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e-Studio 356/456 Electrical Troubleshooting

Overview
If you are experiencing symptoms such as locked up control panel, dead machine, etc, use the following
pages to isolate the problem down to a board or component. Each step builds on the previous step. If you
do not get the symptom associated with the step you are on, the problem is associated with the board or
components that were just added.

To Begin Troubleshooting
Disconnect all Connectors from the LGC (main board), SYS (system board), SLG (scanner logic board),
and ACC (power supply board) except the AC input CN410 and Main Switch CN411. Measure the
following voltage on CN418:

Pins 8, 9, 11, 12, 20 = 5.1V Pins 5 & 6 = 12V

If voltage is correct carry on to next step, if some or all voltages are not present check all fuses. If fuses
are good replace the power supply.

Connectors added Symptom when MFP is

working normally

Connect only the following connectors F106_1 error code

(ACC) CN418
(SYS) CN100, CN119

Add HDD (SYS) CN109, CN114 CPU Fan error

C400 error code

Add (SYS) CN112 Display stays on splash

screen for more than 5 min

Add (ACC) CN415 CE50 error code

Add (SYS) CN131
Add (LGC) CN301, CN312

Add (LGC) CN317 F901_1 error code

Add (LGC) CN304, CN311, CN313, CN316 F110 error code

Boot up into “08” mode (this will clear the F901_1 error code), then
power off and back on normally.
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Connectors added Symptom when MFP is

working normally

Add (ACC) CN419 Jam E030

Add (SYS) CN132
Add (SLG) CN12, CN19

Add (LGC) CN302, CN309 Cover Open

Add (ACC) CN413 CA10 error code

Add (LGC) CN314 C270 or C280 error code

Add (SLG) CN14, CN16 C260 error code

Add (SLG) CN18 Latch the developer unit

Black

Add (LGC) CN310 C410 error code

Add (ACC) CN430 Display stays on splash

Add (LGC) CN300 screen for more than 5 min

Add (ACC) CN416 C010 error code

Add (ACC) CN417 Press Start - Add Paper

Add (LGC) CN308, Remove and re-install all paper cassettes, make sure
they have paper in them

Add (LGC) CN315 Press Start - Jam E020

Add (LGC) CN303 Press Start - Good Copy

Remove jam Produced

Continue to add remaining connectors one at a time until problem is

isolated or until machine is fully operational