Document No

STANDARD OPERATING PROCEDURE [Document Number]

<ENTER COMPANY LOGO> Revision: [00]
TITLE Effective date
System Maintenance [Effective Date]

APPROVALS:
Name Signature Date

REVISION HISTORY:
Revision Initials and Date Summary of Changes
00

Instructions on completing this document

(Please remove this table when you are finished modifying this document.
This table is for your information only.)

- Montrium has inserted instructions in blue text into this document to help you
understand the information in each section. Once you have modified this
document to meet the specifics of your organization, please delete the blue text.

- Blue italicized text in this document indicates elements which should be revised
or completed by you so that the text meets your company’s needs and quality
system requirements. Once you have completed this information, please remove
the italics in the document.

Confidential Page 1 of 6
 Document No
STANDARD OPERATING PROCEDURE [Document Number]
<ENTER COMPANY LOGO> Revision: [00]
TITLE Effective date
System Maintenance [Effective Date]

Contents
1.0 PURPOSE .............................................................................................................................. 3
2.0 SCOPE .................................................................................................................................. 3
3.0 DEFINITIONS ........................................................................................................................ 3
3.1 Acronyms ......................................................................................................................... 3
3.1.1 IT – Information Technology ................................................................................... 3
3.1.2 OEM – Original Equipment Manufacturer............................................................... 3
3.2 Terms ............................................................................................................................... 3
3.2.1 Application ............................................................................................................... 3
3.2.2 Equipment ............................................................................................................... 3
3.2.3 Patches .................................................................................................................... 3
4.0 RESPONSIBILITY ................................................................................................................... 3
4.1 IT Manager, representative or designee ......................................................................... 3
5.0 PROCEDURE ......................................................................................................................... 4
5.1 Routine Maintenance ...................................................................................................... 4
5.2 Maintenance Logs and Deviation Handling ..................................................................... 4
5.3 Service Level Agreements (SLAs) ..................................................................................... 4
5.4 Hardware/Software Upgrade and Patch Management .................................................. 4
5.4.1 Servers and Software............................................................................................... 4
5.4.2 Workstations ........................................................................................................... 5
5.5 Server Logs ...................................................................................................................... 5
5.6 Hardware/Software Inventory ........................................................................................ 5
5.7 Network Diagram ............................................................................................................ 5
5.8 System Monitoring .......................................................................................................... 5
5.9 Decommissioning ............................................................................................................ 6
5.10 Periodic Review ............................................................................................................... 6
6.0 REFERENCES ........................................................................................................................ 6

Confidential Page 2 of 6
 Document No
STANDARD OPERATING PROCEDURE [Document Number]
<ENTER COMPANY LOGO> Revision: [00]
TITLE Effective date
System Maintenance [Effective Date]

1.0 PURPOSE Commented [MTM1]: In this section, you should insert a short
statement describing the purpose of the procedural document to
The purpose of this procedure is to describe the activities involved in ensuring that Company describe why it is needed, and what it is being implemented to
accomplish.
Name systems and data are maintained in an operational state.
If the text in Section 1 is acceptable, you need only insert your
Company name to replace the italicized field.
2.0 SCOPE Commented [MTM2]: In this section, you should insert a short
statement describing the scope of the procedural document,
This procedure applies to information technology systems, servers, workstations, and outline the reason the document was created and define its
intended audience.
software(s) supporting Company Name activities.
If the text in Section 2 is acceptable, you need only insert your
Company name to replace the italicized field.
3.0 DEFINITIONS Commented [MTM3]: In this section define acronyms and
terms that would help team members better understand the
3.1 Acronyms content of this Procedure.
3.1.1 IT – Information Technology
3.1.2 OEM – Original Equipment Manufacturer
3.2 Terms
3.2.1 Application
Software designed to fill specific needs of a user.
3.2.2 Equipment
Tangible property (other than land or buildings) of more or less durable nature which is useful in
carrying on the operations of a business.
3.2.3 Patches
Small piece of software that is used to correct a problem with a software program or an
operating system.

4.0 RESPONSIBILITY
4.1 IT Manager, representative or designee
• Manages access to and availability of appropriate Information Technology resources
• Interacts with vendors and partners to ensure Company Name Information Technology
assets are maintained and managed according to Company Name policies and business
Commented [MTM4]: This section details all roles covered by
this Procedure.
If your company uses different roles/titles or will assign tasks
differently, modify this section to reflect those role assignments
and tasks. Once you have modified this section review the rest of
this Procedure to make sure the roles are consistent throughout the
document.

requirements
• Ensures the proper implementation and management of Company Name IT
infrastructure administration and maintenance requirements

Confidential Page 3 of 6
 Document No
STANDARD OPERATING PROCEDURE [Document Number]
<ENTER COMPANY LOGO> Revision: [00]
TITLE Effective date
System Maintenance [Effective Date]

5.0 PROCEDURE
5.1 Routine Maintenance Commented [MTM5]:

5.2 Maintenance Logs and Deviation Handling Commented [MTM6]:

5.3 Service Level Agreements (SLAs) Commented [MTM7]:

5.4 Hardware/Software Upgrade and Patch Management Commented [MTM8]:

5.4.1 Servers and Software

Confidential Page 4 of 6
 Document No
STANDARD OPERATING PROCEDURE [Document Number]
<ENTER COMPANY LOGO> Revision: [00]
TITLE Effective date
System Maintenance [Effective Date]

5.4.2 Workstations

5.5 Server Logs Commented [MTM9]:

5.6 Hardware/Software Inventory Commented [MTM10]:

5.7 Network Diagram Commented [MTM11]:

5.8 System Monitoring Commented [MTM12]:

Confidential Page 5 of 6
 Document No
STANDARD OPERATING PROCEDURE [Document Number]
<ENTER COMPANY LOGO> Revision: [00]
TITLE Effective date
System Maintenance [Effective Date]

5.9 Decommissioning Commented [MTM13]:

5.10 Periodic Review

6.0 REFERENCES
Document Number Document Title
Document Number System Change Control

Document Number Incident and Problem Management

Document Number Vendor Management

Confidential Page 6 of 6