Table of Contents

Executive Summery Page 1

1. Introduction Page 3
2. Company Profile Page 5
2.1 Vision of the Company Page 5
2.2 Mission of the Company Page 5
2.3 Quality Policy of the Company Page 6
3. Objective of the Study Page 6
4. Types of MIS and Uses Page 8
4.1 Transaction Processing System (TPS) Page 9
4.2 Decision Support System Page 9
4.3 Executive Support System Page 10
4.4 Office Automation System Page 10
4.5 Business Expert System Page 12
4.5a. Limitations of Computerized Business Expert System Page 9
5. Roles of MIS Page 10
6. Study of Engineering & Laboratory Services Pvt Ltd Page 10
6.1 Business Processes Page 12
6.2 Existing Manual Systems Page 8
6.3 In House Built Software Page 9
6.4 Software Packages in Use Page 9
6.4.1 About NutshellTM CRM Page 10
6.4.1a. Salient Features of NutshellTM CRM Page 10
6.4.1b. What Problems NutshellTM CRM Solves Page 12
6.4.1c. Use of NutshellTM CRM in ELS Pvt Ltd Page 9
6.4.2 About Intuit Quickbooks Page 10
6.4.2a. Use of Quickbooks in ELS Pvt Ltd Page 12
7. Assessment of Current Use of Information Systems at ELS Page 8
8. Recommendations Page 9

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