Professional Documents
Culture Documents
1
INTRODUCTION
TELECOMMUNICATION
2
A receiver that receives and converts the signal back into
usable information.
3
Shift keying. Bluetooth, for example, uses phase Shift keying for
exchanges between devices.
Started in 1851 when the first operational land lines were laid by the
government near Calcutta (seat of British power). Telephone services
were introduced in India in 1881. In 1883 telephone services were
merged with the postal sygstem. Indian Radio Telegraphy Company
4
(IRT) was formed in 1923. After Independence in 1947, all the foreign
Telecommunication Companies were nationalized to form the posts,
telephone and telegraph (PTT) < a monopoly run by the governments,
Ministry of Communications.
5
Was adopted in1999 and cellular services were also launched in the
same year. Telecommunication sector in India can be divided into two
segments: Fixed Service Provider (FSPs), and Cellular Services. Fixed
line services consist of basic services, national or domestic long
distance and international long distance Services. The state operators
(BSNL and MTNL), account for almost 90 percent of revenues from
basic services. Private sector services are presently available in
selective urban areas, and collectively account for less than 5 percent of
subscriptions. However, private services focus on the
business/corporate sector, and offer reliable, high- end services, such as
leased lines, ISDN, closed user group and video conferencing. Cellular
services can be further divided into two categories: Global System
for Mobile Communications (GSM) and Code Division Multiple
Access (CDMA).The GSM sector is dominated by Airtel, Vodafone-
Hutch, and Idea Cellular, while the CDMA sector is dominated by
Reliance and Tata Indicom. Opening up of international and domestic
long distance telephony services are the major growth drivers for cellular
industry. Cellular operators get substantial revenue from these services,
and compensate them for reduction in tariffs on airtime, which along with
rental was the main source of revenue. The reduction in tariffs
for airtime, national
long distance, international long distance, and handset prices has driven
demand.
6
Retail
Retail involves the process of selling consumer goods or services to
customers through multiple channels of distribution to earn a profit.
Demand is identified and then satisfied through a supply chain. Attempts
are made to increase demand through advertising. In the 2000s, an
increasing amount of retailing began occurring online using electronic
payment and delivery via a courier or via postal mail. Retailing as a
sector includes subordinated services, such as delivery. The term
"retailer" is also applied where a service provider services the small
orders of a large number of individuals, rather than large orders of a
small number of wholesale, corporate or government clientele. Shops
may be on residential streets, streets with few or no houses, or in a
shopping mall. Shopping streets may restrict traffic to pedestrians only.
Sometimes a shopping street has a partial or full roof to create a more
comfortable shopping environment - protecting customers from various
types of weather conditions such as extreme temperatures, winds or
precipitation. Forms of non-shop retailing include online retailing (a type
of electronic commerce used for business-to-consumer(B2C)
transactions) and mail order.
Current trends
7
In telecommunications, convergence describes the way distinct services
are merged into single networks and devices and fuelled by the Internet,
such as smart phones that offer voice calls, web access, video,
productivity applications and more. This makes Internet Protocol (IP) --
the way information is relayed across networks--and the cloud storage
and computing services the massive deluge of data have spawned,
foundational for businesses today. Of the current information and
communications technologies (ICT) trends, the one with the most
influence for its "increasing relevance and acceptance" for all enterprises
is cloud computing, says a recent McKinsey report. That's because the
cloud enables the use of all web-based tools and applications, from
smart phone apps to business basics, such as video conferencing.
Yet, the "cloud" is often misunderstood. Simply put, the cloud is third-
party, off-site storage and processing of data, in massive, secure
locations called "data centers." The relevance for SMBs is that using
these data centers avoids the large, continuing capital costs of building
(and updating) their own storage and processing capabilities. Instead,
SMBs can purchase, as a service, their data storage and processing,
from a "cloud" provider, avoiding huge capital costs and ensuring access
to the latest storage and processing technologies.
Even more importantly, the cloud's massive storage and processing of
data is the principal enabler of the Internet of Things (IoT), where
ubiquitous, network-connected devices can not only intercommunicate
but provide "anywhere/anytime" access to complex data and
applications.
8
smart phone tools has a much deeper meaning for business productivity.
Business intelligence (BI) applications delivered through telecom
systems, such as video conferencing and unified communications, help
employees work collaboratively, increase their efficiency and optimize
overall business processes. The potential payoffs are huge. At Call One,
where I serve as executive chairman, data show using collaboration
tools can improve business performance by 72%.Thanks to BI,
applications are growing in importance and have the biggest impact on a
Company's telecommunications needs. Cloud-based voice over IP
(VoIP) and associated applications let SMBs, not just their larger
competitors, reap the benefits of applications that allow unified
communications (UC) through virtually every business application
imaginable. Moreover, "not only do unified communications applications
bring productivity improvements for mobile employees, they can also
favorably change ways in which all employees communicate as well as
reduce the necessity of travel." And, with the right service partner, these
solutions to complex business needs, can be implemented simply and
cost-effectively.
9
This creates a dilemma for SMBs, for whom these expectations may be
the same as large companies' with substantially greater resources: to
remain competitive; do they incur the huge costs of self-implementing
every possible security protection; or do they just take the risk?
Fortunately, SMBs have another choice: obtaining data and network
security as a service from a provider with third-party data security
certifications, covering the key risk areas and regulatory requirements.
Call one has dedicated, comprehensive, cloud-based security services
That helps protect customers. Call one is also a SOC2/Type 2 and
SSAE 16 certified provider.
10
but also provide attentive, personalized service that customers expect
and deserve.
For SMBs, choosing a provider that can deliver cost-effective, simple
IT&T solutions customized to enable them to succeed in the changing
telecommunications environment is becoming even more critical.
Global Scenario
The Indian telecom network is the eighth largest in the world and
the second largest among emerging economies.
11
base. However, cellular penetration is still 1 per cent as compared
to world average of around 16 per cent.
12
13
Maxis
Maxis’ expansion into Indonesia and India is another milestone in our
aspiration to be the regional communications leader of choice.
The acquisition of a 51%stake in PT Natrindo Telepon Seluler (NTS)
, Indonesia and a 74% equity interest in Aircel, India provides new
growth opportunities for Maxis. These acquisitions give Maxis a strong
foothold in two of the world’s most attractive high-growth, low-
penetration markets. This marks the beginning of the new world of Maxis
– a world beyond voice, and beyond borders.
Maxis in INDONESIA
On 29th April 2005, Maxis acquired 51% of PT Natrindo Telepon
Seluler (NTS). Maxis are currently in the middle of rolling out a Java
wide network to
establish the company as a national operator. The initial launch phase
encompasses 1,300 BTS, providing both 2G and 3G services. NTS
expects to have up to 480 employees by launch date and to increase
significantly upon launching.
MAXIS IN INDIA
Maxis completed the acquisition of a 74% stake in Aircel on March 21,
2006. Currently, Aircel has operations in 9 of the 23-telecom circles
of India :-Chennai, Tamil Nadu, West Bengal, Orissa, Assam,
14
North East, Jammu and Kashmir, Himachal Pradesh and Bihar. Aircel
launched its services in Bihar and Himachal Pradesh in December 2006
and also recently received the licenses to operate in the remaining 14-
15
Pan India player. Aircel expects to aggressively grow its subscriber
base in India and is developing a broad range of new propositions for its
customers - from branding ,to increased network coverage, to innovative
Product and service offerings, to refreshing customer experience. As of
31st December 2006, Aircel serves more than 4.5 million subscribers
with a network comprising of almost 4,000 BTS. Aircel continues to be
the market leader in Tamil Nadu and Chennai circle. Aircel’s network
provides 2G and GPRS services, and is EDGE capable. Aircel is also
currently in the process of conducting 3G Trials across different cities in
India. In addition, Aircel is the first cellular operator in India to launch
wireless Internet services using WiMAX technology. It aims to
immediately extend its WiMax coverage to over 20 cities to serve
enterprise b r o a d b a n d customers. Over the next few quarters, India is
expected to add new subscribers at the rate of 5 to 6 million per month.
India offers huge opportunities for Aircel given the current low mobile
penetrations levels as well as challenges in terms of its
geographic spread and low ARPU levels. Aircel expects to
aggressively grow its subscriber base in India and is developing
a broad range of new propositions for its customers - from branding, to
increased network coverage, to innovative product and service
offerings, to refreshing customer experience. As of 31st December
2006, Aircel serves more than 4.5 million subscribers with a network
comprising of almost 4,000 BTS. Aircel continues to be t he
market leader in Tamil Nadu and Chennai circle. Aircel’s network
provides 3G and GPRS services, and is EDGE capable. Aircel is also
currently in the process of conducting 3G Trials across different cities in
India. In addition, Aircel is the first cellular operator in India to launch
16
wireless Internet services using WiMAX technology. It aims to
immediately extend its WiMax Coverage to over 20 cities to serve
enterprise broadband customers. Over the next few quarters, India is
expected to add new subscribers at the rate of 5 to 6 million per month.
India offers huge opportunities for Aircel given the current low mobile
penetrations levels as well as challenges in terms of its geographic
spread and low ARPU levels.
About Aircel
Type:-Private
Founded:-1999
Headquarters:-Chennai, India
Key people:-Gurdeep Singh, CEO
Industry:-Telecom
Parent:-Maxis communications (74%)Apollo Hospital (26%)
Products:-Mobile Telecommunication operator
Website:-http://www.aircel.co.in
18
Organisation chart of Aircel
COO
BBA
MARCOM
19
5. Chhattisgarh Telecom Circle
6. Gujarat Telecom Circle
7. Haryana Telecom Circle
8. Himachal Pradesh Telecom Circle
9. Jammu & Kashmir Telecom Circle
10. Jharkhand Telecom Circle
11. Karnataka Telecom Circle
12. Kerala Telecom Circle
13. Madhya Pradesh Telecom Circle
14. Maharashtra Telecom Circle
15. North East-I Telecom Circle for Meghalaya, Mizoram and Tripura
16. North East-II Telecom Circle for Arunachal Pradesh, Manipur
and Nagaland.
17. Orissa Telecom Circle
18. Punjab Telecom Circle
19. Rajasthan Telecom Circle
20. Tamil Nadu Telecom Circle
21. Uttar Pradesh (East) Telecom Circle
22. Uttar Pradesh (West) Telecom Circle
23. Uttaranchal Telecom Circle
24. West Bengal Telecom Circle
20
BASIC STRUCTURE OF INDIAN TELECOM
HOLDING COMPANY
1. DISHNET WIRELESS LIMITED
2. AIRCEL CELLULAR LIMITED
3. AIRCEL BUSINESS SOLUTIONS
DISHNET WIRELESS LIMITED:-This Company provides
broad band services in different circles & it is one of the company
which uses WIMAX technology.
AIRCEL CELLULAR LIMITED:-This Company provides
mobile services in different circles.
AIRCEL BUSINESS SOLUTIONS:-This is the sub part of
aircel cellular limited which executes the ILD, NLD, WIMAX
operations for aircel cellular.
21
COMPANY PRODUCTS
AIRCEL SIM Cards
AIRCEL VOUCHERS
AIRCEL E-Recharge
AIRCEL INQ Mobile
AIRCEL Pocket Internet
AIRCEL SERVICES
Any mobile service provider companies provide two types of facility for
the usages
1 . PRE-PAID
2. POST-PAID
3 . 3G
4. 4G
PRE-PAID
POST-PAID
POST-PAID Define as a post means first use and then paid. In this type
of facility we can make a call unlimited till the credit limit. There are many
types of facility who divert my opinion to use the Post-paid Facility.
3G
22
Assam, Bihar, Jammu & Kashmir, Karnataka, Kerala, Kolkata, Madhya
Pradesh and Chhattisgarh, North East, Orissa, Punjab, Tamil Nadu, UP
East and West Bengal. It paid US$1.44 billion (₹ 79.1 billion) for the 3G
spectrum. The company, as of November 2012 has about 5 million 3G
customers. Aircel has introduced new price plans for its consumers and
are termed to be the cheapest in the country. Following the key players
in 3G, Aircel also slashed its 3G tariff. In 2011, Aircel became the launch
partner for Apple iPhone 4 along with Bharti Airtel.
4G
Business Solutions
23
The major key players in the Telecom Market in India
Cellular Service provider:
1.Airtel
2.Vodafone
3.Idea
4.Aircel
5.Bsnl
6.Reliance
Objectives of Aircel
To grow the business 3 fold
To increase indirect manpower by 3 times
To increase channel partners by 3 times
To grow mobility post paid business 10 times and dongle
business 20 times and internet lease line business 3 times
To retain all executives
To know every company recruiting>than 10 people
To find out prospective candidates
To know which industry vertical will required leased line
All IT managers should be aware of aircel, and when they
have a requirement, they should call them
To know channel partners of competitors
To know new venture capitalists and private equity ventures
Market share and oppurtunities in tech parks
24
VISION AND MISSION
VISION
Become the service provider of choice for the Enterprise
Segment
MISSION
Entry into top 1,000 corporates as the most agile
service provider
Create well differentiated value offerings for ready
adoption by large, medium and small enterprises
Own service offerings, platform and delivery
mechanism that keep us ahead of competition now
and during technology shifts
Aircel has won many awards and recognitions. Voice and Data gave
Aircel the highest rating for overall customer satisfaction and network
quality in 2006.Aircel emerged as the top mid-size utility company in
Business world ‘List of Best Mid-Size Companies’ in 2007.Additionally,
Tele. Netrecogni -sed Aircel as the best regional operator in 2008. With
over 25 million happy customers in the country, Aircel is a full-fledged
national operator.
Since its foundation in 1999 and the company has gone from strength to
strength and by late 2006, company served some 4 million subscribers
in Chennai, Tamil Nadu and Northern and Eastern India.
25
Aircel network cover more than 135 towns and over 1500 Kms of state
and national highways in the Bihar circle and the network is being rolled
out with2-MSCs,7-BSCs and 750 –BTS to ensure the seamless
connectivity. Aircel also established a world class 24*7 Soft Switch / IP
Based Call Center at Patna. Aircel has been honored as the No.1
operator across all metro circles for customer satisfaction by Voice and
Data magazine’s survey in 2008.Currently, Aircel has a marked
presence in the North and North East circle of the country including Rest
of West Bengal, Orissa, Sikkim, Manipur, Jammu and Kashmir,
Himachal Pradesh and Bihar.Aircel had acquired RPG Cellular in the
Chennai circle in December, 2003 ,and since then the cellular service
provider has registered a whopping117.8% growth in its subscriber
base. Aircel has won many awards and recognitions. Voice and Data
gave Aircel the highest rating for overall customer satisfaction and
network Quality in 2006.Aircel emerged as the top mid-size utility
company in Business world ‘List of Best Mid-Size Companies’ in
2007.Additionally, Tele. Netrecogni -sed Aircel as the best regional
operator in 2008. With over 25 million happy customers in the country,
Aircel is a full-fledged national operator.
26
SWOT Analysis of Aircel
Strength:
Aircel has low voucher plans, which is helping the common people
to use this service.
The distribution Channel of Aircel is proper.
Weakness:
No specific student and corporate plans.
Advertisement is not done properly.
Network issues in some of the areas.
Opportunities:
Aircel is being the most common service provider in the state can
be the best, if the advertisement is done in a proper way, so that
they can make the public aware of their new plans effectively.
If Aircel provide some student pack like the one ‘MY OFFER’
provided by VODAFONE, then it can go a long way.
Threat:
Number of competitors has been increased.
Public demands latest and special features regarding plans and
vouchers, where Aircel is lacking a bit.
27
OUR GOALS AND VALUES
PEOPLE : Our people are our greatest resources. we will attract, train
and retain the best. We will challenge them to develop their full potential
in the context of our company goals.
INTEGRITY: We will maintain and strive for the highest levels of
personal and professional integrity and honesty in all ours dealings. We
will keep our promises.
RESPECT : We will treat with respect & dignity all people we deal with.
EXCELLENCE : We are committed to excellence in all what we do.
There will be no place for mediocrity.
WORK : We will promote a work environment
that embraces creativity, promotes empowerment, encourages team
work, innovation, prudent risk taking, honest and open communication
and respectful iconoclasm
QUALITY: The hallmark of our internal and external outputs and proce
sses will be quality.this will pervade every aspect of our functioning.
28
AIRCEL MARKET SHARE IN INDIA
Total Telephone subscriber base reaches 653.92 Million Wireless
subscription reaches 617.53 Million Wire line subscription declines to
36.3916.30 Million new additions in wireless Overall Tele-density
29
Milestone achievement of Aircel
2011
Best Green Company
Gold Award
Seven olive Crown Award
2012
Asia responsible entrepreneurship Award
Award for innovation in learning
Award for Excellence in Content developed
Excellence Award for security
2013
Award for innovation in learning
Best practices Award
Recommendation Engine platform
Silver Award
2014
Brandon hall bronze Award
The CLO (Chief learning Officer)
Best Practice Award
ET telecom Award
30
2015
Aegis Grahem bell Award
Asset AAA Asia Infrastructure Award
Data quest Award
Vice and Data special leadership recognition
Award
Vice and data special recognition Award
FUTURE AHEAD
Aircel has a good future ahead, being one of the most dominant
operator in South India. The company has planned for investing a
handsome amount of money for developing the infrastructure in
the near future. But the future ahead is not going to be cakes walk
for Aircel because telecom giants like BSNL, Airtel, Vodafone, etc.
are in front of it. The company needs to think and take appropriate
action for betterment.
With the pool of talented and hard working employees, it is not
that tough for Aircel to become one of the major players in telecom
in the coming future.
31
METHODOLOGY OF THE STUDY
32
Title of the study
PROBLEM DEFINITION
33
To find out the presence of AIRCEL POP(point of purchase)
and Sinages products in retail outlets of Bangalore area and
measures to improve it with compression of competitors.
To assess the distribution on the basis of number of outlets
covered, supply, frequency of visits.
To find out retailers opinion in related to the life of POP(point
of purchase) material and life of hard visibility.
To find out replacement cycle of POP (point of purchase)
Material of different operators
To find out who is taking care of POP(point of purchase)
activity.
To find out retailers opinion in related to how company can
make its presence on retail outlet.
To find out retailers point of view which display of retail
visibility is most durable.
34
SCOPE OF THE STUDY:
The scope of the study for management students gets to apply all
the theoretical knowledge in the company’s Internship programme.
During Internship period they solve the particular problem given by
the company and come to know the various things practically.
RESEARCH DESIGN
35
visibility. A research design is the arrangement of conditions for
the collection and analysis of data in a manner that aims to
combine relevance to the research purpose with economy in
procedure. Research design can be classified into three broad
classes, exploratory, descriptive and casual. In this study
descriptive research was used. This is because descriptive
research is essentially a fact and finding approach related largely
to the present and abstracting generalizations by cross sectional
study of current situation.
SAMPLING TECHNIQUES:
36
TOOLS OF DATA COLLECTION:
1. Questionnaire
2. Case studies
3. Check lists
4. Interviews
5. Observations
6. Census
7. Sample survey
8. Previous research materials
9. Online information
PLANS OF ANALYSIS
REFERENCE PERIOD:
37
LIMITATION OF THE STUDY:
CHAPTER SCHEME
Chapter-1 Introduction
Telecommunication - Telecom industry in India, History of
telecommunication, Current trends & Milestones in Telecom
Reforms.
Retail visibility – Meaning.
38
Chapter-3 Research Design
Title, Problem definition, Statement of problem, Objective,
Methodology, Research Design, Sampling Techniques, Tools of
data collection, Plan of analysis, Reference Period and limitation of
the Study.
Annexure
Bibliography
39
40
DATA ANALYSIS AND INTERPRETATION
Table 4.1
Particulars No. of Respondents Percentage
Airtel 6 24
Aircel 10 40
Vodafone 5 20
Idea 4 16
Others 0 0
ANALYSIS
41
Graph 4.1
Idea Airtel
16% 24%
Vodafone
20%
Aircel
40%
INFERENCE
It can be inferred from the above pie chart that majority of the
respondents are customers of Aircel because Aircel offers best
plans for it’s customers.
42
Q2. Why do you use this connection?
Table 4.2
ANALYSIS
It can be seen from the above table that 40% of Respondents
uses their connection because of Network Coverage, 24% of
Respondents uses because of Tariff plans, 24% of
Respondents uses because of VAS and 12% of respondents’
uses because of better customer support.
43
Graph 4.2
No. of respondents
Network coverage Tariff
Better VAS Better customer support
12%
40%
24%
24%
INFERENCE
It can be inferred from the above graph that majority of the
respondents are using their connection because of network
coverage. 40% of them replied that only because of the
network coverage they use their connection.
44
Q3. Which connection are you using?
Table 4.3
Particulars No. of respondents Percentage
Post-paid 3 12
Prepaid 22 88
ANALYSIS
It can be seen from the above table that 12% of respondents
are Post-paid users and 88% of respondents are prepaid users.
45
Graph 4.3
No. of Respondents
12%
Prepaid
Post-paid
88%
INFERENCE
It can be inferred from the above pie chart that majority of the
respondents are prepaid users (88%) as people are more
comfortable with prepaid connection as compared to post-paid
connection.
46
Q4. What is your average monthly expenditure on Mobile
services?
Table 4.4
Particulars No. of respondents Percentage
0-50 1 4
50-100 7 28
100-250 13 52
250-500 1 4
500 & above 3 12
ANALYSIS
It can be seen from the above table that 4% of respondents
have Monthly expenditure of 0-50, 28% of Respondents have
50-100, 52% of Respondents have 100-250, 4% of Respondent
have 250-500 & 12% of Respondents have Monthly
expenditure of 500 & above.
47
Graph 4.4
No. of respondents
0-50
4%
250-500
500 &
4%
above
12%
50-100
28%
100-250
52%
INFERENCE
It can be inferred from the above pie chart that majority of the
respondents spend about 100-250 from their Income because
Aircel’s plan services are cheaper than others telecom service
providers.
48
Q5. Are you aware of Aircel Value Added Services?
Table 4.5
Particulars No. of respondents Percentage
Yes 15 60
No 10 40
ANALYSIS
It can be seen from the above table that 60% of respondents
are aware of Aircel VAS whereas 40% of respondents are not
aware of Aircel VAS.
49
Graph 4.5
No. of respondents
Yes No
40%
60%
INFERENCE
It can be inferred from the above pie chart that majority of the
respondents are aware of Aircel value added services. 60% of
them replied yes they are aware of Aircel value added services
that shows that services offered by Aircel is really satisfying to
its customers.
50
Q.6 how do you get to know about VAS that retailer is
offering to you?
Table 4.6
Particulars No. of respondents Percentage
Advertisement 6 24
through Retailer 7 28
Internet 6 24
Posters 6 24
SMS 0 0
friends/relatives 0 0
ANALYSIS
It can be seen from the above table that 24% of respondents
get to know about the VAS through Advertisement, 28% of
Respondents through retailer, 24% of respondents through
Internet, 24% of respondents through posters and 0%
respondent through SMS, Friends & relatives
51
Graph 4.6
No. of respondents
SMS friends/relatives
0% 0%
Advertisement
Posters 24%
24%
INFERENCE
It can be inferred from the above pie chart that majority of the
respondents get to know about the VAS offered by, Is through
retailer (28%) because all the respondents don’t go through the
print media on daily basis.
52
Q7. Which is the cellular connection that you are currently
possessing?
Table 4.7
Particulars No. of respondents Percentage
Is your personal 22 88
subscription
provided by your 3 12
company
ANALYSIS
It can be seen from the above table that 88% of respondents
possesses personal subscription whereas 12% of respondents
possess Connection which is provided by the company.
53
Graph 4.7
No. of respondents
12%
88%
INFERENCE
It can be inferred from the above pie chart that 88% of
respondents is possessing personal subscription.
54
Q8. Which VAS of your operator are you using?
Table 4.8
Particulars No. of respondents Percentage
Voice mail services 3 12
Call me Tunes 8 32
Missed Call Alerts 9 36
Astrology 0 0
Others 5 20
Analysis
It can be seen from the above table that 12% of respondents
are using voice mail services of VAS, 32% of respondents are
using Call me Tunes, 36% of respondents are using Missed call
alerts, 20% of respondents are using other services and none
of the respondents are using astrology.
55
Graph 4.8
No. of respondents
INFERENCE
It can be inferred from the above pie chart that majority of the
respondents use Missed call alerts value added services of
Aircel, which is really important for them to know that who is
calling during phone is off or during talking to someone.
56
Q9. Are the VAS offered by your operator meeting your
requirements?
Table 4.9
Particulars No. of respondents Percentage
Yes 18 72
No 7 28
ANALYSIS
It can be seen from the above table that 72% of respondents
are satisfied with the VAS offered by their operator whereas
28% of Respondents are not satisfied with the VAS offered by
their operator.
57
Graph 4.9
No. of respondents
Yes No
16%
84%
INFERENCE
It can be inferred from the above pie chart that majority of the
respondents have met their expectations out of Aircel value
added services. 72% of them replied yes value added services
offered by Aircel meet their expectation because a service
offered by Aircel completely satisfies them.
58
Q10. Why have you chosen your operator over its
Competitors?
Table 4.10
Particulars No. of respondents Percentage
Affordability 8 32
Customer service 4 16
Wide range of options 7 28
Easy Activation 6 24
Others 0 0
Analysis
It can be seen from the above table that 32% of respondents have
chosen their operator because of affordability, 16% of Respondents
because of customer service, 28% of Respondents because of wide
range of options, 24% of Respondents because of Easy activation and
0% of respondents have chosen their operators for others.
59
Graph 4.10
Others
No. of respondents
0% Affordability
32%
Easy
Activation
24%
INFERENCE
It can be inferred from the above pie chart that majority of the
respondents have chosen their operator over its competitor
because of Affordability.
60
For Retailers
Q11. Which services are you providing to the customers?
Table 4.11
Particulars No. of respondents Percentage
Prepaid 21 84
Post-paid 0 0
Both 4 16
Analysis
It can be seen from the above table that 84% of respondents
are providing only prepaid services, 16% of Respondents are
providing both prepaid as well as post-paid services and none
of the respondent provides only post-paid services to the
customers.
61
Graph 4.11
No. of respondents
Post-paid Both
0% 16%
Prepaid
84%
INFERENCE
It can be inferred from the above pie chart that majority of the
respondents are providing prepaid services because most of
the respondents are using prepaid connection.
62
Q12. According to you, who is the Toughest Competitor of
Aircel?
Table 4.12
Particulars No. of respondents Percentage
Tata Docomo 7 28
Vodafone 4 16
Airtel 9 36
Idea 5 20
Others 0 0
ANALYSIS
It can be seen from the above table that 28% of respondents
says that Tata Docomo is the toughest competitor of Aircel,
whereas 16% of respondents says Vodafone, 36% of
respondents says Airtel, 20% Idea & none for the others.
63
Graph 4.12
Others
Idea
Airtel percentage
No. of respondents
Vodafone
Tata Docomo
0 10 20 30 40
INFERENCE
It can be inferred from the above graph that majority of the
respondents are saying Airtel is the toughest competitor of
aircel(36%) because Airtel existed in the market before Aircel
and they have established their market well.
64
Q13. How do you provide information about Value Added
services?
Table 4.13
Particulars No. of respondents Percentage
Posters 6 24
Orally 7 28
Both 12 48
ANALYSIS
It can be seen from the above table that 24% of Respondents
providing Information through posters, 28% of Respondents
through orally and 48% of respondents through both Posters &
Orally.
65
Graph 4.13
50
45
40
35
30
No. of respondents
25
percentage
20
15
10
5
0
Posters Orally Both
INFERENCE
It can be inferred from the above graph that majority (48%) of
the respondents got information about their VAS through both
(posters & orally).
66
Q14. Are the users of Aircel happy with their Services &
Networks?
Table 4.14
Particulars No. of respondents Percentage
Yes 14 56
No 11 44
ANALYSIS
It can be seen from the above table that 56% of Respondents
are happy with the Aircel services & networks whereas 44% of
respondents are not happy with the Aircel services & networks.
67
Graph 4.14
60
50
40
30 Yes
No
20
10
0
No. of respondents Percentage
INFERENCE
It can be inferred from the above graph that majority of the
respondents are happy with the Aircel services & networks
because it is very affordable and easy to subscribe. Anyone
can subscribe its value added services by dialing few numbers.
68
Q15. From your perception, which company is giving the
best services?
Table 4.15
Particulars No. of respondents Percentage
Vodafone 6 24
Idea 0 0
Aircel 8 32
Airtel 11 44
Others 0 0
ANALYSIS
It can be seen from the above table that 24% of respondents
are saying Vodafone is providing best services, 0%Idea, 32%
Aircel, 44% Airtel and 0% others.
69
Graph 4.15
No. of respondents
Others
0%
Vodafone
AIrtel 24%
44% Idea
0%
Aircel
32%
INFERENCE
It can be inferred from the above pie chart that majority of the
respondents are saying Airtel is giving the best services (44%)
because Airtel provide better value added services every month
& also their customer support are very active which attract
buyers to buy more.
70
Q16. Which features subscriber use in Aircel Services?
Table 4.16
Particulars No. of respondents Percentage
Tariff Plan 13 52
GPRS cost 6 24
High speed Internet 6 24
Games 0 0
ANALYSIS
71
Graph 4.16
No. of respondents
0%
24%
Traiff Plan
GPRS cost
52% High speed Internet
Games
24%
INFERENCE
It can be inferred from the above pie chart that majority of the
respondents are using Tariff plans because Aircel provide best
tariff plans as compare to other operators.
72
Q17. What is your opinion towards the pricing of Aircel
services?
Table 4.17
Particulars No. of respondents Percentage
Costly 10 40
Reasonable 12 48
Low 3 12
ANALYSIS
It can be seen from the above table that 40% of respondents
are saying it’s costly, 48% of Respondents are saying its
Reasonable and 12% of respondents are saying its low.
73
Graph 4.17
No. of respondents
Costly Reasonable Low
12%
40%
48%
INFERENCE
It can be inferred from the above pie chart that majority of the
respondents fell the pricing of Aircel services are reasonable as
compared to other operators.
74
Q18. Are you satisfied with your service provider?
Table 4.18
Particulars No. of respondents Percentage
Yes 16 64
No 9 36
ANALYSIS
It can be seen from the above table that 64% of respondents
are satisfied with the service provider whereas 36% of
respondents are not satisfied with their service provider.
75
Graph 4.18
No. of Respondents
Yes No
36%
64%
INFERENCE
It can be inferred from the above pie chart that majority (64%)
of the respondents are saying that they are satisfied with the
service provider as they give better customer service to them.
76
Q19. For which plan Aircel Company is getting best
response?
Table 4.19
Particulars No. of respondents Percentage
Recharge Vouchers 6 24
New dialer tunes 0 0
New local & ISD rates 10 40
New Internet rates 9 36
ANALYSIS
It can be seen from the above table that 24% of respondents
are saying Recharge Vouchers are getting best response, 0%
dialer tunes, 40% of respondents are saying that New local &
ISD rates are getting best response and 36% of Respondents
are saying New Internet rates are getting best response.
77
Graph 4.19
40
35
30
25
20 No. of respondents
15 percentage
10
5
0
Recharge New dialer New local New
Vouchers tunes & ISD rates Internet
rates
INFERENCE
It can be inferred from the above graph that majority of the
respondents are saying new local & ISD rates are getting best
response as Aircel give best rates & plans.
78
Q20. Which company had offered the best plans in the Last
month?
Table 4.20
Particulars No. of respondents Percentage
Aircel 4 16
Airtel 2 8
Idea 5 20
Vodafone 3 12
Tata Docomo 11 44
Others 0 0
ANALYSIS
It can be seen from the above table that 16% of respondents
are saying Aircel has offered the best plans in the last month,
8% of respondents are saying Airtel, 20% of respondents are
saying Idea, 12% of respondents are saying Vodafone, 44% of
respondents are saying Tata Docomo and none of the
respondents are saying others.
79
Graph 4.20
45
40
35
30
25
20 No. of respondents
15
Percentage
10
5
0
INFERENCE
It can be inferred from the above graph that majority of the
respondents are saying Tata Docomo has offered the best
plans in the last month as they always come up with new
internet rates, Tariff plans etc every month.
80
Q21. Which connections customers, prefers mostly in
Aircel?
Table 4.21
particulars No. of respondents Percentage
Low call rates 9 36
Full talk time 7 28
New Internet Plans 9 36
Others 0 0
ANALYSIS
It can be seen from the above table that 36% of respondents
are saying Low call rates are preferred by customers in Aircel,
28% of Respondents are saying Full talktime, and 36% of
Respondents are again saying New Internet plans & 0% for
others.
81
Graph 4.21
others
No. of respondents
0%
New Internet
Plans Low call rates
36% 36%
Full talktime
28%
INFERENCE
It can be inferred from the above pie chart that majority (36%)
of the respondents are saying customers are mostly preferring
Low call rates & new Internet Plans because aircel provide
cheap rates as compared to other operators.
82
83
SUMMARY OF FINDINGS
84
RECOMMENDATIONS & SUGGESTIONS:-
By going through all the study there are some recommendations and
suggestion that can make study more effective as well as can create a
good results for AIRCEL retail visibility. These Suggestions are as
follows:-
85
CONCLUSION
Retailers are not aware about the products & schemes that Aircel
is offering.
86
ANNEXURE
87
QUESTIONNAIRE
For Customers
Name:-
Q1. Which mobile connection do you use?
a) Airtel b) Aircel
c) Vodafone d) Idea
e) Others
c) 100-250 d) 250-500
88
Q6. How do you get to know about VAS that retailer is offering
to customer?
a) Advertisement b) through your Retailer
c) Internet d) SMS
e) friends/relatives f) Posters
e) Others
89
For Retailers
Outlet Name:
Area:
Q1. Which services are you providing to the customers?
a) Prepaid b) Post-paid c) Both
e) Others
Q4. Are the users of Aircel happy with their Services &
Networks?
a) Yes b) No
c) Vodafone d) Idea
e) Others
90
Q6. Which features subscriber like in Aircel Services?
a) Tariff plan b) GPRS Cost
Q10. Which company had offered the best plans in the Last
month?
a) Aircel b) Airtel
c) Idea d) Vodafone
91
BIBLIOGRAPHY
92
BIBLIOGRAPHY
TEXT BOOKS:-
WEBSITES:-
www.google.com
www.aircel.co.in
www.answers.com
www.wikipedia.org
www.marketingprofs.com
93
94
95