Registration

Mediangels is now part of 1mg. 1mg’s Specialist and 2nd Opinion services continues to be on top
of the list of health benefits this year as well. Some updates from their last year’s data,

1. 19% of all total knee replacement surgeries reported for 2nd opinion had severe diagnostic
errors and inaccuracies.
2. 22% of cases reported for 2nd opinion at 1mg had incorrect initial diagnosis!

This data is meant to make you aware of the gaps that exist in our highly privatised health system,
and therefore, encourages you to take an informed decision while planning for medical
exigencies.

If you have an unresolved medical condition or have been advised a surgery or medical
treatment that is elective and planned, before you rush off to get the cashless approvals, please
check if the diagnosis itself is correct or not!

It’s extremely valuable to have an independent team of experts either make suggestions or
validate the care you were already going to get. Do reach out to our team of experts. We continue
to be your “medical ally” in important healthcare decisions.

You may register and validate yourself & dependent data by going to the below URL:
www.1mg.com/corporates/synopsys

Along with the lead service of specialist and 2 nd Opinion, we are delighted to extend 1mg’s
integrated health services meant to optimize key aspects of medical care. Login with your
Synopsys mail ID to avail the following:

Features:
1. Drug referencing system - The referencing tool that made us the most loved healthcare
app with 10 million downloads! This is a valuable tool to understand drugs and its content,
substitutes, drug interaction and expert advice.
2. Prescription Medication - 20% flat discount on allopathic medicines. Also refill your
prescription, dosage reminders & digitize your prescription.
3. Diagnostic Packages/Whole Body check-ups - 25% flat discount (free home sample-
collection) - Compare & choose labs based on price, ratings, and accreditations.
4. Diagnostic Tests - 30% flat discount (free home sample collection)

Your feedback is important! Reach out on enterprise.support@1mg.com

For escalations, write to the following IDs,

Level 1. Mihir.thakkar@1mg.com
Level 2. Bindu.sebastian@1mg.com
 Consultation Workflow
Step 1: User logs on to 1mg website through the link provided and enters his/her login details.
Logon to www.1mg.com/corporates/synopsys
For availing corporate health benefits offered by Synopsys, always use your official mail ID to
log on to 1mg.com

Step 2: Your specialist & second opinion services is under ‘Ask Doctor’, please click the icon to
start the consultation. This is applicable for only planned and non-emergency critical &
complex cases only. In emergency conditions please go to the nearest hospital for assistance.
This benefit is a cashless benefit, you need not pay for this service and there are no caps on the
number of consults you can take. Use this feature extensively if your current medical condition
has not been resolved or if you or any of your family member has been advised hospitalization
for medical or surgical admissions.
Please remember “ask doctor” panel for our corporate is different from our retail consumers.
This panel is currently operational only for corporate consumers and not open for B2C
consumers. So always use your corporate login for this service.
The “ask doctor” for corporates are super specialists for OPD & 2nd Opinion services. The panel is
by invite only. We follow the following criteria for empanelment:
• Physician recruitment by invitation only
• Post-graduation & recognized clinical fellowship from top institutes
• Minimum 5 years of experience post training in chosen specialty
• Position of consultant & above in top national/international hospitals
• Minimum five research publications in peer reviewed journals
Size of Network: 93 Specialties & 450+ Super Specialists
Most times, your specialist doctor will be chosen from another city to maintain neutrality and
independence of the opinion.
Step 3: Start a new consultation. Select for whom you are taking the consult. Accordingly click
on ‘Myself’ or ‘Someone Else’ (your dependents list will show up on the left side of this screen).
If you your dependents is missing from your profile, please reach out to your HR for adding
them on to the 1mg benefits.

Step 4: Describe your signs and symptoms in detail on the text box as per the below screenshot
and click on send button.
Step 5: You will see a list of suggested specialities as per your signs and symptoms entered.
Click on the most appropriate speciality.

Step 6: You can also attach photos of the affected body part/Investigation reports/MRI
reports/X-ray reports etc.
The consult has been successfully raised. The medical triage team will contact you within 0 -2
hours if consult is submitted (within business hours) for further clinical information if required.
The specialist doctor will respond to your consult within 24 – 72 hours.
In case you have any further query about the doctor’s opinion you can raise a follow up for the
same consult by entering the follow up query in the text box.
If you have service escalations, write to enterprise.support@1mg.com .

Consult Hours: 9.30 am – 6:00 pm (Business Hours)

Working Days: Monday to Saturday (national holidays excluded)

ADDITIONAL BENEFITS
1. Order your prescription medicine at a flat 20% discount till Sept 2018. Use a valid prescription
to order or refill your prescription. (1Mg is not allowed to sell schedule X drugs online.) These
drugs will not show “add to cart” icon.
Use 1mg’s medicine referencing tool under “Pharmacy” to know more about the medicines
that you have been prescribed. Refill, set reminders and monitor adherence on dosages.

2. Health Check-up packages at 25 % flat and 30% off on individual tests till Sept 2018 (free
home collections)
This offer is not applicable on Dr Lal PathLabs, Vijaya Diagnostics, Apollo Diagnostics, SRL
Limited, Nuclear Healthcare Limited, Elbit Labs, Mahajan Imaging Centre, Suraksha
Diagnostic Pvt Ltd & Vista Labs.
*maximum discount will not be more than INR 2000 per transaction

ESCALATION MATRIX
Level 1. enterprise.support@1mg.com
Level 2. mihir.thakkar@1mg.com
Level 3. Bindu.sebastian@1mg.com