Jagannath University

Department of Accounting And Information Systems

Bachelor of Business Administration (BBA) Program

An Internship Report
On
“Leveraging ICT for Growth, Employment and Governance:
Foundation Training Program”

Submitted To:
Dr. Md. Shakawat Hossain
Assistant Professor
Department of Accounting and Information Systems
Jagannath University

Submitted By:
Md. A. Halim
ID: B-120201111
BBA, 8th Batch
Session: 2012-13
Department of Accounting and Information Systems
Jagannath University

Date of Submission: 14 September, 2017

 Letter of Transmittal
14 September, 2017
Dr. Md. Shakawat Hossain
Assistant Professor
Department of Accounting and Information Systems
Jagannath University, Dhaka.

Subject: Submission of the Internship Report.

Dear Sir,
I am glad to submit my internship report covering the topic “Leveraging
ICT for Growth, Employment and Governance: Foundation Training
Program”. This report is an integral part of BBA program which enriches
my academic background about to enter the professional field. I am very
much grateful for your immense support and help in preparing the report
and hope that the report will meet the standards of your judgment.

In preparing the report, I tried my best to configure of it a complete one &

tried to visualize all the related areas to the subject matter of the report. I
will sincerely look forward to any necessary correction to the study.

Sincerely Yours,
………………………
Md. A. Halim
ID: B-120201111
BBA, 8th Batch
Session: 2012-13
Department of Accounting and Information Systems
Jagannath University
 Acknowledgment

First of all, I would like to give thanks to my Almighty Allah for

being able me to complete this report within the innumerable hurdles and
give me the strength and composure to finish the report within the
schedule time. I show my respect to the dynamic department of Jagannath
university “Department of Accounting and Information Systems”, giving
such kind of opportunity to attend this enormous training program.

I am deeply indebted to my honorable supervisor Dr. Md. Shakawat

Hossain, Assistant Professor of Jagannath university for assigning me and
giving suggestions and guidelines to complete such an interesting topic
named “Leveraging ICT for Growth, Employment and Governance:
Foundation Training Program”.

Then I would like to express my inner respect and gratitude to my

trainer “Mr. Saroj Kumar Satapathy” for giving valuable guidelines,
suggestion, and information all about the report. Thanks to him, for giving
necessary guidance to prepare this report. Without his guidance, it cannot
be possible to finish this report.
Finally, I would like to thank to all who are always a source of
inspiration for me in there movement, unconditional co-operation and
support in the successful and timely preparation for this report. This
acknowledgement is not enough to tell them how profound the impact of
their co-operation.

………………………
Md. A. Halim
ID: B-120201111
BBA, 8th Batch
Session: 2012-13
Department of Accounting and Information Systems
Jagannath University
 Certificate of Supervisor

It gives me immense pleasure to certify that the projected titled

“Leveraging ICT for Growth, Employment and Governance: Foundation
Training Program”. has been completed by Md. A. Halim, ID NO B-
120201111, a student of BBA program, Department of Accounting &
Information Systems, Jagannath University, Dhaka, under my supervision
and guidance.

As far as I know, this is an internship report paper, which has not

been published in any journal or submitted to any institution or department
for any degree or diploma.

I do hereby accept it fully recommend the internship report for evaluation.

“Leveraging ICT for Growth, Employment and Governance:

Foundation Training Program”.

…………………………

Dr. Md. Shakawat Hossain

Assistant Professor
Department of Accounting and Information Systems
Jagannath University
 Student’s Declaration

I, Md. A. Halim, holding ID: B-120201111, student of BBA

program of Jagannath University, faculty of Business Studies, major in
Accounting & Information Systems, do hereby declare that the internship
report titled “Leveraging ICT for Growth, Employment and Governance:
Foundation Training Program” the assigned work has done by me for
fulfillment of my BBA degree, as a part of academic curriculum.

I declare that the work presented in this Internship Report has been
carried out by me & has not been previously submitted to any other
University/ College/ Organization for an academic qualification/
certificate/ diploma or any other degree.

……………………
Md. A. Halim
ID: B-120201111
BBA, 8th Batch
Session: 2012-13
Department of Accounting and Information Systems
Jagannath University
 Letter of Endorsement

This is to inform that Md. A. Halim, Student ID: B-120201111;

BBA (8th Batch); Department of Accounting & Information Systems
(AIS), Jagannath University, Dhaka, has completed his internship program
under the supervision of Mr. Saroj Kumar Satapathy, Trainer of
Information & Communication Technology Enabled Services (IT/ICTES)
as an ‘Intern’. He was very active, earnest, dedicated and painstaking
during the internship program.

The information presented in the paper will be used for the academic
purpose only. Md. Mosabber Hossen has done the report competently and
I wish his all the best in the upcoming.

……………………
Mr. Saroj Kumar Satapathy
Information & Communication Technology Enabled Services (IT/ICTES)
 Executive summary

The report on “Leveraging ICT for Growth, Employment and

Governance: Foundation Training Program” is based on the Information and
communication technology which is related to develop the technical skills as
well as the soft skill.

The report is divided into seven chapter including findings and

recommendations. The driving factors, what methodology and activities taken
for preparing such a report along with study limitations describes in
introductory part. The second chapter is based on an overview of the report on
which the training program is run. These include the project under LICT
launched in Bangladesh. The details of this training included in the Soft skill .

Leveraging ICT for Growth, Employment and Governance is a project of

Bangladesh Computer Council (BCC) under the Ministry of Posts,
Telecommunication and Information Technology. The project has been
launched in January 2013 aiming to develop a vibrant and healthy Information
Technology (IT) and Information Technology-Enabled Services ( ITES)
industry in five years by identifying the strategies, programs and investment
needed for the country to leverage ICT for economic growth and
competitiveness

Foundational work skills are fundamental to create a competitive ITES

labor force as these are necessary for virtually all its sub-segments, including
BPO and micro-work. These skills address areas such as cultural sensitization,
basic PC and data skills, interpersonal communication, and a good professional
attitude in general. The advantage of the alignment with global markets
approach is that it would create a talent pool that can cater to the requirements
of the global industry, besides helping to enhance the quality of the workforce
for a range of domestic sectors. It is proposed to closely integrate assessment
and training so that results can be achieved faster, and training activities can be
more tightly coupled with individual

The global IT/ITES industry has had a significant impact in developing

countries as it creates mass employment in higher value-jobs for youth and
women. It is also a transformative investment that builds new economy industry
and jobs; and contributes directly to exports, economic diversification, and GDP
growth.
 Table of Contents

Sl. Particulars Page

No: No:
1. Letter of transmittal i
2. Acknowledgement ii
3. Supervisor’s certificate iii
4. Student’s declaration iv
5. Letter of Endorsement v
6. Executive Summery vi
7. Chapter-1: Introduction 1-6

 1.1- Background of the report
 1.2- Objectives of the report
 1.3- Sources of Data
 1.4- Project Profile
 1.5- Sectored Context
 1.6- Institutional Context
 1.7- Abstract of the Project

8. Chapter-2: Background of the Project 7-10

2.1- Project Objective

2.2- The Project at a Glance
2.2.1- Basic Information
2.2.2- Sectors
2.2.3- Themes
2.3- Learning from the Training
2.3.1- Soft skill
2.3.2- Hard Skill
2.3.3- Common Sense
2.3.4- Leadership
2.3.5- Leadership Needs
9. Chapter-3: Theoretical Framework 7-10
3.1- IT
3.2- Information and Communications Technology (ICT)
3.3- Leveraging ICT
3.4- Software:
3.5- Electronics:
3.6- Internet
3.7- Electronic Commerce
3.8- World Bank
3.9- BTRC:
3.10- Interview
3.11- Communication
3.12- CV
3.13- Body language
10. Chapter-4: LICT Training program on : Soft Skill 11-18

4.1- Definition of Soft skill

4.2- Components of soft skill

Part-A: Communication skill

4.A.1- Communication
4.A.2- How to be Effective in Communication
4.A.3- Types of Communication
4.A.4- Communication Barriers
4.A.5- Communication Skills
4.A.6- English Communication Skill
4.A.7- Listening
4.A.8- Levels of Listening
4.A.9- Listening Skills
4.A.10- Stages of Listening
4.A.11- How to be a Good Speaker
4.A.12- Barriers to Communication
4.A.13- Language Barriers
4.A.14- Interpersonal Barriers
4.A.15- Situational and Timing Barriers
 Part-B: Group discussion and Create team
4.B.1- Group Discussion Facts
4.B.2- GD tests…
4.B.3- Traits/Skills gauged in a GD
4.B.4- Key Scoring points in a Group Discussion
4.B.5- Group Discussion – (Communication Style):
Passive, Aggressive, Assertive
4.B.6- Do’s in a Group Discussion
4.B.7- Don’ts in a Group Discussion
4.B.8- Important Points to Remember
4.B.9- Group Discussion – Body Language
4.B.10- Wrong Ideas
4.B.11- Common Doubts
4.B.12- Maturity
4.B.13- Types of Candidates
4.B.14- Team
4.B.15- Purpose of Team
4.B.16-Team Building
4.B.17- Team Building principles
4.B.18- Five Key Qualities for Successful Team
4.B.19- Leadership
4.B.20- Good Team has ‘GRIP
Part-C: Grooming
4.C.1- Grooming: In Global Scenario
4.C.2- Lack of attention to personal care can
4.C.3- Some of the basic problems that occur due to lack
of ersonal cleanliness are
4.C.4- Some common guidelines for your clothes are
4.C.5- Hair grooming
4.C.6- Some of the common tips to complement your
apearance are
4.C.7- Meeting /Greeting Etiquette
Part-D: Body language
4.D.1- Body Language
4.D.2- Component of Body Language
4.D.3- Types of Body Language
4.D.4- Aggressive Body Language
4.D.5- Bored Body Language
4.D.6- Closed Body Language
 4.D.7- Deceptive Body Language
4.D.8- Defensive Body Language
4.D.9- Emotional Body Language
4.D.10- Evaluating Body Language
4.D.11- Open Body Language
4.D.12- Power Body Language
4.D.13- Relaxed Body Language
4.D.14- Submissive Body Language
4.D.15- How to Improve Body Language
Part-E: Corporate etiquette
4.E.1- Time Management Techniques
4.E.2- What Goes Wrong
4.E.3- 5 Step Process of Change
4.E.4- Time Analysis
4.E.5- Time Principles
4.E.6- 10 Most Common Time Wasters
4.E.7- The KISS Principle
4.E.8- Raft Technique
4.E.9- Handle Information Logically
4.E.10- 6 Steps to Effective Daily Plans
Part-F: Moral values

Part-G: CV writing

Part-H: Interview skills

11. Chapter-5: Time Frame 66-75

 5.1- Findings
 5.2- Recommendation
5.3- Conclusion
 Chapter 01: Introduction
1.1 Background of the study

Leveraging ICT for Growth, Employment and Governance is a project of Bangladesh

Computer Council (BCC) under the Ministry of Posts, Telecommunication and Information
Technology. The project has been launched in January 2013 aiming to develop a vibrant and
healthy Information Technology (IT) and Information Technology-Enabled Services industry
in five years by identifying the strategies, programs and investment needed for the country to
leverage ICT for economic growth and competitiveness.

Bangladesh is a country of young and competent people whose talent needs to be

leveraged for economic development. The challenge is to ensure they gain the skills that will
equip them for employment, meet the needs of employers and economic growth and thereby
utilize the demographic dividend .In the next five years; the working population is expected
to double, meaning that around 50 million people will need to be trained.
Under the LICT, to be implemented by BCC, two ambitious projects to train 10,000 IT and
science graduates for the IT sector and 20,000 non-IT and HSC graduates for the ITES sector
respectively over three years through a World Bank funded program have been envisaged.

I was authorized to prepare a report on “Leveraging ICT for Growth, Employment &
Governance” for fulfillment of my MBA degree. This report has been prepared based on my
learning on training program on the day- to- day activities and under close supervision of my
honorable teacher, Dr. Leyaket Hossain Mahmood.
I have started my internship in the training program on June16, 2016 and at the end of the
program I am submitting my internship report focusing on the contribution of the Information
Technology (IT) for the development of graduate in Bangladesh.

1.2 Objective of the Study

The primary objectives of the project are to catalyze the growth of Bangladesh’s IT /
ITES industry for employment creation and export diversification. Some of the specific
objectives of the project are to develop skilled manpower for IT and ITES sector.

To expose local IT/ITES capabilities into global markets.

To ensure international quality and standards.
To explore the knowledge of the deserving students.
To highlight the details of the training program.
To develop the most appropriate skills of the graduates.
1.3 Source of Data
Training program on IT & ITES Foundation Skill.
Website of ICT division in Bangladesh
Websites of related training program of World Bank.

1.4 Project Profile:

These programs shall be undertaken by BCC in partnership with Ernst & Young (EY),
among the leading global professional services companies.
Leveraging ICT for Growth, Employment and Governance is a project of Bangladesh
Computer Council (BCC) under the Ministry of Posts, Telecommunication and Information
Technology (MoPTIT). The project has been launched in 2013 aiming to develop a vibrant
and healthy IT/ITES sector in five years by identifying the strategies, programs and
investment needed for the country to leverage ICT for economic growth and competitiveness.

The Government of Bangladesh (GOB) has developed its Vision 2021 and Sixth Five
Year Plan with developmental targets which address some of these major challenges. The
GOB’s Sixth Five Year Plan puts an impetus on the use of ICT for improving factor
productivity, governance and service delivery, and on the development of the IT industry.
The Plan aims to accelerate growth to eight percent per year by 2015; ensure participation,
social inclusion and empowerment; promotes good governance; and efficient delivery of
public services.

GOB recognizes the need to leverage on Information and Communication

Technologies (ICT) to achieve these ambitious targets and has undertaken a number of
significant actions under its Digital Bangladesh program. This program fundamentally seeks
to leverage ICT for the country’s next stage of growth and development, and support
Bangladesh to achieve middle-income country status by 2021. The GOB’s Sixth Five Year
Plan puts an impetus on the use of ICT for improving factor productivity, governance and
service delivery, and on the development of the IT industry.

1.5 Sectored Context

Bangladesh’s ICT industry has developed considerably over the past decade.
Telecommunications has generated total industry investments of USD4.5 billion since 2002,
and the industry currently provides about 8 percent of the government’s total revenue per
annum. Mobile penetration rates have increased from less than 1 percent in 2002 to 44
percent at the end of 2010, and 98 percent of the country is now covered by a wireless
network.
 Bangladesh’s IT industry has remained relatively nascent as compared to
telecommunications, with total industry output estimated at USD300 million per annum,
representing a limited proportion of the country’s total GDP. In addition its e-readiness
remains behind global averages especially in terms of the general population’s ICT skills,
perception of the country’s suitability for ICT businesses, supporting infrastructure, and
technology foundations for the public and private sector.

Hence GOB recognizes the need to be holistic in its approach for leveraging ICT,
especially with regards to its Sixth Five Year Plan goals for governance, economic growth,
and employment creation. This is reflected in its strategic pillars for Digital Bangladesh,
which holistically covers

Digital Government;

ICT in Business;

Connecting Citizens; and

Human Resource Development.

1.6 Institutional Context

The Ministry of Posts, Telecommunication and Information Technology and the

Bangladesh Telecommunications Regulatory Commission (BTRC) govern the sector.
Ministry of Posts, Telecommunication and Information Technology is the policy maker for
the ICT sector and the telecommunications sector. The Bangladesh Computer Council (BCC)
is an agency of Ministry of Posts, Telecommunication and Information Technology, and
supports the implementation of e-Government programs and ICT capacity building
initiatives; and is responsible for managing key shared infrastructure and standard setting
across the agencies.

1.7 Abstract of the Project

Leveraging ICT for Growth, Employment and Governance is a project of Bangladesh

Computer Council (BCC) under the Ministry of Posts, Telecommunication and Information
Technology. The project has been launched in January 2013 aiming to develop a vibrant and
healthy Information Technology (IT) and Information Technology-Enabled Services industry
in five years by identifying the strategies, programs and investment needed for the country to
leverage ICT for economic growth and competitiveness.

BCC is the implementing agency of the project worth about Taka 572.48 core. Of the total
amount, the World Bank is providing $70 million US dollars and the rest by the Government
of Bangladesh. The project is expected to be completed by 2018.
 Chapter 02: Background of the project
2.1 Project Objective

The primary objectives are to:

Strengthen IT/ITES facilities, policies, standard and guidelines for public sector
modernization.
To develop 34,000 skilled manpower for IT/ITES sector
To expose local IT/ITES capabilities in to global market leading to improved global
awareness and perception of Bangladesh for IT/ITES business
To make available shared IT hosting and remote conferencing facilities for use by
GOB agencies
To strengthen policies, fix appropriate standards and guidelines for enterprise
architecture and information security

2.2 The Project at a Glance:

2.2.1 Basic Information

Project ID P122201
Status Active Approval Date September 20, 2012
Closing Date December 31, 2017
Country Bangladesh
Region South Asia
Environmental Category C
Team Leader Siou Chew Kuek
Borrower*** PEOPLE'S REPUBLIC OF BANGLADESH
Implementing Agency MINISTRY OF SCIENCE AND ICT
Total Project Cost** US$ 70.00 million

2.2.2 Sectors

Public administration- Information and communications 62%

Information technology 14%
Vocational training 14%
Other domestic and international trade 10%
2.2.3 Themes

e-Government 44%
Improving labour markets 18%
Other Private Sector Development 15%
Education for the knowledge economy 12%
Export development and competitiveness 11%

Total project cost includes funding from World Bank and non-bank sources in US$
millions. Active and Closed projects show commitment at Board approval. It does not reflect
any cancellations. Proposed and dropped projects show the forecast amount. The
commitment amount for projects in the pipeline is indicative and may be modified during the
project preparation.

2.3 Learning from the Training:

2.3.1 Soft Skill

Soft kills is a catch-all term referring to various behaviors that help people work and socialize
well with others. In short, they are the good manners and personality traits needed to get
along with others and build positive relationship.

2.3.2 Hard Skills

Hard skills which include a person's technical skill set and ability to perform certain
functional tasks, soft skills are broadly applicable across job titles and industries. It's often
said that hard skills will get you an interview but you need soft skills to get -- and keep -- the
job.
The basic relationship between soft skill and hard skill is that hard skills get you a
job,soft skills take you to the top.
2.3.3 Common-sense

Common sense is like deodorant that

need it most, don’t use it. Common sense
is a basic ability to perceive, understand,
and judge things that is shared by nearly all
people and can reasonably be expected of nearly all people without need for debate.

2.3.4 Leadership
In the broadest sense of the word, a "leader" is
someone who brings people together and
guides them toward a common goal. Anyone
can tell others what to do, but effective
leadership requires much more than the ability
to assign tasks to a group.

10 Leadership Tips

1. Work hard to get ahead.

2. Strive for success, but remain humble.
3. Allow your "great idea" to evolve and change.
4. Acknowledge your own shortcomings.
5. Hire (and promote) the right people.
6. Ask for help when you need it.
7. Seek out a mentor.
8. Don't make promises you can't keep.
9. Always challenge and encourage yourself.
10. Earn your team's respect

2.3.5 Leadership Needs-

Role model concept.

Believe that people will love you.
Creating trust in people.
Always motivate people.
Loved to do any job effectively.
Trustworthy.
Integrity.
 Chapter 03: Theoretical Framework

3.1 IT Information Technology is the application of computers to store, retrieve, transmit

and manipulate data often in the context of a business or other enterprise. IT is considered a
subset of Information Communication Technology (ICT).

3.2 Information and Communications Technology (ICT) ICT is an extended term for
Information Technology (IT) which stresses the role of unified communication and the
integration of telecommunications (telephone lines and wireless signals), computers as well
as necessary enterprise software, middleware, storage, and audio-visual systems, which
enable users to access, store, transmit, and manipulate information.

The term ICT is also used to refer to the convergence of audio-visual and telephone networks
with computer networks through a single cabling or link system. There are large economic
incentives (huge cost savings due to elimination of the telephone network) to merge the
telephone network with the computer network system using a single unified system of
cabling, signal distribution and management.

IT Enabled Services (ITES) ITES also called web enabled services or remote services or
Tele-working, covers the entire gamut of operations which exploit Information Technology
for improving efficiency of an organization. These services provide a wide range of career
options that include opportunities in call Centers, medical transcription, medical billing and
coding, back office operations, revenue claims processing, legal databases, content
development, payrolls, logistics management ,GIS (Geographical Information System), HR
services, web services etc.

3.3 Leveraging ICT Leveraging ICT for Growth, Employment and Governance is a
project of Bangladesh Computer Council (BCC) under the Ministry of Information and
Communication Technology. The project has been launched in January 2013 aiming to
develop a vibrant and healthy Information Technology (IT) and Information Technology-
Enabled Services industry in five years by identifying the strategies, programs and
investment needed for the country to leverage ICT for economic growth and competitiveness.

The primary objectives of the project are to catalyze the growth of Bangladesh’s IT/ITES
industry for employment creation and export diversification. The project will also cater the
need of public sector modernization through development of policies, guidelines, e-
government interoperability framework (eGIF) and capacity development of the government
people.
3.4 Software: Computer software, or simply software, is that part of a computer system that
consists of encoded information or computer instructions, in contrast to the physical hardware
from which the system is built. The term is roughly synonymous with computer program, but
is more generic in scope.

3.5 Electronics: Electronics is the science of how to control electric energy, energy in which
the electrons have a fundamental role. Electronics deals with electrical circuits that involve
active electrical components such as vacuum tubes, transistors, diodes and integrated circuits,
and associated passive electrical components and interconnection technologies.kd00

3.6 Internet: Internet is the global system of interconnected computer networks that use the
Internet protocol suite (TCP/IP) to link billions of devices worldwide. It is a network of
network that consists of millions of private, public, academic, business, and government
networks of local to global scope, linked by a broad array of electronic, wireless, and optical
networking technologies. The Internet carries an extensive range of information resources
and services, such as the inter-linked hypertext documents and applications of the World
Wide Web (WWW), electronic meal, telephony, and peer-to-peer networks for file sharing.

3.7 Electronic Commerce: Electronic commerce commonly written as e-commerce or

ecommerce is the trading or facilitation of trading in products or services using computer
networks, such as the Internet. Electronic commerce draws on technologies such as mobile
commerce, electronic funds transfer, supply chain management, Internet marketing, online
transaction processing, electronic data interchange (EDI), inventory management systems,
and automated data collection systems. Modern electronic commerce typically uses the
World Wide Web for at least one part of the transaction's life cycle, although it may also use
other technologies such as e-mail.

E-commerce businesses may employ some or all of the following:

Online shopping web sites for retail sales direct to consumers

Providing or participating in online marketplaces, which process third-party business-
to-consumer or consumer-to-consumer sales
Business-to-business buying and selling
Gathering and using demographic data through web contacts and social media
Business-to-business electronic data interchange
Marketing to prospective and established customers by e-mail or fax (for example,
with newsletters
Engaging in pretail for launching new products and services
Online financial exchanges for currency exchanges or trading purposes

3.8 World Bank: The World Bank is an international financial institution that provides loans
to developing countries for capital programs. It comprises two institutions: the International
Bank for Reconstruction and Development (IBRD), and the International Development
Association (IDA). The World Bank is a component of the World Bank Group, which is part
of the United Nations system.

The World Bank's official goal is the reduction of poverty. However, according to its Articles
of Agreement, all its decisions must be guided by a commitment to the promotion of foreign
investment and international trade and to the facilitation of Capital investment.

3.9 BTRC: The Bangladesh Telecommunication Regulatory Commission is an independent

commission founded under the Bangladesh Telecommunication Act, 2001 (Act # 18 of
2001). The BTRC is responsible for regulating all matters related to telecommunications
(wire, cellular, satellite and cable) of Bangladesh.

3.10 Interview: An interview is a conversation where questions are asked and answers are
given. In common parlance, the word "interview" refers to a one-on-one conversation with
one person acting in the role of the interviewer and the other in the role of the interviewee.
The interviewer asks questions, the interviewee responds, with participants taking turns
talking. Interviews usually involve a transfer of information from interviewee to interviewer,
which is usually the primary purpose of the interview, although information transfers can
happen in both directions simultaneously. One can contrast an interview which involves bi-
directional communication with a one-way flow of information, such as a speech or oration.

3.11 Communication: Communication (from Latin ‘communicate’ meaning "to share") is

the act of conveying intended meaning to another entity through the use of mutually
understood signs and semiotic rules. The basic steps of communication are the forming of
communicative intent, message composition, message encoding, transmission of signal,
reception of signal, message decoding and finally interpretation of the message by the
recipient.

3.12 CV: Curriculum vitae, a summary of academic and professional history and
achievements.

3.13 Body language: Body language is a kind of nonverbal communication, where thoughts,
intentions, or feelings are expressed by physical behaviors, such as facial expressions, body
posture, gestures, eye movement, touch and the use of space. Body language exists in both
animals and humans, but this article focuses on interpretations of human body language. It is
also known as kinesics.
 Chapter 04:
LICT Training Program on Soft Skill

4.1 Definition of soft skill:

The non-technical, tangible, personality-specific skills that determine ones strengths

as a leader, listener, negotiator and conflict mediator are called soft skills. “Hard” skills, on
the other hand, are more along the lines of what might appear on the resume—the education,
experience and level of expertise. Soft skills are essentially people skills. People value soft
skills because they are an indicator of job performance.

Some other reasons are:

 Sales
 Interviews
 Leadership
 Team Building
 Customer Service
 Effective performance
 Interpersonal skills

4.2 Components of soft skill:

There are 8 major components of soft skills. They are—

 Communication skills
 Group Discussion and Creating Team
 Grooming
 Body language
 Corporate etiquette
 Moral values
 CV writing
 Interview skills
 Part-A:
Communication Skills
4.A.1 Communication:

Two-way process of reaching mutual understanding, in which participants not only

exchange (encode-decode) information, news, ideas and feelings but also create and share
meaning. In business, it is a key function of management. An organization cannot operate
without communication between levels, departments and employees.

4.A.2 How to be Effective in Communication

As a Sender- As a Receiver-

 Know the receiver  Know the Sender

 Know the receiver  Listen / read with intent

 Use appropriate language  Listen / read with intent

 Use multiple channels if possible  Seek Clarification when needed

 Repeat if required  Use multiple channels to receive

 Seek feedback  Give feedback

 Seek feedback  Be empathic!

4.A.3 Types of Communication

Verbal Non verbal

Oral Written Signs
Face 2 face Letters Body language
Telephone E-mails Paralanguage
Meetings Boards Silence
Pictures

4.A.4 Communication Barriers

Our Perceptions
Pre-conceived notions
Assumptions
Stereo types
Negative attitude

4.A.5 Communication Skills

The ability is to convey information to another effectively and efficiently. Business managers
with good verbal, no verbal and written communication skills help facilitate the sharing of
information between people within a company for its commercial benefit.

4.A.6 English Communication Skill

L- Listening
S- Speaking
R- Reading
W- Writing
4.A.7 Listening

The difference between Hearing, Listening and Active listening:

Hearing is a physical ability while listening is a skill that can be learned. Listening skills
allow one to make sense of and understand what another person is saying. Unfortunately,
emphasis upon the teaching of listening skills is given little attention in most training courses.
According to results of different studies, we remember
25-50% of what we hear;
60-75% of oral communication is ignored, misunderstood, or quickly forgotten.
Also, another studies revealed that if you are a good listener, you should find it easy to
establish positive working relationships with your boss as well as your colleagues.
The important point is that listening is a process; it is possible to train people to adapt their
listening styles: active, passive, and serious. Other styles of listening styles: attentive,
retentive, reflective, and reactive.
Hearing is a passive action consequence of our auditory system unwittingly captures the
sound around as a reaction to external stimuli that happens faster than any other sense.
Listening is an active action, it requires focus, is a skill can be improved or lost. Losing the
ability to listen, means not going deaf, but be dominated by "digital distraction" and
information overload that were becoming an epidemic in a world that is exchanging
convenience for content, speed for meaning.

4.A.8 Levels of Listening

Ignoring
Pretending we are listening.
Selective listening.
Attentive listening.
Empathic listening. (It is with the heart that one sees rightly what is essential is
invisible to the eye.)

4.A.9 Listening Skills

Learn to listen with your face.
Eye contact enhances the quality of Listening.
Send out positive non-verbal signals.
Stop talking while listening.

4.A.10 Stages of Listening

Hearing : focusing on and attending to the message

Understanding: obtaining the literal message meaning.
Remembering: recalling the message for future action.
Evaluating: logic applied to the assessment of the message value.
Responding: choosing an appropriate response to what is heard.

4.A.11 How to be a Good Speaker

Slow Down Your Speaking Speed

Give Yourself Time to Think
Learn Sentences, Not Only Words
Learn to Listen
Practice Your Interrogatives
4.A.12 Barriers to Communication

Language Barriers
Interpersonal Barriers
Situational-Timing Barriers

4.A.13 Language Barriers

Language Barriers deal with the way our words are understood.
Problems arise from words that are…
Incorrectly used
Used out of context
Too specialized
Too many different meanings
Too Complex
Grammatically incorrect

4.A.14 Interpersonal Barriers

Interpersonal Barriers deal with the differences and personal characteristics of the
sender and the receiver that hinder communication.
Age
Status
Role
Cultural Differences
Experiences, background and personalities impact how a message is decoded.

4.A.15 Situational and Timing Barriers

S.T.B. deal with the time and place where communication takes place.
The amount of noise in the environment affects how well we understand , and can
be understood.
We need to match our communication style with the situation.
 Part-B:
Group Discussion and Create Team

Group Discussion is a modern method of assessing students’ personality. It is both a

technique and an art and a comprehensive tool to judge the worthiness of the student and his
appropriateness for the job.

A Group Discussion is a methodology used

by an organization to gauge whether the candidate
has certain personality traits and/or skills which they
are looking for. In this methodology, the group of
candidates is given a topic or a situation, given a few
minutes to think about the same, and then asked to
discuss it among themselves for 15-20 minutes.

4.B.1 Group Discussion Facts

Group of around 10-12 candidates

Duration is generally around 10-20 minutes
Evaluation is done by team of 2-4
Seating arrangement can be circular, semi-circular or rectangular
Time to think before discussion, may or may not be given

4.B.2 GD tests…
Interpersonal skills
Communication skills

4.B.3 Traits/Skills gauged in a GD

Ability to work in a team

Communication skills
Reasoning ability
Leadership skills
Initiative
Flexibility
Creativity
Listening Skills
4.B.4 Key Scoring points in a Group Discussion
Initiation of discussion
Keeping or trying to keep discussion on track
Ability to keep your cool
Listen actively and put your point as well.
On time conclusion
Summarizing the discussion

4.B.5 Group Discussion – (Communication Style)

Passive
Won’t express feelings.
Won’t disagree.
Others have more rights than I do.
Indirect expressions
Always agrees
Hesitant.
Apologetic, Self-conscious
Trusts others, but not self.
Allows others take decisions for self.
Doesn't get what he wants.
Aggressive
Everyone should be like me.
I am never wrong.
I got rights. But you don’t.
Closed mind.
Poor listener
Dominating and bullying
Shakes fingers.
Frowns – glares –stares. Rigid.
Critical and loud.
Assertive
Believes in self and others.
Focus win-win.
Active listener
Non-judgmental.
Confident.
Open and natural gestures
Direct eye-contact.
Enthusiasm.
Even tempered.
Balanced mind.
4.B.6 Do’s in a Group Discussion

Group Discussion is your chance to be more vocal. Evaluator wants you to speak.
Speak clearly; reveal your good command over the language.
Think before you speak, organize your thoughts and then speak.
Be Assertive but not dominating, there should be a balanced tone in your
discussion and analysis
Always be polite and maintain your cool
Motivate other members of team to speak
Make original points and support them by substantial reasoning
Try validating your point with an example as far as possible
Make only accurate statements
Modulate the volume, pitch and tone
Be considerate to the feelings of others
Step in and redirect the conversation whenever it is going to wrong direction
Try to get support of others while putting point
Interrupt politely if you want to put your point forward. Don’t wait for your turn
Ensure that you are audible to group and facilitators
Attempt to build a consensus

4.B.7 Don’ts in a Group Discussion

Don’t address panel members during discussion

Don’t speak until you have clearly understood
Avoid extreme phrases like “I strongly object”
Don’t be shy or nervous, don’t isolate yourself from GD
Don’t make fun of any participant
Don’t engage in sub group conversations
Don’t repeat and use irrelevant material
Avoid changing opinions frequently
Don’t loose patience
Don’t create controversies, and quarrel with others
Don’t be confused and timid; this shows your lack of confidence
Don’t be emotional or display unsteady behavior . Do not loose your temper
Don’t get into unfamiliar areas, so that your ignorance is prevented from being
exposed.
Avoid jargons and Slang

4.B.8 Important Points to Remember

As the name suggests – this is a discussion NOT a debate.
Aim is not to win/lose – it is to express your opinion while respecting other’s
views.
4.B.9 Group Discussion – Body Language
Sitting Posture.
Cross legged/arms.
Use of Finger.
Use of Palm.
Eye Contact.
Hand/Fists positions.
Drumming/Fidgeting.
Facial Expressions.
Hand on neck/head.
4.B.10 Wrong Ideas
Have to be Aggressive to be selected.
Speaking more is required.
Always speak in favor.
Everyone must agree to your point.
What you say must be unique.
Wait till there is time to talk.
4.B.11 Common Doubts
What if I am not fluent in English?
What if topic is totally unknown?
I know a lot but not others.
If I am aggressive.
If I have low voice.
What should my stand be?
Can I agree which I disagree in the beginning?
Is there a need to conclude?
4.B.12 Maturity
Ability to handle the situation at hand .
how he/she puts across his/her opinion
how the participant handles opposition
how the participant handles pressure
how the participant either
Mingles/follows/leads the team.

4.B.13 Types of Candidates

1. Shocked.
2. Balloon.
3. Lukewarm.
4. Coordinator/Leader (self-appointed).
5. Winner
 Team
4.B.14 Team
A team is a number of persons associated together in work or activity: as a group on one side
(as in football or debate)

4.B.15 Purpose of Team

To develop a better understanding of how to build teams
How to build a team at different levels of a sport organization
To analyze real-life examples is used to create successful companies

4.B.16 Team Building

Team building was originally a group process intervention aimed at improving impersonal
relations and social interactions. Over time, this has developed to include achieving results,
meeting goals, and accomplishing tasks.
4.B.17 Team Building principles
Have purpose
Set clear objectives
Involve your team when creating the agenda
Agenda has a rational flow
Design a flow up plan
Have time to network
Have time to feedback
Have fun
If possible, have an external so you can participate

4.B.18 Five Key Qualities for Successful Team Leadership

Appreciate the collective intelligence of the team

Believe in the power of diversity among team members
See power as something to be released and shared rather than something to hold
and control
Understand that team are for achieving a team purpose and not personal agendas

4.B.19 Good Team has ‘GRIP

Goals
Roles
Interpersonal skills
 Part-C: Grooming
4.C.1 Grooming: In Global Scenario
Grooming includes smoothing clothing, rearranging attire, rubbing the hands, glancing in
a mirror and, applying lipstick, fixing the hair amongst many others. While not a grooming
gesture per se, women can also provocatively leave buttons unbuttoned, especially a button-
up blouse in effort to peek men’s curiosity. These are all signals of interest within the proper
context. We all, men included, groom and preen ourselves in order to appear more
presentable and attractive to others.

Grooming is very important for creating good image.

For enhancement of outer Image.
Important in facing the interview.
It is the theme of our professional personality.
Understanding personal cleanliness and hygiene.
Identifying guidelines for dressing up.
Clothes.
Hair grooming.
Tattoo and body piercing.
Professional and casual business attire for men & women.
4.C.2 Lack of attention to personal care can
Create an embarrassing situation.
Put off clients and colleagues.
Hamper your professional image.

4.C.3 Some of the basic problems that occur due to lack of personal
cleanliness are
Bad breath
Body odor
Persistent dandruff
Identify guidelines for dressing up.
4.C.4 Some common guidelines for your clothes are
Check the fittings of the clothes
Clothes should be ironed
Select anti-crease material
Wear clean clothes
Avoid T-shirts with words or pictures
Refer to company’s dress code manual

4.C.5 Hair grooming

Style should project a professional look
Maintain a simple style
Wash your hair regularly
Select the hair color regularly
Trim and brush your hair neatly
Select hair color appropriately

4.C.6 Some of the common tips to complement your appearance are

Wear ironed clothes
Wear polished shoes
Avoid noisy heels
Wear a recent haircut
Wear appropriate make-up
Use a fragrant detergent and fabric softener
Shave regularly
Use mild fragrances

4.C.7 Meeting /Greeting Etiquette

Identify yourself and your company.
Ask the person if she or he has time to talk.
Make call during business hours.
Never put someone on hold without asking permission.
Don’t do other work while on phone.
 Part-D:Body Language
4.D.1 Body Language
Signs displayed by the body, that either match or contradict what is being said or heard.

4.D.2 Component of Body Language

Eye contact
Smile
Facial signals
Handshakes
Gestures
Body posture

4.D.3 Types of Body Language

Aggressive
Bored
Closed
Deceptive
Defensive
Emotional
Evaluating
Open
Power
Relaxed
Submissive
4.D.4 Aggressive Body Language
Facial signals
Attack signals
Exposing oneself
Facial expression

4.D.5 Bored Body Language

Distraction
Repetition

4.D.6 Closed Body Language

Arms cross
Legs cross
Looking down or away

4.D.7 Deceptive Body Language

No eye contact
Anxiety
Control
Distracted

4.D.8 Defensive Body Language

Covering vital organs.
Fending off
Seeking escape

4.D9 Emotional Body Language

Anger
Fear & nervousness.
Sadness

4.D.10 Evaluating Body Language

Hand movement
Relaxed intensity

4.D.11 Open Body Language

Arms and legs open

Looking around and at the other persons
Relaxed clothing
4.D.12 Power Body Language

Handshake
Touching
Talking and emotion

4.D.13 Relaxed Body Language

Torso
Breathing
Relaxed limbs

4.D.14 Submissive Body Language

Body position
Submissive gestures.

4.D.15 How to Improve Body Language

Paying conscious attention.

Watching TV.
Making some notes.
Interpret non- verbal cues in relation to the context.
Practice & observe people.
 Part-E: Corporate Etiquette
Business ethical values vary by company, and
are defined largely by the behaviors and values that
govern a business environment. In general, business
ethical values are a set of guiding principles that
encourage individuals in an organization to make
decisions based on the company’s stated beliefs and
attitudes toward business practices within its industry.

4.E.1 Time Management Techniques

It is number of seconds in each day
[24 hours X 60 minutes x 60 seconds = 86400]
It is what we do during the 86400 seconds of each day that will ultimately determine how
successful we are in our chosen careers
Both winners and losers have the same time. It is how they use it, will decide whether they
win or lose.

4.E.2 What Goes Wrong

Managing time meaningfully is a challenge to many, because:
We may not want to manage time [we have too much or too less time]
We may not know how to manage time [barriers]

4.E.3 5 Step Process of Change

Create a time log to analyze your time.
Write down the time wasters.
Analyze your time wasting habits /behavior.
Visualize the time saving habit.
Develop time saving habit.

4.E.4 Time Analysis

Without changing any habit, log your time spent at work for a month.
After logging, analyze the month’s work in terms of time spent under quadrant I,
II, III, IV.
Analyze your time spent against the results you expected.
If you are not happy with the results – there is need for change in your time
spending habits.
4.E.5 Time Principles
Plan your work.
Prioritize the key activities.
Delegate where required.
Make work into chunks.
Dump some activities.
4.E.6 10 Most Common Time Wasters
Disorganized workplace.
Telephones / visitors.
Interruption/ distraction.
Procrastination.
Junk paper work.
Crisis situations.
Reverse delegation.
Perfectionism.
E-mails / blogs.
Internet.
4.E.7 The KISS Principle
K-KEEP
I-IT
S-SHORT AND
S-SIMPLE
4.E.8 Raft Technique
R-Refer it
A-Act on it
F-File it (or)
T-Throw it away
4.E.9 Handle Information Logically
By subject category.
Alphabetical order.
By date.
By color.
Geographical order.
Numerical order.
Chronological.
4.E.10 6 Steps to Effective Daily Plans
First five minute planning.
Review your yesterday’s ‘To-do’ list.
Carry forward unfinished activities to today’s list.
Plan tomorrow’s activities.
Prioritize things to do.
Update status of work at the end of the day.
 Part-F: Core Values
What Does It Really Mean
Derived from Greek word ‘Ethics’ meaning Character or Manners.
Science of character of a person expressed as right or wrong conduct or action.
Set of moral principles prescribing code, explains what is good and right, or bad
and wrong.

Meaning of Ethics
“Ethics can be termed as the science of character of a person expressed as right or wrong
conduct or action”.

Objective of Ethics
Studies human behavior and makes evaluative assessment about them as moral or
immoral.
Establishes moral standards and norms of behavior.
Makes judgment upon human behavior based on these standards and norms.
Prescribes moral behavior and makes recommendations about how to or how not
to behave.
Expresses an opinion or attitude about human conduct in general.

Common Unethical Acts

Lying and withholding needed information.

Abusive or intimidating behavior.
Misreporting time worked.
Discrimination and sexual harassment.
Stealing.
Breaking environmental and safety laws.
Falsifying records.
Drug or alcohol abuse.
Giving or accepting bribes.
Why Misconduct Is Not Reported

Belief that nothing will be done.

Fear of retaliation.
Fear of being viewed as a troublemaker.
Why Ethical Problems Occur
Personal gain.
Individual values widely differ with Social values and goals.
Competitive pressures.
Cross-Cultural contradictions.

What is Value
Qualities, characteristics, or ideas about which we feel strongly.
Our values affect our decisions, goals and behaviour.
A belief or feeling that someone or something is worthwhile.
Values define what is of worth, what is beneficial, and what is harmful
Values are standards to guide your action, judgments, and attitudes.

Immaturity
Unclear values
Drifters
Flighty
Uncertain
Apathetic

Maturity
Clear values
Life of purpose
Meaning and direction

Where Do We Get Values

our homes, school, society,
friends, TV, church, music, books, families,
culture,
employers,
Time-period in which you were raised (70’s anti-establishment, peace,
individuality. 80’s money, prestige, don’t get caught, etc. 90’s earth, green peace,
health and fitness), etc.
 Part-G: CV Writing
CV Writing Guidelines:

General Guidelines
Throughout the document, the headers/titles are required to be mentioned as in
the template.
Do not change the title of any sub-header in the CV. In case a header like
Project training/Work experience is not applicable, delete the entire section as
per the guidelines below.
The font style for the entire CV (including header and footer) is Times New
Roman.
The font size for the entire CV should be uniform. Acceptable font sizes are in
the range 11 to 12.
Filled circular bullets are to be used, as indicated. Sub-bullets are also to
be filled bullets, of a smaller size, as in the template.
Convert the word file into a PDF. Check the PDF version of the file before
submitting, so as to check for any potential alignment errors.

Header
Insert the full name in the header. The name should be written with only the
first letters capitalized. E.g. Salman Rashid. The enclosing brackets need to be
removed after inserting the relevant text.
Do not alter the position of any of the tags.

Profile Summary
Provide a brief (two line) description of the background of the trainee.
Example: CSE Graduate from Dhaka University with Top UP IT training in
Dot Net Track, MCSE and 1 year experience as a Python programmer
interested in a career as a Mobile application developer.

Training under LICT Project, BCC

Write the course name- Top-Up IT or Foundation Skills in the first column.
Write the Batch details like Batch ID and University name in the second
column.
Write the Specialization track .e.g. Java, Web Design, Android, which the
trainee is currently undergoing in the training program.
Write the date of start and end of the batch in fourth and fifth column
respectively.
Education
Write the Masters/Bachelor Degree and specialization in the first column.
e.g. B.Sc., MBA.
Write the period during which the course was under taken. In case the trainee is
still pursuing the course, the period should cover the tentative year of
graduation e.g. 2010-14
Write the major or specialization of the course. E.g. Electrical and
Electronics Engineering (EEE) or Management Information Systems
(MIS).
Write the name of the university or institute where the trainee is
pursued/pursuing her/his degree program. E.g. Dhaka University
Write the CGPA or percentage attained during the course. E.g. 3.4/5.
Mention any achievement during the course. e.g. First Division, Dean’s
List.

Technical/Professional Certifications
Write the full name of the certification in the first column. E.g. Cisco Certified
Network Associate (CCNA).
Write the year in which the certification was completed.
Write the technical skills gained from the certification in the third column. E.g.
Network Types, Network Media, Switching Fundamentals, TCP/IP

ICT Skills
Write the technical skills acquired during the current ICT training program.
E.g. Core Java, Advanced Java, HTML, HTML5, CSS3, Hadoop
Work Experience
Write the name of the organization/institute where the trainee currently
works or has previously worked.
Write the duration of service at the organization/institute in the second and third
column.
Write the total duration of service in the organization/institute. E.g. 3.4 years,
8 months
Write a brief description of the role performed at the organization/institute.
E.g. ensured timely service delivery to clients; lead a team of two
programmers.
Project/Training/Internships
Write the name of the project or training undertaken. E.g. Performance
evaluation of VLSI testing circuit.
Write the name of the organization/institute in which the training or internship
was undertaken; write the duration of the project/training/internship and any
other achievement during the project/training/internship. E.g. Mastermind Ltd.;
2 months; Won first prize in project evaluation
Extra-Curricular Activities/Position of Responsibility
Write the details of any position held during college/university, name of
the college/university and duration when the position was held. E.g.
Secretary- Student Affairs; Dhaka University; 2012-14

Personal Details
Write the gender, approximate age, Email ID, Phone number and Address of
the trainee.
Footer
Write the name of the course the trainee has undertaken or is currently
undertaking in the ICT Project. E.g. Foundation Skills, Top-Up IT
Write the specialization course which the trainee is undertaking. E.g.
Java, Mobile Application Development.

The Applicants Perspectives

Persuading the prospective employer to hire you.
Displaying confidence in your ability to perform competently.
Demonstrating interest in the employers’ needs and interests.
Demonstrating behavior’s consistent with your advance “publicity”.

The Employers Perspectives

The purpose of the interview from the employer’s point of view is to assess/evaluate your
suitability, relative to other applicants.
By-
Verifying information supplied in your work search documentation.
Asking questions, listening to your responses and observing your body language.
Exploring your values, beliefs, expectations, skills, and qualifications as they
relate to the type of work you are seeking.
Gathering information about you to help in making an informed decision.
 Part-H: Interview Skill

Telephonic Interviews
Increasingly used as the first selection method – aim is to filter
Be prepared for call – avoid clueless response
Get to a noise free place
Zero distractions
Simulate a business environment
Have your resume in place
Request reschedules if called without notice & are not prepared.
Practice answers out-loud

Important Do's and Don’ts

Enter with confidence
Walking to the interview table – Smile and Greet – Hand Shake – Make Eye
Contact.
Take a seat only after you are asked to
Sit confidently
Take your time – think and answer – don’t rush
Asking for water
Placing your bag or other belongings
Cell phone
Managing sudden itches
Yawning
Sneezing
Eye contact
Dress code
Para language
Managing silence
Facial expression
What to do when offered a cup of coffee/tea/any other drink
Smoking before interview
Bad breath management
Chewing Pan/’Gutka’/Gum
Perfumes and deodorants
Handling a panel in place of a single interviewer
Don’t give-up during the entire interview
Thank and leave the room
Interview Myths

The best person for the job gets it

Interviews are like school exams— the more you say, the better you’ll do
Interviewers know what they’re doing
Never say ‘I don’t know’
Good-looking people get the job
If you answer the questions better than the others, you’ll get the job
You should try to give the perfect answer
You must ask questions to demonstrate your interest and intelligence
Relax and just be yourself
Interviewers are looking for flaws

Common Interview Mistakes

No Communication Skills
Failing to express oneself clearly
Not being aware of one’s body language
Failing to control those nerves
Failing to give appropriate examples
Trying too hard to please the interviewer

Body Language in Interviews

Sit all the way back in your seat.
Don't go for direct eye contact
Show your palms.
Use hand gestures while speaking.
Plant your feet on the ground
Nod your head while listening
Lean in

Sitting Position
Attention
Sitting on the edge of the chair
Leaning forward and making eye contact while you answer

Avoid his Posture in an Interview

Crossed legs
Legs crossed at ankle
Hands on the table
Arms crossed on chest
Right Way to Sit
Hands comfortably and naturally placed either in the lap or on the arm rest;

Avoid this in an Interview

Putting objects in mouth
Rubbing eye
Rubbing Nose
Head in the hand
Covering mouth
Cracking Knuckles
Wringing hands or drumming fingers
Hands on hips
Hands in the pocket
Types of handshakes
Palm up
Palm Down
Fingertip-grab handshake
Dead fish

7 Ways to Banish (Almost) All of Your Pre-Interview Jitters

Meditate and Breathe
Eat a Banana Exercise
Visualize Success
Do a Power Pose
Smile Like You Mean It
Practice

Over Confident
Marked by excessive confidence; "an arrogant and cocksure materialist";
Eye Contact
Making the right amount of eye contact in an interview can make the difference in
whether you successfully snag a job. According to UCLA professor and researcher Albert
Mehrabian, 55 percent of messages processed by the brain are based on a person's body
language. This means that your facial and eye movements are constantly being judged --
perhaps even more so than the skills and previous employment listed on your resume. The
eyes become the window into your interest level, confidence and professionalism during an
interview. When you establish good eye contact, you'll feel heard and appear likable.

Correct preparation
Knowing the things that are important to interviewers.
Practicing your answers.
Perseverance.
Interview – Few Basic Questions

Rules of writing an effective Resume

It must be relevant, clear and concise
Free from typing error
No misspellings
No abbreviation
Do not tell a lie
Do not include any negative information.
 Chapter 05: Time Frame
Findings

The following points are found from this study

Soft Skills Training increase professional performance

Soft Skills Training should be made compulsory in curriculum

Soft Skills Training increase overall command on English

Soft Skills Training is not boring for time session

Most of the students like Government jobs.

 Recommendations

I think the program should be done not only global perspective but also local
perspective.

From my own experience I would also recommend that in future when the
participants are being considered the full time allocated be given so as to
maximize what the participants are able to learn and have ample time to process
this.

Overall, the training was conducted successfully. It was the general feeling that
more time should have been accorded to those student more specifically because
some did not have a strong background in computer and English listening and this
contributed to them feeling the program was rushed somewhat.

I recommend a refresher course where the participants can then have a time with
the trainees to consolidate and recap based on their new training experience in this
field.

The program should include more practical sessions, so that all the students can
learn practically.
 Conclusion

Internship is a link between abstract knowledge and matter-of-fact knowledge. Now

that I have accomplished my Internship, I believe the knowledge that I have obtained in the
training program will be demonstrated vital for me to go in advance in my professional life.
All through my internship I have realized how modern Science and Information Technology
have been contributing more and more to the development of operational and management
process.

It will be a career decisive and days transforming chance for the graduates who would
get selected and qualify for this fully funded, government program. They will be able to learn
from qualified trainers, interact with industry leaders and receive a recognized certificate if
they qualify the certification examinations and meet the strict attendance requirements. The
programs will open up national and international career opportunities to the graduate’s post
these programs as the programs are employment linked.

To serve in the profession well, employees need to be skilful in many areas faster
development of new business strategies, shrinking company formalities, handling times,
improving personal grooming & body language and increasing and maintaining knowledge of
professional skills for accomplishing all these goals. Free-lancing is now-a-days an important
IT sector by which a graduate or non-graduate can contribute in national and global economy.