1.

1 INTRODUCTION

Since logistics advanced from 1950s, due to the trend of nationalization and
globalization in recent decades, the importance of logistics management has been
growing in various areas. For industries, logistics helps to optimize the existing
production and distribution processes based on the same resources through management
techniques for promoting the efficiency and competitiveness of enterprises.

The key element in a logistics chain is transportation system, which joints the
separated activities. Transportation occupies one-third of the amount in the logistics costs
and transportation systems influence the performance of logistics system hugely.
Transporting is required in the whole production procedures, from manufacturing to
delivery to the final consumers and returns. Only a good coordination between each
component would bring the benefits to a maximum.

The paper focuses on:

 Transportation as followed three ways of transport(sea, air, land)

Development of logistics

Transport-related sectors based on a historical review

Interrelationships of transportation and logistics

Benefits of transportation to logistics activities and vice versa

Major logistics activities and concepts

Potential further development of logistics systems

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1.2 INDUSTRY PROFILE
Logistics is generally the detailed organization and implementation of a complex
operation. In a general business sense, logistics is the management of the flow of things between
the point of origin and the point of consumption in order to meet requirements of customers or
corporations. The resources managed in logistics can include physical items such as food,
materials, animals, equipment, and liquids; as well as abstract items, such as time and
information. The logistics of physical items usually involves the integration of information
flow, material handling, production, packaging, inventory, transportation, warehousing, and
often security.
In military science, logistics is concerned with maintaining army supply lines while
disrupting those of the enemy, since an armed force without resources and transportation is
defenseless. Military logistics was already practiced in the ancient world and as modern military
have a significant need for logistics solutions, advanced implementations have been developed.
In military logistics, logistics officers manage how and when to move resources to the places
they are needed.
Logistics management is the part of supply chain management that plans, implements,
and controls the efficient, effective forward, and reverse flow and storage of goods, services, and
related information between the point of origin and the point of consumption in order to meet
customer's requirements. The complexity of logistics can be modeled, analyzed, visualized, and
optimized by dedicated simulation software. The minimization of the use of resources is a
common motivation in all logistics fields. A professional working in the field of logistics
management is called a logistician.

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 Configuring and managing warehouses is a central concern for both business
logistics and military logistics.

Logistics activities and fields

Inbound logistics is one of the primary processes of logistics concentrating on

purchasing and arranging the inbound movement of materials, parts, or finished inventory from
suppliers to manufacturing or assembly plants, warehouses, or retail stores.

Outbound logistics is the process related to the storage and movement of the final
product and the related information flows from the end of the production line to the end user.

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 Given the services performed by logisticians, the main fields of logistics can be broken
down as follows:

 Procurement logistics
 Distribution logistics
 After-sales logistics
 Disposal logistics
 Reverse logistics
 Green logistics
 Global logistics
 Domestics logistics
 Concierge Service
 RAM logistics
 Asset Control Logistics
 POS Material Logistics
 Emergency Logistics
 Production Logistics
 Construction Logistics
 Capital Project Logistics
 Digital Logistics

Loading of a thermal oxidizer at the point of origin en route to a manufacturing plant

Procurement logistics consists of activities such as market research, requirements

planning, make-or-buy decisions, supplier management, ordering, and order controlling. The
targets in procurement logistics might be contradictory: maximizing efficiency by concentrating

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on core competences, outsourcing while maintaining the autonomy of the company, or
minimizing procurement costs while maximizing security within the supply process.

Advance Logistics consists of the activities required to set up or establish a plan for
logistics activities to occur.

Distribution logistics has, as main tasks, the delivery of the finished products to the
customer. It consists of order processing, warehousing, and transportation. Distribution logistics
is necessary because the time, place, and quantity of production differs with the time, place, and
quantity of consumption.

Disposal logistics has as its main function to reduce logistics cost(s) and enhance
service(s) related to the disposal of waste produced during the operation of a business.

Reverse logistics denotes all those operations related to the reuse of products and
materials. The reverse logistics process includes the management and the sale of surpluses, as
well as products being returned to vendors from buyers. Reverse logistics stands for all
operations related to the reuse of products and materials. It is "the process of planning,
implementing, and controlling the efficient, cost effective flow of raw materials, in-process
inventory, finished goods and related information from the point of consumption to the point of
origin for the purpose of recapturing value or proper disposal. More precisely, reverse logistics is
the process of moving goods from their typical final destination for the purpose of capturing
value, or proper disposal. The opposite of reverse logistics is forward logistics."

Green Logistics describes all attempts to measure and minimize the ecological impact of
logistics activities. This includes all activities of the forward and reverse flows. This can be
achieved through intermodal freight transport, path optimization, vehicle saturation and city
logistics.

RAM Logistics (see also Logistic engineering) combines both business

logistics and military logistics since it is concerned with highly complicated
technological systems for which Reliability, Availability and Maintainability are
essential, ex: weapon systems and military supercomputers.

Asset Control Logistics: companies in the retail channels, both organized retailers and
suppliers, often deploy assets required for the display, preservation, promotion of their products.

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Some examples are refrigerators, stands, display monitors, seasonal equipment, poster stands &
frames.

A forklift truck loads a pallet of humanitarian aid to Pakistan on board a C-17 aircraft,
following devastating floods in the country in 2010.

Emergency logistics (or Humanitarian Logistics) is a term used by the logistics, supply
chain, and manufacturing industries to denote specific time-critical modes of transport used to
move goods or objects rapidly in the event of an emergency. The reason for enlisting emergency
logistics services could be a production delay or anticipated production delay, or an urgent need
for specialized equipment to prevent events such as aircraft being grounded (also known as
"aircraft on ground"—AOG), ships being delayed, or telecommunications failure. Humanitarian
logistics involves governments, the military, aid agencies, donors, non-governmental
organizations and emergency logistics services are typically sourced from a specialist provider.

The term production logistics describes logistic processes within a value adding system
(ex: factory or a mine). Production logistics aims to ensure that each machine and workstation
receives the right product in the right quantity and quality at the right time. The concern is with
production, testing, transportation, storage and supply. Production logistics can operate in
existing as well as new plants: since manufacturing in an existing plant is a constantly changing
process, machines are exchanged and new ones added, which gives the opportunity to improve
the production logistics system accordingly. Production logistics provides the means to achieve
customer response and capital efficiency. Production logistics becomes more important with
decreasing batch sizes. In many industries (e.g. mobile phones), the short-term goal is a batch
size of one, allowing even a single customer's demand to be fulfilled efficiently. Track and
tracing, which is an essential part of production logistics due to product safety and reliability
issues, is also gaining importance, especially in the automotive and medical industries.

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 Construction Logistics is known to mankind since ancient times. As the various human
civilizations tried to build the best possible works of construction for living and protection .Now
the construction logistics emerged as vital part of construction. In the past few years construction
logistics has emerged as a different field of knowledge and study within the subject of supply
chain management and logistics.

Digital logistics is driven by a new generation of web-based, enterprise logistics

applications that enable collaboration and optimization, leveraging a central logistics information
backbone that provides visibility across the enterprise and extended supply chain.

Military logistics

In military science, maintaining one's supply lines while disrupting those of the
enemy is a crucial—some would say the most crucial—element of military strategy, since an
armed force without resources and transportation is defenseless. The historical
leaders Hannibal, Alexander the Great, and the Duke of Wellington are considered to have been
logistical geniuses: Alexander's expedition, the longest military campaign ever undertaken,
benefited considerably from his meticulous attention to the provisioning of his army, Hannibal is
credited to have "taught logistics" to the Romans during the Punic Wars and the success of the
Anglo-Portuguese army in the Peninsula War was the due to the effectiveness of Wellington's
supply system, despite the numerical disadvantage. The defeat of the British in the American
War of Independence and the defeat of the Axis in the African theater of World War II are
attributed by some scholars to logistical failures.

Military have a significant need for logistics solutions and so have developed advanced
implementations. Integrated Logistics Support (ILS) is a discipline used in military industries to
ensure an easily supportable system with a robust customer service (logistic) concept at the
lowest cost and in line with (often high) reliability, availability, maintainability, and other
requirements, as defined for the project.

Supply chain management in military logistics often deals with a number of variables in
predicting cost, deterioration, consumption, and future demand. The United States Armed Forces'
categorical supply classification was developed in such a way that categories of supply with

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similar consumption variables are grouped together for planning purposes. For instance,
peacetime consumption of ammunition and fuel will be considerably lower than wartime
consumption of these items, whereas other classes of supply such as subsistence and clothing
have a relatively consistent consumption rate regardless of war or peace.

Business logistics

A forklift stacking a logistics provider's warehouse of goods on pallets

One definition of business logistics speaks of "having the right item in the right quantity
at the right time at the right place for the right price in the right condition to the right
customer". Business logistics incorporates all industry sectors and aims to manage the fruition
of project life cycles, supply chains, and resultant efficiencies. The term "business logistics" has
evolved since the 1960s[16] due to the increasing complexity of supplying businesses with
materials and shipping out products in an increasingly globalized supply chain, leading to a call
for professionals called "supply chain logisticians".

In business, logistics may have either an internal focus (inbound logistics) or an external
focus (outbound logistics), covering the flow and storage of materials from point of origin to
point of consumption (see supply-chain management). The main functions of a qualified
logistician include inventory management, purchasing, transportation, warehousing, consultation,

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and the organizing and planning of these activities. Logisticians combine a professional
knowledge of each of these functions to coordinate resources in an organization.

There are two fundamentally different forms of logistics: one optimizes a steady flow of
material through a network of transport links and storage nodes, while the other coordinates
a sequence of resources to carry out some project (e.g., restructuring a warehouse).

Nodes of a distribution network

The nodes of a distribution network include:

 Factories where products are manufactured or assembled

 A depot or deposit is a standard type of warehouse thought for storing merchandise (high
level of inventory).
 Distribution centers are for order processing and order fulfillment (lower level of inventory)
and also for receiving returning items from clients.
 Transit points are built for cross docking activities, which consist in reassembling cargo units
based on deliveries scheduled (only moving merchandise).
 Traditional retail stores of the Mom and Pop variety,
modern supermarkets, hypermarkets, discount stores or also voluntary chains, consumers' co-
operative, groups of consumer with collective buying power. Note that subsidiaries will be
mostly owned by another company and franchisers, although using other company brands,
actually own the point of sale.

There may be some intermediaries operating for representative matters between nodes
such as sales agents or brokers.

Logistic families and metrics

A logistic family is a set of products which share a common characteristic: weight and
volumetric characteristics, physical storing needs (temperature, radiation..,.), handling needs,
order frequency, package size, etc. The following metrics may be used by the company to
organize its products in different families:

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 Physical metrics used to evaluate inventory systems include stocking capacity, selectivity,
superficial utilization, volumetric utilization, transport capacity, transport capacity
utilization.
 Monetary metrics used include space holding costs (building, shelving and services) and
handling costs (people, handling machinery, energy and maintenance).

Other metrics may present themselves in either physical or monetary form, such as the
standard Inventory turnover.

Handling and order processing

Unit loads for transportation of luggage at the airport. In this case the unit load has
protective function.

Unit loads are combinations of individual items which are moved by handling systems,
usually employing a pallet of normed dimensions.

Handling systems include: trans-pallet handlers, counterweight handler, retractable mast

handler, bilateral handlers, trilateral handlers, AGV and stacker handlers. Storage systems
include: pile stocking, cell racks (either static or movable), cantilever racks and gravity racks.

Order processing is a sequential process involving: processing withdrawal list, picking

(selective removal of items from loading units), sorting (assembling items based on destination),
package formation (weighting, labeling and packing), order consolidation (gathering packages
into loading units for transportation, control and bill of lading).

Picking can be either manual or automated. Manual picking can be both man to goods,
i.e. operator using a cart or conveyor belt, or goods to man, i.e. the operator benefiting from the
presence of a mini-load ASRS, vertical or horizontal carousel or from an Automatic Vertical
Storage System (AVSS). Automatic picking is done either with dispensers or depalletizing
robots.

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 Warehouse management and control

Although there is some overlap in functionality, warehouse management systems (WMS)

can differ significantly from warehouse control systems (WCS). Simply put, a WMS plans a
weekly activity forecast based on such factors as statistics and trends, whereas a WCS acts like a
floor supervisor, working in real time to get the job done by the most effective means. For
instance, a WMS can tell the system that it is going to need five of stock-keeping unit (SKU) A
and five of SKU B hours in advance, but by the time it acts, other considerations may have come
into play or there could be a logjam on a conveyor. A WCS can prevent that problem by working
in real time and adapting to the situation by making a last-minute decision based on current
activity and operational status. Working synergistically, WMS and WCS can resolve these issues
and maximize efficiency for companies that rely on the effective operation of their warehouse or
distribution center.

Logistics outsourcing

Logistics outsourcing involves a relationship between a company and an LSP (logistic

service provider), which, compared with basic logistics services, has more customized offerings,
encompasses a broad number of service activities, is characterized by a long-term orientation,
and thus has a strategic nature.

Outsourcing does not have to be complete externalization to a LSP, but can also be
partial:

 A single contract for supplying a specific service on occasion

 Creation of a spin-off
 Creation of a joint venture

Third-party logistics (3PL) involves using external organizations to execute logistics

activities that have traditionally been performed within an organization itself.[24]According to this
definition, third-party logistics includes any form of outsourcing of logistics activities previously
performed in house. For example, if a company with its own warehousing facilities decides to

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employ external transportation, this would be an example of third-party logistics. Logistics is an
emerging business area in many countries.

The concept of a fourth-party logistics (4PL) provider was first defined by Andersen
Consulting (now Accenture) as an integrator that assembles the resources, planning capabilities,
and technology of its own organization and other organizations to design, build, and run
comprehensive supply chain solutions. Whereas a third-party logistics (3PL) service provider
targets a single function, a 4PL targets management of the entire process. Some have described a
4PL as a general contractor that manages other 3PLs, truckers, forwarders, custom house agents,
and others, essentially taking responsibility of a complete process for the customer.

Horizontal alliances between logistics service providers

Horizontal business alliances often occur between logistics service providers, i.e., the
cooperation between two or more logistics companies that are potentially competing. In a
horizontal alliance, these partners can benefit twofold. On one hand, they can "access tangible
resources which are directly exploitable." In this example extending common transportation
networks, their warehouse infrastructure and the ability to provide more complex service
packages can be achieved by combining resources. On the other hand, partners can "access
intangible resources, which are not directly exploitable." This typically includes know-how and
information and, in turn, innovation.

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1.3 COMPANY PROFILE
Safexpress Private Limited provides logistics and supply chain solutions. It offers express
distribution, third party logistics, consulting, air cargo, mall supply chain services, and door-
delivery services for various goods, such as apparel and lifestyle, healthcare, hi-tech, publishing,
automotive, institutional, engineering and electrical, and FMCG and consumer durables. It serves
customers in India and internationally. Safexpress Private Limited was founded in 1995 and is
based in New Delhi, India with a network of logistics locations in India.
Market Leader in Supply Chain & Logistics
Safexpress began its journey in 1997 with a mission of delivering logistics excellence to
its customers and ensuring their success. Today, the firm has firmly entrenched itself as the
'Knowledge Leader' and 'Market Leader' of supply chain & logistics industry in India.
Safexpress offers a wide range of innovative supply chain services including Express
Distribution, 3PL and Consulting. The firm provides value-added logistics services for 9
different business verticals ranging from Apparel & Lifestyle, E-commerce, Healthcare, Hi-
Tech, Publishing to Automotive, Engineering & Electrical Hardware, FMCG & Consumer
Electronics and Institutional.
Safexpress offers cutting-edge logistics solutions to its customers, enabling them to focus
on their core competencies. The firm adds maximum value to businesses at every level, right
from providing world-class warehousing support to ensuring time-definite deliveries of goods
anywhere in India.

Safexpress is the ´Market Leader´ and ´Knowledge Leader´ of the Indian Supply
Chain & Logistics Industry. We plan to open 32 Logistics Park sat key business centers all
over the country in the next couple of years.

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 Safexpress began its journey in 1997 with just 9 offices and 12 vehicles, with a focus on
ensuring safety of cargo, achieving the fastest transit time by surface across India and building
the largest network. The company began with an endeavor to create a corporate and organized
working environment in the Indian Supply Chain & Logistics industry. Today, Safexpress is a
nationwide Supply Chain & Logistics company, with over 3600 vehicles, over 567 destinations
and over 6 million square feet of warehousing space. Its network caters to every square-inch of
India, and with 48 Hubs and Mega Hubs, over 1000 routes and vehicles covering over 600,000
kms every day, Safexpress delivers over 80 million packages every year. Today, Safexpress is
widely acknowledged as the 'Knowledge Leader' and 'Market Leader' in Indian Supply Chain &
Logistics industry and offers customized and competitive logistics solutions.
SERVICES
Supply chain constitutes a major component of an organization’s expense. We work with
our customers in identifying areas of supply chain process improvement and bring about
logistics’ cost optimization.
Our unique blend of transportation and warehousing services offer our customers a one
stop solution for all their logistics’ needs. These solutions have benefitted customers in the
Automotive, Apparel, Pharmaceuticals, Engineering, Electrical and Information Technology
domains.

Safexpress Pvt Ltd in Sriperumbudur, Chennai

Safexpress Pvt Ltd in Chennai. Domestic Courier Services with Address, Contact
Number, Photos, Maps. View Safexpress Pvt Ltd, Chennai on Just dial.

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 LOCATION AND OVERVIEW:
Established in the year 1997, Safexpress Pvt Ltd in Sriperumbudur, Chennai is a top
player in the category Domestic Courier Services in the Chennai. This well-known establishment
acts as a one-stop destination servicing customers both local and from other parts of Chennai.
Over the course of its journey, this business has established a firm foothold in it’s industry. The
belief that customer satisfaction is as important as their products and services, have helped this
establishment garner a vast base of customers, which continues to grow by the day. This business
employs individuals that are dedicated towards their respective roles and put in a lot of effort to
achieve the common vision and larger goals of the company. In the near future, this business
aims to expand its line of products and services and cater to a larger client base. In Chennai, this
establishment occupies a prominent location in Sriperumbudur. It is an effortless task in
commuting to this establishment as there are various modes of transport readily available. It is at
Nemili ,A Block Villege, Near By Rajiv Gandhi Engineering College, which makes it easy for
first-time visitors in locating this establishment. It is known to provide top service in the
following categories: Parcel Booking Services, Domestic Courier Services, Logistic Services.

15
 Products and Services offered:
Safexpress Pvt Ltd in Sriperumbudur has a wide range of products and services to cater
to the varied requirements of their customers. The staff at this establishment are courteous and
prompt

at providing any assistance. They readily answer any queries or questions that you may
have. Pay for the product or service with ease by using any of the available modes of payment,
such as Cash, Cheques. This establishment is functional from 00:00 - 23:59.
Our Reach
We deliver to each and every pincode in India through our robust network of 391
delivery gateways, 622 scheduled destinations and our unique Safextension network. Process
improvement and route optimization is a continuous process that helps us to strengthen our hub
and spoke model. Beyond our well designed hub and spoke network we have unique, direct, long
distance routes to facilitate fastest delivery across India.

 Over 622 destinations, spread across 36 states & union territories of India
 Over 6132 GPS- enabled, all weather-proof, containerized vehicles
 More than 1100 routes, linked through 48 hubs & mega hubs
 Delivering more that 80 million packages a year

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 Traversing over 6,00,000 kms a day
 Warehousing space of over 12 million square feet
 Operating 24 hours a day, 365 days a year
Manufacturing sector will continue to remain one of the biggest demand drivers with an
annual requirement of 61mn.sq.ft of incremental space between 2014 & 2019. The need to
quantify the size of the warehousing market in India has led us to estimate the total requirement
for warehousing space from T compounded annual growth rate (CAGR) of 9% from 919mn.sq.ft
in 2014 to 1,439 men.sq.ft by 2019. Even today, acquiring a feasible land that constitutes the
largest component of a warehousing project is a single biggest challenge faced by investors.
Although rental values that a warehouse owner can charge are primarily driven by demand &
supply factors, it is the land prices that are dependent upon multiple factors like development
control regulations, infrastructure development & the best alternate usage of land. This creates a
mismatch between the return expectation of a warehouse developer & the on-going market value
of land. Such a situation arises when the growth in rental income is outpaced by the growth in
land value. Safexpress in this case boasts a 10-12km vast hub centre at Indore.

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18
 SAFEAIR
Safe Air is our specialized air service that complements the surface logistics in offering
optimal multimodal solutions and faster deliveries. Our experience in surface and air network
design results in cost-effective routing of valuable air-worthy cargo.
This door-to-door pickup and delivery service is backed by 54 state-of-the-art air hubs.
Air cargo requires a careful handling due to its subtle and time sensitive nature. A dedicated
team of specialized air freight experts man these hubs 24x7. This team has expertise and
experience in completing the various documentation formalities required for different product
categories across different airlines travelling to different states.
Through our alliances with leading air cargo agents, who have access to leading airlines,
we ensure priority cost-effective movement.

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1.4 REVIEW OF LITRATURE
 A network of firms interacting to deliver product or service to the end customer, linking
flows from raw material supply to final delivery. Ellram (1991)
 Network of organizations that are involved, through upstream and downstream linkages, in
the different processes and activities that produce value in the form of products and services
in the hands of the ultimate consumer. Christopher (1992)
 Cooper, M.C., Lambert, D.M. and Pagh, J.D. (1997) Supply chain management: more
than a new name for logistics, International Journal of Logistics Management, Vol. 8, No.
1, 1-13.
 Thomas, D.J. and Griffin, P.M. (1996) Invited review coordinated supply chain management,
European Journal of Operational Research, Vol. 94, 1-15.
 Sreenivas,s,Alluri Institute Of Management Sciences Warangal, A.P., India and Dr. T.
Srinivas Department Of Mathematics Kakatiya University (Role ofTtransportationIin
logistics chain)
 Mesut Kumru, Pınar Yıldız Kumru (Analytic hierarchy process application in selecting the
mode of transport for a logistics company), journal of advanced trsansportation
 Zewei Miao† , Yogendra Shastri† Tony E. Grift* , Alan C. Hansen ,,K.C. Ting
(Lignocellulosic biomass feedstock transportation alternatives, logistics, equipment
configurations, and modeling) Biofuels, Bioproducts and Biorefining Volume 6, Issue 3,
pages 351–362, May/June 2012
 Michael R. Bartolacci1 ,Larry J. LeBlanc2 , Yasanur Kayikci3 , Thomas A.
Grossman4Article first published online: 13 JUN 2012 (Optimization Modeling for
Logistics: Options and Implementations) Journal of Business Logistics Volume 33, Issue 2,
pages 118–127, June 2012

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1.5 OBJECTIVES OF STUDY
PRIMARY OBJECTIVES

A study on role of transportation logistics industry with special reference to

SAFEEXPRESS LOGISTICS PVT LTD

SECONDARY OBJECTIVES

 To identify the relationship of business with their customers.

 To find the which type of transportation where used for customers

 To study the outcome and the satisfaction level of the customers using in
SAFEEXPRESS services.

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1.6 SCOPE OF STUDY
 Time definite express service
 Charter or part-charter
 Consolidation and direct-to-consignee service
 Accommodation of special cargoes such as refrigerated goods
 Door-to-door and airport-to-airport pricing options
 High Value Cargo Handling (HVC)
 Dangerous Goods Handling (DGR)
 Shock Sensitive Cargo Handling
 Temperature Controlled Transportation
 Cargo Insurance
 Letter of Credit Processing (LC)
 Certification and Legalization of Documents
 Food and Drug Administration Filing (FDA)
 Advanced Cargo Information Filing (ACI)
 Provides better picking functionality.

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1.7 LIMITATION OF STUDY
 Is the company a good Scalability of a System- a Company definitely needs a well
developed website to support numbers of customers at a time. If your web destination is
not well enough, you better forget it.

 Additional process step for receipt and picking.

 No weight or size restrictions (subject to aircraft)

 Clear transit time statement
 Full shipment tracking visibility
 e-Quotation and e-Booking (subject to local availability)
 Express / Wheels Up customs clearance (where Customs permit)
 Additional process step for receipt and picking.

 They sometimes forget how essential to build loyal relationship with customers. Without
loyalty from customers, they will not survive the business.

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2.1 RESEARCH METHODOLOGY
The process used to collect information and data for making decision for the study. It
deals with the following
1. Research design
2. Research type
3. Type of data
4. Data collection
5. Data analysis
2.1.1 Research approach
It has been decided to go for a survey to collect data in respect of employees perception
towards organizational climate in congruent solution .The research approach involves selection
of a representative sample by including all categories considering demographic factors and
approaching the respondent with a well – conceived structural and undisguised questionnaire for
data
2.1.2 Research design
Decisions pertaining to what, where, when, how much, and by what means with regards
to a study make up a research design. A research design means the arrangement of conditions for
collection and analysis of data in a fashion which aspires to combine relevance to the research
purpose.
2.2 Type of data
 Primary Data
 Secondary Data
2.2.1 Primary Data
Data used in research originally obtained through the direct efforts of
the researcher through surveys, interviews and direct observation. Primary data is more costly to

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obtain than secondary data, which is obtained through published sources, but it is also more
current and more relevant to the research project.

2.2.2 Secondary Data

Secondary data is the data that has been already collected by and readily available from
other source. Such data are shaper and more quickly obtainable then the primary data and also
may be available when primary data can’t be obtained at all. In this research, researcher used
secondary data for data collection. The data has been collected from the Safeexpress logistics
private ltd and with the collected data the research has been interpreter.

2.3 Methods for Analysis

2.3.1 Observation Method

Observation as a method, involves the use of the senses, to gain conscious and
directed, data that provide us with items for our research. It constitutes the first step of the
scientific method, which allows us, from this, develop a hypothesis, and then again apply
observation, to verify if this hypothesis is true. Whenever we go to investigate, should start to
raise the problem and objectives, placing it inside and a theoretical framework. The observer
while it plays an active role does not interact with the object of his observation, but it collects
data and behavior patterns. In some cases, when it comes to subjects, they can know that they
are being watched, or ignore it. For that what is observed is reliable, should be done as
objectively as possible (total objectivity is impossible) being planned and oriented to an end,
to take into account what is important to pay attention and discarding the useless aspects. The
observation should be subject to verification. Observing does not modify the object of
analysis, as yes in experimentation, is limited to seeing it, touching it, hearing it, but without
altering it. They can the observation result positive data that confirm our hypotheses, or
refute them.
2.4 Tools for analysis
Collected data have been cleaned, edited, and re-arranged for analysis and drawing a
conclusion. No statistical analysis has been used as 100% of the sample is covered under the

25
Company Performance. Microsoft Excel has been used for preparing tables; for calculation and
for constructing charts. Microsoft Word has been used for preparing the report.

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 3.1 DATA ANALYSIS AND DATA COLLECTION
SAFEXTENSION
The idea of 'Network beyond the Scheduled Network' led to the formation of
Safextension in order to reach every square inch of India through 391 scheduled delivery
gateways.
KEY HIGHLIGHTS
 Through Safextension service, Safexpress has mapped and covered every square inch of the
 country and can deliver to every possible place in India
 The robust design aims at simplicity and hence these delivery gateways are assigned the
responsibility of delivering to the identified districts. Unlike other service providers, Safexpress
has made it possible for the lowest wrong of the employees to identify the delivery gateway that
would deliver the consignment booked by him for a Safextension location. A reference guide
(periodically updated) helps do away with any anomaly
 The concept is a very well thought over design, which has come in after a lot of research through
the company owned 'Center for Intelligence Research Excellence'
 Safexpress follows a stringent transit time schedule. All our deliveries are time-definite
 The company ensures that the delivery gateways have vehicles in addition to their routine
delivery operations to ensure the committed transit schedule and avoid any service related issues
 Safexpress has a transparent system for rates of transportation to Safextension locations

27
VISION
"To revolutionize the Supply Chain & Logistics industry in India and consequently
contribute to the growth of our economy. By way of our unsurpassable expertise in providing
Value-added Supply Chain & Logistics services, we will enhance our 'Knowledge Leadership'
and 'Market Leadership'".
MISSION
"We shall adopt and internalize a work culture which demonstrates a 'We Can We Will'
attitude to reflect in our daily responsibilities so as to far exceed our objectives, consistently
striving towards market dominance. We will create historical landmarks forming a strong edifice
for the future overcoming all obstacles proactively, as our personal responsibility and
commitments are to create delight for the customer with impeccable personalized services".
Value - Our Culture of Respect
 We believe in nurturing a healthy Relationship with our people, partners and customers.
 We constantly strive to Evolve from an 'Effort-based Organization' to a 'Result-based
Organization'.
 We ensure that our Self-Discipline allows a complete ownership and accountability of
our work as well as compliance to our policies and processes.
 We take a deep sense of Pride in what we do and for our organization.
 We Explore unchartered territories and by continually seeking Knowledge.
 We are Custodians of our and our customers' goods and resources.
 We believe in the power of Talk in dealing with any situation.

efficiency and hardworking level (individual efficiency)

28
LEADERSHIP

PAWAN JAIN (Founder & Chairman)

Pawan Jain is a known industry veteran and 'Logistics Guru' of India. He has contributed
immensely over the past four decades of his professional career towards serving the Indian
Supply Chain & Logistics Industry. He established Safexpress in 1997 for undertaking activities
in supply chain & logistics, at a time when the industry was at a very nascent stage and full of
challenges. Safexpress is an embodiment of his beliefs and commitments in the way it serves its
clients. Pawan Jain believes in offering exceptionally high levels of service quality to customers,
which has been his mantra for success over the years. He firmly believes in operating on
foundations of transparency, ethics, trust & respect. His vision, sharp intellect and deep insight
have been great assets to the industry and have contributed to the unparalleled pace of
Safexpress' growth. He has been a guiding light behind developing Safeducate, a specialist in
supply chain & logistics training, with an objective to nurture competence, talent and proficiency
in supply chain & logistics workforce. Pawan Jain has been conferred with numerous prestigious
awards for his relentless efforts and contribution to the industry, which include Lifetime
Achievement Award by ELSC, Distinguished Entrepreneurship Award by PHD Chamber of
Commerce & Industry, Retail Leadership Award by Asia Retail Congress, among others.
RUBAL JAIN (Managing Director)
Rubal Jain has been with the Safexpress leadership team since 2006. His visionary
leadership is manifested through company's burgeoning presence in 622 cities and its
accelerating sales growth rate. He has been instrumental in improving systems and process flows
across the organization as well as in developing the business strategy of the company.Rubal Jain
has implemented successful policies to manage capital finances and brought on-board rich
experience in managing large-scale business projects. He has started various new lines of
businesses. Some of these include B2C Logistics (catering to the requirements of e-commerce
companies) and Safeducate (catering to skill training in supply chain management). Rubal Jain
has completed his Bachelor of Science in Operations Research from Columbia University, New
York and MBA from Stanford University's Graduate School of Business. He is now on the
Advisory Board of Columbia University's Global Centers, Mumbai. He is also an active member
of Entrepreneur's Organization, and currently serves on the board of EO New Delhi Chapter.

29
SR SHARDA (Executive Director)
SR Sharda is a simple, dynamic and enthusiastic personality who started his career as a
Banker and has worked in the State Bank of Bikaner & Jaipur.He has been associated with the
group since 1985, and has been with Safexpress since its inception. He has assumed various
responsibilities of the organisation, including finance, business development and mentorship.
Through his proven skills and expertise, he has immensely contributed towards the success story
of Safexpress.SR Sharda holds a professional degree of Chartered Accountancy from the
Institute of Chartered Accountants of India.
DIVYA JAIN (CEO, Safeducate)
Divya Jain is the founder and CEO of Safeducate, a specialist in supply chain & logistics
training. She established Safeducate in 2007 with a vision to impart relevant supply chain
skillsets to the unemployed youth of India and has since skilled over 20,000 students in more
than 52 cities. Currently, the institute is successful in creating awareness amongst the masses
about the tremendous scope of employment in the industry. The skilled and talented graduates
from this institute are readily absorbed in different positions by the reputed players in the
industry. She is also a co-founder of START, an NGO that works in the space of spreading art
awareness and education. Divya has a Masters in management studies from University of
Cambridge, UK and a B.A. (Honors) in Economics from Hindu College, Delhi University. She
also holds an LL.B degree from University of London.
SANDEEP DHAM (Vice President ' Business Development)
Sandeep Dham brings more than 17 years of corporate experience to the table. He has an
inspirational style of leadership and is competent in bringing about profitable growth in the
organization through his expertise in Consumer & Corporate Sales, Products & Services Sales
and Marketing, Supply Chain Management, Understanding of Consumer Behavior, Channel
Management, Forecasting & Analysis, Event Planning & Retail Business Management. He is
proficient in developing collaborative liaisons with Operations, Manufacturing, Quality, Supply
Chain and Finance while rolling out new and innovative products and services. He is a seasoned
professional with experience in recruiting, training and leading a team of senior managers.
Sandeep is an MBA from IIM, Ahmedabad and an Electronics Engineer from MN National
Institute of Technology, Allahabad.

30
KAPIL MAHAJAN (CIO)
A CIO known for his sharp technical and business acumen, Kapil Mahajan has an
expertise in building and executing strategic visions and technology roadmaps that work in
alignment with business goals. He is a true Digital platform leader and an early adopter of
CAMSS (Cloud, Analytics, Mobile, Social and Security) across global clients and in
Safexpress.Kapil has expertise in management of complex IT setups and has been instrumental
in setting up of digital practices across verticals for big global clients. Prior to joining
Safexpress, Kapil worked with IBM Global Services for 14 years, which included over 7 years of
experience working abroad in USA, Europe and South East Asia. Kapil has managed big
accounts comprising of large number of globally spread teams and possess an extensive
experience in driving Data Warehousing, Analytics, CRM, Mobility, Digital practices with
international clients & an expertise in managing complex vendor partner setups.During his entire
stint of career, he has managed Global Platinum programs in multiple industries including Group
Insurance, Pharmaceutical, Finance/Banking domains for Fortune 500 companies like
PRUDENTIAL GI (NJ, US), SHELL (UK), AIRBUS (France), AMERICAN EXPRESS (US,
India), EVERYTHING EVERYWHERE (UK), Development Bank of Singapore (DBS),
PFIZER (NYC, US), etc.
RAJESH KUMAR JAIN (Vice President – Finance)
Rajesh Kumar Jain started his career nearly two decades back in 1996 with Safexpress.
He is presently working as the Vice President ' Finance in the company, where he is managing a
team of 250 employees and administering the entire Finance & Accounts related matters in the
organization. He is involved with conceptualizing, implementing and supervising the financial
reporting processes and on-time compliance of accounting standards.He has contributed
significantly towards redesigning processes, monitoring & analyzing trends and establishing
forecasting models to ensure greater financial control in the organization.Rajesh Kumar is a
Commerce graduate from Guwahati University, an ICWAI from The Institute of Cost
Accountants of India and an FCA from the Institute of Chartered Accountants of India.

31
VINEET KANAUJIA (Vice President – Marketing)
Vineet Kanaujia is a transformational leader who has accomplished market leadership for
multiple brands. With an experience of 18 years, he has managed key roles with brands like
Safexpress, Samsung, ConAgra and HCL and has played a vital role in enabling these brands
attain iconic stat
SAFEXPRESS FOUNDATION
As an ethical partner to its stakeholders and a responsible corporate citizen, Safexpress
aims to fulfill its social and environmental commitments through its foundation. In fact, it is one
of the company's strategic objectives to drive its CSR initiatives around up liftment of the society
and minimizing the negative impact on environment.
 Focus on offering quality services, driving ethical behavior and fulfilling its
commitments towards all its stakeholders
 Aim to reduce its carbon imprints; innovative ways to minimize energy consumption
through non-renewable resources
 Practice safety norms and measures to ensure safe working conditions for its employees,
drivers
 Contribute towards the social up liftment of the communities around its hubs across India

OUR AREAS OF WORK

 Education
 Healthcare
 Community Development
 Skill Development

LOGISTICS PARK
 Safexpress, as the 'Market Leader' has been driving the warehousing revolution in India
as it expects that this would be the major area of focus for the industry for many years to
come. Through its pioneering initiatives, the company has totally redefined the way
supply chain functions in the country. Safexpress has developed 32 state of the art
warehouses with space of over 13 million square feet across the country and it delivers
more than 80 million packages every year.

32
KEY HIGHLIGHTS OF SAFEXPRESS LOGISTIC PARKS

 Large, fully secure logistics parks built close to National Highways

 24x7 @ 365 days operations
 Secured campus with surveillance and security systems provide 24x7 security
 Continuous truck-height loading platform for proper material handling
 60-80 feet concrete docking area to provide a dust-free environment
 Hundreds of docks ensuring minimal truck wait time
 Ergonomically designed cross-dock platforms

33
 High quality heavy-duty floor (point loads of 4 MT / 6 MT per square meter)

 24x7 Power backup

 24x7 Connectivity & backup connectivity
 16 feet cantilevered shed & Industrial lighting for all-weather secured loading &
unloading operations
 Ventilated & insulated buildings for temperature controlled, dust-free and healthy work
environment
 Rainwater harvesting facilities
 On-site staff residence
 On-site driver facilities and rest rooms
 High end material handling equipment for safe and efficient operations
 Column less span to provide large operating spaces

 Automated, well maintained material handling equipment

 Advanced firefighting equipment deployed at all the hubs
 Separate truck and car parking areas
 Conference rooms and office facilities
 Green campus

34
  Technology
o All hubs and distribution centers are connected on a Virtual Private Network

o 24x7 Surveillance using advanced IP cameras that send live feeds to a Central
Command Center

o Wireless enabled hubs that facilitates the usage of handheld terminals

FLEET

35
 Our fleet serves pick-ups, transshipment and final delivery routes and is fully equipped to
cater to a wide range of cargo loads, which ranges from 1 ton for pick-up and delivery to 15 tons
for transshipment.

All weather-proof vehicles

 A fleet of over 6,132 ISO-certified, fully containerized, all-weather-proof vehicles

GPS-enabled vehicles

 To ensure real-time monitoring, tracking and analytics

600,000 kilometers everyday

 The fleet traverses over 600,000 kilometers everyday on more than 1100 dedicated routes

Wide range of cargo load capacity

 Vehicle capacity ranges from 1ton for pick-up and delivery to 15 tons for transhipment

Low carbon emission

 We have the youngest and most fit fleet in the industry to ensure low carbon emission

Innovation and Technology

 Continuous investments in procuring best-in-class technology to enable vehicle

efficiency

36
 APPARELS & LIFESTYLE
We drastically reduce the transit time across the supply chain to ensure your products reach
the shelves on time for the season, sale events or even heavy shopping days like Sunday.

The apparel industry is characterized by:

 Rapidly changing fashion trends

We provide customized solutions for moving the unsold products to the required locations.

 Diverse Indian geography

As fashion trends propagate from Tier A to Tier B and C cities, we ensure that unsold
products move accordingly.

 Cash flow challenges

When product margins are dropping and real estate prices shooting up, our 'Stock2Shelf'
service ensures that the retailer keeps only as much stock as is required, thereby reducing the
storage costs. This service enables frequent stock replenishments to ensure lower storage cost and
higher customer satisfaction.

 Safe Returns

37
 The industry is marked by a high percentage of returns - be they of damaged or unsold
products. These need to find their way back to a re-distribution or a disposition warehouse. Our
reverse logistics services are convenient, single point solutions for your retailers. It includes
assessing the products to be returned, assisting disposition decisions, repacking and finally
returning the shipment.

 Stock2Shelf

Our 'Stock2Shelf' service is a first of its kind - it comprises of determining the need at a
retail store, assessing the stock available at the feeder warehouse, delivering the stock as required
within the given time lines. The service has been especially successful in retail outlets operating
out of mega malls where customer foot-falls are high. The outlets benefit in not having to store
high inventories in their back rooms, the distribution company does not have to manage and own
warehouses near the point of consumption, and the customers always have their brands, styles,
colors and size on their shelves. This win-win-win service entails precise last-mile delivery
expertise that we have developed over the years serving various retail outlet formats. 'Stock2Shelf'
provides a comprehensive supply chain service for malls and shopping outlets, which includes
movement of retail and lifestyle goods, quality inspection, professional packaging, security
clearance at mall, unpacking services and reverse pick-ups even on Sundays and holidays.
SURFACE
The pioneer of Express Distribution in India, Safexpress continues to innovate new
offerings to address demands for express logistics in India. We ensure time-definite deliveries
through our robust network supported by 'Hub and Spoke' model, which is intended to minimize
the distance travelled and strategic management of logistics. Our fleet of 6,132 containers
vehicles covers the entire country proving a comprehensive range of fast, efficient & express

38
 transport and logistics services. As long as there's a road to it, there isn't a place in this country

we can't deliver to or pick-up from!

This offering enables 'Just in Time' and lean supply chain requirements of the customers.
This service also allows customers to plan their in transit inventory – an important input for
advanced materials and distribution requirements planning. We fully utilize our infrastructure,
technology resources, research & development, network, fleet and our ecosystem of partners to
provide an unrivalled express logistics experience in India.
KEY FEATURES OF THE SERVICE ARE
 Fastest transit-time in the industry
 Largest Supply Chain Network
 Guaranteed On-time Door to Door Delivery
 Largest fleet of 6132 vehicles in the industry for surface cargo
 ISO-9002 certified, all-weather-proof, containerized vehicles
 Multi-modal freight services with varied customized solutions
 State-of-the-art Hub & Spoke Model
 Advanced 'Track and Trace' facility
 24 x 7, 365 days a year operations
 Dedicated, well trained and experienced workforce
 Longest direct haul network in India, with direct routes running between strategic locations
 Proactive clearance of Octroi & Entry Taxes to provide seamless transfer of goods
 Proactive reporting and online track & trace to ensure pin-point accuracy in delivery schedule

39
 SAFEAIR
SafeAir is our specialized air service that complements the surface logistics in offering
optimal multimodal solutions and faster deliveries. Our experience in surface and air network
design results in cost effective routing of valuable air-worthy cargo
This door-to-door pickup and delivery service is backed by 54 state-of-the-art air hubs.
Air cargo requires a careful handling due to its subtle and time sensitive nature. A dedicated
team of specialized air freight experts man these hubs 24x7. This team has expertise and
experience in completing the various documentation formalities required for different product
categories across different airlines travelling to different states.

KEY FEATURES OF THE SERVICE ARE

40
 The fastest and safest way to deliver your valuable cargo within the committed delivery time
in any part of the country
 Widest possible network covering every square inch of the country and providing Multi-modal
connectivity
 Associations with different Air Taxi Operators to ensure delivery on time

 'Door-to-door Pickup and Delivery' of your valuable cargo for no extra charge
 Highly Efficient Services through Excellent Warehousing support and Distribution Networ

GSTADDVANTAGE WITH SAFEEXPRESS

The commencement of the Goods and Services Tax embarked the nation towards a new
economic regime, transforming the taxation system of India. GST with its elementary objective
of One Tax One Nation, aspires to convert the multi-layered tax system and market of India to a
single market under a uniform tax. Being a market leader in the Indian Supply Chain & logistics
industry, Safexpress has proactively been preparing itself to smoothly transition into the new
GST era. To cull out all post GST confusion and to provide seamless services, Safexpress' GST
Help Desk is working 24*7 to troubleshoot your GST related issues with world-class services
and infrastructure. Safexpress has successfully established 32 state of the art logistics parks
equipped with ultra-modern facilities to manage the cross-dock distribution operations with
higher efficiency and quality. With the warehousing space of over 13 million square feet &
planning its logistics park strategically at all major highways with direct, scheduled & regular

41
connectivity all across India, Safexpress is all set to cater to all your logistics requirements so as

to bring operations efficiency across your supply chains.

GST ADVANTAGE WITH SAFEXPRESS
 Create a GST compliant supply chain
 Deliver directly to retailers
 Get assured input tax credit
 Deliver to all 22110 pincodes in India
 Consolidate your regional warehouses
 Reduce your inventory costs
 Get fastest doorstep delivery
 Boost your supply chain efficiency

CARGOCAB

 A dedicated cargo service for door pickups, organized instantly in response to the
customers' requests received through telephone calls.
 Just like a Radio Taxi comes for passengers on call, similarly Safexpress Cargo Cab can
be called for door pickup of parcels, which customers may wish to deliver to the
intended destinations across India.
 The service aims to provide convenience of door pickup and door delivery to the
customers who want to deliver their packages anywhere in India.
 Book your Cargo Cab now!

42
CAMPUS2HOME
DOOR DELIVERY OF STUDENTS Excess Package in Anywhere of India
'Campus2Home'is a specialized service for graduating students, who are looking to move
into the next phase of their lives, and require seamless logistics services to manage the
movement of their baggage and material to their home or next destination. To assist students in
packing their belongings, unlike other packers and movers, Safexpress provides unique 20 kg-
capacity 'Campus to Home' Box free of cost. The service offers pickup from the student's dorm
room, and delivery at their homes with an option for payment upon booking or at the time of
delivery and online tracking of their consignments.
KEY FEATURES OF THE SERVICE
 Pick- up from Hostel/PG and Door delivery at destination
 Free insurance (Limited Liability) if package is lost in transit
 Packing and documentation support
 Convenient Value Added Services
o Option of To-pay/Freight collection on delivery
o Safextension: Delivery Anywhere in India

43
  Online and Mobile app-based tracking of consignments
 All services available at your doorstep on a call, SMS or email
 Centralized customer assistance on toll free number 1800 113 113

Safexpress serves most of the premier Management, Engineering and several other
Professional campus students in India. From IIMs itself, more than 2000 students avail and
appreciate this service. Some of the premier campuses whom we serve regularly include all IITs,
all NITs, all IIMs , LBS National Academy of Administration, FMS-DU, IIT-BHU, all IIITs,
NIFT, ISM, IMT, XLRI, BITS, IIFTs, NIDs, ISB, MICA, SP Jain, K. J. Somaiya, BIMTECH,
KIIT, Symbiosis, Sharda University, Nirma University, All Premium Coaching Institutions and
Boarding Schools, and many more.

44
Easy2Move
'Easy2Move' is an unparalleled door-to-door delivery solution offered by Safexpress.
This service is customized for SMEs and individuals having smaller loads to be shipped
anywhere in the country. These could be small business shipments, samples, promotional items
or even personal goods and gifts for family and friends. The service is ideal for movement of
products not having industrial packing. This service offers door to door delivery and pick up of
goods of above 10kg in all sizes from and to any pincode all over India with over 623
destinations and 22110 Pincodes served. Free 20 kg ‘Easy to Move' Box is provided with a
simple flat rate per box for any destination. This specialized door to door service covers every
square inch of the country including major cities like Delhi-NCR, Bangalore, Chennai, Mumbai,
Pune, Hyderabad, Ahmedabad and many more.

KEY FEATURES OF THE SERVICE

 Uniform price per box for any regular destination
 Limited liability (maximum Rs. 5000) without value surcharge
 Customers` small packages can be put in our 'Easy to Move' boxes
 Ideal for a product not having industrial packing, loose material
 Commercial booking allowed (if supported by proper documentation)
 Optional / Value added services like To-pay, Draft on Delivery, Safextension allowed
and chargeable extra
 For individuals, standard printed declaration made available

45
OUR EASY2MOVE - DOOR-TO-DOOR DELIVERY SERVICE
When you choose Easy2Move service for your shipping needs, you are guaranteed the
following:
 A highly competitive price
 Web technology to keep you updated on every transaction
 Well-trained professional staff
 The most rigorous controls on security
 The highest level of service standards
 Fast transit times

COMENTS REVIEW OF THAT SERVICE:

SAINIK EXPRESS
Safexpress acknowledges the contribution of the Indian defense personnel by offering
specialized baggage delivery services to them. The nature of the job is such that involves a lot of
travel - individually or with family. And each time they travel, they have to carry their entire
baggage along with them in trunks. We take care of delivering their personal belongings safely,
conveniently and in a cost-effective manner while they take care of our nation's safety. Special
discounts, easy payment options, inbuilt risk coverage and convenient pick-ups/ deliveries allow
them to be carefree towards the movement of their belongings.
KEY FEATURES OF THE SERVICE
 Fastest transit time
 Delivery across India
 Special price offer
 Easy pricing for movement of trunks/ Safebox
 Packing and transit documentation support
 Inbuilt risk coverage with limited liability

46
  Door pick-up and door delivery of baggage
 No extra charge for Sunday/ Holiday delivery

RETURN SPECILITIES
EXHIBITION RETURNS
A unique service offered by Safexpress, specially to cater to the needs of those
participating in exhibitions and expos. This service allows company delegates to make smooth
and timely exits from the exhibition centers, by ensuring hassle-free returns of their products and
demo pieces, after the exhibition is over. ‘Exhibition Returns’ provides pick-ups at desired times,
i.e., when the event is over and provides door delivery to any place in India. A team of dedicated
and experienced exhibition handling staff coordinates with the customer for all returns.
KEY FEATURES OF THE SERVICE
 Pick-up from exhibition venue
 Convenient pick-up timing
 Cost-effective price offer
 Option of 'To-pay' freight
 Door delivery anywhere in India
 Handling over 100 events/ year

47
 RETAIL RETURNS
A unique service offered to retailers and shopkeepers for enabling the management of
their unsold, end-of-season, damaged and expired stocks and sending these back to the
manufacturers. In such cases, the goods travel upstream from retailers to manufacturers/
warehouse etc.

KEY FEATURES OF THE SERVICE

 Return shipments from retail stores in malls, shopping complexes, retail streets, etc.
 Free packing support by providing new Safexpress branded packing cartons
 Paid booking only i.e., freight paid by consignor
 Provide retailer reliable services to ensure on time and accurate returns to the company
 Pick-ups are managed through our small containerized vehicles

48
4.1 SUMMARY OF FINDINGS
 The fastest and safest way to deliver your valuable cargo within the committed delivery
time in any part of the country.
 Safexpress follows a stringent transit time schedule. All our deliveries are time-definite
 Focus on offering quality services, driving ethical behavior and fulfilling its
commitments towards all its stakeholders
 Aim to reduce its carbon imprints; innovative ways to minimize energy consumption
through non-renewable resources
 The fastest and safest way to deliver your valuable cargo within the committed delivery
time in any part of the country
 This door-to-door pickup and delivery service is backed by 54 state-of-the-art air hubs.
Air cargo requires a careful handling due to its subtle and time sensitive nature. A
dedicated team of specialized air freight experts man these hubs 24x7.
 Our fleet of 6,132 containers vehicles covers the entire country proving a comprehensive
range of fast, efficient & express transport and logistics services.
 'Easy2Move' is an unparalleled door-to-door delivery solution offered by Safexpress.
This service is customized for SMEs and individuals having smaller loads to be shipped
anywhere in the country.
 Some of the premier campuses whom we serve regularly include all IITs, all NITs, all
IIMs , LBS National Academy of Administration, FMS-DU, IIT-BHU, all IIITs, NIFT,
ISM, IMT, XLRI, BITS, IIFTs, NIDs, ISB, MICA, SP Jain, K. J. Somaiya, BIMTECH,
KIIT, Symbiosis, Sharda University, Nirma University, All Premium Coaching
Institutions and Boarding Schools, and many more.
 A dedicated cargo service for door pickups, organized instantly in response to the
customers' requests received through telephone calls
 Safeexpress logistics pvt ltd ensures that the delivery gateways have vehicles in addition
to their routine delivery operations to ensure the committed transit schedule and avoid
any service related issues

49
  Safexpress has a transparent system for rates of transportation to Safextension locations
4.2 SUGGESTIONS
 The growth of the firm is not stable, and the growth rate is always floating, with increases &
Decreases rates. The company needs to focus on standard business operation.
 No promotion for performers / No salary hike in this company. So, please issue the awards or
rewards into the good or best performers of the employee on the year or month based.
 For the benefits of staffs the industry can focus on insurance
 Issue medical benefits on the company staffs they have focus to health purpose into the
employees
 Allow and Cooperate to some festival celebrations and transportation services. This is focus
to similar of motivate to the company staffs.

50
4.3 CONCLUSION
Logistics system has a more and more important position in the society activities.
Transportation and logistics systems have interdependent relationships that logistics management
needs transportation to perform its activities and meanwhile, a successful logistics system could
help to improve traffic environment and transportation development. Since transportation
contributes the highest cost among the related elements in logistics systems, the improvement of
transport efficiency could change the overall performance of a logistics system.
Transportation plays an important role in logistics system and its activities appear in
various sections of logistics processes. Without the linking of transportation, a powerful logistics
strategy cannot bring its capacity into full play. The review of logistics system in a broad sense
might help to integrate the advantages from different application cases to overcome their current
disadvantage. The review of transport systems provides a clearer notion on transport applications
in logistics activities. The development of logistics will be still vigorous in the following decades
and the logistics concepts might be applied in more fields.

51
BIBLIOGRAPHY
 BTRE (2001) Logistics in Australia: A Preliminary Analysis.Bureau of Transport and
Regional Economics, Canberra
 Carroll, J. (2004) The magical reserve tracing system-RFID.Taiwan CNET
 Chang, Y.H. (1998) Logistical Management. Hwa-Tai Bookstore Ltd., Taiwan.
 Cooper, M.C., Lambert, D.M. and Pagh, J.D. (1997) Supply chain management: more than a
new name for logistics, International Journal of Logistics Management, Vol. 8, No. 1, 1-
13.
 Fair, M.L. and Williams, E.W. (1981) Transportation and Logistics. Business Publication
Inc., USA.
 Ross, D.F. (1998) Competing through Supply Chain Management: Creating Market
winning Strategies through Supply Chain Partnership’s . Chapman and Hall, New York.
 Thomas, D.J. and Griffin, P.M. (1996) Invited review coordinated supply chain management,
European Journal of Operational Research, Vol. 94, 1-15.

52
WEBLIOGRAPHY

 http://www.safexpress.com
 http://www.safexpress.com/Cargo_Cab_logistics_services.html
 http://www.safexpress.com/AirNetwork.html
 http://www.safexpress.com/Safextension.html
 https://www.justdial.com/Chennai/Safexpress-Pvt-Ltd-Regional-Office-Near-Sri-
Varu-Kalyana-Mandapam,-Adayalampattu-
Vanagaram/044PPE03307_BZDET?utm_source=adwords&utm_medium=codere
d&gclid=EAIaIQobChMIu_DA1dnU2gIVGh4rCh03xAWvEAAYASAAEgIumf
D_BwE
 https://www.justdial.com/Chennai/Safexpress-Near-Post-Office-Road-New-Tiny-
Sector-Ambattur-Industrial-Estate/044PXX44-XX44-120302123718-
P2X9_BZDET
 http://www.safexpress.com/Portal/faces/PickupRequest.jspx;portalCookie=H2yzh
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