https://advisera.

com/20000academy/blog/2015/05/12/how-to-use-itil-to-avoid-50-of-
it-project-failures/

https://www.pmi.org/learning/library/management-perspective-it-infrastructure-
library-v3a-8396

https://www.manageengine.com/products/service-desk/itil-implementation-pdf.html

https://www.projectsmart.co.uk/raci-matrix.php

https://www.certguidance.com/itil-service-strategy-explained-brief/

https://www.slideshare.net/Trainings24x7/itil-intermediate-29948454

https://www.aadseducation.com/

https://certcollection.org
user: tech000
PP : TechTech

techn000@outlook.com