William Harris

25 Smoke Ridge Drive, Sherman, CT 06268

(203) 313-1879 | will@uconn.edu

Education University of Connecticut, Storrs, CT

Bachelor of Arts, English, Bachelor of Arts Journalism, December 2018

Shepaug Valley High School, Washington, CT, 2010-2014

Experience ITS Help Center, Storrs, CT

Help Center Trainee, September 2016 – February 2016
• Assisted clients with basic University of Connecticut account issues over the phone
Help Center Specialist, February 2016 – February 2017
• Solved more difficult client issues including in-person and phone interactions
Help Center Advanced Technician, February 2017 – August 2017
• Responsible for solving all technical issues for clients and assisting other ITS employees
• Evaluated employee performance on each shift
Help Center Lead, August 2017- December 2018
• Interviewed potential new employees with full discretion for hiring
• Evaluated employee performance on shift and corrected issues
• Trained new employees on communication and technical skills
• Created schedule for more than 60 employees each semester
• Identified areas of improvement for Help Center policy and procedure
• Researched and implemented improvements to systems for scheduling and employee performance
tracking

Associated Press, Killingly, CT

Election Stringer, November 6, 2018
• Participated in mock vote call in to prepare for election
• Called in vote totals to the AP for US Senate and CT Gubernatorial races on election day
• Remained professional and impartial while at polling locations as a representative of the AP

Activities Daily Campus, Storrs, CT

Campus Correspondent, October 2017 – May 2018
• Wrote weekly beer review column and periodic event coverage on deadline for publication in the
Daily Campus
• Participated in weekly planning meetings for the Life section of the paper
• Interviewed subjects at events for coverage in the paper
• Shot and edited photographs for use in the paper

The Roundup CT Newsletter, Storrs, CT

Roundup Team Member, February 2018 – May 2018
• Worked on a team to produce a weekly email newsletter covering outstanding journalism in CT
• Researched and aggregated important local stories for use in the newsletter
• Wrote teasers for local news stories with to engaged readers and drive traffic to local news sites
• Interviewed local journalists for in-depth coverage of particularly interesting stories
• Recorded, hosted and edited a podcast with audio from interviews with local journalists
• Designed and edited our weekly newsletter using MailChimp software

Related Skills
• Advanced knowledge of audio editing software including Adobe Premier, Audacity
• Intermediate skills with photo editing software including Adobe Photoshop and Lightroom
• Well versed with Associated Press and MLA style conventions
• Strong communication skills in verbal and written formats
• Skilled with WordPress site creation and content management including HTML editing
• Strong skills in shooting photographs and video