Introduction to Human Resource Management

1.

Correct ________ are the resources that provide utility value to all other resources.

Your Answer:

Men
2.

Correct The term procurement stands for

Your Answer:

recruitment and selection

3.

Incorrect The characteristics of human resources are ________ in nature

Your Answer:

homogeneous
Correct Answer:

heterogeneous
4.

Incorrect Identify the managerial function out of the following functions of HR managers.

Your Answer:

procurement
Correct Answer:

organizing
5.

Incorrect Which of the following is an example of operative function of HR managers?

Your Answer:

controlling
Correct Answer:

procurement
6.
Incorrect The scope of human resource management includes

Your Answer:

development
Correct Answer:

All of the above

7.

Incorrect Human resource management is normally ________ in nature.

Your Answer:

reactive
Correct Answer:

proactive
8.

Correct The human resource management functions aim at

Your Answer:

helping the organization deal with its employees in different stages of employment
9.

Incorrect Which of the following aptly describes the role of line managers and staff advisors,
namely HR professionals?

Your Answer:

Line managers are concerned more about developing HR programmes whereas staff advisors are more
involved in implementing such programmes.
Correct Answer:

Staff advisors focus more on developing HR programmes while line managers are more involved in the
implementation of those programmes.

===============
A Framework of Strategic Human Resource Management

1.

Incorrect In strategic human resource management, HR strategies are generally aligned with
Your Answer:

marketing strategies
Correct Answer:

business strategy
2.

Incorrect Which of the following is closely associated with strategic human resource
management?

Your Answer:

providing the best possible training

Correct Answer:

All of the above

3.

Incorrect Treating employees as precious human resources is the basis of the _______ approach.

Your Answer:

medium HRM
Correct Answer:

soft HRM
4.

Incorrect Strategic human resource management aims to achieve competitive advantage in the
market through

Your Answer:

process
Correct Answer:

people
5.

Incorrect Wright and Snell made important contribution to the growth of

Your Answer:

Strategic fit model

Correct Answer:

Business-oriented model
6.

Incorrect Strategic management process usually consists of _______ steps.

Your Answer:

Four
Correct Answer:

Five
7.

Incorrect One of the components of corporate level strategy is

Your Answer:

growth strategy
Correct Answer:

All of the above

8.

Correct Creating an environment that facilitates a continuous and two-way exchange of information
between the superiors and the subordinates is the core of

Your Answer:

High involvement management model

===========
Evolution and Environment of Human Resource Management

1.

Incorrect Which one of the following is not a part of the external environment of an organization?

Your Answer:

political factors
Correct Answer:

organizational culture
2.

Incorrect Identify the odd one out of the following factors

Your Answer:

HR systems
Correct Answer:

technology
3.

Correct The first recorded human resource management initiative was made during

Your Answer:

the pre-industrial revolution era

4.

Correct What is the most important contribution of the Hawthorne studies?

Your Answer:

the discovery of the informal relationship and social groups among employees
5.

Correct The term environmental scanning stands for

Your Answer:

gathering data about the organization and its surroundings

6.

Incorrect McGregor’s Theory X and Theory Y was introduced during

Your Answer:

the First World War

Correct Answer:

the human relations movement

7.

Incorrect One of the important assumptions of the ----------perspective is that uncertainty in

environment is more of an internal problem and less of an external problem

Your Answer:

objective environment perspective

Correct Answer:

perceived environment perspective

8.

Correct When an organization creates its own environment out of its knowledge of the environment, it
has created a/an

Your Answer:

enacted environment
=============

Job Analysis and Design

1.Job analysis is a process of gathering information about the - job

_______________________________________
2.The final process of a job analysis is the preparation of two statements, namely, job description and
job specification

________________________________________
3.Which of the following terms is not associated with job analysis? -competitor

________________________________________
4.The process of bringing together different tasks to build a job is called - job design

________________________________________
5.The process of grouping of similar types of works together is known as - job classification

________________________________________
6.The system of ranking jobs in a firm on the basis of the relevant characteristics, duties, and
responsibilities is known as
- job evaluation

________________________________________
7.The written statement of the findings of job analysis is called - job description

________________________________________
8.A structured questionnaire method for collecting data about the personal qualities of employees is
called

- Work profiling system

________________________________________
9.The model that aims at measuring the degree of each essential ability required for performing the job
effectively is known as
- Fleishman Job Analysis System

________________________________________
10.The method that depends mainly on the ability and experience of the supervisors for gathering
relevant information about the job is called the

- technical conference method

________________________________________
11.Designing a job according to the worker’s physical strength and ability is known as - ergonomics

________________________________________
12.Which of the following is not a component of job design? - job outsourcing

________________________________________
13.Moving employees from one job to another in a predetermined way is called - job rotation

Human Resource Planning

1.

Incorrect The basic purpose of human resource planning is to

Your Answer:

identify the human resource requirements

Correct Answer:

All of the above

2.

Incorrect The primary responsibility for human resource planning lies with

Your Answer:

HR Manager
Correct Answer:

general manager
3.

Correct The plans that necessitate changes in the existing technology, the organizational structure, and
the employees’ authority and responsibility are called

Your Answer:

none of the above

4.

Incorrect Which of the following is not a forecasting technique to assess the human resource
requirements of an organization?
Your Answer:

trend analysis
Correct Answer:

replacement charts
5.

Incorrect The term bottom-up approach is commonly associated with

Your Answer:

Delphi technique
Correct Answer:

managerial judgment
6.

Incorrect The method that requires the line managers to justify the continuance of each job that
becomes vacant is called

Your Answer:

Delphi technique
Correct Answer:

zero-base forecasting
7.The forecasting based on the subjective views of the managers on the HR requirements of an
organization is known as

managerial judgment

======================
Recruitment

1.

Correct The primary aim of recruitment and selection process is to

Your Answer:

meet the high labour turnover

2.

Incorrect Recruitment is widely viewed as a _______ process.

Your Answer:
negative
Correct Answer:

positive
3.

Incorrect The process of developing an applicants’ pool for job openings in an organization is
called

Your Answer:

retention
Correct Answer:

recruitment
4.

Incorrect Recruitment policy usually highlights the need for establishing

Your Answer:

(blank)

5.

Incorrect _______ indicates the degree to which a tool or test measures what it is supposed to
measure.

Your Answer:

reliability
Correct Answer:

validity
6.

Incorrect Which of the following is the most serious problem that might arise due to excessive
reliance on internal recruitment?

Your Answer:

lack of motivation
Correct Answer:

internal resistance
7.
Incorrect Internal recruitment has the potentiality to increase the _______ of the employees.

Your Answer:

conflicts
Correct Answer:

misunderstanding
8.

Incorrect Advertisements through newspapers, TV, radio, professional journals and magazines are
_______ methods of recruitment.

Your Answer:

third-party
Correct Answer:

indirect
9.

Incorrect State employment exchanges are generally the main agencies of

Your Answer:

None of the above

Correct Answer:

professional employment
10.

Incorrect A prerequisite for a successful and efficient recruitment programme is to have a(n)

Your Answer:

health and safety policy

Correct Answer:

HR policy

================

SELECTION

1.

Incorrect Selection is usually considered as a _______ process.

Your Answer:

positive
Correct Answer:

negative
2.

Correct The process of eliminating unsuitable candidates is called

Your Answer:

selection
3.

Correct Which of the following helps the managers with the information required to make good human
resources decisions?

Your Answer:

performance appraisal
4.

Incorrect The process of selection of employees is usually influenced by

Your Answer:

none of the above

Correct Answer:

strategies and objectives

5.

Incorrect The purpose of an application blank is to gather information about the

Your Answer:

competitors
Correct Answer:

candidate
6.

Incorrect Which of the following is used to measure the various characteristics of the candidate?

Your Answer:
proficiency test
Correct Answer:

psychological test
7.

Incorrect Identify the test that acts as an instrument to discover the inherent ability of a
candidate.

Your Answer:

physical test
Correct Answer:

aptitude test
8.

Incorrect When the candidate is put to hardship during interview, it is called

Your Answer:

preliminary interview
Correct Answer:

stress interview
9.

Incorrect Which of the following orders is followed in a typical selection process?

Your Answer:

Physical examination, test and/or interview, application form and reference check
Correct Answer:

Application form, test and/or interview, reference check and physical examination
10.

Incorrect Biographical inventory questions were developed by the

Your Answer:

none of the above

Correct Answer:

American Psychological Association

=============
Orientation, Socialization and Placement
1.
Correct Which of the following is not an objective of employee orientation?

Your Answer:

raising the salary of the employees

2.

Incorrect The process of finding an appropriate fit between the people and the positions in an
organization is called

Your Answer:

none of the above

Correct Answer:

placement
3.

Incorrect The process of introducing or integrating the new employees into the organizational
culture is known as

Your Answer:

none of the above

Correct Answer:

socialization
4.

Correct The systematic process of offering essential information to the new employees is usually called

Your Answer:

orientation
5.

Incorrect The values, attitudes and other behaviours already acquired by the new employees
before their entry into the firm is called

Your Answer:

organizational socialization
Correct Answer:

anticipatory socialization
6.
Correct When the experienced superiors conduct a socialization programme for the new employees
before they are placed in the organization, it is specifically called

Your Answer:

sequential strategy
7.

Incorrect Socialization programmes that aim at reinforcing the values and beliefs brought in by
the new employees is called

Your Answer:

contest-oriented strategy
Correct Answer:

investiture strategy
================

Career Planning and Guidance

Incorrect Positions held by an individual throughout his work life are normally referred to
as

Your Answer:

task
Correct Answer:

career
2.

Incorrect Which of the following perspectives looks at the career of an individual from the future
positions he is likely to hold?

Your Answer:

neutral perspective
Correct Answer:

subjective perspective
3.

Incorrect The systematic and deliberate advancement made by an individual in his career in the
entire work life is known as

Your Answer:

career anchoring
Correct Answer:

career path
4.

Incorrect The factors that influence the selection of individuals’ career choices are usually
referred to as

Your Answer:

mentoring
Correct Answer:

career anchoring
5.

Correct Which of the following is used as a self-assessment technique by the employees?

Your Answer:

All of the above

6.

Correct The career development programme which enables the employees to gain multi-skills and
diverse experience before being considered for any promotion in the future is called

Your Answer:

network career path

7.

Incorrect A process in which the manager, supervisors or an external expert acts as the advisor,
philosopher and guide is called

Your Answer:

none of the above

Correct Answer:

mentoring
8.

Incorrect A series of processes aimed at assisting the employees make informed career decisions
is known as

Your Answer:

career goals
Correct Answer:

career guidance
=================

Employee Training
1.

Incorrect Which of the following is not true about training?

Your Answer:

It is a short-duration exercise.
Correct Answer:

It is primarily for managers and executives.

2.

Incorrect In which type of analysis are corporate goals and plans compared with the existing
manpower inventory to determine the training needs?

Your Answer:

Operation analysis
Correct Answer:

Organization analysis
3.

Incorrect Training concentrates on

Your Answer:

preparing the employees to take on new responsibilities.

Correct Answer:

coaching the members of an organization how to perform effectively in their current jobs
4.

Incorrect The process of enhancing the technical skills of workers in a short period is called

Your Answer:

development
Correct Answer:

training
5.
Incorrect E-learning is all about

Your Answer:

computers and computing

Correct Answer:

experience
6.

Correct The planned use of networked information and communications technology for the delivery of
training is called

Your Answer:

e-learning
7.

Incorrect Which one of the following is a source of assessing training needs?

Your Answer:

performance evaluation
Correct Answer:

all of the above

8.

Correct Laboratory training is also known by the name

Your Answer:

sensitivity training
9.

Incorrect _______ method creates a situation that is as far as possible a replica of the real
situation for imparting training.

Your Answer:

The programmed learning

Correct Answer:

The Simulation
10.

Incorrect A team of learners working online in a real-time mode using the Internet is known as
Your Answer:

individualized self-paced e-learning online

Correct Answer:

group-based e-learning synchronously

11.

Correct Training need analysis takes place during which phase of the training process?

Your Answer:

deciding what to teach

=============

Management Development
1.

Incorrect Which of the following is not a goal of a management development programme?

Your Answer:

To assist the managers to build on their strengths and work on their weaknesses
Correct Answer:

To ensure that there is no delay in the settlement of retirement benefits of the managers
2.

Correct Teaching by a wise and trusted superior on a one-to-one basis is called

Your Answer:

Mentoring
3.

Correct The development technique which educates the trainees about the need for and the techniques
of prioritizing the situations for decision-making is called

Your Answer:

In-basket training
4.

Incorrect Trainees forming teams and assuming managerial roles in two or more imaginary but
rival companies is part of the _______ development technique.

Your Answer:
university-based programmes
Correct Answer:

None of these
5.

Correct A programme of one-to-one collaboration between a certified external expert and a manager
for developing the leadership skills of the latter is called

Your Answer:

Executive coaching
6.

Incorrect The initial training effort to inform the new managers about the company, the job, and
the work group is known as

Your Answer:

Action learning
Correct Answer:

Executive orientation
7.

Incorrect Which of the following is not a hurdle for an effective succession management plan?

Your Answer:

Lack of criteria for successor identification

Correct Answer:

Absence of strike or lock-out

8.

Correct Which of the following is the most objective method of identifying the potential successor in
succession management?

Your Answer:

Performance evaluation
===============

Performance Evaluation
1.

Incorrect Performance management is viewed as a process carried out as a(n)

Your Answer:

once-a-year task
Correct Answer:

ongoing process or cycle

2.

Incorrect Performance evaluation can be defined as a process of evaluating

Your Answer:

past performance
Correct Answer:

past and present performance

3.

Correct The term performance rating system stands for

Your Answer:

a grade or score concerning the overall performance

4.

Incorrect The 360-degree performance feedback involves the evaluation of employees by

Your Answer:

HR managers
Correct Answer:

all who are directly in contact with the ratee

5.

Incorrect Which of the following is the most essential requirement for an effective points-based
rating system?

Your Answer:

Close coordination between the management and the HR department

Correct Answer:

Comprehensive, dependable and consistent information

6.
Incorrect When the focus of the evaluation is on facts and not on traits, it is known as _____
evaluation.

Your Answer:

subjective
Correct Answer:

objective
7.

Incorrect The purpose of the Behaviourally Anchored Rating Scale(BARS) is to

Your Answer:

evaluate a good or bad performance

Correct Answer:

None of the above

8.

Correct Which of the following is an essential prerequisite of MBO?

Your Answer:

All of the above

9.

Correct The evaluation method that requires the supervisors to keep a written record of positive and
negative work-related actions of the employees is called

Your Answer:

Critical incident method

10.

Incorrect In which of the following methods is the evaluation done by someone other than the
employee’s own supervisors?

Your Answer:

Essay method
Correct Answer:

Field review method

11.

Correct Job evaluation is a technique adopted for determining the _______ of the job.
Your Answer:

internal worth
12.

Correct When each job is individually compared with every other in the organization, it is called

Your Answer:

Ranking method
13.

Incorrect Which of the following is not an analytical method of job evaluation?

Your Answer:

Point ranking method

Correct Answer:

Paired comparison
14.

Incorrect Which of the following is an analytical method of job evaluation?

Your Answer:

Paired comparison
Correct Answer:

Point ranking method

15.

Incorrect When jobs are grouped on the basis of the similarities found in their characteristics and
values, it is called

Your Answer:

Paired comparison
Correct Answer:

Job grading
===================
Compensation Administration
1.

Correct Providing equal pay for jobs of equal nature based on job evaluation ensures _______ in
compensation administration.
Your Answer:

external equity
2.

Incorrect Payment of cash rewards for the work extracted from the employee is normally called

Your Answer:

None of the above

Correct Answer:

direct compensation
3.

Incorrect Which of the following is the fixed component in compensation packages?

Your Answer:

Profit-sharing
Correct Answer:

Base salary
4.

Correct Insurance schemes, retirement benefits and leave travel concession are examples of

Your Answer:

indirect monetary compensation

5.

Correct Ensuring a fair balance between an employee’s contributions to the job and the rewards
received in return from that job is the essence of

Your Answer:

equity theory
6.

Incorrect Which of the following theory states that the employees work hard in the job only when
they are sure of positive outcomes from that job?

Your Answer:

Agency theory
Correct Answer:
Expectancy theory
7.

Correct Managers never own complete responsibility for the all the decisions made by them since they
are not the owners of the business is the assumption of

Your Answer:

agency theory
8.

Incorrect Wages which are usually positioned above the minimum wages but below the living
wages are described as

Your Answer:

minimum wages
Correct Answer:

fair wages
9.

Correct _______ ensure that the employees get an income which is sufficient for meeting their present
and future necessities and contingencies.

Your Answer:

Living wages
10.

Incorrect Wages usually adjusted for the prevailing rate of inflation is called

Your Answer:

living wages
Correct Answer:

real wages
11.

Incorrect When there are several pay grades in a pay structure, it is called

Your Answer:

broad-graded structure
Correct Answer:
traditional pay structure
12.

Incorrect Which of the following factors is not an external influencing factor in wages and salary
administration?

Your Answer:

Cost of living
Correct Answer:

Ability to pay
13.

Incorrect Which of the following factors is not an external influencing factor in wages and salary
administration?

Your Answer:

Corporate policies and philosophy

Correct Answer:

None of the above

14.

Correct Which of the following is not an objective of executive compensation plans?

Your Answer:

Separating ownership interest and controlling interest

15.

Incorrect Provision for cars, parking lots and membership in country club are examples of

Your Answer:

base salary of executives

Correct Answer:

executive perks
16.

Incorrect Stock option and performance shares are examples of

Your Answer:

base salary
Correct Answer:
long-term incentive plan
17.

Incorrect Performance-based annual bonuses are an example of

Your Answer:

base salary
Correct Answer:

short-term incentive plan

=================
Incentives and Benefits
1.

Incorrect Which of the following is not an objective of wage incentive programmes?

Your Answer:

Developing ownership interest

Correct Answer:

Facilitating the separation of employees

2.

Correct When the same rate of incentives is paid to the employees for each unit of goods produced by
them, it is called

Your Answer:

Straight piece rate

3.

Incorrect When more than one piece rate is offered to the individuals for goods produced by
them, it is called

Your Answer:

Straight piece rate

Correct Answer:

Differential piece rate

4.

Incorrect Which of the following methods discourages too much speed in the production by the
employees?
Your Answer:

Straight piece rate

Correct Answer:

Task and time bonuses

5.

Correct Evaluating the relative worth of the employees in the organization and then deciding the awards
for them is called

Your Answer:

Merit rating
6.

Incorrect Which of following incentive systems recommends a two-piece rate for wage
determination?

Your Answer:

Merrick multiple piece rate plan

Correct Answer:

Taylor’s differential piece rate plan

7.

Correct In which of the following methods is the standard time stated as minutes and points?

Your Answer:

Bedeaux system
8.

Incorrect Which of the following incentive plans has the following equation for computing the
earnings of employees? (Actual hours worked × Time rate) + (Actual time worked / Standard time) ×
Time saved × Time rate

Your Answer:

Emerson efficiency plan

Correct Answer:

Rowan incentive plan

9.

Incorrect Which of the following is not usually a group incentive plan?

Your Answer:

Priestman bonus plan

Correct Answer:

Halsey incentive plan

10.

Correct Achieving cost saving not only on labour cost but also on overheads is the crux of

Your Answer:

Rucker incentive plan

11.

Incorrect In which method is the standard time expressed in terms of man-minutes called
“MANT”?

Your Answer:

Rowan incentive plan

Correct Answer:

Hayne’s incentive plan

12.

Incorrect Which of the following is an example of fringe benefits?

Your Answer:

Leave facilities
Correct Answer:

All of the above

====================
Workers’ Participation

1.

Incorrect The committees which promote workers’ participation in management are usually
established only at the

Your Answer:

plant level
Correct Answer:

All of the above

2.

Incorrect Joint management councils are normally formed in an organization at a level which is

Your Answer:

above the board of directors

Correct Answer:

below the board but above the shop-floor level

3.

Incorrect Which of the following is not usually an example of indirect participation by the
employees in participative management?

Your Answer:

Collective bargaining
Correct Answer:

Suggestion-box scheme
4.

Incorrect Which of the following not an example of direct participation by the employees in
participative management?

Your Answer:

Open-door policy
Correct Answer:

A joint management council member

5.

Incorrect Which of the following is not a characteristic of the workers’ participation in

management?

Your Answer:

Participation in decision making

Correct Answer:

One-time activity in the life of the organization

==========
Industrial Relations
1.

Incorrect Which of the following is usually not an objective of industrial relations?

Your Answer:

Conflict prevention
Correct Answer:

None of the above

2.

Incorrect Identify the major actor of industrial relations from the following.

Your Answer:

Unions
Correct Answer:

All of the above

3.

Incorrect That the authority rests solely with the management with no right to anyone to
challenge it is the basis of the

Your Answer:

System approach
Correct Answer:

Unitary approach
4.

Incorrect The balance of power is not vested with any one group; rather, it is maintained between
the parties to the industrial relations.” This is the essence of the

Your Answer:

Unitary approach
Correct Answer:

Pluralist approach
5.

Incorrect That the behaviour, actions and role of the individuals are primarily shaped by the
cultures of the society is the basic assumption in the

Your Answer:

Unitary approach
Correct Answer:
System approach
6.

Incorrect Which of the following approaches assumes that the understanding of industrial
relations requires an understanding of the capitalized society?

Your Answer:

Giri approach
Correct Answer:

Marxist approach
7.

Incorrect The utility of non-violence as the means of conflict resolution is the core principle of the

Your Answer:

Giri approach
Correct Answer:

Gandhian approach
8.

Correct “Organizations are made up of people and the success of management lies in its dealings with
these people.” This is the fundamental of the

Your Answer:

Human relations approach

9.

Incorrect Which of the following approaches assumes that voluntary negotiations between
employers and employees are a means of settling disputes?

Your Answer:

Marxist approach
Correct Answer:

Giri approach
10.

Incorrect Which of the following approaches insists on investigating the underlying trends and
patterns in the cause and effect of industrial disputes?

Your Answer:
Gandhian approach
Correct Answer:

Industrial sociology approach

11.

Correct Productivity bargaining is considered as a classic example of the

Your Answer:

Oxford school approach

==========
Employee Grievances
1.

Incorrect The presence of grievances among employees may cause

Your Answer:

indiscipline among them

Correct Answer:

all of the above

2.

Incorrect Which of the following techniques permits the grievant (complainant) to remain
anonymous?

Your Answer:

The exit interview

Correct Answer:

The gripe-box system

3.

Incorrect The management should redress only those grievances that are

Your Answer:

real
Correct Answer:

real or imaginary
4.
Correct In which of the following methods are grievances ascertained at the time of employees quitting
the organization?

Your Answer:

The exit interview method

5.

Incorrect Which of the following acts has a direct relevance for grievance handling practices?

Your Answer:

The Industrial Employment (Standing Order) Act, 1946

Correct Answer:

All of the above

6.

Incorrect Which of the following is not a grievance concerned with supervision?

Your Answer:

Ambiguous job instructions

Correct Answer:

Violation and/or non-fulfilment of the terms of collective bargaining agreements

7.

Correct When workers are encouraged to meet the relevant manager in his office and to share their
opinions, it is called

Your Answer:

the open-door policy

8.

Incorrect Find the odd man out among the following fundamental principles governing any
grievance procedure.

Your Answer:

Settlement as expeditiously as possible

Correct Answer:

Settlement in favour of management

============

Industrial Disputes and Collective Bargaining

1.

Incorrect Which of the following statements is not true about an industrial dispute?

Your Answer:

The dispute may relate to employment.

Correct Answer:

The dispute may be between employer and government.

2.

Incorrect Which of the following is not a cause of industrial dispute?

Your Answer:

demand for pay and benefits hike

Correct Answer:

None of the above

3.

Incorrect When employees resort to unauthorized strike in violation of the labour contract or
agreements, it is called

Your Answer:

pen-down
Correct Answer:

wild-cat strike
4.

Incorrect Which of the following is a specific form of protest organized with the intention to
prevent or dissuade the non-striking employees from attending to their work during the strike period?

Your Answer:

hunger strike
Correct Answer:

picketing
5.

Correct The strike organized to express solidarity with the striking employees in the same organization,
industry or region is called

Your Answer:
sympathy strike
6.

Correct Which of the following dispute settlers cannot make a binding decision?

Your Answer:

conciliator
7.

Incorrect “One party gains at the expense of another” normally refers to which type of collective
bargaining?

Your Answer:

centralized bargaining
Correct Answer:

distributive bargaining
==============
Trade Unions
1.

Incorrect Which of the following is not a characteristic of trade union?

Your Answer:

intermediary
Correct Answer:

individual actions
2.

Incorrect Which union is focused on making the skills of its members valuable and not easily
replaceable in organizations?

Your Answer:

white-collar union
Correct Answer:

occupational union
3.

Incorrect A union meant to protect the interests and rights of the non-manual employees is called
a
Your Answer:

blue-collar union
Correct Answer:

brown-collar union
4.

Incorrect Employees join unions to fulfil their _______ needs.

Your Answer:

esteem
Correct Answer:

All of the above

5.

Correct What should be the minimum number (of persons) required to register a trade union?

Your Answer:

seven
============
Human Resources Audit
1.

Correct Which of the following statements is not true about an HR audit?

Your Answer:

It is a statutory requirement for an organization.

2.

Incorrect Which of the following pieces of information is normally not considered for HR audit?

Your Answer:

job description and job specification statements

Correct Answer:

None of the above

3.

Correct The HR audit needs to be done at _______ levels of the organization.

Your Answer:
three
4.

Incorrect When the efficiency of the HR activity is measured in terms of the organizational
productivity and cost, it is called the _______ approach.

Your Answer:

self-directed team
Correct Answer:

internal
5.

Incorrect Which of the following conditions is essential for an effective HR audit?

Your Answer:

regularity and continuity

Correct Answer:

All of the above

==========
Discipline and Disciplinary Action
1.

Incorrect Imposing discipline in the form of rules and regulations is an inalienable right of the

Your Answer:

employee
Correct Answer:

management
2.

Incorrect Which of the following is an objective of employee discipline?

Your Answer:

goal accomplishment
Correct Answer:

All of the above

3.

Incorrect Getting the willing cooperation of the employees in voluntarily observing the discipline
code of an organization is the essence of
Your Answer:

progressive discipline
Correct Answer:

positive discipline
4.

Correct The threat of punishment as a key to imposing discipline is the basis of

Your Answer:

negative discipline
5.

Correct Adopting a step-by-step approach in dealing with indiscipline problems is the fundamental
principle of

Your Answer:

progressive discipline
6.

Incorrect Which of the following is not a disciplinary action against employees?

Your Answer:

dismissal
Correct Answer:

increments
7.

Incorrect Which of the following statements indicates a good disciplinary system?

Your Answer:

An employee must be reprimanded in public.

Correct Answer:

An employee must be reprimanded in private.

8.

Incorrect Which of the following is not a characteristic of the Hot Stove Rule of Discipline?

Your Answer:
immediacy
Correct Answer:

secrecy
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