Ministry of Local Government Relief and Rehabilitation, Cooperative, Rural Development, Industries,

Social Services and Probation Child Care Services, Northern Province

Serial
number of
Project Key Result area Service Delivery Key output Indicator Key outcome Indicator SRA to
which
KRA
Providing timely assistance for the
Personal emoluments were
services of Ministry of local Human resources capacity is sustained
paid to 33 officers
government
Annual administration report
Activities of the Ministry of Local government
Progress reports delivered and progress reports
high lighted
prepared
Sustaining Human Review meting, Progress
Performance of the departments are improved
1 Resource in Services reports, Field visits
Delivery System Departmental activities are closely
1
monitoring
Review meting and Progress Strengthens the district/divisional level
reports. coordination Mechanisium
Coordination of project activities
Coordination with district
administration to implement the
program
Improving procurement and maintenance of Furniture, equipment, and
Working capacity of equipment sustained
Institutional resources furniture, equipments, Vehicles vehicles are maintained
2 2
for the service Received better services
providing contractual services Performance of officers increased
delivery from officers of this ministry
Coordinating relief, Maintenance of database
Collection of information of
rehabilitation & regarding Rehabilitation & Assist to prepare the plan
3 rehabilitation &Resettlement 5
resettlement activities Resettlement Programmes
from districts
with and other Better services
Rendering training to the
community as well as local Conduct training programes 25% of community trained
Promoting local authority staff
governance in the 25% of officers trained
4
4
Northern Province by Research reports 1
O.D unit Providing research in local
Best practices Local governance improved
government system
Sharing best practices Public participation improved
Monitoring the implementation of
Implementing Local Follow up actions strengthen the local government system
5 reforms circulars
Government Reforms
Progress reports 1

Institutional
1) One number women
development for 1) Construction of Women 1) 75% of training capacity was
6 development center
delivery of specialized Development Centers increased
constructed
training

3
Development of 1) Providing Housing facilities for
7 1) 40 families got shelter
Social asset 40 women headed families
No of micro credit packages Increasing of rural income of the community by
provides 50%
4
Promoting livelihood Monitoring the activities of Self employment /
8
activities CEDS,PCFLCMS entrepreneurship of
Increasing of local production
community is increase by
50%
Caring vulnerable/
1) monitoring the programes for
9 needy people of the 1) progress report 1) uplift the life of vulnerable
vulnerable
community
 Service Performance Plan - 2010 Department Of Local Government

Head:- 471

serial no of SRA
Program to Which KRA
me Project KRA Service Delivery Key Output Indicator Key OutCome Indicator Contribute
Sustaning the human Providing timely Perosanal emoluments were paid to 40 Human resources of service
Resources of service assistant for the staff delivery system by 40 staff was
delivery system execution of sustained
Department Of Local
Government 1
Strengthening human Providing timely Perosanal emoluments were paid to Human resources of service
resource and institutional assistant for the 3006 staff delivery system by 3006 staff
resources of local execution of Local was sustained
authorties Authorties
1
Development of physical Providing Grant to 1125 Community centres to purchase
assets development activeties Periodical magazine, 101 Public Libraries Better reading and learing
to Maintanance of capital Assets, 120 facilities 1125 community
60 2
Maternity& Child Welfare centres to centres 101 public Libraries
Purchase Drugs& Nutritional food, 355 provided to public, preventive
Scavenging Programmes to Purchase of pregnant mothers and children
scavenging items and preventive health deseases. 4
Development for delivery Providing trainings to 60 skills and capacitated officials Better service delivery and
of Specialize trainings develop better public relation prevailed
skills,Knowledge and
attitude of the staff 1

Conducive working environment

Improving human and
institutional resources for
severice delivery
Sustaning the human
Resources of service
60 4 delivery system
Procurement of provided and Human resources
furniture and Furniture and electronic equipment needs of service delivery system by
equipments were fullfilled staff was sustained 2
Providing timely Peroanal emoluments were paid to 386 Human resources of service
assistant for the staff delivery system by 386 staff was
execution of R/ACLG sustained
offices
1
 serial no of SRA
Program to Which KRA
me Project KRA Service Delivery Key Output Indicator Key OutCome Indicator Contribute
Devolopment and Maintenance of 50 Buildings were Provided infracture facilities and
improvement to buliding buliding and Purchase renovated(Libraries,community centers provided to learning facilities all
facilities and restoration of Library books and sub offices) and1000 books were officers
of properties damanged purchased to Libraries
by conflict and Purchase
of Books 3
Road Rehabilitation,
Establishment and Road Improvement,
operation of a quality Construction of new 100 km C and D class roads were Better motarable roads
network in the province Roads renovated enhanced 3
Provision of Community Provision of drinking 50 Wells and 400 Toilets constructed Better access to drinking water
level Infrastructure water, Improvement of to1000 families and better
60 4 community based Public Utility services
Organization
3
Development of Implementation of Alternative energy provided 450 families Provision of uninterupted and
alternative energy in different type of who are not access to national grid supply continuous power supply
remote/ rural areas that allternative energy
can’t be served by programmes
national
3
Management of Local Composing 10 Dumbing grounds were constructed , 5 Better Solidwaste management
Authorities Solid Waste ,Treatment,Capacity tractors were provided for 5 Local practices were sustained
Building Authorites system was established for
proper Solid Waste Management
3
 Service Performance Plan 2010
Head No: - 472 Department of Co-operative Development (NP)
Programme No: - 53 Co-operative Development
Project: - 1 General Administration

Serial No of
SRA which
Project Key Result Area Service Delivery Key out put indicator Key out come indicator
KRA
Contribute
Sustain the Human Providing timely assistant for the Personal Emoluments were paid Human resources of Service
Resource of service execution of Co-operative to 321 staff delivery system by 321 staff is
delivery system Development Department’s sustained
services.
Auditing & Reporting Prepared 1200 annual Audit Management Performance of
reports of Co-operative Societies the Co-operative Sector
improved
Inquiries & Ensure best management system Best Management Practices
Disciplinary procedures without any mulpractices of 1042
functioning Co-operative Societies
Arbitration Recovered 75% of due balances Disputes settled
Productivity
to the societies
Enhancement 1
Continuous advice and 47 MPCSs, 38PDCSs, Best Management Practices
1 guidance to Societies 43Secondary societies and 1750
other Primary Societies received
advice and guidance
Introducing efficient Improved service delivery system of Service delivery improved
monitoring System 1042 functioning Co-operative
Societies
Development of Repairing & Replacement of 37 tables, -20 chairs, 15 Almyrah, Capacity of the Institution
Physical Assets Furniture, Equipments and Building 3 printers,2 iron saves, 3 fax improved by 70%
machines 6 file cabinets and 4
computer sets purchased and repairs
of building
Targeting at Granting Micro Credit Loan to 500 Beneficiaries received the Standard of life improved
5
Vulnerable Group the beneficiaries Loan
 Service Performance Plan 2010
Head No: - 472 Department of Co-operative Development (NP)
Programme No: - 53 Co-operative Development
Project: - 2 Training

Serial No
of SRA
Project Key Result Area Service Delivery Key out put indicator Key out come indicator which
KRA
Contribute
Sustain the Human Providing timely assistant for the Personal Emoluments were paid Human resources of
Resource of service execution of services of Co- to 14 staff Service
delivery system operative Development delivery system by 14 staff 1
Department. is
sustained
Development of Repairing & Replacement of Replacing 50 Cabinets,150 beds, Capacity of the Institution
Physical Assets Furniture, Equipments and 150 Chairs, 70 Tables and improved by 70%
2 2
Building equipments and repairs of
Buildings, wiring & Plumbing,
Institutional Providing Training Programmes Providing Training to 125 Co- Capacity of the human
development for operative Development Officers, resource increased
Delivery of 200 other staffs, & employees of 4
Specialized training the societies to improve the level
of services delivered
 Service Performance Plan 2010
Head No: - 472 Department of Co-operative Development (NP)
Programme No: - 53 Co-operative Development
Project: - 3 Provincial Co-operative Federation of Livelihood Credit Management Services

Serial No
of SRA
Project Key Result Area Service Delivery Key out put indicator Key out come indicator which
KRA
Contribute
Sustain the Human Providing timely assistance for Personal Emoluments paid to Human Resources of service
Resource of service the execution of the unit 35 Staff delivery system by 35 staff
delivery system sustained
Development of Improvement of Institutional 05 Computers with Capacity of the Institution
Physical Assets Resources Accessories, 06 Motor Bike, improved by 20% 1
15 wooden tables and chairs,
06 almyrah, 06 file cabinets
3
and 3 Photocopiers
purchased
Development of Conducting Training Provided training to 500 Enhanced skills and
Human Capacity programmes to the beneficiaries Beneficiaries knowledge of the 4
Beneficiaries
Targeting at Granting Micro Credit Loan to 500 Beneficiaries received Standard of life improved
5
Vulnerable Group the beneficiaries credit facilities
Service performance plan – 2010
Head: 473
Programme: 51 – Industrial Development

SRA1: Restoring Livelihoods

Serial No
of SRA to
Project Key result Area Service delivery key out put Indicator Key outcome Indicator
which KRA
contribute
Providing timely assistance
for the execution of the
service of Department of Personal Emoluments were paid to Human resources capacity
Industries 161 officers is sustained

Annual Administrative Report,

Quarterly progress reports
delivered
KRA 1.1 Development
of Social, Financial,
2, 4 & 5
Human, Physical &
Natural assets Conducted capacity
development programme on
livelihood enterprises
development
Conducted capacity
development programme on
industrial extension services
Citizen charter, Achievement reports
, weekly progress reports, Monthly
progress report, Quarterly progress
Reports, and Annually progress
report prepared
3 CEFE programmes conducted for
60 Divisional level staff, 2 Lively
hood Enterprise Development
Programmes for 40 Divisional level
officers
Conducted 4works shops in
coordination with Line ministry
Activities of Department of
Industries high lighted
1
Efficient and effective
livelihood enterprises
development services
provided
Better services delivered for
beneficiaries

Exposure visits to industrial 20 Officers visit other provincial Better services delivered for
development institutions institutions Entetrpreneurs
 Provided information on machineries,
Information development & raw materials & market of Awareness created in rural
KRA 1.3 Market
dissemination opportunities in rural areas areas
opportunities,
information linkages &
Income generation
2, 4 & 5 networks 1
10 Nucleus formed for 200 increased by 50% in rural
Nucleus formation beneficiaries areas

KRA 1.4 Productivity

enhancement Introduction of Modern Development of laser type Handloom Quality of local products is
machinery & equipments centers increased by 50%

SRA :2 Reactivating & Expanding Services and Facilities

Provided development subsidies for Participation in training

KRA2.1 Improving Provided development 2400 beneficiaries of the skill programme increased by
mobility of men & subsidies development programme 50%
materials Supply of materials to training Supply of yarn, coir & timber to Local production increased
centers training centers by 50%
Conducted 40 Vocational training for 400 Self employment
800 beneficiaries generated
Conducted 10 value addition training 100 self employment
for 200 beneficiaries generated
Conducted 10 On the job training for 50 self employment, 50
200 beneficiaries employment generated
KRA2.2 Promoting Conducting 10 Technology transfer
2, 4&5 Rendering Skill development 2
professionalism in training programmes for 200 100 self employment
training for youths
targeting and prioritizing beneficiaries generated
Conducted 20 Enterprise
Development Training programme 200 entrepreneurs
for 400 Entrepreneurs developed
60 Training on Handloom weaving, 150 Handloom weavers
Small industries & Handicraft developed, 100 craft men
development for 600 beneficiaries developed
KRA2.3 Improving
human and institutional Participated of exhibition & Local market & National
resources for service trade stall in Provincial level, 5 Exhibitions & 5 Trade stalls level Market of local
delivery National level conducted product is promoted
SRA3. Rehabilitation of Infrastructure
Maintenance of vehicle is
performed
Personal motivation
Maintenance & repairs of
training centers, Machineries
& equipments
KRA 3.3 Capacity
2, 4 & 5 building for
implementation
Repairs of training buildings
in the resettled areas
Improving infrastructure
facilities for Training centers,
District Industrial & CEDS
offices
Maintenance of Head office
machineries & equipments
Repairs and maintenance of vehicle -
1 Car & 1 Motor bike
Provided over time payment, Holiday
payment & other allowance payment
to eligible officers
10 Handloom Training centers
Developed, & Modernized
Renovation of Yogapuram training
center,
Reconstruction of three Hand loom &
one Handicraft centers at
Killinochchi & Mullaitivu Districts
Provided electricity & water supply
facilities to 5 training centers
Maintenance 10 Computers 2 photo
copy machines , 1 fax machines
Life time of vehicles is
extended
Employees motivated &
performed well
Life time & performance of
machineries extended
3
Self employment generated
in resettled areas
Trainees received better
services , No. of trainees
increased by 50%
Life time & performance of
machineries extended
 SERVICE PERFORMANCE PLAN 2010
Department of Social Services
Head: 474
Programme: 95

Serial No. of SRA

Project Key Result Area
Sustaining the human resources
of service delivery system
Service Delivery Key Output Indicator Key Outcome Indicators to which KRA
contributes
Providing timely assistance for execution Human resources of service delivery
Personal Emoluments were paid to 107 staff 1
of Social Services departments services system by 107 staff is sustained

Financial assistance to restore income of
PAMA recipient
Financial assistance to restore livelihood
Development of human assets affected by natural disaster
and Productivity enhancement
Financial assistance to people who are
2 under poverty
Provide awareness on disaster
management to public
Issue of equipment to disables
Reducing poverty of disables Providing financial assistance
and maintain elders
Construction of toilets for poor disabled
& widows
Maintenance of elders home, Kaithady
Assistant to build the Elders and disables Completed infrastructure facility at State Elders
homes
Construction and maintenance
of Elders' and Disables' homes
Assistant to maintain the Elders and Provided of maintenance grant and adhoc grant
Disables homes
2
Improve the service delivery capacity at
Social Care Centres & Establish
Capacity building for
Divisional & District Social Care Centres
implementation
Provide training to staff
Assistance provided to 500 families to start self
500 under privileged are employed
employment
Property damaged by natural disaster
Assistance provided to 450 families whose
are repaired/reconstructed, facilitated
crops and properties affected
to re-start cultivation 2
48650 beneficiaries and their families
Provided PAMA to 48650 people
managed their needs
Awareness created among 500 persons directly 6500 people be prepared to face
and 6000 persons indirectly disaster
600 disables day to day work is
Equipments given to 600 disables
improved
300 disables and their family assured
Grants provided to 300 disables
through self employment 1
175 toilets built for 175 widows & disabled 175 Widows & Disabled persons
persons received their part of basic facilities
239 elders are cared and maintained Elders enjoyed their rest of life
Quality of the facilities to elders
increased 40%, fund is properly
Home, 05 Voluntary Homes
utilised
3
Quality of the facilities to elders
increased 20%, fund is properly
to 4 elders homes and 3 disables homes
utilised
Quality of the service delivery to the
Service capacity of 18 Social Care Centres
public increased 60% and officers are
increased & 14 Social Care Centres Established
facilitated to provide better service. 4
107 staff enhanced their quality of
Staff training conducted for 107 staff
service delivery capacity
 Service Performance Plan
Dept. of Probation & Child Care Services, NP
Head: 475
Programme: 95
Project: 1

Serial No. of SRA

Key Result Area
Sustaining the human
resources of service delivery execution of Probation and Child care Personal Emoluments paid to
system
Development of human
assets and Productivity
enhancement
Improving human and
institutional resources for
service delivery
Service Delivery
Providing timely assistance for
departments services
Annual grant to Children Homes
Monthly grant to Day Care Centres
Provide equipment and furniture and
transport facilities to staff
Provide training to staff through
MDTI
to which KRA
Key Output Indicator Key Outcome Indicators Contributes
Human resources of service
delivery system by126 staff is
126 staff sustained 1
4000 orphan children are
4000 children home children are received care ,maintenance
received annual grant and , education
1250 under 5 year children
1250 DCCs children are received are received Nutrition food
assistance and care 2
10 tables, 10 almirahs and 10
chairs are purchased to district The service delivery system is
office, improved by 40%
05 number of child Rights
Training Programme are Quality of Service delivery
conducted System is enhanced by 50%. 2

03 Day Care Centre, 02 Children

Home, 01 Certified School and 03 03 Day Care Centre, 02 Children
Providing financial assistance to the District Child Protection centres Home, 01 Certified School &03
Construction and maintenance Children Homes and Day Care Centres infrastructure facilities are District Child Protection centre
of children for the Infrastructure Facilities Improved are improved by 50%
30 Children Homes and 20 Day Primary facilities Provided to 63
homes and related Payment to maintain the Children Care Centres received Children homes and 20 day care
institutions Homes and Day Care Centres maintenance and adhoc grant centres 3
1250 children are received
Providing financial assistance to the 1250 orphanage children are better environment and
parents lost children received assistance education facilities
 Maintenance of State Receiving Home 25 children under 5 years are cared 25 affected infant received
Kaithdy & maintained temporary care
Maintenance of Sriliya Sevana 60 orphan infants are care and
Vavuniya 60 children are cared & maintained maintained
Identification and assessing Maintenance of Certified School at 100 children are cared & Proper created to 100 young
needs of vulnerable groups Jaffna maintained offenders 5