Refer to importance a person attaches to things or ideas that serves as guide to action ------ values

How people learn values --------------------------------------------------------------------------------- MCUR

Types of values ---------------------------------------------------------------------------------------------AHHF

Pertains to getting things done and working hard to accomplish goals --------------------- achievement

Refers to the person’s concern with other people and providing assistance--------------- Helping and
concern for others

Indicates the person’s concern for telling the truth and doing what he think is right---- Honesty

Indicates the person’s concern for impartiality and fairness for all concerned------------ Fairness

Organizational values when congruent with the individual’s values ------------------------- positive feelings

Organizational values when incongruent with the individual’s values----------------------- conflicts

What members of the organization say they value ----------------------------------------------- espoused value

Those that are reflected in the actual behavior of the individual members of the organization – enacted
values

Another classification of values ----------------------------------------------------------------------- TI

Represent the goals that a person would like to achieve in his or her lifetime ----------- Terminal Values

Refer to preferable modes of behavior or means of achieving the terminal values ----- instrumental
values

Are feelings and beliefs that largely determine how employees will perceive their environment, commit
themselves to intended actions and ultimately behave ---------------------------------------- attitudes

Main components of attitudes ----------------------------------------------------------------------- CAB

Refers to the opinion or belief segment of an attitude ---------------------------------------- cognitive

component

Refers to the emotional or feeling segment ------------------------------------------------------ affective

component

Refers to the intention to behave in certain way toward someone or something ------ behavioral
component

Refers to personal characteristic of employee that inclines them to be predisposed to be satisfied at

work --------------------------------------------------------------------------------------------------------- Positive effectivity

personal characteristic of employee that inclines them to be predisposed to be dissatisfied at work –

Negative effectivity

the most important attitudes in the workplace -------------------------------------------------- JJO

Effects of employee attitudes ------------------------------------------------------------------------- PN

Indicate job satisfaction and are useful in predicting behaviors ----------------------------- positive job
attitudes

Also useful in predicting undesirable behavior --------------------------------------------------- negative job

attitudes

When employees are dissatisfied with their jobs, they will have a strong tendency to engage in any or all
of the following ------------------------------------------------------------------------------------------- APP

Refer to the positive feeling about one’s job resulting from an evaluation of its characteristics – job
satisfaction

When people are satisfied with their jobs, the following benefits become possible ----------------- PCSLLLL

Factors associated with job satisfaction -------------------------------------------------------------------------

SWPQRWJ

Ways of measuring job satisfaction ------------------------------------------------------------------------------ Sgr, Ss

Refers to approach where individuals are asked to respond single question -------------------------Sgr

Refers to approach where individuals indicate their feelings regarding each key factors of their job – Ss

Refers to the degree to which a person identifies with the job, actively participates in it----------

Job involvement

Refers to the degree to which an employee identifies with a particular organization and wishes to
maintain membership in the organization -------------------------------------------------------------- organizational
commitment

Three dimension of organizational commitment -----------------------------------------------CAN

Refers to employee’s emotional attachment to the organization ---------------------------------- affective

commitment

Refers to the employee’s tendency to remain because he cannot afford to leave ------------- continuance
commitment

Reasons/factors why employee stay to the company -------------------------------------------------- EN

Refers to an obligation to remain with the company for moral or ethical reason --------------- normative
commitment

MOTIVATION

Job performance is possible if the following conditions are met ----------------------------------- COW

Alternately called motivation -------------------------------------------------------------------------------- willingness to

perform

Is the process of activating behavior, sustaining it, and directing toward a particular goal – motivation

Key elements of motivation ----------------------------------------------------------------------------------DIP

Refers to the level of effort provided by the employee in the attempt to achieve the goal assigned to
him-------------------------------------------------------------------------------------------------------------------intensity

An individual chooses to do when he is confronted with a number of possible choices ------- direction

Measures how long a person can maintain to achieve the organization’s goal ------------------ persistence

Content theories -------------------------------------------------------------------------------------------------HEAT

Process theories ------------------------------------------------------------------------------------------------- EEG

Abraham maslow forwarded the idea that human beings possess a hierarchy of five needs – PSSES

The ERG Theory confronted by three sets of needs ----------------------------------------------------- REG

Acquired needs Theory states that managers are motivated by three fundamental needs – PAA