guidelines for the SEP Utility
Progress Reports.
5. SJE monitors its compliance obligations as listed in the Compliance Register in Appendix A. SJE
prepares and issues required annual government and agency compliance monitoring and
measurement reports as follows:
a. CEA SEP Report due by April 23;
b. Federal HWIN Hazardous Waste Generation/Disposal Registration Report due between Jan 1
and Feb 15;
c. Provincial Watercourse and Wetland Permit renewal every 5 years (expires January 31, 2022);
d. Provincial PCB storage report due by June 10; and
e. Federal online PCB e-registration due by March 31.
Compliance and other EMS related activities are summarized in the Recurrent Task List in Appendix D.
9.1.2 Evaluation of Compliance

SJE utilizes the following process for evaluating compliance with applicable environmental
requirements:
Compliance Evaluation Process
1. Internal EMS audits are conducted quarterly.
2. Environmental compliance audits are conducted every three years or when changes occur.
3. Internal compliance audits are recorded using the Audit Checklist, Summary Report Form, Crane
Mountain Compliance Checklist and PCB Compliance Checklist in Appendix B. A number of other
legislation specific checklists are also used internally.
9.2 Internal Audit

9.2.1 General
Internal EMS audits are conducted on random activities by the JHSC on a quarterly basis. External audits
are conducted every two years by a certified external environmental auditor appointed by the Board of
Commissioners. Activities audited for either internal or external audits will be based on the
environmental significance of the particular activity and previous audit performance.
The audit process determines the conformity of the EMS to the systems described in the manual (proper
implementation and maintenance) and to the ISO 14001 standard. This provides management with
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information on the success of the implementation of the EMS. SJE utilizes the following process for
conducting internal EMS Audits:
Internal Environmental Audit Process
1. Portions of the EMS are audited quarterly internal auditors (JHSC members). If non-conformances
are found, then the particular area is audited at an increased frequency, determined by the HSE
Coordinator in consultation with the JHSC, until performance improves.
2. Internal auditors receive formal training in the ISO 14001 standards and auditing procedures from a
qualified person or organization.
3. The schedule of items to be audited is presented by the HSE Coordinator to the President and CEO a
minimum of once per year for approval.
4. Monthly JHSC meetings are held to address which areas are to be audited, when the audit will occur,
who will audit each area and what the auditors will be looking for. This information is documented
in the meeting minutes.
5. The JHSC has developed Audit Checklists for auditing each different area of the EMS. A sample of
the forms is included in Appendix C. The audits cover policies, procedures, legislation, instructions
and evidence of implementation of the EMS.
6. The JHSC notifies the Department Supervisors of the audit date and areas being audited.
Department Supervisors indicate the contact person(s), as applicable, representing each area to be
audited.
7. During the audit, the Audit Checklist is used to ask questions and record compliance/noncompliance
and objective evidence supporting this conclusion.
8. If a non-conformance is found, other similar examples should be investigated to determine if the
non-conformance is evidence of a single occurrence or of a systemic problem.
9. After completing the audit, the JHSC member documents non-conformances as Corrective Action
Requests or as Observation Notes, as outlined in the Non-conformance and Corrective Action
Process in Section 10.2.
10. A post audit meeting is held with the Department Supervisor to review results and answer any
questions.
11. The JHSC member prepares an Internal Audit Summary Report for the HSE Coordinator. The
Summary Report identifies the components of the EMS audited and the results.
12. The HSE Coordinator summarizes and reviews the results of internal audits at the next Executive
Meeting.
13. Copies of the Internal Audit Summary report and associated documents are filed in the EMS Master
Filing System.
14. The HSE Coordinator ensures the Corrective Action Requests are followed up in accordance with
Non-conformance and Corrective Action Process in Section 10.2.
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9.3 Management Review

The Board of Commissioners will review the performance of the EMS on a regular basis (at least once
every six months) to ensure its continued suitability, adequacy and effectiveness. On the basis of these
reviews, improvements and refinements of the EMS will be authorized, thus providing for the continual
improvement of the system as specified in ISO 14001.
Management Review Process
1. The results of the internal audits and ongoing environmental summary reports will be consolidated
by the HSE Coordinator for submission to the Management Team and to the Board of
Commissioners at least once every six months. The review process will include the following inputs:
a) The status of actions from previous management reviews;
b) Changes in:
1) external and internal issues that are relevant to the EMS;
2) the needs and expectations of interested parties, including compliance obligations;
3) the significant environmental aspects;
4) risks and opportunities.
c) The extent to which environmental objectives have been achieved;
d) Information on the facility’s environmental performance, including trends in:
1) nonconformities and corrective actions;
2) monitoring and measurement results;
3) fulfillment of it compliance obligations;
4) audit results.
e) Adequacy of resources;
f) Relevant communications from interested parties, including complaints;
g) Opportunities for continual improvement.
2. The results of the Board of Commissioners’ review will be documented in the meeting minutes and
circulated to members of the Board and the HSE Coordinator. The Board's review will include the
following two outputs: decisions and actions related to changes in environmental policy, objectives,
other EMS elements and comment consistency with ongoing commitment to continual
improvement.
3. All employees will be made aware of the Board's findings by the HSE Coordinator through methods
outlined in the Internal Environmental Communication Process in Section 7.4.2.
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10.0 Improvement
10.1 General
Environmental performance across the organization is improved through analysis of monitoring and
other data, evaluation of compliance, audit results and inspections to achieve its sustainability goals.
10.2 Nonconformity and Corrective Action

SJE utilizes the following process to identify and investigate non-conformances, mitigate associated
impacts and determine corrective and preventative actions.
Non-conformance and Corrective Action Process
1. All health, safety and environmental concerns or other reported problems are to be recorded on a
Proactive Risk & Opportunity Form available throughout the building and returned to a Supervisor.
2. The Supervisor forwards the form to a JHSC Member to verify the corrective action is completed
then to the HSE Coordinator so the non-conformance and corrective action is logged and tracked.
3. The original Proactive Risk & Opportunity Form and completed reports are filed in the EMS Master
Filing System.
4. Incidents of non-conformance are investigated to:
 identify the cause of the incident;
 identify and implement the necessary corrective action;

 identify controls necessary to avoid repetition; and
 record required changes to procedures.
5. Corrective actions are to be commensurate with the magnitude of the problem.
10.3 Continual Improvement

SJE utilizes the following process to continually improve environmental performance associated with
their operations:
Continual Improvement Process
1. SJE audits the performance of the EMS utilizing the internal and external audit process.
2. Non-compliance issues are addressed utilizing the Non-conformance and Corrective Action Process
described in Section 10.2.
3. Aspects are developed, evaluated and reviewed using the process as identified in the Aspects
Identification Process described in Section 6.1.2.
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Saint John Energy

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Appendix A
Aspects, Objectives, and Compliance Tables
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A-2
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Saint John Energy
ISO 14001 EMS Manual
Saint John Energy Environmental Aspects Analysis Table
Activity / Product/ Environmental Aspects Potential Compliance Requirement Risk Evaluation of Impacts Significance of
Service Environmental Impacts (Ref to Section 6.1.3) Impact
Environmental Aspects
associated with activity,
products
services, prevention of
pollution, compliance,
interested party concern
to Change Impact
Scale of Impact
Severity of Impact
Probability
Duration of Impact
Regulatory or Legal
Exposure
Difficulty to Change
Impact
Cost
Effect of Change on Other
Activitiesof Interest
Concern
Partieson Public Image
Effect
Waste Management
office/administration solid waste generation consumption of landfill Other #18 1 2 2 3 3 2 3 1 2 1 20-High
biowaste/needles Hazardous waste landfill Other #18 1 1 1 1 1 2 1 1 0 1 10-Low
hazardous waste reduction of raw materials, Legal #2b, #4d

product replacement generation consumption of landfill, Other #18 2 3 2 3 0 3 3 2 2 2 22-High
contamination of soil, water
use of non-sustainable reduction of raw materials, Legal #2b, #4d
product purchase products consumption of landfill, Other #18 2 3 2 3 0 3 3 2 2 2 22-High
contamination of soil, water
Air Emissions
vehicles exhaust, fugitive dust ozone depletion, nuisance Legal #2b, #10e 1 2 2 1 0 3 3 3 3 3 21-High
painting and cleaning fumes nuisance (air quality, Legal #10e 2 2 2 1 0 1 1 1 3 3 15-Low
odour)
HVAC malfunctioning system poor air quality Legal #10e 1 2 1 1 0 1 1 2 3 3 15-Low
Release to Water
storm & surface potential discharge of Legal #2a, #2d, #4b
water hazardous materials water contamination 2 3 1 2 3 3 3 2 3 3 25-High
potential discharge of Legal #11a
pesticide use hazardous materials water contamination 2 3 1 2 3 3 3 2 3 3 25-High
potential discharge of Legal #2a, #2d, #4b
chemical or fuel spills hazardous materials water contamination 2 3 1 2 3 3 3 2 3 3 25-High
Resource Management
operation of vehicles consumption of energy reduction of raw materials, Legal #2b
& heavy equipment ozone depletion 2 2 1 1 0 2 1 1 1 1 12-Low
Office Building consumption of reduction of raw materials, Other #15
June 2015 - Revision 15

Saint John Energy
Saint John Energy Environmental Aspects Analysis Table
Activity / Product/ Environmental Aspects Potential Compliance Requirement Risk Evaluation of Impacts Significance of
Service Environmental Impacts (Ref to Section 6.1.3) Impact
Environmental Aspects
associated with activity,
products
services, prevention of
pollution, compliance,
interested party concern
to Change Impact
Scale of Impact
Severity of Impact
Probability
Duration of Impact
Regulatory or Legal
Exposure
Difficulty to Change
Impact
Cost
Effect of Change on Other
Activitiesof Interest
Concern
Partieson Public Image
Effect
electricity consumption of natural 2 2 2 1 1 2 3 2 3 2 20-High

resource
SCADA/load consumption of consumption of natural Other #15
management electricity resource 1 1 1 1 0 1 2 1 1 2 11-Low
Customer Electricity consumption of consumption of natural Other #15 3 3 2 2 2 3 1 1 2 3
Consumption Energy electricity resource 22-High
Efficiency
Hazardous Materials
use of PCB containing potential discharge of water, soil, human, animal Legal #2a, #2c, #2d, #5, #14a
materials hazardous materials contamination Other #15, #19 3 3 2 3 3 3 3 2 3 3 28-High
use of mercury, potential discharge of water, soil, human , animal Legal #2a. #2d,
containing materials hazardous materials contamination 2 3 1 3 3 3 3 2 3 3 26-High
Land Management
contaminated/ potential discharge of Legal ##2a, #2c, #2d, #3a, #4a
potentially hazardous materials, Other #19 27-High
contaminated sites decommissioning sites water, soil contamination 3 3 2 2 3 3 3 2 3 3
substations noise and visibility noise pollution and Legal #10e
(aesthetics) aesthetics 2 1 1 2 0 2 1 1 2 1 13-Low
flora & fauna sensitive area damage Legal #7a, #12a, #13a, 1 1 0 1 3 2 1 0 2 2 14-Low
pole placement Sensitive area Water contamination Legal #5a-b 2 1 1 1 1 2 2 1 2 1 14-Low
Note: Each issue in the "Risk Evaluation of Impact" is scored from 0 to 3 points, for a total possible score of 30.
Aspects are then ranked low (0-15) and high (16-30) significance, based on the total risk.

Strategic 2018 Environmental Planning Package
Including CEA’s Sustainable Electricity Program Framework
November 11, 2016 Revision 1
Environmental The Power Commission of the City of Saint John considers that the environmental performance of its system
Vision
is as important to its customers as the quality of the service which they receive.
Integrate Sustainability
Integrate and embed sustainability within SJE’s operations and business model
Program goals Continuous Improvement
Continuously improve environmental, social, and economic performance to meet our collective vision through
innovative solutions, management approaches, and best practices
Public Acceptance and Support for Utility Operations
Advance the public acceptance and support for utility operations through meaningful engagement, collaboration,
transparency, and accountability
Program Low-Carbon Infrastructure Building Risk Management Business Innovation

Strategic Future Renewal and Relationships Systems
Pillars and Modernization
Focus Areas Focus: Focus: Focus: Focus: Focus:
Climate change Infrastructure Community and Environmental Innovation, changing
management renewal, stakeholder stewardship, health business models,
modernization and engagement and safety, and human resources
reliability security management
systems
Top Priority Climate change Investments in new Early engagement Environmental risk Investments in
Issues by Pillar mitigation and refurbished and consultation of avoidance and innovation culture
infrastructure local communities mitigation, including and technology
and stakeholders climate adaptation advancement
Internal energy Integration of Early engagement Protection of Engagement of
efficiency and renewable energy, and consultation of employee, regulators, supply
customer including energy all stakeholders contractor, and chain partners and
conservation storage public health and other stakeholders
programs (retail) safety
Electrification of System reliability Enhancing customer Use of standards to Employee
transportation and and resiliency experience, low- reduce enterprise recruitment, training,
contributing to the against severe income customer risks, including cyber and retention
overall Canadian weather impacts programs, and security threats
GHG reductions meeting customer
expectations
2018 Objectives and Targets from the Policy Statement
Area of Responsibility Objective Target (Action) KPIs
Policy Commitments Achieve policy goals. President & CEO will review all planned By February
activities identified in the Board-approved 15, 2018
2018 budget/plan to ensure they are
consistent with goals of the environmental
policy.
Regulatory Endeavour to meet or Manager Compliance, Regulatory and By September

Compliance exceed all regulatory Commercial Affairs will conduct a 1, 2018
requirements for compliance review of municipal,
activities associated with provincial, and federal environmental legal
SJE. and other requirements.
ISO 14001 Maintain an EMS HSE Coordinator will review the EMS By September
Compatibility compatible with ISO Manual and make any required updates. 15, 2018
14001 standard.
Canadian Electricity Meet requirements of VP Engineering & Operations will verify By March 15,
Association (CEA) CEA's Sustainable that SJE is in compliance through 2018
Electricity Program environmental benchmarks.
(SEP).
Pollution Prevention Continue to develop Manager of Engineering will update the By June 15,
pollution prevention / Environmental Damage Response Guide 2018
environmental including the Oil Spill Procedure.
improvement plans.
Continual Determine ongoing JHSC will conduct four quarterly internal By December
Improvement performance of EMS. environmental audits prior to the last day of 31, 2018
each quarter.
2018 Objectives and Targets from the Environmental Aspects
Environmental Objectives Targets (Action) KPI
Aspects
Climate Change - Pillar: Low Carbon VP Finance and Administration to ensure the 1200 Units in
Mitigation and continued reduction of the utility’s carbon 2018
Adaptation Future footprint through the continued implementation
Mitigate greenhouse gas of the Heat Pump Rental Program.
emissions from facilities
and operations, and adapt to
the adverse effects of
climate change on
electricity infrastructure.
Energy Pillar: business Innovation VP Engineering and Operations to initiate a Solar June 15, 2018
Management Investment in advanced Pilot R & D Project.
technology and addressing
changing business models.
Environmental Pillar: Risk Management Manager Shared Services to implement and track March 15,
Stewardship Manage facilities and an eWaste Program for electronic devices in 2018
(Hazardous waste operations through a risk- order to divert the hazardous components from
generation / handling based approach that avoids landfill.
/ accidental or minimizes impacts on the
discharge.) environment and supports
ecosystem protection and
conservation of biological
diversity.
Sustainable Pillar: Business Innovation President & CEO to pursue a new business model May 15, 2018
Business Model Investment in advanced to better meet forecasted industry technology
technology and addressing changes.
changing business models.
 Page 5
2018 Objectives and Targets from the Environmental Aspects
Environmental Objectives Targets (Action) KPI

Aspects
Environmental Pillar: Risk Management HSE Coordinator will ensure all employees are By February
Management Manage facilities and educated on the newly revised ISO 14001:2015 15, 2018
System and operations through a risk- EMS.
Standard based approach that avoids
or minimizes impacts on the
environment
Stakeholders Pillar: Building VP Engineering and Operations to investigate the By May 15,
Relationships feasibility of integrating utility owned renewables 2018
Provide environmental into the distribution system.
benefits to shareholders,
communities, and regions in
which the company
operates.
Aging Pillar: Infrastructure Manager Grid Modernization to develop a long By March 31,
Infrastructure Renewal and Modernization term grid modernization plan. 2018
Invest in the renewal and
modernization of
generation, transmission,
and distribution systems to
meet the current and future
energy needs of customers
in a safe, reliable, and cost-
effective manner.
(Including office Manager Shared Services to Investigate updating June 15, 2018
Manage an energy efficient
building resource lighting to LED.
modern office building.
management)
 Page 6
Saint John Energy
Compliance Requirements
Canada-Federal
Canada Wildlife Act, RSC 1985, c W-9
(no regulations)
Canadian Environmental Protection Act, 1999, SC 1999, c 33
Environmental Emergency Regulation SOR/2003-307
Ozone - Depleting Substances Regulation, 1998, SOR/99-7
PCB Regulation SOR/2008-273
Release and Environmental Emergency Notification Regulation SOR/2011-90
Transportation of Dangerous Goods Act, 1992, SC 1992, c 34
TDG Reg, SOR/2001-286
TDG Reg, SOR/2008-34
National Fire Code of Canada (2015)
New Brunswick-Provincial
Clean Environment Act, RSNB, 1973, c C-6
Environmental Impact Assessment Regulation, NB Reg 87-83
Petroleum Product Storage and Handling Regulations, NB Reg 87-97
Used Oil Regulation, NB Reg 2002-19
Water Quality Regulation, NB Reg 82-126
Clean Water Act, SNB 1989, c C-6.1
Watercourse and Wetland Alteration Regulation, NB Reg 90-80
Watershed Protected Area Designation Order, NB Reg 2001-83
Electricity Act, SNB 2013, c 7
Electricity from Renewable Resources, NB Reg 2013-65
Endangered Species Act, SNB 1996, c E-9.101
Endangered Species Regulation, NB Reg 96-26
Municipalities Act, RSNB 1973, c M-22
New Brunswick Building Code Act, SNB 2009, c N-3.5
Occupational Health and Safety Act, SNB 1983, c O-0.2
Administration Regulation, NB Reg 84-26
Code of Practice for Working Alone Regulation, NB Reg 92-133
Code of Practice for Working with Material Containing Asbestos Regulation, NB Reg 92-106
October 2017 - Revision 10
Saint John Energy
First Aid Regulation, NB Reg 2004-130

General Regulation, NB Reg 91-191
Training and Designated Trades Regulation, NB Reg 2007-33
Workplace Hazardous Materials Information System Regulation
NB Reg 2016-6
Pesticide Control Act, RSNB 2011, c 203
General Regulation (Pesticide), NB Reg 96-126
Protected Natural Areas Act, SNB 2003, c P-19.01
Establishment of Protected Natural Areas Regulation, NB Reg 2003-8
Species at Risk, SNB 2012, c 6
List of Species at Risk Regulation, NB Reg 2013-38
Transportation of Dangerous Goods Act, RSNB 2011, c 232
General Regulation (TDG), NB Reg 89-67
Saint John - Municipal

Zoning By-Law
Building By-Law
Emergency Measures By-Law
Evacuation of Streets By-Law
Fire Protection By-Law
Noise By-Law
Other Requirements
Other requirements include the following:
 CEA Sustainable Electricity Program (SEP) -refer to Procedure
 Fire Code-inspections by Saint John Fire Department
 Insurance Requirements-inspection by BI&I for Frank Cowan Insurance
 Crane Mountain Landfill Requirements-refer to Procedure
 Certificate of Authorization for PCB Storage and Handling-inspection by NBDELG
 Temporary Environmental Permits for Term Projects-inspections by NBDELG

B-1
Appendix B
Supporting Documentation
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B-2
Saint John Energy

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Saint John Energy
The following is a list of supporting documentation located in the EMS Master Filing System in the
Engineering Department of Saint John Energy.
1 Regulatory Requirements -summary document and legal documents

2 ECR Program and Reports -guideline and reporting documentation
3 3R-Monitored and Measured -supporting documentation
4 PCB Removal and Disposal Programs -supporting documentation
5 Emergency Response Guide -document and supporting documentation of review
6 Hazardous Waste Forms -document
7 Completed Hazardous Waste Forms -supporting documentation
8 PCB Storage and Reporting Requirements -document and documentation of approval
9 PCB Storage Log (office copy) -document
10 Correspondence -supporting documentation of internal and external communications
11 Oil Decontamination -documents
12 PCB Working Guides -documents
13 PCB Field Tests -Chlor-n-oil and L2000 test results
14 PCB Lab Tests -laboratory test results
15 Commission Monthly Environment Summary Reports -supporting documentation
16 Landfill Requirements -document and supporting documentation
17 Environmental Damage / Spill Reports -supporting documentation
18 ISO 14001 Gap Analysis -documents
19 ISO 14001 Standards -documents
20 ISO 14001 Registration -documents and supporting documentation
21 Environmental Budget and Management Plan -documents and supporting documentation
22 PCB/Oil Field Maintenance Process -documents
23 Internal and External Audits -supporting documentation
24 Environmental Policies -documents
25 Training -supporting documentation
26 ISO 14001 EMS Manual and Progress Reports -document and supporting documentation
27 Environmental Contractors/Consultants/Resources -supporting documentation
28 Proactive Risk & Opportunity Form (previously called Proactive Hazard Form) -document and
supporting documentation
March 2014 - Revision 3

Saint John Energy
The following is a partial list of forms that will be used as part of the EMS:
Daily Work Report…………………………………………..May 2002 Revision 2

Daily Maintenance Work Report……………………………December 2000 Revision 1
Daily Interior & Exterior Checklist………………………….April 2006 Revision 2
Workplace Inspection Recording Form……………………..December 2000 Revision 1
Material Evaluation Form…………………………………..June 2007 Revision 2
Material Evaluation Checklist……………………………….December 2000 Revision 1
Safety and Environment Hazard Report…………………….July 2000 Revision 1
Observation Report (Auditing)……………………………....April 2000 Revision 1
Proactive Hazard Report (Non Conformance Auditing).........January 2015 Revision 4
Audit Checklist (Auditing)…………………………………..April 2000 Revision 1
Summary Report Short Form (Auditing)…………………….March 2004 Revision 1
Summary Report Form (Auditing)…………………………..January 2017 Revision 2
Crane Mountain Compliance Checklist (Auditing)………….December 2000 Revision 1
PCB Storage Compliance Checklist (Auditing)……………..December 2000 Revision 1
Job Folder Checklist…………………………………………February 2003 Revision 1
Contractor Evaluation Checklist…………………………….April 2007 Revision 3

Saint John Energy
DAILY WORK REPORT

NAME: ___________________ DATE: ___________________
PRINCIPLE TRUCK #
DEPARTMENT APPROVALS OPERATIONS……………. ENGINEERING……………. JOB COSTING…………….
JOB NO. AND WORK DESCRIPTION MAN TRK QUAN. CODE ACCOUNT DESCRIPTION
HRS. HRS. NO.
May 2002 - Revision 2

DAILY MAINTENANCE WORK REPORT

NAME: DATE:
JOB NO. OR WORK DESCRIPTION MAN MATERIALS REQUIRED

HOURS
APPROVED BY:
December 2000 - Revision 1

Saint John Energy
ISO 14001 Implementation Manual
DAILY INTERIOR & EXTERIOR CHECK LIST

(GUIDELINE)
DATE: INSPECTED BY:
OK REQUIRES
ACTION
1. Check parking lots and driveways for

Weeds, debris, leaves, snow, glass, paper
etc. and that fences are in good repair
- Lot off Queen Street
- Back lot off Charlotte Street
(Employee’s entrance)
- Stores area lot
2. Check entrances, exits and front sidewalk.

Must be free of dirt, debris, snow and ice.
- Front customer entrance
- Side exit
- Employee’s entrance
- All overhead doors and man doors
- Refuse containers and butt cans
3. Check outdoor lights.
4. Interior-work area, floors and walls.

- Protrusion of any kind
- Cracks or holes
- Spills-oil, water and grease
- Tires
- Hydraulic fluid pan and drum
5. Check interior lights.
6. Check recycle bottle container in

2nd floor lunchroom.
7. Check penthouse.
- Equipment (condenser, cooling tower, etc.)
- Structure, pipes, trays, etc.
8. Other: __________________________________________________________________
_________________________________________________April 2006 Revision 2
WORKPLACE INSPECTION RECORDING FORM
ITEM, LOCATION AND DESCRIPTION REPEAT ITEM RECOMMENDED ACTION ACTION TAKEN DATE
YES NO
DATE:

Saint John Energy
MATERIAL EVALUATION FORM
EVALUATING TEST NUMBER DATE INSTALLED: _______________
STOCK CODE NUMBER LOCATION: ______________________
MANUFACTURER AND DESCRIPTION
GOOD FEATURES POOR FEATURES
OVERALL INSPRESSIONS (COMMENTS)

______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
SUBMITTED BY: __________________________________________
APPROVED: NOT APPROVED:
DATE REVIEWED: __________________________________________
APPROVED BY: _____________ DEPARTMENT: _______________
July 2007 - Revision 3

Saint John Energy
Material Evaluation Checklist

(Summary)
TEST HYDRO
CODE CODE DESCRIPTION RESULT
TST001 HOL002 WIRE HOLDER NO
TST002 FIBERGLASS FOLDING RULE OK
TST003 ISU026 POLYMER SPREADER BRACKET INSULATOR OK
TST004 ADP030 #2 DRAIN WIRE GROUND
TST005 REL001 PRINETICS STREET LIGHTING RELAY OK
TST006 POL819 PAINT FOR CAST IRON POLES NO
TST007 GLOVES STERLING GLOVES (KLONDIKE) NO
TST008 RAINSUITS-MSA OK
TST009 RAINSUITS-HELLY HANSEN OK
TST010 HAND LANTERN OK
TST011 ISU026 SPREADER BRACKET INSULATOR (AESCO) NO
TST012 KIT012 WEATHERPROOF FUSE CONNECTION KITS OK
TST013 BAL008 BALLAST-FOR DECORATIVE FIXTURES OK
TST014 LUM012 150 WATT POST TOP LANTERN(CARRIAGE STYLE) OK
TST015 LUM014 150 WATT POST TOP LUMINAIRE NO
TST016 GLOVE LINNERS-(GANT) OK
TST017 WIR006 12/2 STREET LIGHT WIRE OK
TST018 SLI022 INSULATED SERVICE SLEEVES #2-#2 ACSR OK
TST021 PIN002 CROSS ARM PIN OK
TST022 HOL022 WIRE HOLDER, WITH NUT ON END FOR WRENCH OK
TST023 BRK012 NEUTRAL BRACKET, FOR USE WITH 4/0 CABLE OK
TST024 HOL ENERSCAN WIRE HOLDER WITH BOLT NO
TST025 GUA006 ENERSCAN WOOD GUARDS FOR POLE GROUNDING OK
TST026 ISU SANTANA PORCELAIN INSULATORS OK
TST027 CON AMP-PIERCING CONNECTORS OK
TST028 SLI AMP-ISULATED SERVICE SLEEVES OK
TST029 CLA012 CLAMP-WEDGE McLean
TST030 ISU EPOLXILATORS-THERMOPLASTICS NO
TST031 STA002 STARTER FOR HPS LUMINAIRES OK
TST032 ISU022 INSULATOR-DEAD END 15 KV OK
TST033 NEW CLAMPS-ANGLE SUSPENSION OK
TST034 CLA034 CLAMPS-DEAD END (STRAIGHT & SIDE LOADING) OK
TST035 JELCO-POLE CHOKER OK
December 2000 - Revision 1 Page 1 of 2

Saint John Energy
TST036 YELLOW PAINT SPRAY OK

TST037 HELMET COVERS NO
TST038 REL001 STREET LIGHTING RELAY (EPAC) OK
TST039 CLA028 McLEAN HOT LINE CLAMPS 336 TO 6 ACSR OK
TST040 CLA030 McLEAN HOT LINE CLAMPS 400 STR. TO #6 SOLID OK
TST041 SLT110 HOMAC FULL TENSION SLEEVES 2/0 ACSR NO
TST042 SLT108 HOMAC FULL TENSION SLEEVES 1/0 ACSR NO
TST043 HOMAC 2-HOLE COMPRESSION LUG 250 MCM NO
TST044 HOMAC 2-HOLE COMPRESSION LUG FOR 750 MCM NO
TST045 BURNDY, BATTERY OPERATED PRESS FOR 750 MCM OK
TST046 McLEAN RUNNING BLOCK NO
TST047 TMRO11 3M TERMINATION KITS FOR 750 @ 500 MCM OK
TST048 TMR011 JOSLYN TERMINATION KITS FOR 750 @ 500 MCM NO
TST049 NEW AMP WEDGE CONNECTORS
TST050 ARKON HELMET AND ADJUSTABLE STRAPS OK
TST051 RAY-O-VAC FLASH LIGHTS OK
TST052 FCI CABLE CUTTERS FOR 500 MCM OK
TST053 FCI CABLE CUTTERS FOR 1000 MCM OK
TST054 NEW FCI (BURNDY) WEDGE CONNECTORS
TST055 RATCHET CABLE CUTTERS OK
TST056 BLD-BLT POLTEC GALVANIZED DA AND THRU BOLTS OK
TST057 HOK002 POLTEC GUY HOOK OK
TST058 TON002 POLTEC TONGUE OK
TST059 WASHER POLTEC GALVANIZED SQUARE WASHERS OK
TST060 PIN004 POTEC POLE TOP PIN NO
TST061 ISU012 POLTEC--LORENZETTI INSULATOR NO
TST062 ISU022 POLTEC SUSPENSION INSULATOR
TST063 GRI004 POLTEC 5/16 GUY GRIPS
TST064 LAG POLTEC LAG SCREWS OK
TST065 DOLLY TRANSPORT DOLLY OK
TST066 *********** EVALUATION OF UNDERGROUND ELBOWS,CON, PLUGS **********
************************** TO ALLOW FULL PRODUCT EVALUATION OK
TST067 GLOVES BELL CUFF RUBBER GLOVES OK
December 2000 - Revision 1 Page 2 of 2

Saint John Energy
PROACTIVE RISK & OPPORTUNITY FORM
For Safety & Environmental Risk and Opportunity Identification and Corrective Actions
PROACTIVE RISK & OPPORTUNITY REPORTING IS EVERYONE'S BUSINESS. When a safety or environmental
risk or opportunity is observed you need to see it, fix it and report it. It may involve: People-Equipment-Material-
Environment-Building. Use this handy form to report your observation and help eliminate risks and identify opportunities
to continually improve. Please submit directly to your supervisor.
Section 1 Employee
DETAILS OF RISK or OPPORTUNITY
Situation (circle): Unsafe Condition / Unsafe Practice / Environmental Observation
Risk or Opportunity Level (circle): Low / Medium / High
Where:
When:
Details:
Corrective Action Taken:
Reported by: Date:

(Please use back for more space)
Section 2 Supervisor
DETAILS OF FURTHER CORRECTIVE ACTION
Corrective Action – Action to be taken to rectify and prevent recurrence:
Name: Target Date:
Position: Actual Date:

(Please use back for more space)
Section 3 JHSC Member

VERIFICATION
Verification of the Corrective Action – Acceptance of the Corrective Action/Comments:
Name: Date:
Section 4 Safety Officer

OFFICE USE
Hazard tracking no: Event logged
Filed by
January 2015 - Revision 4

Saint John Energy
SAINT JOHN ENERGY

Observation Report
Internal Audit #:________ Auditor: ____________________ Date: _______________
Documentation of Deficiency by
Auditor
Requirement / Procedure:
Deficiency (Item, Location, Description):
Verification of Deficiency
Agree: ______ Disagree: ______ Previously Identified Item:_______
Name of Auditee: ________________ Signature: ______________ Date:_________

(Print)
Recommended Action
Accept As-Is: ________ Repair: ________ Return to Supplier: ________ Under Review:
Date Recommended Action to be Completed By:
Verification of Completion of Recommended

Action
Satisfactory: _____ Unsatisfactory: _______ Not Corrected Yet:

_______
Checked By: ____________________ Date: _____________
April 2000 - Revision 1

Saint John Energy
SAINT JOHN ENERGY

Non-Conformance and Corrective Action Form
Non-Conformance #:________ Date: _____________
Observation Report #:
EMS Requirement
Requirement / Procedure:
Deficiency (Item, Location, Description):
Verification of Deficiency
Agree: ______ Disagree: ______ Previously Identified Item:_______
Name of Auditee: __________________ Signature: _________________ Date:____________

(Print)
Recommended Action
Accept As-Is: ________ Repair: ________ Return to Supplier: ________ Under Review: ______
Date Recommended Action to be Completed By:
Verification of Completion of Recommended Action
Satisfactory: _____ Unsatisfactory: _______ Not Corrected Yet: _______
Checked By: ____________________ Date: _____________

Saint John Energy
SAINT JOHN ENERGY

Audit Checklist
Auditor: Checklist # Date:

__________________ __________ ________________
Division Audited: Internal Audit #

__________________ ___________
EMS Requirement Items to be Remarks Conformance

Checked
Yes No

Saint John Energy
Internal Audit Form
Saint John Energy Auditor: ________________Area Audited: ______________

Summary Report Short Form Auditee: ________________ Date Audited: ______________
______________________________________________________________________________
Non-conformances? Yes No (If yes, attach non-conformance form)

Observation Reports? Yes No (If yes, attach non-conformance form)
Audit Satisfactory? Yes No
EMS Requirement
Requirement/Procedure
____________________________________________________________
Deficiencies/Comments
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
Audit Verified by: ______________________ Date: _____________________
Achievements:
Improvement Opportunity:
Recommendation/Action:
Performance Rating: /5
January 2017 - Revision 2

Saint John Energy
AUDIT CHECKLIST
Crane Mountain Landfill (CML) requirements
for municipal solid waste disposal/recycling.
Requirement Reference C NC Objective Evidence
Are construction and demolition Crane Mountain

materials separated from wet garbage Landfill (CML)
going to the cells prior to delivery? Requirements Cover
letter
Are prohibited hazardous wastes such Crane Mountain
as contaminated soils sent to an Landfill (CML)
appropriate facility other than CML? Requirements Cover
letter
Are employees trained and made Crane Mountain
aware of acceptable and prohibited Landfill (CML)
waste for CML? Requirements-Pg.21
Are wastes transported as required? CML-Motor Vehicle
i.e. Loads tarped and secured. Attachment Page
Are waste receiving and weighing CML-Pg.23
guidelines followed?
Are waste records kept for tracking SJE Purchasing
purposes? Department
Are vehicles cleaned/swept after CML-Motor Vehicle
unloading prior to leaving CML? Attachment Page
Are loads inspected by onsite CML-Cover Page
inspectors?
Are only certain registered SJE CML-Pg. 21
vehicles used to deliver waste to
CML?
Are scrap metal, white goods and CML-Pg/23
wood/lumber separated out onsite for
recycling?

Saint John Energy
AUDIT CHECKLIST
PCB Handling, Environmental Contaminants Act, Transportation of Dangerous
Goods, Clean Environment Act and Environmental Emergency Response Guide.
Requirement Reference C NC Objective Evidence
Are materials or equipment containing more than Environmental Response

50 mg/kg (50ppm) being treated as a PCB Guide
material? Pg.2
Are PCB's being used/handled in accordance Environmental Response
with the Environmental Contaminants Act? Guide
Pg. 3
with the Transportation of Dangerous Goods Guide
Act? Pg.3 16-17
with the Clean Environment Act? Guide
Pg. 3
Are PCB containing ballasts being handled Environmental Response
using chemical resistant gloves? Guide
Pg. 7
Are absorbent materials (eg. Zorbal) being Environmental Response
used to contain oil spills? Guide
Pg. 7
Are the guidelines for handling PCB's being Environmental Response
followed by the workers? Guide
Pg. 8-9
Are the guidelines for the collection of PCB's Environmental Response
being followed by the workers? Guide
Pg. 9-10
Are the Spill Response procedures being Environmental Response
followed in the event of a PCB (or suspected Guide
PCB) spill? Pg. 10-13
Are the decommissioning procedures for Environmental Response
Askarel transformers, contaminated oil and Guide
lighting ballasts being followed? Pg. 13-15
Are decommissioned Askarel transformers, Environmental Response
contaminated oil, and waste solvents from Guide
flushing and lighting ballasts being stored Pg. 18
according to procedure?
Are PCB's being stored according to the Environmental Response
Storage Facilities and Standards procedure? Guide
Pg. 19-22
Is the PCB Storage Site Emergency Environmental Response
Procedure Plan being carried out according to Guide
the Emergency Procedures Plan? Pg. 23-25

Saint John Energy
Job Folder Checklist
Brief Description: ________________________________________
Required Date: ______________
Item: Initials: Date:
Job Information Sheet _________ __________
Project/Job Number Created _________ __________
WAC Form _________ __________
Job Estimated _________ __________
Contribution Letter Sent _________ __________
PO/Contribution Received _________ __________
One Line Diagram Update _________ __________
Detail Notes _________ __________
Wiring Permit _________ __________
Survey Drawing _________ __________
Padmount Required _________ __________
Special Equipment Required _________ __________
Metering Required _________ __________
Minimum Demand _________ __________
GIS Update _________ __________
Contract Signed _________ __________
Job Completed _________ __________
Special Permits (Watercourse, Env) _________ __________
Job Closed ________ _________
February 2003 – Revision 1

Saint John Energy
CONTRACTOR CHECKLIST – EVALUATION INFORMATION
Contractors Name: _____________________Date of Report: _______________________
Completed By: _____________________Contract Specifically For: __________________
Authorized By: _____________________
CHECKLIST ITEM YES NO ATTACHED

PROOF
1. The contractor is licensed and registered to perform the work.
Provincial license #
Registration #
2. The contractor has the appropriate insurance coverage to protect Saint

John Energy from construction site liability.
WCB
General Liability Ins.
3. Estimates and contracts are complete and detail exactly what will be
built or what work will be performed and the cost.
4. Contractor Safety & Environmental Liability and Responsibility

Contract has been properly completed.
5. You understand the plans and specifications the contractor gave you.
6. Job timeline is confirmed.

Project to start:
Project to end:
7. You have checked out the contractor’s references.
8. You have seen some work that the contractor has done that is similar to
your project.
9. The contractor has a change management process that is logical and easy
to understand.
10. All contractors are bidding on the exact same specifications.
Additional: Ask contractor for financing suggestions.

Proof of Bond Coverage for total replacement cost of project
Contractor submitted resume/business history. Legal name, number of years in business, education, training,
financial stability, credit standing, previous job references. Call Better Business Bureau.

C-1
Appendix C
Supporting Operational Procedures
Saint John Energy

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C-2
Saint John Energy

-DQXDU\5HYLVLRQ
Saint John Energy
Development of Pollution Prevention / Environmental Improvement Plans Procedure
1. Pollution prevention strategies will be developed through the identification of

opportunities to avoid, reduce and/or control pollution-causing activities associated with
SJE daily operations.
2. Risk management procedures will be developed for those activities that are identified as
posing a potential environmental risk. Activities that may pose a risk will be determined
based on the probability of occurrence and potential consequences.
3. Potential health hazards and adverse environmental effects will be identified for hazardous
materials/products that must be used by employees of SJE. The identification will be done
through a life-cycle analysis of the hazardous materials/products.
4. Customer electrical energy efficiency and electricity consumption reduction strategies will
be developed through the identification of opportunities to positively impact customers
use of electricity to ensure they are using the product in the most efficient manner.
Responsibility: (1, 2 &3) Executive Managers, Managers, Supervisors, Foremen and

Standards Committee. (4) VP Finance & Admin and Efficiency Group.
Schedule: At the meeting of the Tools and Materials Committee every second month
or as required. Efficiency Group meets with the same schedule.

Saint John Energy
Use of Unsustainable Products/Materials Procedure
1. Saint John Energy will continue to review new products and materials on a life-cycle basis
prior to approving them for use as part of daily operations.
2. Non-green products (materials that may cause negative or adverse impacts on the
environment) that can be feasibly and effectively substituted with green products
(materials that have minimal environmental impacts associated with their use) will be
replaced.
3. Saint John Energy will continue to attempt this replacement at the rate of a minimum of
one non-green product or material per year.
Responsibility: Standards Committee – (replaced Tools and Materials Committee)

Schedule: Minimum 6 meetings per year to review products and materials.

Saint John Energy
Resource Management Procedure
1. Materials/products that can be recycled or used as a feed source for other processes will
not be disposed of at the landfill but will be recycled.
2. Paper will be disposed of in Blue Boxes located near each workstation. Shredded paper
will be disposed by Shred-Guard Company in clear plastic bags for easy identification.
The Blue Boxes and plastic bags will be emptied into a designated bin for collection and
recycling.
3. Cardboard containers will be placed in a designated bin for recycling.
4. Scrap metal is separated into aluminum and "other metals". These are stored in bins
outside the building and sold to a local scrap metal dealer for recycling.
5. Scrap copper and aluminum wire is stored in the storage building and sold to scrap metal
dealers for recycling.
6. Metal containers from transformers, switches, metering outfits and regulators are recycled.
7. Wood poles are tracked and used for log anchors or cut up for kindling (untreated).
8. Empty 45 gallon varsol and transformer oil drums are returned to the vendor for credit.
9. Wood cable reels are returned to the manufacturer for credit.
10. Tree limbs are mulched and wood chips are given to customers or are disposed of in a
designated area owned by the City, which recycles them.
11. Pressurized containers from propane and SF6 gas are returned to the vendor for refilling or
a new tank.
12. Water heater tanks/shells shall be recycled after working components are removed. The
working components such as mixing valves shall be reused in the water heater program.
13. Paint cans are cleaned, labels removed and placed in the "metals" recycling bins for
collection by scrap metal dealers (only if no plastic liner in can).
14. The individual responsible shall ensure that materials that can be recycled are recycled
according to the above procedure.
15. New office buildings energy efficiency shall be monitored.
16. Environmentally friendly electricity generating alternatives shall be investigated.
17. Environmentally friendly fleet vehicle alternatives shall be investigated.
Responsibility: Supervisor of Purchasing and Manager of Operations.

Schedule: Ongoing

Saint John Energy
Solid Waste Management Procedure
1. Other than the materials listed in the Resource Management Procedure, all other materials
are landfilled, in particular, treated pole butts.
2. Disposal of solid waste to the Crane Mountain Landfill will be carried out according to the
Crane Mountain Landfill Requirements located in the environmental file "Landfill
Requirements - Crane Mountain" in the Engineering Department.
3. Employees disposing of solid waste at the landfill will be properly trained and aware of
compliance issues. Training will be done according to Section 7.2 of the EMS Manual.
4. All loads being transported to the Landfill must be secured to the vehicle and covered with
a tarp prior to transport.
5. Weigh slips must be returned to the Purchasing Department for payment and tracking of
the total material landfilled by SJE.
Responsibility: Supervisor of Supply and Services.

Schedule: Ongoing

Saint John Energy
Hazardous Waste Generation/Handling/Accidental Discharge Procedure
1. Transformer oil and accumulated varsol will be recycled by local petroleum recyclers.
2. Solid waste and oils that are contaminated with PCBs will be stored in an approved
location and disposed of in a government approved manner.
3. SJE will continue to ensure that restricted chemicals are not used for pesticide purposes.
Currently, over-the-counter pesticides and a licensed pesticide/herbicide contractor are
used in all areas of pesticide management.
Responsibility: Supervisor of Supply and Services.

Schedule: Ongoing

Saint John Energy
Generation of Exhaust/Fugitive Dust/Noxious Fumes Procedure
1. Saint John Energy will attempt to reduce the production of noxious fumes and dust
throughout the building by ensuring that the HVAC system is in proper working order and
utilizing paints and cleaners in well ventilated areas of the building.
2. Where possible, paints and cleaners, etc. that produce minimal fumes are to be used in the
maintenance of the building.
Responsibility: Fleet, Insurance and Building Coordinator.

Schedule: Ongoing

D-1
Appendix D
Recurrent Task Table
Saint John Energy

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D-2
Saint John Energy

-DQXDU\5HYLVLRQ
EMS Recurrent Task Table
Responsibility Calendar
VP Eng and Operations
Purchasing Supervisor
Tools/Matls Committee
VP Finance anc Admin
Field Operations Mgr

President and CEO
JHSC Committee
HSE Coordinator
Engineering Mgr
Employees/Staff
ITEM / COMPLIANCE
Board of Comm
DESCRIPTION FREQUENCY NEXT DUE Ref document
SECTION # REQUIREMENT
Supervisors
Third Party
September
November
December
Managers
February
October
January
August
March
June
April
July
May
Environmental Regulation / Approval Requirements
PCB Storage
Prepare and submit NBDELG Storage Report Regulator X 10-Jun-18 X
Conduct online ECCC e-Registration Regulator X 31-Mar-18 X
Hazardous Waste
Prepare and submit ECCC HWIN Hazardous Waste Generation /
Regulator X 15-Feb-18 X
Disposal Registration Report
Watercourse and Wetland

Prepare and submit NBBDELG 5 Year Permit Renewal Regulator X 01-Feb-17 X
EMS Requirements
3.0 Annual report summarizing results of CEA measures and indicators EMS X Annually
5.1 Review Environmental Policy EMS X C Annually

5.1 Review Environmental Processes in EMS Manual EMS X C Annually
5.2 Review activities, products and services for consistency with Policy EMS X X C Annually
6.1.2 Review Environmental Aspects EMS X At Least Once/Year
6.2.2 Establish Environmental Objectives EMS X X X Annually

6.2.2 Review Environmental Objectives EMS X Quarterly
7.2 Identify training needs EMS X X X X X X Ongoing

7.2 Review annual training needs and produce Annual Training Outline EMS X Every 3 Years
7.2 Approve Annual Training Outline EMS X Annually
7.2 Provide successful completion of training to HSE Coordinator EMS X Ongoing
7.2 Monitor implementation of Annual Training EMS X Ongoing NA
7.3 Promote awarenes of EMS EMS X Ongoing
7.4.1 Communicate significant environemntal aspects on Website EMS X X X X Ongoing

7.4.2 Documentation and review of internal environmental communication EMS X X Ongoing
7.4.3 Documentation and review of external environmental communication EMS C X X Ongoing
EMS Recurrent Task Table
Responsibility Calendar
VP Eng and Operations
Purchasing Supervisor
Tools/Matls Committee
VP Finance anc Admin
Field Operations Mgr

President and CEO
JHSC Committee
HSE Coordinator
Engineering Mgr
Employees/Staff
ITEM / COMPLIANCE
Board of Comm
DESCRIPTION FREQUENCY NEXT DUE Ref document
SECTION # REQUIREMENT
Supervisors
Third Party
September
November
December
Managers
February
October
January
August
March
June
April
July
May
7.5.1 Review EMS Manual EMS X At Least Twice/Year
7.5.1 Review EMS Manual and initial sign-off sheet EMS X As Required
7.5.2 Maintain central EMS document control and filing system EMS X Ongoing
7.5.2 Review suggestedEMS Manual changes EMS X Ongoing
7.5.3 Maintain environmental documentation in central file EMS X Ongoing
8.1 Review operating practices and develop procedures EMS X X Ongoing

8.2 Review Emergency Response Procedures EMS At Least Once/Year
8.2 Test Emergency Response Procedures EMS Annually
9.1.1 Calibrate equipment EMS ? X As Required

Prepare monthly Environmental Performance Reports and submit to HSE
9.1.1 EMS X Monthly X X X X X X X X X X X X
Coordinator
Amalgamate monthly Environemntal Performance Reports from Managers
9.1.1 EMS X Quarterly
and submit to President and CEO
9.1.2 Review environmental legislation information EMS X At Least Once/Year
9.1.2 Conduct Environmental Compliance Audit EMS X Every 3 Years
9.2.1 Present schedule of items for Internal EMS Audits to President EMS X X Quarterly
9.2.1 Review and approve schedule of items for Internal EMS Audits EMS X X At Least Once/Year
9.2.1 Develop audit plans during monthly meetings EMS X X Monthly X X X X X X X X X X X X
9.2.1 Conduct Internal EMS Audit EMS X X Quarterly
9.2.1 Summarize and review results of Internal EMS Audits at Executive Mtg EMS X As Required
9.2.1 Arrange for External EMS Audit EMS X Every 2 Years
9.3 Conduct Management Review EMS X X At Least Twice/Year
Document all environmental concerns on Practive Hazard Report and

10.2 EMS X X As Required
return to Supervisor
10.2 Review Proactive Hazard Reports EMS X X X As Required
Other Requirements
9.1.1 Ensure SEP Program targets are being met CEA X

9.1.1 Prepare Environmental Performance Report CEA X X

ISO 14001 Environmental Management System (EMS) Manual: Saint John Energy

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SAINT JOHN ENERGY

ISO 14001 Environmental

Saint John Energy

2.0 EMS Manual 2

3.0 CEA Sustainable Electricity Program 3

Saint John Energy

7.5 Documented Information ...................................................................................................... 17

9.0 Performance Evaluations 23

Saint John Energy

Saint John Energy

2.0 EMS Manual

Figure 1 – ISO 14001 Environmental Management System Framework

Saint John Energy

3.0 CEA Sustainable Electricity Program

Saint John Energy

 Size (large area for the number of customers);

4.2 Needs and Expectations of Interested Parties

Saint John Energy

City of Saint John Internal Cost sustainability and competitiveness No

SJE employees Internal EMS program elements and Internal Yes

Regulatory and other agencies External Compliance and reporting Yes

Customers External Cost competitiveness and No

Suppliers External None No

Neighbors and others External Communication No

*For specific compliance obligations refer to the Compliance Register in Appendix A.

4.3 Scope of the Environmental Management System

4.4 Environmental Management System

Saint John Energy

5.2 Environmental Policy

Environmental Policy Communication

Posted in the lobby of the head office

New Employees During new employee orientation prior to commencing work

Contractors During contractor orientation prior to commencing work

Posted in the lobby of head office

Environmental Policy Review Process

Saint John Energy

5.3 Organizational Roles, Responsibilities and Authorities

Saint John Energy

Figure 2 – Saint John Energy Corporate EMS Reporting Organization Chart

Saint John Energy

6.1 Actions to Address Risks and Opportunities

6.1.2 Environmental Aspects

 severity of potential impact;

 duration of potential impact;

 potential regulatory and legal exposure;

 cost to change impact;

Saint John Energy

 effect of change on other activities and processes;

 concerns of interested parties; and

Saint John Energy

 hazardous waste generation/handling/accidental discharge;

 use of unsustainable /non-green products;

6.1.3 Compliance Obligations

6.1.4 Planning Action

Compliance Obligation Process

6.2 Environmental Objectives and Planning to Achieve Them

Saint John Energy

6.2.2 Planning Actions to Achieve Environmental Objectives

Saint John Energy

 training of all employees to increase general environmental awareness regarding daily

Saint John Energy

Saint John Energy

7.4.2 Internal Communication