Professional Documents
Culture Documents
INTRODUCTION
First impressions are crucial in life, especially our professional lives. Smiling,
hand shaking, good eye contact and straight posture are all non-verbal signs that will
help us create an excellent first impression with our business acquaintance. There are
also other things that you could do and say that would reinforce this first impression
called small talk. Small talk is conversation about things that are not important, often
between people who do not know each other well. It can be said that, small talk is
polite conversation about things that are not important, often between people who
are meeting for the first time. Engaging in small talk creates a warm rapport between
us and our visitor in a very short period. However, we must choose our topic with
caution.
The aimed of this paper was analyzed a conversation video between the
manager, the visitor, and also the boss the company. This paper was analyzed the
performances included the transcription of the conversation, topic, small talks,
offering, content included the questions and answers, and also the gesture and
expression.
There are four strategies that’ll help you make small talk in any
situation.
t is important to know how to engage in small talk with clients because there will
often be times when you are not talking about business, but still want to engage in
conversation with your client. You may use small talk when:
You are with someone and waiting for someone or something to arrive before you
begin to discuss work.
You are trying to network and need an excuse to start talking to someone new.
The goal is to connect with your client.
You do not have to become best friends with your colleagues or clients, but you
should come across as a likeable, trustworthy person. The best way to do that is by
connecting with people. “To connect” means to join two things together.
https://www.fluentu.com/blog/business-english/business-english-
conversation/
https://blog.hubspot.com/sales/small-talk-guide
3. CONCLUSION
Transcription: Telephoning
Sangayu as the caller
Juniari as the telephone handler
Juniari: “Hello, Good afternoon …corporation, Juni speaking, how may I assist you?”
Sangayu: “Hello, good afternoon I am Miss Lisa Harada from the 1st International
Bank. I want to speak with Ms Mary Jenkins.”
Juniari: “Pardon me.”
Sangayu: “I want to speak to speak with Miss Mary Jenkins.”
Juniari: “Emm..I’m so sorry Miss..
Sangayu; “Hello?”
Juniari: ”Yes? Pardon me, with whom that I’m talking about?”
Sangayu: “I want to speak with Miss. Mary Jenkins.
Juniari: “May I know your name please?”
Sangayu: “Ooh my name is Lisa Harada from the 1st International Bank.”
Juniari: “Okay. I’m so sorry Ms. Harada. Miss Mary Jenkins is not in office for now
because she is away for a business.”
Sangayu: “Ohh..Ehm..How? May I leave a message for her?”
Juniari: “Yes of course.”
Sangayu: “Ehmm..I want you to tell her that her allowance application has been
approved. So, please tell her to call me later because I want to discuss the payment
schedule.”
Juniari: “Pardon me, would you like to repeat one again, please?”
Sangayu: “Emm..Okay. Please tell her to call me later because I want to inform her,
her allowance application later has been approved. So, I want to discuss the repayment
schedule with her. Is that clear enough for you?”
Juniari: “Okay, wait a moment.”
Sangayu: “Hello?”
Juniari: “Yes?” So, you want her to call you later. May I have your number please?”
Sangayu: “Sure. My phone number is 8129993344.”
Juniari: “Pardon me..”
Sangayu: “8129993344. Is it clear enough?”
Juniari: “Eee I would like to ee confirm your message.”
Sangayu: “Yeah..”
Juniari: “Ee..You want to..you leave a message for Ms. Mary Jenkins.”
Sangayu: “Yes.”
Juniari: “Ee..she will be back tomorrow, for your information.”
Sangayu: “Okay.”
Juniari: “And then, you are Mrs. Harada.
Sangayu: “Yes, right.”
Juniari: “Would you like to repeat your company, please?
Sangayu: “1st International Bank.”
Juniari: “1st International Bank?”
Sangayu: “Yes.”
Juniari: “Okay. Emm about the message, you want Miss Mary Jenkins to call you later
and you will discuss …
Sangayu: “Ya.. I will discuss repayment schedule.”
Juniari: ”Oh repayment schedule. I’m so sorry.”
Sangayu: “Yeah, no problem.”
Juniari: “And I would like to repeat your phone number.”
Sangayu: “Yes, please.”
Juniari: “8129993344
Sangayu: “Ya, that’s right.”
Juniari: “Okay. Is that correct all of thing mention that I confirm to you?”
Sangayu: “Ya, that’s alright.”
Juniari: “Okay. Thank you so much for calling and you..would you like to get Miss
Mary Jenkins’s phone number?
Sangayu: “No. I want her to call me back.”
Juniari: “Okay. Thank you so much for calling.”
Sangayu: “Yeah. You’re welcome.”