Statistics

Umur Jenis kelamin Pendidikan Pekerjaan Kompetensi Sikap Fasilitas Mutu pelayanan

N Valid 60 60 60 60 60 60 60 60

Missing 0 0 0 0 0 0 0 0

Umur

Cumulative
Frequency Percent Valid Percent Percent

Valid 17-25 4 6.7 6.7 6.7

26-35 12 20.0 20.0 26.7

36-45 18 30.0 30.0 56.7

46-55 20 33.3 33.3 90.0

<55 6 10.0 10.0 100.0

Total 60 100.0 100.0

Jenis kelamin

Cumulative
Frequency Percent Valid Percent Percent

Valid Laki-laki 30 50.0 50.0 50.0

Perempuan 30 50.0 50.0 100.0

Total 60 100.0 100.0

Pendidikan

Cumulative
Frequency Percent Valid Percent Percent

Valid SMP 14 23.3 23.3 23.3

SMA/SMK 38 63.3 63.3 86.7

PT 8 13.3 13.3 100.0

Total 60 100.0 100.0

 Pekerjaan

Cumulative
Frequency Percent Valid Percent Percent

Valid Tani 24 40.0 40.0 40.0

Nelayan 13 21.7 21.7 61.7

PNS 12 20.0 20.0 81.7

TNI/POLRI 1 1.7 1.7 83.3

Pedagang 6 10.0 10.0 93.3

Wiraswasta 4 6.7 6.7 100.0

Total 60 100.0 100.0

Kompetensi

Cumulative
Frequency Percent Valid Percent Percent

Valid Baik 41 68.3 68.3 68.3

Kurang baik 19 31.7 31.7 100.0

Total 60 100.0 100.0

Sikap

Cumulative
Frequency Percent Valid Percent Percent

Valid Baik 39 65.0 65.0 65.0

Kurang baik 21 35.0 35.0 100.0

Total 60 100.0 100.0

Fasilitas

Cumulative
Frequency Percent Valid Percent Percent

Valid Baik 40 66.7 66.7 66.7

Kurang baik 20 33.3 33.3 100.0

Total 60 100.0 100.0

 Mutu pelayanan

Cumulative
Frequency Percent Valid Percent Percent

Valid Baik 36 60.0 60.0 60.0

Kurang baik 24 40.0 40.0 100.0

Total 60 100.0 100.0

Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent

Pendidikan * Mutu pelayanan 60 100.0% 0 .0% 60 100.0%

Kompetensi * Mutu
60 100.0% 0 .0% 60 100.0%
pelayanan

Sikap * Mutu pelayanan 60 100.0% 0 .0% 60 100.0%

Fasilitas * Mutu pelayanan 60 100.0% 0 .0% 60 100.0%

Crosstab

Mutu pelayanan

Baik Kurang baik Total

Pendidikan SMP Count 4 10 14

% within Pendidikan 28.6% 71.4% 100.0%

% of Total 6.7% 16.7% 23.3%

SMA/SMK Count 27 11 38

% within Pendidikan 71.1% 28.9% 100.0%

% of Total 45.0% 18.3% 63.3%

PT Count 5 3 8

% within Pendidikan 62.5% 37.5% 100.0%

% of Total 8.3% 5.0% 13.3%

Total Count 36 24 60

% within Pendidikan 60.0% 40.0% 100.0%

% of Total 60.0% 40.0% 100.0%

 Chi-Square Tests

Asymp. Sig. (2-

Value df sided)

Pearson Chi-Square 7.717a 2 .021

Likelihood Ratio 7.697 2 .021

Linear-by-Linear Association 4.051 1 .044

N of Valid Cases 60

a. 2 cells (33.3%) have expected count less than 5. The minimum

expected count is 3.20.

Crosstab

Mutu pelayanan

Baik Kurang baik Total

Kompetensi Baik Count 32 9 41

% within Kompetensi 78.0% 22.0% 100.0%

% of Total 53.3% 15.0% 68.3%

Kurang baik Count 4 15 19

% within Kompetensi 21.1% 78.9% 100.0%

% of Total 6.7% 25.0% 31.7%

Total Count 36 24 60

% within Kompetensi 60.0% 40.0% 100.0%

% of Total 60.0% 40.0% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square 17.574a 1 .000

Continuity Correctionb 15.279 1 .000

Likelihood Ratio 18.049 1 .000

Fisher's Exact Test .000 .000

Linear-by-Linear Association 17.281 1 .000

N of Valid Casesb 60

a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 7.60.

b. Computed only for a 2x2 table

 Crosstab

Mutu pelayanan

Baik Kurang baik Total

Sikap Baik Count 31 8 39

% within Sikap 79.5% 20.5% 100.0%

% of Total 51.7% 13.3% 65.0%

Kurang baik Count 5 16 21

% within Sikap 23.8% 76.2% 100.0%

% of Total 8.3% 26.7% 35.0%

Total Count 36 24 60

% within Sikap 60.0% 40.0% 100.0%

% of Total 60.0% 40.0% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square 17.631a 1 .000

Continuity Correctionb 15.388 1 .000

Likelihood Ratio 18.129 1 .000

Fisher's Exact Test .000 .000

Linear-by-Linear Association 17.337 1 .000

N of Valid Casesb 60

a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 8.40.

b. Computed only for a 2x2 table

 Crosstab

Mutu pelayanan

Baik Kurang baik Total

Fasilitas Baik Count 33 7 40

% within Fasilitas 82.5% 17.5% 100.0%

% of Total 55.0% 11.7% 66.7%

Kurang baik Count 3 17 20

% within Fasilitas 15.0% 85.0% 100.0%

% of Total 5.0% 28.3% 33.3%

Total Count 36 24 60

% within Fasilitas 60.0% 40.0% 100.0%

% of Total 60.0% 40.0% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square 25.312a 1 .000

Continuity Correctionb 22.578 1 .000

Likelihood Ratio 26.755 1 .000

Fisher's Exact Test .000 .000

Linear-by-Linear Association 24.891 1 .000

N of Valid Casesb 60

a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 8.00.

b. Computed only for a 2x2 table