Professional Documents
Culture Documents
INTRODUCTION
1.1 Background
The auto rickshaw is a common form of urban transport, both as a vehicle for
hire and for private use, in many countries around the world, especially those with
tropical or subtropical climates, including many developing countries. Bajaj Auto is
the world's largest auto rickshaw manufacturer (The Economist, 2014).
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There are many different auto rickshaw types, designs, and variations. The
most common type is characterized by a sheet-metal body or open frame resting on
three wheels; a canvas roof with drop-down side curtains; a small cabin at the front
for the driver (sometimes known as an auto-wallah), with handlebar controls; and a
cargo, passenger, or dual purpose space at the rear. There are two types of auto
rickshaws. In older versions the engines were below the driver's seat, while in newer
versions engines are in the rear. They normally run on petrol, CNG, or diesel. The
seating capacity of a normal rickshaw is four, including the driver's seat. Six-seater
rickshaws exist in different parts of the country, but the model was officially banned
in the city of Pune on 10 January 2003 by the Regional Transport Authority (RTA)
(Times of India, 2003).
CNG autos in many cities are distinguishable from the earlier petrol-powered
autos by a green and yellow livery, as opposed to the earlier black and yellow
appearance. In other cities (such as Mumbai) the only distinguishing feature is the
'CNG' print found on the back or side of the auto. Some local governments are
considering four-stroke engines instead of two-stroke versions. Auto rickshaw
manufacturers in India include Bajaj Auto, Kumar Motors, Kerala Automobiles
Limited, Force Motors (previously Bajaj Tempo), Mahindra & Mahindra, Piaggio
Ape, and TVS Motors.
Auto rickshaws were a popular mode of transport in Nepal during the 1980s
and 1990s, until the government banned the movement of 600 such vehicles in the
early 2000s. The earliest auto rickshaws running in Kathmandu were manufactured by
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Bajaj Auto. Nepal has been a popular destination for the Rickshaw Run. The 2009
Fall Run took place in Goa, India and ended in Pokhara, Nepal (The National, 2011).
In July 1998, the Supreme Court of India ordered the Government of Delhi to
implement CNG or LPG (Autogas) fuel for all autos and for the entire bus fleet in and
around the city. Delhi's air quality has improved with the switch to CNG. Initially,
auto rickshaw drivers in Delhi had to wait in long queues for CNG refueling, but the
situation improved following an increase in the number of CNG stations. Gradually,
many state governments passed similar laws, thus shifting to CNG or LPG vehicles in
most large cities to improve air quality and reduce pollution. Certain local
governments are pushing for four-stroke engines instead of two-stroke ones. Typical
mileage for an Indian-made auto rickshaw is around 35 kilometres per litre
(99 mpg-imp; 82 mpg-US) of petrol. Pakistan has passed a similar law prohibiting auto
rickshaws in certain areas. CNG auto rickshaws have started to appear in huge
numbers in many Pakistani cities. In January 2007 the Sri Lankan government also
banned two-stroke trishaws to reduce air pollution. In the Philippines there are
projects to convert carburated two-stroke engines to direct-injected via Envirofit
technology. Research has shown LPG or CNG gas direct-injection can be retrofitted
to existing engines, in similar fashion to the Envirofit system. In Vigan City majority
of tricycles-for-hire as of 2008 are powered by motorcycles with four-stroke engines,
as tricycles with two-stroke motorcycles are prevented from receiving operating
permits. Direct injection is standard equipment on new machines in India (The Hindu,
2007).
Auto rickshaws were a popular mode of transport in Nepal during the 1980s
and 1990s, until the government banned the movement of 600 such vehicles in the
early 2000s. The earliest auto rickshaws running in Kathmandu were manufactured by
Bajaj Auto. Nepal has been a popular destination for the Rickshaw Run. The 2009
Fall Run took place in Goa, India and ended in Pokhara, Nepal.
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1.2 Scope of the Study
This study has been conducted to find out the responses of the public on the
auto rickshaws in Birendranagar of Surkhet. This study will be beneficial for the auto
drivers to know about the customers' choices on riding an auto rickshaw. This study
will also help those who are interested in carrying out the studies on the public
responses towards the auto rickshaws. In the recent years of rapid growth on rental
services, there is tremendous increase in the usage of call taxi services in all cities,
especially in metros. International Journal of Pure and Applied Mathematics Special
Issue (1920).
In every sphere of business, the service and quality should be matched with
the perceived, expected and delivered. The big market players in call taxi services are
keen in enhancing the products and services to tap the customer base. This study will
help us to know the customers satisfaction with respect to the comfort, convenience,
tariff, service quality and staff courtesy, etc. Also, we can have the input and ideas to
improve the services to meet out the customer expectation in the near future.
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1.4 Research Questions of the Study
Independent Variables
- Cost/price/fair
- Availability Dependent Variable
- Public Responses
- Behaviour of drivers
- Security
- Comfortability
Price
A price is the quantity of payment or compensation given by one party to
another in return for one unit of goods or services. Wairimu (2011) findings was that
price highly influences customers satisfaction through offering increased
competitiveness of the services offered by the companies, although other
considerations like the efficiency of the services provided, easy access to services,
influence from family and friends, fast connectivity to internet, availability of low
denomination airtime vouchers, promotions, access to dealers and agents, new
innovations, customer service care centers locations, influence of advertising
messages, value addition services like money transfer services, also determine the
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level of customer satisfaction and enhance customer loyalty to the mobile phone
network.
Availability
Availability is defined as the quality or state of being available of a product.
The availability of service facilities, staff and goods to the customer, including
both the quantity and the range of services and products made available to the
customer. Availability of staff, services, products, etc. in time always influence the
customers. Competition increases, access to abundant information, availability of
similar products and services, etc. reduce competitive capability of organizations. The
only way for a health insertion to survive is to provide the products to the customers
in time. Thus, availability highly affects customers’ retention (Cample, 2004).
A driver behaviour is the set of actions he / she performs to ensure both the safety
of people and compliance to the driving regulations. At present, the journey by taxi is
an alternative for Bangkok people who prefer the comfort and the convenience.
Problems encountered in the use of metered taxis service today, including the lack of
consumer confidence in the safety of the service, especially the ladies, the attitude and
manner of taxi drivers and unwillingness to provide services. In addition, taxi drivers
deny passengers while running metered taxi service, provide the service for some
specific routes, take the detour of destination, driving in a reckless manner, incorrect
use of car accessories, such as cheated fare meter and very dark film, choose to
provide the service for foreign passengers only (Techarattanased, 2015).
Safety
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MMResearch (2008) report on perceptions of personal safety and security amongst
taxi users in New Zealand. Commuters in New Zealand perception of safety in taxi
services were because the drivers drove safely, communicated well in English, had
excellent knowledge of route and handled payment transaction well. They also
perceived taxi driver to be very professional or very professional in their conducts
(Horsu and Yeboah, 2015).
Comfortability
This section includes the detail of research methodology that has been used in
this report. It is concerned with formulating the plans and procedures, measurement
instrument development, methods for data collection, analysis and interpretation. The
chapter deals with justification the methodology used for finding solutions to the
research problems. The strategy of sampling design (i.e. universe of population,
sampling frame, and sample selection technique and sample size) has also been
discussed in this chapter. It also describes the participating organization and outlines
the methods gathering the data, characteristics of data and statistical tools to be used
to analyze the data.
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1.6.1 Research Design
Research design is a master plan specifying the methods and procedures for
collecting and analyzing the needed information. It consists of the structure for the
collection, measurement and analysis of the research data and aims at allocation of
limited resources for the crucial choices in the methodology. Research design includes
structure of the research problems and the plans of investigation in order to obtain
empirical evidences to prove relationship between variables of research. The research
design that the researcher adopted in this study was the survey research design.
Survey refers to the collection of data through different methods such as interview or
questionnaire. This method is widely used in research process. With the help of
survey, one can easily analyze the individuals' opinion on certain topics. A survey
may focus on opinions or factual information depending on its purpose, but all
surveys involve administering questions to individuals. Survey research design is an
efficient method for systematically collecting data and generalization the result. In
this study, quantitative research design has been used.
There are many auto rickshaws in Birendranagar of Surkhet. People are using
auto rickshaw as a comfortable means of transport. The target population of this study
is all those people who travel via auto rickshaw. Among the public, 55 were selected
purposively.
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survey questionnaires were justified because it was affordable and effective way of
collecting information from a population in a short period of time and at a reduced
cost. The questionnaires also facilitated easier coding and analysis of data collection.
The closed ended questions ensured that the respondents were restricted to certain
categories in their responses. Thus, the major information of this research was
collected through primary source.
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1.7 Limitations of the Study
Chapter I: Introduction
The first chapter includes the background of the study, justification of the
study, objective of the study, research question of the study, conceptual framework of
the study, organization of the study, limitation of the study and key terminology of the
study. This chapter also includes the research methodology, limitations of the study
and the organization of the study.
The last chapter consists of the summary of the study and the conclusion as
well as recommendations.
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CHAPTER - II
PRESENTATION AND ANALYSIS OF DATA
This chapter includes data presentation and analysis of data as well as findings
of the study. The demographic information of the customers of the banks and
presentation of data is done using tables, figures and percentages. This study used the
primary data collected by the questionnaires provided at the annex. The
questionnaires were asked with the customers of auto rickshaw in Birendranagar of
Surkhet.
This question was designed to measure the age of the respondents. To collect
the information from the respondents regarding the age, below 15-24 years, 25-34
years, 35-44 years and 45 years and above options were used. The following table
shows the detail information of the respondents on the basis of age.
Table 1 shows that 10 (18.18 percent) of the respondents were 15-24 years of
age, 26 (47.27 percent) were 25-34 years of age, 10 (18.18 percent) were 35-44 years
of age and 9 (16.37 percent) were 45 years and above of age. The data shows that
majority of the respondents found in below 25-34 years of age option.
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Figure 2: Age Status of the Respondents
Table 2 shows that 33 (60 percent) of the respondents were males and 22 (40
percent) were females. The data shows that majority of the respondents found in male
option.
The gender status of the respondents has also been presented in figure as
follows:
This question was designed to measure the religious status of the respondents.
To collect the information from the respondents on religious status, Hindu, Buddhist,
Christian and Others options were used. The following table shows the detail
information of the respondents on the basis of religious status.
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Variable Frequency Percent
Hindu 32 58.18
Buddhist 5 9.09
Christian 14 25.45
Others 4 7.28
Total 55 100.00
Source: Field Survey, 2075
Table 4 shows that 32 (58.18 percent) of the respondents were Hindus, 5 (9.09
percent) were Buddhists, 14 (25.45 percent) were Christians and 4 (7.28 percent) were
other religions. This shows that majority of the respondents were found inHindu
option.
This question was designed to measure the marital status of the respondents.
To collect the information from the respondents on marital status, married and
unmarried options were used. The following table shows the detail information of the
respondents on the basis of marital status.
Table 5 shows that 12 (21.82 percent) of the respondents were married and 43
(78.18 percent) of the respondents were unmarried. This shows that majority of the
respondents found in unmarried option.
The gender of the respondents has also been presented in figure as follows:
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Figure 5: Marital Status of the Respondents
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Figure 6: Educational Status of the Respondents
Table 7 shows that 11 (20 percent) of the respondents had jobs, 11 (20 percent)
had business, 7 (12.73 percent) were students and 26 (47.27 percent) had other
occupations. The data shows that majority of the respondents found in other
occupations options.
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Figure 7: Occupation of the Respondents
Table 8 shows that 30 (54.55 percent) of the respondents said that the charge
of auto rickshaw is expensive, 18 (32.73 percent) said that the charge of auto rickshaw
is cheap and 7 (12.73 percent) said that the charge of auto rickshaw is neither
expensive nor cheap. The data shows that majority of the respondents said that the
charge of auto rickshaw is expensive.
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Figure 8: Perceptions towards the Charge of Auto Rickshaw
This question was designed to measure the ability to pay for the charges of
auto rickshaw. To collect the information from the respondents on the ability to pay
for the charges of auto rickshaw, expensive, yes and no options were used. The
following table shows the detail information of the respondents on the basis of the
ability to pay for the charges of auto rickshaw.
Table 9 shows that 43 (78.18 percent) of the respondents were able to pay for
the charges of auto rickshaw and 12 (21.82 percent) were not able to pay for the
charges of auto rickshaw. The data shows that majority of the respondents found in
yes options.
The ability to pay for the charges of auto rickshaw of the respondents has also
been presented in figure as follows:
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Figure 9: Ability to Pay for the Charges of Auto Rickshaw
Table 10 shows that 25 (45.45 percent) of the respondents said that the auto
rickshaw are always available, 26 (47.27 percent) said that the auto rickshaw are
sometimes available and 4 (7.27 percent) said that the auto rickshaw are never
available. The data shows that majority of the respondents said that the auto rickshaw
are sometimes available.
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Figure 10: Availability of Auto Rickshaw
Table 11 shows that 31 (56.36 percent) of the respondents said that auto
rickshaw are available in time and 24 (43.64 percent) of the respondents said that the
auto rickshaw are not available in time. The data shows that majority of the
respondents found in yes options.
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Figure 11: Availability of Auto Rickshaw in Time
Table 12 shows that 11 (20 percent) of the respondents said that the auto
rickshaw are available anywhere, 30 (54.55 percent) said that the auto rickshaw are
available on the main road and 14 (25.45 percent) said that the auto rickshaw are
available at call. The data shows that majority of the respondents said that the auto
rickshaw are available on the main road.
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Figure 12: Place of Availability of Auto Rickshaw in Time
This question was designed to measure the behaviour of auto rickshaw drivers
towards the customers. To collect the information from the respondents on the
behaviour of the auto rickshaw drivers towards the customers, politely, rudely and
neither politely nor rudely options were used. The following table shows the detail
information of the respondents on the basis of the behaviour of auto rickshaw drivers
towards the customers.
Table 13 shows that 27 (49.09 percent) of the respondents said that the auto
rickshaw drivers behave politely with the customers, 7 (12.73 percent) said that the
auto rickshaw drivers behave rudely with the customers and 21 (38.18 percent) said
that the auto rickshaw drivers behave neither politely nor rudely with the customers.
The data shows that majority of the respondents said that the auto rickshaw drivers
behave politely with the customers.
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Figure 13: Behaviour of Auto Rickshaw Drivers towards the Customers
This question was designed to measure the polite behaviour of the auto
rickshaw drivers towards the customers. To collect the information from the
respondents on the polite behaviour of the auto rickshaw drivers towards the
customers, yes and no options were used. The following table shows the detail
information of the respondents on the basis of the polite behaviour of the auto
rickshaw drivers towards the customers.
2.14 Polite Behaviour of the Auto Rickshaw Drivers towards the Customers
Table 14 shows that 32 (58.18 percent) of the respondents said that the auto
rickshaw drivers behave politely with the customers and 23 (41.82 percent) said that
the auto rickshaw drivers do not behave politely with the customers. The data shows
that majority of the respondents said that the auto rickshaw drivers behave politely
with the customers.
The polite behaviour of the auto rickshaw drivers has also been presented in
figure as follows:
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Figure 14: Polite Behaviour of the Auto Rickshaw Drivers towards the
Customers
Table 15 shows that 30 (54.55 percent) of the respondents were satisfied with
the behaviour of the auto rickshaw drivers and 25 (45.45 percent) of the respondents
were not satisfied with the behaviour of the auto rickshaw drivers. The data shows
that majority of the respondents were satisfied with the behaviour of the auto
rickshaw driver.
The polite behaviour of the auto rickshaw drivers has also been presented in
figure as follows:
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Figure 15: Satisfaction towards the Behaviour of the Auto Rickshaw Drivers
Table 16 shows that 5 (9.09 percent) of the respondents said that the auto
rickshaw are very secure, 22 (40 percent) said that the auto rickshaw are secure and
33 (60 percent) said that the auto rickshaw are not so secure. The data shows that
majority of the respondents said that the auto rickshaw are not so secure.
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Figure 16: Security of Auto Rickshaw
This question was designed to measure the feeling of safety while riding auto
rickshaw. To collect the information from the respondents on the feeling of safety
while riding auto rickshaw, yes and no options were used. The following table shows
the detail information of the respondents on the basis of the feeling of safety while
riding auto rickshaw.
Table 17 shows that 32 (58.18 percent) of the respondents have the feeling of
safety while riding auto rickshaw and 23 (41.82 percent) do not have the feelings of
safety while riding auto rickshaw. The data shows that majority of the respondents
have the feeling of safety while riding auto rickshaw.
The polite behaviour of the auto rickshaw drivers has also been presented in
figure as follows:
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Figure 17: Feeling of Safety while Riding Auto Rickshaw
This question was designed to measure the importance of security while riding
auto rickshaw. To collect the information from the respondents on the importance of
safety while riding auto rickshaw, yes and no options were used. The following table
shows the detail information of the respondents on the basis of the importance of
safety while riding auto rickshaw.
Table 18 shows that 47 (85.45 percent) of the respondents fee secure while
riding auto rickshaw and 8 (14.55 percent) of the respondents do not feel secure while
riding auto rickshaw. The data shows that majority of the respondents found in yes
option.
The polite behaviour of the auto rickshaw drivers has also been presented in
figure as follows:
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Figure 18: Importance of Security in Auto Rickshaw
The polite behaviour of the auto rickshaw drivers has also been presented in
figure as follows:
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Figure 19: Importance of Comfortabilty in Auto Rickshaw Business
This question was designed to measure the comfortness while riding auto
rickshaw. To collect the information from the respondents on the comfortness while
auto rickshaw, very comfortable, comfortable and not so comfortable options wer
used. The following table shows the detail information of the respondents on the basis
of the comfortness while riding auto rickshaw.
2.21 Findings
After the presentation and analysis of data, the following findings have been
drawn:
1. The study found that 10 (18.18 percent) of the respondents were 15-24 years of
age, 26 (47.27 percent) were 25-34 years of age, 10 (18.18 percent) were 35-44
years of age and 9 (16.37 percent) were 45 years and above of age. It can be
found that majority of the respondents were below 25-34 years of age.
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2. Among the respondents, 33 (60 percent) were males and 22 (40 percent) were
females. It can be found that majority of the respondents were females.
3. The study found that 14 (25.45 percent) of the respondents were Brahamins, 20
(36.36 percent) were Chhetris, 17 (30.91 percent) percent were Janjatis and 4
(7.28 percent) were other castes. It can be understood that majority of the
respondents were Chhetris.
4. In this study, 32 (58.18 percent) of the respondents were Hindus, 5(9.09 percent)
were Buddhists, 14 (25.45 percent) were Christians and 4 (7.28 percent) were
other religions. It can be found that shows that majority of the respondents were
Hindus.
5. The study found that 12 (21.82 percent) of the respondents were married and 43
(78.18 percent) of the respondents were unmarried. It can be understood that
majority of the respondents were unmarried.
6. The study found that 5 (9.09 percent) of the respondents were illiterate, 10
(18.18 percent) were primary level passed, 21 (38.18 percent) were secondary
level passed and 19 (34.55 percent) were higher secondary level passed. It can
be found that majority of the respondents were secondary level passed.
7. Among the respondents, 11 (20 percent) had jobs, 11 (20 percent) had business,
7 (12.73 percent) were students and 26 (47.27 percent) had other occupations. It
can be concluded that majority of the respondents had other occupations.
8. The study found that 30 (54.55 percent) of the respondents said that the charge
of auto rickshaw is expensive, 18 (32.73 percent) said that the charge of auto
rickshaw is cheap and 7 (12.73 percent) said that the charge of auto rickshaw is
neither expensive nor cheap. It can be found that majority of the respondents
said that the charge of auto rickshaw is expensive.
9. The study found that 43 (78.18 percent) of the respondents were able to pay for
the charges of auto rickshaw and 12 (21.82 percent) were not able to pay for the
charges of auto rickshaw. It can be understood that some of the respondents
feeling not affordable charge.
10. The study found that 25 (45.45 percent) of the respondents said that the auto
rickshaw are always available, 26 (47.27 percent) said that the auto rickshaw are
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sometimes available and 4 (7.27 percent) said that the auto rickshaw are never
available. It can be found that majority of the respondents said that the auto
rickshaw are sometimes available.
11. Among the respondents, 31 (56.36 percent) said that auto rickshaw are available
in time and 24 (43.64 percent) of the respondents said that the auto rickshaw are
not available in time. It can be understood that the auto rickshaw are available in
time.
12. The study found that 11 (20 percent) of the respondents said that the auto
rickshaw are available anywhere, 30 (54.55 percent) said that the auto rickshaw
are available on the main road and 14 (25.45 percent) said that the auto rickshaw
are available at call. It can be found that majority of the respondents said that the
auto rickshaw are available on the main road.
13. The study found that 27 (49.09 percent) of the respondents said that the auto
rickshaw drivers behave politely towards the customers, 7 (12.73 percent) said
that the auto rickshaw drivers behave rudely towards the customers and 21
(38.18 percent) said that the auto rickshaw drivers behave neither politely nor
rudely towards the customers. It can be found that majority of the respondents
said that auto rickshaw drivers behave politely towards the customers.
14. The study found that 32 (58.18 percent) of the respondents said that the auto
rickshaw drivers behave politely with the customers and 23 (41.82 percent) said
that the auto rickshaw drivers do not behave politely with the customers. It can
be understood that majority of the respondents said that the auto rickshaw
drivers behave politely with the customers.
15. The study found that 30 (54.55 percent) of the respondents were satisfied with
the behaviour of the auto rickshaw drivers and 25 (45.45 percent) of the
respondents were not satisfied with the behaviour of the auto rickshaw drivers. It
can be found that majority of the respondents were satisfied with the behaviour
of the auto rickshaw driver.
16. The study found that 5 (9.09 percent) of the respondents said that the auto
rickshaw are very secure, 22 (40 percent) said that the auto rickshaw are secure
and 33 (60 percent) said that the auto rickshaw are not so secure. It can be found
that majority of the respondents said that the auto rickshaw are not so secure.
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17. Among the respondents, 32 (58.18 percent) of the respondents have the feeling
of safety while riding auto rickshaw and 23 (41.82 percent) do not have the
feelings of safety while riding auto rickshaw. It can be understood that majority
of the respondents have the feeling of safety while riding auto rickshaw.
18. The study found that 47 (85.45 percent) of the respondents fee secure while
riding auto rickshaw and 8 (14.55 percent) of the respondents do not feel secure
while riding auto rickshaw. It can be found that majority of the respondents feel
secure while riding auto rickshaw.
19. The study found that 32 (58.18 percent) of the respondents said that
comfortability is important in auto rickshaw business and 23 (41.82 percent)
said that the comofrtablity is not important in auto rickshaw business. It can be
understood that that majority of the respondents said that comfortabilty is
important in auto rickshaw business.
20. The study found that 19 (34.55 percent) of the respondents are very comfortable
while riding auto rickshaw, 26 (47.47 percent) are comfortable and 10 (18.18
percent) are not so comfortable while riding auto rickshaw. It can be found that
majority of the respondents are comfortable while riding auto rickshaw.
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CHAPTER - III
SUMMARY, CONCLUSION AND RECOMMENDATIONS
3.1 Summary
The topic of this study was “Public Responses on Auto Rickshaw in Surkhet
Valley: A Study in Birendranagar, Surkhet.” The purpose of this study was to measure
the responses of the customers towards auto rickshaw in Birendranagar of Surkhet.
The population of this study was the customers of auto rickshaw in Birendranagar of
Surkhet.
The data were analyzed using different tables and figures to find out the
marketing strategies applied by the advertising agencies. After analysis and
presentation of data, the conclusion has been made.
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3.2 Conclusion
The study was conducted to find out the responses of customers towards the
services of auto rickshaw in Birendranagar of Surkhet. The customers were 15 years
to 45 years and above of age. Majority of the respondents were females and mostly
the respondents were Chhetris. The respondents belonged to different castes like
Hindus, Buddhists, Christians and others. Majority of the respondents were
unmarried. Some of the respondents were illiterate and some were primary, secondary
and higher secondary level passed. The respondents had different occupations like
business, students and other occupations. The charge of auto rickshaw is found to be
expensive. The respondents were able to pay for the charges of auto rickshaw. The
auto rickshaws are sometimes available. Some of the respondents said that the auto
rickshaws are not available in time. The auto rickshaws are available mainly on the
main road. Auto rickshaw drivers behave politely towards the customers and the
respondents are satisfied with the behaviour of the auto rickshaw driver. Majority of
the respondents said that the auto rickshaws are not so secure. The respondents have
the feeling of safety while riding auto rickshaw. The respondents feel secure while
riding auto rickshaw and the respondents are comfortable while riding auto rickshaw.
Majority of the respondents said that comfortabilty is important in auto rickshaw
business. The respondents feel comfortable while riding auto rickshaw.
It can be concluded from the study that the customers of the auto rickshaw are
satisfied with the price, availability, charges of the auto rickshaw in Birendranagar of
Surkhet.
3.3 Recommendations
1. The findings of the study reveal that 3 0(54.55 percent) of the respondents said
that the charge of auto rickshaw is expensive. It is suggested to the service
provider to decrease the charges of auto rickshaw services.
2. The findings of the study show that 4 (7.27 percent) said that the auto rickshaw
are never available. It is suggested to the auto rickshaws that they should be
always available in appropriate places where the customers like to ride.
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3. The findings of the study reveal that 21(38.18 percent) of the respondents said that
the auto rickshaw drivers behave neither politely nor rudely towards the
customers. It is suggested to the auto rickshaw drivers that they should always
behave politely towards the customers.
4. The findings of the study shows that 32(58.18 percent) of the respondents do not
have the feelings of safety while riding auto rickshaw. It is suggested to the auto
rickshaw drivers that they should drive the auto rickshaws safely to reduce the
accident rate.
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