Professional Documents
Culture Documents
MS 311
Management Information
Systems (MIS)
Duma, R.
Overview of E-Business
and M-Commerce
Email: radsiffi@yahoo.com
Office: CE 13 – CIVE Administration Building
The University of Dodoma
College of Informatics and Virtual Education
Information System Department
@2018
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Examples
What Is an E-Business? • Perhaps the best way to understand e-businesses is with the
help of examples:
• Email marketing to existing and/or prospective customers is an e-
• eBusiness (e-Business), or E-business (electronic business activity, as it electronically conducts a business process—
business) is the conduct of business processes on in this case, marketing.
the internet. • An online system that tracks inventory and triggers alerts at specific
levels is also e-business. Inventory management is a business
• This would include the buying and selling of goods process, and when facilitated electronically, it becomes part of e-
and services, along with providing technical or business.
customer support through the Internet. • A content management system that manages the workflow
between a content developer, editor, manager and publisher is
another example of an e-business. In the absence of an electronic
workflow, the physical movement of paper files would conduct this
process. By electronically enabling it, it becomes an e-business.
• Online tools for human resources ranging from job listings and
application processes to collecting and maintaining relative data
about employees constitutes e-business.
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B2B E-procurement
• B2B or, in some countries, B to B is a situation where one • Automate enterprise purchasing processes, i.e. perform
business (company) makes a commercial transaction with all of the activities related to generating an order on the
another buyer’s side
• Realize transactions needed to perform financial or • Purchased goods can be :
commercial activities by companies over the Internet • Direct goods (critical items in the supply chain)
• This typically occurs when a business is sourcing materials • Indirect goods (MRO –Maintenance Repair and Operations -
for their production process (e.g. a food manufacturer such as office items)
purchasing salt)
• Automating procurement of indirect goods can
• Some typical applications: dramatically reduce costs since:
• E-procurement • Lessens maverick buying
• E-Marketplace • Reduces supplier response time
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B2C
B2B advantages and disadvantages
• B2C refers to the transactions conducted directly
between a company and consumers who are the
• Advantages: end-users of its products or services.
• Help to automate communications • Correspond to retail sale
between companies making them • Offer directly to the customer an interface of
activity
easier and quicker • Typical examples:
• Disadvantages: • Online book store (e.g. amazon.com)
• Online car purchasing (e.g. automall.com)
• Often need legacy integration • Booking and purchase of airline tickets (e.g. ryanair.com)
• Growth of B2C applications thanks to Internet
• A new kind of B2C applications are the Cybermalls
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Experience Brick-and- PC to web Mobile to web • SSL stands for “Secure Sockets Layer,” though it is
mortar, catalog Mobile to ‘vending machine’ also sometimes called “Transport Layer Security”
Payment type Cash, Cheque, Credit, Credit, Others (e.g. PayPal), Carrier (or TLS).
Credit, Debit Others (e.g. billed or prepaid, Premium rate SMS
PayPal) • SSL on its own it is a protocol used to secure and
protect transactions between destinations on a
Technology Paper, PoS Portal, SSL Portal, SSL, PoS (bar code) network.
(mag stripe)
Settlement Bank/Credit Bank/Credit Bank/Credit Companies, Others,
• SSL relies on encryption to make these transactions
Companies Companies, Carriers private.
Others
(PayPal, etc)
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Reachability Convenience
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Issues
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