BirdRes Rail

User Guide

May 2009
agents, for an API usage’’ du tout)

Version 1.0

For Travel Agent

1
 Travel Agent Registration
Document control

Company BirdRes Technology Pvt. Ltd. (BRPTL)

Departme Product Management, Products & Solutions
nt
Author Swati Bandyopadhyay
Version Date Change Comment By
1.0

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Step 1: Type the URL www.birdres.com and click on login. Home page of
BirdRes.com will appear.

Click

Step 2: Click on Travel Agent Registration tab.

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Click

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Step 3: Fill in all the details. The asterisk (*) marked fields are mandatory. The
subscriber has to check the box of services required to get an access of the same.
For Flights and Coaches, subscriber will have an option to select the Source.

Click here to
have an access
of Rail content

For Flight
select the
source
name

For
Coaches
select the
source

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Step 4: Please ensure to go through with the Terms and Conditions of the site
usage. The subscriber will be able to see the Subscriber Agreement Form. If you
agree with the same, check the box and click on Submit in order to proceed.

After approving the Terms &

Conditions, click on submit in
order to proceed.

Click on Terms &

Conditions. User will
be able to see the
Subscriber

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Step 5: Subscriber will get a pop up message seeking for the re-confirmation of
correct details. Once clicked yes, the confirmation message will be reflected on the
top of the page.

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The agent will get a
confirmation that his request
has been submitted

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The BirdRes subscriber will receive an email from the BirdRes accounts. A User-ID
and Password will be provided. Once the credit shell is acknowledged, the
subscriber will receive the BirdRes Office-Id.

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Steps to create a Rail Booking on
BirdRes
Step 1: Log-on to the BirdRes.com website. Type you username, password and
office-id and then click on Login.

Log-in

Click here for Rail

Bookings

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Step 2: Fill in the details to search the trains. The asterisk (*) marked fields are
mandatory.

Click here for

Tatkal Bookings

Click here to start

search

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 Step 3: Select train after checking the fares and availability for the same.

Train
name,
number
origin
and
destinati

Click on this
tab and check
the availability

Click on this tab and

see the fare for a
particular train

The availability will be

reflected for next five days
along with the number of seats
for that particular date. For
e .g : 0345 means 345 seats

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Step 4: Check the box to agree with the BirdRes Booking policy and terms &
conditions.

If you agree to the Terms &

Conditions and Booking Click on
Policy then you need to continue to
check the box to proceed proceed further

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Step 5: Fill in the details of passenger inclusive of Mobile and Email address

Last name is not

mandatory

Mobile
no.

Email
ID

This is important
Click
please note
here to
continue

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 Step 6: Select the Payment mode– Credit Card/Credit Limit.

Payme
nt
mode

Credit Card/Credit
Limit

If you want to
proceed then
click on Payment
and your
booking is

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Step 7: Once clicked on Payment, booking is created. Simultaneously, an email
is generated to the User.

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BirdR
es Ref Rail
PNR

Email – This is an automatically sent to the address given at the time of booking.

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1
 Steps to Cancel a Rail
Booking
Step 1: Click on the tab Cancel Ticket. Click on search basis. The booking can
be retrieved by BirdRes Record Locator, Last Name, Train Name, Train Number, and
Mobile Number and email ID. The user can also click on Retrieve booking tab and go
to the next page for Search Basis.

Click on
Cancel

Click on
Retrieve

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 Step 2: Select the line number and click on the tab cancel e-ticket.

Line
No.

Click to
cancel
this Click to
booking cancel
segment

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Step 3: The user will check the box to select the passengers from the list
appeared. Click on the tab cancel. Partial cancellation can also be done.

Select the
passenge
r that
needs to
be cancel
Click to
cancel

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The booking is cancelled and the status will be reflected on the screen.

Current Status
shows
cancelled

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An email to confirm the cancellation process is generated to the user.

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Steps to Check PNR status
Step 1: Click on the tab PNR Status. Click on search basis. The booking can be
retrieved by BirdRes Record Locator, Last Name, Train Name, Train Number, and
Mobile Number and email ID. The user can click on Retrieve booking tab and goes to
the next page for Search Basis.

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 Step 2: The user will be able to see the list of bookings made with the date.
Select the required booking. Click on the Get PNR Status.

Click
here to

Lin
e
No.

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Step 3: User will be able to see the status of the booking selected.

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Steps to Check the Rail Booking
Step 1: Click on Rail Booking tab on the top of the page. Through this tab the
user can check its daily, weekly, monthly or yearly report on the details of
transaction by specifying the date range and the type of transaction i.e. booking
and cancelled.

Click
Date
Range
(From and

Transaction
Type

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Step 2: User will be able to see the detailed report of number of bookings
made and cancellation done on that particular date range.

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Click here to
export into

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Step 3: User have an option to export the same to excel format.

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Steps to Check the Payment Report
Step 1: Click on Payment tab on the top of the page. Through this tab the user
can check the report on the payment has been made to BirdRes.com by specifying
the date range.

Click
here
Specify
the date
range

Click here to
check the
agency details

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Step 2: To see the agency details click on Details tab.

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Steps to Create User
Step 1: Click on the My User tab on the top of the page to assign new users.

Click
here

Step 2: Click on New tab to create new user. Fill in all details and assign the
user under the security group. Save all the details.

Sav
e

Fill the Click

details here to
create
new

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Step 3: Once saved, the user will get a confirmation as a message on the top of the
page.

Confirmation
message

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Steps to Create Group
Step 1: Click on the My Groups tab on the top of the page to assign the
security options to a particular user group. For e.g.: If you don’t want everyone in
your office to access reports, you can create a separate group.

Click on this tab

Select new to
create new
user group

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Step 2: Assign the security options for a particular user group. To assign check
or uncheck the box under each category.

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Step 3: User Group created and a confirmation message displayed on the top
of the page.

Confirmation
message

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User need to go through the Privacy Policy, Security Policy, Terms of Use & Service
before making any rail reservation through BirdRes.com website.

Privacy Policy
Step 1: Click on the Privacy Policy tab reflecting on bottom left of the page.

Security Policy
Step 1: Click on the Security Policy tab reflecting on bottom left of the page.

Terms of Use & Service

Step 1: Click on the Security Policy tab reflecting on bottom left of the page.

FAQs – Frequently Asked Questions

Step 1: Click on FAQ tab on the bottom of the page to get answers of all
queries.

Step 2: User clicks on any question the page will be directed to the answers.

Click

Click
here

Click
here
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3
Feedback
Step 1: Click on Feedback tab on the bottom right of the page. User may
provide their suggestion or any kind of feedback.

Click
here

Procedure Guide

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Step 1: Click on Procedure Guide link on the bottom right of the page to know
the procedure to create and cancel a rail booking.

Click
here

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Contact Us
Step 1: Click on Contact Us link on the bottom right of the page to contact
BirdRes.com through email and telephone.

Click
here