About STREETSCAPES

February / March 2019

About ‘Streetscapes’

Project Streetscapes involves the transfer of services from

Auckland Transport (AT) and Waste Solutions to Community
Facilities (CF). The project was established to recognise the
collective responsibility and collaboration across the road
corridor.
‘Streetscapes’ – the problem, the solution
C. 1.

4.
A.
3.
2.
B. 7. 5. 6.
1. Bus shelter cleaning: Auckland Transport to Community A. Bus shelter maintenance (Auckland
Facilities Transport)
2. Street bin: Waste Solutions to Community Facilities B. Street furniture maintenance: minor
3. Cleaning of catch-pit grates: Auckland Transport to maintenance to be done by Community
Community Facilities Facilities, major repairs and renewals by
4. Park bins: Community Facilities Auckland Transport
5. Street cleaning (kerb and channel) in designated areas: C. Private vegetation maintenance: Auckland
Auckland Transport to Community Facilities Transport to manage where there is a H&S
6. Litter collection: Waste Solutions to Community Facilities matter
7. Cleaning hard surfaces e.g. footpath: Auckland Transport D. All major transport hubs done wholly
to Community Facilities by Auckland Transport
‘Streetscapes’ – the problem, the solution
The services are a variation to the current Full Facilities contract and have been
separated into 'green' and 'clean' with the following services being transferred to
CF:

• Urban mowing
• Rural mowing
• Weed management (including the No Spray Register)
• Vegetation management
• Town centre cleaning
• Street furniture maintenance
• Car park loose litter collection, weed removal and sweeping (except for
designated Auckland Transport transport hubs)
• Bus shelter cleaning
• Loose litter collection
• Street bin emptying
Please note
• Major repairs / renewals to Street Furniture remains with
Auckland Transport i.e. where it has to be replaced or
removed

• Street sweeping and carriage way sweeping remains with

Auckland Transport

• Illegal dumping will be managed by Auckland Council’s

Waste Solutions business unit

• Leaf fall will be done by Auckland Transport in the

carriageways and in arterial, connector and local roads
outside town centres

• Leaf fall will be done by Community Facilities in areas

demarcated A,B,C

• Graffiti will be managed by Arts, Community and Events

(ACE)

• Walkways and cycleways are included in Streetscapes

Go-live dates
• 1 April 2019 - Green:
Berm mowing, edging and weed management, and vegetation
management goes live (transitions from Auckland Transport to
Community Facilities’ Full Facilities Suppliers)

• 1 July 2019 - Clean:

Town centre cleaning and loose litter collection goes live
Transitions from Waste Solutions to Community Facilities.
High level glance at town centres

Town Centres – cleaning and loose litter collection and street bin emptying
• The Unitary Plan mapping has been applied to demarcate areas comprising the CBD,
City / Town centres, neighbourhood centres
• Most sites have been accordingly remapped, and service levels reviewed and applied

The entire region has been

remapped according to new
service levels for town centres:
A, B, C

Note that in A town centres alone, 150% more area is to be cleaned

Streetscape service levels

A
‘A’ areas: Key retail frontage. These are streets within City and Town Centres that are the focus for
retail, entertainment, and tourist activity in commercial centres. These have high volumes of
pedestrian traffic, for example, but not limited to, students, customers, employees/owners of
commercial businesses, or tourists, and require a high level of cleanliness to align to the needs of
users and the profile of these sites. These areas must be kept clean so that outcomes are
achieved at all times. This may require foot orderlies to achieve the necessary standards.

B
‘B’ areas: General Commercial Frontage. These are all other streets within City and Town Centres which
support the role Key Retail Frontage areas. These must be cleaned often enough so that the
presentation of the street environment and assets does not detract from the amenity of the area at
the start and for the duration of core hours of use, and are in line with the demands of the users and
the profile of the site.

c ‘C’ areas: Residential and commercial areas include streets not in designated City and Town Centre areas
that have Minor Shopping Centres that provide a specific service to the immediate community.
 Town centre cleaning Auckland Transport current vs
Streetscapes future

AT Town Centre Project Streetscape

Cleaning based from Cleaning based Volume of
Town Centre Name area in sqm from area in sqm change % of change
Auckland CBD 63,631 373,953 310,322 83.0%
Devonport 19,765 21,208 1,444 0.4%
Henderson 23,526 57,602 34,076 9.1%
Karangahape Road 13,271 41,361 28,090 7.5%
Manukau 11,288 67,269 55,980 15.0%
Mission Bay 5,633 7,493 1,860 0.5%
New Lynn 25,482 50,669 25,186 6.7%
Newmarket 16,311 51,547 35,235 9.4%
Otara 21,276 46,810 25,534 6.8%
Parnell 13,571 15,784 2,213 0.6%
Ponsonby 24,919 41,810 16,891 4.5%
Takapuna 38,166 64,503 26,338 7.0%
Grand Total 276,840 840,009 563,169 150.6%
Note: Figures are indicative,
based from GIS calculation
Town Centre Cleaning – service levels
STREETSCAPES - SERVICE ACTIVITY A B C
Emptying street bins and keeping clean Outcome Outcome Outcome

All loose litter and the pickup of leaf fall, Outcome Daily Daily
detritus, organic material within the designated
area including the kerb and channel, and hard
surfaces
Sweeping and cleaning hard surfaces Outcome Weekly Monthly
Steam cleaning of seating, footpaths, paved Monthly 3 monthly 6 monthly
walkways, including shared spaces and civic
spaces such as Aotea Square. This includes
chewing gum removal
Weed removal Outcome Monthly Monthly
Street furniture minor maintenance (under Outcome Outcome Outcome
$100)
Street furniture cleaning Outcome Weekly Monthly
Bus shelters, cleaning and inspecting Outcome Weekly Fortnightly
A, B, C service levels applied
Area A- Town Centres B– Town Centres - C- Town Centres -
total total examples total examples
RUA 1 New Lynn 15 21

WHA 5 Auckland CBD 18 21 Remuera

K-Road
Newmarket
Parnell
Ponsonby
TORU 1 Henderson 15 56

RIMA 2 Manukau 10 Papakura 110

Otara Pukekohe
Hunters Corner
Papatoetoe
Manukau
Manurewa
Clevedon
Mangere Bridge
Otahuhu
Mangere
TAHI 2 Devonport 17 76 Milford
Takapuna
• Note: While Remuera and Milford have Decile 10 schools in the area, they are deemed
‘C’ as per the Unitary plan definition as they do not have much foot traffic.
• 17 new ‘C’ town centres were added as they were cleaned by Waste Solutions, but not AT
 Takapuna
P17 (based on current AT) Streetscapes
 Devonport
P17 (based on current AT) Streetscapes
Streetscape – GREEN
Streetscape – GREEN
• Berms

• Street to street walkways

• Mowing • Carparks

• Edging and weed management • Cycleways

• Vegetation management: • Bridle tracks and paper roads.

• Sight line clearance
• Pest plant management

• The budget to maintain the assets is moving to Auckland Council but the
assets remain with Auckland Transport.
Town Centre Cleaning – service levels
STREETSCAPES - SERVICE ACTIVITY A B C
Emptying street bins and keeping clean Outcome Outcome Outcome

All loose litter and the pickup of leaf fall, Outcome Daily Daily
detritus, organic material within the designated
area including the kerb and channel, and hard
surfaces
Sweeping and cleaning hard surfaces Outcome Weekly Monthly
Steam cleaning of seating, footpaths, paved Monthly 3 monthly 6 monthly
walkways, including shared spaces and civic
spaces such as Aotea Square. This includes
chewing gum removal
Weed removal Outcome Monthly Monthly
Street furniture minor maintenance (under Outcome Outcome Outcome
$100)
Street furniture cleaning Outcome Weekly Monthly
Bus shelters, cleaning and inspecting Outcome Weekly Fortnightly
What now?

CF will continue to mow all home owners berms that

are currently
on the asset data provided by Auckland Transport.
If the property does not appear on the list, it will be
assessed at the time.

Exemption can be applied for this via Auckland

Transport.

Hence – the status quo remains for the first year

Streetscape – Edging and weed
Management
Streetscape – Edging and weed management

• Auckland Council is taking over the service of edging and weed management
on roadside berms from Auckland Transport in April 2019.

• The budget to maintain the assets is moving to Auckland Council but the assets
remain with Auckland Transport.

Outcome based
Weed Management methodologies
• Plant-based herbicide - Application of plant-based herbicide via
foliar spray e.g. biosafe

• Synthetic herbicide - Application of approved synthetic

herbicide through foliar spray or other suitable method e.g.
glyphosate

• High pressure steam - Application of high pressure steam

• Hot water treatment - Application of hot water

• Mechanical - Weed control by weed-eating, mowing or

shredding
Current Practice*

GLYPHOSATE + MECHANICAL

HOT WATER + MECHANICAL &

GLYPHOSATE (if required for spot
spraying of specific weeds)

STEAM AND MECHANICAL &

GLYPHOSATE

STEAM + MECHANICAL &

GLYPHOSATE (if required for spot
spraying of specific weeds)

BIOSAFE & MECHANICAL

INTERCEPTOR & MECHANICAL

BIOSAFE + MECHANICAL &

GLYPHOSATE (EVERY 3rd CYCLE)
* Auckland Transport Weed Treatment Methods 2015
Weed Management methodologies
• For the first year of Streetscapes, CF will continue to use the
methodologies being used by Auckland Transport

• This will be reviewed with a regional approach being investigated

• Local boards have been advised they can ‘top up’ if they wish to
change the methodology.

• However, Community Facilities would encourage that the status

quo remain for the time being

• No Spray Register
Vegetation management
RPPMP - Parkland with Significant
Ecological Areas - Buffer Zones - FUTURE

221 Park are currently

proposed to have
buffer zones

Identified pest plant

species are to be
managed both on-
park and in a 500m
buffer around
parkland as per the
good neighbour rule.
What now?
Pest plant management is:
Outcome based in urban
Reactive in rural

Except for Toru,

Which is proactive as they have set up three teams to
manage pest plants

THE CURRENT REGIONAL PEST PLANT MANAGEMENT

PLAN (RPPMP) WILL REMAIN IN PLACE FOR THE FIRST
YEAR
Streetscapes Escalation
No water - Mangere
23rd Aug 2018 AC – Job I Created

“Toilet by the Mangere town centre bus station there is no running water
to wash hands” (8110176658)

4th Sept 2018 AC – Job II Created

No water to wash hands in public toilet (8110178538)

6th Sept 2018 AC – Job I Cancelled

No relevant notes in SAP CRM

18th Sept 2018 AC – Job II Cancelled

No relevant notes in SAP CRM

25th Sept 2018 AT

Have spoken to Kathy at Public Transport… they don’t look after these
toilets - Council does

2th Nov AC

Emailed AT for clarification on referral to AT as no process in iknow for AC

to maintain a public toilet

21st Nov AT

AT confirmed job belongs to them

(Customer Service TL)

Streetscapes Escalation Pilot

XX
Double No Follow
Good to Go standard
process

Yes Create/ update RFS

Moderator
Customer

3 days
Services

Escalation Monthly
NO Ownership
criteria met? Reporting
agreed?
AT/ CF Escalation

YES
Chat Room
Group I

(MS Teams) Yes

No

Assess, discuss,
decide
AT/ CF Escalation

Chat Room
(MS Teams)
Group II

Assess, discuss,
decide
THE BUCK STOPS HERE
Roles and Responsibilities
All
• Escalate ‘Double No’ jobs (optional)

Customer Services
• Provide Moderator
• Update Request for Service (RFS)
• Monthly reporting

Community Facilities/Auckland Transport Operations

• Discuss and confirm ownership
• Continuous Improvement - identify and resolve root cause
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