Actatek Training Manual: Nov 8, 2006 Hectrix Limited

ACTAtek Training Manual
Version 1.9
Nov 8, 2006
Hectrix Limited
HECTRIX LTD.
Revision History
Revision Date Description Author
1.1 2005/07/27 Initial Release Cheong
Updated Ch 6.1.1, 6.1.2, 6.2.2, 7.3, 10, 11, 12.2, 13.2,
1.2 2005/08/23 14.2.3, 14.3.2, 14.3.3, 14.3.10, 14.3.13, 14.3.14, 14.6.7 Cheong
1.3 2006/01/04 Updated 1, 15.1.1, 15.2.5, 15.6.8 Cheong
- Added the type of external bar code reader we support
- Added the chapter “Introduction for the menu on the
ACTAtek LCD screen”
- Added the method for using both smartcard and FP
- Updated the whole chapter of External Mifare Reader
- Updated the new address in UK Office
1.4 2005/10/18 - Updated the MS SQL connection in ACTAtek Agent Cheong
- Added the reason for auto scan in FAQ
- Removed External Bar Code reader question
- Added the methods for Quick Access
- Added the method for using FP instead of PIN for
Administrator login
- Added ACTAtek Server with supported FAM
1.5 2005/12/29 - Added LogiPrint supported FAM Clement
1.6 2006/01/18 - Added ACTAtek hanging in FAQ Clement
Updated 10.1; 13; 16.1.4; 16.2.1; 16.3.2; 16.3.5; 16.3.7;
16.3.13; 16.3.14; 16.3.15; 16.4.6; 16.6.4
1.7 2006/02/24 Removed 14.11; 14.12; 14.13 Clement
- Added Agent behind router setup
- Added Backup Secondary usage
1.8 2006/04/24 - Added Locating firmware info Clement
- Procedure for export report updated
- Procedure for firmware upgrade updated
- Updated the Barcode Reader model
- Auto IN/OUT, Reject Repeated Event updated Roger /
1.9 2006/11/08 - Separated the Agent and Server manual from here Cheong
ACTAtek Training Manual ii

HECTRIX LTD.
ACTAtek Training Manual

Copyright 2004, 2005, 2006 Hectrix Limited, All rights reserved.
No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval
system, or translated into any language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise without the prior written permission of
Hectrix Limited.
ACTAtek is a registered trademark of Hectrix Limited
All trademarks, registered trademarks, and service marks are the property of their respective
owners.
Offices:
Asia and the Rest of the World:
Unit 906-911, 9/F.,Stanhope House,
734–738 King’s Road,
Hong Kong.
Tel: (852) 2319 1333
Fax: (852) 2776 8997
Email: sales-row@hectrix.com
Americas:
13372 Newport Ave suite A ,
Tustin, CA 92780,
USA
Tel: (714)-505-0433
Fax: (714)-544-5077
E-mail: sales-US@hectrix.com
Europe:
351 Pershore Road,
Edgbaston, Brimingham,
B5 7RY
United Kingdom
Tel: +44 (0) 121 472 3991
Fax: +44 (0) 121 472 3990
Email: sales-EU@hectrix.com
ACTAtek Training Manual iii

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Table of Contents
Chapter 1.Introduction.......................................................................................................... 7
1.1.Purpose...................................................................................................................................7
1.2.Document Conventions...........................................................................................................7
1.3.Intended Audience and Reading Suggestion..........................................................................7
1.4.Software References for this document..................................................................................7
Chapter 2.Product Overview................................................................................................ 8
2.1.ACTAtek Model number..........................................................................................................8
2.2.Comparison between Fingerprint and Smart Card Models:....................................................9
2.3.Checklist ...............................................................................................................................10
2.4.Setup Requirements..............................................................................................................10
Chapter 3.ACTAtek Structure and Connections................................................................. 11
3.1.Configuration of ACTAtek......................................................................................................11
3.2.ACTAtekTM Internal Structure and Connections..................................................................12
3.3.Connection Details:................................................................................................................13
3.4.Details of some connection items..........................................................................................15
Chapter 4.Fingerprint Notes............................................................................................... 16
4.1.Introduction............................................................................................................................16
4.2.Technical Information............................................................................................................16
4.3.Good Image vs Bad Image....................................................................................................17
4.4.Fingerprint Enrollment & Authentication................................................................................18
4.5.Fingerprint Enrollment:..........................................................................................................19
Chapter 5.Introduction to the menu on the ACTAtek LCD screen..................................... 20
Chapter 6.Network Connections........................................................................................ 21
6.1.Connecting Directly to a PC Using Crossover Network Cable..............................................21
6.2.Connecting ACTAtekTM to the Corporate LAN using Patch cable:......................................21
6.3.Connecting Directly to a PC Using Crossover Network Cable..............................................22
6.4.Connecting Directly to a PC Using Local Area Network (LAN).............................................24
Chapter 7.Wi-Fi Connections............................................................................................. 27
7.1.Access point:.........................................................................................................................27
7.2.Ethernet Adapter...................................................................................................................29
Chapter 8.External Mifare Reader...................................................................................... 35
8.1.Installation of the external Mifare reader...............................................................................35
8.2.Configuration.........................................................................................................................39
8.3.How to use.............................................................................................................................41
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Chapter 9.External Relay................................................................................................... 42

9.1.To install the device:..............................................................................................................42
9.2.Hardware configuration.........................................................................................................43
9.3.Testing Secure External Relay..............................................................................................43
Chapter 10.Door lock connections..................................................................................... 45
10.1.ACTAtek Cabling.................................................................................................................45
10.2.Door Strike Connections......................................................................................................46
10.3.Fail-Safe Lock......................................................................................................................47
10.4.Fail-Secure Lock..................................................................................................................48
10.5.Description of Fail-Safe and Fail-Secure Lock:...................................................................49
10.6.Door Strike Sensor..............................................................................................................49
Chapter 11.CMOS Camera Module................................................................................... 50
11.1.Introduction..........................................................................................................................50
11.2.Specifications.......................................................................................................................50
11.3.Features...............................................................................................................................51
Chapter 12.Formatter......................................................................................................... 52
12.1.Introduction..........................................................................................................................52
12.2.Requirements......................................................................................................................52
12.3.Change the ACTAtek to become a formatter......................................................................52
12.4.Configure the formatter.......................................................................................................53
12.5. Start formatting card...........................................................................................................54
12.6.Reset terminal as ACTAtek Terminal..................................................................................55
Chapter 13.Modem Connection......................................................................................... 56
13.1.Setting Windows Desktop to Accept connection from Modem........................................... 57
13.2.Hardware Setting of ACTAtek.............................................................................................64
13.3.Setting ACTAtek to make connection with the Modem.......................................................65
13.4.Setting up the ACTAtek with the ACTAtek Agent............................................................... 67
13.5.Run the ACTAtek Agent......................................................................................................71
13.6.Trouble shooting..................................................................................................................71
Chapter 14.FAQ & Troubleshooting................................................................................... 72
14.1.Fingerprint issues................................................................................................................75
14.2.Connection issues...............................................................................................................78
14.3.Hardware issues..................................................................................................................81
14.4.Primary-Secondary Connection issues...............................................................................90
14.5.General issues.....................................................................................................................95
ACTAtek Training Manual v

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ACTAtek Training Manual vi

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Chapter 1. Introduction
This sections explains the purpose and software references of the ACTAtek.
1.1. Purpose
ACTAtek is an Access Control and Time Attendance product which allows users to access its
record from any where, at any time and on any platform.
The primary objectives of this document is to provide advance features of ACTAtek.
The secondary objectives of this document is to help the user to troubleshoot the ACTAtek
within the shortest time. So, after read through this training manual, user will become more
familiar with the functions and features of ACTAtek.
1.2. Document Conventions

Input typed in a bold Arial font, and output using Arial. Comments are added in italics.
Command prompt and Source code looks like
main()
{
printf(“Hello World\n”);
}
1.3. Intended Audience and Reading Suggestion

This document is self-contained but assumes a basic knowledge of ACTAtek. Advanced cus-
tomers can use this document to enhance their usage in ACTAtek, and resellers can use this
document to enhance their customers needs.
1.4. Software References for this document

ACTAtek firmware: 1.29.11 (Aug 2006)
ACTAtek Agent: 1.29.1 (Jun 2006)
ACTAtek Server: 1.0.16pre32 (Aug 2006)
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Chapter 2. Product Overview
2.1. ACTAtek Model number

Model Number Description
Embedded SSL-Web Server with PIN / Camera / Smartcard /
ACTA-[Model]-[Option]-[Others]
Fingerprint / Sample up to 10,000 users
Table 1.ACTAtek Model Number
2.1.1. Legend
Model Meaning
1k Embedded SSL-Web Server up to 1,000 users
10k (Standalone Smartcard or Embedded SSL-Web Server up to 10,000 users
Pin Model only)
Option Meaning
P Pin Model
C Camera Model
S (M / L / Hp / EXBC) Smart Card Model (Mifare/ Legic / HID / Barcode)
FP Fingerprint Model
FS Fingerprint + Smartcard Model
Others Meaning
SAM Sample Unit
Table 2.Legend
2.1.2. EXAMPLE
Model Number Description
ACTA-1k-PC Pin + Camera Model (up to 1,000 users)
ACTA-3k-S-M Smartcard Model (Mifare) (up to 3,000 users)
ACTA-5k-S-LC Smartcard Model (Legic) + Camera (up to 5,000 users)
ACTA-1k-FP-C Fingerprint Model + Camera (up to 1,000 users)
Fingerprint + Smartcard Model (Mifare) + Camera (up to 1,000
ACTA-1k-FS-MC
users)
Fingerprint + Smartcard Model (Legic) + Camera (up to 1,000
ACTA-1k-FS-LC-SAM
users) – Sample unit
ACTA-10k-S-LC Smartcard Model (Legic) + Camera (up to 10,000 users)
Table 3.Example

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2.2. Comparison between Fingerprint and Smart Card

Models:
Fingerprint Fingerprint +
Features Smartcard ONLY
ONLY Smart Card
Seven-Finger Enrollment √ - √
Built-in Smart Card Reader - √ √
Built-in Web and Database √ √ √
Server
Built-in Web Camera Optional Optional Optional
Exchange of Information √ √ √
Between Devices (Primary /
Secondary )
Static / Dynamic IP Address √ √ √
Assignment
Support existing DHCP √ √ √
Server
Non- Volatile Memory 32 MB 32 MB 32 MB
Maximum Users 5,000 Users 10,000 Users 5,000 Users
Maximum eventlogs stored 10,000 eventlogs 10,000 eventlogs 10,000 eventlogs
Apple Macintosh / Apple Macintosh / Apple Macintosh /
Win 95/98/NT/XP Win 95/98/NT/XP Win 95/98/NT/XP
Computers Supported Unix Machines / Unix Machines / Unix Machines /
Linux Machines / Linux Machines / Linux Machines /
PDA / Smart Phone PDA / Smart Phone PDA / Smart Phone
Database Interface Support ODBC / JDBC ODBC / JDBC ODBC / JDBC
Encryption SSL SSL SSL
Multilingual Support √ √ √
Programming API SOAP SOAP SOAP
Reporting √ √ √
Product Weight / Gross
Weight with power supply & 650g/1.5kg 650g/1.5kg 650g/1.5kg
packaging
CPU / Fingerprint / CPU / Fingerprint / CPU / Fingerprint /
Contact & Contact & Contact &
Replaceable Modules
Contactless Contactless Contactless
Smartcard / Keypad Smartcard / Keypad Smartcard / Keypad
External Devices Support √ √ √
LCD Module Dot Matrix 128 x 64 Dot Matrix 128 x 64 Dot Matrix 128 x 64
Product Dimension 215 x 110 x 72 (mm) 215 x 110 x 72 (mm) 215 x 110 x 72 (mm)
Weatherproof Casing
(except for contact card √ √ √
module)
Serial / RS-232 / Serial / RS-232 / RS- Serial / RS-232 / RS-
Expansion
RS-485 485 485
10 BaseT Ethernet 10 BaseT Ethernet 10 BaseT Ethernet
(Build-in) / Optional (Build-in) / Optional (Build-in) / Optional
Netwrok Interface
Wi-Fi / Modem / Wi-Fi / Modem / GSM Wi-Fi / Modem / GSM
GSM / GPRS / GPRS / GPRS
Table 4.Comparison between Fingerprint and Smartcard Models

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2.3. Checklist
Please check that your ACTAtekTM has come with the following, if anything is missing, contact
us at support@hectrix.com .
• ACTAtek Unit
• Instructions CD
• Quick Installation Guide
• Crossover Network Cable (Black) [for connection DIRECTLY to PC/Notebook]
• Straight Network Cable (White) [for connection to network (hub/switch)]
• A 12V DC Switching Power Supply (Input: 100 - 240 VAC 50/60 Hz)
• 1 Power Cord [according to Country Specification]
2.4. Setup Requirements
2.4.1. Operating System (For access via Corporate Network)

• Windows 95/98/2000/NT/XP
• Linux Machines
• Unix Machine
• Apple Macintosh
• PDA
• Smart Phone
2.4.2. Network Interface

10 BaseT Ethernet (built-in)
• RJ45 Cabling for Network Connectivity.
• Straight Network Cable (White cable, to connect to your corporate network via Hub/Switch)
• Crossover Network Cable (Black cable, to connect directly to your Computer)
2.4.3. Power Requirements

• A 12V DC switching power supply (provided), please do not substitute our power supply
from another one
• Each 12V power supply can only support ONE ACTAtek, failing to do so will void the
warranty.

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Chapter 3. ACTAtek Structure and

Connections
3.1. Configuration of ACTAtek
Illustration 1.Configuration of ACTAtek

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3.2. ACTAtekTM Internal Structure and Connections

WARNING: DO NOT TOUCH ANY COMPONENTS WHILE ATTACHING CABLES TO THE ACTAtekTM.
Illustration 2.Internal Structure and Connections

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3.3. Connection Details:
3.3.1. COM1 to COM4

• COM1, by default, is connected to the fingerprint module, if installed. Other-
wise, it is open for use by other applications.
• COM2, by default, is connected to the Mifare Contactless Smart Card Read-
er/Writer, if installed. Otherwise, it is open for use by other applications.
• COM3 is shared with the RS485 port.
• COM4 is open for use by any other RS232 devices.
3.3.2. RS485
• The RS485 serial port shares its port with COM3 of the ACTAtek. That
means either one can be used at any given time.
• RS485 is enabled if JP9 and JP10 are installed.
• Typical devices connected to RS485 are External Relay and/or external Mi-
fare Contactless Smart Card Reader/Writer.
3.3.3. Weigand output

• Weigand output is supported in ACTAtek.
• Users can select either 26-bit or 40-bit outputs.
• Smart card ID will be sent out in 26-bit or 40-bit Weigand formats, when au-
thorized.
3.3.4. Security Sensor

• Used to protect ACTAtek in an event when someone is trying to remove or
attack the unit.
• Alarm output will be triggered if ACTAtek is lifted up or removed from its in-
stalled position.
3.3.5. RJ45
• Used to connect a RJ45 cable to the network which enables ACTAtek to be
reached by Ethernet.
3.3.6. Buzzer
• Used to create unique beeping sounds during authentication and other situa-
tions.

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3.3.7. USB
• A USB interface is present and reserved for future use.
3.3.8. 12V DC jack

• Power up the ACTAtek with shipped switching power supply.
• Make sure you have same rated power supply (12V DC, 27W) if the one pro-
vided is not used.
3.3.9. Door Switches 1

• Connect both ends of the external door switch to GND and DSW1 respec-
tively.
• Door strike will be connected once the door switch is triggered.
3.3.10. Door Strike 2 / Door Bell

3.3.10.1. Door Switch mode:
• Connect both ends of the external door switch to GND and DSW2 respec-
tively.
• Door strike will be connected once the door switch is triggered.
3.3.10.2. Door Bell mode:

• Connect both ends of the door bell switch to GND and DSW2 respectively.
• Enable the door bell in “Terminal Setup”.
• Door bell will ring once the door bell button (Top right corner of the keypads)
is pressed.
3.3.11. Door Sensors (GND DS1, GND DS2)

• System will alert user (LCD Display message, buzzer sounds) if each of the
door sensors is closed for about 30 seconds.
• Alert stops when sensor is open.
3.3.12. Alarm (Alarm+ Alarm-)

• Connect the Alarm+ and Alarm- to the external alarm.
• Alarm relay will trigger whenever somebody is trying to remove the ACTAtek-
TM
– if the door sensor is activated.

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3.3.13. Door Strikes (NC1 COM1 NO1) & (NC2 COM2 NO2)
• Opens a door.
• NC – Normally connect, COM – Common, NO – Normally Open
• Connect an electrical relay to NO and COM as shown below.
3.4. Details of some connection items
Illustration 3.Details of some connection items 2.3.9-2.3.12

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Chapter 4. Fingerprint Notes
4.1. Introduction
ACTAtek TM
uses latest Optical Scanning technology with its own algorithms and matching cal-
culations, a step above other sensors in the market.
It must be emphasized that to get an accurate enrollment and quick authentication each time
a fingerprint is presented, the fingerprint placement must be towards the center of the scan-
ner. Placing your finger far from the center position of the sensor will increase the rejection
rate.
Finger Rotation should be kept to a minimum during enrollment and verification.
When enrolling, place the finger on the sensor where the entire core can clearly be seen by
the scanner.
A good image is critical for the overall performance of the fingerprint scanner. Any deviation
from a good image, either by placing the finger far away from the scanner, or by applying too
much pressure or not locating it in the CENTER of the scanner, will cause the scanner’s rejec-
tion rate to rise. Read below on how to get a good image for your enrollment/authentication.
4.2. Technical Information

Features Technical Specification
Image Resolution: 500DPI
False Rejection Rate (FRR): 0.01%
False Acceptance Rate (FAR): 0.0001%
Allowable Fingerprint Rotation: +/-15degree
Operation Temperature: -25 to +65 Degrees Celsius
Number of minutiae being taken: 30 to 60 depending on user
Matching Speed: 0.05 second
Scanning Speed: 1.50 second
Table 5.Technical Information

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4.3. Good Image vs Bad Image

A good fingerprint image is one in which the core of the fingerprint is well-defined and easily
recognizable. The core of a finger is defined as the “point located within the inner most recur-
ring ridge”, it is normally located in the MIDDLE of the fingerprint. It is therefore critical when
enrolling that you place the finger on the scanner where the entire core can clearly be seen.
An example of a good & bad image is displayed as follows:
Good Image: The whole fingerprint Bad Image: An image where the crackles &
core can be seen clearly. displacement of the fingerprint core makes
it unrecognizable.

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4.4. Fingerprint Enrollment & Authentication
In order to receive a successful enrollment and authentication, it is critical that the following
should be noted carefully. Each successful enrollment will result in a successful authentication
and save a lot of time in troubleshooting and erroneous readings.
Fingerprint Core.
Optical Fingerprint Scanner
It is highly recommended for the fingerprint core to be big and clear for a successful enroll-
ment of a clear and good image.
Make sure the fingerprint image captured is of the core of the finger presented. A fingerprint
core is a point located within the innermost recurring ridge of any given finger.
Also, to obtain a higher success rate, enroll the same finger 3 times in a slightly adjusted an-
gle, one to the center, one inclined slightly to the left and the third inclined slightly to the right.
If you follow the following enrollment procedure, the success rate will increase dramatically.

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4.5. Fingerprint Enrollment:

Step 1: Place the center of any one finger directly above the sensor right in the center, as
shown below:
Step 2: Place the center of the same finger (enrolled in Step 1), slightly aligned to the left.
Step 3: Place the center of the same finger, slightly aligned to the right.
After each placement, wait for the message “Template Stored” on the LCD screen to appear,
and then remove your finger and press “Enter/Return” to enroll the second or third finger(s).
If you have any questions regarding the enrollment procedure, e-mail us at support@hectrix.-
com .

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Chapter 5. Introduction to the menu on the

ACTAtek LCD screen
There are 8 icons on the ACTAtek's LCD screen after you login as Administrator:
Add User IP Setting

• Fingerprint • DHCP (OFF)
• Smartcard • IP Address
• Add User • Gateway
• Copy to Smartcard • DNS IP
• Move to Smartcard
• Copy to Terminal
• Delete Smartcard
• Password
User Management Terminal Setting
• Activate User • Primary IP
• Deactivate User • FP Quality
• Capture FP • HIGH (ON)
• NORMAL
• LOW
• No. of FP Sample
• NORMAL:3(ON)
• ACCURATE:5
• PRECISE:7
• Restricted IP (OFF)
• Unlock Door
• Reboot
Automatch Reset Setting
• Reset Event Log
• Reset Database
• Factory Default
• Reset Web Port
Date & Time Exit
• Adjust Date
• Adjust Time

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Chapter 6. Network Connections
6.1. Connecting Directly to a PC Using Crossover Network

Cable
Connecting your ACTAtekTM directly to your computer can be done via the BLACK crossover
cable which is included in the box the ACTAtekTM came with.
The IP Configuration and all necessary modifications can then take place for web administra-
tion.
6.2. Connecting ACTAtekTM to the Corporate LAN using

Patch cable:
Connecting your ACTAtekTM to your Corporate LAN via a hub or switch can be done via a
patch cable or a straight network cable, which is the white cable included with your ACTAtek-
TM
.
Directly connect the Patch cable to the port of the network hub in your corporate premises.

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6.2.1. Troubleshooting:
If the network is not working, there are a few points that can be checked to fix it:
1. Make sure the network cable is functional; sometimes a damaged cable may be the cause
of all problems. To check if it is functional, make sure there are no loose ends and the jack
is properly attached to the cable. Also, once plugged in, check that the light at the port
blinks (either in orange or green).
2. Check that the IP Address Assignment matches the network settings of the corporate LAN
or the PC being used.
3. Make sure no IP has clashed and that there are no two identical IP addresses in the net-
work.
4. If all of these are fine, ask the network administrator why there is a problem or e-mail us at
support@hectrix.com for further assistance.
6.3. Connecting Directly to a PC Using Crossover Network

Cable
Connecting your ACTAtekTM directly to your computer can be done via the BLACK crossover
cable provided in the box the ACTAtekTM came with.
1. Use the BLACK crossover network cable provided, with one end connected to the AC-
TAtekTM’s jack, and the other end to your PC.
2. To check your PC’s IP Address Settings, open the DOS Command prompt by press Start
-> Run -> Type “command” and press OK.
In the prompt, type “ipconfig” and press Enter

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3. Following is an example. Note the IP Address displayed.
4. If there is no IP Address configured for your PC, follow the steps below to modify your PC’s
IP Address Settings (below is a case using Windows XP). Go to Start -> My Network
Places -> View Network Connections -> Local Area Connection.
5. Right click on “Local Area Connection” and click “Properties”.
6. Under the General Tab, highlight “Internet Protocol (TCP/IP)” and click “Properties”.
7. Input an IP Address different from the ACTAtekTM (Default IP: 192.168.1.100), for instance.
IP Address: 192.168.1.110
Subnet Mask: 255.255.255.0
The diagram for IP Address assignment is shown on next page.

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8. Click “OK” to confirm the changes, and “OK” again to set it for the computer.
9. Lastly, check the IP Address of your ACTAtekTM by clicking the Menu button, and enter the
ID, “A999”, press Enter/Return. Enter the password (Default is 1), and press Enter/Return.
Go to IP Settings, and press “Enter/Return”. Select IP Address option, which will display
the Current IP Address of your ACTAtekTM (Default IP is 192.168.1.100).
NOTE: ENSURE THE ACTAtek AND YOUR PC DO NOT USE THE SAME IP ADDRESS.
10.Test the connection.
6.4. Connecting Directly to a PC Using Local Area Network

(LAN)
Most of the time, corporations already have in place a local area network connection, whereby
all network cables come from a central hub or switch and are distributed across the company
for internetworking and communication.

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ACTAtek is one such device that is Internet enabled and can be connected via a corporate
network for other users to configure and monitor it with the computers in the network in place.
To connect the ACTAtekTM, use the white cable provided, or any other straight network cable
to connect from a hub or switch to the ACTAtekTM’s network port.
The following steps demonstrate how to configure the ACTAtekTM to your corporate network.
1. Find out the IP address of the network. To do so, go to a PC in the network presently,
press Start -> Run -> Type “command” and press OK.
In the Command prompt, type “ipconfig” and press Enter
2. Note the IP Address displayed, following is an example.
3. Power on the ACTAtekTM unit (refer to Section 2 on P.5), Press the Menu button, key in the
ID “A999” and press Enter/Return, the default password is “1” and press Enter/Return.
4. Go to “IP Settings” using the Previous/Next buttons and press Enter/Return.
5. Once “IP Address” is highlighted, press Enter/Return.
6. Input the matching IP Address (e.g. 192.168.1.100), and make sure it does not collide with
any IP Address in the current network and press Enter/Return.
7. Use the Previous/Next buttons to select “Subnet Mask”, and press Enter/Return.
8. Input the matching Subnet Mask (e.g. 255.255.255.0), and press Enter/Return.
9. Test the connection.

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6.4.1. Testing the Connection

Once the configuration is complete, it is recommended that the connection be tested.
1. At the PC, Click Start -> Run -> Type “command” and press OK.
2. Type “Ping 192.168.1.100” (The IP Address should reflect that of your ACTAtekTM unit)
3. If successful the following should be displayed:
If unsuccessful, either “Destination Host Unreachable” or “Request Timed Out” will

be displayed, please follow the above steps carefully and test the connection. If
problems persist, contact us at support@hectrix.com for assistance.
4. Step 4: Once the connection is successfully established, either by using the direct connec-
tion or connecting via the corporate LAN, open an Internet browser and input
http://192.168.1.100 at the address bar and hit “Enter”.
5. Step 5 : The system is now ready for web administration.

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Chapter 7. Wi-Fi Connections
7.1. Access point:
7.1.1. Hardware requirements:

1. One Buffalo WZR-RS-G54
Relative features of Buffalo WZR-RS-G54:
• 802.11g Wireless 125* High-Speed Mode Technology
• Easy VPN – Remote access of your ACTAteks
• Auto channel support will instantly select the best available wireless network-
ing channel
• Strong wireless security with WPA, 128/64-bit WEP and MAC Address Re-
striction
• Repeater / Bridge Mode (WDS) boosts performance and extends range
• Connect to an external 2.4 GHz antenna to improve wireless signal
• Built-in 10/100 4-port Auto-Sensing Switch for wired connections
2. One PC for Setup

3. One ACTAtek
7.1.2. Software configuration
1. Login to the Buffalo WZR-RS-G54:

• IP address: 192.168.12.1 (Default)
• User Name: root (Default)
• Password: no password (Default)

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2. Click “Advanced” to do the configuration
7.1.2.1. Wireless
1. The SSID field must be set to maintain the security of the wireless network , for instance,
"hectrix-buffalo"
2. The wireless channel can optionally be set or you can use "Auto", you can set it to "Chan-
nel 2"
7.1.2.2. Wireless LAN Security

The WEP and WPA data encryption method can optionally be set accordingly
7.1.2.3. Wireless MAC Filtering

1. It is strongly advised to enable the MAC address filter in order to protect the wireless LAN.
2. To do so, please register the MAC address, please register the MAC address of the Ether-
net Adapter, for instance ASUS WL330g - or any adapter that you're using.

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7.1.2.4. Wireless Bridging

1. If one access point is not enough to cover the whole network, you can either add an exter-
nal antenna for this access point or add another buffalo access point.
2. If you choose to add another access point, please make sure of the following:
• The “Wireless Channel” should be the same
• The “Frame Bursting Mode” should be disabled
• The “SSID” can be different
• The “Data Encryption” should be the same, or no encryption for both access
point
• The “Wireless Bridging (WDS)” should be enabled.
• The “Wireless MAC Address of WDS Partner” should be keyed in manually
7.2. Ethernet Adapter
7.2.1. Hardware requirements

1. One ASUS WL330g
Some features of the the ASUS WL330g include:
• 802.11g 54Mbps Wireless Technology
• World's smallest Access Point
• Auto channel support will instantly select the best available wireless network-
ing channel
• Strong wireless security with WPA, 128/64-bit WEP and MAC Address Re-
striction
• DC power can be drawn from wall socket or USB bus power.
2. One PC for Setup

3. One ACTAtek

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7.2.2. ASUS WL330g Setup with Windows XP (Part 1)

Taking Windows XP as an example on how to do this, please follow the below steps.
1. Switch the ASUS WL330g to “Ethernet Adaptor” mode

2. Connect the ASUS WL330g to your computer
3. Run “Setup.exe” from the ASUS WL330g installation CD provided

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4. Run the "Wireless Setting Utility"
5. Click "Configure"

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6. Input User (“admin”) and Password (“admin”)
7. Select the available network which the ASUS WL330g can detect
8. Click “hectrix-buffalo” (Please select the available newtork in your local network)

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9. Click “OK”. “hectrix-buffalo” will show in the “Preferred Networks (Profiles)”

10.Click “Finish”

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7.2.3. ASUS WL330g Setup with Windows XP (Part 2)

1. Use a web browser, such as IE or Firefox, to type in the IP Address “192.168.1.1”
• Login Name: admin
• Password: admin
2. Uncheck the “MAC Cloning” option
3. Confirm that the SSID, Channel and encryption are set identical to the access point setting.
4. Click “Apply”
7.2.4. Application of ASUS WL330g with ACTAteks / iADs

1. Unplug the RJ45 cable from the ASUS WL330g from your PC and plug one end to the AC-
TAtek.
2. Reconnect your PC to the internet. You should now be able to communicate with your AC-
TAtek via your PC using wireless LAN.
3. Plug the internet cable back to your PC, you can now communicate your ACTAteks / iADs
with your PC using wireless LAN

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Chapter 8. External Mifare Reader
8.1. Installation of the external Mifare reader

1. Unscrew the main board from the case.
2. Connect the flat cable between the 2x5 box header (JP7) COM4 of the main board.
8.1.1. Connecting via RS485

• Pin assignment:
Signal Color
GND Black & Brown
+12VDC Red
B White
A Green
NC Blue
COM Orange
NO Yellow
1. Connect the other end of the flat cable to the RS232 to RS485 converter like the picture
shown above.
2. Connect the Green wire to the terminal with the “D+/A” label and the White wire to the ter-
minal with the “D-/B” label.

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Illustration 4.External Reader Connection Via RS232 to RS485 Diagram
8.1.2. Connecting via RS232

• Pin assignment:
Signal Color
GND Black & Brown
+12VDC Red
TX White
RX Green
NC Blue
COM Orange
NO Yellow

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1. Connect a White wire to pin 2 of the DB9 connector, a Green wire to pin 3 of the DB9 con-
nector and Brown wire to the pin 5 of the DB9 connector.
2. Connect the other end of the flat cable to the female type DB9 connector like the picture
shown below.
Illustration 5.External Reader Connection Via RS232 Diagram

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8.1.3. Assembling the parts
1. Connect the power cables to the reader as shown in the picture.
2. Power supply requirement: 9-12VDC/500mA. Switching mode power supply is

recommended.
3. Connect the signal wires to the reader as shown in the picture.
4. Remove the front shield of the enclosure and fix the 2 wall mounting screws with
the given L-shaped screw driver.
5. Cover the front shield back after the reader is fixed on wall.

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8.2. Configuration
8.2.1. Hardware Configuration
1. Configure the dip switch as shown in the picture below. The address of this external mifare
reader should be 1.
2. Device address is measured in binary mode. That is device with address 2 will have the fol-
lowing dip switch setting, ON OFF ON ON ON ON ON ON (0x0000 0010).
3. Current firmware can only support single external reader. However, multi-reader support
will be available soon.

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8.2.2. Software Configuration ( Available from firmware

version 1.11 onwards only)
1. Go to the web page of ACTAtek and enter the sub menu External Devices under the Ter-
minal Settings.
2. Enter 1 into the Reader Address box. The Trigger and Ignore Quick Access fields are op-
tional to change, click “Add”.

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3. The external reader with address 1 is added.
8.3. How to use
1. Register a smart card user to ACTAtek. (Details of how to register a smart card user,
please refer to the user manual)
2. Check the smart card which was registered to ACTAtek with the external Mifare reader.
• Red LED is ON if the smart card is NOT registered to ACTAtek before.
• Green LED is ON if the smart card is registered to ACTAtek before.

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Chapter 9. External Relay

Hectrix will provide an optional external relay for security of the door lock and strike, for
installation within office premises. This external relay will control the door strike once properly
installed with the ACTAtekTM unit.
9.1. To install the device:
1. Connect the cable provided to the RS485 connector (JP1) on ACTAtekTM.
2. Connect the other end of the given cable to the GREEN terminal blocks of the Secure Ex-
ternal Relay.
3. Connect the power cables to the RED Terminal blocks of the Secure External Relay.

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9.2. Hardware configuration
Configure the dip switch as shown in the picture below. The address of this secure external re-
lay should be 1.
9.3. Testing Secure External Relay
1. Register a smart card user to ACTAtek. (Details of how to register a smart card user,
please refer to the user manual)
2. No response to the Secure External Relay if the smart card is NOT registered to ACTAtek
before.
3. Green LED is ON and the Relay is closed if the smart card has been previously registered
on the ACTAtek.

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Illustration 6.Complete External Relay Connection

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Chapter 10. Door lock connections
10.1. ACTAtek Cabling

The following diagram contains the ACTAtek connected with door locks with Wi-Fi and POE
connections.
Illustration 7.ACTAtek Cabling Diagram

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10.2. Door Strike Connections
Illustration 8. Simpe Connection Diagram for Door Strike
Illustration 9.1N4004N Diode

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10.3. Fail-Safe Lock
Illustration 10.Connection Diagram for Fail-Safe Lock
Illustration 11. Two ACTAteks Connecting To One Fail-Safe Lock

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10.4. Fail-Secure Lock
Illustration 12.Connection Diagram for Fail-Secure Lock
Illustration 13. Two ACTAteks Connecting To One Fail-Secure Lock

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10.5. Description of Fail-Safe and Fail-Secure Lock:

If the ACTAtek is connected to a fail-safe lock, the door lock will be released when/if there is
no electricity automatically. On the other hand, if the ACTAtek is connected to a fail-secure
lock, the door will remain locked when/if there's no electricity.
If the ACTAtek is used as an Access Control System, please follow the instructions below:
1. The door strike rating should be 12VDC/1A. If the operating current is above the one speci-
fied, it is highly advised to use an external relay. Please look at the Chapter “External Re-
lay” for more information on External relays.
2. Use separate power supply for all devices, including ACTAtek, External Card Readers and
the Relay. DO NOT SHARE POWER SUPPLY WITH THE DOOR STRIKE.
3. An additional Diode is required to avoid Back EMF from the Door Strike, which could dam-
age the ACTAtek.
4. To operate a non-polar Door Strike, you should assign the Positive & Negative terminals
for the strike according to the polarity of Diode. The terminal that connects to Negative
End of Diode is Negative, the other one is Positive.
5. Diode Selection:
a) Use P/N:1N4004, if the Door Strike rates at 12VDC/1A
b) Use P/N:6A1, if the Door Strike operating current is within 1 - 6A.
*Failing to comply with the above instructions may cause irreversible damage to the ACTAtek.
10.6. Door Strike Sensor

• Connect the sensor wires by loosening the 2 screws on the sensor swith and slide the
exposed ends of the wires under the terminals then tighten the screws.
• Internal buzzer will sound if the door is left open for more than 30 seconds. The unit will
then display an alert message.

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Chapter 11. CMOS Camera Module
11.1. Introduction
ACTAtek provides built-in CMOS camera feature to avoid buddy punching problems & en-
hance security issues.
A snapshot will be taken for each successful or rejected authentication (Fingerprint, smart
card or password). The most recent 100 photos (resolution: QVGA. 320 x 240) will be stored
on the ACTAtek database.
11.2. Specifications
• VGA 640 x 480 sensor

• ¼” double lens
• Camera viewing angle:
• Horizontal viewing angle is about 50 degrees.
• Vertical viewing angle is about 40 degree

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11.3. Features
• Automatic exposure control

• Automatic white balance
• Automatic flicker cancellation
• 2x electronic zoom (default is no zoom)
• Auto Brightness, contrast, saturation
• Photo sizes selection, 640 x 480, 320x240, 160x120 (default is 320x240).

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Chapter 12. Formatter
12.1. Introduction
This ACTAtek formatter software is to help your original company smartcards to be readable
by ACTAtek.
12.2. Requirements
1. AN ACTAtek with build-in smartcard reader. (Eg ACTA-1k-S-M)

2. A software formatter patch
12.3. Change the ACTAtek to become a formatter
1. If you switch from ACTAtek terminal to formatter, please backup terminal system data.
• Login the ACTAtek via web browser
• From menu, select -> 'Backup System Backup'
• Save the system file
2. Firmware Upgrade to formatter

• Login the ACTAtek via web browser
• From menu, select -> 'Firmware upgrade'
• Click <Browse> for the formatter firmware e.g. acatek_1_formatter.bin
• Then click <Upload>. After upload successful, click <Upgrade> to start up-
grade. After upgrade successful, the terminal will reboot automatically. If
the terminal does not reboot automatically, please manually reboot the termi-
nal.

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12.4. Configure the formatter
12.4.1. Formatter Status

This part will show you the “Total Credit” and “Current Credit” for the formatter. If you want to
increase the number of “Total Credit”, please follow the steps below:
1. Login the ACTAtek via web browser
2. From menu select -> 'Formatter Setup' .
3. Under 'Formatter Status', browse for the credit file with format credit_Serial#.bin
(eg. for terminal 00111DA00002 the credit file is credit_00111DA00002.bin )
4. Click <upload>
12.4.2. Configure the Card Key

This part is to format the original smartcard's key to the Hectrix's key, that is to make the orig-
inal smartcard to be readable by ACTAtek. You can take the reference of the steps below:
1. Login as Administrator through Web browser.
2. From menu select -> 'Formatter Setup'
3. Under “Configure the Card Key”, select the appropriate options then click <submit>
(eg. format foreign card to use in ACTAtek terminal:
• Field old key, select -> 'Custom' and enter your 12 characters key.
• Field new key, select -> 'Hectrix'

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12.5. Start formatting card

2. From menu select -> 'Formatter Setup' .
3. Configure the Card Key
4. Click <submit>
5. In the screen 'Smart Card Formatter', message [Key Modified Successful] will be dis-
played.
6. Click <Start> to start formatting card at terminal.
7. To begin format smart card, just put your smart card on the terminal smart card reader
area ie. the keypad area.
8. Don't remove your card until you receive “Success” message. The LCD will display “Writ-
ing”, “Verifying” and finally “Success” message. After receiving “Success” message, you
can continue formatting another card. The credit will be deduct automatically.
9. From web Click <stop> to end 'Format Smart Card'.
10.The terminal will jump back to 'Configure the Card Key' screen.

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12.6. Reset terminal as ACTAtek Terminal

2. From menu, select -> 'Firmware upgrade'
3. Click <Browse> for ACTAtek firmware e.g. Acatek_1_28.2.bin
4. Then click <Upload>. After upload successful click <Upgrade> to start upgrade. After up-
grade successful, the terminal will reboot automatically. If the terminal does not reboot au-
tomatically, please manually reboot the terminal.
5. After reboot, the terminal should be able to authenticate the newly formatted card.

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Chapter 13. Modem Connection

This modem is used to setup a link between your PC and the ACTAtek through a modem.
This way, you can get the real time event log by using the modem settings in the connection
profile.
Illustration 14. ACTAtek-Modem Connection Diagram

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13.1. Setting Windows Desktop to Accept connection from

Modem
1. Launch the Connection Wizard

• Go to the Network Connections, Click Create a new connection
2. Connection Wizard
• To Continue, Click Next

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Select the Network Connection Type
• Select “Set up an advanced connection”, and click Next
3. Advanced Connection Options

• Select “Accept incoming connections”, and click Next

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4. Devices for Incoming Connections
• Select the device for the incoming connections. Select the desired modem
5. Incoming Virtual Private Network(VPN) Connection

• Leave the setting unchanged and click Next

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6. User Permissions
• Create a user account for the incoming connection, Click “Add...”
7. Create a Use
• Enter the user information, remember the user name should not have space
included
• Prepare a password for the user.
• In this example, the user name is “user_a”, and password is “1234”
• Click “OK” to confirm the creation

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8. Confirm with the User Created
• Confirm with the user created, ensure the check box was checked (default)
• Repeat from step 7-8 if more than one user is needed.
9. Networking Software Setting

• Select “Internet Protocol(TCP/IP) and click “Properties

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10.Incoming TCP/IP Properties
• Left other checkbox to default
• Check the box at Network access - “Allow callers to access my local area
network
• Specify the TCP/IP addresses
• By this sample setting ( From 192.168.9.184 to 192.168.9.185), the Desktop
PC would take the IP of 192.168.9.184, while the incoming connection (AC-
TAtek) would take the IP of 192.168.9.185
• Uncheck “Allow calling computer to specify its own IP address
11.Complete Connection Wizard

• Click “Finish “ to complete the setup

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12.Confirm the New Connection has been created.
• A new icon with the name "Incoming Connection" should be displayed.

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13.2. Hardware Setting of ACTAtek
1. Unscrew the main board from the case.
2. Connect the flat cable to the 2x5 box header (JP7) COM4 of the main board.
3. In the modem side:

• Connect the modem with power
• Connect the serial cable to the modem
• Connect the phone line to the modem

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13.3. Setting ACTAtek to make connection with the Modem
1. Enter the details in the Connection Profile Settings as shown below:

• Enter the details in Connection Profile Setting
Connection Name Name of the Profile

Period The time interval the unit takes to connect the remote
server( in minutes)
Server IP IP Address of the remote dial-up server (e.g.
192.168.9.184)
Connection Type Select “PPP” for Modem
Phone Number Phone number for the dial-up modem (Ensure phone
line is physically connected to the PC)
ID User ID for login to the remote server's login ID (e.g.
user_a)
Password Password for login to the remote server's login ID ( e.g.
1234)

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2. Confirm the Connection Profile Creation
• After creating the profile, it should be listed under "Existing Connection Pro-
file"

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13.4. Setting up the ACTAtek with the ACTAtek Agent
13.4.1. In the Web browser side

1. Go under the Terminal List
• At the Server List option, Click “Add”
2. Add a Server Agent

• Under the Server list, Click "Add", and enter the Details as shown below:
IP Address IP Address of the remote server (eg. 192.168.9.184)

Port Port of the Agent used (default:1668)
Agent Version 1.2 (default)
Magic Used to communicate with the Agent (eg. “1234”),
blank to use default
Send all logs when Enabled
registered
Profile Select the Connection profile that created before

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3. Confirm that the Agent has been successfully created

• After clicking "Add", a new server entry should be displayed under the Server
List.

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13.4.2. In the ACTAtek Agent side

13.4.2.1. ACTAtek Agent Configurator:
Click Start --> Programs --> Hectrix --> ACTAtekAgent --> Configurator to begin the "con-
figuration"
13.4.2.2. Agent Info
• If ‘Auto Detected’ is selected, the Agent will automatically try to detect the ACTAtek in your
network.
• The default Agent Port is 1668
• The Agent Magic is the encryption code of Agent. You should enter the same Magic as the
Server List. So please enter “1234” in this example.
• Poll Interval should be set to > 60 seconds

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13.4.2.3. To connect the Agent with an ODBC Database

Please lookup the ACTAtek Agent manual for the setting up of ODBC.
• Database Driver: Generic ODBC

• Database Name: actatek (default, and set it in the above steps)
• Database Username and Password: We haven't set it. So, leave it blank
• Connection Pool Size: 5 (default)
• Create Table SQL: SQL command, 5 fields default
• Target Table Name, Map Timestamp to Field, Map UserID to Field, Map Event to Field,
Map TerminalSN to Field, Map Photo (JPEG Binary) to Field: Please use the same names
in the Create Table SQL command above

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13.4.2.4. ACTAteks
Please leave it blank in order to use modem for connection
• After completing the configuration setting, click <save>, the following screen will appear
13.5. Run the ACTAtek Agent

Click Start --> Programs --> Hectrix --> ACTAtekAgent --> ACTAtekAgent 1.29 and begin the
program. You will see the following screens.
Eventlog will be synchronized to your default database via modem after started the ACTAtek
Agent.
13.6. Trouble shooting

If you are connecting Agent in the first time, you are suggested to run the agent in “Debug”
mode. To do so, open MS-DOS command prompt, and type “agent -d 3” under the Agent's in-
stallation path. If there are no error debug message, Agent will work in the current setting.

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Chapter 14. FAQ & Troubleshooting

This chapter will show the most common Frequently Asked Questions (FAQ). If the FAQ here
cannot solve your problems, please e-mail your inquiry to support@hectrix.com
If you planned to e-mail us, please attach the following information in order to provide the best
solutions:
1. The Terminal Status of the ACTAtek. It is the first page when you login the ACTAtek using
web browser.
2. The QA page of the ACTAtek. The link for the QA page is:
http://<IP Address>/cgi-bin/qa.cgi
3. The problem you are facing with ACTAtek.
4. The actions did before this problem happening
Usually, the ACTAtek will be fine after reboot.

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FAQ list
Chapter 14.FAQ & Troubleshooting............................................................... 72
14.1.Fingerprint issues..........................................................................................75
14.1.1.Fingerprint Enrollment / Authentication Issues.................................................... 75
14.1.2.Why do I always get a "Bad Quality" message during enrollment or
authentication?................................................................................................................75
14.1.3.Why the successful rate for fingerprint verification is low?..................................76
14.1.4. Why is the automatch limited to 150 users?.......................................................77
14.1.5. The finger print module scans erratically with nothing on the surface?..............77
14.2.Connection issues.........................................................................................78
14.2.1.Can we use our own software to communicate with ACTAtek? If so, what do you
offer us as basis: DLL, ActiveX or SDK? .......................................................................78
14.2.2.How do I connect two ACTAtek units in different locations with DSL / Internet
connection?.....................................................................................................................78
14.2.3.How do I connect two ACTAtek units in different locations with modem (GSM
modem)?.........................................................................................................................79
14.2.4.Why doesn't the ACTAtek connect with my PC?.................................................80
14.3.Hardware issues............................................................................................81
14.3.1.Why the ACTAtek cannot keep the date & time after the ACTAtek is restarted?...
81
14.3.2.What is the rating of the internal relay?...............................................................82
14.3.3.How do I handle the back EMF of the door strike?..............................................83
14.3.4.Where is the event log stored? How can I retrieve it?.........................................84
14.3.5.How to protect the ACTAtek with ESD issues? .................................................. 84
14.3.6.What is the material for the Optical Sensor and casing? ................................... 85
14.3.7.How to connect to an IP Camera?.......................................................................85
14.3.8. Which kind of door locks do we support?...........................................................86
14.3.9.How to setup the door bell through the ACTAtek?.............................................. 86
14.3.10.How to prevent EMI?..........................................................................................87
14.3.11.What is the maximum distance of External Mifare Reader we guarantee?...... 87
14.3.12.Which type of HID prox card do we support?....................................................88
14.3.13.Which type of external bar code reader do we support?...................................88
14.3.14.What does ACTAtek support? ..........................................................................89
14.3.15.Why ACTAtek keeps hanging?..........................................................................89
14.4.Primary-Secondary Connection issues..........................................................90
14.4.1.Primary / Secondary Synchronization..................................................................90
14.4.2.How do I connect 2 ACTAtek units with different FAM versions, i.e. FAM 3.xx

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and 4.xx ?........................................................................................................................91
14.4.3.When I make Primary - Secondary combination, will the existing Users on
Secondary lost?..............................................................................................................92
14.4.4.What is error code (-1) and (-2)?.........................................................................92
14.4.5.How do we know whether the ACTAteks that are connected have any network
error?...............................................................................................................................93
14.4.6.Enabling Auto IN/OUT slows down the ACTAteks?............................................ 93
14.4.7.How do I use a Backup Secondary unit?.............................................................93
14.4.8.Using Reject Repeated Event..............................................................................94
14.5.General issues...............................................................................................95
14.5.1.I get a message of “Unauthorized” and “Access Denied” ...................................95
14.5.2.Why does it take so long to do a DB upgrade?................................................... 95
14.5.3.How do I upgrade the firmware on the ACTAtek unit?........................................ 96
14.5.4.How do you use the Duress Code, SMTP options?.............................................96
14.5.5.What is the procedure to export Chinese characters report in MS Excel? .........97
14.5.6.What is the procedure to export Arabic characters report in MS Excel? ............97
14.5.7.How do Access Groups work?.............................................................................98
14.5.8.How to help us to translate the languages?.........................................................99
14.5.9.How to configure the SNTP?...............................................................................99
14.5.10.How to login by using both smartcard & fingerprint?....................................... 100
14.5.11. Is there other login options for the Super Administrator (A999) to access the
Terminal Menu?............................................................................................................100
14.5.12. When I click on a link, I get “Session Expire: Occupied by a new admin login”
on the web interface?....................................................................................................100
14.5.13. I cannot login using smartcard after a firmware upgrade to ACTAtek?..........100
14.5.14. Does ACTAtek Server work with FAM 3.x?....................................................101
14.5.15. Which version of ACTAtek works with LogiPrint?...........................................101
14.5.16. What are the authentication options for ACTAtek?........................................ 101
14.5.17. How do I know which firmware is the ACTAtek running?............................... 101

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14.1. Fingerprint issues
14.1.1. Fingerprint Enrollment / Authentication Issues
If there are users that have problems enrolling their fingerprints or issues with authentication,
please do make sure of the following:
1. Is the user’s fingerprint quality difficult to read? You can check so via the web interface’s
fingerprint capture utility. If the quality is not too clear, please lower the user’s security level
via the Modify personal details option on the web interface.
2. Are there too many users using Automatch? Automatch may make it difficult for users to
get authenticated since there could be too many users enrolled in the system. Try using ID
+ Fingerprint, and see if that improves the result.
3. Read the fingerprint notes on the manual and quick install guide that came with the AC-
TAtek for further details and information on better enrollment and authentication proce-
dures.
4. Also, with the new FAM, fingerprint firmware version, a new feature has been added
whereby you can improve the recognition with the “smart sampling” selecting from 3, 5 or 7
fingerprint images. The older version could only support getting 3 images for authentica-
tion.
Features (For Fingerprint models) 1,000 Users 3,000 Users 5,000 Users
Maximum number of fingerprint 3, 5 or 7 3 or 5 templates 3 templates only
templates stored templates
14.1.2. Why do I always get a "Bad Quality" message during

enrollment or authentication?
If users have exceptionally dry or chapped fingers, and the ACTAtek fingerprint scanner can-
not accurately get a reading, it will display the "Bad Quality" message. It is advised to use
moisturizer or rub your finger against your temple or nose to moisturize the fingers before
putting it on the scanner for better image capture.

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14.1.3. Why the successful rate for fingerprint verification is

low?
There are something you need to pay more attention about the FP quality level:
If you find it difficult to verify their fingers, there are few steps you can do.
1. In the ACTAtek terminal Keypad --> Use Admin login--> Terminal Setting --> FP Quality -->
Set to "High"
2. Register Users with 7 FP templates of the SAME finger

Please do not register more than 3 different fingers using 7 templates. When you are asking
the user to register, you can try to ask the user to put his FP in different altitude. But, please
make sure that the "circle center" of the FP must me on the sensor of ACTAtek.
3. In the Web page --> Terminal Setup --> Set "Security Level (for Automatch)" to "Low"
4. In the Web page --> Click to a specific user --> Set "Fingerprint Security Level (for ID
Match)" to "Low"
The above flow can let the ACTAtek take a good quality image when registration. However, in
the verification stage, a normal or low quality image will be taken (Higher successful rate)
Actually, not 100% of people can get a good fingerprint for the reader to read. You can take
the reference of that user's fingerprint by:
In the ACTAtek terminal --> Admin Login --> User Management --> Capture FP
In the PC --> In the web browser --> click "Capture Fingerprint"
You will see that user's fingerprint image. If you find that his fingerprint is really not good, then
it is the real case for him to use password instead.

HECTRIX LTD.
14.1.4. Why is the automatch limited to 150 users?
The main reason for this limitation is the processing speed and to keep the FRR low on the
ACTAtek unit. The more Automatch user, the slower authentication process.
14.1.5. The finger print module scans erratically with

nothing on the surface?
A possible reason to this would be the surface is dirty and require cleaning. Check and see if
there is any residue left on the finger print lens. Sometimes a dirty finger print may result in
such behavior.

HECTRIX LTD.
14.2. Connection issues
14.2.1. Can we use our own software to communicate with

ACTAtek? If so, what do you offer us as basis: DLL, ActiveX
or SDK?
Yes, we provide the API (SOAP based) with sample programs (with source code) to guide you
through the development and communication process.
Please kindly download the latest SOAP API from:-

http://support.hectrix.com
14.2.2. How do I connect two ACTAtek units in different

locations with DSL / Internet connection?
You need to make sure that the main office has static IP and VPN Support. After that, setup
the branch office as a VPN client so that the ACTAtek units at both locations can view one an-
other in the same subnet.
It is better to use a router as a bridge to connect between the Internet and ACTAtek, so that
the router can filter out the noise and is suitable for different ISPs. ACTAtek can be used di-
rectly with the Internet if no login is needed. That is, ACTAtek does not support PPPoE or
broadband / DSL that needs login authentication. All you need to do is forward the web server
port (80 for http and 443 for https or any that you have assigned if it's not those 2) of the router
to the ACTAtek. Also, you can connect the ACTAtek to the Internet directly first to see if it
works. Once completed, the IP, Subnet, Gateway need to be set according to the info provid-
ed by the ISP.

HECTRIX LTD.
14.2.3. How do I connect two ACTAtek units in different

locations with modem (GSM modem)?
There are 2 methods to connect the HQ computer to the remote site by modem.
1. Use traditional modem:

This solution is economy in price (about USD50). You need to connect each remote site
with a traditional modem.
Once connected in this configuration, HQ's PC can get the eventlog of each remote site.
2. Use LAN modem:

The LAN modem cost about USD200-300 each. This solution can let the Headquarter's
PC dial up to the remote site, and do everything the same as you are in the remote site us-
ing the Headquarter's PC.

HECTRIX LTD.
14.2.4. Why doesn't the ACTAtek connect with my PC?
If you are using a hub, please check if the straight RJ45 cable is connected to a regular port
and not an uplink port. Also, find out the IP address of the ACTAtek unit (you can do so by
pressing the Enter button 6 times). To make sure the network cable is properly plugged in, do
check the LED light in the ACTAtek's network port, as well as the hub/switch's network port.
Try to ping the ACTAtek using the MS DOS command prompt or another computer in your
network and make sure your network connection is working. Check the firewall settings and
make sure it is set to where it doesn't affect the connection to the ACTAtek.
If it still does not work, please try the following:
1. Reset the unit to "Factory Default", then reboot the unit, assign the ACTAtek IP to be
192.168.1.11
2. Change your PC's IP to 192.168.1.10, Subnet Mask: 255.255.255.0, then reboot your PC if
necessary.
3. Use the crossover RJ45 cable (black) provided and connect your PC with the ACTAtek unit
directly.
4. Go to the MS-DOS command prompt, and type " PING 192.168.1.11, and press Enter.
5. If the message displayed is "reply from......." it means the unit has no network problems,
please check your network connections when you connect it through a hub/switch.

HECTRIX LTD.
14.3. Hardware issues
14.3.1. Why the ACTAtek cannot keep the date & time after
the ACTAtek is restarted?
Problems:
• The unit can keep the date & time if the RTC works with the back up battery.
• If the date appears to be 1970, it means the RTC fails to keep the date and
time as the backup battery supplies the wrong voltage to the RTC.
Solutions:
• Solder a diode (spec.SMD 4148) in between the positive pole of the battery
holder and a wire, please see pictures diode_a.jpg & diode_b.jpg.

• If a diode was already there (maybe covered by a black insulator), add a 2.2M
resistor (SMD 0805) in the position showed in photos res_2M2.jpg &

res_2M2a.jpg. Please aware of shorting the circuit around when soldering.
Drawing 1. diode_a.jpg Drawing 2. diode_b.jpg
Drawing 3. res_2M2.jpg Drawing 4. res_2M2a.jpg

HECTRIX LTD.
14.3.2. What is the rating of the internal relay?
Item Specification
Contact Arrangement SPDT (1FORMC)
Contact Material Silver alloy
Contact Resistance 100mΩ Max. (Measured at 1A 6VDC)
Contact Rating (Resistive Load) 1A 12V DC
Switching Voltage DC 60V Max.
Switching Current 1A Max.
Switching Capacity 62.5VA / 30W
Operate Time (Initial) 5ms Max.
Release Time (Initial) 5ms Max.
Bounce Time 5ms Max.
Insulation Resistance 1000mΩ Max. (500V DC)
Dielectric Strength 400VAC (50Hz/min.) between open contacts

1000VAC (50Hz/min.) between coil and contact
Shock Resistance 100ms2
Vibration 3.3mm Double amplitude, 10-55Hz
Ambient Temperature -30°C - +70°C
Humidity 35% - 85% RH
Operating Life Mechanical: 5 x 106 (36000 ops/hr)
Electrical: 1 x 105 (1800 ops/hr)

HECTRIX LTD.
14.3.3. How do I handle the back EMF of the door strike?
Please add a diode (1N4004) in parallel with the door strike. Details of the door
strike connection, please refer to the separated documents, which you can down-
load from the following link:
http://www.hectrix.com/
Under the tab “Support” --> “ACTAtek” --> “ACTAtek Door Strike Connection“
Few Points to note:
1. Is the door strike in question using 12V DC and less than 1 amp?
The door strike should be 12V DC and using less than 1 amp current. Please make sure
and use the correct lock.
2. Is the power supply shared between the door strike and the ACTAtek unit?
If so, please stop sharing it. The door strike and ACTAtek should be using two different
power supplies and sharing it could cause the unit to malfunction.
3. Are any ACTAtek units connected sharing the power supply?
Please make sure each ACTAtek uses a separate power supply for its function. If not, and
this causes the unit to malfunction, the unit will be void of warranty.

HECTRIX LTD.
14.3.4. Where is the event log stored? How can I retrieve it?
The most recent 10k logs are permanently stored on the ACTAtek device, A flash memory
storage called Disk-On-Chip (with fail-safe capability) will store all of these logs. Once the AC-
TAtek is online again, you can view the log through the web interface or connect it with the
ACTAtek Agent/ Server. Both of which will store the log on your PC directly.
14.3.5. How to protect the ACTAtek with ESD issues?
Basically, the ESD (usually up to several kV, some more than 10kV) can create a very large
current flow through the electronic components inside ACTAtek (some even may be burnt ow-
ing to this high ESD attack). As with the EMI and EMF, they're more or less the same thing,
like most of the electronic devices may have draw back from other RF generated sources.
For example, during the take-off or landing of a plane, people must switch off the mobile
phone. Like other electronic products, ACTAtek are operated with a 200MHz clock and other
crystals (20MHz-LAN processor, 3.68MHz-UART processor, 13.56MHz-Mifare reader). Strong
RF source from surroundings will affect the performance of ACTAtek unless the outer sources
are CE & FCC approved.
There are 2 approaches that can protect against the ESD spikes - Mechanical and Electrical.
1. Mechanical
• Please try to shield the RS485 cable and the door strike cable. Connect the drain to the
Earth, if available, so that ESD spike can be discharged.
• Make sure the power source is clean (add line filter in between AC plug and our switching
power supply)
• Make sure the length of the 12VDC cable is not too long. don't try to cut and extend the ca-
ble.
• Shield all cables (relay to door strike) and connect the drain to Earth.
2. Electrical
• Connect a Zener diode (eg, 1N4148) across the the door strike, ie. in parallel with your
(1N4004, already installed), such that ESD current will flow through this diode (both forward
bias and breakdown) instead of going into the ACTAtek. (basically gives a loop back path
so that ESD won't flow into the ACTAtek).

HECTRIX LTD.
14.3.6. What is the material for the Optical Sensor and

casing?
The optical scanner that is used in the ACTAtek is a glass prism. It is possible to be scratched
by sharp metal tools. Please DO NOT test this as it may break the glass. However, the optical
scanner has certain advantages over the traditional capacitive sensor, such as, difficult to be
damaged by ESD, and not easy to be scratched by fingertips as the thickness of the glass
prism is 15 mm.
Our case is IP65 approved (dust and water proof) and the keys and enclosure of the ACTAtek
are made of ABS (Acrylonitrile Butadiene Styrene) plastic, which is a very hard plastic that is
tough to break or damage. However, the paint on the enclosure can be scratched off by sharp
tools.
14.3.7. How to connect to an IP Camera?
First, you need to obtain the IP Address of the IP camera. To do this, run the IPSearcher.exe
(please email support@hectrix.com for a copy of this software). IPSearcher.exe helps you
identify the IP Address of your IP Camera. Once you have found the information, input the in-
formation in the actatek web interface under "Network Camera setup" under Terminal setup.
Please also verify that active scripting is enabled in IE for correct display of the stream.
To enable Active Scripting: Open Internet Explorer -> Tools -> Internet Options -> Security ->
Custom Level -> In settings box, you can find Scripting label and enable active scripting.
To enable showing pictures: Open Internet Explorer -> Tools -> Internet Options -> Advanced
-> Multimedia -> Show Pictures
Possible causes for failure camera connection:

• Network settings. Since the ACTAtek, by default, uses port 80 to access the IP Camera.
Ensure the IP Camera is accessible from port 80 within the network.
• IP Camera password protected. If the IP Camera require password to view the capturing,
disable the password protection (Refer to the IP Camera manual).

HECTRIX LTD.
14.3.8. Which kind of door locks do we support?
The Electrical Lock should be within 12 V DC (1A or less). However, for an AC type of lock
could cause a problem. The reason for this is BACK EMF from the Lock, usually fixed by fit-
ting a diode between the door strike and unit.
The following Electrical Locks have been tested and approved by our engineers:
1. 1. Gianni (Taiwan)
• EM Lock: EM-350M
• Dropbolt: EB-180
• Shear Lock: GS-705N-30
(With Power Supply: PSB2A-230/12)
2. Yale
• Yale 9504 Electric Strike
14.3.9. How to setup the door bell through the ACTAtek?
For the door bell to work, you need to:

1. Go to Terminal Setup of the web interface using the browser
2. Enable the door bell
3. On the back of the ACTAtek, you can connect 2 wires from the external door bell to "Door
strike #2"
4. Once you press the door bell button on the keypad...., and the bell will ring.

HECTRIX LTD.
14.3.10. How to prevent EMI?

If the environment of the ACTAtek installed experienced a strong EMI, fierrite ring should be
rounded to the door strike wire.
From the ACTAtek (NO, NC, COM), about a distance of 2-3cm, please insert a fierrite ring.
And then in a further distance of 2-3cm, insert another fierrite ring. This can reduce the af-
fects from EMI.
14.3.11. What is the maximum distance of External Mifare

Reader we guarantee?
There are 2 types of External Mifare Reader. One type is RS232 (ACTA-ERMF-232) type and
another is RS485 (ACTA-ERMF-485) type. Only one external mifare reader can be connected
to one ACTAtek only (1 to 1)
For ACTA-ERMF-232, the maximum distance we support is 50m.

For ACTA-ERMF-485, the maximum distance we support is 150m.

HECTRIX LTD.
14.3.12. Which type of HID prox card do we support?

In the current stage, we have internal HID reader only. And very soon the HID will be build in-
side the ACTAtek, like the internal mifare reader. The HID reader support the following type
of HID smartcards:
• ProxCard® II card
• ISOProx® II card
• DuoProx® II card
• Smart ISOProx® II card
• Smart DuoProx® II card
• HID Proximity & MIFARE® card
• ProxCard® Plus card
• ProxKey® II keyfob
• MicroProx® Tag
*Depending on local installation conditions.
14.3.13. Which type of external bar code reader do we

support?
At this moment, we support 5 types of external bar code readers:
1. PSC VS800 Magellan PSC VS2200 Compact Bar Code Scanner with RS232 Interface
http://www.sysscan.com.hk/pdf/Magellan_2300HS.pdf
2. Argoscan 8110 Bar Code Scanner (hand held)

http://www.argox-usa.com/pdf/as_8100_8150_8210.pdf
3. Z-6070 Zebex Z-6070 Omni Directional Scanner with RS232 interface

http://www.zebex.com.tw/documents/Z6070_data%20sheet.pdf
4. Champtek BR800 Series Barcode Slot Reader

http://www.artico.com.tw/Big5/catalog.asp?CID=02&SCID=02&Page=1&MP=2&MT=14ID
5. Tech Omni Card Readers

HECTRIX LTD.
14.3.14. What does ACTAtek support?
Smartcard:
We support Mifare, LEGIC, HID prox, HID iClass, ACS, EM
Barcode:
We support barcode reader
Wi-Fi / GPRS:
We support wireless connection to an access point (with external ethernet adaptor). If
you use PDA or smartphone to connect to the ACTAtek, we have a simplified IE interface
(support SSL) to control the ACTAtek (including Remote door open, view eventlog...)
Languages:
We support English, Chinese Tradition, Chinese Simplified, Korean, Thai, Arabic, Polish,
German, Croatian, Spanish....and more to come.
14.3.15. Why ACTAtek keeps hanging?
There could be several reasons for this to happen.

• Is the door strike operated under DC or AC?
The door strike should be 12V DC and consume less than 1 amp current. Please make sure and
use the correct lock.
• Is diode being use?

To avoid Back EMF from the door strike, which could damage the ACTAtek unit, we suggest
adding a Diode in between the door strike terminal. Please refer to document “ACTAtek Door
Strike Connection” from our website: http://www.hectrix.com/support.html
• Is the power being shared?

Use separate power supply for ACTAtek. External Card Reader and External Relay, DO NOT
share the power supply with the door strike.
All of the above may contribute to the cause of ACTAtek hangs. Please ensure the above cri-
teria follow to the standard.

HECTRIX LTD.
14.4. Primary-Secondary Connection issues
14.4.1. Primary / Secondary Synchronization
If you have problem synchronizing the primary and secondary units in the network, please
check the terminal list on the primary unit. If they exist and are ok, there shouldn’t be a prob-
lem with the connection. Make sure you can access both the primary and secondary units
over the web interface; another option would be to check if you can PING both the devices. If
it’s a network issue, please adjust the network connections and check again. Once the net-
work connection is correctly setup and able to communicate with devices, the synchronization
should start automatically.
If the network connection is fine, try to reboot both the devices. Before you do a reboot, on the
secondary unit, cancel the primary, and reboot after that. In addition, to rebooting, do a factory
default on the secondary unit; you will not be losing any data doing this since the data is syn-
chronized with the primary unit. After the reboot and reset, try to assign the primary unit’s IP
on the secondary unit again.
For synchronizing multiple units, do it one at a time, make sure one synchronization is suc-
cessful before you carry on to do the next.
Also, make sure all your units in a primary / secondary configuration have the same firmware
version and FAM version. If you are doing a firmware upgrade on any one unit, make sure you
do it on all the units in the network to assure they have the same features and are the same
version, or else, it could cause synchronization errors.
To network ACTAteks in different logical networks, which could be caused by them being in
different areas, make sure you create a Virtual Private Network (VPN) without firewall to net-
work them in primary / secondary mode.
To make sure there aren’t any problems with the primary / secondary configuration & synchro-
nization, you have to make sure the time on all the units in the network is identical. They can
be set to using the same SNTP server, such as, clock.ics.org, if you know of any other, please
feel free to use it.

HECTRIX LTD.
14.4.2. How do I connect 2 ACTAtek units with different FAM

versions, i.e. FAM 3.xx and 4.xx ?
Setting up units in Primary / Secondary configuration requires them to have the same FAM
versions. 2 ACTAtek units with different FAM, ie. FAM 3.xx and 4.xx technically cannot be in
the same network. What we could do is downgrade the 4.xx to 3.xx for them to operate cor-
rectly.
To do so, download the 3.xx FAM version from:

http://support.hectrix.com - “firmware_FW3.63.bin” and do a firmware upgrade to the unit that
has FAM version 4.xx. You should then be able to communicate with a FAM 3.xx in the net-
work as primary / secondary.
Also, in future if you are adding units in the network that have 3.xx FAM version units, please
specify to your dealer that you would need 3.xx FAM versions on your ACTAtek units to avoid
the hassle.
WARNING: Upgrading the FAM version from 3.xx to 4.xx with cause a permanent damage of
the fingerprint module.

HECTRIX LTD.
14.4.3. When I make Primary - Secondary combination, will

the existing Users on Secondary lost?
When you connect a device as a secondary unit, the primary unit it is connecting to will copy
all the data from the primary device and overwrite any data in the secondary unit. Both devices
will have the same group of people in their databases, which means when you register a per-
son in the primary unit, he/she will be recognized by the secondary unit as well.
In this case, you will need to re-register all old users previously exists in the secondary unit.
Another option is to use the ACTAtek server to copy the users from the unit to the Primary unit
and then change the unit to a secondary unit. Also, be reminded to backup all data before
making any configuration changes to your devices - to prevent any data loss.
14.4.4. What is error code (-1) and (-2)?
For a successful setting up primary-secondary connection, you need both ACTAteks are in the
same firmware version and in the same FAM version. If you are setting up primary-secondary
connections but not success, there will have some error codes come out.
Error code:-1, that means there are no network connection between those 2 ACTAteks.
Please check the network cable or the hub.
Error code:-2, that means either the firmware version or the FAM version are not the same.
Please upgrade the ACTAteks to the same firmware version.

HECTRIX LTD.
14.4.5. How do we know whether the ACTAteks that are

connected have any network error?
For instance, there is a network of 11 units, 1 primary and 10 secondary units. If the primary is
not connected properly or there is some network error, all the 10 secondary units' LCD will dis-
play "Primary Offline" if someone tries to clock in. Once this message is displayed, you can ei-
ther try to fix it or call the network administrator.
If one of the secondary units has been disconnected, you will see a "Cannot be reached" mes-
sage displayed on the Terminal list of the Primary ACTAtek unit for the respective offline sec-
ondary unit.
14.4.6. Enabling Auto IN/OUT slows down the ACTAteks?
In Primary/Secondary mode with multiple secondary units, enabling Auto In/Out may create
heavier traffic during synchronization. As a result, terminal may take longer time to response.
NOTE: Ensure all terminal clocks are synchronized. The easiest way to accomplish
this is to use the SNTP feature on the Terminal Setup page.
14.4.7. How do I use a Backup Secondary unit?
A Backup Secondary keeps a mirror copy of Primary unit's data upon successful run of sched-
uled backup (11AM/PM daily). In the event of Primary failure and require a substitution, try the
following:
1. Cancel the Secondary mode on one of the Backup Secondary.
2. Save a copy of system data from this Backup Secondary.
3. Restore the saved system data to a new Primary unit.
4. Manually, reconfigure all the Secondary units to point to the new Primary.
NOTE: Due to scheduling of the backup process (11AM/PM), it is possible to experience data
lost in between the last backup time and the actual down time.

HECTRIX LTD.
14.4.8. Using Reject Repeated Event.

The ACTAtek "Reject Repeated Event" feature, similar to "Auto IN/OUT", depend heavily on
the terminal timestamp as well as event trigger ID. If you encounter unexpected behavior
from using such feature, please verify the terminal clock time between Primary and Secondary
unit is synchronized or read only coherent.
NOTE: It is recommended to ensure a correct Timezone is set on each terminal and if

possible, use SNTP feature to keep the time clock coherent.

HECTRIX LTD.
14.5. General issues
14.5.1. I get a message of “Unauthorized” and “Access

Denied”
If you get error message “Unauthorized”, it is because you haven’t created the appropriate
Access Rights for the user. Please check the Access Group and the relevant Access rights for
the user, and make sure the time has been enabled.
If there is a primary / secondary configuration, make sure ALL the units in the configuration
have the identical access rights setting.
If you get error message “Access Denied”, it is because the user is having issues with access-
ing the unit, if they are using automatch, advise them to use ID + Fingerprint. Make sure the
finger is placed in the right method, or reduce the security level for the respective user.
14.5.2. Why does it take so long to do a DB upgrade?
In the latest firmware, when the system goes through a firmware upgrade, on the lower left
hand corner, a message will be displayed on the process taking place at the moment.
The DB upgrade may take longer due to the fact that the old DB has to be converted to the
new DB, this will not affect the data in the unit, and should take less than 5 minutes.
Also, you can easily diagnose the problem with the message displayed while the loading is
taking place, it will display one of the following
• DB Upgrade
• Network
• ACTAtek
This way, if the loading fails, you can pinpoint which facet failed, and we can diagnose and fix
the problem accurately and quickly.

HECTRIX LTD.
14.5.3. How do I upgrade the firmware on the ACTAtek unit?
1. Download the latest firmware from:

http://support.hectrix.com
2. Backup system data before doing firmware upgrade
3. Reboot the ACTAtek terminal.
4. Go to the ACTAtek login page using a web browser. (If you found your network is not sta-
ble, please use a cross cable directly connect between the ACTAtek and your computer).
5. Go to the ACTAtek terminal and login as a Super Admin
6. Click "Firmware Upgrade"
7. Browse to the latest firmware you have just downloaded and hit OK.
8. Click on Upload
9. After the patch has uploaded to the unit, and click "Upgrade" to begin the upgrade process.
10.After the firmware upgrade has successfully completed, reboot the unit manually after 30
seconds after the message "Firmware Upgrade Successful" has appeared.
11.Please make sure that every ACTAtek terminal should be reboot after the firmware up-
grade process.
14.5.4. How do you use the Duress Code, SMTP options?
These options have been added to send out a distress email to an administrator during a cri-
sis situation. When an ACTAtek is installed in a commercial location and a distress message
needs to be sent, this option can be enabled. To do so, specify a mail server in the “SMTP
Server” field. Specify a 2-digit code to use, for example, “99”. This code will be used for any
user trying to gain access. For instance, you have user ABC in the system, with password
123. To trigger the distress email, she would login with the ID (ABC), press Enter, then the
password with the distress code in front, which would become 99123. This will send an email
to the specified “Administrator’s Email Address”.

HECTRIX LTD.
14.5.5. What is the procedure to export Chinese characters

report in MS Excel?
1. Download Report in .csv format (ie. report.csv)
2. Open a new MS Excel spread sheet.
3. Choose Data --> Import External Data --> Import Data
4. Choose the file “report.csv” and then open it
5. A “Text Import Wizard” is appeared.
6. Choose “Delimited” --> Next
7. Choose “Comma” --> Next --> Finish
8. You can select the location for this new table (click “OK” if you are not sure)
14.5.6. What is the procedure to export Arabic characters

report in MS Excel?
1. Download Report in .csv format (ie. report.csv)
2. Open a new MS Excel spread sheet.
3. Choose Data --> Import External Data --> Import Data
4. Choose the file “report.csv” and then open it
5. A “Text Import Wizard” is appeared.
6. Choose “Delimited” --> Next
7. Choose “Comma” --> Next --> Finish
8. You can select the location for this new table (click “OK” if you are not sure)

HECTRIX LTD.
14.5.7. How do Access Groups work?
The following example is to control 3 doors (A, B and C) with 3 groups of people that belong to
3 corresponding access groups.
Access Group 1 - Can access ALL Doors (For instance, Managers)
Access Group 2 - Can Access Door B only (For instance, General staff , Engineers)
Access Group 3 - Can Access Doors A and C (For instance, Sales / Marketing Staff) ---> just
give them access in group 3 for door A & C
ACTIONS:
First you need to add a new user, an admin manager, and set his access group to Group 1.
Also, add an engineer and set his Access group to Group 2. Then add a third user as a Sales
representative and set him as Access Group 3.
1.Now, go under Access Groups.

2. --> Click "Admin / Manager"
3. --> Delete All the access rights first.
4. --> Add Access Right
5. --> Select Door A
6. --> Quick Access Enable
7. --> Click "Set Terminal"
8. --> Click "Set Time" to enable ALL the time
9. --> Click "Submit & Create Another Access Right"
10. Now Select Door B

11. --> Repeat steps 6-9
12. Now Select Door C

13. --> Repeat steps 6-8
14. After set all the Doors, click "Submit Access Group"
When you click on the "Admin / Manager" of "Access Groups", you will now see 3 Access
Rights for that access group. So now, you can follow the steps 1-14 to create the rights for Ac-
cess Groups 2 and 3 correspondingly.
So now, you can follow the steps 1-14 to create Access Group 2 and Access Group 3 corre-
sponding.

HECTRIX LTD.
14.5.8. How to help us to translate the languages?

For the different languages we provided in ACTAtek, mainly are being translated by our re-
sellers. If you find that the languages are not updated at all, you can request us to send you
the translation file and do the translation. Following are the steps to update the translation file.
1. We will send you the translation file, eg called abc.txt

2. Open the abc.txt file with Wordpad
3. Translate the blank items, BUT DON'T DELETE THE ITEMS WHICH HAVE NOT BEEN
TRANSLATED
4. Save as the file type to "Unicode Text Document", say abc_new.txt
5. Send back the translated file to us.
14.5.9. How to configure the SNTP?

1. First, you need to set all the Gateway, DNS(or use IP address) and IP address correctly,
and make sure that your ACTAtek can be connected to the Internet.
2. Go to the "Terminal Clock" in the web page
3. Choose your timezone.
4. Check the "Enable SNTP" check box
5. Enter the SNTP Server Name (time.windows.com)
6. Press "Set"
Now, the time of ACTAtek will be synchronized to the Server's time. And in every 10 minutes,
ACTAtek will try to connect the Server to synchronize the time.
If you are using the SNTP, actually you can ignore the upper part in the ACTAtek, “Terminal
Clock” setting page.
The upper part is just for the ACTAtek network which cannot be connected to the Internet to
get the Internet time. And, even if you are choosing to Auto Adjust the PC time, it will auto ad-
just once when you click "Set Time". So if you are not using SNTP, and you are pressed Auto
Adjust, the PC time will not synchronize to ACTAtek time unless you are setting it manually.
For the upper part, the grey colored time is the ACTAtek's current time. And the black colored
time is the time you want to set.

HECTRIX LTD.
14.5.10. How to login by using both smartcard & fingerprint?

Here is the procedures for doing so:
1. Please go to the add user manual --> Add user --> Fingerprint to add a new fingerprint user
in the ACTAtek
2. Please go to the add user manual --> Add user --> Smartcard --> Copy to Smartcard to
copy the fingerprint of the user added in Step 1 to the smartcard.
3. Please login the web page of ACTAtek. Go to Access groups --> Select the first group -->
first Access Right --> Change the Quick Access from enable to disable. Submit the
changes.
4. Please try to use put that smartcard on the reader, and then the ACTAtek will ask you for
the fingerprint.
14.5.11. Is there other login options for the Super

Administrator (A999) to access the Terminal Menu?
The super administrator can login to the Terminal Menu either by a combination of user ID
and PIN, or a combination of user ID and fingerprint, given the proper status is assigned.
14.5.12. When I click on a link, I get “Session Expire:

Occupied by a new admin login” on the web interface?
Starting from firmware 1.29.5, ACTAtek web interface only allows one super administrator lo-
gin at a time. If a super administrator logs in, during which there is another super administra-
tor already logged in, then the previous web session will expire hence leaving only one super
administrator from the latest session.
14.5.13. I cannot login using smartcard after a firmware

upgrade to ACTAtek?
Since firmware 1.29, all users need to enable the smartcard check box manually.
Select “View User List” from the menu-----> select the user ID -----> check the “Smart Card”
box -----> click the “Modify” button to submit the changes.

HECTRIX LTD.
14.5.14. Does ACTAtek Server work with FAM 3.x?

Currently, the ACTAtek Server is only supported with ACTAtek using FAM 4.x.
14.5.15. Which version of ACTAtek works with LogiPrint?

LogiPrint can only be used with ACTAtek running FAM 4.x.
14.5.16. What are the authentication options for ACTAtek?
Depending on the model, ACTAtek supports three different authentication methods – PIN,
Smartcard and Fingerprint.
Model Fingerprint Smartcard PIN

Fingerprint + Smartcard ✔ ✔ ✔
Fingerprint only ✔ ✔
Smartcard only ✔ ✔
PIN only ✔
14.5.17. How do I know which firmware is the ACTAtek

running?
You can find out the firmware version by logging into the web interface with super administra-
tor account, then click on “Terminal Status” page.
The same information can be found on the terminal by pressing the “Return” key six times on
the keypad.

Actatek Training Manual: Nov 8, 2006 Hectrix Limited

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ACTAtek Training Manual

ACTAtek Training Manual ii

ACTAtek Training Manual

ACTAtek Training Manual iii

ACTAtek Training Manual iv

Chapter 9.External Relay................................................................................................... 42

ACTAtek Training Manual v

ACTAtek Training Manual vi

1.2. Document Conventions

1.3. Intended Audience and Reading Suggestion

1.4. Software References for this document

ACTAtek Training Manual 7

Chapter 2. Product Overview

2.1. ACTAtek Model number

ACTAtek Training Manual 8

2.2. Comparison between Fingerprint and Smart Card

Table 4.Comparison between Fingerprint and Smartcard Models

ACTAtek Training Manual 9

2.4. Setup Requirements

2.4.1. Operating System (For access via Corporate Network)

2.4.2. Network Interface

2.4.3. Power Requirements

ACTAtek Training Manual 10

Chapter 3. ACTAtek Structure and

3.1. Configuration of ACTAtek

Illustration 1.Configuration of ACTAtek

ACTAtek Training Manual 11

3.2. ACTAtekTM Internal Structure and Connections

Illustration 2.Internal Structure and Connections

ACTAtek Training Manual 12

3.3. Connection Details:

3.3.1. COM1 to COM4

3.3.3. Weigand output

3.3.4. Security Sensor

ACTAtek Training Manual 13

3.3.8. 12V DC jack

3.3.9. Door Switches 1

3.3.10. Door Strike 2 / Door Bell

3.3.10.2. Door Bell mode:

3.3.11. Door Sensors (GND DS1, GND DS2)

3.3.12. Alarm (Alarm+ Alarm-)

ACTAtek Training Manual 14

3.4. Details of some connection items

Illustration 3.Details of some connection items 2.3.9-2.3.12

ACTAtek Training Manual 15

Chapter 4. Fingerprint Notes

Finger Rotation should be kept to a minimum during enrollment and verification.

4.2. Technical Information

ACTAtek Training Manual 16

4.3. Good Image vs Bad Image

An example of a good & bad image is displayed as follows:

ACTAtek Training Manual 17

4.4. Fingerprint Enrollment & Authentication

Optical Fingerprint Scanner

ACTAtek Training Manual 18

4.5. Fingerprint Enrollment:

ACTAtek Training Manual 19

Chapter 5. Introduction to the menu on the

Add User IP Setting

ACTAtek Training Manual 20

Chapter 6. Network Connections

6.1. Connecting Directly to a PC Using Crossover Network

6.2. Connecting ACTAtekTM to the Corporate LAN using